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Tadiran Telecom FlexSet 120 User Manual

Manual is about: Tadiran Telecom FlexSet Digital VOIP Terminal

Summary of FlexSet 120

  • Page 1

    Flexset 280, 280d, 280d-z 120, 120d & 120l user guide . The flexible way to communicate (version 14.66).

  • Page 2

    The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting tadiran telecom ltd.’s (here in referred to as the “manufacturer”) rights in the aforesaid informat...

  • Page 3

    Table of contents i flexset 120/280 user guide introduction............................................................................. Iv list of feature codes ............................................................. V symbols used in this guide ..................................................

  • Page 4

    Table of contents (cont.) ii flexset 120/280 user guide follow me.............................................................................. 69 forced release..................................................................... 71 group calls (conference): ...........................................

  • Page 5

    Table of contents (cont.) iii flexset 120/280 user guide room status ...................................................................... 154 saved number/repeat number ......................................... 156 second party’s speaker status.......................................... 157 securit...

  • Page 6

    Introduction iv flexset 120/280 user guide welcome to the coral system and its associated flexset units based on voice over ip and isdn standards. Much thought has gone into making this system flexible and easy to use. The flexset will become an invaluable part of your work environment, providing yo...

  • Page 7

    List of feature codes v flexset 120/280 user guide account code .................................................................. #1990 acd & ucd groups: calls waiting display (for acd group) ........................ #1982 load id (for acd group) ............................................. #1973 ...

  • Page 8

    List of feature codes (cont.) vi flexset 120/280 user guide camp-on: call back ........................................................... Xfer 2, #176 off-hook (call waiting/call offer)................................ Xfer 8 cancellation code 8 ..................................... #10 or # > 0 or ...

  • Page 9

    List of feature codes (cont.) vii flexset 120/280 user guide message: answering............................................................. #175 or #5 leaving......................................................Xfer 5, #175 or #5 cancellation ..........................................................

  • Page 10

    List of feature codes (cont.) viii flexset 120/280 user guide whisper page: activation ....................................................................#1744 receiving: turning on/off...........................................#1745 feature code no. Feature code no. L i s t o f f e a t u r e c o d...

  • Page 11

    Symbols used in this guide ix flexset 120/280 user guide [code] telephone keys: the key includes a name and an indication led. [xfer]* xfer (transfer) key: when auto transfer is defined at the station, pressing xfer is not required while on an established call. The xfer key with asterisk indicates f...

  • Page 12

    Product features and model designations a flexset 120/280 user guide the coral flexset 120/120d/120l and 280/280d/280d-z series of digital electronic telephone sets are high performance, easy to use instruments; combining excellent voice quality, comfort, and convenience in a state-of-the-art commun...

  • Page 13

    Product features and model designations b flexset 120/280 user guide 4 system defined (fixed) programmable keys, identical function to all keysets in the system dial pad (key pad) handset loudspeaker, voice announcer, electronic ringer volume up/down, adjusts speakerphone, handset and background mus...

  • Page 14

    Product features and model designations c flexset 120/280 user guide 4 system defined (fixed) programmable keys, identical function to all keysets in the system dial pad (key pad) earpiece, electronic ringer headset (purchased by the customer) microphone volume up/down, adjusts headset levels; ringe...

  • Page 15

    Product features and model designations d flexset 120/280 user guide 4 system defined (fixed) programmable keys, identical function to all keysets in the system dial pad (key pad) handset loudspeaker, voice announcer, electronic ringer volume up/down, adjusts speakerphone, handset and background mus...

  • Page 16

    Product features and model designations e flexset 120/280 user guide handset volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, ringer cadence; scrolls display lists loudspeaker, voice announcer, electronic ringer microphone display panel, 2 lines,...

  • Page 17

    Product features and model designations f flexset 120/280 user guide volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, ringer cadence message waiting lamp 4 system defined (fixed) programmable keys, identical function to all keysets in the system ...

  • Page 18

    Product features and model designations g flexset 120/280 user guide volume up/down, adjusts speaker, handset and background music levels; ringer level, ringer cadence message waiting lamp 4 system defined (fixed) programmable keys, identical function to all keysets in the system dial pad (key pad) ...

  • Page 19

    Product features and model designations h flexset 120/280 user guide handset line x handset line flexset 280 series - bottom view flexset 120 series - bottom view f l e x s e t 2 8 0 a n d 1 2 0 m o d e l s – e x t e r n a l c o n n e c t i o n s.

  • Page 20: Rear View

    Product features and model designations i flexset 120/280 user guide line dc 1st handset rj-45 jack for optional flexset 40b right side view rear view power supply (24 to 48 vdc) rj-11 jack telephone line to coral system connection for second handset or monitor audio connection to handset or handsfr...

  • Page 21

    Product features and model designations j flexset 120/280 user guide place telephone number here (plastic cover) handset off-hook removable handset on-hook h a n d s e t h o o k a n d t e l e p h o n e n u m b e r s.

  • Page 22: Step 2

    Product features and model designations k flexset 120/280 user guide step 2 step 1 snap the legs located on the thick edge of the bracket into the upper wide slots on the back of the phone. Place the bracket’s legs, located on the thin edge of the bracket, into the lower narrow slots on the back of ...

  • Page 23: Handset Hook Rotation

    Product features and model designations l flexset 120/280 user guide lift up the tab from the opening rotate the tab re-insert the tab into the opening step 1 step 2 step 3 handset hook rotation step 5 snap the legs located on the thick edge of the bracket into the lower wide slots on the back of th...

  • Page 24

    Product features and model designations m flexset 120/280 user guide 1 2 3 1 1 2 2 3 3 1 2 3 1 1 2 2 3 3 primary 1 2 3 1 2 3 partner t u r r e t c o n s o l e ( f l e x s e t 2 8 0 d + 6 x 4 0 b + 2 8 0 d ).

  • Page 25

    Product features and model designations n flexset 120/280 user guide t h i s p a g e i n t e n t i o n a l l y l e f t b l a n k ..

  • Page 26

    Account code - as required 1 flexset 120/280 user guide display message key led account code - as required #1990 when your company is equipped with a call accounting system, call statistics are printed through the station message detailed records (smdr) report. The call accounting system is defined ...

  • Page 27

    Account code - as required 2 flexset 120/280 user guide display message key led 3. Listen for the confirmation tone. C o n f i r m e d o n 4. Continue the call or hang up. R e c o n n e c t (trunk #) o f f note: depending upon your system definition, up to 16 digits are available for account numbers...

  • Page 28

    Account code - forced 3 flexset 120/280 user guide display message key led account code - forced the following procedures describe placing calls when the forced account code is required. To make an external call: 1. Dial external line access code or press outside line key or press speed key. 2. Dial...

  • Page 29

    Acd & ucd groups 4 flexset 120/280 user guide display message key led acd & ucd groups an acd/ucd group is a number of stations operating together for the purpose of automatic call distribution. The acd/ ucd groups form the building blocks for modern call centers. The automatic/uniform call distribu...

  • Page 30

    Acd & ucd groups: calls waiting display (acd only) 5 flexset 120/280 user guide display message key led acd & ucd groups: calls waiting display (acd only) #1982 this feature provides you with the ability to view the number of calls waiting for any acd group. To view the number of waiting calls for a...

  • Page 31

    Acd & ucd groups: load id - for acd group 6 flexset 120/280 user guide display message key led acd & ucd groups: load id - for acd group #1973 this feature enables the system to identify the acd group agent when joining the system for the first time during a session. Once your id number is registere...

  • Page 32

    Acd & ucd groups: load id - for acd group 7 flexset 120/280 user guide display message key led to load another id number: 1. Press [load id] or dial feature code #1973. Your current id number (xxxx) appears on the display. E n t e r i d xxxx l o a d i d o n 2. Dial your new id number (4 digits). As ...

  • Page 33

    Acd & ucd groups: log-in/out - for single acd group 8 flexset 120/280 user guide display message key led acd & ucd groups: log-in/out - for single acd group #1974 this feature is used when an acd group member joins or leaves an acd group. A user can simultaneously be a member of numerous acd groups....

  • Page 34

    Acd & ucd groups: log-in/out - for single acd group 9 flexset 120/280 user guide display message key led notes: 1) when you log-out from all the acd groups the log-in/out led is extinguished and your id number is erased from the l o g g e d o u t o f f system. The display shows: 2) when logging-in o...

  • Page 35

    Acd & ucd groups: primary log-in (acd only) 10 flexset 120/280 user guide display message key led acd & ucd groups: primary log-in (acd only) #1442 this feature allows defining one of your acd groups as having priority over other groups of which you are a member. Once you have logged in to your prim...

  • Page 36

    Acd & ucd groups: primary log-in (acd only) 11 flexset 120/280 user guide display message key led to log-out from the primary group: the procedure is the same as logging out from a single group (see previous page), except that the primary acd group number is entered. Note: after logging out so the g...

  • Page 37

    Acd & ucd groups: release/resume from all groups 12 flexset 120/280 user guide display message key led acd & ucd groups: release/resume from all groups #1975 you can temporarily self release from all of the acd/ucd groups of which you are a member. This feature also allows you to resume connections ...

  • Page 38

    Acd & ucd groups: release/resume from a ucd group 13 flexset 120/280 user guide display message key led acd & ucd groups: release/resume from a ucd group #1991 when your station is a member of a ucd group, you may temporarily exit the ucd group and then rejoin when required. To leave a single ucd gr...

  • Page 39

    Acd & ucd groups: wrap-up code (acd only) 14 flexset 120/280 user guide display message key led acd & ucd groups: wrap-up code (acd only) #1977 after an acd incoming call has been completed, information about the call can be sent to the ccm. This information might include whether or not the customer...

  • Page 40

    Acd & ucd groups: wrap-up time on/off 15 flexset 120/280 user guide display message key led acd & ucd groups: wrap-up time on/off #1976 the wrap-up time feature provides an idle acd/ucd group member with a time-out period between consecutive group calls. The time-out period is determined for each gr...

  • Page 41

    Audio level and speakerphone adjustment 16 flexset 120/280 user guide display message key led audio level and speakerphone adjustment the audio level adjustment is used to control the sound that emanates from the telephone’s loudspeaker and handset. To adjust audio level: • press to increase volume....

  • Page 42

    Auto answer on/off 17 flexset 120/280 user guide display message key led auto answer on/off #138 this feature can be used to answer all incoming calls automatically. Incoming calls to your station automatically connect after a predetermined number of rings so that you can answer the call handsfree. ...

  • Page 43

    Auto redial 18 flexset 120/280 user guide display message key led auto redial #178 the system can repeatedly dial external busy numbers. The system will redial until the phone rings or up to a number of attempts defined system-wide, before the number is erased from the scanner list. To activate auto...

  • Page 44

    Auto redial 19 flexset 120/280 user guide display message key led 2. When the called party answers, press the flashing [spkr] or lift the handset to enable conversation. To activate redial features for all numbers: 1. Press [auto redial] or dial feature code #178. A u t o r e d i a l o n once activa...

  • Page 45

    Auto redial 20 flexset 120/280 user guide display message key led to activate redial features for a single number: 1. Press [auto redial] or dial feature code #178. A u t o r e d i a l o n note: pressing vol keys allows scrolling through the redial list. When the required number is found the auto re...

  • Page 46

    Auto set relocate: permanent 21 flexset 120/280 user guide display message key led auto set relocate: permanent when defined for permanent relocation, this feature enables you to swap phones within the same coral system by assigning one flexset the profile of the other flexset, and vice versa. All t...

  • Page 47

    Auto set relocate: temporary 22 flexset 120/280 user guide display message key led auto set relocate: temporary when defined for temporary relocation, this feature allows a temporary move of your extension from one location to another, while preserving your extension's original setup. Activating aut...

  • Page 48

    Auto set relocate: temporary 23 flexset 120/280 user guide display message key led to cancel from the destination (your new) location: 1. Press the lit [auto set relocate] or dial auto set relocate feature code. R e l o c a t e e n t e r s o u r c e n o . O n 2. Dial your (source) station number (th...

  • Page 49

    Boss group 24 flexset 120/280 user guide display message key led boss group a boss group is a number of stations operating together in which the individual stations may or may not simultaneously ring, as defined by the system per boss group. The appropriate line key flashes at all stations when a ca...

  • Page 50

    Boss group: programming exclusive hold 25 flexset 120/280 user guide display message key led boss group: programming exclusive hold #187 as a boss group member, you can put your telephone into exclusive hold mode. This ensures that a call placed on hold can be retrieved only at the telephone where e...

  • Page 51

    Boss group: programming privacy 26 flexset 120/280 user guide display message key led boss group: programming privacy #186 or #6 as a boss group member you can put your telephone into privacy mode. This prevents other stations within your boss group from accidentally joining your conversations. To a...

  • Page 52

    Boss group: call forward 27 flexset 120/280 user guide display message key led boss group: call forward calls arriving at your boss group can be forwarded, according to certain criteria, to ring at various destinations.The system can distinguish between calls arriving from an internal or external so...

  • Page 53

    Boss group: call forward 28 flexset 120/280 user guide display message key led to activate call forward: 1. Press the required [call forward] key, or dial the appropriate call forward ( e ) f w d type (call forward external) feature code (see table on page 29 ). 2. Dial your boss group number. Bbbbb...

  • Page 54

    Boss group: call forward 29 flexset 120/280 user guide display message key led boss group call forward type feature codes internal and external calls external calls only all #168 #17707 busy #167 #17706 no answer #169 #17708 timed #1984 #17709.

  • Page 55

    Boss group: using 30 flexset 120/280 user guide display message key led boss group: using making calls: 1. Press a free [line -nn] key. O f f 2. Dial required number. O n note: the line key led of all group members changes from off to steady on. Receiving calls: when line flashes and telephone rings...

  • Page 56

    Boss group: using 31 flexset 120/280 user guide display message key led privacy during a call: activate/cancel while on a call you can speak privately without other parties joining in. This is done by using the privacy key. The privacy key turns the feature on and off and can be pressed as many time...

  • Page 57

    Boss group: using 32 flexset 120/280 user guide display message key led to place a call on exclusive hold: for an explanation of how exclusive hold operates see explanation of privacy on page 30 . For programming exclusive hold see page 25 . Note: if your telephone is not in exclusive hold mode for ...

  • Page 58

    Break-in 33 flexset 120/280 user guide display message key led break-in xfer 3, #124 this feature enables an authorized user to break into an established two-party call. To break into a busy destination: 1. Press [break in] . B u s y xxxxx or press [xfer] and dial break-in code 3. B t o yyyyy xxxxx ...

  • Page 59

    Broker/consultation/3-way conference call 34 flexset 120/280 user guide display message key led broker/consultation/3-way conference call xfer your telephone can be set up to use only one of the following three party functions, as defined through your class of service. Each action is performed by fi...

  • Page 60

    Broker/consultation/3-way conference call 35 flexset 120/280 user guide display message key led all the following features are activated during an established call: to activate a broker call: 1. Press [xfer] *. 2. Dial the third party - wait for answer. 3. Press [xfer] to alternate between parties (...

  • Page 61

    Broker/consultation/3-way conference call 36 flexset 120/280 user guide display message key led to activate 3-way call: 1. Press [xfer] *. 2. Dial the third party number. When the party answers either • press [forced release] t o release the third party and to return to original call (same as consul...

  • Page 62

    Call forward 37 flexset 120/280 user guide display message key led call forward calls arriving at your station can be forwarded to ring at various destinations, depending on the state of the terminal (all, busy, no answer, timed). Your flexset can distinguish between calls arriving from an internal ...

  • Page 63

    Call forward 38 flexset 120/280 user guide display message key led internal/external forwarding in addition to the forwarding options detailed on (see page 37 ), you can distinguish between calls arriving from an internal or external source when forwarding. For each forwarding feature (forward all, ...

  • Page 64

    Call forward 39 flexset 120/280 user guide display message key led to operate call forward: 1. Press required call forward key, or dial the appropriate call forward feature ( e ) f w d type o f f code (see table below). 2. Press to scroll through types (all, no answer, or busy) of call ( e ) f w d t...

  • Page 65

    Call forward 40 flexset 120/280 user guide display message key led operating call forward - key programmed with destination: you can program a feature key for “call forward” to a specific destination (see “programming: programmable keys” on page 135 ). Pressing the defined key automatically activate...

  • Page 66

    Caller id control 41 flexset 120/280 user guide display message key led caller id control #1444 the caller id control feature enables you to allow or restrict presenting of your telephone number to the called party for external calls. Your telephone is pre-set in the system to either restrict or dis...

  • Page 67

    Camp-on: call back - station, outside line 42 flexset 120/280 user guide display message key led camp-on: call back - station, outside line xfer 2, #176 when a station is busy or does not answer, or when an outside line is busy, you may request that the system automatically call you back when the re...

  • Page 68

    Camp-on: call back - station, outside line 43 flexset 120/280 user guide display message key led when your phone rings (required trunk now idle): 1. Answer the call/listen for the outside dial tone c a m p - c a l l ( your # ) c a m p - o n t o xxxxx f l a s h i n g or should you hear inside distinc...

  • Page 69

    Camp-on: off-hook - call waiting/call offer 44 flexset 120/280 user guide display message key led camp-on: off-hook - call waiting/call offer xfer 8 upon hearing a busy tone from a coral station, this feature enables you to send a call waiting tone to the busy party. When you apply this feature you ...

  • Page 70

    Class of service (cos) switchover 45 flexset 120/280 user guide display message key led class of service (cos) switchover #149 each station has a primary and secondary class of service (cos), which provides the basis for dialing and feature capabilities for a particular station. You may change from ...

  • Page 71

    Conference, multiparty 46 flexset 120/280 user guide display message key led conference, multiparty 7098-7099 conference calls allow several users to join a multiparty conversation. Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call. You may use...

  • Page 72

    Conference, multiparty view/release 47 flexset 120/280 user guide display message key led conference, multiparty view/release #1983 this feature allows an authorized user, from idle, to release a conference participant from an ongoing conference. This feature also allows viewing the participant list...

  • Page 73

    Conference, multiparty lock 48 flexset 120/280 user guide display message key led conference, multiparty lock #1441 conference lock allows an authorized user to block other users from joining an ongoing conference. The conference lock key acts as an on/off switch, locking and unlocking the conferenc...

  • Page 74

    Directory 49 flexset 120/280 user guide display message key led directory #1994 this feature provides a searchable directory listing for users of display enabled flexsets (120d, 280d, 280d-z). Both shared and personal records are combined and organized alphabetically, for easy retrieval. A search re...

  • Page 75

    Directory 50 flexset 120/280 user guide display message key led to search the directory: note: both shared and personal directories are accessed by the first constituent of an entry. If an entry consists of a given name and a family name, the search will look for the attribute listed first. 1. Press...

  • Page 76

    Directory 51 flexset 120/280 user guide display message key led to modify a personal directory entry 1. Retrieve the required name (see search on page 50 ). S e a r c h : > name o n 2. Dial #2. N a m e : > current name o n 3. If required, enter the modified name (see table on page 54 for edit option...

  • Page 77

    Directory 52 flexset 120/280 user guide display message key led to add a new entry to personal directory: 1. Press [directory] or dial the directory feature code #1994. D i r e c t o r y s e a r c h : o n 2. Dial #1. N a m e : o n 3. Enter the name of your contact (up to 16 characters including spac...

  • Page 78

    Directory 53 flexset 120/280 user guide display message key led keypad - alphabetic mode use the keypad to make new entries or navigate through the directory to a specific entry. The cursor advances automatically when the next key is pressed. If two consecutive letters are on the same key, wait for ...

  • Page 79

    Directory 54 flexset 120/280 user guide display message key led editing keys the directory allows you to easily retrieve a telephone number by keying a name of your contact and to place a call to the search result as soon as the match is found. The available key combinations are listed in the table ...

  • Page 80

    Directory 55 flexset 120/280 user guide display message key led scroll use to scroll, contact by contact, through directory entries. Directory entries are automatically alphabetized. Caps lock [caps lock] a toggle key that, when pressed, causes all subsequent alphabetic characters to be either lower...

  • Page 81

    Divert call 56 flexset 120/280 user guide display message key led divert call #1445 this feature enables you to divert an incoming call while actively engaged in another call, or while an idle station is ringing, without first answering it. The call you are engaged in is not interrupted, nor is the ...

  • Page 82

    Do not disturb (dnd) 57 flexset 120/280 user guide display message key led do not disturb (dnd) #145 this feature enables you to inhibit the telephone from ringing, although you will still receive voice page calls. However, when dnd is activated you are still able to make outgoing calls. Any call fo...

  • Page 83

    Do not disturb (dnd) 58 flexset 120/280 user guide display message key led to cancel from idle: 1. Press the lit [dnd] . D o n o t d i s t u r b o n or dial do not disturb feature code #145 followed by cancellation code . D o n t d i s t u r b o f f o f f 2. Listen for the confirmation tone..

  • Page 84

    Do not disturb override 59 flexset 120/280 user guide display message key led do not disturb override xfer 3, #124 dnd override can only be utilized by an authorized user. This feature can be applied to stations that are idle, but have been set to do not disturb or unattended. After dialing a statio...

  • Page 85

    Elapsed time display 60 flexset 120/280 user guide display message key led elapsed time display #129 this feature enables you to display the elapsed time during an incoming or outgoing external or network call. When activated from idle, elapsed time automatically displays the duration of a call when...

  • Page 86

    Executive privilege 61 flexset 120/280 user guide display message key led executive privilege #170 executive privilege allows you to use the features available at your station from any other station in the system. This feature operates for a single call. To activate executive privilege: 1. Lift hand...

  • Page 87

    Flash (calibrated opening) on trunk 62 flexset 120/280 user guide display message key led flash (calibrated opening) on trunk #150 the flash feature sends a signal through the system to trunk lines in order to operate certain types of features that are available on the second system. The second syst...

  • Page 88

    Flexicall 63 flexset 120/280 user guide display message key led flexicall #17710, 17711, 17712 calls ringing at your coral station can simultaneously ring at any designated internal or external phone (e.G. Home phone, mobile, second station) and can be answered at either phone. Your flexset can dist...

  • Page 89

    Flexicall 64 flexset 120/280 user guide display message key led internal/external flexicall you can distinguish between calls arriving from an internal or external source when operating the flexicall feature. You can set your flexset to send your calls as follows: • all, internal and external calls ...

  • Page 90

    Flexicall 65 flexset 120/280 user guide display message key led to operate flexicall: 1. Press the required [flexicall] key, or dial the appropriate feature code. F l e x type o f f (see table below). 2. Dial the remote destination number (internal number or public/private f l e x type (remote #) o ...

  • Page 91

    Flexicall 66 flexset 120/280 user guide display message key led receiving calls at an off-site remote destination if your remote destination is located outside the enterprise (connected to the pstn or public cellular network), you can answer all your incoming calls from your remote destination. Note...

  • Page 92

    Flexicall 67 flexset 120/280 user guide display message key led switch to broker/ consultation/3-way conference call > 2 a dial tone prompts you to enter the required third party number. Depending on your class of service definitions, one of the following three party functions will be activated: • b...

  • Page 93

    Flexicall 68 flexset 120/280 user guide display message key led to activate voice mail/ivr from your remote phone: you can access your voice mailbox, retrieve messages and setup voice mail options for your coral station. 1. Answer the remote call. 2. Dial > 1. Listen for the dial tone. Your original...

  • Page 94

    Follow me 69 flexset 120/280 user guide display message key led follow me #189 / #17713 this feature allows you to collect your calls from another station. The source station is then put into a call forward all state. Follow me can be activated only from the new location. You can choose between two ...

  • Page 95

    Follow me 70 flexset 120/280 user guide display message key led to cancel - from the secondary location: 1. Lift handset, or press [spkr] from any station. 2. Dial follow me feature code (see table below). ( e ) f o l l o w m e xxxxx o n or press [(e) follow me] 3. Dial your own station number. 4. D...

  • Page 96

    Forced release 71 flexset 120/280 user guide display message key led forced release #123 this feature allows an authorized user to release two ports communicating with each other. To force release a port using preprogrammed buttons: 1. Dial port number. 2. Listen for busy tone. B u s y xxxxx 3. Pres...

  • Page 97

    Forced release 72 flexset 120/280 user guide display message key led 4. Listen for conversation, you may press [spkr] or hang up in order to allow the continuation of the call. Or 5. Press [xfer] . 6. Press [spkr] or hang up to release..

  • Page 98

    Group calls (conference) 73 flexset 120/280 user guide display message key led group calls (conference) 5600-5849 group calls are conference calls, allowing participation of up to 250 members at a time. Two options are offered: a) preset group calls comprised of predefined members, b) add on (tempor...

  • Page 99

    Group calls (conference) 74 flexset 120/280 user guide display message key led use the following form to write in your group call details: the following group call pages are subdivided into the topics listed below: group call members group operator group call access code (group#) conference number (...

  • Page 100

    Group calls: preset conference activation 75 flexset 120/280 user guide display message key led group calls: preset conference activation 5600-5849 preset group calls are comprised of a number of specified members whose stations ring simultaneously when an assigned group call number is dialed. This ...

  • Page 101

    Group calls: temporary conference activation 76 flexset 120/280 user guide display message key led group calls: temporary conference activation #1449 the temporary conference feature allows an authorized user to establish an add-on (temporary) group call by adding participants as the conference is b...

  • Page 102

    Group calls: temporary conference activation 77 flexset 120/280 user guide display message key led 7. Wait for members to join, hear the warning tone (if defined system-wide) c o n f c o m p l e t e d g r p c a l l ( group# ) o f f every time a member answers. 8. Start speaking when the conf complet...

  • Page 103

    Group calls: joining 78 flexset 120/280 user guide display message key led group calls: joining 5600-5849 the registered members join a conference being initiated by answering the incoming group call. Provided the conference is not locked against non- registered participants, they can join the confe...

  • Page 104

    Group calls: addition of participants 79 flexset 120/280 user guide display message key led group calls: addition of participants 5600-5849 allows an authorized user to transfer a new participant to an established conference. The feature enables a user engaged in a conversation to add his conversing...

  • Page 105

    Group calls: submitting request to speak 80 flexset 120/280 user guide display message key led group calls: submitting request to speak #1443 members may be permitted to participate in a group call with the ability to speak and hear each other, or in the mute mode. In case of a muted conference only...

  • Page 106

    Group calls: control over permission to speak (operator) 81 flexset 120/280 user guide display message key led group calls: control over permission to speak (operator) this function is relevant for group calls defined to admit participants only in mute mode. This feature allows the group operator to...

  • Page 107

    Group calls: forced release of a participant 82 flexset 120/280 user guide display message key led group calls: forced release of a participant #1446 this feature allows an authorized user, from idle, to release a participant from an ongoing conference. The feature does not allow the user to view th...

  • Page 108

    Group calls: forced release of an entire group call 83 flexset 120/280 user guide display message key led group calls: forced release of an entire group call #1447 this feature allows an authorized user, from idle, to release the entire group call. To release an entire group call: 1. Dial feature co...

  • Page 109

    Headset only 84 flexset 120/280 user guide display message key led headset only #1302 the feature is designed for users operating in headset mode. It is of particular value at information centers where the headset option is the most efficient way of communication. When activated, the headset only fe...

  • Page 110

    Help: requesting 85 flexset 120/280 user guide display message key led help: requesting #1443 the help requesting feature allows you to alert a preselected station, while you are in conversation. This is of value, for example, if you happen to find yourself in a situation where you need help. The he...

  • Page 111

    Help: answering 86 flexset 120/280 user guide display message key led help: answering the help answering feature allows you to receive a call for help from another station. It is suggested that an agreed upon action takes place when you receive a request for help from your help partner. When your ph...

  • Page 112

    Hold 87 flexset 120/280 user guide display message key led hold #171 or #4 a calling party can be placed on hold while another call is made. The held party can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide. To place a call on hold: 1. Press [hold...

  • Page 113

    Hold 88 flexset 120/280 user guide display message key led to return to the call on multi-hold: 1. Press the lit [hold] key (see note 2) or dial #171. The held calls are returned in “first in/ first out” order. C a l l h o l d xxxxx 2. Then either: dial the required held party number or press to scr...

  • Page 114

    Hot line: delayed 89 flexset 120/280 user guide display message key led hot line: delayed upon lifting your handset you will receive an internal dial tone. However, if you do not dial a number within a system-wide defined time-out your telephone will automatically be routed to a pre-defined destinat...

  • Page 115

    Hot line: immediate 90 flexset 120/280 user guide display message key led hot line: immediate immediately upon lifting your handset your telephone may be automatically routed to a predefined destination. This feature cannot be defined at your telephone, but it is typically defined by the attendant. ...

  • Page 116

    Idle display - on/off 91 flexset 120/280 user guide display message key led idle display - on/off #137 when in idle mode, the first line of the display shows the time, date and site name and the second line indicates the name and station number where defined system-wide. You can switch the idle disp...

  • Page 117

    Individual remote system services (freedom) - irss 92 flexset 120/280 user guide display message key led individual remote system services (freedom) - irss # 17714 the irss feature, also known as freedom, enables you to connect an off-site non-coral phone (such as your home phone or mobile) to the c...

  • Page 118

    Individual remote system services (freedom) - irss 93 flexset 120/280 user guide display message key led placing irss calls • for irss calls placed from phones that send caller id, the irss feature must be enabled at your coral station. See steps below. • for irss calls placed from phones that do no...

  • Page 119

    Individual remote system services (freedom) - irss 94 flexset 120/280 user guide display message key led to place a call from irss phone that does not provide caller id: this applies for irss calls from off-site phones that do not possess a caller id number and, therefore, cannot be identified by th...

  • Page 120

    Individual remote system services (freedom) - irss 95 flexset 120/280 user guide display message key led options available while in an established irss call to dial description notes place a new call > 1 listen for a dial tone indicating that you can place a call to a new contact. Your original conv...

  • Page 121

    Individual remote system services (freedom) - irss 96 flexset 120/280 user guide display message key led broker/consultation/3-way conference call while engaged in an established flexicall or irss call, you can use one of the options listed below, as defined by your coral station class of service. F...

  • Page 122

    Individual remote system services (freedom) - irss 97 flexset 120/280 user guide display message key led to activate a combination of consultation/broker/3-way conference calls: 1. Dial > 2. 2. Dial the third party number and wait for an answer. 3. Dial > 2. The third party is put on hold. 4. When y...

  • Page 123

    Individual remote system services (freedom) - irss 98 flexset 120/280 user guide display message key led to access voice mail/ivr from an irss phone: you can access your voice mailbox, retrieve messages, and setup voice mail options for your coral station. 1. Place an irss call: • for a phone that p...

  • Page 124

    Individual remote system services (freedom) - irss 99 flexset 120/280 user guide display message key led to activate the flexicall all feature from your irss phone: (for information on the flexicall feature, refer to “flexicall” on page 63 ). 1. Place an irss call: • for a phone that provides caller...

  • Page 125

    Individual remote system services (freedom) - irss 100 flexset 120/280 user guide display message key led to enable a new irss phone from your current irss phone: note: to enable the irss feature at your coral station, you must first program a private/public library number with your off-site phone n...

  • Page 126

    Last number redial 101 flexset 120/280 user guide display message key led last number redial > or #143 the last number dialed is automatically stored in memory. To activate last number redial: 1. Press on the dial pad. R e d i a l n o . Xxxx f o r i n t e r n a l n u m b e r or press [last number] k...

  • Page 127

    Making calls: external and internal 102 flexset 120/280 user guide display message key led making calls: external and internal dialing can be accomplished in several ways, depending on what is most convenient for you. The following dialing methods can be used: • immediately, without lifting the hand...

  • Page 128

    Making calls: external and internal 103 flexset 120/280 user guide display message key led to make external or network calls: 1. Dial outside line access code or press outside line key. 2. Dial required external number, or o u t xx yyyyyyy 3. Press speed key (without dialing external number) or 4. D...

  • Page 129

    Making calls: external and internal 104 flexset 120/280 user guide display message key led 7) in certain systems the cost, or number of meter units, of the call are displayed, after an external call terminates. This appears for a short while, or until another call is made or received, in the format ...

  • Page 130

    Making calls: external and internal 105 flexset 120/280 user guide display message key led no b.C.: if the bearer capability of the trunk or dial service you are n o b . C . Attempting to connect does not match your station’s cos non isdn route: if your station’s cos is set to isdn only and n o n i ...

  • Page 131

    Malicious call trace on/off 106 flexset 120/280 user guide display message key led malicious call trace on/off #1740 details of incoming calls can be recorded using malicious call trace. They are added to the record when your station rings even if you do not answer. The number of calls stored for yo...

  • Page 132

    Malicious call trace printout 107 flexset 120/280 user guide display message key led malicious call trace printout #1741 the malicious call trace printout shows the calls traced for your station. The printout can be requested at any time from your station or from the attendant. To print the maliciou...

  • Page 133

    Message: answering 108 flexset 120/280 user guide display message key led message: answering #175 or #5 a message waiting can be indicated in one of the following ways: • periodic display and muted ringing • illuminated message key (when programmed on your telephone) • built-in message lamp illumina...

  • Page 134

    Message: answering 109 flexset 120/280 user guide display message key led to manually receive your message: 1. Press the lit [message] key or dial feature code #175. Call back message: c a l l xxxxx o n 2. Pressing either or allows scrolling through the message list. Attendant message a t t m s g xx...

  • Page 135

    Message: leaving 110 flexset 120/280 user guide display message key led message: leaving xfer 5, #175 or #5 messages can be left at either flexset or slt stations with a message waiting lamp, at station groups, or at network numbers. When you try to leave a message at a station and receive a reorder...

  • Page 136

    Message: leaving 111 flexset 120/280 user guide display message key led when your phone rings: 1. Answer the call and check the station number displayed. X x x x x m s g . ( your#) m e s s a g e a n s w e r 2. Deliver the relevant message. A n s w e r xxxxx note: 1) to program a msg key, use access ...

  • Page 137

    Message: cancellation 112 flexset 120/280 user guide display message key led message: cancellation #1440 the originator of the message can also cancel the message. To cancel a message: 1. Dial message cancellation code #1440. M s g c a n c e l 2. Dial station or network number. D i a l xxxxx 3. List...

  • Page 138

    Multilingual display 113 flexset 120/280 user guide display message key led multilingual display #1328 you can select the language that will be shown on your flexset display. Up to four languages may be chosen, as defined system-wide. To select the preferred language: 1. Press [multilingual display]...

  • Page 139

    Music on/off 114 flexset 120/280 user guide display message key led music on/off #135 if your system is equipped with a music source, you may choose to listen to music through your telephone speaker, when the set is idle. Lifting the handset or receiving a call will automatically switch the music of...

  • Page 140

    Music sources 115 flexset 120/280 user guide display message key led music sources #1329 up to four sources of background music can be selected from your flexset. The various music sources are defined system-wide. To select a music source: 1. Press [music source] or dial feature code #1329. M u s i ...

  • Page 141

    Mute 116 flexset 120/280 user guide display message key led mute #1320 during a conversation you may need to temporarily turn off the microphone on your telephone (handset and speakerphone). This will prevent the other party from hearing a portion of your conversation. The mute key is an on/off swit...

  • Page 142

    Name/dial number display 117 flexset 120/280 user guide display message key led name/dial number display #128 when required, during a call or feature activation, the dial number can be briefly displayed instead of the name. This feature can be activated both on incoming and outgoing calls. To displa...

  • Page 143

    Night answer (central bell/una pickup) 118 flexset 120/280 user guide display message key led night answer (central bell/una pickup) #192 or 78, #180 or 77 calls may be answered after the attendant leaves or when a central bell is ringing. Normally this feature is activated for incoming calls during...

  • Page 144

    Occ (other common carrier) 119 flexset 120/280 user guide display message key led occ (other common carrier) #127 occ is for users with rotary trunks and/or flexsets defined with auto transfer. This feature allows you to send dtmf tones over a trunk in order to use various features and services such...

  • Page 145

    Page_q 120 flexset 120/280 user guide display message key led page_q 7060-7069 you may place calls on a special hold (call park) by using the page_q dial number, and then either pick the call up at another station or page someone else to pick up the call. The held party may hear one of the following...

  • Page 146

    Paging 121 flexset 120/280 user guide display message key led paging the coral on-site voice paging system can be used for locating personnel, general announcements and emergency public address. Coral’s paging system combines a line of speakers and amplifiers with internal stations which enables pag...

  • Page 147

    Paging, announcing: public address 122 flexset 120/280 user guide display message key led paging, announcing: public address 7074-7079 when a public address system is attached to the coral, a page may be made via a system station. The form below may be used to write in locations and their associated...

  • Page 148

    Paging, announcing: zone (to flexset group) 123 flexset 120/280 user guide display message key led paging, announcing: zone (to flexset group) 7300-7309 you can page a preprogrammed group of flexsets within a zone, area or dispersed within your company. Use the form on this page to write in the vari...

  • Page 149

    Paging, announcing: voice (to single flexset) 124 flexset 120/280 user guide display message key led paging, announcing: voice (to single flexset) xfer 6, #191 or #3 announcing a voice page to a single flexset can be used, for example, as an intercom in order to converse between two stations, or as ...

  • Page 150

    Paging, announcing: voice (to single flexset) 125 flexset 120/280 user guide display message key led notes: 1) when you hear a reorder tone the station is protected from d n t d i s v p xxxxx receiving voice pages, the display shows: 2) to program a voice page key, use access code #191. 3) each flex...

  • Page 151

    Paging, receiving: auto-answer 126 flexset 120/280 user guide display message key led paging, receiving: auto-answer #133 this feature provides you with the ability to define the way you can answer a voice page call, either handsfree or manually (see page 128 ). Essentially this feature is an interc...

  • Page 152

    Paging, receiving: turning on/off 127 flexset 120/280 user guide display message key led paging, receiving: turning on/off #134 this feature allows you to block your flexset from receiving private (intercom) and/or zoned voice pages through the speaker. Voice page can be turned on or off according t...

  • Page 153

    Paging, receiving: using 128 flexset 120/280 user guide display message key led paging, receiving: using paging can take place through the speaker, however, the feature can be turned on and off (see page 127 ) as required. Receiving page calls can be activated at your station when the set is either ...

  • Page 154

    Park 129 flexset 120/280 user guide display message key led park #183 or 79 or #7 allows you to put a call on hold at one station, and pick it up at another station. The party put on park can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide. To park...

  • Page 155

    Park 130 flexset 120/280 user guide display message key led to pick up a parked call from same station where call is parked: 1. Press the winking key at which the call is being parked or press [call park] or dial park feature code #183. 2. Dial activation code . 3. Answer the call. Notes: 1) more th...

  • Page 156

    Passcode 131 flexset 120/280 user guide display message key led passcode #179 you can define a private unique passcode for your station set. The passcode will allow you (if defined in your cos) to operate phone lock, executive privilege, auto set relocate, irss, or cos switchover. The passcode can e...

  • Page 157

    Passcode 132 flexset 120/280 user guide display message key led to change passcode 1. Press [passcode] or dial feature code #179. 2. Dial your present passcode (4 digits). E n t e r o l d p a s s c o d e 3. Dial your new passcode (4 digits). E n t e r n e w p a s s c o d e 4. Redial your new passcod...

  • Page 158

    Phone dial lock 133 flexset 120/280 user guide display message key led phone dial lock #148 you can lock your telephone in order to prohibit unauthorized persons from dialing from your station. However, you can still answer incoming calls. After locking your station, you must unlock it in order to u...

  • Page 159

    Pickup: group, directed 134 flexset 120/280 user guide display message key led pickup: group, directed #181 or 76, #180 or 77 you may answer other ringing telephones within the system. There are two ways to do this: group pickup or directed pickup. Group pickup: allows you to pick up any telephone t...

  • Page 160

    Programming: programmable keys 135 flexset 120/280 user guide display message key led programming: programmable keys #139 the flexset series come equipped with 4 system defined (fixed) keys in addition to the 24 or more (up to 144 with flexset 40b) user programmable keys. Fixed keys are preprogramme...

  • Page 161

    Programming: programmable keys 136 flexset 120/280 user guide display message key led if many keys need to be programmed, as in the case of a flexset 40b, you may program one of the programmable keys with the code #139 for program in order to alleviate the need to enter the code each time you progra...

  • Page 162

    Programming: programmable keys 137 flexset 120/280 user guide display message key led to check key contents: 1. Press [prog] or dial #139. P r o g c o n t k e y c n t n t s xxxx 2. Press the assigned key (contents are displayed). Either k e y c n t n t s yyyy c o n t i n u e d 3. Press to check any ...

  • Page 163

    Programming: programmable keys 138 flexset 120/280 user guide display message key led to cancel key contents: 1. Press [prog] or dial #139. P r o g r a m s e l e c t b u t t o n . 2. Press selected key. P r o g c o n t k e y c n t n s x x x x o n 3. Press k e y c n t n t s o n 4. Press selected key ...

  • Page 164

    Programming: possibilities 139 flexset 120/280 user guide display message key led programming: possibilities #139 key contents key description procedure/example dss (direct station selection) permits you to make or transfer a call to an extension or trunk by using a defined key, and provides a busy ...

  • Page 165

    Programming: possibilities 140 flexset 120/280 user guide display message key led feature key without confirmation tone or display permits you to activate or cancel a feature or series of features without hearing a confirmation tone or seeing a display. The spkr code #120 must be programmed after ea...

  • Page 166

    Programming: button labeling 141 flexset 120/280 user guide display message key led programming: button labeling desi tm labeling system is used to label the buttons on the flexset. Desi plus is a user-friendly and powerful telephone designation strip program, which allows to use an office printer t...

  • Page 167

    Programming: button labeling 142 flexset 120/280 user guide display message key led to print the multi-designation label: 1. Use desi software to create layout of your multi-designation label (see previous page). 2. Enter the extensions assigned to the buttons on your flexset. 3. Feed your printer w...

  • Page 168

    Programming: button labeling 143 flexset 120/280 user guide display message key led to place a telephone number: 1. Insert a pointed tool into the hole located on the plastic plate covering the blank telephone number, as shown in the picture. 2. Lift upward to remove the plastic cover. 3. Peel off t...

  • Page 169

    Programming: boss group line key 144 flexset 120/280 user guide display message key led programming: boss group line key #126 program line key each flexset in a boss group can be programmed with line keys. The use of programmed line keys assists in defining the various ways in which a boss group can...

  • Page 170

    Programming: boss group line key 145 flexset 120/280 user guide display message key led to check a programmed line key: 1. Press [prog] or dial #139. P r o g r a m s e l e c t b u t t o n . 2. Press the assigned [line nn] key. P r o g c o n t bbbb l i n e nn o n 3. Press 4. Press [spkr ] or press an...

  • Page 171

    Programming: preference 146 flexset 120/280 user guide display message key led programming: preference #131 you can assign a line preference priority to your flexset. This priority informs the system as to which line, loop or trunk is selected when you make a call (lift the handset, press the spkr k...

  • Page 172

    Programming: preference 147 flexset 120/280 user guide display message key led 3. Dial activation code . P r e f . E n t e r e d 4. Listen for the confirmation tone. To check list of priorities: 1. Press idle [loop] or [line] key. P r e f e r e n c e 2. Dial preference feature code #131. P r e f e r...

  • Page 173

    Programming: preference 148 flexset 120/280 user guide display message key led priority destination 1. 2. 3. 4. 5. 6..

  • Page 174

    Receiving calls 149 flexset 120/280 user guide display message key led receiving calls there are several ways in which you can answer incoming calls: - lift the handset - press the flashing spkr button - press a flashing key (dss, loop, line, etc.) xxxxx c a l l yyyy notes: 1) when using the flexset...

  • Page 175

    Relay (accessory) 150 flexset 120/280 user guide display message key led relay (accessory) 7086-7091 you can switch a relay on or off in order to activate certain external devices, such as an external alarm, or electric lock. These devices are installed by your company. Use the form below to write d...

  • Page 176

    Reminder 151 flexset 120/280 user guide display message key led reminder #172 you can program your telephone to ring at a designated time, thereby reminding you of a scheduled event. If you do not answer, your telephone rings three more times, at one minute intervals, before the feature is cancelled...

  • Page 177

    Reminder 152 flexset 120/280 user guide display message key led to answer a reminder ring: at the requested time your telephone will ring. 1. Answer the call. R e m i n f l a s h i n g 2. Listen for the distinctive dial tone then either a n s w e r r e m i n o n 3. Press [spkr] or hang up. Or dial s...

  • Page 178

    Ring adjustment 153 flexset 120/280 user guide display message key led ring adjustment #136 ring adjustments allow you to define how the telephone will sound according to your personal preference. Each telephone in the room can ring differently in order to identify which telephone among several is r...

  • Page 179

    Room status 154 flexset 120/280 user guide display message key led room status 7026-7041 you may change any one of the 16 room status choices for your station. Use the following form to write in the various room statuses and related access codes available at your telephone. Note: this feature is app...

  • Page 180

    Room status 155 flexset 120/280 user guide display message key led name code name code 1. 7026 9. 7034 2. 7027 10. 7035 3. 7028 11. 7036 4. 7029 12. 7037 5. 7030 13. 7038 6. 7031 14. 7039 7. 7032 15. 7040 8. 7033 16. 7041.

  • Page 181

    Saved number/repeat number 156 flexset 120/280 user guide display message key led saved number/repeat number #196 or #9 an external number that you have dialed can be stored in memory and called later. A number can be saved during a conversation or when you hear a busy tone or when the dialed number...

  • Page 182

    Second party’s speaker status 157 flexset 120/280 user guide display message key led second party’s speaker status this feature alerts you when the loudspeaker of the party you are conversing with is activated for handsfree or group conversation. A speaker tone and display message notify you when th...

  • Page 183

    Security line 158 flexset 120/280 user guide display message key led security line #17700 this feature ensures that break-in cannot be accomplished by another station. When security is applied, call waiting tones and break-in from other stations are blocked. When security is on, a caller who tries t...

  • Page 184

    Series call 159 flexset 120/280 user guide display message key led series call #195 the system allows you to mark an external call before you transfer to a third party. This causes the call to return to you after the third party hangs up. A series call can only be marked while engaged in conversatio...

  • Page 185

    Series call 160 flexset 120/280 user guide display message key led when your telephone rings (third party hangs up): 1. The call returns to you. S e r i e s (calling #) f l a s h i n g 2. Answer the call. A n s w e r ( c a l l i n g #) 3. Ask the calling party if transfer to another party is require...

  • Page 186

    Silent monitor 161 flexset 120/280 user guide display message key led silent monitor this feature enables an authorized (cos) user to monitor and/or record (may require additional hardware) any system port, station, trunk, etc. (except data and conference) in any state, without audio or visual warni...

  • Page 187

    Silent monitor, 1-way splitting 162 flexset 120/280 user guide display message key led silent monitor, 1-way splitting #1448 the 1-way (split) silent monitor feature allows monitoring each party of the 2-way conversation separately. Only one of the conversing parties can be heard at a time. The feat...

  • Page 188

    Silent monitor, 2-way 163 flexset 120/280 user guide display message key led silent monitor, 2-way xfer 9, #1981 this feature allows an authorized user, while monitoring a selected port, to hear both parties of the 2-way conversation. The 2-way silent monitor can be activated while attempting to cal...

  • Page 189

    Silent monitor, 2-way 164 flexset 120/280 user guide display message key led 1. Monitoring volume can be adjusted by pressing . 2. To cancel silent monitor, press [spkr] or hang up. 3. To whisper page, press any [whisper] key (see also page 188 ). W h s p r p a g e (port# ) note: to program the moni...

  • Page 190

    Speakerphone/headset 165 flexset 120/280 user guide display message key led speakerphone/headset #120, #1323 your flexset is equipped with a speaker. The flexset is also equipped to operate as a speakerphone, which enables you to converse without lifting the handset. Pressing the speakerphone (spkr)...

  • Page 191

    Speakerphone/headset 166 flexset 120/280 user guide display message key led when flexset is programmed for spkr on/off key: • when using headset (or handset is off cradle): when your flexset is equipped with a headset and the spkr key is defined with the on/off option, you can answer and disconnect ...

  • Page 192

    Speakerphone/headset 167 flexset 120/280 user guide display message key led when flexset is programmed as headset only and for spkr on/off key: when your flexset is equipped with a headset and the headset only feature is activated, and the spkr key is set to operate as an on/off (connect/release) sw...

  • Page 193

    Speed dialing: programming private library 168 flexset 120/280 user guide display message key led speed dialing: programming private library #193 you may be allowed to program or update your telephone with your own private (personal) speed dial directory. This directory of speed dial numbers can be ...

  • Page 194

    Speed dialing: programming private library 169 flexset 120/280 user guide display message key led to delete a single number from memory: 1. Dial private speed call access code #193. P r i v a t l i b r a r i e s o n or dial the relevant library private number (7000 7009) or scroll through the librar...

  • Page 195

    Speed dialing: programming private library 170 flexset 120/280 user guide display message key led the following table defines the special codes that may be used as part of the outside telephone number. Table of special dial codes note: the number of digits that can be programmed, including dial code...

  • Page 196

    Speed dialing: using private and public libraries 171 flexset 120/280 user guide display message key led speed dialing: using private and public libraries dialing a number through your private library or system public library is basically the same, therefore the process is described generally for bo...

  • Page 197

    Split call 172 flexset 120/280 user guide display message key led split call #1321, #1322 split call allows you to alternate between two other parties, by pressing keys defined as exclude source and exclude destination. The feature also allows 3-way conversation by merely pressing one of the keys, e...

  • Page 198

    Split call 173 flexset 120/280 user guide display message key led to activate split call on conversation: 1. Press [xfer] *. A n s w e r ( source# ) e x c l e x c l s r c e d e s t 2. Dial destination number, wait for answer either a n s w e r ( destination# ) f l a s h o n 3. You can now alternate ...

  • Page 199

    Split call 174 flexset 120/280 user guide display message key led if you want to release the destination (second) party and return to 2-way conversation with the source: 8. Press [xfer] * if you want to release all parties: 9. Press [forced release] ..

  • Page 200

    Stop dial 175 flexset 120/280 user guide display message key led stop dial # or #1300 stop dial accelerates sending your call to the external destination or network number. This feature enables you to tell the system when dialing out on trunks has been completed. You can send a signal to the system ...

  • Page 201

    Transfer 176 flexset 120/280 user guide display message key led transfer #122 you can transfer both internal and external calls to other users within your system or outside it. A call can be screened or unscreened. Transfer routes a call you received to an idle station. It can also link a call you h...

  • Page 202

    Transfer 177 flexset 120/280 user guide display message key led to perform unscreened transfer of an established call: 1. Press [xfer] * (see page ix ). 2. Dial the required number or press a dss key. D i a l 3. Listen for the ringback or busy tone i n t e r n a l xxxxx 4. Press [spkr] or hang up to...

  • Page 203

    Transfer 178 flexset 120/280 user guide display message key led to transfer a held call: typically, use transfer of a held call to connect an incoming call to the held party, such as when you have to locate someone for a caller. 1. Dial a number or receive a call while the first call is in hold. 2. ...

  • Page 204

    Turret console 1 79 flexset 120/280 user guide display message key led turret console the turret console is a single telephone position comprised of two soft- connected flexsets 280x, each having up to three flexset 40b expansion modules attached. The combination of two flexsets provides the ability...

  • Page 205

    Turret console 1 80 flexset 120/280 user guide display message key led the turret console is comprised of two fully configured flexsets that can be operated independently one of another. One of the phones is defined as a primary and the other as a secondary (partner). Both flexsets’expansion modules...

  • Page 206

    Turret console 1 81 flexset 120/280 user guide display message key led 2. Press [spkr] button or lift the handset of the partner flexset. 3. Press the relevant dss button on the partner flexset or on one of the six expansion modules. To answer a call at the primary flexset refer to “receiving calls ...

  • Page 207

    Turret console 1 82 flexset 120/280 user guide display message key led operating a primary flexset you can control a call conducted at a primary flexset using the hold, transfer and toggle between calls functions programmed into buttons on the primary flexset and all six expansion modules. Operating...

  • Page 208

    Waiting calls display 183 flexset 120/280 user guide display message key led waiting calls display #1325 this feature provides you with the ability to view the number of calls waiting for you. To view the amount of waiting calls while in conversation: 1. Press [calls waiting] . W a i t i n g nn numb...

  • Page 209

    Waiting calls receiving 184 flexset 120/280 user guide display message key led waiting calls receiving the presence of the waiting call tone or voice paging tone or muted ring indicates that another call is waiting for you to answer. When you hear this tone, or the second row displays any of the spe...

  • Page 210

    Waiting calls receiving 18 4-a flexset 120/280 user guide display message key led all the following features are activated after the waiting call is answered. For more information, see also “broker/consultation/3-way conference call” on page 34 . To activate a broker call: 1. Press [xfer] to alterna...

  • Page 211

    Wakeup 185 flexset 120/280 user guide display message key led wakeup #173 you can program your telephone to call you at a designated time. If you do not answer you will be called three times more, at one minute intervals, before the feature cancels. In some systems if you do not answer by the third ...

  • Page 212

    Wakeup 186 flexset 120/280 user guide display message key led to answer a wakeup call: your telephone will ring at the requested time. On answering the call, you will hear either a recorded message, music or the distinctive dial tone. If you hear music or the distinctive dial tone: w a k e f l a s h...

  • Page 213

    Whisper page: activation 187 flexset 120/280 user guide display message key led whisper page: activation #1744 this feature allows an authorized user to break into an ongoing call, without actually interfering, by whispering to one of the conversing parties. Whisper tone, in and out, is heard by the...

  • Page 214

    Whisper page: activation 188 flexset 120/280 user guide display message key led notes: 1) the feature can also be activated while you are silent monitoring the whispered party (see page 163 ). Then you can be heard by the whispered party as well as hear the two conversing parties. 2) when you hear r...

  • Page 215

    Whisper page: receiving 189 flexset 120/280 user guide display message key led whisper page: receiving this feature allows a user engaged in a conversation to receive a message whispered by another station. The user engaged in the conversation keeps hearing the second conversing party and hears the ...

  • Page 216

    Whisper page: receiving 190 flexset 120/280 user guide display message key led to put the second party on hold and talk privately to the whisperer: 1. Ask the party you are conversing with to hold on. 2. Press the flashing dss key pre-programmed with the whisperer dial number a n s w e r xxxx o n (o...

  • Page 217

    Whisper page, receiving: turning on/off 191 flexset 120/280 user guide display message key led whisper page, receiving: turning on/off #1745 this feature allows you to block your flexset from receiving whisper page. Dnd whisper page can be turned on or off according to individual station needs. If y...

  • Page 218

    Glossary a-1 flexset 120/280 user guide access code number a series of digits which must be dialed or keyed in order to gain access to an outside line or a coral feature. Apa application processor adapter. Enables data line connector, and the connection of cap, ccm and other flexct features. Attenda...

  • Page 219

    Glossary (cont.) a-2 flexset 120/280 user guide database the memory in which the 'flexible database system information' is stored. Programming the database is usually carried out during installation, however, it is field or remotely modifiable. Dial for the purpose of this guide “dial” means enterin...

  • Page 220

    Glossary (cont.) a-3 flexset 120/280 user guide off-hook lifting the telephone handset from its cradle - has the same effect as pressing a preprogrammed loop, line or spkr key, but automatically inhibits the speakerphone facility. Off-hook provides the dial tone, which then enables you to dial or ac...

  • Page 221

    Glossary (cont.) a-4 flexset 120/280 user guide scroll this feature enables you to display and check the contents of various libraries, for example, private speed-calling, reminder calls, etc. In order to use the scroll feature your flexset must be equipped with a display. Upward scrolling is perfor...

  • Page 222

    Glossary (cont.) a-5 flexset 120/280 user guide transfer/xfer while engaged on a call you can initiate a feature by pressing the xfer (transfer) key. Xfer provides you with a special distinctive dial tone, which enables you to either transfer the call, or activate a feature. Xfer puts the second par...

  • Page 223

    Tones b-1 flexset 120/280 user guide tones are audible signals of various frequencies that give information about the status of calls and features. While using the coral system, many different tones will be heard. These tones may vary for different locations as each system is customized during insta...

  • Page 224

    Tones (cont.) b-2 flexset 120/280 user guide distinctive dial tone (ddt) the distinctive dial tone (ddt) indicates that certain features are in use at your telephone, for example, when you have programmed your telephone not to receive calls, with either call forward all, or do not disturb, and you l...

  • Page 225

    Tones (cont.) b-3 flexset 120/280 user guide ringing internal/external internal ring (also for network calls) characteristics are determined through ring adjustment (see ”ring adjustment” on page 153 ). However, external incoming calls ring twice as fast as internal calls, thereby giving an indicati...

  • Page 226

    Led indications c-1 flexset 120/280 user guide led indications visually show the state of certain features. Leds typically indicate that a feature is either activated (steady on) or is pending further commands or needs additional information (flashing). The led indications usually go hand-in-hand wi...

  • Page 227

    Isdn cause numbers d-1 flexset 120/280 user guide cause # code meaning action 0 valid cause code not yet received 1 unallocated (unassigned) number check number and call again* 2 no route to specified transit network notify system manager 3 no route to destination notify system manager 4 send specia...

  • Page 228

    Isdn cause numbers (cont.) d-2 flexset 120/280 user guide 17 user busy (message displayed as text) call later 18 no user responding call later 19 no answer from user (user alerted) call later 21 call rejected call later 22 number changed check number and call again* 23 reverse charging rejected 24 c...

  • Page 229

    Isdn cause numbers (cont.) d-3 flexset 120/280 user guide 31 normal unspecified no action* 33 circuit out of order 34 no circuit/channel available call later* 35 destination unattainable 37 degraded service 38 network out of order wait and call later 39 transit delay range cannot be achieved 40 thro...

  • Page 230

    Isdn cause numbers (cont.) d-4 flexset 120/280 user guide 47 resource unavailable, unspecified notify system manager 49 quality of service not available notify system manager 50 requested facility not subscribed notify system manager 51 reverse charging not allowed 52 outgoing calls barred 53 outgoi...

  • Page 231

    Isdn cause numbers (cont.) d-5 flexset 120/280 user guide 67 transit network selection not implemented 68 message not implemented 69 requested facility not implemented notify system manager 70 only restricted digital information bearer capability is available notify system manager 79 service or opti...

  • Page 232

    Isdn cause numbers (cont.) d-6 flexset 120/280 user guide 89 non existent abbreviated address 90 destination address missing, and direct call not subscribed 91 invalid transit network selection (national use) notify system manager 92 invalid facility parameter 93 mandatory information element is mis...

  • Page 233

    Visit us at our website http://www.Tadirantele.Com email: coral@tadirantele.Com c o r a l f l e x s e t 2 8 0 , 2 8 0 d , 2 8 0 d - z , 1 2 0 , 1 2 0 d a n d 1 2 0 l u s e r g u i d e 5 t h e d i t i o n 2 0 0 4 (update 2 0 -oct-200 9 ) tadiran telecom business systems ltd. International headquarter...