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Q-See QSC26404 User Manual

Manual is about: Net DVR

Summary of QSC26404

  • Page 1

    Qsc26404 user’s manual 1 qsc26404 net dvr user manual v2.1 contact us: q-see products 8015 e. Crystal dr anaheim, ca 92807 website: http://www.Q-see.Com customer service: phone: 877-998-3440 x 538 email: cs@dpsi-usa.Com tech support: phone: 877-998-3440 x 539 email: ts@dpsi-usa.Com fax: 714-998-3509...

  • Page 2

    Qsc26404 user’s manual 2 index chapter 1 product introduction ..................................................................................................... 5 1.1 summary ....................................................................................................................... 5 ...

  • Page 3

    Qsc26404 user’s manual 3 chapter 6 utilities ........................................................................................................................ 71 6.1 restore parameters ...................................................................................................... 71 6....

  • Page 4

    Qsc26404 user’s manual 4 thank you for purchasing our net dvr. This manual applies to the qsc26404 model. Please read this manual carefully to ensure that you can use the device correctly and safely. Disclaimer: the contents of this manual are subject to change without notice; we are also not respon...

  • Page 5: 1.1

    Qsc26404 user’s manual 5 chapter 1: product introduction 1.1 summary the qsc26404 network digital video recorder is an excellent digital surveillance product. It uses embedded mcu and linux, combining the most advanced technology in the information industry such as video and audio encoding/decoding,...

  • Page 6

    Qsc26404 user’s manual 6 preview & playback functions : supports one composite and one spot video output, and one vga output. Supports fast/slow playback, pause, forward, backward, frame by frame, etc. Uses define preview layout. Supports one channel playback network functions : supports tcp, utp, r...

  • Page 7: Chapter 2: Installation

    Qsc26404 user’s manual 7 chapter 2: installation warning: before you install the dvr, please make sure the power to the dvr is switched off. 2.1 checking the dvr and its accessories when you get the product, check that all the items are included in your product package. There is a list in the packag...

  • Page 8: 2.3 Rear Panel Description

    Qsc26404 user’s manual 8 2.3 rear panel description fig 2-1 qsc26404 rear panel 1- video in 2- video out 3-vga video out 4- alarm out 5- rs485 t+ t- r+ r- 6- power switch 7-usb 2.0 port 8- audio in 9- audio out 10- ethernet port 11- alarm in 12- +12v dc power supply.

  • Page 9: 3.1 Front Panel

    Qsc26404 user’s manual 9 chapter 3: operational instructions 3.1 front panel fig 3-1 front panel form 3-1 items on front panel index type name description 1 light ir receiver for remote control. 2 status lights power status tx/rx green means dvr is working; red means dvr is powered off; green means ...

  • Page 10

    Qsc26404 user’s manual 10 a shift 2. 【auto】in ptz control. 1. Manual record; 2. 【shot】in ptz control (adjust preset). 1. Enter into ptz control mode; 2. 【iris-】in ptz control.. 1. Multi screen preview switch; 2. Switch menu mode into preview; 【focus-】in ptz control. 1. Input switch (number, lower ca...

  • Page 11: 3.2   Ir Remote Control

    Qsc26404 user’s manual 11 3.2 ir remote control fig 3-2 ir remote control layout form 3-2 functions of remote control index name description 1 power turnoff device. 2 dev enable/disable ir remote control 3 numeric keys same as numeric keys on front panel. 4 edit same as edit key on front panel. 5 a ...

  • Page 12

    Qsc26404 user’s manual 12 14 esc same as esc key on front panel. 15 reserved 16 f1 same as 【f1】key on front panel. 17 lens control iris, focus zoom for lens control on ptz camera. 18 f2 same as 【f2】key on front panel. Loading the batteries into the remote control 1. Remove the battery cover. 2. Inse...

  • Page 13: 3.3    Menu Description

    Qsc26404 user’s manual 13 3.3 menu description 3.3.1 menu items form 3-3 list of menu options menu name function menu name function display unit name device id require password screen saver video standard enable scalar brightness menu transparency vga resolution date and time preview image select ca...

  • Page 14: 3.3.2  Menu Operation

    Qsc26404 user’s manual 14 3.3.2 menu operation how to enter into menu mode  press 【menu】key to enter into dvr main menu.  press 【play】short key to enter into playback menu.  press 【rec】short key to enter into manual record menu.  press 【ptz】short key to enter into ptz control interface. Note: yo...

  • Page 15

    Qsc26404 user’s manual 15 fig 3.4 camera input adjustments each menu contains different kinds of items. There is a small highlighted frame called the “active frame” which is to point to the selected item. This “active frame” can be moved by direction keys ( 【↑】 【↓】 【←】 【→】) . The different kinds of ...

  • Page 16: 3.4   Input Text

    Qsc26404 user’s manual 16 c) use 【edit】key to delete the character in front of cursor; d) press 【enter】to save & exit or【esc】to exit without saving. 4. Button: trigger a specific function or enter into next sub-menu. For example, press “policy” button to enter into sub-menu. Press 【confirm】to save p...

  • Page 17: 4.1    Power On

    Qsc26404 user’s manual 17 chapter 4: basic operation guide 4.1 power on note: please make sure the power supply is the correct one for the dvr and the ac adapter is connected correctly. Before switching dvr on, please connect one monitor to vout or vga interface, otherwise you can not see graphic us...

  • Page 18

    Qsc26404 user’s manual 18 fig 4.1 recording status form 4-1 camera record status icon icon color status description white no video signal yellow video input pink manual recording green real time recording blue motion detection recording red external alarm recording.

  • Page 19

    Qsc26404 user’s manual 19 fig 4.2 alarm status form 4.2 camera alarm status icon icon color status description white video signal lost yellow view tampering alarm pink motion & external alarm green no alarm blue motion alarm red external alarm press numeric keys to switch to individual camera view. ...

  • Page 20

    Qsc26404 user’s manual 20 4.3 user name and password note: when the dvr is delivered from the factory, there is only one default administrator named “admin”, and the password is “12345”. The administrator’s name can not be modified, while the password can be modified. The administrator can create 15...

  • Page 21

    Qsc26404 user’s manual 21 fig 4.5 main menu step 2: select the objective user name by using 【↑】,【↓】 then move the “active frame” to “password” icon by using 【】/【】keys. As fig 4.6 shows: fig 4.6 change users’ password.

  • Page 22

    Qsc26404 user’s manual 22 step 3: input new password use numeric keys to input new password. The password can be blank. It also can be 16 numbers. Press 【enter】to exit edit box, and move to “verify” item to verify password. Note: in edit box, use 【】/【】to move cursor and【edit】key to delete the numb...

  • Page 23

    Qsc26404 user’s manual 23 currently controlled camera’s name is displayed in the position is selected by the user. Select channel in ptz control mode, you can press numeric keys to select channel. For example; press 【2】key to select the ptz camera on channel 2. After you select the ptz camera, you c...

  • Page 24: 4.5   Manual Record

    Qsc26404 user’s manual 24 start/stop auto in ptz control mode in ptz control mode, press 【play/auto】key to start ptz auto function. Press 【play/auto】key again to stop. When ptz is in auto mode, if you exit ptz control mode, ptz will continue auto function unless you enter into ptz control mode again...

  • Page 25: 4.6    Playback

    Qsc26404 user’s manual 25 description manual record interface has the following parts: channel number, channel status, start/stop record, start all and stop all buttons. Channel: lists the channel numbers that the dvr has. Status: channel work status has 4 status options: means idle. Green means the...

  • Page 26

    Qsc26404 user’s manual 26 description select a channel: move the “active frame” to “chan”, press “edit” button, then use 【↑】or【↓】key to select a channel. Rec type: use 【↑】or【↓】to select recorded file type. The file type options are “all”, “all time”, “motion detect”, “alarm” and “manual”. Time secti...

  • Page 27

    Qsc26404 user’s manual 27 at the bottom of the image, there is an information bar and the following information is included: volume, play progress, play speed, played time and file total time. Display/hide information bar: 【menu】 open/close sound: 【play】 adjust play progress: 【←】(backward),【→】(forwa...

  • Page 28

    Qsc26404 user’s manual 28 playback with mouse attached if you playback with a mouse attached the interface will be a little different, and you can acquire more functions to operate in the playback menu, shown in fig 4.11: fig 4.11 play back control bar there is an additional bar that appears. We cal...

  • Page 29

    Qsc26404 user’s manual 29 4.7 backup recorded files note: the user must have “playback” rights. Please connect backup devices before you start to backup. In the playback interface, you can backup the recorded files. In the preview mode, press 【play】key, in the login dialog box, select username and i...

  • Page 30

    Qsc26404 user’s manual 30 fig 4.12 playback list step 3: select backup device please confirm the backup device: usb flash memory, usb hdd, usb dvd/cd-rw, and select the corresponding backup device. Step 4: start and finish backup move “active frame” to “save” button and press 【enter】key to start bac...

  • Page 31

    Qsc26404 user’s manual 31 playback the video segment you can use our file player software to playback the video segment on a pc. You can find the player software on the included cd. Exit playback interface please refer to chapter 4.6. 4.8 shutting down the dvr note: you can only turn off the power d...

  • Page 32

    Qsc26404 user’s manual 32 chapter 5: parameters setup guide only the users that have “parameters setup” right need to read this chapter. When the following parameters are modified and saved, you must reboot the dvr to make the new parameters effective. Other parameters do not require a reboot.  any...

  • Page 33

    Qsc26404 user’s manual 33 fig 5.1 enter into user menu move “active frame” to “user” icon, press 【enter】key to enter into “user management” menu shown in fig 5.2 fig 5.2 user management.

  • Page 34

    Qsc26404 user’s manual 34 in the user name list box, by default only “admin” exists. You can use 【→】 key, to move “active frame” to password edit box, and press 【edit】key to enter into edit status. Press numeric keys to input a new password. The password is made up of 16 numbers at most. After you f...

  • Page 35

    Qsc26404 user’s manual 35 fig 5.4 user management step 2: add new user name in the “user management” menu, move “active frame” to “add” button and press 【enter】, in the pop-up dialog box input the new user name (refer to chapter 3.4), press 【enter】and return to “user management” menu. A total of 15 ...

  • Page 36

    Qsc26404 user’s manual 36 step 3: setup the rights for new user the new added user does not have any operational rights. You must setup rights for him. In the user’s list box of “user management” menu, use 【】 【】keys to select the new user name, then use 【】key to “default privileges” button, press...

  • Page 37

    Qsc26404 user’s manual 37 user rights description “local”: local rights are for local operation, such as using the front panel, remote control and rs-485 keyboard. Ptz control: locally control ptz cameras; record: manual start/stop recording; set parameters setup: locally setup the dvr parameters; l...

  • Page 38

    Qsc26404 user’s manual 38 fig 5.7 delete user 5.3 unit name and device id unit name in the “display” menu, shown as fig 5.8: fig 5.8 display menu there is an item called “unit name”. The default unit name is “embedded net dvr”. Move “active frame” to unit name edit box, press 【edit】key to enter into...

  • Page 39

    Qsc26404 user’s manual 39 device id: when you use the remote control to operate the dvr, you must use the device id to select the dvr. The default device id is “88”. If there is more than one dvr in one place, please setup different device ids for each dvr, otherwise the remote control will control ...

  • Page 40

    Qsc26404 user’s manual 40 5.5 camera name and osd (on screen display) setup camera name in “camera” menu, you can input a name for each camera. See fig 5.9 please note that a camera’s name can not be copied. Fig 5.9 input camera number the steps to setup camera name: step 1: select a camera. Step 2:...

  • Page 41

    Qsc26404 user’s manual 41 step 1: enter into “camera” menu. Step 2: select a camera. Step 3: enable the check box on the right side of camera name, then move “active frame” to “position” button, press 【enter】to enter into camera name position setup interface, as shown below, in that interface you ca...

  • Page 42

    Qsc26404 user’s manual 42 date osd position in “camera” menu you can adjust the position where you want the date to display, move active frame to “position” on the right side of “date osd” and press the 【enter】 button. Then you will see the picture below. Use 【↑】【↓】【←】【→】 to adjust the position of t...

  • Page 43

    Qsc26404 user’s manual 43 fig 5.12 color setup step 2: select camera: please use 【】【】keys to select a camera. Step 3: adjust brightness, contrast, saturation and hue: move “active frame” to the “adjust” button on the right side of brightness, contrast, saturation and hue, press 【enter】key, you wil...

  • Page 44: 5.7   Mask Area Setup

    Qsc26404 user’s manual 44 5.7 mask area setup in some cases you might want to mask a sensitive area. This area will not be viewed or recorded. The mask area setup steps are as follows: step 1: enter into “camera” menu: step 2: select a camera: you can use 【】【】keys to select the camera. Step 3:ente...

  • Page 45

    Qsc26404 user’s manual 45 after you finish setup, press 【enter】key to return to “advanced settings” menu. You can press 【a】key to clear all mask areas. Step 5: save mask area: you can repeat step 2, step 3 and step 4 to setup mask area for other cameras. In “advanced setting” menu, press the “confir...

  • Page 46

    Qsc26404 user’s manual 46 5.8 view tampering alarm if you enable this function, when someone blocks the camera spitefully, the dvr will send a warning alarm. Step 1: enter into “camera” menu: step 2: select camera: please use 【】【】keys to select a camera. Step 3: select sensitivity: move active fra...

  • Page 47: 5.9   Video Loss Alarm

    Qsc26404 user’s manual 47 step 6: alarm schedule setup: when a view tampering alarm occurs, the dvr will handle the alarm based on the schedule. You can set 4 periods for each day of the week. You can also copy the schedule of any one day to other days. Note: time periods can not be repeated. Please...

  • Page 48

    Qsc26404 user’s manual 48 fig 5.16 video signal loss handle setup step 4: setup alarm schedule: you can setup a working schedule. The dvr will only respond when the video loss occurs during the schedule. Note: the 4 time periods can not be repeated. Please reboot the dvr to make parameters effective...

  • Page 49: 5.10  Motion Detection

    Qsc26404 user’s manual 49 5.10 motion detection if you enable this function, when there is motion detected by a camera, the dvr will send an alarm. Step 1: enter into “camera” menu: step 2: select camera: use 【】【】key to select a camera after pressing【edit】key. Step 3: select motion detection sensi...

  • Page 50

    Qsc26404 user’s manual 50 the whole screen is divided into 22*18 panels (ntsc: 22*15). There is one yellow panel on the upper left side. The motion area setup steps are the same as that of mask area setup (refer to chapter 5.7). The only differences are that you can use the 【ptz】key to set the whole...

  • Page 51

    Qsc26404 user’s manual 51 fig 5.18 motion alarm handle setup step 6: motion alarm record channel setup: when a motion alarm occurs, you can trigger related camera to start to record. In “motion alarm handle” menu, you can select one or more recording channels. Please use 【enter】or【edit】key to change...

  • Page 52: 5.11  Preview Properties

    Qsc26404 user’s manual 52 step 9: save motion alarm setup: press “confirm” button to return to “image setup” menu. In the “image setup” menu, press “confirm” button to save the current camera parameters. Step 10: save all cameras: you can repeat step 2 to step 8 to setup motion detection parameters ...

  • Page 53

    Qsc26404 user’s manual 53 step 2: preview properties: preview mode: for preview mode item, you can use 【↑】 【↓】key to select one mode. If dvr has only 1 channel, you can select only “1 screen” option. If dvr has 4 channels, there are “1 screen” and “4 screen” options. If dvr has more than 4 but less ...

  • Page 54: 5.12  Recording Setup

    Qsc26404 user’s manual 54 5.12 recording setup in the main menu, there is an icon called “recording”. You can enter into recording menu as follows: fig 5.20 recording channel configuration “recording” menu description: if hdd is full: there are two options: “overwrite” and “stop recording”. If you s...

  • Page 55

    Qsc26404 user’s manual 55 bit rate type: the dvr will use the fixed bit rate to compress image. The bit rate size is defined in “bit rate” option. With this option we can calculate the recorded file size and network bandwidth that we need. The maximum bit rate selection is related to resolution. If ...

  • Page 57

    Qsc26404 user’s manual 57 5.13 external alarm input and relay output for qsc26404 there are 4 alarm in and 1 relay out ports. In “alarms” menu, you can setup each external alarm input. In main menu, move the “active frame” to “alarms” icon and press 【enter】key to enter into alarms menu as shown in f...

  • Page 58

    Qsc26404 user’s manual 58 fig 5.23 alarm in handling setup step 4: alarm trigger record channel setup you can select channels to record for each alarm input. In the sub menu, you can use 【enter】or【edit】key to enable record channel. “×” means disabled and “ means enabled. Note: in order to trigger t...

  • Page 59

    Qsc26404 user’s manual 59 step 8: ptz linkage move the “active frame” to the “ptz linkage” button, press 【enter】key to enter the “ptz linkage” setup menu as shown in fig 5.24 fig 5.24 ptz linkage setup first select a camera, then select one of following ptz linkage options:  preset: set the flag as...

  • Page 60

    Qsc26404 user’s manual 60 alarm relay output setup step 1: in “alarms” menu, use 【↑】【↓】keys to select one alarm output. Step 2: select delay time the delay time is when the alarm ends, the alarm output will continue output time. The delay time options are: 5 seconds, 10 seconds, 30 seconds, 1 minute...

  • Page 61

    Qsc26404 user’s manual 61 exceptions the exceptions that can currently be handled include: hard disk full, hard disk error, illegal access, ip address conflict, network failure, and ntsc/pal difference. Enter into the “exceptions” menu as shown in fig 5.26 fig 5.26 exceptions setup includes the foll...

  • Page 62: 5.14  Network Parameters

    Qsc26404 user’s manual 62 5.14 network parameters if you want to access the dvr over a network you must setup network parameters. Note: if any network parameter is modified, you must save and reboot the dvr to make it effective. In main menu, move the “active frame” to the “network” icon and press 【...

  • Page 63

    Qsc26404 user’s manual 63 remote host ip and port: if you set this ip and port, when there is an alarm and exception happens, the dvr will send information to that host ip. The center with this ip can receive alarm and exception information from the dvr. You can use sdk to develop this center softwa...

  • Page 64

    Qsc26404 user’s manual 64 pppoe: dvr supports pppoe dail-up function. Example: to use pppoe function step 1: enter into “network” menu. Step 2: select nic type. Step 3: input port number. In the port edit box, use numeric keys to input port number. The port number must be more than 2000. Step 4: inp...

  • Page 65

    Qsc26404 user’s manual 65 5.15 accessing the dvr over a network to access the dvr through a computer you need to make sure the default gateway on the dvr is the same ip address as your router, and the first three sets of numbers of the dvr ip address are the same as the first three sets of numbers o...

  • Page 66

    Qsc26404 user’s manual 66 5.16 accessing the dvr from a remote computer to access the dvr from a remote computer, in addition to the above steps, you will also need to forward ports 80 and 8000 on the router the dvr is attached to, to the ip address of the dvr. How you would do this depends on the b...

  • Page 67

    Qsc26404 user’s manual 67 5.17 ptz (pan, tilt, zoom) there is one rs-485 port on the dvr rear panel used for ptz camera control. You can setup rs-485 parameters to match your ptz protocol. In main menu, move the “active frame” to ptz icon and press 【enter】key, you will enter into ptz menu as shown i...

  • Page 68

    Qsc26404 user’s manual 68 note: in the dvr “ptz” menu, if you select pelco-p protocol when you setup ptz address please plus or minus one compared with camera id. For example, if camera id is 2, the dvr ptz address is set as id 3. Preset setup: preset is using one number to represent the camera’s po...

  • Page 69

    Qsc26404 user’s manual 69 add preset number: you can input preset number (among 1-128) in the edit box. Then press the “adjust” button to enter into ptz control interface. In ptz control interface, you can use direction keys to adjust ptz position, and use 【iris+】 【iris-】 【focus+】 【focus-】 【zoom+】 【...

  • Page 70

    Qsc26404 user’s manual 70 in the “sequence” setup menu, first input the sequence number. The sequence is from 1 to 16. Each sequence is made up of cruise points, and each cruise point includes a preset number, dwell time and dwell speed. Dwell time is the time staying at that preset number. Dwell sp...

  • Page 71: Chapter 6: Utilities

    Qsc26404 user’s manual 71 chapter 6: utilities there are many tools in the “utilities” menu. Including “savepara”, “restorepara”, “upgrade”, “hard disk”, “stop alarm out”, “reboot”, “power off”, “view log” and “system info”. Enter into “utilities” menu as shown in fig 6.1 fig 6.1 utilities 6.1 resto...

  • Page 72: 6.2   Upgrade

    Qsc26404 user’s manual 72 6.2 upgrade you can use this function to upgrade the firmware. Press “upgrade” icon, in the pop-up dialog box you can select either “ftp” or “usb” upgrade mode as shown in fig 6.3 fig 6.3 upgrade if you select “ftp” mode, you will enter into “ftp upgrade” menu: fig 6.4 ftp ...

  • Page 73: 6.4 Stop Alarm Out

    Qsc26404 user’s manual 73 6.3 hard disk management fig 6.5 hard disk setup check hdd work status capacity, free space, stand by or not, normal status or not. Format hdd before formatting stop all recording. After formatting, you must reboot the dvr, otherwise dvr will not work correctly. 6.4 stop al...

  • Page 74: 6.7 View Log

    Qsc26404 user’s manual 74 6.7 view log to view the log recorded on the dvr hdd. In the “utilities” menu, press “view log” to enter into “log” menu as shown in fig 6.6 fig 6.6 view log if you want to view the log based on the default option, just press 【enter】key. The dvr will list all matched inform...

  • Page 75

    Qsc26404 user’s manual 75 for exception major type, the minor type includes: video signal loss, illegal access, hard disk error, hard disk full, ip conflict, dcd lost. For example: the steps of viewing alarm log. Step 1: for “query” item, select “by type” to active “major type” and “minor type” item...

  • Page 76

    Qsc26404 user’s manual 76 step 3: input start time and stop time. Step 4: move the “active frame” to “search log” button and press 【enter】key to start searching. Step 5: after finishing search, the dvr will list the matched log information. Step 6: press “return” button to return to “utilities” menu...

  • Page 77: 7.1   Ftp Server Setup

    Qsc26404 user’s manual 77 chapter 7: firmware upgrade the dvr firmware is stored in flash rom. You can use the dvr upgrade function to write the firmware file (digicap) into flash. There are two cases where you need to upgrade dvr firmware. One is to update old firmware, the other is when the code i...

  • Page 78

    Qsc26404 user’s manual 78 fig 7.2 setup parameters 3. Select “users/rights” under the “security” menu item. The following dialog box will be displayed. Fig 7.3 setup username 4. Create new user. Click “new user’. New user dialog box is displayed. Input user name “target”. Click “ok”. Fig 7.4 usernam...

  • Page 79: 7.2    Upgrade Mode

    Qsc26404 user’s manual 79 fig 7.9 setup home directory 7. Next time, you do not need to setup again, just double click and open “wftpd32.Exe” to upgrade the dvr/dvs firmware. 7.2 upgrade mode 1. Use client software to upgrade the firmware file. You do not need to use ftp server software. Please refe...

  • Page 80

    Qsc26404 user’s manual 80 appendix a: mouse control function 1. In the preview interface double-click the left key 1. Switch to the most pictures when viewing single picture. 2. Switch to full screen mode when viewing multi-pictures. Back to previous multi-pictures when you double click again . Scro...

  • Page 81

    Qsc26404 user’s manual 81 5. Test input interface click the left key 1. Pop up soft keyboard 2. Input text 3. Save and exit click the right key cancel the text and exit the edition scroll wheel forward cursor goes to the front character 6. Playlist interface click the left key select the file to cop...

  • Page 82

    Qsc26404 user’s manual 82 appendix b: hdd capacity calculation to calculate total capacity needed by each dvr according to video recording (video recording type and video file storage time). Step 1: use formula (1) to calculate storage capacity i q that is the capacity of each channel needed for eve...

  • Page 83: Definition

    Qsc26404 user’s manual 83 appendix c: dvr connect cable definition 1 how to make a rs-232 connect cable material and tool one twist cable (8 pins), one standard rj45 connector and one special tool for rj45. Rj45 introduction pin definition make the connect cable according the following; to left poin...

  • Page 84

    Qsc26404 user’s manual 84 the corresponding relationship of the direct cable (2) use the following method to make the cross network cable when dvr is directly connected with client-end pc. The corresponding relationship of cross cable.

  • Page 85: Appendix D: Specifications

    Qsc26404 user’s manual 85 appendix d: specifications model name qsc26404 video compression h.264 preview resolution pal: 352*288 (cif), ntsc: 352*240 (cif) playback resolution pal: 352*288 (cif), ntsc: 352*240 (cif) video input 4-ch bnc (electrical level: 1.0vp- p, resistance: 75Ω) composite video o...

  • Page 86

    Qsc26404 user’s manual 86 appendix e: troubleshooting failure possible reasons after plugging in power, turning on the power switch, “power” light in front panel does not turn on, and fan does not work. 1) power cable is damaged. 2) power supply is damaged. After plugging in power, turning on the po...

  • Page 87

    Qsc26404 user’s manual 87 appendix f: product service & warranty thank you for choosing our products. All of our products users have a conditional free warranty repair service for hardware within 12 months starting from purchase date, and a free exchange service within one month (valid for manufactu...

  • Page 88

    Qsc26404 user’s manual 88 appendix g customer information card user’s name mr./mrs. Company name post address postcode phone number e-mail model number of product serial number of product purchase date distributor.

  • Page 89

    Qsc26404 user’s manual 89 notes: contact us: q-see products 8015 e. Crystal dr anaheim, ca 92807 website: http://www.Q-see.Com customer service: phone: 877-998-3440 x 538 email: cs@dpsi-usa.Com tech support: phone: 877-998-3440 x 539 email: ts@dpsi-usa.Com fax: 714-998-3509.