T-COM Comfort Pro A IAB User Manual - Off

Summary of Comfort Pro A IAB

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    Comfort pro a iab user guide.

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    1 contents the integrated answering machine: comfort pro a iab 7 features 9 scope of features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 ■ call number of comfort pro a iab . . . . . . . . . . . 10 ■ the voice menu: user guidance . . . . . . . . . . . . . 10 ■ call number and time...

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    2 ■ forward message with comment. . . . . . . . . . . . 15 ■ remote access and remote control . . . . . . . . . 15 operating functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 ■ pin-protected voicebox . . . . . . . . . . . . . . . . . . . . 16 ■ call forwarding to voicebox . . . . . ...

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    3 ■ using the answering machine from a remote terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 scope of delivery 22 installing the memory card 25 safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 to install a memory card … . . . . . . . . . . . ...

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    4 ■ … via the telefonie-assistent application . . . . . 35 calling your voicebox from an internal terminal . . . 37 signalling of new messages . . . . . . . . . . . . . . . . . . . . 40 ■ … on the system telephones . . . . . . . . . . . . . . . . 40 ■ … on the handsets . . . . . . . . . . . . . . . ...

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    5 programming a function key . . . . . . . . . . . . . . . . . . . . 47 the “voicebox” menucard . . . . . . . . . . . . . . . . . . . . . . 48 the voice menu of the answering machine . . . . . . . 50 ■ menu “1 new messages” . . . . . . . . . . . . . . . . . . . 51 ■ menu “2 existing messages” . . . ...

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    6.

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    7 the integrated answering machine: comfort pro a iab the integrated answering machine: comfort pro a iab the comfort pro a iab (integrated answering machine) programme pack- age is the intelligent voice-mail system of the comfort pro s and t-comfort 930 dsl communications systems. It adds a digital...

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    8 the integrated answering machine: comfort pro a iab the voice menus of the comfort pro a iab programme guide you through its operation step by step. On system terminals, certain features – such as play- back and message deletion – are additionally supported by displays, and en- hanced menu cards a...

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    9 features corded and cordless system telephones used on the comfort pro s/t-comfort 930 dsl and standard ter- minals, which provide you with detailed information on general operation and the functions of your communi- cations system and your terminals. Features an intelligent voicebox system provid...

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    10 features scope of features call number of comfort pro a iab the answering machine is accessed via an internal or external call. Your sys- tem administrator configures an appropriate subscriber call number in the comfort pro s/t-comfort 930 dsl and gives it to the subscribers who have their own vo...

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    11 features code-number procedures can be executed on the answering machine at all times by post-dialling digits – immediately after dialling the call number and before or during prompt texts. Call number and time stamp all incoming messages in the voicebox are automatically stamped with their date ...

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    12 features courtesy service the answering machine supports the courtesy service feature for config- ured user groups as well as for the external call numbers of the multi-terminal and system connection. Every caller hears the central welcoming text as- signed to the user group or call number after ...

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    13 features users of system telephones, e.G. A comfort pro p 300 are notified via an led and the display. On cordless system terminals, e.G. A comfort pro cm 300 handset and in the telefonie-assistent application, new incoming messages are indicated by special icons. On standard terminals without a ...

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    14 features notification call voicebox owners can also be notified of the arrival of messages in their voiceboxes on a different terminal. After accepting the call and entering their pins, owners are directly connected to their voiceboxes. Secretarial function the owner of a voicebox can define a se...

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    15 features if the voicebox owner has configured a secretary but has not activated the di- vert to the secretary, callers can put themselves through to the secretary. To do this, callers must press the star key * either while they hear the greeting text of the voicebox or once they have begun to lea...

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    16 features operating functions pin-protected voicebox all voicebox owners can safeguard the access to their voiceboxes with a se- cret code and can change this user-specific pin as they please. The pin query can be switched on/off at any time. Call forwarding to voicebox voicebox owners can set cal...

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    17 features using the secretarial function, it is possible to have another subscriber call number called directly instead of your voicebox. If the secretarial call number is an external call number, the lcr (least cost routing) configured in the comfort pro s/t-comfort 930 dsl can be evaluated. This...

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    18 features callers can skip the greeting by pressing the hash key #. They can then leave messages immediately. N note: with a t-comfort 930 dsl this feature is only available for the extended version of the comfort pro a iab 16+ integrated answering machine. Listening to, repeating and deleting mes...

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    19 features pauses during playback, fast-forwarding and rewinding voicebox owners can interrupt the playback of incoming messages and resume listening to them again at the press of a key. The playback of mes- sages can be fast-forwarded or rewound in 5 second intervals. Calling a caller back n note:...

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    20 features forwarding a message n note: with a t-comfort 930 dsl this feature is only available for the extended version of the comfort pro a iab 16+ integrated answering machine. Each voicebox owner can forward a received voice message to another voi- cebox owner and, at the same time, add a spoke...

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    21 features leaving a message n note: with a t-comfort 930 dsl this feature is only available for the extended version of the comfort pro a iab 16+ integrated answering machine. Every voicebox caller has the possibility of recording a voice message for an- other voicebox on their own voicebox and to...

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    22 scope of delivery voicebox owners can also leave messages directly for other voicebox own- ers. N note: with a t-comfort 930 dsl this feature is only available for the extended version of the comfort pro a iab 16+ integrated answering machine. Scope of delivery the following components are includ...

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    23 scope of delivery ■ the “comfort pro a iab” user guide (is included on the t-comfort 930 dslcomfort pro s product cd as a pdf file) ■ the “comfort pro a iab” short user guide (is included on the comfort pro s/t-comfort 930 dsl product cd as a pdf file) ■ the online help (is included on the comfor...

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    24 scope of delivery ■ comfort pro a iab 24: uses four bidirectional channels, licence for 24 voiceboxes, maximum recording time: 6 hours ■ the integrated answering machine comfort pro a iab of the t-comfort 930 dsl: 32 mbytes compactflash card, uses one channel (one outgoing, one incoming) licence ...

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    25 installing the memory card installing the memory card this chapter is designed for t-comfort 930 dsl users. With a comfort pro s a memory card is pre-installed on delivery. The following instructions are intended for persons authorised to install such memory cards, in the event that there is stil...

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    26 installing the memory card to install a memory card … 1. Unplug the t-comfort 930 dsl. 2. Open the t-comfort 930 dsl housing cover. S caution! Make sure you protect yourself against static discharge. Static electricity can damage the memory card. To avoid such damage, the static electricity must ...

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    27 licensing: the activation procedure the t-comfort 930 dsl is restarted. The configuration last loaded is reacti- vated. Licensing: the activation procedure you need an activation key to be able to configure and use the comfort pro a iab programme package in your comfort pro s/ t-comfort 930 dsl. ...

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    28 configuration and administration configuration and administration the answering machine can be configured and administered via the configurator of the comfort pro s/t-comfort 930 dsl. In order to do this you need the following: ■ configurator expert authorisation (unless you have already logged i...

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    29 configuration and administration 2. Enter the activation key for the answering machine in the sys configuration: licences menu in the configurator. 3. Define the basic programme setting in the comfort pro a iab: settings menu or determine the current status of your memory card – for example, how ...

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    30 configuration and administration the configured msn or the call number on the system connection. You define whether a central welcoming text should be played if the called subscriber is free or if busy (announcer at free and announcer at busy). 2. Define whether and how the system should react to...

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    31 configuration and administration the system’s storage capacity is dynamically spread across all voice- boxes (i.E. Across all users who have a voicebox). For this reason, the maximum possible recording time for a voicebox also depends on the number of voiceboxes configured. ■ you can define the m...

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    32 using comfort pro a iab for each call number, you can individually define whether or not calls are to be diverted to the voicebox and how this should be done (immedi- ately, after time, on busy, on busy & after time). In addition, you can de- fine whether call diversion should apply only to inter...

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    33 using comfort pro a iab ■ whether or not you have remote access to your voicebox – i.E. From a ter- minal other than the one assigned, and ■ whether or not you are authorised to edit central welcoming texts for the courtesy service feature. Setting functions … you can change a number of preset se...

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    34 using comfort pro a iab … on the terminal to access messages and configure your voicebox to your personal require- ments, call the answering machine on the internal call number set up by your system administrator (see also calling your voicebox from an internal terminal starting on page 37). The ...

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    35 using comfort pro a iab n note: if you call your voicebox while another caller is connected to it, you will get a message telling you that it cannot be accessed at the moment. T on a system terminal you can programme a function key to access voicebox messages (see programming a function key start...

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    36 using comfort pro a iab the configuration window will then open. The current configuration of your voicebox is displayed in the voicebox section. Via the voice boxes - announcements section, you can listen to, record and select welcoming and closing texts. In the telefonie-assistent you can, for ...

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    37 using comfort pro a iab calling your voicebox from an internal terminal there are two ways for you to have direct access to your voicebox from an in- ternal terminal: … from a telephone whose call number is not assigned to your voicebox 1. Enter the internal call number your system administrator ...

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    38 using comfort pro a iab t when listening to new messages you can terminate the connection to the voicebox by entering the code- number procedure 77; all messages you have already listened to will keep the status “new”. 5. For all further operating steps, follow the instructions given in the voice...

  • Page 41: Applications: Voicebox

    39 using comfort pro a iab 3. You can now query and edit messages and make settings for your voice- box. T when listening to new messages you can terminate the connection to the voicebox by entering the code- number procedure 77; all messages that you have already listened to will keep the status “n...

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    40 using comfort pro a iab menu, where you can also change the pin (see menu “3 central settings” starting on page 53). If you forget your voicebox pin, your system administrator can reset it to its factory setting, enabling you to define a (new) pin for your voicebox. Signalling of new messages whe...

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    41 using comfort pro a iab … in the telefonie-assistent application new voicebox messages are entered in the call list and are indicated by the icon. … on standard terminals new messages can be signalled by means of a notification call on standard terminals. The arrival of new voicebox messages on s...

  • Page 44: 4 Voicebox

    42 using comfort pro a iab accessing and editing messages … on the system telephones 1. Press the info key short and select item 4 voicebox or press the function key you have programmed (see programming a function key starting on page 47). You will see a list of incoming messages. New mes- sages whi...

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    43 using comfort pro a iab n note: with a t-comfort 930 dsl this feature is only available for the extended version of the comfort pro a iab 16+ integrated answering machine. Info displays the caller’s call number or user name, as well as the time and date of the message. T when listening to new mes...

  • Page 46: Dial

    44 using comfort pro a iab via dial you can call the caller back. Via phone book and 1ƒnew entry to add a caller to your telephone book, 2ƒadd to edit all the details of an entry. Save your entries. Select forward to forward the message to another voicebox, either without comment or with comment add...

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    45 using comfort pro a iab you will see a list of calls which have not reached you. Voicebox mes- sages are indicated by the icon. 3. Click on one of the icons to listen to the message. If you wish to call the caller back, click on the caller’s call number (if this has been transmitted). N note: det...

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    46 using comfort pro a iab calling your voicebox from a remote terminal if your system administrator has set remote control authorisation for a voice- box, you can also access and configure this voicebox from an external termi- nal. There are two ways to access your voicebox from an external termina...

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    47 using comfort pro a iab … using the call number of your telephone (the call number of your telephone is included in the incoming-call distribution, you have diverted the telephone to the voicebox) 1. Dial the msn or the system’s direct-inward-dialling number on which external callers can reach yo...

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    48 using comfort pro a iab you can also programme another function key for making voicebox calls. Press and hold down the programmable key, then select … features and confirm by pressing the ok key. From the main menu menucard, select the 9 voicebox menu item. ■ 1 voicebox mess. : you can set that y...

  • Page 51: Phone Book

    49 using comfort pro a iab select phone book and 1ƒnew entry to add the caller and their call number to your telephone book. Select 2ƒadd to add the call number of the caller to an existing entry and to be able to edit the details. Save your inputs. Select forward to forward the message to another v...

  • Page 52: 1 New Messages

    50 using comfort pro a iab the voice menu of the answering machine the voice menu is divided into the following sub-menus: 1 new messages 2 existing messages 3 central settings 4 central welcoming texts 5 changing a voicebox (on a t-comfort 930 dsl only with version comfort pro a iab 16+ of the an- ...

  • Page 53: 3Ƒcentral

    51 using comfort pro a iab dure” and can be used both prior to and during the voice prompts. You will find a table containing an over- view of the code-number procedures at the back of this manual. The following examples are based on having 96 as the configured call number for the answering machine....

  • Page 54: 3Ƒcentral

    52 using comfort pro a iab and rewind it five seconds (4). Then you continue, either using the code numbers or waiting for the prompts of the voice menu. T when listening to new messages you can terminate the connection to the voicebox by entering the code- number procedure 77; all messages you have...

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    53 using comfort pro a iab here you can delete either individual or all the messages as well as immedi- ately returning a call (on a t-comfort 930 dsl only with version comfort pro a iab 16+ of the answering machine). N note: you should make sure you delete messages that are no longer needed. This w...

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    54 using comfort pro a iab ■ you can record and delete welcoming and closing texts for your voicebox callers, select your personal text for the current prompt and, if you wish, also activate the provided for this purpose standard texts. Example: 96 4321 3 2 8 you would like redefine the closing text...

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    55 using comfort pro a iab you can switch on (or off) the announcements stating the call number and the date and time before messages are played back. Example: 96 4321 3 3 3 in the above example you switch the announcement stating the call number on or off: the announcement is switched off if it was...

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    56 using comfort pro a iab ■ you can use the secretarial function. You can specify the call number of a “secretary” who is to be called in- stead of your voicebox and then activate the function (on or off). If you want to define an internal call number for the secretarial function and if your teleph...

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    57 using comfort pro a iab n note: the call number for the notification call and the call number of your secretary can be an external call number (for example, for the notification call your pri- vate call number at home). However, you can only use this function in association with external call num...

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    58 using comfort pro a iab n note: this menu is only available if this option is active for your voicebox. You can define up to eight welcoming texts. The assignment of a welcoming text to a call number is set in the user groups menu or in call distribution in the comfort pro s/t-comfort 930 dsl con...

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    59 using comfort pro a iab you can access the voicebox only if no other party is trying to gain access at the same time. If the voicebox is busy you will hear an announcement. Menu “6 recording and sending a message” in this menu you can record and send a voice message for another voicebox. N note: ...

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    60 appendix appendix technical data number of ports comfort pro s: comfort pro a iab standard answering machine: 2 comfort pro a iab 10: 4 comfort pro a iab 24: 4 t-comfort 930 dsl: 1 (1 x outgoing, 1 x incoming) with comfort pro a iab 16+: 4 number of voiceboxes comfort pro s: comfort pro a iab sta...

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    61 appendix storage capacity (in- cluding prompt texts) comfort pro s: comfort pro a iab standard answering machine: 28 minutes comfort pro a iab 10: 6 hours comfort pro a iab 24: 6 hours t-comfort 930 dsl: 1 h with comfort pro a iab 16+: 4 h languages german, english maximum message length adjustab...

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    62 appendix closing texts (per user) comfort pro s: 4 t-comfort 930 dsl: 2 with comfort pro a iab 16+: 4 courtesy service yes central welcoming texts 8 (for entire system) message waiting indi- cation (mwi) yes e-mail on message ar- rival yes (configurable via the telefonie-assistent appli- cation) ...

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    63 appendix leaving a message yes (on a t-comfort 930 dsl only with comfort pro a iab 16+) time stamp yes length of user pin 6 digits model comfort pro s: compact flash card, pre-installed on the basic module t-comfort 930 dsl: compactflash card in the scope of delivery power supply via the itk-syst...

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    64 appendix overview: voice menu central settings main menu 1 new messages 2 existing messages 3 central settings 4 central welcoming texts 5 change voicebox 6 record and send message 3 central settings 1 welcoming texts 1 … 7 text 1 to text 7 8 select text *) 9 no text 2 closing texts 1 … 4 text 1 ...

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    65 appendix 1 new messages 2 existing messages 1 record 2 play 9 delete 4 central welcoming texts 1… 8 text 1 to text 8 messages and central welcoming texts main menu 1 new messages 2 existing messages 3 central settings 4 central welcoming texts 5 change voicebox 6 record and send message 1 previou...

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    66 appendix notes.

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    67 appendix notes.

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    68 appendix notes.

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    As of 01.05.2007 deutsche telekom ag t-com, zentrum endgeräte postfach 20 00 53105 bonn.