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Tadiran Telecom Emerald ICD Deluxe User Manual

Summary of Emerald ICD Deluxe

  • Page 2

    The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting tadiran telecom, inc. (herein referred to as the “manufacturer”) rights in the aforesaid informatio...

  • Page 3: Record of Revisions

    Record of revisions revision date of issue supercedes major changes - brief description initial release september 18, 2003 n/a revision a september 25, 2003 september 18, 2003 added 911 blocking note for phone lock/unlock added “standard” telephone to descriptions where necessary. Revision b februar...

  • Page 5

    Emerald ice deluxe telephone user guide toc-1 tc 1 introduction ...................................................................................................................1-1 1.1 about emerald ice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 6

    Toc-2 emerald ice deluxe telephone user guide tc 3 making calls................................................................................................................. 3-1 3.1 making an outgoing call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 7: About Emerald Ice

    Emerald ice deluxe telephone user guide 1-1 in tr oduc tion 1 the emerald integrated communication exchange, or ice, is a versatile, digital hybrid key telephone system that includes many advanced features. The system configuration is comprised of a main service unit and optional expansion boards pe...

  • Page 8

    1-2 emerald ice deluxe telephone user guide in tr oduc tion 1 the emerald ice deluxe model telephone features an lcd display (2 cm x16 cm) with speakerphone, three interactive soft buttons, headset jack, 28 programmable dss keys (dual color led), 8 fixed feature keys (mute, speaker, hold, transfer, ...

  • Page 9: Document Overview

    Emerald ice deluxe telephone user guide 1-3 in tr oduc tion 1 the purpose of this manual is to provide operational instructions on the use of the main features of the emerald ice deluxe telephone keyset. It is divided in to several sections, designed to clearly and quickly provide information to the...

  • Page 10

    1-4 emerald ice deluxe telephone user guide in tr oduc tion 1 notes.

  • Page 11: Telephone Setup

    Emerald ice deluxe telephone user guide 2-1 te le ph on e s et u p 2 2 telephone setup feature code: pgm p92 description the emerald ice allows you to activate your own private alarm on your telephone to remind you of special appointments, events, etc. When the alarm activates, you will hear tone ri...

  • Page 12: Auto Hold

    2-2 emerald ice deluxe telephone user guide te le ph on e s et u p 2 deactivate alarm clock-extension 1. Press pgm p92 . The current time displays (null=none). 2. Press [del] . Operational notes • the reminder-extension feature code pgm p92 can be programmed under any programmable feature/dss button...

  • Page 13

    Emerald ice deluxe telephone user guide 2-3 te le ph on e s et u p 2 enable auto hold 1. While connected to an intercom or outside line call, press another outside line button, if programmed. 2. The current connection is placed on hold and the next connection is established. Cancel 1. Press pgm p*94...

  • Page 14: Automated Attendant

    2-4 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p#0 the automated attendant features will not be available unless a 4vaa card is installed in the emerald ice system. Description the emerald ice auto attendant option can greatly enhance business office productiv...

  • Page 15

    Emerald ice deluxe telephone user guide 2-5 te le ph on e s et u p 2 the following should be considered: • what are the extension numbers that should be listed in the greeting, if any? • should any ucd group directory numbers be announced? (for example, dial 410 for sales.) • will you be using the “...

  • Page 16

    2-6 emerald ice deluxe telephone user guide te le ph on e s et u p 2 inquiry msg. - this is a special message that can provide callers with information without ever having to be handled by a live person. (e.G., directions to the office... “from service road one-oh-one, take the via deventura exit - ...

  • Page 17

    Emerald ice deluxe telephone user guide 2-7 te le ph on e s et u p 2 3. To record this greeting, press the softkey beneath show . The display will show: xx is the current time allotted to this message. A. To change the total length allotted to this message, press the softkey beneath chg . Enter the ...

  • Page 18

    2-8 emerald ice deluxe telephone user guide te le ph on e s et u p 2 4. Use the conventions described for 1.Day greeting to playback and record all greeting/messages. 5. When finished with setup of the automated attendant, press or hang up the handset to end the setup session. Operational notes • au...

  • Page 19: Preference

    Emerald ice deluxe telephone user guide 2-9 te le ph on e s et u p 2 feature code: pgm p95 description the preference feature allows you to access specific outside lines or intercom automatically when you lift the handset or press the s button. Setup 1. Press pgm p95 . The current selection displays...

  • Page 20: Background Music (Bgm)

    2-10 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: 800 / 801 description background music can be activated on either of the two music channels to monitor music at the extension. An external music source is required. While the extension is idle enter the music channel...

  • Page 21: Busy Ring (Allow/deny)

    Emerald ice deluxe telephone user guide 2-11 te le ph on e s et u p 2 feature code: pgm p#2 description your phone will ring at the lowest volume setting whenever it is busy. You can eliminate this low (busy) ring entirely if you prefer. Cancel (deny) busy ring press pgm p#2 . The display shows: act...

  • Page 22: Call Forward

    2-12 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p2 description there are several choices for forwarding your calls: • direct – forward all of your calls, • busy – forward your calls when your telephone is busy. • follow me – forward calls at your extension to ...

  • Page 23

    Emerald ice deluxe telephone user guide 2-13 te le ph on e s et u p 2 3. Enter the extension number to which calls are to be forwarded. 4. Press [save] . The display shows: 5. Select the type of calls to forward. A. Co = outside line incoming or transferred calls b. Icm/co = both intercom and outsid...

  • Page 24

    2-14 emerald ice deluxe telephone user guide te le ph on e s et u p 2 no answer call forward 1. Press pgm p2 or the feature/dss button designated as call fwd (if programmed). The display shows: 2. Press [next] . The display shows: 3. Press [n_ans] . The display shows: 4. Enter the extension number t...

  • Page 25

    Emerald ice deluxe telephone user guide 2-15 te le ph on e s et u p 2 external call forward 1. Press pgm p2 or the feature/dss button designated as call fwd (if programmed). The display shows: 2. Press [next] . The display shows: 3. Press [ext] . The display shows: 4. Enter the telephone number (cel...

  • Page 26

    2-16 emerald ice deluxe telephone user guide te le ph on e s et u p 2 follow call forward 1. Press pgm p2 or the feature/dss button designated as call fwd (if programmed). The display shows: 2. Press [next] . The display shows: 3. Press [follow] . The display shows: follow me (from another extension...

  • Page 27

    Emerald ice deluxe telephone user guide 2-17 te le ph on e s et u p 2 6. Select the type of calls to forward. A. Co = outside line incoming or transferred calls b. Icm/co = both intercom and outside line calls c. Icm = intercom calls only. 7. The display shows: 8. Enter the password of the extension...

  • Page 28

    2-18 emerald ice deluxe telephone user guide te le ph on e s et u p 2 6. You hear a confirmation tone and the extension returns to idle. The display shows: delete forward 1. Press the middle interactive soft button (under the fwd in the display). 2. Each active mode of forward will be displayed, e.G...

  • Page 29: Caller Id

    Emerald ice deluxe telephone user guide 2-19 te le ph on e s et u p 2 description the caller id feature requires a caller id (cid) service subscription from the telephone company. The emerald ice system will receive type 1 caller id data from the telephone company on all outside lines and will displ...

  • Page 30: Caller Id Log

    2-20 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p6# description caller id data for one hundred calls is stored in a caller id (cid) table. You can review all call data, dial a stored number, or delete call data. 1. While the extension is idle (no active calls)...

  • Page 31: Default Extension

    Emerald ice deluxe telephone user guide 2-21 te le ph on e s et u p 2 operational notes • you can at any time exit the caller id log mode. • proper programming of local area code(s) and long distance prefix are required to assure accurate redial of cid numbers from the caller id table. • if no name ...

  • Page 32: Touch Tone (On/off)

    2-22 emerald ice deluxe telephone user guide te le ph on e s et u p 2 operational notes the following extension parameters are reset to the value shown: lnr = empty snr = no saved number memo = no saved number telephone lock = no auto hold = no page receive = yes busy ring = yes hotline = null (none...

  • Page 33: Extension Ring Adjustment

    Emerald ice deluxe telephone user guide 2-23 te le ph on e s et u p 2 feature code: pgm p#7 description you can choose one of eight extension ring adjustment for your extension to differentiate your ringing tone from others. 1. Press the ringing code pgm p#7 . 2. You hear the current tone and the se...

  • Page 34: Do Not Disturb

    2-24 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p4 description the do not disturb (dnd) feature blocks all outside line and intercom call ringing. You can activate do not disturb while your telephone is idle or busy. Some extensions with a higher class of serv...

  • Page 35: Extension Feature Status

    Emerald ice deluxe telephone user guide 2-25 te le ph on e s et u p 2 operational notes • do not disturb is not enabled if you have activated call forward. • at any time while your deluxe telephone is idle, you can immediately divert an incoming tone ringing intercom call to the attendant by using t...

  • Page 36

    2-26 emerald ice deluxe telephone user guide te le ph on e s et u p 2 day cos :0 eve cos:0 monitor cos:5 warning tone:n drop call out:n drop call in:n intrus. Active:y intrus. Accept:y intrus. Tone:y ecf operation:n smdr output:y icm mode:vc-hf/pr/tn 1. Press pgm p#8 . 2. The display first shows the...

  • Page 37: Extension Password

    Emerald ice deluxe telephone user guide 2-27 te le ph on e s et u p 2 feature code: pgm p97 description all extensions of the emerald ice system have an associated user password. Passwords are used to activate phone lock, call forward remote and attendant features. Password length is from four to ei...

  • Page 38: Feature/dss Button Reset

    2-28 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p58 description this feature is used to reset all feature/dss buttons to factory settings. 1. While the extension is idle, press pgm p58 . The display prompts for the password: 2. Enter the extension password and...

  • Page 39

    Emerald ice deluxe telephone user guide 2-29 te le ph on e s et u p 2 feature code: pgm p#5 description the directory/suffix code lookup feature to find the directory number, feature codes, and suffix codes required to operate system features. 1. While the telephone is idle, press pgm p#5 . The disp...

  • Page 40

    2-30 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p#3 description emerald ice deluxe telephones have 28 dual-colored programmable feature/dss buttons. You can program any system feature code on any feature/dss button for one-button operation. Certain programmed ...

  • Page 41

    Emerald ice deluxe telephone user guide 2-31 te le ph on e s et u p 2 c. To program a feature code, press [pgm] . D. Press the pgm p button. E. Enter the feature code for example, enter 4 # for dnd and then press [save] . 5. Continue programming other feature/dss buttons or lift/replace the handset ...

  • Page 42: Headset Mode

    2-32 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p9# description the deluxe telephone has a standard 2.5 millimeter headset jack. When headset mode is selected the s button is used to activate/deactivate the headset. Activate headset mode 1. While the telephone...

  • Page 43

    Emerald ice deluxe telephone user guide 2-33 te le ph on e s et u p 2 use the headset to answer a call 1. While the telephone is ringing, press s . The s button led flashes to indicate that the headset is active. The ringing call is answered and connected to the headset. 2. Press s again to disconne...

  • Page 44: Access Codes

    2-34 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p61 description the access code feature allows you to store a four-digit code so you can dial it by pressing only one button. To operate, the access code must be stored on a feature/dss button. This feature is ty...

  • Page 45: Hot Key Enable/disable

    Emerald ice deluxe telephone user guide 2-35 te le ph on e s et u p 2 operational notes • the access code feature can only be used when stored on a feature/dss but- ton. Feature code: pgm p#6 description hot key enables you to dial directly using the keypad without pressing the s button first. Disab...

  • Page 46: Hot Line

    2-36 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p9* description the hot line feature allows the user to access an extension or speed dial directory number simply by going off hook. This feature is useful for elevator phones and some other applications. Setup 1...

  • Page 47: Voice Announce

    Emerald ice deluxe telephone user guide 2-37 te le ph on e s et u p 2 invoke hotline 1. While the telephone is idle, lift the handset or press the s button. A call is placed to the selected destination either immediately or after the delay time. 2. Hang up to finish the call. Operational notes • if ...

  • Page 48

    2-38 emerald ice deluxe telephone user guide te le ph on e s et u p 2 setup 1. While your extension is idle, press pgm p98 . You hear a confirmation tone and the display indicates the new mode set: 2. Press pgm p98 again to advance through each of the available modes. Receiving a call in va-hf mode ...

  • Page 49

    Emerald ice deluxe telephone user guide 2-39 te le ph on e s et u p 2 b. Press the s button to activate the speakerphone and speak with the caller using the speakerphone. Operational notes • during tone ring, the red led associated with the s button will flash. If a feature/dss button has been progr...

  • Page 50: Messaging-Status Text

    2-40 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p90 description you can invoke a display message to inform other users of the current status of your extension. There are six programmed messages and one custom message that you can use. Whenever another deluxe t...

  • Page 51

    Emerald ice deluxe telephone user guide 2-41 te le ph on e s et u p 2 operational notes • dial pad key 1 is used to select special characters. • dial * before any dial pad key to insert the numeral on the dial pad key instead of a letter in this character position. • when * is pressed after a letter...

  • Page 52: Night Mode/activate

    2-42 emerald ice deluxe telephone user guide te le ph on e s et u p 2 feature code: pgm p63 description after-hours operation can require different ringing patterns than those during normal business operations. The system can be placed into night mode as one of the available service modes. Any exten...

  • Page 53: Voice Page (Allow/deny)

    Emerald ice deluxe telephone user guide 2-43 te le ph on e s et u p 2 feature code: pgm p#9 description you can block one-way page announcements at your extension by dialing the page deny code. The voice page (allow/deny) feature does not affect enabled background music. 1. When the extension is idl...

  • Page 54: Pause Insertion

    2-44 emerald ice deluxe telephone user guide te le ph on e s et u p 2 operational notes • you will still hear intercom calls and private voice announcements. • the page allow/deny feature code can be programmed on a feature/dss button. Feature code: pgm p70 description pause insertion is used to add...

  • Page 55: Phone Lock/unlock

    Emerald ice deluxe telephone user guide 2-45 te le ph on e s et u p 2 feature code: pgm p97 description this feature is used to prevent anyone from making unauthorized outside line calls from your extension. This feature code is also used to program your private, four-digit extension password. Lock ...

  • Page 56

    2-46 emerald ice deluxe telephone user guide te le ph on e s et u p 2 unlock your phone 1. Press pgm p97 . 2. Enter the current password and then press [show] . 3. Press [no] . 4. Outside line calls can now be made at this extension. Operational notes • when your extension is locked, you can only ma...

  • Page 57: Speakerphone

    Emerald ice deluxe telephone user guide 2-47 te le ph on e s et u p 2 feature code: s description the emerald ice deluxe telephones are all equipped with a high-quality, half-duplex speakerphone. This feature makes it possible to place hands-free calls. The speakerphone is disabled when headset mode...

  • Page 58: Status Lamp

    2-48 emerald ice deluxe telephone user guide te le ph on e s et u p 2 description the deluxe telephone uses a dual colored led status bar lamp to assist the user in recognizing the extension status. The status bar lamp will give these visual indications: operational notes n/a 2.30 status lamp flash ...

  • Page 59: Volume Control

    Emerald ice deluxe telephone user guide 2-49 te le ph on e s et u p 2 description the emerald ice deluxe telephone is equipped with a volume control that you can use to adjust the various volume settings of the telephone. The following function volumes can be adjusted: • background music • ringing •...

  • Page 60

    2-50 emerald ice deluxe telephone user guide te le ph on e s et u p 2.

  • Page 61: Making Calls

    Emerald ice deluxe telephone user guide 3-1 maki ng ca lls 3 3 making calls feature code: 9 description access to outside lines, is available using several ways. They can be accessed by: • dialing the specific outside line (lines 700 - 757 ) or outside line group ( 9 ). • pressing a programmed outsi...

  • Page 62: Making An Intercom Call

    3-2 emerald ice deluxe telephone user guide maki ng ca lls 3 feature code: 401 - 464 description to make an intercom call, dial the extension number. Or… press one of the pre-programmed feature/dss buttons of the extension that you want to call. Refer to section 4.17 for instructions on programming ...

  • Page 63

    Emerald ice deluxe telephone user guide 3-3 maki ng ca lls 3 feature code: 89 description if you would like a call to be associated with a specific account number in the emerald ice station message detail reporting (smdr), you must enter an account code before making the call. The account code lengt...

  • Page 64: Auto Redial

    3-4 emerald ice deluxe telephone user guide maki ng ca lls 3 feature code: pgm p78 description you can use auto redial (ar) to dial the last number that you dialed. The system waits for a predetermined time for the call to be answered. If the call is not answered during this time, the system hangs u...

  • Page 65: Meet-Me Conference

    Emerald ice deluxe telephone user guide 3-5 maki ng ca lls 3 feature code: 0 description the extension that is programmed as the attendant may receive internal calls via a programmed operator code. To call the attendant/operator, press 0 . Operational notes • the operator code is in addition to the ...

  • Page 66

    3-6 emerald ice deluxe telephone user guide maki ng ca lls 3 transfer a caller to a meet me conference 1. Press x while connected with another extension or outside line. 2. Dial the meet-me conference destination for this call. ( 860 - 867 ). 3. Hang up to complete the transfer. Join a meet-me confe...

  • Page 67

    Emerald ice deluxe telephone user guide 3-7 maki ng ca lls 3 feature code: pgm p77 description the emerald ice system can accommodate eight, 4-party conferences simultaneously. Conferences can include a maximum of 3 outside lines or up to 4 extensions. One telephone station acts as the conference ma...

  • Page 68

    3-8 emerald ice deluxe telephone user guide maki ng ca lls 3 establish an unsupervised conference 1. Establish a conference with two outside lines as described above. 2. Press pgm p77 . The unsupervised conference is established and your extension is returned to idle. Rejoin an unsupervised conferen...

  • Page 69

    Emerald ice deluxe telephone user guide 3-9 maki ng ca lls 3 private connection with a conference member (conference controller only) 1. While engaged in a conference the display shows: 2. Press [private] . The following will be displayed. 3. Press [exit] to abort the operation and return to the con...

  • Page 70

    3-10 emerald ice deluxe telephone user guide maki ng ca lls 3 operational notes • the conference manager is the extension that establishes a conference. • only the manager can add new parties. • only the conference manager is allowed to release any attending party. • when adding new parties to a con...

  • Page 71

    Emerald ice deluxe telephone user guide 3-11 maki ng ca lls 3 description the direct inward system access or disa feature allows you to remotely access system resources such as system speed dial, outside line access, and intercom dialing. Disa can be accessed via the auto attendant as well as by ded...

  • Page 72

    3-12 emerald ice deluxe telephone user guide maki ng ca lls 3 operational notes • up to 4 disa co lines may be used simultaneously. • the activation time for a disa co line is programmable for “never,” day,” “night” or “always.” • if you dial an invalid number your call will be directly transferred ...

  • Page 73: Last Number Redial

    Emerald ice deluxe telephone user guide 3-13 maki ng ca lls 3 feature code: pgm p8 description the last number redial feature, or lnr, automatically dials the last number dialed from your telephone. The lnr retains up to sixteen (16) digits. You may either choose a specific outside line by first pre...

  • Page 74

    3-14 emerald ice deluxe telephone user guide maki ng ca lls 3 description off-hook voice announce, or ohva, allows you to make an off-hook voice announcement over the speaker of a busy extension. To receive an ohva call, the call must be from the handset. An ohva call can be rejected. Placing an ohv...

  • Page 75: On-Hook Dialing

    Emerald ice deluxe telephone user guide 3-15 maki ng ca lls 3 description you can make outgoing calls from your deluxe telephone using the speakerphone. The s button led is lit when you are making a call. 1. Dial any extension number directly from the keypad without lifting the handset. The hotkey f...

  • Page 76: Saved Number Redial

    3-16 emerald ice deluxe telephone user guide maki ng ca lls 3 operational notes • the page allow/deny feature code may be programmed on a feature/dss button. Feature code: pgm p51 description the saved number redial, or snr feature is normally used whenever you want to store a telephone number that ...

  • Page 77: Speed Dial

    Emerald ice deluxe telephone user guide 3-17 maki ng ca lls 3 extension 500 - 519 , system 600 - 699 description the speed dial feature allows you to store frequently dialed numbers. There are 20 speed bins per extension and 100 system speed bins that can be shared by all extensions. Setup 1. Press ...

  • Page 78

    3-18 emerald ice deluxe telephone user guide maki ng ca lls 3 operational notes • only a deluxe telephone can program system speed dial bins using atten- dant administration. • speed bins may be chained. • pauses and flashes may be stored in speed dial. • if you access an empty bin the display will ...

  • Page 79: Calling Features

    Emerald ice deluxe telephone user guide 4-1 cal ling featur es 4 4 calling features description the answering machine emulation feature requires the optional emerald ice voice mail system. Whenever your voice mailbox answers a call, the emerald ice allows you to screen the caller leaving the message...

  • Page 80: Call Back (Co Line)

    4-2 emerald ice deluxe telephone user guide cal ling featur es 4 4. If you select the softkey beneath yes] , the display shows: 5. Press the softkey beneath answer] to be connected to the caller and remove him from the voice mailbox. The voice mail button led will extinguish. 6. Press the softkey be...

  • Page 81

    Emerald ice deluxe telephone user guide 4-3 cal ling featur es 4 3. You will hear a confirmation tone and the display will read: 4. A few moments later, the display will return to an idle state. 5. When the selected outside line, or an outside line in the selected outside line group, becomes availab...

  • Page 82: Call Back (Extension)

    4-4 emerald ice deluxe telephone user guide cal ling featur es 4 description when you call an extension that is busy, in do not disturb, or idle, you can use the call back-extension feature to queue your call so that it will be placed as soon as the extension is available. 1. Dial the extension numb...

  • Page 83

    Emerald ice deluxe telephone user guide 4-5 cal ling featur es 4 to answer a call back: 1. When the call back begins, your extension will ring a special call back alert ring for 30 seconds and the display shows: a. Lift the handset or press s or… b. Press the softkey beneath reply ] to activate call...

  • Page 84: Call Park/call Park Answer

    4-6 emerald ice deluxe telephone user guide cal ling featur es 4 feature code: pgm p73 description the call park/call park answer feature allows you to “park” a call at any extension. It is also used to retrieve a parked call from any extension. You can park and retrieve calls by dialing the call pa...

  • Page 85: Call Pick Up (Group)

    Emerald ice deluxe telephone user guide 4-7 cal ling featur es 4 feature code: * description the call pick up (group) feature is used to answer calls ringing at another extension. When you hear another extension in your pickup group ringing, press * . Or… when you hear an extension in a different pi...

  • Page 86: Camp On (Extension)

    4-8 emerald ice deluxe telephone user guide cal ling featur es 4 description the camp on feature alerts the user of a busy extension that another extension is attempting a call. When you initiate a camp on, the user at the busy extension hears a camp on alert tone. 1. Call a busy extension. The disp...

  • Page 87: Do Not Disturb (One Time)

    Emerald ice deluxe telephone user guide 4-9 cal ling featur es 4 feature code: pgm p4 description the one-time do not disturb feature allows you to block outside line ringing while engaged in a call. The feature will automatically be disabled at the end of the current call. 1. While you are connecte...

  • Page 88: Do Not Disturb (Override)

    4-10 emerald ice deluxe telephone user guide cal ling featur es 4 description the do not disturb – override feature allows you to override the do not disturb condition at another extension. Do not disturb-override is available only if intrusion ( section 4.16 ) is active on the calling extension. Ca...

  • Page 89: Flash (Co Line)

    Emerald ice deluxe telephone user guide 4-11 cal ling featur es 4 feature code: pgm p3 description the flash – co line feature is used with a call waiting feature from your telephone company . Flash – co line is used to generate a hook switch signal to the telephone company to answer the waiting cal...

  • Page 90

    4-12 emerald ice deluxe telephone user guide cal ling featur es 4 feature code: pgm p4 description using the forced intercom-call forward feature, you can immediately forward tone ringing intercom calls to the attendant by pressing the do not disturb button. 1. When your telephone is set to tone rin...

  • Page 91: Forced Intercom Tone Ring

    Emerald ice deluxe telephone user guide 4-13 cal ling featur es 4 feature code: * description you can use the forced intercom tone ring feature to cause the called telephone to ring when you initiate an intercom call. After a voice announce connection has been established to an extension, you may ch...

  • Page 92: Hold

    4-14 emerald ice deluxe telephone user guide cal ling featur es 4 feature code: h description you can place any outside line on hold by pressing the h button. When a line is place on hold, the green led indicates that this is your holding line and flashes at double wink rate. The same system hold li...

  • Page 93: Exclusive Hold

    Emerald ice deluxe telephone user guide 4-15 cal ling featur es 4 feature code: h description when using the pgm p button and h together, you can place an outside call on exclusive hold. While connected on an outside line, press pgm p and then press h . Operational codes • when you place a co line c...

  • Page 94: Hold Reminder

    4-16 emerald ice deluxe telephone user guide cal ling featur es 4 description the emerald ice system provides a programmable timer to remind you that a call has been left on system hold or exclusive hold. When hold reminder is enabled, you will hear one ring tone repeated each time the selected time...

  • Page 95: Holding Call Answer

    Emerald ice deluxe telephone user guide 4-17 cal ling featur es 4 feature code: h description the holding call answer feature allows you to place a call on hold and retrieve calls from hold by pressing the h button. When multiple calls are holding at an extension, holding call answer will access the...

  • Page 96: Intrusion

    4-18 emerald ice deluxe telephone user guide cal ling featur es 4 description the intrusion feature allows the initiator to enter into an existing conversation when the initiator has been given the privilege to do so via extension programming (“intrusion active” = y). Intrusion can be invoked both o...

  • Page 97: Meet Me Page

    Emerald ice deluxe telephone user guide 4-19 cal ling featur es 4 feature code: pgm p59 , # description any internal or external page announcement can be answered using a meet me page code. After hearing a page announcement, you can dial the meet me page code from any telephone and be connected to t...

  • Page 98: Note Pad

    4-20 emerald ice deluxe telephone user guide cal ling featur es 4 feature code: pgm p5* description the note pad feature enables you to enter a telephone number while on a call and dial it later on. 1. While connected to an outside line, press the pre-programmed feature/dss button designated as note...

  • Page 99

    Emerald ice deluxe telephone user guide 4-21 cal ling featur es 4 feature code: pgm p96 description a busy or unattended deluxe telephone can be notified of a call attempt via the emerald ice messaging feature. A message may be sent and received in several forms: • a call me message • a customized t...

  • Page 100

    4-22 emerald ice deluxe telephone user guide cal ling featur es 4 sending a text message 1. You place a call to an extension without an answer or busy… 2. Press the softkey beneath msg] . 3. Press the softkey beneath preprog] . You are prompted to select the message: 4. Select the text message to se...

  • Page 101

    Emerald ice deluxe telephone user guide 4-23 cal ling featur es 4 2. Press the softkey beneath msg] . When the emerald ice voice mail system is active, the options in the display change to add this option. 3. Press the softkey beneath vmsg] . The connection is diverted immediately to the emerald ice...

  • Page 102

    4-24 emerald ice deluxe telephone user guide cal ling featur es 4 canceling a sent text message or a sent call me message 1. Press pgm p*96 . 2. Enter the extension number where the message was left. Then press the softkey beneath save] .The message is deleted. 4. Press the softkey beneath msg] . Op...

  • Page 103

    Emerald ice deluxe telephone user guide 4-25 cal ling featur es 4 description the emerald ice system allows users to monitor conversations at other extensions. Monitoring of busy extensions and outside lines is possible only at extensions with a an authorized monitor class of service. 1. Place a cal...

  • Page 104: Mute

    4-26 emerald ice deluxe telephone user guide cal ling featur es 4 feature code: m description press the m button during a conversation to disconnect the microphone whenever it is necessary. Mute can be invoked to prohibit the telephone-connected party from listening in. 1. While connected to any cal...

  • Page 105: Pulse to Dtmf Conversion

    Emerald ice deluxe telephone user guide 4-27 cal ling featur es 4 feature code: * description when the system is connected to dial pulse (rotary) outside lines, you may manually force the system to send dtmf tones to access dtmf driven services. 1. Access an outside line (pulse dialing) and dial any...

  • Page 106: Release Key

    4-28 emerald ice deluxe telephone user guide cal ling featur es 4 feature code: pgm p52 description the release key feature can be used to cancel or complete any current action without hanging up the handset. Operational notes • release key must be programmed on a feature/dss button to operate. • re...

  • Page 107: Transfer

    Emerald ice deluxe telephone user guide 4-29 cal ling featur es 4 description the transfer feature is used to change calls from your extension to another extension. Unsupervised 1. While connected to a call from either an outside line or an intercom extension press x . 2. Dial the destination direct...

  • Page 108

    4-30 emerald ice deluxe telephone user guide cal ling featur es 4 supervised 1. While connected to a call either from an outside line or an intercom extension, press the x button. 2. Dial the extension destination directory number where this call is to be transferred. Press the appropriate extension...

  • Page 109: Transfer and Answer

    Emerald ice deluxe telephone user guide 4-31 cal ling featur es 4 feature code: pgm p68 description the transfer and answer feature is a feature that speeds the process of completing a transfer and answering a ringing call by pressing one button. This feature must be used from a feature/dss button t...

  • Page 110: Silent Record

    4-32 emerald ice deluxe telephone user guide cal ling featur es 4 feature code: pgm p67 description the silent record feature, when invoked, will record a conversation. An emerald ice voicemail module must be installed and operating for the silent record feature to operate. 1. Dial an extension. 2. ...

  • Page 111: Help Mode

    Emerald ice deluxe telephone user guide 4-33 cal ling featur es 4 feature code: pgm p72 description the help mode feature is available to assist you with operating instructions for all emerald ice features. A voicemail module must be installed and operating for this feature to operate. 1. Press the ...

  • Page 112

    4-34 emerald ice deluxe telephone user guide cal ling featur es 4.

  • Page 113

    Visit us at our website http://www.Tadiran-us.Com email: coral@tadiran-us.Com usa headquarters tadiran telecom, inc. 4 tri harbor court port washington, ny 11050 tel. +1-516-632-7200, fax. +1-516-632-7210 eme ra ld ice de lux e tel ephone us er guide ca ta logue n um be r initia l rel ease 7 24 4-7 ...