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Smart Technologies SMART Sync 2010 User Manual

Summary of SMART Sync 2010

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    P l e a s e t h i n k b e f o r e y o u p r i n t smart sync™ 2010 user’s guide windows® operating systems.

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    Trademark notice smart sync, smart board, smart notebook, smart classroom suite, smarttech and the smart logo are trademarks or registered trademarks of smart technologies ulc in the u.S. And/or other countries. Microsoft, windows, windows vista , windows media, directx, internet explorer, excel and...

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    Contents getting started 1 starting smart sync 2 connecting to students 3 transferring students to your class 5 working with teacher ids and classes 5 navigating the user interface 6 customizing the user interface 10 working with thumbnails 11 working with groups 13 exiting smart sync 15 observing a...

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    I i clearing the question history 51 chatting 53 chatting with students 53 saving the chat history 55 clearing the chat history 55 enabling and disabling student chat 56 sending and receiving files 59 sending files to students 59 receiving files from a student 61 clearing files from the file list 61...

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    Getting started starting smart sync 2 connecting to students 3 transferring students to your class 5 working with teacher ids and classes 5 navigating the user interface 6 views 7 main toolbar and menus 8 group tabs 8 students list 9 customizing the user interface 10 showing or hiding toolbars 10 se...

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    2 messages to students and receive replies, send files to your students, organize student collaboration and more. If you’re using smart sync with a smart board™ interactive whiteboard, you can write notes using a pen tray pen and your students will see your notes on their desktops. If you’re working...

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    3 4. Click yes. Smart sync displays the thumbnails view and the all computers tab. 5. Connect to students (see connecting to students below), and then save the class (see working with teacher ids and classes on page 5). To select an existing teacher id 1. Double-click the smart sync teacher 2010 ico...

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    4 you or your system administrator then selects a connection option depending on the chosen mode: connection option description visible mode hidden mode allows the student to select from a list of available teachers students must manually connect to the correct teacher id. T i p if teacher discovery...

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    5 transferring students to your class if you connect to students through smart sync class list server, you can transfer students connected to other teachers’ classes to your class. N o t e this feature is only available if you use smart sync class list server and if one or more other teachers curren...

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    6 2. Select the teacher id you want from the list. Or clear the current teacher id and enter another one. 3. Select the class you want. 4. Click ok. The smart sync title bar changes to reflect the teacher id and class. Students connected to the previous teacher id receive a message asking them if th...

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    7 views each view contains a subset of the features in smart sync: view description thumbnails when you start smart sync, you see thumbnails (miniature images) of the connected students’ desktops. These thumbnails change in real time (though slightly delayed) with every instance of student input. Yo...

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    8 view description file transfer using the file transfer view, you can send files to your class, to a group or to selected students and receive files from them. The view is divided into sent files, which lists the files you’ve sent to students, and received files, which lists the files you’ve receiv...

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    9 students list the students list appears on the right side of the interface when you’re in the questions, chat, file transfer, applications or internet view. N o t e the thumbnails view and the collaboration view don’t include the students list. You can get the same information from the students’ t...

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    1 0 customizing the user interface you can customize smart sync’s user interface following the instructions in this section. Showing or hiding toolbars you can show or hide the toolbars to customize the smart sync interface. To show or hide the main toolbar select view > toolbars > main. To show or ...

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    1 1 to set the selection method to standard select options > selection types > standard selection. To set the selection method to sticky select options > selection types > sticky selection. Working with thumbnails you can rearrange, resize and change the information of the thumbnails in the thumbnai...

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    1 2 3. Select view > thumbnail arrangement > alphabetical ordering. The thumbnails are rearranged in alphabetical order starting at the upper left corner. N o t e if a new student joins the class or group, that student’s thumbnail appears in alphabetical order in the thumbnail arrangement. Resizing ...

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    1 3 to change thumbnail information 1. Click thumbnails . The thumbnails view appears. 2. Select view > thumbnail name/description. 3. Select logon id, student id or student name. Working with groups if you want to interact with some students but not the entire class, you can create groups. When you...

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    1 4 creating, editing and deleting groups to create a group 1. Select edit > add group. The new group dialog box appears. 2. Type a name for the group in the group name box. 3. Optionally, select the allow students to join this group on their own check box to allow students to join or leave this gro...

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    1 5 to delete a group 1. Select the group’s tab. 2. Select edit > remove group. A warning message appears. 3. Click yes. To interact with a group or all students click a group’s tab to interact with the group. Or click the all computers or all students tab to interact with all students. Exiting smar...

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    Observing and controlling students observing the class 17 observing a student’s desktop 20 controlling a student’s desktop 22 writing over a desktop 24 capturing an image of a student’s desktop 25 locking student desktops 26 disconnecting students 27 disconnecting students 27 controlling student dis...

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    1 9 2. Click all computers or all students to monitor all students. Or click a group’s tab to monitor only students in the group. The thumbnails view displays the thumbnails of the class or the selected group. The symbol in the top left corner of each thumbnail indicates the student’s status. When m...

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    2 0 the thumbnails view displays all thumbnails in a 4:3 ratio to make it easier for you to view and organize the thumbnails. If necessary, this view also adds borders to the image to ensure the thumbnail isn’t distorted by a change in ratio. Observing a student’s desktop you can view a student’s de...

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    2 1 to view a student’s desktop in window mode 1. Click thumbnails . The thumbnails view appears. 2. Double-click the student’s thumbnail. The student’s desktop appears in window mode. N o t e while viewing the student’s desktop in window mode, you can: o click control to take control of the student...

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    2 2 to view a student’s desktop in full screen mode 1. Click thumbnails . The thumbnails view appears. 2. Double-click the student’s thumbnail. The student’s desktop appears in window mode. 3. Click full screen . The student’s desktop appears in full screen mode with a toolbar. N o t e while viewing...

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    2 3 to control a student’s desktop in window mode 1. Click thumbnails . The thumbnails view appears. 2. Select the student’s thumbnail, and then click control . The student’s desktop appears in window mode. N o t e while controlling the student’s desktop in window mode, you can: o click observe to s...

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    2 4 3. Click full screen . The student’s desktop appears in full screen mode with a toolbar. N o t e while controlling the student’s desktop in full screen mode, you can: o select menu > observe to stop controlling the student’s desktop, but to continue viewing it (see page 20). O select menu > broa...

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    2 5 to write over a student’s desktop using an interactive whiteboard 1. Observe or take control of a student’s desktop (see observing a student’s desktop on page 20 or controlling a student’s desktop on page 22). 2. Pick up a pen tray pen and write on the interactive whiteboard. 3. Put the pen tray...

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    2 6 5. Select a new graphics file type in the save as type drop-down list if you don’t want to use the default graphics file type. N o t e the default graphics file type is jpeg. 6. Browse to the folder where you want to save the file if you don’t want to save it in the default folder. N o t e the d...

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    2 7 2. Click all computers or all students to lock all students’ desktops. Or click a group’s tab to lock only the desktops of students in the group. Or select a student’s thumbnail to lock only the desktop of that student. 3. Click lock . A lock symbol appears over the locked desktops in the thumbn...

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    2 8 4. Click yes. Smart sync disconnects the student’s computer from smart sync teacher and a no response message appears over the student’s thumbnail. N o t e s o if you connected to students using a class list, you can also disconnect a student, reconnect a student or remove the thumbnail. O to di...

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    2 9 shutting down, logging off and restarting students’ computers students may leave their computers in a variety of states at the end of the day. Some students may log off and shut down, and others may leave their applications running. You can remotely shut down, log off or restart the computers of...

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    Broadcasting and communicating broadcasting 32 broadcasting your desktop 32 broadcasting a student’s desktop 33 giving control to a student during a broadcast 34 writing over a broadcast 35 sending an announcement 36 conducting a poll 37 sharing media 37 sharing a media file 38 playing the media fil...

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    3 2 broadcasting you can broadcast your desktop to the entire class or to a group. You can also broadcast a student’s desktop or give control of the broadcast to a student. N o t e if you want to broadcast video or media files, disable the mirror driver in the advanced preferences (see setting the a...

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    3 3 4. Click yes. Your desktop appears on the selected students’ computers. The my desktop toolbar appears on your computer. N o t e s o your desktop is surrounded by a blue border for the duration of the broadcast. O if you’re broadcasting from a smart board interactive whiteboard, you can write us...

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    3 4 4. Click yes. The student’s desktop appears on your computer and the other students’ computers. N o t e o the student’s desktop is surrounded by a blue border for the duration of the broadcast. O while broadcasting the student’s desktop, you can: o click observe to stop the broadcast, but contin...

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    3 5 3. Select a student, type a message, and then click pass the chalk. Your message appears on the student’s screen. When the student clicks ok, he or she has control of your desktop. The desktop’s border changes from blue to red. N o t e if you give control to one of your students, you can still u...

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    3 6 to write over a broadcast using the my desktop toolbar 1. Broadcast your desktop or a student’s desktop (see broadcasting your desktop on page 32 or broadcasting a student’s desktop on page 33). 2. Click pen on the my desktop toolbar. 3. Click and drag your mouse across your desktop to write in ...

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    3 7 conducting a poll you can send a yes/no question to your class or a group for them to vote on. Smart sync tallies the responses and displays the result of the vote at the bottom of the window. To conduct a poll 1. Click all computers or all students to conduct a poll of all students. Or click a ...

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    3 8 i m p o r t a n t do not share media and send files at the same time. N o t e s l if you want to share media files, disable the mirror driver (see setting the advanced preferences on page 95). L if you want to share a windows media® (.Wmv) file with a student, the student’s computer must have wi...

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    3 9 5. Click play . The media file plays. N o t e while playing the media file, you can pause or stop as well as change the display mode (see below). 6. Select file > open to leave the media window open and play a different media file. Or select file > exit to close the media window. Playing the med...

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    4 0 when you click one of the above buttons or menu options, the action affects the display on both your computer and the students’ computers. Sharing a web page you can remotely start internet explorer® internet browser and open a specific web page on the desktops of your whole class, a group or se...

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    Organizing collaboration starting collaborative assignments 43 completing collaborative assignments 44 monitoring collaborative assignments 46 viewing completed assignments 47 using smart sync, you can separate your class into groups of two or three students, distribute an assignment for them to com...

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    4 4 5. For each additional document you want to include with the assignment as a resource file, click add, browse to and select the file, and then click open. N o t e if you want to remove a previously included resource file, select the file and click remove. 6. Select the allow students to chat che...

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    4 5 n o t e if students have smart notebook™ se collaborative learning software 1.6 or later on their computers, all collaborative files open in new tabs in smart notebook se and students' work is saved to their binders automatically. Each group includes one student responsible for submitting the gr...

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    4 6 6. If you aren’t responsible for submitting the group’s final response, you can see the group leader’s screen. Work with your group until your group leader has completed an answer on behalf of the group. When you’re happy with his or her answer, select the ready to hand in check box in the colla...

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    4 7 2. Click all computers or all students to monitor the class. Or click a group’s tab to monitor the group. The collaboration view displays the thumbnails of the class or the selected group. This view also lists the assignment document and resource files you distributed with the collaborative assi...

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    Answering questions viewing and answering questions 49 deleting a question without answering 50 saving the question history 51 clearing the question history 51 if smart sync student was installed in visible mode, students can send questions to you and you can respond to each question. Viewing and an...

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    5 0 4. Click send to send your response to the student who sent you the question. Or click send to all to send your response to the entire class. Your response appears in the history area of the questions view. Your response also appears on the teacher tab in the students’ smart sync student chat di...

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    5 1 saving the question history the students’ questions and your responses appear in the history area of the questions view. You can save the history as a text file. To save the question history 1. Click questions . The questions view appears. 2. Click save . The save as dialog box appears. 3. Brows...

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    Chatting chatting with students 53 saving the chat history 55 clearing the chat history 55 enabling and disabling student chat 56 smart sync allows you to chat with your whole class or a specific group. By restricting your comments to a group, you don’t distract students with messages that don’t app...

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    5 4 to chat with students 1. Click chat . The chat view appears. 2. Click all computers or all students to chat with all students. Or click a group’s tab to chat with only students in the group. 3. Type a message in the message box, and then click send. Your message appears in the history area of th...

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    5 5 saving the chat history during your chat, you can save the chat history as a text file. N o t e only teachers can save the chat history. T i p you can also copy the chat history by selecting text and pressing ctrl+c. To save the chat history 1. Click chat . The chat view appears. 2. Click the gr...

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    5 6 3. Click clear . A message appears asking for confirmation. 4. Click yes. Enabling and disabling student chat you can allows students in either the whole class or a group to chat with each other, even when you’re not contributing to the messages. T i p you can enable student chat for one group a...

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    Sending and receiving files sending files to students 59 receiving files from a student 61 clearing files from the file list 61 you can easily send files to your class using smart sync and, if smart sync student was installed on your students’ computers in visible mode, they can send files to you. T...

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    6 0 2. Click all computers or all students to send the file to all students. Or click a group’s tab to send the file to only students in the group. Or select students’ names in the students list to send the file to only those students. 3. Click send file . The send file dialog box appears. 4. Browse...

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    6 1 receiving files from a student you can use smart sync to receive files from students. To check for sent files from students 1. Click file transfer . The file transfer view appears. 2. Click all computers or all students to check for files sent by all students. Or click a group’s tab to check for...

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    6 2 2. Select the file you want to clear. C a u t i o n a confirmation message does not appear. Ensure you have selected the correct file before you perform the next step. 3. Click clear . To clear all files 1. Click file transfer . The file transfer view appears. 2. Click all computers or all stude...

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    Controlling access to applications creating and using application blocking rules 63 creating application blocking rules 64 sharing application blocking rules 66 activating and deactivating application blocking rules 67 starting and closing applications 68 starting an application on students’ compute...

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    6 4 smart sync comes with six application blocking rules: name description block internet explorer blocks the web browser block windows games blocks windows games, such as solitaire block windows media player blocks windows media player block all except internet browser blocks all applications excep...

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    6 5 5. Select an application you want to add to the rule in the list of applications, and then click add. T i p s o if you added an application to the rule by accident, you can remove it by selecting it and then clicking remove. O an application must be installed on your computer to appear in the li...

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    6 6 6. Select an application you want to add to the rule in the list of applications, and then click add. Or select an application you want to remove from the rule, and then click remove. T i p s o an application must be installed on your computer to appear in the list of applications. The exception...

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    6 7 to save your rules as a syncrules file 1. Click application . The application view appears. 2. Select actions > save rules. The save as dialog box appears. 3. Browse to the location where you want to save the file. 4. Type a name for the file in the file name box. 5. Click save. To load a syncru...

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    6 8 4. Click apply . C a u t i o n o if you activate a rule that blocks specific applications and allows all others, a message appears asking for confirmation. Click block applications. If one of the selected students is running a restricted application, the application closes automatically and any ...

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    6 9 starting an application on students’ computers you can remotely start an application on every student’s computer. For example, you can start an application on every student’s computer before class starts, so everyone sits down to the same program. T i p if smart classroom suite™ interactive lear...

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    7 0 closing an application on students’ computers you can remotely close an application on every student’s computer. C a u t i o n if you remotely close a student’s application, the application closes immediately and any unsaved work is lost. Advise students to save their work before completing the ...

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    Controlling access to the internet blocking internet access 73 creating and using internet blocking rules 74 creating internet blocking rules 74 sharing internet blocking rules 76 activating and deactivating internet blocking rules 76 you can control students’ access to the internet either by blocki...

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    7 4 creating and using internet blocking rules if you don’t want to block your students’ access to the entire internet, you can still block your students’ access to specific web pages using internet blocking rules. Each internet blocking rule consists of either: l a list of restricted web pages (whi...

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    7 5 5. Click add, type the address of a website you want to add to the rule in the website box (for example, www.Example.Com), and then click ok. T i p if you added a website to the rule by accident, you can remove it by selecting it and then clicking remove. 6. Repeat step 5 for each website you wa...

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    7 6 sharing internet blocking rules you can save internet blocking rules in syncrules files and share those files with other teachers. The other teachers can then load the syncrules file to use your rules in their copies of smart sync teacher. Similarly, you can load syncrules files from other teach...

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    7 7 3. Select the rule. 4. Click apply . The internet block symbol appears beside the selected students in the students list. To deactivate a rule 1. Click internet . The internet view appears. 2. Click all computers or all students to deactivate the rule for all students. Or click a group’s tab to ...

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    Working with other teachers and teacher aides controlling teacher aides 79 allowing teacher aides 79 responding to a teacher aide’s request to join 80 disconnecting teacher aides 80 joining a class as a teacher aide 80 as the teacher, you can use smart sync to monitor, communicate with and control y...

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    8 0 if you don’t want any teacher aides to join your class, clear options > allow teacher aides. If a teacher aide tries to join your class while your settings don’t allow teacher aides, the teacher aide receives a message advising them they can’t join your class. Responding to a teacher aide’s requ...

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    8 1 as a teacher aide, you can access the thumbnails view and monitor students. However, you can’t use the more advanced features of smart sync, such as taking control of a student’s desktop, locking out students, blocking applications, and so on. To join a class as a teacher aide, you must request ...

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    Configuring smart sync teacher setting the language 84 connecting to smart sync class list server 85 setting the lock-out message 87 setting the optimization preferences 88 setting the control preferences 89 setting the broadcast preferences 90 setting the digital ink’s appearance 91 setting the fil...

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    8 4 l advanced preferences (including thumbnail frame rate, multicast, unicast, screen capture and network adapter settings) l logging setting the language the smart language setup utility allows you to set the language for a select smart program or all smart programs installed on your computer. To ...

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    8 5 connecting to smart sync class list server if you or your system administrator has installed smart sync class list server as documented in the smart sync 2010 system administrator’s guide ( document 144150 ), you can connect smart sync teacher to it to do one of the following: l maintain informa...

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    8 6 6. Browse to and select the smart school file. N o t e your system administrator can provide you with the path to the smart school file. 7. Click open. The open dialog box closes, and the path to the smart school file appears in the school file location box. 8. Click ok. 9. Close and restart sma...

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    8 7 setting the lock-out message you can get your students’ attention by locking students’ desktops and presenting them with a simple message (see locking student desktops on page 26). The default message is “eyes to the front, please”, but you can change this message. To set the lock-out message 1....

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    8 8 setting the optimization preferences when you observe, control or broadcast a student’s desktop, smart sync displays the student’s desktop on your screen at a specific image quality and frame rate for optimal network performance. You can adjust the image quality and frame rate for your network: ...

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    8 9 to return the optimization preferences to their default settings 1. Select options > preferences. The preferences dialog box appears. 2. Click the optimization tab. 3. Click defaults. 4. Click ok. Setting the control preferences by default, you have sole control of the student’s desktop. However...

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    9 0 to not share control of a student’s desktop 1. Select options > preferences. The preferences dialog box appears. 2. Click the control tab. 3. Select teacher-only. 4. Click ok. To return the control preferences to their default settings 1. Select options > preferences. The preferences dialog box ...

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    9 1 5. Click ok. To set preferences for when you broadcast a student’s desktop 1. Select options > preferences. The preferences dialog box appears. 2. Click the broadcast tab. 3. Select teacher-only if you want exclusive control of the mouse or keyboard during the broadcast. Or select student-only i...

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    9 2 n o t e if you’re working on a smart board interactive whiteboard, you can write notes using a pen tray pen. You can change the appearance of the digital ink using the options in smart notebook. To set the digital ink’s appearance 1. Select options > preferences. The preferences dialog box appea...

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    9 3 3. If you want the files that you send to open automatically, select the automatically open files on student’s computers check box. Otherwise, clear this check box. 4. If you want to change the default file location of received files, select custom folder. Click browse, navigate to and select th...

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    9 4 3. Select the use password check box. The create password dialog box appears. 4. Type the password. 5. Type the password again to confirm it. 6. Click ok. To change a user authentication password on the teacher’s computer 1. Select options > preferences. The preferences dialog box appears. 2. Cl...

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    9 5 setting the advanced preferences you can set advanced preferences such as the thumbnail frame rate, multicast, unicast and screen capture settings. I m p o r t a n t do not change the advanced preferences unless you are instructed to by smart support or if you’re familiar with these settings. To...

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    9 6 3. Select one of the following values from the transport mode drop-down list: o automatic to allow smart sync to select the best transport mode for your network o unicast to use unicasting as the transport mode o multicast to use ip multicasting as the transport mode n o t e smart recommends the...

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    9 7 6. Optionally, type the size of chunks in kilobytes for tcp traffic in the tcp chunk size box. I m p o r t a n t increasing the chunk size while reducing the milliseconds per chunk increases the rate that smart sync attempts to send tcp traffic. If you are having trouble with collaboration file ...

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    9 8 to return the advanced preferences to their default settings 1. Select options > preferences. The preferences dialog box appears. 2. Click the advanced tab. 3. Click defaults. 4. Click ok. Selecting network adapters if your computer has multiple network adapters, smart sync uses the network adap...

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    9 9 6. Move the other network adapters in this way until the network adapters are listed in the order in which you would like your computer to try them, with your preferred choice listed first. 7. Click ok. N o t e you can also specify a selection order for a student computer’s network adapters, eit...

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    Sending feedback to smart when you start smart sync 2010 for the first time, a dialog box could appear asking whether you want to join the smart customer experience program. If you choose to join the program, smart sync 2010 sends information to smart that helps us improve the software for future re...

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    Customer support online information and support visit www.Smarttech.Com/support to view and download user’s guides, how-to and troubleshooting articles, software and more. Training visit www.Smarttech.Com/trainingcenter for training materials and information about our training services. Technical su...

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    1 0 4 general inquires address smart technologies 3636 research road nw calgary, ab t2l 1y1 canada switchboard +1.403.228.5940 or toll free 1.866.518.6791 (u.S./canada) fax +1.403.228.2500 e-mail info@smarttech.Com registration to help us serve you, register online at www.Smarttech.Com/registration ...

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    Index a administered classes 2, 6 annotations 24, 35 announcements 36 application blocking rules about 63 activating 67 creating 64 deactivating 68 deleting 66 editing 65 sharing 66 applications closing on student computers 70 launching on student computers 69 rules for blocking 63 applications view...

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    Toll free 1.866.518.6791 (u.S./canada) or +1.403.228.5940 www.Smarttech.Com.