Rand McNally gps navigator User Manual - page 28

Rand McNally GPS Navigator User’s Guide | SUPPORT - WARRANTY

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Help (866) 627-3526

8SUPPORT/WARRANTY

Support Contacts

If you should have additional questions or problems with your GPS 

Navigator  please  call  toll-free  866-627-3526,  8  am  –  12am  (CST),  7 

days a week (except holidays)  

You may also email our support staff at 

gpshelp@randmcnally.com

You should include a detailed description of the issue and any addi-

tion contact information for technical support response  

Or, visit 

www.randmcnally.com/gps

 for access to the most recently 

updated User Guide, FAQ’s and other information about the Rand 

McNally GPS Navigator 

Warranty

RAND MCNALLY warrants to our customers that this product is free 

from defects in materials and workmanship as follows: For a period of 

one (1) year from the date of original retail purchase, defective parts 

or a defective product shipped to a RAND MCNALLY repair facility or 

a RAND MCNALLY Authorized Service Center ("ASC") for such prod-

uct, as applicable, and proven to be defective upon inspection, will 

be either repaired, replaced with a new product or exchanged for a 

refurbished  product,  as  determined  by  the  RAND  MCNALLY  repair 

facility or the ASC  

Please note the following:

•  This warranty applies only to the original purchaser of 

this product 

•  The customer is responsible for all transportation costs 

•  Keep your retail purchase receipt in a safe place  RAND 

MCNALLY and its service affiliates, at their option, may 

require a copy of the receipt to validate the warranty pe-

riod effective date (i e  date of original retail purchase)  

•  Online auction confirmations shall not be accepted for 

warranty verification  RAND MCNALLY will not replace 

any items or accessories missing from packages purchased 

by way of online auctions  

•  Warranty liability only applies to material or factory 

faults  

•  Before shipping your product for repairs, you must have 

an authorized Returned Material Authorization (‘RMA’) 

number from the RAND MCNALLY support center  The 

RAND MCNALLY support center can be reached by calling 

the technical support phone number stated in the prod-

uct’s User Guide 

•  Replacement products may be either new or refurbished 

equivalent in performance to new  RAND MCNALLY 

replacement or repaired products may contain remanu-

factured parts equivalent to new in performance or that 

may have been subject to incidental use 

•  Limited warranty repair or replacement shall not extend 

the original limited warranty period of the defective 

product  This limited warranty does not cover any sup-

plies or accessories