Thelin providence Owner's Manual - page 43
Thelin Hearth Products, Inc.
Providence Insert Pellet Stove
43 of 44
WARRANTY
THELIN HEARTH PRODUCTS PELLET STOVE
WARRANTY REPLACEMENT PROGRAM
EFFECTIVE April 1, 2013
NOTE: PLEASE READ THIS WARRANTY REPLACEMENT PROGRAM CAREFULLY BEFORE APPLYING FOR WARRANTY REPLACEMENTS OR CREDIT.
WARRANTY COVERAGE – This warranty only covers Thelin Hearth Products that are purchased through an authorized dealer.
Covered
Warranted for five years from the date of retail purchase against defects in material and workmanship. THP will remedy the defect or replace the specified part. This
does not include shipping costs. This warranty is only valid while the stove remains at the site of the original installation.
Limited Warranty for one year from date of retail purchase to include electrical components, gaskets, logs, moving parts, gas valve control, enamel finish, paint and
burner. Only the original purchaser of a new THP stove is covered by the warranty and it is non-transferable. Retain your dated sales receipt as proof of purchase.
Contact your original installing dealer for warranty service. Check with your installing dealer in advance if they require you to pay a service call for any warranty work.
Travel and shipping charges are not covered by this warranty. If the installing dealer is unable to provide parts or service, contact the nearest Thelin Hearth Products
dealer located on our website.
www.thelinco.com
.
Not covered
Damages caused by abuse or failure to perform normal maintenance and any related expense. This warranty shall not apply to any faulty installation or the failure to
observe the manual installation instructions. This warranty is void if stove has been over-fired or operated in atmospheres contaminated by chlorine, fluorine or other
damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling, cracking and discoloration of steel.
This warranty shall not apply due to use of fuels other than those specified in operating instructions. This warranty is void if stove has been operated in atmospheres
for prolonged periods of time of dampness or condensation. This warranty is void if there is any damage to the stove or other components due to water or weather
damage which is the result of, not limited to, improper chimney or venting installation. This warranty shall not apply due to unreasonable use by purchaser,
consequential damages, incidental damages, improper installation, alteration or adjustment of the manufacturers’ settings, lack of proper and regular maintenance;
damage incurred while in transit, acts of Mother Nature.
The limited warranty does not extend to or include surface finish on the appliance, paint, gold or nickel plating, door gaskets, glass gaskets, glass, or firebricks. It does
not cover installation or operational-related problems such as over firing, use of corrosive driftwood, downdrafts or spillage caused by environmental conditions,
nearby trees, buildings, hilltops, mountains, inadequate venting or ventilation, excessive offsets, or negative air pressures caused by mechanical systems such as
furnaces, fans, clothes dryers, etc. Any installation, construction, transportation, or other related costs or expenses arising from defective part(s), repair,
replacement, etc., will not be covered by this warranty, nor will Thelin assume responsibility for them.
Some states do not allow the exclusions or limitation or incidental consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives
you specific legal rights that vary from state to state.
Changes in the exterior surface as a result of normal use are common, some changes in the color of interior and exterior surfaces may occur. This is NOT covered
under warranty.
The movement of certain structural parts causing noise due to expansion or contraction is a normal condition and is not covered by this warranty.
The warranty does not cover any shipping costs.
Warranty Work
If you find this unit to be defective in material and/or workmanship within a period of five (5) years from the date of purchase, contact your local dealer from whom you
purchased the stove. All warranty work must be authorized by the factory in advance of the repair and an authorization number assigned. A warranty claim form must
be completed and signed by both the repair person and the customer. For prompt warranty service, please contact the authorized dealer in your area. Have the
following information available to assist the repair person.
Stove purchase information
Date Purchased: _____________________________ Serial Number: _____________________________
Dealer/Retailer where Purchased: ______________________________________________________________
Installer/Contractor used for Installation: ________________________________________________________
Qualification for warranty performance
Return product or defective part with proof of purchase and narrative description of defect together with your name and address, to: Thelin Hearth Products,
Warranty Division, 1312 Striker Avenue Suite 101, Sacramento, CA. 95834. Returned part or product will be repaired or replaced at Thelin Hearth Products option and
will be returned to you freight prepaid by you as soon as practical, but not later than 30 days after receipt.