Venom Air Corps Night Ranger 3dxl Pilot's Handbook Manual - page 23
World Class Product s
World Class Value
World Class Product s
World Class Value
World Class Product s
World Class Value
World Class Product s
Venom Air Corps
www.venom-aircorps.com
Venom Air Corps
www.venom-aircorps.com
Venom Air Corps
World Class Product s
World Class Value
World Class Product s
World Class Value
World Class Product s
World Class Value
World Class Product s
Venom Air Corps
www.venom-aircorps.com
Venom Air Corps
www.venom-aircorps.com
Venom Air Corps
Thank you for purchasing the VNR 3DXL™. We want to assure you that your helicopter is backed by first-class customer
service and support.
If you have questions or concerns about your helicopter, simply call us at 800.705.0620, Monday – Friday, 9:00am to 4:00pm Pacific Standard Time.
You can also e-mail us at customerservice@venom-aircorps.com. For hands on service and faster access to replacement parts, please visit your
local hobby shop.
Venom Air Corps™ Limited Warranty
Venom Air Corps™ warrants this product to be free of material
and workmanship defects when new. If a component is found to
be installed incorrectly, is defective or was not correctly made,
Venom Air Corps™ will, at its sole discretion, repair or replace it
free of charge within 90 days from date of purchase. If you believe
a defect became evident only after operation, please contact us to
discuss the situation.
This R/C helicopter is a hobby-class helicopter and not a “toy”.
Because this is an entry level helicopter and is intended to be used
over a wide range of operating conditions and situations, Venom
Air Corps™ does not offer any warranty, express or implied, that
covers damage caused by normal use or wear, or cover or imply
how long any component of this helicopter will last before requiring
replacement due to wear.
Any and all warranty coverage does not cover replacement of
parts and components damaged by water, neglect, improper use,
chemical damage, crash damage, unauthorized modification or the
use of any non Venom Air Corps™ product in association with this
helicopter.
A dated & itemized sales receipt must accompany
any product returned for warranty work.
Repair
For all non-warranty repairs, Venom Air Corps™ charges $20 plus
the cost of the replacement parts. The $20 includes shipping your
helicopter back to you via FedEx Ground with a tracking number.
International customers will be charged $30 to compensate for
additional return shipping costs.
When sending in a product for warranty and/or repair, please follow
these steps:
1) Call Venom Air Corps™ Customer Service at 800-705-0620 to
receive a Return Merchandise Authorization Number (RMA #).
2) Include a short summary of the problem.
3) Include your return address, ***We can NOT return ship to PO
Boxes***.
4) Include a daytime telephone number and/or e-mail address.
5) When preparing the helicopter for shipment, please use the
following guidelines to assist us in expediting your repair and
keeping any repair costs for you to a minimum:
• Remove all batteries from the helicopter and radio.
• Remove any non Venom Air Corps™ after-market parts.
• Package all items in original box as arranged upon purchase.
• If you are sending loose items, please seal them in a bag to avoid
loss. Make sure to secure all parts to prevent further
damage.
• Ship your package “Insured” and ask for “Delivery Confirmation”
with a tracking number. Venom Air Corps™ will not be
responsible for lost or damaged packages.
Venom Air Corps™ and its affiliates, partners and
subsidiaries cannot control the use, application or installation
of this product and shall not be held liable for any property
damage or personal injury resulting from the improper use
of this product or failure to follow the supplied instructions.
By the act of using this product, the user accepts all resulting
liability. In no case will Venom Air Corps™ liability be greater
than the actual purchase price of the product.
WARRANTY, SERVICE AND SUPPORT
WARNING
Venom Group International
North America
600 West Buckles Road
Hayden, ID 83835
Australia
P.O. Box 100
Botany, NSW 1455
CONTACT
Customer Service
800.705.0620
customerservice@venom-aircorps.com
www.venom-aircorps.com
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