Rapido Trains canadian User Manual - page 6
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to hear when picking up a model train. This is especially true for sets that have been
shipped outside of Canada, as it has passed through more hands and been used in
more games of Package Ping Pong by shipping departments around the world. If the
corners of the shipping box are squished, chances are something inside has come loose.
If any underbody parts have come loose, they are easily reattached with CA. If any
diaphragms pop off, just press them back into place. Take note of the diaphragm side
support rods – if any have broken off we may need to send you replacements. They
are a fiddle.
Should you be missing any parts we will be happy to provide you with whatever re-
placement parts you and your Canadian will need. Please give us a call or send us an
email. At Rapido, we aim for 100% customer satisfaction.
A SPECIAL NOTE TO OVERSEAS CUSTOMERS
Our experience suggests that our customers overseas may have a higher incidence of
bits that come loose in transit. For example, the average UK passenger car model con-
tains maybe a dozen underbody components, compared to more than 100 under each
of our cars. With more bits on the car, there are more bits that can come loose. The
complete Canadian has approximately 4000 parts. It is pretty much guaranteed that
some will come loose in transit.
With so many fiddly bits on each car, there are many pieces that can come loose during
the long journey to get to you. Consider this: if you are in the UK then your Canadian
has been shipped from Dongguan, China to Hong Kong; Hong Kong to Prince Rupert;
Prince Rupert to Brampton; Brampton to Mississauga; Mississauga to Concord; Concord
to Mississauga; Mississauga to Brampton; Brampton to Halifax; Halifax to Liverpool;
Liverpool to Crewe; and then from Crewe to your house. It has been unpacked or re-
packed at least seven times in that process.
If you are uncomfortable gluing any loose bits back on, we suggest that you ask a skilled
modeller friend to give you a hand. If you send anything to Canada for us to reattach
bits, other bits will no doubt come off when we ship it back to you.
All that being said, if you have any operating problems with your Canadian that are
due to factory defects, we do have some experts overseas who may be able to repair or
replace your train for you. See the warranty information below.
CHECKING AND ADJUSTING YOUR CANADIAN
Just like any piece of complex machinery, The Canadian needs to go through a quick
check and tune up before you put it on your layout.