Summary of FirstCall
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User guide ®.
Page 2: Your Responders.
1 please ensure that you test the equipment regularly, by making test-calls through to your responders. Firstcall medical alarms can be connected to the national broadband network (nbn) uni-v connection. Tell anyone who contacts you about the nbn that you have a firstcall medical alarm and that you ...
Page 3: Table Of Contents
Table of contents 2 introduction 3 life support policy 4 choosing your responders 5 installing firstcall 6 testing firstcall 11 operation pendant and watch triggers 13 making an emergency call 14 how to cancel an alarm 15 answering a phone call with the pendant/watch 15 voice warning messages 16 the...
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…for choosing firstcall. We believe this equipment will help you to live independently in the safety and security of your own home. Firstcall consists of a pendant/watch and an alarm unit which is connected to the telephone line and a power point. When the help button on the pendant/watch or the ala...
Page 5: Life Support Policy
The firstcall alarm system enables caregivers to provide an effective response system. However, the alarm system is not a life saving device and cannot provide a guaranteed level of performance beyond what can be expected from technology of this kind. The manufacturers of the alarm system design equ...
Page 6: Choosing Your Responders
5 you can choose who takes your calls depending on your needs. Your calls for assistance can go directly to your family and friends, thus avoiding any on-going fees. Firstcall can also be configured to send all your calls to a professional 24-hour alarm monitoring serv- ice. We can arrange this serv...
Page 7: Unpack The Alarm
The following steps describe how to install and test your firstcall. You should have: ● one alarm unit ● one pendant/watch ● one telephone line adaptor connected to the telephone lead* * supplied connected to the alarm unit. The alarm unit should be located next to a power point and a telephone sock...
Page 8: Plug Into The Power
7 plug into the power plug in the power transformer and turn on the power-point. Check the green light on the power transformer comes on. If the green light does not come on please check the power point is work- ing by plugging in another appliance or a light. Double adaptors and power boards should...
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Connect the alarm unit to the telephone line socket with the supplied telephone lead c onnect the phone to this socket only if your home has a new style telephone socket refer to the diagram above. Remove the telephone adaptor plug and plug the alarms telephone lead into the new-style wall socket. P...
Page 10: Unwrap The Radio Antenna
9 old-style wall socket telephone lead to house telephone adapter plug if your home has an old-style phone socket remove the house telephones lead from the wall socket and plug-in the large adaptor plug. Plug the house telephone lead into the rear of the adaptor plug as shown in the diagram. Pick-up...
Page 11: Switch On The Alarm Unit
Switch on the alarm unit power switch (down is on) switch-on the power on the rear of the alarm unit and check the lights flash on the front panel. If the lights do not flash, or if a light remains flashing yellow or red, check the transformer is fully pushed into the power-point and the power point...
Page 12: Testing Firstcall
11 testing firstcall it’s important to tell your responders you are about to test your firstcall, other- wise they may think you need help. It’s a good idea to have your responders present when firstcall is tested for the first time, so they can see how it works too. Make sure your responders have r...
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Firstcall comes pre-programmed with the responder’s telephone numbers previously supplied to us, and your personal voice message. Press the pendant/watch for a few seconds to activate the firstcall. This time do not press the cancel button. Firstcall will now make calls to your responders. When your...
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13 pendant and watch triggers when pressed, the pendant/watch activates the firstcall alarm. The red light shows that the pendant/watch button has been activated and a signal is being sent to the firstcall alarm unit. The pendant/watch will normally work from around the home and garden. Please see t...
Page 15: Making An Emergency Call
To make an emergency call, press the pendant/watch or the help button on the alarm unit. Press the red button firmly for a few seconds and you will hear the alarm sound from the firstcall loudspeaker, and a red light will come on. After about 10 seconds the alarm unit will start to call your re- spo...
Page 16: How To Cancel The Alarm
15 how to cancel the alarm press the cancel button to stop firstcall making calls. However a call can on- ly be cancelled while the alarm is sounding, and only before firstcall starts to dial the first number. You can answer a telephone call using the pendant/watch, and hold a ‘hands-free’ telephone...
Page 17: Voice Warning Messages
Voice warning messages the firstcall alarm will play voice messages from its loudspeaker if the mains power has been disconnected for more than 4 hours. Firstcall will also notify your responders if the mains power remains disconnected for more than about 6 hours. “the power is disconnected…. Please...
Page 18: The Lights
17 the lights the red call activated light the flashing power status light the blue telephone line light the blinking yellow pendant battery light the lights on the front of the firstcall alarm show the operational status of the equipment, and if a problem has been detected. The following pages desc...
Page 19: Warning Lights
Warning lights the flashing power status light 18 this light checks the power to the firstcall alarm unit flashing green ok - everything is normal flashing yellow problem - the mains power is switched off or is disconnected. Flashing red or no flashing light check - firstcall is switched on at the s...
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19 warning lights, continued… the blue telephone line light this light checks the status of the telephone line no blue light ok - everything is normal steady blue light ok - a mode-3 connected telephone is off-the-hook or in-use. Flashing blue light problem - the telephone line is disconnected and f...
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Warning lights, continued… 20 the yellow pendant/watch light the battery in the pendant or watch should last for many years, however if the pendant or watch has been operated with a low battery the yellow light will blink once every 5 seconds. The pendant/watch battery is tested each time you test o...
Page 22: Adsl Filters
21 adsl filters if you have the internet connected you may have an adsl service. If you have adsl you will need to connect an adsl filter to stop the adsl signal from interfering with the firstcall alarm. A mode-3 telephone connection is a way of wiring a telephone line so firstcall will still work ...
Page 23: Questions And Answers
Questions and answers q should firstcall be tested? A yes. You should test firstcall regularly. Q can firstcall be installed with more than one telephone? A yes, but see the important information in the section ‘mode-3 telephone connection’. Q what happens if the power fails, or during a black-out? ...
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Q can i use firstcall in an electrical storm? A yes, unlike your telephone, there is no danger in using the pendant/watch to call for help during an electrical storm. However, avoid touching the wires or the firstcall alarm unit. Only use the pendant/watch. After a severe storm it is always a good i...
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24 questions and answers continued …. Q will the alarm still work with the internet (also known as adsl, dsl or broadband) connected to my telephone line? A yes, but if you have an adsl service, you must have an adsl filter connected in the telephone lead to the firstcall alarm. See the section on ‘...
Page 26: Notices
Notices telephone network performance this equipment makes telephone calls in order to summon help. If unsuccessful, the equipment will continue making calls to the maximum number of call attempts allowed by government telecommuni- cation regulation. Although modern telephone networks are very relia...
Page 27: Trade Marks
Firstcall, gemini, companion, the caretaker, carephone, life alert, life assist, safeguard, xtracare from safeguard, and viconic are registered trademarks. Trade marks 26 notices continued…. Range of trigger devices in most cases the pendant/watch will operate around an average size home and garden,...
Page 28: Warranty Information
27 the manufacturer of the firstcall equipment, vc international pty ltd (vci), guarantees the product to be free from defects in materials and/or faulty workmanship for a period of 12 months, subject to the following conditions. The warranty is effective from the date of original purchase from firs...
Page 29: Connecting Through A Pabx
Note: firstcall cannot be connected to a digital pabx system connecting through a pabx to set firstcall to work through a pabx, locate the small switches on the bottom of the alarm unit and set the pabx switch, as shown below. The pabx access digit dialled is 0. Other access digits can be programmed...
Page 30: Additional Equipment
29 additional equipment watch pendant wall mounted call button adsl filter touch pad or blow switch wireless terminal firstcall also supplies call-buttons for special needs. Call us on 1300 40 80 80
Page 31: Telepermit
Vc international pty ltd unit 26, 34-36 abel street penrith nsw 2750 www.Vcint.Com.Au caution for safety reasons, only connect approved tele- phone equipment to the rear terminal. No user serviceable parts are inside. Do not attempt to open the equipment. Do not cut any wires connecting the equipmen...
Page 32: Given Name
Given name phone number please include std code 1 ( ) 2 ( ) 3 ( ) 4 ( ) 5 ( ) for convenience, you can write the phone numbers of your responders in the table below. Your responders firstcall user guide rev 3.0 31.