English user manual read carefully before using the machine. Register your product and get support at www.Saeco.Com/welcome type hd8964 en 02 02.
Important safeguards when using electrical appliances, basic safety precautions should always be followed, including the following: 1. Read all instructions. 2. Do not touch hot surfaces. Use handles or knobs. 3. To protect against fire, electric shock and injury to persons do not immerse cord, plug...
Caution this appliance is for household use only. Any servicing, other than cleaning and user maintenance, should be performed by an authorized service center. Do not immerse machine in water. To reduce the risk of fire or electric shock, do not disassemble the machine. There are no parts inside the...
2 english congratulations on your purchase of a saeco granbaristo fully automatic coff ee machine! To fully benefi t from the support that saeco off ers, please register your product at www.Saeco.Com/welcome. This user manual applies to the hd8964 model. The machine is suitable for preparing espress...
3 english emptying the milk carafe ..................................................................................................................38 brewing milk-based beverages .................................................................39 quick carafe auto clean cycle ........................
4 english important safety instructions this machine is equipped with safety devices. Nevertheless, read and follow the safety instructions carefully and only use the machine properly as described in these instructions to avoid accidental injury or damage due to improper use of the machine. Keep thi...
5 english 5 • do not touch hot surfaces. Use handles and knobs. • after switching off the machine by pressing the power button on the back of the machine, remove the mains plug from the wall socket: - if a malfunction occurs; - if the machine will not be used for a long time; - before cleaning the m...
6 english aware of the associated dangers or if they are supervised by an adult. • children should be supervised to ensure that they do not play with the machine. • never insert fi ngers or other objects into the coff ee grinder. Cautions • the machine is for household use only. It is not intended f...
7 english 7 residue water in the heating system may freeze and cause damage. • do not leave water in the water tank if the machine is not used over a long period of time. The water can get contaminated. Use fresh water every time you use the machine. Electromagnetic fields this appliance complies wi...
8 installation product overview 22 44 23 24 25 26 43 42 41 36 37 40 38 39 35 34 33 32 31 30 29 28 27 45 46 4 2 3 18 6 7 8 15 16 14 5 10 11 9 19 17 12 21 20 13 1.
9 english 9 general description 1. Coff ee bean hopper lid and coff ee bean hopper 2. Cup-warming surface 3. Water tank + lid 4. “intenza+” water fi lter (optional) 5. Pre-ground coff ee compartment 6. Service door button 7. Control panel 8. Removable coff ee dispensing spout 9. Service door 10. Bre...
10 english preparing for use machine packaging the original packaging has been designed and constructed to protect the machine during transport. We recommend keeping the packaging material for possible future transport. Machine installation 1 remove the drip tray with grill and the carafe from the p...
11 english 11 5 lift the left outer lid. 7 rinse the water tank with fresh water. 8 fill the water tank with fresh drinking water up to the max level and put it back into the machine. Make sure it is fully inserted. Caution: never fi ll the water tank with warm, hot, sparkling water or any other liq...
12 english demo mode on 11 insert the plug into the socket located on the back of the machine. 12 insert the plug on the other end of the power cord into a wall socket with suitable power voltage. 13 switch the power button on the back of the machine to “i” to turn on the machine. Demo mode function...
13 english 13 lingua italiano english deutsch franÇais lingua italiano english deutsch franÇais using the machine for the first time when using the machine for the fi rst time, the following activities need to happen: 1) you have to select the language. 2) the machine will perform an automatic rinse...
14 english automatic rinse/cleaning cycle when warm-up has been completed, the machine automatically performs a rinse/self-cleaning cycle of the internal circuits with fresh water. This takes less than a minute. 1 place a container under the coff ee dispensing spout to catch the small amount of wate...
15 english 15 manual rinse cycle you need to perform a rinse cycle when using the machine for the fi rst time. During this process, the coff ee brewing cycle is activated and fresh water fl ows through the dispensing spout. This takes a few minutes. 1 place a container under the coff ee dispensing s...
16 english insert preground coffee and press ok 6 when choosing the product, the machine asks you to confi rm that ground coff ee has been inserted. Press the “ ” button. The machine will start dispensing water from the coff ee dispensing spout. When dispensing has been completed, empty the containe...
17 english 17 15 at the end, fi ll the water tank again up to the max level. Now the ma- chine is ready to brew coff ee. This icon will be displayed. Note: when you have not used the machine for 2 or more weeks, the machine will automatically perform an automatic rinse/self-cleaning cycle after you ...
18 english measuring and programming water hardness water hardness measuring is very important in order to defi ne the machine descaling frequency and to install the “intenza+” water fi lter (for more details on the water fi lter, see next chapter). To measure the water hardness follow the steps bel...
19 english 19 5 press the “ ” button to select “settings”. 6 press “ ” to confi rm. 7 press “ ” to confi rm the “water” selection. Menu edit profiles maintenance settings statistics menu edit profiles maintenance settings statistics settings water language stand-by time button sound water hardness e...
20 english “intenza+” water filter installation we recommend that you install the “intenza+” water fi lter as this prevents limescale build-up in your machine and preserves a more intense aroma of your coff ee. Water is a crucial part of every coff ee, so it is very important to always have it profe...
21 english 21 5 press “ ” to confi rm. 6 press “ ” to confi rm the “water” selection. Menu edit profiles maintenance settings statistics settings water language stand-by time button sound water hardness enable filter activate filter 7 press the “ ” button to select “activate filter”. 8 press “ ” to ...
22 english activate filter insert filter. Fill water tank activate filter insert water spout 11 put the “intenza+” water fi lter into the empty water tank. Press it down until it cannot move any further. 12 fill the water tank with fresh water up to the max level and put it back into the machine. 13...
23 english 23 activate filter 18 the machine starts dispensing water. This screen will be displayed. Activate filter place a container under the water spout 17 press “ ” to confi rm. Profile saeco 20 when the machine stops dispensing, remove and empty the container. Now the machine is ready for brew...
24 english water hardness enable filter activate filter note: if the fi lter is already installed and you want to remove, but not replace it, select the “enable filter” option and set it on off. If there is no “intenza+” water fi lter installed, insert the small white fi lter previously removed into...
25 english 25 adjustments the machine allows for certain adjustments so that you can brew the best tasting coff ee possible. Coff ee profi le the machine allows to accommodate the individual preferences and set- tings of up to 6 diff erent profi les. The machine has 3 preset profi les, modelled on t...
26 english edit profiles profile saeco enable new profile enable new profile profile 1 profile 2 profile 3 profile 4 profile 1 espresso espresso lungo coffee american coffee 4 press “ ” to confi rm. 5 press the “ ” button or the “ ” button to select the desired profi le, which will be represented by...
27 english 27 edit profiles profile saeco enable new profile profile saeco 3 press the “ ” button to select “disable profile”. 4 press the " " button to select the profi le to disable. Press the " " button to confi rm. The profi le is now disabled. Note: in this display all the profi les enabled ear...
28 english saeco adapting system coff ee is a natural product and its characteristics may change according to its origin, blend and roast. The machine is equipped with a self-adjusting system that allows the use of all types of coff ee beans available on the market except for caramelized and fl avou...
29 english 29 3 the reference marks in the coff ee bean hopper compartment indicate the grind setting. There are 5 diff erent grind settings to choose from, from position 1 for coarse grind - lighter taste to position 2 for fi ne grind - stronger taste. When you adjust the ceramic coff ee grinder to...
30 english adjusting the dispensing spout the height of the coff ee dispensing spout can be adjusted to better fi t the dimensions of the cups that you wish to use. Move the coff ee dispensing spout up or down with your fi ngers to adjust its height as shown in the fi gure. The recommended positions...
31 english 31 for the use of glasses for the latte macchiato. Note: this is possible by moving the dispensing spout towards the machine. Two cups can be placed under the coff ee dispensing spout to brew two coff ees at the same time..
32 english adjusting the coff ee quantity the machine allows you to adjust the amount of brewed coff ee or milk ac- cording to your taste and the size of your cups. Each time the espresso “ ”, the café crème “ ”, the coff ee “ ” and the american coff ee “ ” buttons are pressed, the machine brews a p...
33 english 33 espresso brewing coffee before brewing coff ee, make sure that there are no warnings shown on the display, and that the water tank and coff ee bean hopper are fi lled. Coff ee brewing using coff ee beans 1 place 1 or 2 cups under the coff ee dispensing spout. 2 press the “ ” button for...
34 english coff ee brewing using pre-ground coff ee this function allows you to use pre-ground and decaff einated coff ee. With the pre-ground coff ee function you can only brew one coff ee at a time. 1 place a cup under the coff ee dispensing spout. 2 press the " " button to access the aroma select...
35 english 35 8 press the “ ” button. After the prebrewing cycle, coff ee begins to pour out of the coff ee dispensing spout. After brewing, the machine returns to the main menu. Repeat the steps described above to brew more coff ees using pre-ground coff ee. Note: if no pre-ground coff ee is poured...
36 english milk carafe this chapter explains how to use the milk carafe to prepare milk-based beverages. Note: before using the milk carafe, clean it thoroughly as described in the “clean- ing and maintenance” chapter. We recommend fi lling it with cold milk (approx. 5°c). Warning: fill the carafe w...
37 english 37 inserting the milk carafe 1 if installed, remove the water dispensing spout as shown in the fi gure: - press the two buttons on the side to unlock it and lift it slightly; - pull the hot water dispensing spout to remove it. 2 slightly tilt the milk carafe. Insert it all the way into th...
38 english emptying the milk carafe 2 lift the top of the carafe. Empty the milk carafe and clean it properly. Note: after each use, clean the milk carafe as described in the “cleaning and maintenance” chapter. 1 1 a b 1 press one of the release buttons to remove the top of the carafe as shown in th...
39 english 39 brewing milk-based beverages warning: danger of burning! Dispensing may be preceded by jets of milk and steam. Wait until the end of the cycle before removing the milk carafe. The buttons to automatically prepare an espresso macchiato “ ”, a cap- puccino “ ”, a latte macchiato “ ” and ...
40 english click! 4 when the carafe dispenser is correctly positioned you will hear a click! Note: if the carafe dispenser has not been pulled all the way out, steam may escape and milk may not be properly frothed. 5 place a cup under the carafe dispenser. 6 press the cappuccino “ ” button to start ...
41 english 41 9 the following screen is displayed during the preheating time required by the machine. Cappuccino cappuccino 10 the machine starts dispensing milk. To stop the dispensing process, press the same selected beverage button that you pressed previously. Dispensing will stop in a few second...
42 english carafe auto clean start carafe auto clean? 20 carafe auto clean place container under the carafe dispensing spout carafe auto clean carafe auto clean open milk carafe spout. Machine will dispense hot water quick carafe auto clean cycle after one or more milk-based products have been prepa...
43 english 43 3 press and hold the cappuccino “ ” button until the following display is shown, then release the button. The machine reminds you to insert the carafe and remove the carafe dispenser. The machine is now in programming mode. Adjusting the milk-based product length every time the espress...
44 english cappuccino memo cappuccino 5 this icon is displayed during the preheating time required by the machine. 6 when this icon is shown, the machine starts dispensing frothed milk into the cup. Once the desired amount of frothed milk is reached, press the same selected beverage button that you ...
45 english 45 profile saeco special beverages hot water ristretto espresso mild espresso intense special beverages the machine is designed to brew more products than those described so far. For this, follow the steps below: 1 press the “ ” button to access the “special beverages” menu. Note: if you ...
46 english 2 push the water dispensing spout towards the bottom while rotating it at the same time, until it is locked into the machine as shown in the fi gure. 3 place a container under the hot water dispensing spout. 4 press the “ ” button to access the “special beverages” menu. 5 press the “ ” bu...
47 english 47 special beverages hot water ristretto espresso mild espresso intense memo hot water insert water spout memo adjusting hot water dispensing warning: danger of burning! Dispensing may be preceded by small jets of hot water and steam. Wait until the end of the cycle before removing the wa...
48 english special beverages menu for brewing other beverages the menu allows you to brew other beverages, according to your personal taste. The procedure for brewing a strong coff ee is shown as an example. Note: follow the same steps to brew the other menu beverages. Only when you are brewing a “f...
49 english 49 memo special beverages hot water ristretto espresso mild espresso intense adjusting the other beverages quantity for the “special bever- ages” menu this procedure allows you to adjust the quantity of the other beverages displayed on the menu, according to personal taste. The procedure ...
50 english beverage programming the machine allows you to customise every beverage according to your personal taste and to save the preferences in your personal profi le. 1 press the “ ” button to access the machine main menu. 2 press “ ” to confi rm. Profile saeco menu edit profiles maintenance set...
51 english 51 the parameters to adjust are displayed. To select them, press the “ ” or “ ” scrolling button. To access, press the “ ” button. To return to the previous screen, press the " " button. To return to the initial screen, press the " " button. Aroma this setting adjusts the amount of coff e...
52 english taste this setting enables the prebrewing function. During prebrewing, the cof- fee is slightly dampened to bring out the aroma in full. Delicate: prebrewing function is not performed. Balanced: prebrewing function is enabled. Full body: prebrewing function lasts longer to enhance the cof...
53 english 53 water amount by adjusting the bar on the display with the “ ” or “ ” scrolling button, you can choose the quantity of water to be dispensed. Press " " to confi rm the adjustment. Water amount 50ml 450ml profile 1 espresso intense energy coffee flat white restore to default cappuccino t...
54 english menu edit profiles maintenance settings statistics settings water language stand-by time button sound settings water language stand-by time button sound 3 press “ ” to confi rm. The parameters to adjust are displayed here. To select them, press the “ ” or “ ” scrolling button. To access, ...
55 english 55 water hardness enable filter activate filter water hardness enable filter activate filter water hardness enable filter activate filter under hardness you can set the water hardness level. For water hardness measuring, refer to the “measuring and programming water hardness” chapter. Und...
56 english settings language stand-by time button sound restore to default button sound this setting allows the machine to produce a sound each time a button is pressed. Off: tone deactivated on: tone activated settings language stand-by time button sound restore to default profile saeco menu edit p...
57 english 57 profile saeco menu edit profiles maintenance settings statistics maintenance descaling brew group cleaning carafe cleaning maintenance descaling brew group cleaning carafe cleaning maintenance descaling brew group cleaning carafe cleaning maintenance in this menu you can manage all the...
58 english maintenance descaling brew group cleaning carafe cleaning carafe cleaning the carafe cleaning menu allows you to manage the carafe cleaning. In on/off auto clean you fi nd the options to manage the “quick rinse cycle” displayed after dispensing a milk-based beverage. Off: cycle deactivate...
59 english 59 cleaning and maintenance daily cleaning of the machine caution: timely cleaning and maintenance of your machine is very important as it prolongs the life of your machine. The machine is continuously exposed to humidity, coff ee and limescale! The activities you need to perform and thei...
60 english 3 empty the coff ee grounds drawer and wash it with fresh water. 4 empty the drip tray (internal) and the lid and wash them with fresh water. 5 correctly reinstall all the components. 6 insert the drip tray and the coff ee grounds drawer and close the ser- vice door. 7 press the lever on ...
61 english 61 daily cleaning of the water tank 1 remove the small white fi lter or the intenza+ water fi lter (if installed) from the water tank and wash both with fresh water. 2 put the small white fi lter or the intenza+ water fi lter (if installed) back in its housing by gently pressing and turni...
62 english 3 lift the carafe dispenser to remove it from the top of the carafe. 4 remove the suction tube with the fi tting (a) from the milk frother. 5 wash the suction tube with the fi tting thoroughly with fresh water. 6 after installing the suction tube with the fi tting, insert the carafe dis- ...
63 english 63 note: if you cannot install the dispenser on the top of the carafe, the pin is in the wrong position (b). Before installing the dispenser, manually push the pin to the (a) position. A b 7 insert the lid. 8 place the top of the carafe back in position..
64 english 1 press one of the release buttons to remove the top of the carafe as shown in the fi gures (a or b). 2 remove the lid. 3 lift the carafe dispenser to remove it from the top of the carafe. The carafe dispenser is made up of six parts that must be disassembled. Each part is indicated by a ...
65 english 65 b 8 remove the fi tting (f) from the milk frothing device by pulling it out- wards. 5 remove the fi tting (b) from the suction tube. C d 6 detach the lid (c) from the milk carafe dispenser by slightly pressing on the sides while pushing downwards. 7 remove the milk frothing device (d) ...
66 english b c d f e 10 insert the fi tting (f) into the milk frothing device by pressing it up to its limit. 11 insert the milk frothing device (d) into the support (e). 12 attach the top (c) to the carafe dispenser. 13 insert the fi tting (b) into the suction tube. A 14 insert the suction tube wit...
67 english 67 a b note: if you cannot install the dispenser on the top of the carafe, the pin is in the wrong position (b). Before installing the dispenser, manually push the pin to the (a) position. 15 insert the dispenser on the top of the carafe. 16 insert the lid. 17 attach the top of the milk c...
68 english weekly cleaning of the brew group the brew group should be cleaned every time the coff ee bean hopper is fi lled or at least once a week. 1 turn off the machine by pressing the “ ” button and remove the plug from the socket. 2 open the pre-ground coff ee compartment lid. 5 remove the drip...
69 english 69 6 open the brew group unlocking lever. 7 seize the brew group handle and pull it outwards. 8 while pulling the lever, remove the brew group. 9 thoroughly wash the brew group with lukewarm water and carefully clean the brew group fi lter. Caution: do not use detergent or soap to clean t...
70 english 12 thoroughly clean the upper screen using a non-abrasive cloth to remove any coff ee grounds. Warning: danger of burning! The upper screen is a hot component. Make sure that the machine has cooled down, before cleaning. Perform the op- eration when the machine has been turned off for at ...
71 english 71 17 close the brew group locking lever to lock it into position. 18 insert the drip tray (internal) and coff ee grounds drawer. 19 close the service door. 16 insert the brew group back into its seat by sliding it along the guides until it locks into place..
72 english weekly cleaning of the coff ee bean hopper and coff ee tray (if any) 1 remove the coff ee bean hopper lid. Empty the coff ee bean hopper from any beans. 2 remove the tray. 3 wash the tray with water. After washing it, dry it thoroughly before use. 4 clean the coff ee bean hopper and inser...
73 english 73 monthly cleaning of the milk carafe for the monthly cleaning cycle we recommend using the “saeco milk circuit cleaner” to keep the entire circuit clean of milk residues. The “saeco milk circuit cleaner” can be purchased separately. Please refer to the main- tenance products page for fu...
74 english 8 press “ ” to confi rm or “ ” to return to the previous menu. Carafe cleaning start carafe full clean? (~ 5 minutes) 9 fill the water tank with fresh water up to the max level. Press the " " button to confi rm. Carafe cleaning refill water tank 10 pour one milk cleaner bag into the milk ...
75 english 75 carafe cleaning place container under the carafe dispensing spout 13 place a large container (1.5 l) under the dispensing spout. Press the " " button to confi rm. The machine starts dispensing the solution through the milk dispensing spout. Carafe cleaning 14 the following display show...
76 english carafe rinsing place milk carafe and open spout 18 empty the container and place it back under the coff ee dispensing spout. Press the " " button to confi rm. 20 the machine will start dispensing water from the milk dispensing spout. The following display is shown. 21 at the end of the cy...
77 english 77 monthly lubrication of the brew group lubricate the brew group after approximately 500 cups of coff ee or once a month. You can purchase the saeco grease to lubricate the brew group separately. For further details, please refer to the maintenance products page in this user manual. Caut...
78 english 3 lubricate the internal guides positioned on both sides of the brew group. 4 insert the brew group into its seat until it locks into place (see the “weekly cleaning of the brew group” chapter). 5 insert the drip tray (internal) and the coff ee grounds drawer and close the service door. M...
79 english 79 4 press the " " button to select “brew group cleaning’”. 5 press “ ” to confi rm. 6 press “ ” to confi rm or “ ” to return to the previous menu. 7 fill the water tank with fresh water up to the max level. Press the “ ” button. 8 put a “coff ee oil remover” tablet in the pre-ground coff...
80 english 9 place a container (1.5 l) under the coff ee dispensing spout. Press the “ ” button to start the cleaning cycle. Warning: never drink the solution dispensed during this step. Brew group cleaning place a container under the dispensing spout 10 this icon is displayed. The display shows the...
81 english 81 descaling when the " " icon is displayed, you need to descale the machine. The descaling cycle takes approx. 30 minutes. Caution: not doing this will ultimately make your machine stop working prop- erly. In this case, repair is not covered by warranty. Warning: use the saeco descaling ...
82 english maintenance descaling brew group cleaning carafe cleaning 4 press “ ” to confi rm the “descaling” selection. Note: if the " "button is pressed by mistake, press the " " button to quit. Descaling start descaling? (~ 30 minutes) descaling pour descaling solution and water into the tank up t...
83 english 83 9 fill half the carafe with water and insert it into the machine. Slide the carafe dispenser to the right up to the “ ” icon. Press the “ ” button. Descaling fill half carafe with water. Insert in brewing position 10 place a large container (1.5 l) under both the milk carafe dispenser ...
84 english rinsing fill half carafe with water. Insert in brewing position rinsing place a container under the dispensing spout 14 empty the milk carafe and fi ll half of it with fresh water. Insert it back into the machine with the dispensing spout open. Press the “ ” but- ton. 15 empty the contain...
85 english 85 note: the rinse cycle is performed in order to have the circuit cleaned with a pre- set amount of water to ensure proper machine performance. If the water tank is not fi lled up to the max level, the machine might require more than one cycle. 17 when the amount of water needed for the ...
86 english accidental interruption of the descaling cycle once the descaling process has started, it must be completed; do not turn off the machine mid-cycle. If the descaling process is accidentally interrupted (power failure or ac- cidental disconnection of the power cord), follow the steps below....
87 english 87 display messages displayed message meaning of the message beans container empty add coffee beans fill the coff ee bean hopper. Insert brew group the brew group must be inserted into the machine. Insert coffee grounds drawer insert the coff ee grounds drawer and the internal drip tray. ...
88 english displayed message meaning of the message hot water insert water spout insert the water dispensing spout to start dispensing. Press "esc" to exit. Place milk carafe and open spout before dispensing, insert the milk carafe with the dispensing spout open. Descale you need to descale the mach...
89 english 89 troubleshooting this chapter summarizes the most common problems you could encoun- ter with your machine. If you are unable to solve the problem with the information below, visit www.Saeco.Com/support for a list of frequently asked questions or con- tact the philips saeco hotline in yo...
90 english machine actions causes solutions milk does not froth. The milk dispensing spout has not been pulled out. Check that the milk dispensing spout has been pulled out correctly up to the “ ” icon. The carafe has not been correctly reassembled or with all its compo- nents. Make sure the tube is...
91 english 91 machine actions causes solutions coff ee is not brewed, is brewed slowly or only a few drops are brewed (see note). The ground coff ee is too fi ne. Change coff ee blend or adjust grinding as explained in the “adjusting the ceramic coff ee grinder” chapter. Circuits clogged. Perform a ...
92 english energy saving stand-by the saeco fully automatic espresso coff ee machine is designed for energy saving, as proven by the class a energy label. After a certain time of inactivity that can be set by the user (see the “machine programming” chapter), the machine turns off automatically. If a...
93 english 93 technical specifications the manufacturer reserves the right to make changes to the technical specifi cations of the product. Nominal voltage - power rating - power supply see data plate on the appliance housing material thermoplastic material/metal size (w x h x d) 210 x 360 x 460 mm ...
94 english ordering maintenance products for cleaning and descaling, use saeco maintenance products only. You can purchase these products at the philips online shop (if available in your country) at www.Shop.Philips.Com/service, from your local dealer or at authorised service centres. If you have an...
95 english 95 - maintenance kit ca 6706 - milk circuit cleaner ca6705 - coff ee oil remover ca6704.
96 english name display icon approx. Coff ee length approx. Milk length espresso ita: 40 ml dac:50 ml range 30-70 ml espresso lungo default: 70 ml range: 40-110 ml coff ee default: 110ml range: 70-140 ml american coff ee default: 170 ml range 110-320 ml espresso macchiato ita: 40 ml dac:50 ml range ...
97 english 97 name display icon approx. Coff ee length approx. Milk length ristretto default: 30 ml range: 20-40ml espresso intense default: 70 ml range: 40-110 ml espresso mild ita: 40 ml dac:50 ml range 30-70 ml energy coff ee default: 170 ml range 110-320 ml flat white (café au lait) ita: 70 ml d...
Www.Philips.Com/saeco the manufacturer reserves the right to make changes without prior notice. Rev.01 del 15-04-15 02 en 02.