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Quintum Tenor AX Product Manual

Other manuals for Tenor AX: Product Manual, Quick Start
Manual is about: VoIP MultiPath/Gateway Switch

Summary of Tenor AX

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    Tenor ax ® voip multipath/gateway switch product guide p/n 480-0062-00-14 tenor and quintum are registered trademarks. Packetsaver, quintum technologies, inc., risk free voip, voip made easy, selectnet, and selectnet technology are trademarks of quintum technologies, inc. This unit contains new hard...

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    P/n 480-0062-00-14 toc-1 t able of contents about this guide what’s included? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 typographical conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    P/n 480-0062-00-14 toc-2 cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 50-pin cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 db-9 se...

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    P/n 480-0062-00-14 toc-3 if you need additional help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 glossary index warranty/approvals voipon www.Voipon.Co.Uk sales@voipon.Co.Uk tel: +44 (0)1245 808195 fax: +44 (0)1245 808299.

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    P/n 480-0062-00-14 preface-1 a bout this guide voipon www.Voipon.Co.Uk sales@voipon.Co.Uk tel: +44 (0)1245 808195 fax: +44 (0)1245 808299.

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    Preface-2 p/n 480-0062-00-14 about this guide what’s included? This product guide is divided into chapters; each chapter describes a specific topic. The following chapters are included: • about this guide: describes what is included in the product guide, including typographical conventions. • chapte...

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    P/n 480-0062-00-14 preface-3 about this guide typographical conventions product guide conventions certain typographical conventions are used throughout this product guide. See below. • all commands you enter via keystrokes appear in bold (e.G., press enter or press ctrl-i). • all text commands you e...

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    Preface-4 p/n 480-0062-00-14 about this guide finding help/more information refer to the product guide for help. The table of contents and index tells you where to find infor- mation easily. Extensive configuration help is available via the tenor configuration manager/tenor monitor user guide or the...

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    P/n 480-0062-00-14 1-1 c hapter 1: overview this chapter gives you a general overview of the tenor ax including feature descriptions and capa- bilities. Specifically, the following topics are covered: ! A description of tenor ax ! Features ! Capabilities ! Call paths ! Advanced features/capabilities...

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    1-2 p/n 480-0062-00-14 chapter 1: overview what is the tenor ax? The tenor ax is a high-density voip (voice over internet protocol) h.323/sip switch that com- presses and packetizes voice, fax, and modem data and transmits it over the ip network. Designed for enterprises and service providers, the t...

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    P/n 480-0062-00-14 1-3 chapter 1: overview table 2-1 tenor ax configuration types the multipath version’s architecture enables the tenor ax to intelligently route calls between the fxs, fxo, and the voip network to achieve the best combination of cost and quality. The tenor ax also routes calls over...

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    1-4 p/n 480-0062-00-14 chapter 1: overview features the tenor ax’s specific features are explained below. Unique design tenor ax packs powerful voip features into one compact unit. The tenor can be installed without upgrades to the existing voice or data network. You can install the unit anywhere, w...

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    P/n 480-0062-00-14 1-5 chapter 1: overview capabilities selectnet™ technology safety net (for tenor axm and tenor axe configurations) quality of service is virtually guaranteed. Tenor ax ’s built-in patented selectnet ™ technology provides a “safety net,” which virtually guarantees that each call go...

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    1-6 p/n 480-0062-00-14 chapter 1: overview snmp support the tenor ax supports simple network management protocol (snmp), the standard protocol used to exchange network information between different types of networks. Call detail recording through the call detail record (cdr) feature, the tenor ax ge...

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    P/n 480-0062-00-14 1-7 chapter 1: overview dynamic call routing tenor ax’s intelligent call routing capabilities are state-of-the-art. The unit automatically detects and supports three call types: voice, fax, and modem. Tenor ax will first identify the call origination site—line/fxo, phone/fxs, or i...

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    1-8 p/n 480-0062-00-14 chapter 1: overview tenor ax call paths tenor axm multipath switch (axm800, axm1600, axm2400) configuration the tenor ax voip multipath switch configuration is symmetrical with an equal number of phone/fxs and line/fxo ports. Calls are routed from the phone/fxs, line/fxo, or i...

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    P/n 480-0062-00-14 1-9 chapter 1: overview ip network calls. Calls coming from the ip network data can be routed to the line/fxo or phone/ fxs interfaces. The tenor will route calls based upon the dialed number. If the number is config- ured as a local phone number, the call will be sent to a phone/...

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    1-10 p/n 480-0062-00-14 chapter 1: overview tenor axt trunking voip gateway (axt800, axt1600, axt2400, axt4800) configu- ration the tenor axt trunking voip gateway configuration is used for trunk side pstn (line/fxo port) to voip connections; calls coming from the line/fxo interface (i.E.Pstn) may b...

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    P/n 480-0062-00-14 1-11 chapter 1: overview tenor axe enterprise voip gateway (axe800, axe1600, axe2400) configuration the tenor axe enterprise voip gateway is mainly intended for applications interfacing between the pbx and the voip network, but it also includes two fxo ports for autoswitching pstn...

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    P/n 480-0062-00-14 1-12 chapter 1: overview advanced features/capabilities call management there are four types of routing databases you can configure: bypass directory numbers (bpn), hunt local directory numbers (hunt ldn), hop-off directory numbers (hdn), and static routes. Bypass directory number...

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    P/n 480-0062-00-14 1-13 chapter 1: overview hop-off pbx calls. Hop-off numbers are phone number patterns for calls to be routed out to the pstn. (a hop-off pbx call is a toll call which hops through a private network to reduce or elimi- nate the toll charge.) they are entered in a hop-off number dir...

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    P/n 480-0062-00-14 1-14 chapter 1: overview the primary function of the border element is to collect, manage, and distribute call routing infor- mation. A gatekeeper will establish a service relationship with a border element; the gatekeeper pro- vides its zones capabilities and the border element s...

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    P/n 480-0062-00-14 1-15 chapter 1: overview network access and protects the integrity of the network using admissions request (arq), admis- sions confirmation (acf) and admissions reject (arj) messages. Sip user agent sip (session initiation protocol) is a signaling protocol used to establish a sess...

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    P/n 480-0062-00-14 2-1 c hapter 2: hardware components this chapter tells you what is contained in your hardware package. A description of each component is also included. Specifically, the following topics are covered: ! Hardware description ! Cables ! Specifications voipon www.Voipon.Co.Uk sales@v...

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    2-2 p/n 480-0062-00-14 chapter 2: hardware components hardware description the tenor ax is a stackable device which provides phone/fxs and line/fxo connections as well as connections to the ethernet lan and a pc. The unit’s front panel includes leds; the back panel includes connection jacks, a diagn...

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    P/n 480-0062-00-14 2-3 chapter 2: hardware components lan 100mb green on: the advertised link rate is 100mb if the link is not connected, or the actual link rate is 100b if the link is connected. Off: the advertised link rate is 10mb if the link is not connected, or the actual link rate is 10mb if t...

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    2-4 p/n 480-0062-00-14 chapter 2: hardware components back panel • phone/fxs port. Provides a 50 pin telco connector which supports up to 24 phone/fxs con- nections for connecting to the pbx, keyphone or phones. For the axt4800, this supports line/fxo capability, and is labeled line/fxo (1-24). • li...

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    P/n 480-0062-00-14 2-5 chapter 2: hardware components • console port. This rs-232 connector is used for connection to a pc’s serial port via db-9 serial cable at 38400 bps 8n1, without flow control. The input/output signals are listed in table 2-3 . Figure 2-3 db-9 female connector pin order table 2...

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    2-6 p/n 480-0062-00-14 chapter 2: hardware components cables the cables listed in table 2-4 are required to connect a tenor ax to various interfaces. Contact quintum for ordering information, if necessary. Table 2-4 cables supported cable usage 50-pin telco connector connection to fxo/line connectio...

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    P/n 480-0062-00-14 2-7 chapter 2: hardware components 50-pin cable the 50-pin telco shielded cable connection pinouts and wire colors are given in this section to help you identify the proper specifications for connection to the fxo/line and fxs/phone ports. For the 50-pin telco cable, terminate onl...

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    2-8 p/n 480-0062-00-14 chapter 2: hardware components figure 2-4 50-pin cable connector specifications connector wire color wire band dso #'s pin #'s tip wire ring wire pin # color w/ color 1 blue / white 1 1 & 26 26 1 slot 1 line 1 2 orange / white 2 2 & 27 27 2 slot 1 line 2 3 green / white 3 3 & ...

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    P/n 480-0062-00-14 2-9 chapter 2: hardware components rj-45 ethernet cable (10/100) the rj-45 cable connector pinouts are given in this section to help you identify the proper connector to accommodate your specific networking requirements. The rj-45 (iso 8877) connector is the eia/tia standard for u...

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    2-10 p/n 480-0062-00-14 chapter 2: hardware components db-9 serial rs-232 cable the serial rs-232 9-pin cable with a db-9 male connector (with rs-232 interface) is used to con- nect the tenor ax to your pc’s asynchronous serial port. The pin order for db-9 male and female connectors are shown in fig...

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    P/n 480-0062-00-14 2-11 chapter 2: hardware components specifications voice/fax call routing: fxo/fxs/ip voice algorithms: g.723.1a (5.3, 6.3 kbps), g.726 (16, 24, 32, 40 kbps), g.729a, g711 fax support: group iii at 2.4, 4.8, 7.2, 9.6, 12, 14.4 kbps automatic call detection:voice/modem/fax pstn/pbx...

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    P/n 480-0062-00-14 3-1 c hapter 3: installation/basic troubleshooting this chapter gives you installation instructions, as well as how to position the tenor ax successfully within your network. In addition, basic troubleshooting techniques are included. Specifically, the following topics are covered...

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    3-2 p/n 480-0062-00-14 chapter 3: installation/basic troubleshooting installation before you begin the actual installation, review the pre-installation guidelines which follow and inspect the package contents. Pre-installation guidelines • always use an anti-static wrist strap when handling the unit...

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    P/n 480-0062-00-14 3-3 chapter 3: installation/basic troubleshooting rack install locate the tenor ax unit within the same area as your pbx, ethernet hub, switch, router, and/or pstn patch panel. The unit is intended to be installed in a 19” rack. Mounting brackets are attached to the chassis; the r...

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    3-4 p/n 480-0062-00-14 chapter 3: installation/basic troubleshooting attach the unit to the wall as follows: 1. Determine the wall area to mount the unit. With chalk or a soft pencil, mark the install area according to figure 3-1 . Note: ensure the unit is level. Figure 3-1 wall mounting dimensions ...

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    P/n 480-0062-00-14 3-5 chapter 3: installation/basic troubleshooting preparing the single-ended or double-ended telco cable depending on your order, you will have received either a double-ended or a single-ended 50-pin telco cable. Follow these steps for preparing and installing the cables. Single-e...

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    3-6 p/n 480-0062-00-14 chapter 3: installation/basic troubleshooting connect to phone/fxs interface note: for the axt4800 product only, the phone/fxs port interface has fxo capability, and is labeled “line/fxo (1-24)”. Since there are many different pbx devices, key systems, fax machines and phones ...

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    P/n 480-0062-00-14 3-7 chapter 3: installation/basic troubleshooting 2. Insert the other end of the 50-pin telco cable into the appropriate port on the pbx, key system, or another device that connects interfaces, such as a break out box. For the pbx connection, see your pbx documentation port requir...

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    3-8 p/n 480-0062-00-14 chapter 3: installation/basic troubleshooting connect to line/fxo interface note: for the axt4800 product only, the line/fxo interface is labeled “line/fxo (25-48)”. To connect to the line/fxo port, you must first connect the analog phone lines to another piece of equipment th...

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    P/n 480-0062-00-14 3-9 chapter 3: installation/basic troubleshooting connect to ethernet lan you can use these instructions for general connection purposes only. The ethernet hub/switch manu- facturer’s documentation should provide specific instructions for connection to another device, such as the ...

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    3-10 p/n 480-0062-00-14 chapter 3: installation/basic troubleshooting connect to pc console you will need to connect the tenor ax to your workstation’s serial port via rs-232 connection. (this connection will be used when you assign an ip address to the unit.) for the instructions below, it is assum...

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    P/n 480-0062-00-14 3-11 chapter 3: installation/basic troubleshooting power up the system once you have all cables connected properly, you are ready to turn the system on as follows: 1. Plug in the power cord to an ac outlet. 2. Locate the on/off switch on the back of the unit and click the switch t...

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    3-12 p/n 480-0062-00-14 chapter 3: installation/basic troubleshooting assign ip address before you can configure the tenor ax, you need to assign a valid ip address. An ip address is a 32 bit (up to 12 numeric characters) address used to identify each network device in the tcp/ip net- work. If the u...

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    P/n 480-0062-00-14 3-13 chapter 3: installation/basic troubleshooting 9. From the flow control drop down list box, choose none. 10.Click ok and a connection to the tenor will be established. Information about the unit will scroll on the screen. 11. Enter login and password. Both are admin by default...

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    P/n 480-0062-00-14 3-14 chapter 3: installation/basic troubleshooting figure 3-9 port settings window 6. From the bits per second drop down list box, choose 38400. 7. From the data bits drop down list box, choose 8. 8. From the parity drop down list box, choose none. 9. From the stop bits drop down ...

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    P/n 480-0062-00-14 3-15 chapter 3: installation/basic troubleshooting 20.Type maint to reach the maintenance mode and then mc. Type reset. A confirmation message will ask if you want to reset the unit. Type yes to reset the unit. The reboot enables the tenor to incorporate the new settings. Once the...

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    P/n 480-0062-00-14 3-16 chapter 3: installation/basic troubleshooting getting started with configuration/making the first call this section includes basic information for making the first call using voip and a tenor ax; for an example, this call will enable you to dial quintum technology’s test unit...

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    P/n 480-0062-00-14 3-17 chapter 3: installation/basic troubleshooting 2. At the prompt, enter the ip address for your unit and enter the default login and password (admin/admin). 3. At the phone(fxs)/line(fxo)> analoginterface-line screen, enable all four lines (or two lines, depending upon the unit...

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    P/n 480-0062-00-14 3-18 chapter 3: installation/basic troubleshooting 12.Pick up the phone and hear dial tone. Dial 7324609000. The call should route to quintum’s test unit and you should hear a recorded message. When you dial 7324609000 (ten-digits), your unit (the gateway) consults the gate- keepe...

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    P/n 480-0062-00-14 3-19 chapter 3: installation/basic troubleshooting common symptoms/problems before you begin troubleshooting a potential malfunction, it is a good idea to check your basic hard- ware connections. See below. • ensure power cord is firmly installed in the back panel’s power jack and...

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    P/n 480-0062-00-14 3-20 chapter 3: installation/basic troubleshooting communication between computer’s com port and tenor ax serial port cannot be established. Verify db-9 cable is firmly placed in the unit’s console port and your pc’s serial port. Verify terminal port settings at 38400 bps 8n1 no f...

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    P/n 480-0062-00-14 4-1 c hapter 4: advanced topic: diagnostics/ maintenance this chapter explains the advanced topics for monitoring alarms and performing maintenance/diag- nostic procedures. ! Monitor leds ! Monitor alarms ! Verify unit provisioning ! Perform maintenance procedures ! Finding additi...

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    4-2 p/n 480-0062-00-14 chapter 4: advanced topic: diagnostics/maintenance monitor leds leds monitor the health of the system; they are the first signal that the unit is not working properly or that an internal or external error has occurred. Leds appear on the front of the unit. Check chap- ter 2: h...

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    4-3 p/n 480-0062-00-14 chapter 4: advanced topic: diagnostics/maintenance severity level or alarm severity. 1 = critical (complete system is affected). 2 = major (major problem is detected). 3 = minor (minor problem is detected). 4 = info (information about a minor problem). Description a text descr...

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    P/n 480-0062-00-14 4-4 chapter 4: advanced topic: diagnostics/maintenance valid alarms the following is a list of all alarm descriptions (text that appears in the alarm description field) for all possible alarms the system can generate. In the generated alarm list, the alarm description appears as p...

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    4-5 p/n 480-0062-00-14 chapter 4: advanced topic: diagnostics/maintenance major major software error a software error has occurred that affects system signal- ing, interfaces, or other major operation. Major file missing in the file server this alarm will be reported to the system when a partic- ula...

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    4-6 p/n 480-0062-00-14 chapter 4: advanced topic: diagnostics/maintenance display all alarms you are able to display both active alarms and an alarm history as follows: 1. Through cli, access the monitor prompt. 2. Type alarm. Both active alarms and the alarm history will be displayed. See section v...

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    4-7 p/n 480-0062-00-14 chapter 4: advanced topic: diagnostics/maintenance display active alarms you are able to display all active alarms as follows: 1. Through cli, access the monitor prompt. 2. Type alarm a. The active alarms will be listed. See section valid alarms for field definitions. If you e...

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    4-8 p/n 480-0062-00-14 chapter 4: advanced topic: diagnostics/maintenance verify unit provisioning an error with tenor ax‘s provisioning may cause a number of problems. It may be a simple error, such as an incorrect ip address or telephone number. See the command line interface (cli) guide or the te...

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    4-9 p/n 480-0062-00-14 chapter 4: advanced topic: diagnostics/maintenance maintenance procedures the following are advanced maintenance procedures you can perform through the command line interface (cli) or through the tenor configuration manager. See the applicable user documentation you received w...

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    4-10 p/n 480-0062-00-14 chapter 4: advanced topic: diagnostics/maintenance 3. Type reset. You will be asked if you are sure you want to set the unit back to factory defaults. 4. Type yes to confirm (type no to cancel the restore). Change password for security purposes, you may want to change the pas...

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    4-11 p/n 480-0062-00-14 chapter 4: advanced topic: diagnostics/maintenance if you need additional help if you suspect the problem to be on the network end, contact your central office to verify proper operation. After completing all troubleshooting/maintenance procedures and reviewing the common sym...

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    P/n 480-0062-00-14 glossary-1 glossary a alarm. A brief message that appears on your screen when the tenor ax encounters a problem (i.E., failed interface). Alarms can be viewed through cli (see command line interface) or a telnet connection. Auto switching. If a network packet delay for an ip call ...

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    Glossary-2 p/n 480-0062-00-14 accounts to your customers. L lan. Local area network. A local area network that carries data between workstations in the same loca- tion. Workstations in a lan are connected togeth- er— typically by an ethernet hub— to share information. Leds. Indicators as to the stat...

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    480-0062-00-14 index-1 index numerics 50-pin cable prepare double ended 3-5 prepare single ended 3-5 a about this guide 1-1 alarms 4-2 display via cli 4-6 field definitions 4-2 list of 4-4 monitor 4-2 axe 1-2 b back panel diag 2-5 lan port 2-4 line/fxo port 2-4 phone/fxs port 2-4 power receptacle 2-...

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    480-0062-00-14 index-2 wall mount 3-3 ip network calls 1-9 ivr 1-6 l l 1-6 leds 4-2 monitor 4-2 m maintenance 4-9 change date/time 4-10 change password 4-10 reset system 4-9 restore factory defaults 4-9 n nataccess 1-6 p packetsaver 1-5 passthrough support 1-12 password change 4-10 public/private di...

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    Warranty/approvals quintum technologies, inc. Limited warranty agreement quintum limited warranty quintum warranty: quintum warrants that under normal use and conditions (i) the quintum hardware products covered by this warranty, for a period of one year, and (ii) all software media, also for a peri...

  • Page 71

    Merce export administration regulations, export or otherwise (b) the products are relocated, moved, shipped or exported to any location which would result in (whether as a result of the use of the prod- ucts or for any other reason) a violation of any international, national or local law, statute, r...

  • Page 72

    Documentation notice information in this document is subject to change without notice and does not represent a commitment on the part of quintum technologies, inc. The recipient of this document has a personal, non-exclusive and non-transferable license to use the information contained within solely...

  • Page 73

    Fcc warnings this equipment has been tested and found to comply with the limits for class a digital device, pursuant to part 15 of the fcc rules. These limits are designed to provide reasonable protection against harmful interfer- ence in a residential installation. This equipment generates, uses an...

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    If trouble is experienced with this device, for repair and warranty information, please refer to the technical support insert for repair information and the warranty section of this product manual for warranty informa- tion. In the event of device malfunction, all repairs should be performed by quin...

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    Canadian notice the industry canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The department does not guarantee the equipment will operate to the users' satisfaction. Befo...

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    Agency approvals emi/emc standards fcc part 15 class a ices-003 en55022:98 en55024:98 en61000-3-2 :95 en61000-3-3:95 as/nzs 3548:1995 safety standards ul60950-1 csa c22.2 no.60950-1 en60950:99 ts001:1970 telecom standards fcc part 68 cs-03 as/nz 3260:1997 as/acifs002:2001 as/acif s003:2001 european ...

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    Eu directive on disposal of waste electrical and electronic equipment (weee) this equipment is classified as type 3 it and telecommunications equipment under the terms of eu directives 2002/96/ec and 2003/108/ec. These directives are now being transposed into law by the individual eu member states. ...

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    Declaration of conformity declaration of conformity application of council directives(s) 89/336/eec, 93/68/ecc emc directives 73/23/eec, 96/68/ecc low voltage directives 99/5/ec, rtte directive standards to which conformity is declared: en55022:98, en55024:98, as/nzs 3548:1995 en60950:92 +a1:92+a2:9...