- DL manuals
- TANDBERG
- Other
- TELEPRESENCE MANAGEMENT SUITE EXTENSION - FOR IBM LOTUS NOTES V11.3.1
- Installation And Getting Started Manual
TANDBERG TELEPRESENCE MANAGEMENT SUITE EXTENSION - FOR IBM LOTUS NOTES V11.3.1 Installation And Getting Started Manual
Summary of TELEPRESENCE MANAGEMENT SUITE EXTENSION - FOR IBM LOTUS NOTES V11.3.1
Page 1
Cisco telepresence management suite extension for ibm lotus notes version 11.3.1 installation & getting started guide d13561.16 december 2010
Page 2: Contents
Contents cisco tms extension for ibm lotus notes – installation and getting started guide page 2 of 45 contents table of figures.................................................................................................................... 4 introduction ...........................................
Page 3
Contents cisco tms extension for ibm lotus notes – installation and getting started guide page 3 of 45 verification of the installation ...........................................................................................29 testing meetings from lotus to cisco tms ................................
Page 4
Contents cisco tms extension for ibm lotus notes – installation and getting started guide page 4 of 45 table of figures figure 1: turning on user account control ............................................................................................. 8 figure 2: an updated java.Policy file .......
Page 5: Introduction
Introduction cisco tms extension for ibm lotus notes – installation and getting started guide page 5 of 45 introduction this document describes the cisco telepresence management suite extension for ibm lotus notes (cisco tmsxn) installation process. The software is an optional add-on component to ci...
Page 6: Requirements
Requirements cisco tms extension for ibm lotus notes – installation and getting started guide page 6 of 45 requirements server operating system windows 2000 server sp3 with internet explorer 5.5 or later windows 2003 server with internet explorer 6.0 or later windows 2008 server with internet explor...
Page 7: Cisco Tms
Naming of systems in ibm lotus domino and cisco tms cisco tms extension for ibm lotus notes – installation and getting started guide page 7 of 45 naming of systems in ibm lotus domino and cisco tms the name of a system in cisco tms is only a label, therefore it can be changed without doing any lotus...
Page 8: Installation
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 8 of 45 installation complete the following steps to do a first-time installation and configuration of the cisco telepresence management suite extension for ibm lotus notes package with the cisco telep...
Page 9
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 9 of 45 4. Copy the template files extracted previously, tmsresrc7.Ntf and tmsmail7.Ntf to your domino data directory 1 . 5. Verify the proper file security permissions on the copied template files by ...
Page 10
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 10 of 45 save and close the java.Policy file. Figure 2: an updated java.Policy file editing the notes.Ini file the notes.Ini file is by default found in the domino directory. Open the notes.Ini file in...
Page 11
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 11 of 45 restarting the domino service restart the domino service to apply the changes made either by using the restart server command in the domino console, or by restarting the lotus domino service i...
Page 12
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 12 of 45 3. Right-click on the templates and select sign… a. Choose active user’s id to sign using the current user’s id. B. Make sure that the user has sufficient permissions to sign templates and tha...
Page 13
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 13 of 45 6. In the specify new database name and location section, select the server that the integration package is being installed on. 7. Set the title field to the value that you specified in the tm...
Page 14
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 14 of 45 figure 7: the people > register… item from the right pane 3. If prompted for a certifier, choose supply certifier id and password. Click certifier id… and provide the associated cert.Id file. ...
Page 15
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 15 of 45 figure 8: the register person page creating a service account on the cisco tms server a user must be specified on the cisco tms server to be used as the login for cisco tmsxn. This user must b...
Page 16
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 16 of 45 figure 9: creating a new user group having the booking permission adjusting the web permissions on the cisco tms server the java implementation on the domino server cannot support the default ...
Page 17
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 17 of 45 4. When the wizard pops up, click next, and then assign an existing certificate. You can now see the certificate that was created in step 1, click next to see information about the certificate...
Page 18
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 18 of 45 agents should run — the server on which the database is created. The database and agents must be on the same server. Close the agent dialog. 6. Double-click scheduled synchronizer. Make sure o...
Page 19
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 19 of 45 figure 12: listing the agents of the database 5. Hold down the ctrl key, and click on scheduled synchronizer and tms trigger. Click the enable button at the top of the list. The database and a...
Page 20
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 20 of 45 figure 13: configuring the run-time of the scheduled synchronizer agent 7. Click the schedule… button to open the agent schedule window. Set the interval to 0 hours and 15 minutes, and verify ...
Page 21
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 21 of 45 configuring the cisco tms settings of the resource database (all versions) 1. Open domino administrator using a server administrator id. 2. Open the resource reservation database that you crea...
Page 22
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 22 of 45 10. If you have completed the enable secure communication (optional) section, select yes for field https. If not, select no. 11. An additional option titled automatic update is displayed. Beca...
Page 23
Installation cisco tms extension for ibm lotus notes – installation and getting started guide page 23 of 45 6. Do not modify the remaining fields. Click save and close to save your changes. Repeat these steps for each cisco tms system you wish to represent in notes. Starting the synchronizer after a...
Page 24
Upgrading to 11.3 or 11.3.1 cisco tms extension for ibm lotus notes – installation and getting started guide page 24 of 45 upgrading to 11.3 or 11.3.1 complete the following steps to upgrade the cisco tms ibm lotus notes integration from a previous version. The term “domino directory” is used throug...
Page 25
Upgrading to 11.3 or 11.3.1 cisco tms extension for ibm lotus notes – installation and getting started guide page 25 of 45 sign the templates the new template files must be signed with an appropriate id from your organization or “new mail” agents will fail to run. Domino security requires that “new ...
Page 26
Upgrading to 11.3 or 11.3.1 cisco tms extension for ibm lotus notes – installation and getting started guide page 26 of 45 4. Go to file > application > replace design… 5. Select the server on which the cisco tms templates were installed and then select tms mail 7 and click replace. Enable agents in...
Page 27: Post Installation Setup
Post installation setup cisco tms extension for ibm lotus notes – installation and getting started guide page 27 of 45 post installation setup calendar options in the cisco tms mail template using the calendar to request a meeting does not change from standard lotus resource booking, therefore that ...
Page 28
Post installation setup cisco tms extension for ibm lotus notes – installation and getting started guide page 28 of 45 ports for people to call into the meeting, both audio and video ports, by defining them to be external dial-in participants. Figure 17: the video conference advanced options window.
Page 29
Verification of the installation cisco tms extension for ibm lotus notes – installation and getting started guide page 29 of 45 verification of the installation after completing the installation, it is recommended test by verifying that meeting changes populate both from lotus to cisco tms and from ...
Page 30
Verification of the installation cisco tms extension for ibm lotus notes – installation and getting started guide page 30 of 45 check whether the user selected proper rooms. Check the domino mail system to verify that email is being delivered. Step 4 symptom: requests show up in the waiting for appr...
Page 31
Verification of the installation cisco tms extension for ibm lotus notes – installation and getting started guide page 31 of 45 process overview for meetings created in cisco tms the steps taken when booking a meeting from cisco tms are described below. Use this workflow to help diagnose where a fai...
Page 32: Tmsxn Booking
Frequently asked questions about cisco tmsxn booking cisco tms extension for ibm lotus notes – installation and getting started guide page 32 of 45 frequently asked questions about cisco tmsxn booking question: why do i get multiple meeting requests when i book a meeting? Answer: lotus sends a separ...
Page 33
Frequently asked questions about cisco tmsxn booking cisco tms extension for ibm lotus notes – installation and getting started guide page 33 of 45 question: can i use the cisco tms phone books when booking from my lotus notes calendar? Answer: no, cisco tms phone books are not available from cisco ...
Page 34
Technical description of cisco tmsxn cisco tms extension for ibm lotus notes – installation and getting started guide page 34 of 45 technical description of cisco tmsxn overview the cisco telepresence management suite extension for ibm lotus notes allows lotus notes client users connected to a domin...
Page 35
Technical description of cisco tmsxn cisco tms extension for ibm lotus notes – installation and getting started guide page 35 of 45 should not cross a public network, because https is not currently supported in the java communication library. The lotus notes clients do not communicate directly with ...
Page 36
Troubleshooting cisco tmsxn cisco tms extension for ibm lotus notes – installation and getting started guide page 36 of 45 troubleshooting cisco tmsxn this chapter guides you through typical challenges faced during installation, and shows you how to identify and solve them. Understanding log files b...
Page 37
Troubleshooting cisco tmsxn cisco tms extension for ibm lotus notes – installation and getting started guide page 37 of 45 figure 19: changing the log level currently you can set values from 0 (minimal debug) to 3 (all available debug). If you experience problems and want to troubleshoot cisco tmsxn...
Page 38
Troubleshooting cisco tmsxn cisco tms extension for ibm lotus notes – installation and getting started guide page 38 of 45 figure 20: adding an admin role it is impossible to book resources after a cisco tmsxn upgrade sometimes after upgrading from a previous cisco tmsxn version, you may experience ...
Page 39
Troubleshooting cisco tmsxn cisco tms extension for ibm lotus notes – installation and getting started guide page 39 of 45 1. Open domino administrator and go to the configuration > server-connections view. 2. Check that the connection to your domino server is presented there, and if not, create it ...
Page 40
Checking for updates and getting help cisco tms extension for ibm lotus notes – installation and getting started guide page 40 of 45 checking for updates and getting help cisco telepresence recommends registering your product to automatically receive softcare notifications about the latest software ...
Page 41: License Agreement
License agreement cisco tms extension for ibm lotus notes – installation and getting started guide page 41 of 45 license agreement cisco telepresence management suite extension for ibm lotus notes (previously known as tandberg management suite lotus notes integration) tandberg is now part of cisco s...
Page 42
License agreement cisco tms extension for ibm lotus notes – installation and getting started guide page 42 of 45 you will include on permitted copies of a software all copyright, trademark and other proprietary rights notices included on the originals; the software and documentation contain valuable...
Page 43
License agreement cisco tms extension for ibm lotus notes – installation and getting started guide page 43 of 45 you shall comply with all applicable export control laws and regulations with respect to the software and documentation; any violation or threatened violation of this agreement may cause ...
Page 44
License agreement cisco tms extension for ibm lotus notes – installation and getting started guide page 44 of 45 audit rights. You shall maintain complete and accurate books and records relating to compliance with the usage restrictions of the software. Tandberg shall have the right at its own expen...
Page 45
License agreement cisco tms extension for ibm lotus notes – installation and getting started guide page 45 of 45 the specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recommendations in this manual are believed...