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Quintum Tenor AF Product Manual

Manual is about: VoIP Switch

Summary of Tenor AF

  • Page 1

    Voip switch tenor af ® product guide p/n 480-0084-00-12 tenor and quintum are registered trademarks. Quintum technologies, inc., packetsaver, risk free voip, the perfect fit, are trademarks of quintum technologies, inc. Note: the current release of the tenor monitor does not support the tenor af ser...

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    P/n 480-0084-00-12 toc-1 t able of contents about this guide what’s included? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 typographical conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    P/n 480-0084-00-12 toc-2 online/offline mode - afe400/afe600 only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 rj-11 cables . . . . . . ....

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    P/n 480-0084-00-12 toc-3 index warranty/approvals quintum limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 documentation notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    P/n 480-0084-00-12 preface-1 a bout this guide voipon www.Voipon.Co.Uk sales@voipon.Co.Uk tel: +44 (0)1245 808195 fax: +44 (0)1245 808299.

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    P/n 480-0084-00-12 preface-2 about this guide what’s included? This product guide is divided into chapters; each chapter describes a specific topic. The following chapters are included: • about this guide: describes what is included in the product guide, including typographical conventions. • chapte...

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    P/n 480-0084-00-12 preface-3 about this guide typographical conventions product guide conventions certain typographical conventions are used throughout this product guide. See below. • all commands you enter via keystrokes appear in bold (e.G., press enter or press ctrl-i). • all text commands you e...

  • Page 8

    P/n 480-0084-00-12 preface-4 about this guide finding help refer to the product guide for help. The table of contents and index tells you where to find infor- mation easily. Extensive configuration help is available from the tenor configuration manager user guide or the command line interface user g...

  • Page 9

    P/n 480-0084-00-12 1-1 c hapter 1: overview this chapter gives you a general overview of the tenor af, including feature descriptions and capa- bilities. Specifically, the following topics are covered: ! A description of tenor af ! Features ! Capabilities ! Call paths ! Advanced features/capabilitie...

  • Page 10

    P/n 480-0084-00-12 1-2 chapter 1: overview what is the tenor af? The tenor af is a voip (voice over internet protocol) h.323/sip switch that digitizes voice, fax, and modem data, and transmits it over the ip network. Designed as a soho product, the tenor af gives small to medium sized businesses wit...

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    P/n 480-0084-00-12 1-3 chapter 1: overview table 1-1 tenor af configuration types whichever configuration you choose, the high performance unit provides one autosensing 10/100 base-t connection (mode is either in half or full-duplex), along with one rs-232 serial console port connection.The unit als...

  • Page 12

    P/n 480-0084-00-12 1-4 chapter 1: overview features the tenor af’s specific features are explained below. Unique design the tenor af packs powerful voip features into one compact unit. The tenor can be installed with- out upgrades to the existing voice or data network. You can install the unit in a ...

  • Page 13

    P/n 480-0084-00-12 1-5 chapter 1: overview capabilities packetsaver™ reduces bandwidth consumption packetsaver packet multiplexing technology reduces the amount of ip bandwidth required to sup- port multiple calls flowing between two endpoints. Packetsaver minimizes bandwidth usage by aggregating pa...

  • Page 14

    P/n 480-0084-00-12 1-6 chapter 1: overview call detail recording through the call detail record (cdr) feature, the tenor af generates a call record at the comple- tion of each call, typically for accounting purposes. A cdr is a string of data that contains call information such as call date and time...

  • Page 15

    P/n 480-0084-00-12 1-7 chapter 1: overview dynamic call routing the tenor af’s intelligent call routing capabilities are state-of-the-art. The unit automatically detects and supports three call types: voice, fax, and modem. The tenor will first identify the call origination site—line/fxo or phone/fx...

  • Page 16

    P/n 480-0084-00-12 1-8 chapter 1: overview tenor af call paths tenor voip switch (afg200, afg400, afg800) configuration the tenor voip switch configuration is used for phone/fxs ports connecting to the voip network. The number of voip ports is equal to the number of fxs ports. Calls coming from the ...

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    P/n 480-0084-00-12 1-9 chapter 1: overview tenor voip switch (aft200, aft400, aft800) configuration the tenor voip switch configuration is used for trunk side pstn (line/fxo port) to voip connec- tions. Calls coming from the line/fxo interface (i.E., pstn) may be switched to the data network as a vo...

  • Page 18

    P/n 480-0084-00-12 1-10 chapter 1: overview fxo (line) originated calls. A call coming from a line/fxo interface may be switched to either the data network as a voip call, a line circuit, or trunk typically for connection to a termination device on the user’s premises such as a pbx. The routing deci...

  • Page 19

    P/n 480-0084-00-12 1-11 chapter 1: overview tenor voip switch (tenor afe400, afe600) the tenor afe enterprise voip gateway is mainly intended for applications interfacing between the pbx and the voip network, but it also includes two fxo ports for autoswitching pstn back-up and 911 service provision...

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    P/n 480-0084-00-12 1-12 chapter 1: overview advanced features/capabilities call management there are four types of routing databases you can configure: bypass directory numbers (bpn), hunt local directory numbers (hunt ldn), hop-off directory numbers (hdn) and static routes. Hunt local directory num...

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    P/n 480-0084-00-12 1-13 chapter 1: overview nate the toll charge.) they are entered in a hop-off number directory and associated with trunks where matching calls should be sent. Tenor af supports those hop-off pbx calls where the destination tenor af is programmed to route the call to the pstn. The ...

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    P/n 480-0084-00-12 1-14 chapter 1: overview the primary function of the border element is to collect, manage, and distribute call routing infor- mation. A gatekeeper will establish a service relationship with a border element; through the border element, gatekeepers from multiple zones will be able ...

  • Page 23

    P/n 480-0084-00-12 1-15 chapter 1: overview able to gateway calls to and from the ip network, and customer premise equipment (cpe) such as phones, pbx's, and fax machines, or the public switched telephone network (pstn). The tenor sip user agent will work in conjunction with an external sip proxy or...

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    P/n 480-0084-00-12 2-1 c hapter 2: hardware components this chapter tells you what is contained in your hardware package. A description of each component is also included. Specifically, the following topics are covered: ! Hardware description ! Cables ! Specifications voipon www.Voipon.Co.Uk sales@v...

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    P/n 480-0084-00-12 2-2 chapter 2: hardware components hardware description the tenor af is a stackable device which provides phone/fxs and line/fxo connections as well as connections to the ethernet lan and a pc. The unit’s front panel includes leds; the back panel includes connection jacks, a diagn...

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    P/n 480-0084-00-12 2-3 chapter 2: hardware components back panel figure 2-2 tenor af back panel • power adapter jack. Connection port to external power supply. • diag. Enables you to perform software diagnostic procedures. • console port. This rs-232 connector is used for connection to a pc’s serial...

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    P/n 480-0084-00-12 2-4 chapter 2: hardware components table 2-2 serial rs232 db-9 connector pinouts • lan port. 10/100 base-t ethernet port. This port provides an rj-45 jack for an individual connection to a 10/100 ethernet lan switch or hub via rj-45 cable; the interface is individu- ally configure...

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    P/n 480-0084-00-12 2-5 chapter 2: hardware components • port label (phone/fxs or line/fxo ports). For phone/fxs, provides an rj-11 jack for connection to a pbx, keyphone or analog phone. For line/fxo, enables connection to another piece of equipment that houses your telephone lines running to the ps...

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    P/n 480-0084-00-12 2-6 chapter 2: hardware components online/offline mode - afe400/afe600 only if the fxs has a matching fxo port, the fxs will have online/offline capability. If the fxs goes offline, it will automatically connect to the corresponding port shown in figure 2-7 . For detailed informat...

  • Page 30

    P/n 480-0084-00-12 2-7 chapter 2: hardware components cables the cables listed in table 2-5 are required to connect a tenor af to various interfaces. Contact quintum for ordering information, if necessary. Table 2-5 cables supported rj-11 cables an rj-11 to rj-11 cable is used to connect the tenor a...

  • Page 31

    P/n 480-0084-00-12 2-8 chapter 2: hardware components rj-45 ethernet cable (10/100) rj-45 cable connector pinouts are given in this section to help you identify the proper connector to accommodate your specific networking requirements. The rj-45 (iso 8877) connector is the eia/ tia standard for unsh...

  • Page 32

    P/n 480-0084-00-12 2-9 chapter 2: hardware components db-9 serial rs-232 cable the serial rs-232 9-pin cable with a db-9 male connector (with rs-232 interface) is used to con- nect the tenor af to your pc’s asynchronous serial port. The pin order for db-9 male and female connectors are shown in figu...

  • Page 33

    P/n 480-0084-00-12 2-10 chapter 2: hardware components specifications voice/fax call routing: fxo/fxs coding: a-law , mu-law voice algorithms: g.723.1a (5.3, 6.3 kbps), g.726 (16, 24, 32, 40 kbps), g.729a, g711 fax support: group iii at 2.4, 4.8, 7.2, 9.6, 12, 14.4 kbps automatic call detection:voic...

  • Page 34

    P/n 480-0084-00-12 3-1 c hapter 3: installation this chapter gives you installation instructions, as well as how to position the tenor af successfully within your network. Specifically, the following topics are covered: ! Installation ! Power up the system ! Login without pc’s com port/obtain ip add...

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    P/n 480-0084-00-12 3-2 chapter 3: installation installation before you begin the actual installation, review the pre-installation guidelines which follow and inspect the package contents. Pre-installation guidelines • do not make connections from the tenor to your public phone lines during any kind ...

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    P/n 480-0084-00-12 3-3 chapter 3: installation the tenor af has two wall-mount slots, which are located on the bottom of the unit. Attach the unit to the wall as follows: 1. Determine the wall area to mount the unit. With chalk or a soft pencil, mark the install area according to figure 3-1 . Figure...

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    P/n 480-0084-00-12 3-4 chapter 3: installation figure 3-2 engage wall mount slots over screws in wall 4.6” (116.84 mm) engage the wall mount slot over the screws inserted in the wall. Unit bottom voipon www.Voipon.Co.Uk sales@voipon.Co.Uk tel: +44 (0)1245 808195 fax: +44 (0)1245 808299.

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    P/n 480-0084-00-12 3-5 chapter 3: installation connect to phone/fxs interface since there are many different pbx devices, key systems, fax machines and phones you can connect to the tenor af, the instructions which follow explain the general procedure for connecting an rj- 11 cable (included in your...

  • Page 39

    P/n 480-0084-00-12 3-6 chapter 3: installation connect to line/fxo interface to connect to the line/fxo port, you can first connect the analog phone lines to another piece of equipment that houses your telephone lines running to the pstn, such as the patch panel. If you are unsure of the installatio...

  • Page 40

    P/n 480-0084-00-12 3-7 chapter 3: installation connect to ethernet lan you can use these instructions for general connection purposes only. The ethernet hub/switch manu- facturer’s documentation should provide specific instructions for connection to another device, such as the tenor af. Figure 3-5 c...

  • Page 41

    P/n 480-0084-00-12 3-8 chapter 3: installation connect to pc console (if required, see note) note: this step is not required for installation unless you would like to connect to the pc’s com port to configure a static ip address. You will need to connect the tenor af to your workstation’s serial por...

  • Page 42

    P/n 480-0084-00-12 3-9 chapter 3: installation power up the system once you have all cables connected properly, you are ready to turn the system on as follows: 1. Plug the power adapter end into the port on the tenor af labeled 12vdc 1.8 a. 2. Connect the other end of the power adapter to the power ...

  • Page 43

    P/n 480-0084-00-12 3-10 chapter 3: installation login through the pc’s com port (if required, see note) note: this step is only necessary if you wish to set a static ip address. If you do have a com port on your pc, when you log into a unit through the com port at bootup, you have the option either ...

  • Page 44

    P/n 480-0084-00-12 3-11 chapter 3: installation • flow control: none 5. Click ok. 6. Power up the unit via power up the system . A connection to the tenor will establish. Information about the unit will scroll on the screen, followed by a message, "within 4 seconds, press 'r' for factory defaults or...

  • Page 45

    P/n 480-0084-00-12 4-1 c hapter 4: diagnostics/maintenance this chapter explains the advanced topics for diagnosing problems with the unit, viewing system alarms, and performing maintenance procedures, such as upgrading the software. ! Common symptoms/problems ! Monitor leds ! Monitor alarms ! Verif...

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    P/n 480-0084-00-12 4-2 chapter 4: diagnostics/maintenance common symptoms/problems before you begin troubleshooting a potential malfunction, it is a good idea to check your basic hard- ware connections. See below. • ensure the ac external power adapter is firmly installed in the back panel’s power a...

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    P/n 480-0084-00-12 4-3 chapter 4: diagnostics/maintenance communication with ethernet hub, or switch cannot be established. Verify rj-45 cable is firmly installed in the lan port. Check mdi/mdix configuration. Verify the mode setting on the tenor af matches the mode setting on the hub/switch. Check ...

  • Page 48

    P/n 480-0084-00-12 4-4 chapter 4: diagnostics/maintenance monitor leds leds monitor the health of the system; they are the first signal that the unit is not working properly or that an internal or external error has occurred. Leds appear on the front of the unit. See chapter 2: hardware components t...

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    P/n 480-0084-00-12 4-5 chapter 4: diagnostics/maintenance type (displays only if you generate an alarm history) the type of alarm generated. Alr = alarm. Exceptional condition which may be a crit- ical, major, or minor condition which impacts the ability to make calls. An alr is cleared when the abn...

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    P/n 480-0084-00-12 4-6 chapter 4: diagnostics/maintenance date/time date/time the event occurred on. Day of week: name of day. Month: jan, feb, march, etc. Day of month: 1 or 2 digits. Time: 6 digits (hour minutes seconds based on a 24-hour clock). Year: 4 digits. Field definition valid entry voipon...

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    P/n 480-0084-00-12 4-7 chapter 4: diagnostics/maintenance valid alarms the following is a list of all alarm descriptions (text that appears in the alarm description field) for all possible alarms the system can generate. In the generated alarm list, the alarm description appears as part of the descr...

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    P/n 480-0084-00-12 4-8 chapter 4: diagnostics/maintenance critical radius server not responding appears when none of the configured radius servers respond. This alarm is cleared when any of the radius servers responds or the radius server is disabled via cli. Major major software error a software er...

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    P/n 480-0084-00-12 4-9 chapter 4: diagnostics/maintenance display all alarms you are able to display both active alarms and an alarm history as follows: 1. Through cli, access the monitor prompt. 2. Type alarm. Both active alarms and the alarm history will be displayed. See section how to read alarm...

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    P/n 480-0084-00-12 4-10 chapter 4: diagnostics/maintenance display active alarms you are able to display all active alarms as follows: 1. Through cli, access the monitor prompt. 2. Type alarm a. The active alarms will be listed. See section how to read alarms for field defini- tions. If you enter al...

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    P/n 480-0084-00-12 4-11 chapter 4: diagnostics/maintenance verify unit provisioning an error with provisioning the tenor af may cause a number of problems. It may be a simple error, such as an incorrect ip address or telephone number. See the command line interface (cli) guide or the tenor configura...

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    P/n 480-0084-00-12 4-12 chapter 4: diagnostics/maintenance pc’s com port you are able to change the unit back to factory defaults, including the password, after initial config- uration. 1. Click on start> programs> accessories> communications> hyperterminal. The connection description window is disp...

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    P/n 480-0084-00-12 4-13 chapter 4: diagnostics/maintenance change password for security purposes, you may want to change the password. You can change the password through the command line interface (cli) as follows: 1. Access the cli through a telnet session. See the command line interface (cli) gui...

  • Page 58

    P/n 480-0084-00-12 4-14 chapter 4: diagnostics/maintenance if you need additional help if you suspect the problem to be on the network end, contact your central office to verify proper operation. After completing all troubleshooting/maintenance procedures and reviewing the common symp- toms/problems...

  • Page 59

    P/n 480-0084-00-12 glossary-1 glossary a alarm. A brief message that appears on your screen when the tenor af encounters a problem (i.E., failed interface). Alarms can be viewed through cli (see command line interface), a telnet connection, or tenor monitor. Auto switching. If a network packet delay...

  • Page 60

    P/n 480-0084-00-12 glossary-2 i internet. A global packet based network which transports voice/video/data using tcp/ip. Intranet communication. Web-based communica- tion within the same company, using tcp/ip and a web browser. Ip address. A unique 32 bit address that identifies a tcp/ip node on an i...

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    480-0084-00-12 index-1 index a about this guide 1-1 alarms 4-4 active 4-10 display 4-9 display via cli 4-9 field definitions 4-4 history 4-10 list of 4-7 monitor 4-4 b back panel ground screw 2-3 c cables 2-7 db-9 2-9 rj-45 2-7, 2-8 call 1-7 call management public/private dial plan 1-12 trunk group ...

  • Page 62

    480-0084-00-12 index-2 leds 4-4 n nataccess 1-6 p packetsaver 1-5 passthrough calls 1-12 password change 4-13 public/private dial plan 1-12 r radius 1-6 reset 4-12 rj-45 2-8 s sip 1-14 specifications electrical 2-10 environmental 2-10 lan 2-10 physical 2-10 pstn/pbx 2-10 voice/fax 2-10 static routes...

  • Page 63

    Warranty/approvals quintum technologies, inc. Limited warranty agreement quintum limited warranty quintum warranty: quintum warrants that under normal use and conditions (i) the quintum hardware products covered by this warranty, for a period of one year, and (ii) all software media, also for a peri...

  • Page 64

    Merce export administration regulations, export or otherwise (b) t he products are relocated, moved, shipped or exported to any location which would result in (whether as a re sult of the use of t he prod- ucts or for any other reason) a violation of any international, national or local law, statute...

  • Page 65

    Documentation notice information in this document is subject to change without notice and does not represent a commitment on the part of quintum technologies, inc. The recipient of this document has a personal, non-exclusive and non-transferable license to use the information contained within solely...

  • Page 66

    Agency approvals emi/emc standards fcc part 15 class b ices-003 en55022:98 class b en55024:98 en61000-3-2:95 en61000-3-3:95 as/nzs 3548:1995 safety standards ul60950-1 csa c22.2 no.60950-1 en60950:99 ts001:1970 telecom standards fcc part 68 cs-03 as/nz 3260:1997 as/acifs002:2001 as/acif s003:2001 eu...

  • Page 67

    Fcc warnings this equipment has been tested and found to comply with the limits for class b digital device, pursuant to part 15 of the fcc rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and ...

  • Page 68

    If trouble is experienced with this device, for repair and warranty information, please refer to the technical support insert for repair information and the warranty section of this getting started guide for warranty infor- mation. In the event of device malfunction, all repairs should be performed ...

  • Page 69

    Canadian notice the industry canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The department does not guarantee the equipment will operate to the users' satisfaction. Befo...

  • Page 70

    Eu directive on disposal of waste electrical and electronic equipment (weee) this equipment is classified as type 3 it and telecommunications equipment under the terms of eu directives 2002/96/ec and 2003/108/ec. These directives are now being transposed into law by the individual eu member states. ...