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TANDBERG GW User Manual

Summary of GW

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    Software version g2 d13187-02 this document is not to be reproduced in whole or in part without permission in writing from: user manual gateway gw.

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    2 tandberg gateway.

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    Tandberg gateway 3 environmental issues thank you for buying a product which contributes to a reduction in pollution and thereby helps save the environment. Our products reduce the need for travel and transport and thereby reduce pollution. Our products have either no or few consumable parts (chemic...

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    4 tandberg gateway operator safety summary for your protection, please read these safety instructions completely before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instru...

  • Page 5: Contents

    Tandberg gateway 5 i mportant p lease read this section carefully for optimal system set - up . Contents introduction ........................................................................................ 7 the tandberg gateway .........................................................................

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    6 tandberg gateway isdn dial in configuration ............................................................................. 46 h.323 services .............................................................................................. 49 gateway features ..............................................

  • Page 7: Introduction

    Tandberg gateway 7 introduction introduction this user manual is provided to help you make the best use of your tandberg gateway. The gateway enables sites on ip and sites on isdn to participate in meetings with each other, and at the same time it offers superior quality and ease of use in one fully...

  • Page 8: The Tandberg Gateway

    8 tandberg gateway introduction front view the front of the gateway contains 24 light emitting diodes (leds) organized in three groups. These diodes provide information about pri-line status, lan (ethernet) connection and power. The tandberg gateway red alarm or loss of signal (los) indicates that t...

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    Tandberg gateway 9 introduction rear view the back panel provides four pri interfaces, two lan interfaces and one rs 232 interface located together with the power switch/connector and four cooling fans. T he ‘lan 2’ connector is not used . F or more details on capacity , see ‘a ppendix 3: c apacity ...

  • Page 10: Precautions

    10 tandberg gateway installation precautions • never install telephone wiring during a lightning storm. • never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • never touch uninstalled telephone wires or terminals unless the telephone line has be...

  • Page 11: Rack Mounting (Optional)

    Tandberg gateway 11 installation installation site preparations • make sure that the gateway is accessible and that all cables can be easily connected. • for ventilation: leave a space of at least 10cm (4 inches) behind the gateway’s rear panel and 10cm (4 inches) in front of the front panel. • the ...

  • Page 12: Connecting Cables

    12 tandberg gateway installation connecting cables power cable connect the system power cable to an electrical distribution socket. Isdn pri cables for each of the four pri interfaces, the e1/t1 cable should be connected to a csu (channel service unit). You will need a csu between your gateway and t...

  • Page 13: Gateway Configuration

    Tandberg gateway 13 installation gateway configuration the gateway requires some basic configurations before it can be used. It will be necessary to find the ip-address and program the isdn-pri line numbers. To do this configuration, follow the instructions below: 1. Connect the rs232 cable between ...

  • Page 14: Accessing The Gateway

    14 tandberg gateway installation gw accessing the gateway you may access the gateway by entering the ip-address of the gateway in a standard web-browser. You will then be asked to enter a password. It is not necessary to enter ‘user name’. The default password for the gateway is ‘ tandberg ’. Rememb...

  • Page 15: Using The Gateway

    Tandberg gateway 15 using the gateway using the gateway the following web-page, called ‘ overview ’ will be shown when the correct password has been entered and shows all calls currently active through the gateway. Call overview gw calls shows each active call through the gateway. [idle] no call is ...

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    16 tandberg gateway using the gateway source shows the status of the incoming call to the gateway, the number and which network the incoming call is using. Idle no active call, call just been disconnected. Alerting call is being connected. Connected call is connected. Clear out call is being disconn...

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    Tandberg gateway 17 using the gateway actions when a call is active, the administrator or operator has the possibility to disconnect the call, or transfer the call from one ip endpoint to another. Disconnect gateway call will disconnect the selected gateway call. A confirmation window will be shown....

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    18 tandberg gateway using the gateway usage the usage bar shows the current status of all the available resources (cpu, isdn channels and number of calls) when the resource usage reaches the “busy on load”-limit, the gateway will try to route outgoing ip calls to other gateways. This is done to main...

  • Page 19: Dial From Isdn

    Tandberg gateway 19 dial from isdn dial from isdn the gateway supports four different isdn dial in services: • ivr • ivr + tcs4 • did • hotline any of these services can be enabled or disabled, but at least one must be enabled for incoming call routing to take place. In order to enable parallel inco...

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    20 tandberg gateway dial from isdn ivr + tcs-4 ivr + terminal control session 4 (tcs-4) is an extention dial-in method that combines ivr with tcs-4. In this mode the extention number can be indicated with telephone tones (dtmf) or tcs-4 signaling. Tcs-4 allow an isdn based videoconferencing endpoint...

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    Tandberg gateway 21 dial from isdn hotline hotline is a service that allows incoming isdn calls on a dedicated isdn number, to be routed to an ip endpoint. This is useful if you want to have an operator or helpdesk functionality together with did, ivr and/or tcs-4. Example: • your isdn pri number ra...

  • Page 22: Dial From Ip

    22 tandberg gateway dial from ip dial from ip ip endpoints and mcus can call out through the gateway by using one of the h.323 services defined on the gateway. H.323 services h.323 service prefixes are used for ip endpoints to access the isdn network. Up to twenty prefixes can be defined, but we rec...

  • Page 23: Features

    Tandberg gateway 23 features features the gateway offers superior audio and video quality as well as: encryption (secure conference tf ) secure conference tf aes (128 bit) and secure conference tf des (56 bit) are both supported through the gateway. Downspeeding tf when requested quality (bandwidth)...

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    24 tandberg gateway features intelligent packet loss recovery (iplr) if the gateway experiences packet loss from an ip endpoint, it will ask the endpoint to handle packet loss. This requires intelligent packet loss recovery functionality on the endpoint. Text chat (t.140) text chat (t.140) is suppor...

  • Page 25: Manage The Phone Book

    Tandberg gateway 25 manage the phone book add new entry to add a new entry in the phone book, press the ‘add new entry’ button and the ‘add new entry’ will open, as shown in the figure below. Manage the phone book by selecting the ‘ phone book ’ tab, you can add new or edit existing phone book entri...

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    26 tandberg gateway manage the phone book edit entry by selecting an existing entry in the phone book and then pressing the ‘ edit ’ button, you will be able to edit the selected entry. The same fields as for the ‘ add new entry ’ will be available. Save the entry will be updated with the changes ma...

  • Page 27: View System Status

    Tandberg gateway 27 system status view system status to view current gateway status, open ‘system status’ as shown in the figure below. If a site has been disconnected, the cause code can be viewed by pressing the link next to the pri channel that was disconnected. See next page for a cause code exa...

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    28 tandberg gateway system status example of location codes: a videoconferencing endpoint was connected to channel 1 and 2 on pri line 1. The status shows disconnected with the cause code 2 : 16. The first part ( 2 ) is the cause location code and describes the origin of the cause code. Example of i...

  • Page 29: H.323 Status

    Tandberg gateway 29 system status h.323 status to view h.323 gatekeeper status, open ‘h.323 status’ as shown in the figure below. Gw ip address shows the ip address of the gateway. H.323 gatekeeper status shows status and ip address of the gatekeeper, the gateway is registered to. ‘ inactive ’ means...

  • Page 30: Available Resources

    30 tandberg gateway system status available resources to view available resources on the gateway, open ‘available resources’ as shown in the figure below..

  • Page 31: Configure The Gateway

    Tandberg gateway 31 configure the gateway configure the gateway to configure the gateway, open ‘system configuration’ and ‘gateway configuration’. Shown in the figure below is the ‘system configuration’. System configuration pri configuration to configure the pri, select ‘system configure - pri’ as ...

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    32 tandberg gateway configure the gateway pri protocol select between the following pri protocols: • etsi (euro isdn) • national isdn • at&t custom all pri lines must use the same pri protocol. Parallel dial on channels will be dialed and connected in parallel when setting up a bonding call. Off cha...

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    Tandberg gateway 33 configure the gateway save when all settings are entered, please press the ‘save’ - button to affect the new settings nsf example: at&t offers several digital switched services. These include sdn with service code 1 and accunet with service code 6. Service profiles for sprint: ns...

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    34 tandberg gateway configure the gateway interface configuration this section configures each of the four pri interfaces individually. There is one column for each pri interface. However, if pri trunk grouping is enabled, the number range for pri 1 will also apply for pri 2, 3 and 4. Number range s...

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    Tandberg gateway 35 configure the gateway channel hunting should be used if your pri is limited e.G.: • if only channels 1 through 18 are digital, and the rest are analogue. Use low = 1, high = 18. • if you have a pri with only 12 channels. Set max channel to 12. Max channels indicates the maximum n...

  • Page 36: Ip Configuration

    36 tandberg gateway configure the gateway ip configuration to configure the ip settings on the gateway, open ‘ip’ as shown in the figure below. Configuration ip address assignment dhcp : dynamic host configuration protocol can be selected when a dhcp server is present. Static ip address, static ip s...

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    Tandberg gateway 37 configure the gateway static ip address the static ip address defines the network address of the gateway. This address is only used in static mode. Your lan administrator will provide you with the correct address for this field. Static ip subnet mask the static ip subnet mask def...

  • Page 38: H.323 Configuration

    38 tandberg gateway configure the gateway h.323 configuration h.323 configuration gatekeeper manual enables the gateway to register to a gatekeeper. The gatekeeper ip address must also be filled in. When registered, the h.323 gatekeeper status shows registered, gatekeeper’s ip address and what port ...

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    Tandberg gateway 39 configure the gateway quality of service the network must support quality of service for these settings to work. Rsvp off no rsvp quality of service is initiated for any connections. Auto resource reservation protocol enables the gateway to request the optimal amount of bandwidth...

  • Page 40: Dataport Configuration

    40 tandberg gateway configure the gateway dataport configuration to configure the data port on the gateway, open ‘dataport’ as shown in the figure below. Dataport configuration is used to configure the rs 232 serial port on the gateway. If you want to connect a pc to the dataport, you must ensure th...

  • Page 41: Snmp Configuration

    Tandberg gateway 41 configure the gateway snmp configuration snmp (simple network management protocol) is used for monitoring and configuring different units in a network. The gateway’s snmp agent responds to requests from snmp managers (a pc program etc.). Snmp traps are generated by the agent to i...

  • Page 42: Miscellaneous Configuration

    42 tandberg gateway configure the gateway miscellaneous configuration to configure the miscellaneous settings on the gateway, open ‘misc’ as shown in the figure below. Configuration to change the system name of the gateway, enter the new system name in the ‘ system name ’. Password to change the sys...

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    Tandberg gateway 43 configure the gateway snmp security alert this function will notify any management application (such as tandberg management suite) if anyone tries to perform remote management on the gateway using an illegal password. The security alert that is sent to the management application ...

  • Page 44: Software Upgrade

    44 tandberg gateway configure the gateway software upgrade software upgrade is where new software to the gateway can be installed from. It also shows current software version and the gateway’s hardware serial number. System information software version shows the currently installed software version....

  • Page 45: File Management

    Tandberg gateway 45 configure the gateway file management the file management allows viewing or changing of pictures and sounds shown to the caller when connecting to the gateway. To view/hear the currently installed files, press the name of the ‘file’ on the left side of the window. The file will t...

  • Page 46: Isdn Dial In Configuration

    46 tandberg gateway configure the gateway isdn dial in configuration the isdn dial in configuration allows you to configure and enable the isdn services used to access your ip endpoints. Configuration extension dial in select between off, ivr, ivr + tcs-4: off incoming calls will not be allowed, exc...

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    Tandberg gateway 47 configure the gateway dial in number all incoming calls received on this number will use the ivr/tcs-4 service. Dial in max. Bandwidth the call rate (bandwidth) for incoming calls will automatically be determined by the endpoint. However, you can use this setting to restrict the ...

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    48 tandberg gateway configure the gateway direct inwards dialing enabled on all incoming calls within the pri number range will be forwarded to an ip/h.323 endpoint except calls received to the ivr and hotline isdn numbers. Off direct inwards dialing is disabled. No. Significant digits specify the n...

  • Page 49: H.323 Services

    Tandberg gateway 49 configure the gateway h.323 services h.323 service prefixes are used for ip endpoints to access the isdn network. Up to twenty prefixes can be defined, but we recommend using one single prefix for simplicity. Default h.323 services are ‘0’ for video calls and ‘1’ for telephone ca...

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    50 tandberg gateway configure the gateway max. Rate the call rate for outgoing calls will automatically be determined by the call rate used by the endpoint. Use this setting to restrict the call rate for outgoing calls. Possible configurations are telephone, 64 kbps, 128 kbps, 192 kbps, 256 kbps, 32...

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    Tandberg gateway 51 configure the gateway signal busy on load when the resource usage reaches the “busy on load”-limit, the gateway will try to route outgoing ip/h.323 calls to other gateways. This is done to maintain availability for incoming isdn calls when using multiple gateways. Value can be se...

  • Page 52: Gateway Features

    52 tandberg gateway configure the gateway gateway features experience has shown that new standardized features might cause interoperability problems between legacy video conferencing products. If you disable features on this page, the gateway can be used as a filter to ensure interoperability with l...

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    Tandberg gateway 53 configure the gateway h.264 allows h.264 video capabilities to be transmitted through the gateway. When disabled no h.264 video capabilities will be transmitted. Save press ‘ save ’ to activate the new settings..

  • Page 54: Appendices

    54 tandberg gateway appendices appendices appendix 1: using the file system it is possible to access a file system within the tandberg gateway by using ftp: dos-window: ftp , or web-browser: ftp:// description of the different files all.Prm - all settings in the system (including directory) dir.Prm ...

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    Tandberg gateway 55 appendices appendix 2: declaration of conformity.

  • Page 56: Appendix 3: Capacity

    56 tandberg gateway appendices appendix 3: capacity gateway capacity - calculation the total capacity in the gateway is defined by the following rules: 1) a maximum of 8 video calls and 8 telephone calls. 2) software version defines maximum isdn bandwidth: 2 mbps -> maximum isdn bandwidth is 1920 kb...

  • Page 57: Index

    Tandberg gateway 57 index index a accessing the gateway 14 actions 17 add new entry 25 available resources 30 b bandwidth option key 44 battery handling 3 baudrate 40 bonding 32 c cables 12 call overview 15 call transfer 17 capacity 56 channel hunting 35 configuration 13 configure the gateway 31 con...

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    58 tandberg gateway index led 8 location 41, 52 low channel 35 m main features 7 manage the phone book 25 max channels 35 max. Rate 50 miscellaneous configuration 42 n national isdn 46 natural video 23, 36, 52 no. Significant digits 48 nsf - non standard facility 32 nsf example 33 number range start...