1. DL manuals
  2. TANDBERG
  3. Software
  4. Microsoft Exchange Integration V 11.8
  5. Installation And Usage Manual

TANDBERG Microsoft Exchange Integration V 11.8 Installation And Usage Manual

Manual is about: TANDBERG Computer Hardware User Manual

Summary of Microsoft Exchange Integration V 11.8

  • Page 1

    Www.Tandberg.Com tandberg microsoft exchange integration v 11.8 installation and usage d3562 rev.2 this document is not to be reproduced in whole or in part without permission in writing from: tandberg offers an optional component to fully integrate the tandberg management suite (tms) with microsoft...

  • Page 2

    2 table of contents server requirements 3 supported clients 3 tms requirements 3 limitations 3 technical description 4 installation 6 uninstallation 15 upgrading 16 post installation setup 18 making a booking using outlook 33 appendix a - troubleshoot 38 appendix b - logging 39.

  • Page 3

    2 3 supported clients server requirements tms requirements tms tms v 9 for limited functionality, to get full functionality tms v .7 or later is required only one exchange server can connect to tms per active directory domain. If there are multiple domains that are integrated with the same or differ...

  • Page 4

    Technical description both tms and exchange have their own database for booking information. For exchange the database contains resource availability based on free/busy information for resource accounts. This information is stored in exchange mail- boxes and public folders. Tms knows the resource av...

  • Page 5

    5 tion. These log files include nearly all of the program activities, but the main ones of interest are: installation account creation syncronizer logs calendar sink microsoft log files can be accessed through event view under adminis- trative tools. • • • •.

  • Page 6

    6 before you start installing the tms exchange integration component on the exchange server, make sure you are logged in as a user that has the following permissions: - is a domain administrator for the local domain - is a local machine administrator - is an exchange administrator you will also need...

  • Page 7

    6 7 the tandberg installer will prepare the installation wizard. A welcome window will appear on the screen. Press the ‘next’ button. 1. 2. At this stage a picture might display a list of the components that need to be installed before the installation of the tms exchange integration can continue. T...

  • Page 8

    8 read and accept the license agreement. Select the destination folder where setup will install the files. Click ‘next’ to accept the suggested path, or ‘browse’ to change the path. 3. 4..

  • Page 9

    8 9 the installer will create a service account with a mailbox on the exchange server. Select which store on the exchange server you would like to use from the scroll-down menu, and click ‘next’. The exchange integration uses credentials from an account that is defined in this step. Either let the i...

  • Page 10

    0 enter the ip-address or host name of the tms server, and the user name and password to an account that has at least local computer admin rights on the tms server and site administrator rights in tms. Https can now be used between the servers. If this is enabled a trusted root certificate needs to ...

  • Page 11

    0 the next page allows you to put all the tms-exchange integration users and groups in a separate container in active directory. If you want to put them under an organizational unit (or create a new organizational unit), click on the ‘browse ad’ button. Otherwise click on the ‘next’ button. If you c...

  • Page 12

    2 confirm the settings defined in the installation process and select ‘next’ to start copying files. The installer will now start to copy files and perform necessary operations. 11. 12..

  • Page 13

    2 3 click finish to complete the installation. Notes about the exchange installation in order to perform, supervise and synchronize all the bookings between ex- change an tms, the installation of the exchange component causes 2 user-ac- counts to be created. In the domain where the exchange server r...

  • Page 14

    Permissions needed by the exchange integration this section describes the permissions needed by the accounts that are re- quired for the exchange integration. The information explains the permissions required for each account, to give an administrator an overview of the security model of the integra...

  • Page 15

    5 run ‘setup.Exe’ again to uninstall the tms exchange integration component from the exchange server or use ‘add/remove programs’ from the control panel of the server. If you tick of the checkbox before you click the ‘next’ button, the uninstallation script will also remove the security groups, the ...

  • Page 16

    6 upgrading upgrading from a previous version of the tandberg exchange integration should be considered done during non-office hours, as the integration will not be able to detect changes from the outlook clients when it’s not running. The upgrade will ask for a reboot, but this is not required. The...

  • Page 17

    6 7 to install the new version, start the setup file again. If opting to keep the set - tings, you will notice that some of the screens shown in the installer when first installing the product will not be shown, as the information is already present from the previous installation. When the installat...

  • Page 18

    8 once the tms exchange integration component is installed on the exchange server, three important steps need to be done in order to make the installation complete. Publish the provided videoconference form. Create exchange user representations for each system registered in tms start synchronizer to...

  • Page 19

    8 9 press ‘ok’ to save organizational forms library. In order to publish the videoconference form in the organizational forms li- brary, an outlook user needs to be granted “owner” permissions to the organi- zational forms library. It is recommended only to give one single end user the ‘owner’ permi...

  • Page 20

    20 note that the permission level must be ‘owner’ in order to publish into the library. Publish custom form once the organizational forms library is in place, the custom form provided by tandberg can be placed here. As this has to be done from an outlook cli- ent, you need to log on to the mailbox o...

  • Page 21

    20 2 a screen for publishing the form will then pop up. It is important that the fields are filled in exactly as described below (case sen - sitive). Look in: select organizational forms library display name: enter ‘meeting’ form name: enter ‘videoconference’ ‘form name’ is case sensitive and must b...

  • Page 22

    22 click ‘browse’ and browse to the network path of the exchange server. The file is located where the exchange integration component was installed. If you have admin rights to the exchange server and the default path was not changed during installation, this would be: \\\c$\program files\tandberg\t...

  • Page 23

    22 23 may modify the display name of the account. The configuration tool can be found on the exchange server on which the tandberg exchange integration component was installed. Click ‘start’ menu, ‘programs’ -> ‘tandberg’ -> ‘tandberg microsoft exchange integration configuration’. Make sure you are ...

  • Page 24

    2 a window will pop up for account configuration. You can decide for each system if you want the tool to create the accounts for you, or if you want to associate the systems with an existing account. Let tool create accounts by selecting the ‘create an ad account for this system’, the tool will auto...

  • Page 25

    2 25 in the ad browser, select the ou where you want the account to be created. If accounts should be created for all systems selected in the same ou, press the ‘create the remaining accounts in this folder’ button. For each system that you ‘enable’, a user account with the name tms-’system id’ is c...

  • Page 26

    26 use the ad browser to select the account you to be associated with the sys- tem. Review selections after accounts have been created/specified for all systems selected, a window will display your choices. If the information is correct, press ok, or if alterations are needed press the edit button. ...

  • Page 27

    26 27 click yes to update tms with the calendar information from the associated systems. The configuration tool will now start to import systems from tms, create ac - counts and mailboxes if needed, and set up the associations. Please note that this process can take several minutes depending on the ...

  • Page 28

    28 advanced configuration the ‘advanced’ button allows you to change the password for the tms-service account created in active directory. You can also change the log path, define e- mail options for outgoing e-mails, rebuild the tms server connection and select options for asynchronous meeting requ...

  • Page 29

    28 29 ity when multiple updates are sent or they may not realize the meeting was not successfully booked. However if support for microsoft outlook web access is needed, this needs to be enabled, since web access does not support calendar sinks. Rebuild tms server connection this is used to re-config...

  • Page 30

    30 on as each user representing the different videoconferencing system, using user names and passwords created by the above-mentioned tool. See section ‘manually set accounts to accept meeting requests’ for instructions on how to do this. Configure calendar rights and sinks this option re-registers ...

  • Page 31

    30 3 ‘none’ implies that outlook will not use your nt logon information when out- look is opened, but will prompt you for username and password. This way, you only need to restart outlook to change to a different user instead of logging completely off your pc. These steps may vary in other microsoft...

  • Page 32

    32 tick off the ‘automatically accept meeting request and process cancellations’ and press ‘ok’. If you are asked about setting default permissions when click- ing “ok” then do so! Even if you want to change the permissions later. Customize calendar permissions if you would like to customize the cal...

  • Page 33

    32 33 activating the videoconference form before an end-user can customize the bookings using the videoconferencing form, each user must have the new videoconference form activated on their outlook client. If the custom form is not to be used, the form does not need to be activated. You can change t...

  • Page 34

    3 booking meetings with videoconferencing rooms booking your videoconference meeting can now be done in the same way as an ordinary meeting room/resource booking in outlook. When adding vide- oconferece systems to the meeting, these can be found in the ‘videoconfer- ence rooms ’ address book. It is ...

  • Page 35

    3 35 them in the same way as regular participants (‘required’), you will get the confirm/reject message per email later. Under the ‘attendee availability’ folder of your meeting request you will see the free/busy overview of all the participants in your meeting, including the videoconference systems...

  • Page 36

    36 default value is configured in tms. Setting this parameter to ‘automatic call launch’ will cause the video conference to be set up automatically when the meeting is due. Setting launch type to ‘manual call launch’ requires an end user to confirm the call setup from each of the endpoints before th...

  • Page 37

    36 37 played. When the meeting is successfully booked, the meeting will be saved into your calendar and invites will be sent to the meeting participants. Additionally the meeting organizer will receive an email detailing the connection details for the scheduled meeting. If the meeting is not able to...

  • Page 38

    38 slow update of meetings from tms to exchange if meetings are slow to be updated, make sure that there is no firewall that blocks e-mail from the tms server to the exchange server. When a meeting is booked in tms, and e-mail is sent to the tms-service account of the exchange integration, trigging ...

  • Page 39

    38 39 to control the logging of tandberg exchange integration, the registry is used. This is used both to disable logging, and control the amount of events that are logged. All values are stored in the ‘hkey_local_machine\software\tandberg\ tandberg management suite exchange integration’ hive. All v...