Rainfresh 30TFM Installation & Operation Manual - page 14
14
TROUBLESHOOTING
Please review the following troubleshooting guide before calling customer service.
• If you are unable to resolve the problem using the guide below, please call customer service at
1800 667 8072 (Mon to Fri 8:30 AM to 5 PM EST)
• Please have your receipt & model number ready before you call. Customer service may request
digital pictures of your installation in order to help troubleshoot the unit.
ISSUE
POSSIBLE CAUSE
POSSIBLE SOLUTION
A. Unit fails to start a
regeneration cycle
1. No power supply
2. Defective circuit board
1. Check electrical service & re-set time of day
2. Replace faulty parts
B. Softened water is still hard or
leaves iron stains
1. Bypass valve is closed
2. No salt in salt tank
3. Plugged injector/screen
4. Brine refill settings wrong
5. Leak between valve and riser
tube
6. Internal valve leak
1. Open bypass valve
2. Add salt to salt tank
3. Clean parts (see page 9)
4. Correct brine refill settings (Table 1)
5. Check if riser is cracked or O-ring is damaged.
Replace faulty parts
6. Replace valve seals, spacer and piston
assembly
C. Salt use is high
1. Refill time is too high
1. Correct brine refill settings (table 1)
D. Low water pressure
1. Iron or scale buildup in line
feeding softener
2. Iron buildup inside valve or
tank
3. Inlet of control valve plugged
due to dirt
1. Clean/replace supply line
2. Clean control valve & add resin cleaner to clean
bed. Increase regeneration frequency
3. Clean control valve inlet
E. Resin in drain line
1. Air in water system
2. Incorrect or missing drain line
flow control (DLFC)
1. Check well system for proper air elimination
2. Check and replace DLFC
F. Too much water in brine
tank
1. Plugged injector or screen
2. Plugged brine valve
3. DLFC plugged
1. Clean parts (page 9)
2. Clean parts
3. Clean DLFC
G. Unit fails to draw brine
1. DLFC plugged
2. Injector or screen is plugged
3. Inlet pressure too low
4. Internal valve leak
1. Clean DLFC
2. Clean parts
3. Increase min pressure to at least 25 psi
4. Replace seals, spacer & piston assembly
H. Unit cycles continuously
1. Defective circuit board
1. Replace faulty parts
I. Water flows to drain
continuously
1. Valve settings incorrect
2. Internal leak
1. Check valve settings
2. Replace seals, spacer & piston assembly
J. Softener is leaking between
the bypass valve and control
valve
1. Possible O-ring leak
Check the metal adapter clips holding the 2
components together and tighten if necessary.
Replace O-rings as required
K. Softener is always flashing
through different pieces of
information
This is normal
No action required
L. I am having difficulty accessing
level 2 programming?
Unlock the screen by pressing and holding the
menu button for 3 seconds. Press and hold both
up and down arrows until the system language
appears. See video at
http://rainfresh.ca/how_to_videos.php
M. My display screen is blank
1. Power cord may be unplugged
from either adapter or receptacle
2. Defective circuit board
1. Re-connect power cord
2. Call Rainfresh to receive new circuit board with
replacement instructions
Need help troubleshooting? Call Toll Free 1-800-667-8072 Monday to Friday 8:30 AM to 5 PM EST.