Saitek X36 Manual - page 4
Contacting Saitek
If you do not have access to the Internet, or if the Website cannot answer your question, you will
need to contact your local Saitek Technical Team.
However, before contacting Technical Support, here are a few tips to help us to help you:
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Make sure you have followed all the steps shown in this manual
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Check that the controller is cor rectly connected to your computer
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Confirm that your PC is functioning normally
At Saitek, we aim to offer a comprehensive and thorough technical support to all of our users.
So, before you call, follow the guidelines below to ensure that you have all of the information nec-
essary for us to help you.
1.
Know the problem - make sure that you are clear about the problem you are having and can
describe events that made it happen
2.
Check the trouble-shooting guide – double-check that your problem is not covered in the
Trouble-shooting section of this manual.
3.
Know your hardware - if it is possible, make sure you have the following information to hand:
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The make and model of the computer you are using
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The motherboard you are using
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The version of the game you are playing
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The make and model of your sound card
4.
Be ready - if possible, please try and ring whilst sitting at the computer with all the relevant
information and hardware to hand. If you are having a problem with a particular game, make
sure that you have that game loaded.
5.
Be patient - we try our best to deal with queries as fast as we can. At times it may be
necessary to refer queries on to our specialist staff. Please be patient!
To contact your local Saitek Technical Support Centre, look up the relevant address on the
separate Saitek Support sheet that comes packaged with this product.
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