Randell 2010FMJB Owner's Manual - Randell Manufacturing, Inc.

Randell Manufacturing, Inc.

Warranty Policies

Parts Warranty

Randell warrants all component parts of manufactured new equipment to be free of defects

in material or workmanship, and that the equipment meets or exceeds reasonable industry

standards of performance for a period of one year from the date of shipment from any

Randell factory, assembly plant or warehouse facility.

Note:  Warranties are effective from date of shipment, with a  thirty day window to

allow for shipment, installation and set up. In the event equipment was shipped to a

site other than the final installation site, Randell will warranty for a period of three

months following installation, with proof of starting date, up to a maximum of eigh-

teen months from date of purchase.

Component parts warranty does not cover glass breakage or gasket replacement. Randell

covers all shipping cost related to component part warranty sent at regular ground rates

(UPS, USPS). Freight or postage incurred for any express or specialty methods of

shipping are the responsibility of the customer.

Labor Coverage

In the unlikely event a Randell manufactured unit fails due to defects in materials or work-

manship within the first ninety days, Randell agrees to pay reasonable labor incurred.

During the first ninety days work authorizations are not required for in warranty repairs.

However, repair times are limited to certain flex rate schedules and hours will be deducted

from service invoices if they exceed allowed times without prior approval and a work autho-

rization number. Warranties are effective from date of shipment, with a 30 day window to

allow for shipment, installation and setup.

Where equipment is shipped to any site other than final installation Randell will honor the

labor warranty for a period of ninety days following installation with proof of starting date,

up to a maximum of nine months from date of purchase. Travel time is limited to one hour

each direction or two hours per invoice. Any travel time exceeding two hours will be the

responsibility of the customer.

Note: Temperature adjustments are not covered under warranty, due to the wide range

of ambient conditions.