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T-Home Comfort Pro User Manual

Summary of Comfort Pro

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    Comfort pro operation on standard terminals user manual.

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    1 contents systematic telephony 5 ■ home user / fmc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 ■ you need authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 ■ gloss...

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    2 ■ transferring a call without notifying the destination party . . . . . . . . . . . . . . . . . . . 16 ■ starting a three-party conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 ■ ending a three-party conference. . . . . . . . . . . . . . . . . . . . . ....

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    3 ■ follow me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 ■ call forwarding for specific call numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 special calls . . . . . . . . . . . . . . . . . . ...

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    4 ■ time control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 ■ deleting all call forwarding in the exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 remote-controlled functions . . . . . . . . . . . . ...

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    5 systematic telephony systematic telephony the comfort pro communications system, referred to hereafter as “the comfort pro“, enables the connection of standard terminals (standard analogue telephones, isdn telephones and cordless gap telephones). Sms- enabled terminals and sip terminals can also b...

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    6 systematic telephony home user / fmc the “fixed mobile convergence“ (fmc) feature allows to execute external connections via the comfort pro communications system. This is done by the communications system managing an external standard ter- minal, e.G. A mobile telephone, as an internal terminal w...

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    7 systematic telephony you need authorisation most of the features mentioned in this quick reference guide are only available to you if you have appro- priate authorisation. This will be set up by your system administrator when configuring the comfort pro. If you are unable to use a particular featu...

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    8 systematic telephony making calls making calls seizing an external line if your telephone is set to manual line seizure, all call keys on your telephone first seize an internal line, and you can dial an internal number straight away. When making external calls, you must first press the line seizur...

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    9 making calls systematic telephony dialling into the communications system (home user / fmc) 1. Dial the phone no. Of the comfort pro communications system on the home user telephone: – if the clip authentification option is activated, you will immediately hear the internal dialling tone. – if the ...

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    10 systematic telephony making calls speed dialling h*7z (speed-dialling no.) for enquiry calls: gr*7 z (speed-dialling no.) alternatively: h*7* z (speed-dialling no.) # for enquiry calls: gr*7* z (speed-dialling no.) # you can use this procedure to retrieve a number from the central tel- ephone boo...

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    11 making calls systematic telephony calls in the queue g … your system administrator can configure and activate a queue feature for your telephone in the comfort pro. New calls can enter this queue while you are making a call. The callers in the queue hear a ringing signal. The number of calls allo...

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    12 systematic telephony making calls parking a call parking a call gr*16 (park-codes 0-9) h you can park one or more calls to make other calls or put down the receiver and engage in other activities. Parked calls are recorded system internal in a list. You can park up to 10 calls. This feature canno...

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    13 making calls systematic telephony you will now be directly connected with your voicebox. The comfort pro a iab (answering machine) ap- plication will inform you if there are any new messages in this voicebox. 3. You can now access and edit messages and make settings for the voicebox. 4. Please fo...

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    14 systematic telephony several parties several parties enquiry internal : grz (internal call no. Or speed-dialling no.) g … external : grz (external call no. Or speed-dialling no.) g … you can speak with a second internal or external party during a call by putting the first party on hold. After end...

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    15 several parties systematic telephony toggling gr2g … you can toggle (i.E. Switch back and forth) between two calls. On isdn telephones and on sip terminals you toggle between two connections by means of the corresponding function key or a menu. If you want to talk to both parties at the same time...

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    16 systematic telephony several parties to connect an external party with an external party use the pro- cedure described in the section connecting two external parties with each other on page 17. Transferring a call without notifying the destination party gr (external access code, e.G. 0 ) z (desti...

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    17 several parties systematic telephony on isdn telephones and on sip terminals you start a three-party conference by means of the corresponding function key or a menu. Ending a three-party conference toggle : gr2 end : h to end a three-party conference and continue telephoning with only one of the ...

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    18 systematic telephony call protection call protection call waiting on/off on: h*43# off: h#43# if you are called while you yourself are telephoning, you will hear the call-waiting signal which tells you that there is a second party wishing to speak to you. You can deactivate the call-waiting signa...

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    19 call protection systematic telephony rejecting a waiting call gr0g … while you are telephoning, the call-waiting signal tells you that there is a second party wishing to speak to you. You can reject the waiting call, in which case the caller will then hear a busy signal. On isdn telephones and on...

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    20 systematic telephony user groups user groups pick-up h*0#g … for enquiry calls: gr*0#g … this feature cannot be used with an fmc telephone / home user telephone. If another telephone in your pick-up group rings, you can pick up the call on your telephone. If a queue is active for the other tele- ...

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    21 user groups systematic telephony logging out of/into all hunt groups logout : h*31# login : h#31# you can log out of or into all hunt groups configured for you. On a sip terminal you cannot use the code-number procedure described here for logging into or out of hunt groups. You can, however, oper...

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    22 systematic telephony forwarding calls forwarding calls types of forwarding you can forward internal or external calls intended for yourself to another ( internal or external ) call number. Call forwardings can also be made to speed dialling numbers which have been stored in the central tele- phon...

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    23 forwarding calls systematic telephony have configured “after delay“ call forwarding, an incoming call enters a queue if it is active and is forwarded after the delay. As with all other forwarded calls, you can accept the call on the destination terminal. Sip terminals on a sip terminal you cannot...

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    24 systematic telephony forwarding calls call forwarding “immediately“ for internal and external calls on: h*21* (external access code, e.G. 0 ) z (destination no.) # off: h#21# only for internal calls on: h*211* (external access code, e.G. 0 ) z (destination no.) # off: h#211# only for external cal...

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    25 forwarding calls systematic telephony call forwarding “on busy“ for internal and external calls on: h*67* (external access code, e.G. 0 ) z (destination no.) # off: h#67# only for internal calls on: h*671* (external access code, e.G. 0 ) z (destination no.) # off: h#671# only for external calls o...

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    26 systematic telephony forwarding calls call forwarding “after delay“ for internal and external calls on: h*61* (external access code, e.G. 0 ) z (destination no.) * z (period of time in seconds, e. G. 20 ) # off: h#61# only for internal calls on: h*611* (external access code, e.G. 0 ) z (destinati...

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    27 forwarding calls systematic telephony call forwarding for other users in order to program call forwarding for call numbers of other users, you must have the “call forwarding for other user“ authorisation. Also, you can only configure call forwarding only for those users whose terminal have not be...

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    28 systematic telephony forwarding calls msn call forwarding using “msn call forwarding“, you can forward both a single msn and several msns together to an external number. The individual msns are separated using * . You do not need to enter the full msns – the last unique digits are all you need, a...

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    29 forwarding calls systematic telephony on busy (for one msn) on: h*673* z (msn) * z (destination no.) # off: h#673* z (msn) # on busy (for several msns) on: h*673* z (msn 1) *z (msn 2) * z (destination no.) # off: h#673* z (msn 1) *z (msn 2) # when a terminal is busy, an external call for an msn c...

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    30 systematic telephony forwarding calls all call forwarding off h#2# if you have programmed several instances of call forwarding, you can deactivate them all simultaneously with the above procedure. Follow me you can activate and deactivate immediate internal call forwarding for your own telephone ...

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    31 special calls systematic telephony call forwarding for specific call numbers besides the call forwarding that you can program at your telephone, the system administrator can program call forwarding where the call number of the caller is analysed (“scf: selective call forwarding“). Potentially thi...

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    32 systematic telephony special calls to prevent the baby call from being made, you can dial another number within the defined length of time after lifting the handset. The time span is set to a value between 0 and 20 seconds in the comfort pro. It is set by your system administrator for all comfort...

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    33 special calls systematic telephony intercom h*131* z (device id) # for enquiry calls: gr*131* z (device id) # after entering the device id, you can initiate an announcement to a single system terminal. The microphone is activated on the terminal called and the person you are calling can immediate...

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    34 systematic telephony special calls leaving a callback request g*37# alternatively: g6h on isdn telephones you can activate “callback on busy“ by means of the corresponding function key or a menu. The g*37# procedure cannot be used with an fmc telephone / home user telephone. Use g6h alternatively...

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    35 special calls systematic telephony take h*88# you accept a current call from a different terminal at your telephone and continue your call on your telephone. The prerequisite is that your telephone and the other terminal have the same internal call number. Door opener h*11 for enquiry calls: gr*1...

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    36 systematic telephony special calls several doorbells can be configured in the comfort pro. You can forward these doorbells using the corresponding code-number pro- cedure. How many doorbells are available and with which code- number procedure these can be forwarded depends on the entrance interco...

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    37 even more protection systematic telephony even more protection telephone lock activating: h*33*z (user pin) # deactivating: h#33*z (user pin) # you can lock your telephone as a safeguard against unauthorised use. Then only those features and functions of your telephone can be accessed that are pr...

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    38 systematic telephony even more protection on isdn telephones you can also activate the calling line identifi- cation restriction function on a call-by-call basis by means of a menu. Changing the user pin h*99* z (old user pin) * z (new user pin) * z (new user pin) # when your system is first comm...

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    39 special modes systematic telephony special modes deactivating least cost routing (lcr) h## z (dialling code, call no.) for enquiry calls: gr## z (dialling code, call no.) this feature cannot be used with a sip terminal. If you wish, you can deactivate least cost routing, which always uses the che...

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    40 systematic telephony special modes time control this feature cannot be used with a sip terminal. Several time groups can be configured in the comfort pro. Depending on the activated time group, incoming calls are signalled on different terminals. It is possible to automatically change between the...

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    41 remote-controlled functions systematic telephony deleting all call forwarding in the exchange h*184 z (system pin) # this feature cannot be used with a sip terminal. Call forwarding can be set up in the network operator’s exchange. For setting up new call forwarding or finding faults, it can be u...

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    42 systematic telephony remote-controlled functions remote-controlled dialling (call through) without internal number assignment z (reserved call no.) wait until the connection to the communications system has been established. You hear a positive acknowledgement tone. Z (system pin) * (external acc...

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    43 remote-controlled functions systematic telephony remote-programmable call forwarding configuring the function z (reserved call no.) wait until the connection to the communications system has been established. You hear a positive acknowledgement tone. Z (system pin) * z (your internal call no.) * ...

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    44 systematic telephony remote-controlled functions calling a voicebox from a remote terminal if your system administrator has configured a voicebox with the authorisation for remote access, you can also access and configure the box from a remote terminal. N note: in order to be able to call and que...

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    45 remote-controlled functions systematic telephony setting up an internet connection from remote z (reserved call no.) wait until the connection to the communications system has been established. You hear a positive acknowledgement tone. Z (system pin) * # if the communications system is connected ...

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    46 index index a announcements to system telephones . . . . . . . . . . . . . . . . . . . 32 authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 b baby call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 c call forwarding . . . . . . . . . . . . . . . . . ...

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    47 index s seizing an external line . . . . . . . . . . . . . . . . . . . . . . 8 speed dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 speed-dialling code . . . . . . . . . . . . . . . . . . . . . . . 10 system pin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 t...

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    48 notes notes.

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    Audio signals ringing signal internal busy tone internal dialling tone external dialling tone/continuous tone positive acknowledgement tone negative acknowledgement tone special internal dialling tone special external dialling tone call-waiting signal special sensor signal ringer signals (analogue t...

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    User manual for comfort pro operation on standard terminals as of 01.07.2010 publisher: deutsche telekom ag markt- und qualitätsmanagement mqm 4 endgeräte postfach 20 00 53105 bonn if you have further questions phone us under: freecall 0800 33 01300. Please visit us in the telekom shop or on the int...