Talkswitch CT.TS005.002501 Start Manual

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A N S W E R S

W I T H I N T E L L I G E N C E

TA L K S W I T C H D O C U M E N TAT I O N

START GUIDE

RELEASE 4.0

C T.T S 0 0 5 . 0 0 2 5 0 1

U s e w i t h :

T a l k S w i t c h C A , C V A

a n d V S m o d e l s

F o r u s e i n

N o r t h A m e r i c a

1 2 3 4 5 6 7 Next › »

Summary of CT.TS005.002501

Page 1
A n s w e r s w i t h i n t e l l i g e n c e ® ta l k s w i t c h d o c u m e n tat i o n start guide release 4.0 c t.T s 0 0 5 . 0 0 2 5 0 1 u s e w i t h : t a l k s w i t c h c a , c v a a n d v s m o d e l s f o r u s e i n n o r t h a m e r i c a.
Page 2: Introduction
W w w . T a l k s w i t c h . C o m 1 introduction about this guide this guide describes the steps required to do basic installation and configuration of your talkswitch telephone system. Once you have completed these steps, your system can be further customized for your needs. For complete configur...
Page 3: Before You Begin
2 t a l k s w i t c h s t a r t g u i d e before you begin check package contents whether you have purchased a system with one or multiple talkswitch units, each package you receive should include the following: • talkswitch unit • talkswitch configuration software cd • ac adapter • rj-11 telephone ...
Page 4
W w w . T a l k s w i t c h . C o m 3 step 1 — install the talkswitch software 1. Ensure that you have administrator privileges on your windows xp or 2000 system. 2. Turn your computer on, and insert the cd into the cd-rom drive. 3. The install main window will appear within 20 seconds. Click instal...
Page 5: •
4 t a l k s w i t c h s t a r t g u i d e step 2 — connect talkswitch to your pc or network talkswitch can be set up anywhere in the vicinity of your incoming phone lines and computing equipment. • talkswitch 48-ca, 48-cva and vs models can be connected to your pc using a local area network (lan) or...
Page 6
W w w . T a l k s w i t c h . C o m 5 step 3 — open the talkswitch configuration software double-click the talkswitch icon on your desktop (this icon was created during the software installation), or from the start menu, select programs, select the talkswitch 4.00 folder, and click talkswitch config...
Page 7
6 t a l k s w i t c h s t a r t g u i d e step 4 — configure an automated attendant an auto attendant can be set up to answer incoming calls and play a recorded greeting. For example, an auto attendant greeting can instruct callers to dial their party’s extension or dial ‘0’ for assistance. If you d...
Page 8
W w w . T a l k s w i t c h . C o m 7 step 5 — configure incoming telephone lines setting up your incoming lines will customize talkswitch to fit the unique needs of your business. For example, you can set all incoming calls to be answered by an auto attendant, set certain extensions to ring before ...
Page 9
8 t a l k s w i t c h s t a r t g u i d e set certain extensions to ring or direct calls to voicemail option 1 to have certain extensions ring without playing an auto attendant, select ring extensions only. Select the extensions to ring from the list of extensions. Note: you can adjust the ring sequ...
Page 10
W w w . T a l k s w i t c h . C o m 9 step 6 — save settings to talkswitch this step will transfer the settings you have configured from your computer to the talkswitch system. From the file menu in the talkswitch system configuration window, select save to talkswitch... A progress bar appears indic...
Page 11
1 0 t a l k s w i t c h s t a r t g u i d e dual-line connection (2 incoming phone lines per wall phone jack) talkswitch vs units require that each phone line be connected to a separate talkswitch line jack. Use single- line cables or a dual-to-two-single jack adapter. For talkswitch 48-ca and 48-cv...
Page 12
W w w . T a l k s w i t c h . C o m 1 1 take note of which telephone is connected to which jack and refer to the table below for corresponding extension numbers. For systems with multiple talkswitch 48 units, refer to the networking talkswitch on a lan section on page 13 for further details. Connect...
Page 13
1 2 t a l k s w i t c h s t a r t g u i d e step 8 — auto attendant and voicemail greetings if you have set up an auto attendant, as described in step 4 of this guide — configure an automated attendant, then you should load or record a greeting now. What should an auto attendant say? The following i...
Page 14
W w w . T a l k s w i t c h . C o m 1 3 networking talkswitch on a lan up to four talkswitch units* can be networked together over a lan to increase the number of lines and extensions in your system. Connect talkswitch units use lan cables to connect each talkswitch to your ethernet switch. Note: ta...
Page 15
1 4 t a l k s w i t c h s t a r t g u i d e changing talkswitch unit id numbers each talkswitch unit is pre-programmed at the factory with unit id number 1. When you plug multiple units in for the first time or add a unit or units to an existing network, the lights on the front of each talkswitch fl...
Page 16: Setup Complete
W w w . T a l k s w i t c h . C o m 1 5 setup complete congratulations! Your talkswitch system should now be ready to accept incoming calls. Tip: put a talkswitch quick reference card next to each extension phone to help employees become familiar with the talkswitch features. Configuring talkswitch ...