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- Grand Vitara 2012
- Warranty & Maintenance Information
Suzuki Grand Vitara 2012 Warranty & Maintenance Information
Summary of Grand Vitara 2012
Page 1
2012 way of life! 99990-warrt-12b warranty & maintenance information.
Page 2: Welcome
Welcome welcome to the suzuki owner’s family and thank you for choosing your suzuki vehicle among the many makes and models available today. Important this booklet contains valuable information about the suzuki secure advantage protection plan for your new suzuki. Keep it together with your owner’s ...
Page 3: Table of Contents
- 1 - overview of protection .........................................................2 the suzuki warranty policy ..................................................3 power train components limited warranty ...................5 new vehicle limited warranty ..............................................
Page 4: Overview Of Protection
- 2 - overview of protection the information below is an overview of suzuki secure advantage protection plan coverage for 2012 model year vehicles. * refer to pages 3 to 15 and 19 to 23 for the actual warranty statement and details regarding terms, conditions, limitations and exclusions to warranty ...
Page 5: The Suzuki Warranty Policy
- 3 - the suzuki warranty policy suzuki offers the following limited warranties on each new 2012 suzuki vehicle prepared and sold in canada by a suzuki dealer and which is registered and normally operated in canada. The power train components limited warranty, new vehicle limited warranty, emission ...
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- 4 - suzuki assumes no responsibility under any warranty policy for poor performance or damage to your vehicle resulting from inadequate maintenance. Obtaining warranty service to obtain warranty service, deliver the vehicle to a suzuki dealer of your choice. Commencement of warranty period all war...
Page 7
- 5 - power train components limited warranty suzuki secure advantage provides peace of mind security by continuing the coverage of specific power train components. Repairs necessary to correct defects in the material or workmanship of specified power train components at the time of manufacture of t...
Page 8
- 6 - the power train warranty coverage applies to the following specific components. Engine engine cylinder block and head(s) and all internal parts, intake manifold, timing gears, chains, tensioners and timing cover, flywheel/drive plate, valve covers, oil pan, oil pump, engine mounts, water pump,...
Page 9: Anti-Perforation Warranty
- 7 - new vehicle limited warranty suzuki warrants that all parts of the vehicle will be free of defects in material and/or workmanship at the time of manufacture. Any necessary parts replacements resulting from defects in material and/or workmanship at the time of manufacture will be completed at n...
Page 10: Surface Corrosion Warranty
- 8 - suzuki warrants that the surface of original exterior body sheet metal components of your 2012 vehicle will be free of defects in material and workmanship which result in readily visible surface corrosion for 18 months or 60,000 kilometres, whichever occurs first. Components other than exterio...
Page 11: Emission Warranties
- 9 - emission component defect warranty suzuki warrants to the owners of 2012 model year vehicles that the vehicle was designed, built and equipped so as to conform, at the time of sale of the first retail purchaser, with all emission standards then applicable in canada. Suzuki also warrants that t...
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- 10 - components covered by the emission warranties listed below are the parts which, if equipped on your vehicle, are covered by the emission component defect and emission performance warranties. Some of the parts listed below may require scheduled replacement and are warranted up to the recommend...
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- 11 - what you should know about your emission warranties suzuki strongly recommends that emission system repairs be performed at a suzuki dealer of your choice. Suzuki dealers have the specialized knowledge and equipment necessary to expedite the diagnosis and repair of the sophisticated emission ...
Page 14: Limitations And Exclusions
- 12 - limitations and exclusions applicable to all warranty coverages perforation due to corrosion perforation is covered by a separate warranty. Refer to the suzuki anti-perforation warranty on page 7. Surface corrosion (for original exterior body sheet metal panels only) warranty period is 18 mon...
Page 15
- 13 - windshields warranty period is 12 months or 20,000 kilometres, whichever occurs first. Batteries & light bulbs warranty period is 12 months or 20,000 kilometres, whichever occurs first. Parts and accessories suzuki genuine parts and accessories are covered by a separate warranty. Refer to pag...
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- 14 - factors beyond suzuki’s control these warranties do not cover repairs or replacements necessitated by: a. Normal wear and tear. B. Lack of or improper maintenance, negligence in cleaning or maintaining the vehicle according to the recommended periodic maintenance schedule, use of improper or ...
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- 15 - genuine parts and accessories warranty suzuki warrants that it will, at its option, replace or repair, at no charge, any suzuki part or accessory that is defective in material or workmanship under normal use. Labour for replacement is also covered if the defective part or accessory was origin...
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- 16 - vehicle care to prevent corrosion proper care of your vehicle is essential to protect it from corrosion even though suzuki has designed and built your vehicle specifically to resist corrosion. Listed on the following pages are instructions on how you should maintain your vehicle to prevent co...
Page 19
- 17 - maintenance procedures to help prevent corrosion washing the best way to preserve the finish on your vehicle and help avoid corrosion is to keep it clean with frequent washing. If you are frequently driving on salted roads, your vehicle should be washed at increased intervals based on the fre...
Page 20
- 18 - passenger and cargo compartments moisture, dirt or mud can accumulate under the floor mats and may cause corrosion. Occasionally, check under these mats to ensure that this area is clean and dry. More frequent checks are necessary if the vehicle is used on unpaved roads or in wet weather. Cer...
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- 19 - suzuki secure advantage roadside assistance eligibility suzuki secure advantage roadside assistance covers all 2012 vehicles. Service will be provided to any driver of the registered suzuki vehicle. Roadside assistance benefits are transferable to subsequent owners of your vehicle, at no cost...
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- 20 - when calling please provide your name, vehicle identification number, the exact location of your vehicle and a telephone number where you can be reached. Our operators will also ask if you feel you are in an “unsafe situation”. If so, we will contact local police or safety authorities with yo...
Page 23
- 21 - covered expenses: 1. Local lodging and meals 2. Car rentals from bona fide car rental agencies (excludes gas expense). 3. Commercial transportation to your destination, and return trip after repairs are completed. Coverage period is the lesser of the date of vehicle disablement up to three da...
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- 22 - items excluded from suzuki secure advantage roadside assistance coverage transporting vehicle operators and their passengers to or from their disabled vehicle or transporting such persons after the service has been rendered. Accepting appointments for service calls. Costs of parts, labour or ...
Page 25: Customer Satisfaction
- 23 - suzuki and suzuki dealers are committed to exceeding your suzuki ownership expectations. For most issues your dealer is in the best position to address any concerns that may arise. Should you encounter a special matter which is not satisfactorily resolved by dealership management please conta...
Page 26: Suzuki Protection Plan
- 24 - suzuki protection plan should you plan to drive your new suzuki farther or longer than the coverage provided by the new vehicle limited warranty, suzuki protection plan will be of special interest to you. Suzuki protection plan is an extended service product which both enhances and extends th...
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- 25 - maintenance record - severe driving conditions recommended items to be serviced at each interval using the schedule for severe driving conditions are described in the "inspection and maintenance" chapter of your owner's manual. Select the schedule for severe driving conditions if any of the c...
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- 26 - service dealer name mileage date ro number 15,000 km or 9 months 20,000 km or 12 months 25,000 km or 15 months 30,000 km or 18 months 35,000 km or 21 months 40,000 km or 24 months 45,000 km or 27 months.
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- 27 - service dealer name mileage date ro number 50,000 km or 30 months 55,000 km or 33 months 60,000 km or 36 months 65,000 km or 39 months 70,000 km or 42 months 75,000 km or 45 months 80,000 km or 48 months.
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- 28 - service dealer name mileage date ro number 85,000 km or 51 months 90,000 km or 54 months 95,000 km or 57 months 100,000 km or 60 months 105,000 km or 63 months 110,000 km or 66 months 115,000 km or 69 months 120,000 km or 72 months.
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- 29 - maintenance record - normal driving conditions recommended items to be serviced at each interval using the schedule for normal driving conditions are described in the "inspection and maintenance" chapter of your owner's manual. Select the normal schedule if none of the conditions described on...
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- 30 - service dealer name mileage date ro number 62,500 km or 37.5 months 75,000 km or 45 months 87,500 km or 52.5 months 100,000 km or 60 months 112,500 km or 67.5 months 125,000 km or 75 months 137,500 km or 82.5 months.
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- 31 - service dealer name mileage date ro number 150,000 km or 90 months 162,500 km or 97.5 months 175,000 km or 105 months 187,500 km or 112.5 months 200,000 km or 120 months 212,500 km or 127.5 months 225,000 km or 135 months.
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- 32 - service dealer name mileage date ro number 237,500 km or 142.5 months 250,000 km or 150 months.
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- 33 - suzuki cana d a inc. 100 east bea ver cr eek r oad richmond hill, ontario l4b 1j6 att’n: cust omer service pla ce st amp here odometer replacement record odometer replaced on at (date) (kilometres) after the odometer is replaced, total kilometres is determined by adding the kilometres listed ...
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- 34 - owner and vehicle information owner information name: street address: city: province: postal code: vehicle information vin: model: key no: in-service date: in-service mileage: dealer’s name: change of address or subsequent ownership notification model vehicle identification number date of tra...
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- 35 - suzuki secure advantage roadside assistance customer claim form complete this form when claiming reimbursement for roadside assistance or emergency travel expense important: please refer to the warranty & maintenance information booklet for coverage details. Submit all claims, fully docu- men...
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- 36 - date: location: cause mechanical breakdown (please specify): other (please specify): 7. “i have completed this form and certify that the information provided is complete and accurate.” signature of owner date 8. Sign and mail this completed form with original receipts to: suzuki secure advant...