Sageplan SageTracker User Manual - page 3
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Troubleshooting
The device is reporting, but there is no address or the
reported address is not correct.
The most likely cause is a weak GPS satellite signal. This
problem can most often be remedied by moving the device to
an alternate location within the vehicle. As a quick check to
make sure that the device is functioning properly, place it in a
location with excellent visibility to the open sky to verify that it
does report addresses under these conditions. If the unit is not
generating consistent GPS location reports in the location you
have need to use, consider purchasing the optional external
antenna to improve the GPS signal strength.
There are three possible causes for reports with an incorrect
address:
1.
No GPS Location reported during last GPS fix cycle: If
SageTracker was not able to generate a new location report
due to a weak or non-existent GPS signal, then the tracking
software will place the vehicle at the last known location on
the map and generate a report in the data table without an
updated address.
2.
Weak GPS Signal: If the column labeled “GPS” in the data
table below the tracking map reports the latest address as
“Estimated”, this means that there were insufficient GPS
satellites available to the unit to generate a location report
with high accuracy. While estimate reports are often useful,
they can on occasion be completely erroneous.
3.
Map Inaccuracies: We have had a few reports of the street
address not being accurate, although in this case the
physical location on the map generally agrees with the
physical location of the unit.
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Do’s and Don’ts with your SageTracker
Do
Check your battery usage on your web page and replace them
with high quality standard AA alkaline batteries when they fall
below 20%.
Place your SageTracker where it will have a clear line of sight to
the sky and receive a fix from the GPS satellites. Concealed
devices may give you fewer location fixes than devices left in
the open and will take longer to get a fix. Sometimes a slight
adjustment in location can make a big difference in the
reporting quality.
Locations that tend to provide good reporting:
•
In the glove compartment
•
Under the passenger seat
•
Under the package shelf in the rear window
•
Inside a fiberglass bumper (not metal bumper)
•
On the dashboard (remove on hot, sunny days)
•
In the rear window (remove on hot, sunny days)
Locations that may reduce reporting quality:
•
In the trunk (Hatchbacks/SUV’s may be OK)
•
Completely underneath the vehicle
•
Inside the engine compartment (extreme heat)
•
In the wheel well (water spray)
•
Inside buildings or garages
•
In direct sunlight for extended periods (extreme heat)
Don’t
Don’t use your SageTracker in prohibited areas that restrict
wireless or two-way radio usage. Using your SageTracker in
prohibited areas may be illegal and/or dangerous. These areas
can include hospitals, blasting sites, and in or near aircraft.
Don’t keep the device in direct contact with your body.
SageTracker is not designed to be worn. Maintain a space of at