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VeriFone Vx-520 Series APACS 40 Reference Manual

Other manuals for Vx-520 Series APACS 40: Installation Manual, User Manual, User Manual, Operating Instructions Manual

Summary of Vx-520 Series APACS 40

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    Verifone part number doc252-004-en-b, revision b vx 520 reference guide.

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    All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of verifone, inc. The information contained in this document is subject to change without notice. Although verifone has attempted to ensure the accuracy of the co...

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    Vx 520 r eference g uide 3 c ontents p r e f a c e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 organization . . . . . . . . . . . . . . . . . ...

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    C ontents 4 vx 520 r eference g uide c h a p t e r 4 verix terminal manager when to use verix terminal manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 local and remote operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 verifying termi...

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    C ontents vx 520 r eference g uide 5 file group permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 download an operating system update provided by verifone . . . . . . . . . 114 file authentication for back-to-back application downloads . . . . . . . . . . ...

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    C ontents 6 vx 520 r eference g uide c h a p t e r 9 verifone service and support return a terminal for service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 accessories and documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 power...

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    Vx 520 r eference g uide 7 p reface this guide is your primary source of information for setting up and installing the vx 520 series of terminals. Audience this document has two primary audiences, but is useful for anyone installing and configuring the vx 520 terminal: • deployment administrators wh...

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    P reface related documentation 8 vx 520 r eference g uide chapter 10 , troubleshooting guidelines . Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. This guide also contains appendices for system messages , port pinouts , ascii table , k...

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    P reface conventions and acronyms vx 520 r eference g uide 9 the caution symbol indicates possible hardware or software failure, or loss of data. The terminal is not waterproof or dust proof, and is intended for indoor use only. The lighting symbol is used as a warning when bodily injury might occur...

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    P reface conventions and acronyms 10 vx 520 r eference g uide acronym definitions various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 acronym definitions acronym definitions ac alternating current atm asynchronous transfer mode ca certi...

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    Vx 520 r eference g uide 11 c hapter 1 terminal overview this chapter provides a brief description of the vx 520 terminal: • the vx 520 is a high performance countertop terminal with enhanced communication options. • the vx 520 offers several communication options, enhanced display, increased proces...

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    T erminal o verview features and benefits 12 vx 520 r eference g uide features and benefits vx 520 terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, landed smart card reader, integrated pin pad, a quiet internal thermal print...

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    T erminal o verview features and benefits vx 520 r eference g uide 13 countertop performance in a handover design • the 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. • exceptional display and printer graphics-handl...

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    T erminal o verview features and benefits 14 vx 520 r eference g uide.

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    Vx 520 r eference g uide 15 c hapter 2 terminal setup this chapter describes the terminal setup procedure. You will learn about: • selecting terminal location • unpacking the shipping carton • examining terminal features • installing the smart battery (vx 520 gprs only) • establishing telephone line...

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    T erminal s etup unpacking the shipping carton 16 vx 520 r eference g uide • do not use the terminal outdoors. Electrical considerations • avoid using this product during electrical storms. • avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emi...

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    T erminal s etup examining terminal features vx 520 r eference g uide 17 examining terminal features before you continue the installation process, notice the features of the vx 520 terminal (see figure 2 ). Figure 2 vx 520terminal features (front panel) front panel the front panel includes the follo...

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    T erminal s etup examining terminal features 18 vx 520 r eference g uide • a magnetic card reader, built into the right side. The icon at the right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • the verifone logo blue indicator led indicates power is o...

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    T erminal s etup examining terminal features vx 520 r eference g uide 19 figure 4 and figure 5 show the connection ports for the vx 520 terminal. Figure 4 vx 520 power and connection ports figure 5 additional vx 520 connection ports 23 %4( power port rs-232 serial port rj-11 telephone port 23 %4( ho...

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    T erminal s etup examining terminal features 20 vx 520 r eference g uide to use the connection ports the connection ports offer multiple connectivity for the vx 520 terminal. Please refer to the following list of peripheral devices for the connectivity options. Host usb port • pinpad 1000 usb • v x ...

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    T erminal s etup installing the smart battery (vx 520 gprs only) vx 520 r eference g uide 21 installing the smart battery (vx 520 gprs only) the smart battery fits in a slot on the back of the vx 520 gprs terminal. The locking tab clicks when the battery is in place. The slot is keyed, so that there...

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    T erminal s etup establishing telephone line connections 22 vx 520 r eference g uide establishing telephone line connections connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see figure 8 ). This is a direct connection and the line...

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    T erminal s etup installing the paper roll in the printer vx 520 r eference g uide 23 installing the paper roll in the printer a fast, quiet thermal printer is built into the vx 520 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sen...

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    T erminal s etup installing the paper roll in the printer 24 vx 520 r eference g uide 5 drop the paper roll into the printer tray. Figure 10 loading paper roll 6 pull paper up past the glue residue. 7 close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing ...

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    T erminal s etup installing/replacing msam cards vx 520 r eference g uide 25 8 tear the paper off against the serrated metal strip in the printer. Installing/ replacing msam cards when you first receive your vx 520 terminal, you may need to install one or more msam cards or you may need to replace o...

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    T erminal s etup installing/replacing msam cards 26 vx 520 r eference g uide 4 hold the msam cardholder panel, grasp firmly and pull upward to expose the msam slots. Figure 13 removing msam cover 4 remove any previously installed msam card by sliding the card from the msam cardholder. 5 install an m...

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    T erminal s etup installing/replacing sim card (vx 520 gprs only) vx 520 r eference g uide 27 installing/ replacing sim card (vx 520 gprs only) the vx 520 gprs terminal supports the installation of a sim (subscriber identity module) card. Use the following procedure to replace or install a sim card....

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    T erminal s etup connecting optional devices 28 vx 520 r eference g uide optional device connections the vx 520 terminal has a port that can operate either as a pin pad port or an rs-232 port, depending on the power source available. Connecting the pin pad or smart card reader to the vx 520 use the ...

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    T erminal s etup connecting optional devices vx 520 r eference g uide 29 figure 18 provides an example of a peripheral connection to the usb port. Figure 18 vx 520 sample ecr connection caution ecrs require a separate power source. Before connecting a check reader or similar device, remove the power...

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    T erminal s etup connecting the terminal power pack 30 vx 520 r eference g uide connecting the terminal power pack when you have finished connecting optional peripheral(s), you are ready to connect the vx 520 terminal to the provided power source. To connect the terminal power pack 1 remove the term...

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    T erminal s etup charging the smart battery (vx 520 gprs only) vx 520 r eference g uide 31 7 plug the ac power cord into a wall outlet or powered surge protector. When the terminal has power, the terminal lights are activated and the led indicator remains lit. If an application is loaded in the term...

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    T erminal s etup privacy shield (optional) 32 vx 520 r eference g uide privacy shield (optional) the privacy shield protects the customers’ pin entry from being seen by the cashier or other customers. The illustration shows an example of a vx 520 with the optional privacy shield. Figure 20 vx 520 op...

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    T erminal s etup using the magnetic card reader vx 520 r eference g uide 33 3 remove the card only when the application indicates the transaction is complete. Figure 21 inserting a smart card using the magnetic card reader the vx 520 terminal supports credit or debit card transactions. To conduct a ...

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    T erminal s etup using the magnetic card reader 34 vx 520 r eference g uide.

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    Vx 520 r eference g uide 35 c hapter 3 using the terminal keys before proceeding to other tasks, familiarize yourself with the operational features of the vx 520 terminal keypad to enter data. This section describes how to use the keypad, which consists of a 12-key telco- style keypad, three color-c...

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    U sing the t erminal k eys data entry modes 36 vx 520 r eference g uide data entry modes before you can use the keys on the front panel to enter ascii characters, the vx 520 terminal must be in a mode that accepts keyed data entry. There are two terminal operating modes, each enables you to press ke...

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    U sing the t erminal k eys keypad functions vx 520 r eference g uide 37 keypad functions the keypad is a 13-key arrangement, consisting of a 12-key telco-style keypad and the alpha key ( figure 23 ). Using the keypad, you can enter up to 50 ascii characters, including the letters a–z, the numerals 0...

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    U sing the t erminal k eys keypad functions 38 vx 520 r eference g uide use the alpha key to enter up to 50 different ascii characters through the following procedure: 1 press the key on the 12-key keypad that shows the desired letter or symbol (for example, press 2 to type 2, a, b, or c). The numbe...

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    U sing the t erminal k eys keypad functions vx 520 r eference g uide 39 table 4 lists all the ascii characters you can type using the alpha key and the telco keypad. Enter key in normal mode, the enter key is generally used the same as the enter key on a pc, that is, to end a procedure, confirm a va...

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    U sing the t erminal k eys programmable function (pf) key descriptions 40 vx 520 r eference g uide programmable function (pf) key descriptions the row of four pf keys directly above the keypad ( figure 23 ) from left-to-right are referred to as pf1, pf2, pf3, and pf4. These keys can be assigned appl...

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    Vx 520 r eference g uide 41 c hapter 4 verix terminal manager this chapter describes a category of terminal functions called terminal manager operations. • press f2 and f4 at the same time and enter the password to invoke verix terminal manager. See entering verix terminal manager . • assign files a...

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    V erix t erminal m anager local and remote operations 42 vx 520 r eference g uide local and remote operations the terminal manager operations available on a vx 520 terminal can be divided into the following two categories or types: • local operations address a stand-alone terminal and do not require...

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    V erix t erminal m anager entering verix terminal manager vx 520 r eference g uide 43 entering verix terminal manager to prevent unauthorized use of the verix terminal manager menus, the vx 520 terminal os requires a system password each time you enter terminal manager. To access the verix terminal ...

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    V erix t erminal m anager passwords 44 vx 520 r eference g uide passwords handle passwords as you would pc passwords. System password when you key in the system password to enter terminal manager, an asterisk (*) appears for each character you type. These asterisks prevent your password from being s...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 45 to return to a previous menu, press the pf1 key (the leftmost key above the keypad). To go to the next menu, press the pf2 key. To return to the main terminal manager menu and cancel any changes, press the cancel key....

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    V erix t erminal m anager verix terminal manager menus 46 vx 520 r eference g uide the display column in table 6 indicates what appears on the terminal display screen at each step of the procedure. Please note the following conventions used in this column: • if a prompt or message appears on the scr...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 47 enter and exit verix terminal manager to enter terminal manager after you have turned on the vx 520 terminal, follow the procedure described in table 7 . Note on successful completion, some operations automatically ex...

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    V erix t erminal m anager verix terminal manager menus 48 vx 520 r eference g uide menu 1 in this menu you can restart the terminal, edit parameters, download terminal software updates, check memory usage and availability, as well as view the contents of ram and flash directories. Terminal mgr entry...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 49 edit keyed files a keyed file is a collection of individual records that contain data and are identified by unique search keys. You can edit the data directly from the terminal keypad using the terminal’s built-in key...

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    V erix t erminal m anager verix terminal manager menus 50 vx 520 r eference g uide table 8 verix terminal manager menu 1 display action verix terminal mgr 1> restart 2> edit parameters 3> download 4> memory usage 5> ram directory 6> flash directory ↓ ↑ ↓ to restart the terminal, select 1> restart . ...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 51 gid nn: *apname file config.Sys 1> add variable to create a new variable, select 1> add variable . Gid nn: *apname parameter: nn value: nn 1> new 3> edit 2> find 4>clear if the gid contains a keyed file, you have the ...

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    V erix t erminal m anager verix terminal manager menus 52 vx 520 r eference g uide 2> edit parameters 2> find gid nn: *apname parameter: ___________________ ___________________ after selecting find , enter the parameter name to locate and press . The current value of the parameter is displayed on th...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 53 vtm download mgr gnn 1> single-app 2> multi-app select to download single or multiple applications. Vtm download mgr gnn 1> full dnld 2> partial dnld select full or partial download. A full download will delete all da...

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    V erix t erminal m anager verix terminal manager menus 54 vx 520 r eference g uide verix terminal mgr download gnn gids to rease: 1,2,4 if a full multiple download has been previously done, this screen appears instead of the previous two screens. This screen lists all the erased gids on the previous...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 55 vtm download mgr gnn unit receive mode waiting for download choose 3> com2 to download via the com 2 port. To return to the main menu without saving your selection, press . Unavailable select 4> sd card to download fr...

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    V erix t erminal m anager verix terminal manager menus 56 vx 520 r eference g uide unavailable choose 2> com6 to download via the com 6 port. To return to the main menu without saving your selection, press . Vtm download mgr gnn *zp host addr (ip:port) ___________________ ___________________ if you ...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 57 vtm download mgr gnn *za application id ______________ if *za (application id) is not defined, you must enter a valid application id (up to 10 characters long) and press . Vtm download mgr gnn *za= nnnn *zp= nnnn *zr=...

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    V erix t erminal m anager verix terminal manager menus 58 vx 520 r eference g uide 4> memory usage memory usage ram files nnnn inuse nnnn avail nnnn ↓ this screen displays how much ram is used and how much is available. • inuse - closest estimate of used memory (in kb). • avail - lowest number of fr...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 59 menu 2 in this menu, you can view the enterprise open source (eos) directory files, clear memory, calibrate the screen, view terminal information and logs, and run diagnostic functions. Flash directory gnn i: config.S...

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    V erix t erminal m anager verix terminal manager menus 60 vx 520 r eference g uide 2> clear memory verix terminal mgr group id: nn to clear a file group’s memory, enter the group id and press . 2> clear memory vtm mgr memory clear 1> clear config.Sys 2> clear gid files 3> clear all groups ↑ ↓ to cho...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 61 4> terminal info f3 vtm mgr terminal info serl no nnn-nnn-nnn ptid 12000000 part xxxxxxxxxxxx rev nn os ver qt00e20b ↓ the following screens show configuration information specific to your terminal. For a detailed des...

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    V erix t erminal m anager verix terminal manager menus 62 vx 520 r eference g uide 5> diags verix diags mgr 1> printer diag 2> ipp diag 3> icc diags 4> keyboard diag 5> mag card diag 6> debugger ↓ ↑ ↓ to choose an option in the menu, press the corresponding number on the keypad or scroll down to the...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 63 5> diags 3 > icc diags voylib 03.06 0000 vxos11 pscr build 04 scrlib 2.B 2/10 1> smart card diag 2> list sync drivers 3> exit when you select 3, the software library version appears. Choose 1> smart card diag to run d...

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    V erix t erminal m anager verix terminal manager menus 64 vx 520 r eference g uide 5> diags 6 > debugger verix terminal mgr group id: nn select 6> debugger to run the debugging application for the terminal. Verix terminal mgr please enter password for gid nn ----------------- enter the current passw...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 65 5> diags > pf1 key > tamper log tamper log 05/29/09 06:29 00001 05/29/09 06:16 00009 11/01/08 08:21 00001 10/30/08 19:36 00001 the tamper log screen displays a list of possible tamper events. The list is sorted from t...

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    V erix t erminal m anager verix terminal manager menus 66 vx 520 r eference g uide 5> diags > pf1 key > usb info usb device info usb device 1 info serial no ************************************* vendor id 0x0000 not available release no 00.00 ↓ to go back to the verix diags mgr screen, press . Usb d...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 67 6 > system error log verix error log type 1 task 2 gid 2 time 070806150146 cpsr 20000030 pc 7042a126 lr 70420c5d addr 00000008 the error log screen displays internal diagnostic information about the most recent unreco...

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    V erix t erminal m anager verix terminal manager menus 68 vx 520 r eference g uide menu 3 in this menu, you can adjust the clock, display contrast, change passwords, and check the ipp key loading mode. Note when entering any password, an asterisk (*) appears on the display screen for each character ...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 69 1> clock 1> increment hour time and date hh:mm:ss mm:dd:yy select 1> increment hour to add an hour to the current time setting. 1> clock 2> edit time vtm time current time: hh:mm:ss new time: __/__/__ enter the new ti...

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    V erix t erminal m anager verix terminal manager menus 70 vx 520 r eference g uide 2> console settings vtm console mgr 1> console beeper off 2> console beeper on 3> console backlight off 4> console backlight on 5> contrast down 6> contrast up ↓ ↑ ↓ turn the terminal beeper sounds on or off by pressi...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 71 vtm password mgr new __________ type the new password and press . Note: the new password must be five to ten characters long. If you enter a new password that is less than or exceeds the required number of characters,...

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    V erix t erminal m anager verix terminal manager menus 72 vx 520 r eference g uide 4> key management 1> ipp key load verix terminal mgr please enter password for gid nn _________ enter the current password for the selected file group and press . If you enter an incorrect password, please try again a...

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    V erix t erminal m anager verix terminal manager menus vx 520 r eference g uide 73 rkl key status private key hash press to return to the key management screen. Table 10 verix terminal manager menu 3 display action.

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    V erix t erminal m anager verix terminal manager menus 74 vx 520 r eference g uide.

  • Page 75: Hapter

    Vx 520 r eference g uide 75 c hapter 5 file authentication this chapter discusses verishield’s file authentication security architecture and provides the following: • overview of the verishield file authentication module, and the organizational infrastructure that supports it (see introduction to fi...

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    F ile a uthentication introduction to file authentication 76 vx 520 r eference g uide special files used in the file authentication process the following specially formatted files support the file authentication process: • a digital certificate is a digital public document used to verify the signatu...

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    F ile a uthentication introduction to file authentication vx 520 r eference g uide 77 certificates contain keys that authenticate signature files • sponsor certificate: certifies a client’s sponsorship of the terminal. It does not convey the right to sign and authenticate files. To add flexibility t...

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    F ile a uthentication introduction to file authentication 78 vx 520 r eference g uide how file authentication works file authentication consists of three basic processes: 1 development: the verishield file signing tool creates a signature file for each application file to authenticate. 2 pre-deploym...

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    F ile a uthentication introduction to file authentication vx 520 r eference g uide 79 figure 27 illustrates the development process. Figure 27 the development process signature file (.P7s) application file development os searches for a .P7s file. If a .P7s file is found, os then searches for a match...

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    F ile a uthentication introduction to file authentication 80 vx 520 r eference g uide pre-deployment process in this process: 1 a sponsor goes to the verifone ca web site and requests certificates for deployment terminals. 2 based on information provided by the sponsor through the verifone ca web si...

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    F ile a uthentication introduction to file authentication vx 520 r eference g uide 81 deployment process in this process: 1 the sponsor provides the application file (from the development process), the smart card, and smart card pin (from the pre-deployment process) as inputs to verishield. 2 verish...

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    F ile a uthentication introduction to file authentication 82 vx 520 r eference g uide figure 29 illustrates the deployment process. Figure 29 the deployment process verishield file signing tool pre-deployment process development process smart card pin signature file (*.*.P7s) signer certificate spon...

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    F ile a uthentication introduction to file authentication vx 520 r eference g uide 83 planning for file authentication file authentication is an integral part of every vx 520 terminal. To safeguard the terminal’s logical security, the file authentication module requires that any executable code file...

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    F ile a uthentication introduction to file authentication 84 vx 520 r eference g uide it is not mandatory to always download a signature file and its target application file at the same time. For example, you can download the corresponding signature file in a separate operation. A non-authenticated ...

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    F ile a uthentication introduction to file authentication vx 520 r eference g uide 85 for non-executable files, it is the application’s responsibility to confirm that all of the files it uses successfully authenticated on download completion, and when the application executes the first time followin...

  • Page 86

    F ile a uthentication introduction to file authentication 86 vx 520 r eference g uide a development set of higher-level certificates is downloaded into each vx 520 terminal upon manufacture. When you take a new vx 520 terminal out of its shipping carton, certificate data is already stored in the ter...

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    F ile a uthentication introduction to file authentication vx 520 r eference g uide 87 deployment terminals while the application development process is being completed and while the new application is being tested on a development terminal, a sponsor can order specific sponsor and signer certificate...

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    F ile a uthentication introduction to file authentication 88 vx 520 r eference g uide figure 30 illustrates the certificate trees in development and deployment terminals. Figure 30 certificate trees in development and deployment terminals permanency of the certificate tree the data contained in a di...

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    F ile a uthentication introduction to file authentication vx 520 r eference g uide 89 table 13 differences between required inputs development terminals deployment terminals the following three unique inputs, which are issued at customer request by the verifone ca, are required for the file signing ...

  • Page 90

    F ile a uthentication introduction to file authentication 90 vx 520 r eference g uide replace a sponsor certificate a sponsor may need to clear the current sponsor certificate from a terminal so that a new sponsor can load certificates and applications. To do this, the original sponsor must order a ...

  • Page 91

    F ile a uthentication file authentication and the file system vx 520 r eference g uide 91 file authentication and the file system application memory logically divided into file groups the memory of a vx 520 terminal is logically divided into two main areas, or partitions: • operating system • applic...

  • Page 92

    F ile a uthentication file authentication and the file system 92 vx 520 r eference g uide application is usually the main application stored in group 1 and called from the *go variable in the config.Sys file in gid1. • the main application stored in gid1 can access files, secondary applications, or ...

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    F ile a uthentication file authentication and the file system vx 520 r eference g uide 93 if the signature file authenticates its target file, and if the *fa variable is present in the config.Sys file of the target file group and is set to 1, the signature file is retained in memory and is automatic...

  • Page 94

    F ile a uthentication verishield file signing tool 94 vx 520 r eference g uide the normal size of a signature file is approximately 400 bytes. Depending on the application’s size and on how memory space is allocated, the area available for storing multiple signature files must be carefully managed. ...

  • Page 95

    F ile a uthentication verishield file signing tool vx 520 r eference g uide 95 • graphical interface mode (windows nt or windows 95): use the verishield file signing tool dialog box to select the file to sign, and assign a name and destination location for the generated signature file on the host co...

  • Page 96

    F ile a uthentication verishield file signing tool 96 vx 520 r eference g uide -f , -f name of the application file to sign (*.Out, *.Lib, or other file type). Required for development terminals and for deployment terminals. -s , -s name of the signature file (*.P7s) for the verishield file signing ...

  • Page 97

    F ile a uthentication verishield file signing tool vx 520 r eference g uide 97 please note also how the command-line mode switches described in table 15 are used in this example: filesign -l -f file.Out -s file.P7s -c vxsign.Crt -k vxsign.Key • the -l switch indicates to store the application file i...

  • Page 98

    F ile a uthentication verishield file signing tool 98 vx 520 r eference g uide • when all entries are complete, press alt+o or click the ok button to execute the verishield file signing tool and generate the signature file, otherwise, press alt+a or click cancel to exit the verishield file signing t...

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    Vx 520 r eference g uide 99 c hapter 6 performing downloads this chapter contains information and procedures to allow you to perform the various types of data transfers required to: • develop applications for the vx 520 terminal. • prepare vx 520 terminals for deployment. • maintain vx 520 terminals...

  • Page 100

    P erforming d ownloads download tools 100 vx 520 r eference g uide terminal). A special cable (vpn 05651-xx) connects the rs-232 serial ports of the two systems. • back-to-back downloads: file and data transfer from a sending terminal to a receiving vx 520 terminal. A special cable (vpn 05651-xx) co...

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    P erforming d ownloads download content vx 520 r eference g uide 101 ddl.Exe is a windows program included in the verix v dtk (verix v developer’s toolkit). Download content in general, you can download files and data to a vx 520 terminal. The types of files and data can be grouped into the followin...

  • Page 102

    P erforming d ownloads full and partial downloads 102 vx 520 r eference g uide full and partial downloads when preparing to initiate a download procedure, choose either a full or partial download and the com1 port, through the verix terminal manager menu options (refer to chapter 4 ). Depending on t...

  • Page 103

    P erforming d ownloads full and partial downloads vx 520 r eference g uide 103 implementation of full and partial downloads generally follow the following rules: • the most common download procedure is a full (complete) application download. • partial application downloads are useful when developing...

  • Page 104

    P erforming d ownloads support for multiple applications 104 vx 520 r eference g uide • partial downloads are routinely performed by many applications. This procedure, which can be automated by an application running on a remote host computer, permits the host application to update data files and te...

  • Page 105

    P erforming d ownloads use of ram and flash memory vx 520 r eference g uide 105 physical and logical access to file groups the vx 520 operating system controls physical access to gids 1–15 using password-protected terminal manager functions. To download data into a specific file group, first enter t...

  • Page 106

    P erforming d ownloads use of ram and flash memory 106 vx 520 r eference g uide defragment flash for application downloads before performing an application download, defragment terminal flash memory. For information on performing this terminal manager operation, see verix terminal manager menu 2 . T...

  • Page 107

    P erforming d ownloads use of ram and flash memory vx 520 r eference g uide 107 if you do not insert a setdrive.F special file in the download list, all files download by default into the ram (drive i:) of the target file group. You can also insert a zero-length file with the name setdrive.I into th...

  • Page 108

    P erforming d ownloads use of ram and flash memory 108 vx 520 r eference g uide if you do not insert setgroup.N special files into the download list, all files download into the target group selected in terminal manager. If no number is added to the setgroup filename, setgroup.1 (gid1) is assumed. R...

  • Page 109

    P erforming d ownloads use of ram and flash memory vx 520 r eference g uide 109 using ddl.Exe to automatically redirect files the version of ddl.Exe included in the vx 520 sdk allows you to change the default drive and file group for a direct download by preceding the filename(s) on the ddl command ...

  • Page 110

    P erforming d ownloads file authentication requirements 110 vx 520 r eference g uide in this type of data transfer operation, some file redirection does occur automatically as a result of the file authentication procedure that occurs on the receiving terminal. This redirection process is transparent...

  • Page 111

    P erforming d ownloads file authentication requirements vx 520 r eference g uide 111 • application files other than executables (for example, font and data files) may also require logical security under file authentication. In these cases, each protected non-executable file also requires a correspon...

  • Page 112

    P erforming d ownloads file authentication requirements 112 vx 520 r eference g uide 3 the file authentication module builds a list of all newly detected certificates and signature files. If no new certificates or signature files are located, the module just returns. If one or more new files of this...

  • Page 113

    P erforming d ownloads file authentication requirements vx 520 r eference g uide 113 5 signature files are now processed (after certificate files). The file authentication module calls the signature checking routine once for each new signature file it detects. Each *.P7s file is checked as it is det...

  • Page 114

    P erforming d ownloads file authentication requirements 114 vx 520 r eference g uide file group permissions this section discusses how file authentication controls who (which business entity) can store application files in which file groups in the vx 520 file system. By inserting zero-length setdriv...

  • Page 115

    P erforming d ownloads file authentication requirements vx 520 r eference g uide 115 • before initiating an os download, either full or partial, ensure that enough memory space is available in group 1 ram to temporarily store the os files, verify that any application files can also be stored in grou...

  • Page 116

    P erforming d ownloads file authentication requirements 116 vx 520 r eference g uide • all certificates transfer to group 1 ram on the receiving terminal, except for the highest-level platform root certificate, which can never be transferred to another terminal. • when certificates are detected by t...

  • Page 117

    P erforming d ownloads effect of downloads on existing files and data vx 520 r eference g uide 117 optimize available memory space for successful downloads one certificate file or signature file requires approximately 400 bytes of memory space. The application designer must account for the extra mem...

  • Page 118

    P erforming d ownloads set up the download environment 118 vx 520 r eference g uide • all current passwords are retained on the receiving terminal during an application or operating system download (direct, by telephone, and back-to- back). This includes the terminal manager password and file group ...

  • Page 119

    P erforming d ownloads set up the download environment vx 520 r eference g uide 119 cable connection for direct downloads there are two cables for direct downloads: • db-25 serial connector (vpn 26263-02) • db-9 connector (vpn 26264-01) the following steps describe how to establish the cable link be...

  • Page 120

    P erforming d ownloads set up the download environment 120 vx 520 r eference g uide 2 confirm that the parameters for the download by telephone are set in the download tool. 3 confirm that the receiving vx 520 terminal has a direct telephone line connection. 4 ensure that the correct keyed variables...

  • Page 121

    P erforming d ownloads set up the download environment vx 520 r eference g uide 121 3 if an application already resides on the terminal, an application-specific prompt is displayed. If no application resides on the terminal or an application error is detected, the following message is displayed: dow...

  • Page 122

    P erforming d ownloads direct application downloads 122 vx 520 r eference g uide direct application downloads this section provides the hardware and software checklist needed for direct application downloads. The procedure for direct application downloads is also discussed. Hardware checklist softwa...

  • Page 123

    P erforming d ownloads direct application downloads vx 520 r eference g uide 123 checklist for effects on files and settings in the receiving terminal direct application download procedure the procedure in table 18 describes how to perform a direct application download from a host download computer ...

  • Page 124

    P erforming d ownloads direct application downloads 124 vx 520 r eference g uide table 18 direct application download procedure step display action 1 verix terminal mgr group id: nn enter the target file group for the download. File group _1 (group 1) is displayed as the default selection. Note: fil...

  • Page 125

    P erforming d ownloads direct application downloads vx 520 r eference g uide 125 4 vtm download mgr gnn 1> modem 2> com1 3> com2 4> sd card 5> memory stick 6> tcpip ↓ ↑ ↓ select 2> com1 for a direct application download. When you press 2, the terminal is ready to receive the application download fro...

  • Page 126

    P erforming d ownloads direct application downloads 126 vx 520 r eference g uide 6 **verifying files** check certificate filename.Crt *authentic* on startup, the file authentication module authenticates any new signature files downloaded with the os files. When the signature file authentication rout...

  • Page 127

    P erforming d ownloads direct operating system downloads vx 520 r eference g uide 127 direct operating system downloads this section provides the hardware and software checklist needed for direct operating system downloads. The procedure for direct operating system downloads is also discussed. Hardw...

  • Page 128

    P erforming d ownloads direct operating system downloads 128 vx 520 r eference g uide direct operating system download procedure the procedure in table 19 describes how to perform a direct operating system download from a host computer into the group 1 ram of a vx 520 terminal. Steps described in th...

  • Page 129

    P erforming d ownloads direct operating system downloads vx 520 r eference g uide 129 3 vtm download mgr 1> full dnld 2> partial dnld select a full or partial os download. To return to the first verix terminal mgr menu, press . 4 vtm download mgr gnn 1> modem 2> com1 3> com2 4> sd card 5> memory sti...

  • Page 130

    P erforming d ownloads direct operating system downloads 130 vx 520 r eference g uide 6 **verifying files** check certificate filename.Crt *authentic* when the os download is complete, the terminal restarts automatically. The file authentication module on the receiving terminal begins to check for n...

  • Page 131

    P erforming d ownloads download by telephone vx 520 r eference g uide 131 download by telephone the procedure to perform an application or os download by telephone is similar to that of direct application (see table 18 ) and direct operating system downloads (see table 19 ). Hardware checklist softw...

  • Page 132

    P erforming d ownloads download by telephone 132 vx 520 r eference g uide 2 verix terminal mgr edit group nn password __________ enter the password for group 1 and press . If you enter an incorrect password, please try again appears. Press and type in a valid password. Press to confirm the newly ent...

  • Page 133

    P erforming d ownloads download by telephone vx 520 r eference g uide 133 7 vtm download mgr gnn *za application id ______________ if *za (application id) is not defined, you must enter a valid application id (up to 10 characters long) and press . 8 vtm download mgr gnn *za= nnnn *zp= nnnn *zr= nnnn...

  • Page 134

    P erforming d ownloads download by telephone 134 vx 520 r eference g uide 10 **verifying files** compare signature filename.P7s filename.Out *authentic* on startup, the file authentication module on the receiving terminal begins to check for new certificate (*.Crt) and signature (*.P7s) files includ...

  • Page 135

    P erforming d ownloads back-to-back application downloads vx 520 r eference g uide 135 back-to-back application downloads this section provides the hardware and software checklist needed for back-to- back application downloads. The procedure for back-to-back terminal downloads is also discussed. Har...

  • Page 136

    P erforming d ownloads back-to-back application downloads 136 vx 520 r eference g uide checklist for effects on files and settings in the receiving terminal back-to-back application download procedure the back-to-back application download process consists of two main phases: 1 preparing a gold vx 52...

  • Page 137

    P erforming d ownloads back-to-back application downloads vx 520 r eference g uide 137 the pc transfers files to the gold terminal. Download application files to target terminal 1 configure a gold terminal for an application download operation to a deployment terminal: • if the *fa variable (if pres...

  • Page 138

    P erforming d ownloads back-to-back application downloads 138 vx 520 r eference g uide figure 35 illustrates these two phases and how they relate to each other. Figure 35 back-to-back download process the procedure in table 21 walks you through a back-to-back application download from a sending vx 5...

  • Page 139

    P erforming d ownloads back-to-back application downloads vx 520 r eference g uide 139 • the target terminal has no applications loaded. • there is enough memory in the target terminal to complete the download. • you are performing a full download. Note the target terminal does not display an error ...

  • Page 140

    P erforming d ownloads download from a usb flash drive 140 vx 520 r eference g uide download from a usb flash drive the procedure provided in table 22 guides you through the process of downloading multiple applications from a usb flash drive. Before you begin, make sure that the usb device is proper...

  • Page 141

    P erforming d ownloads download from a usb flash drive vx 520 r eference g uide 141 each ram folder should contain a config.Sys file of parameters for applications running in that gid ( figure 37 ). Figure 37 config.Sys file inside a gid folder use the following instructions to build a config.Sys do...

  • Page 142

    P erforming d ownloads download from a usb flash drive 142 vx 520 r eference g uide after creating a config.Sys downloadable file, move the created file to the proper folder. Then, create a new .Zip file named verifone.Zip on your root drive and move all the required gid folders into the .Zip file. ...

  • Page 143

    P erforming d ownloads download from a usb flash drive vx 520 r eference g uide 143 usb flash drive download procedure to begin downloading from a usb flash drive, insert the flash drive into the usb port of the vx 520 terminal and follow the instructions on table 22 . Table 22 usb flash drive downl...

  • Page 144

    P erforming d ownloads download from a usb flash drive 144 vx 520 r eference g uide 4 verix terminal mgr download gnn 1> full dnld 2> partial dnld select whether to run a full or partial download. Note: if you selected 1> full dnld on a single application download, a screen will appear warning you t...

  • Page 145

    P erforming d ownloads download from a usb flash drive vx 520 r eference g uide 145 8 verix terminal mgr download gnn usb download complete the terminal will automatically download the file verifone.Zip from the usb flash drive. Usb download complete appears on the terminal screen after a successful...

  • Page 146

    P erforming d ownloads download from a usb flash drive 146 vx 520 r eference g uide 8 if the downloaded application successfully authenticates, the corresponding application prompt or logo is displayed upon restart. The terminal can now process transactions. Note: the message download needed appears...

  • Page 147: Hapter

    Vx 520 r eference g uide 147 c hapter 7 specifications this chapter discusses power requirements, dimensions, and other specifications of the vx 520 terminal. Power vx 520 terminal: 9.3v dc; 4.0 a dc power pack 36-watt power supply ul, ite listed, lps power supply: a input rated: 100 - 240v ac, 50/6...

  • Page 148

    S pecifications external dimensions 148 vx 520 r eference g uide external dimensions • length: 203 mm (7.9 in) • width: 87 mm (3.4 in) note verifone ships variants of the vx 520 terminal for different markets. Your terminal may have a different configuration. The basic processes described in this gu...

  • Page 149: Hapter

    Vx 520 r eference g uide 149 c hapter 8 maintenance the vx 520 terminal has no user-maintainable parts. Clean the terminal to clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. Smart card re...

  • Page 150

    M aintenance smart card reader 150 vx 520 r eference g uide.

  • Page 151: Hapter

    Vx 520 r eference g uide 151 c hapter 9 verifone service and support for terminal problems, contact your local verifone representative or service provider. For product service and repair information: • usa – verifone service and support group, 1-800-verifone (837-4366), monday - friday, 8 a.M. - 8 p...

  • Page 152

    V eri f one s ervice and s upport accessories and documentation 152 vx 520 r eference g uide c complete the inquiry contact form at http://www.Verifone.Com/aboutus/contact/contact_form.Cfm . • address the subject box with to “verifone mra dept.” • reference the model and part number in the note box....

  • Page 153

    V eri f one s ervice and s upport accessories and documentation vx 520 r eference g uide 153 connectors thermal printer paper supplementary hardware verifone cleaning kit telephone line cord documentation vpn 26263-02 db-25-type serial connectors vpn 26264-01 db-9-type connectors vpn 05651-00 back-t...

  • Page 154

    V eri f one s ervice and s upport accessories and documentation 154 vx 520 r eference g uide.

  • Page 155: Hapter

    Vx 520 r eference g uide 155 c hapter 10 troubleshooting guidelines the troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your vx 520 terminal. If you have problems operating your vx 520 terminal, please read through these t...

  • Page 156

    T roubleshooting g uidelines terminal does not dial out 156 vx 520 r eference g uide terminal does not dial out if the terminal does not dial out: • check the telephone line connections. • check that the telephone line is working by plugging it into a working telephone and listening for a dial tone....

  • Page 157

    T roubleshooting g uidelines transactions fail to process vx 520 r eference g uide 157 transactions fail to process there are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the magnetic card reader • perform a test transac...

  • Page 158

    T roubleshooting g uidelines printer does not print 158 vx 520 r eference g uide printer does not print if the printer does not work properly: • check terminal power connection. • check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a ne...

  • Page 159: Ppendix

    Vx 520 r eference g uide 159 a ppendix a system messages this appendix describes two categories of error and information messages. For ease of use, these messages are grouped alphabetically in each of these two categories. These messages include the following: • digital certificate displays and sign...

  • Page 160

    S ystem m essages error messages 160 vx 520 r eference g uide load dbmon.Out the dbmon.Out debugging monitor program is included in the sdk, but is not stored in the terminal memory of a factory unit. To use the debugging tool, you must sign, download, and authenticate the dbmon.Out application. Dow...

  • Page 161

    S ystem m essages error messages vx 520 r eference g uide 161 verix terminal mgr download gnn gid: nn app id: nnnn status: downloading the following error message may occur while connecting to a host during a modem or wireless download: • bad rx comm - the terminal received too many bad packets. • b...

  • Page 162

    S ystem m essages error messages 162 vx 520 r eference g uide printer id p version 0pred1a1 status 22 printer busy test f3 paper feed f4 when you select test f3 or paper feed f4 from the printer diagnostics screen, terminal manager first checks if the printer is currently active. If it is, printer b...

  • Page 163

    S ystem m essages error messages vx 520 r eference g uide 163 startup errors download needed the following error messages may occur if a defect is found on the *go variable. *go is a variable in the config.Sys file and is the first thing that runs on startup if available. • no *go variable - there i...

  • Page 164

    S ystem m essages information messages 164 vx 520 r eference g uide information messages the following information messages may appear when the vx 520 terminal is in terminal manager. **verifying files** check certificate filename.Crt *failed* this message appears on screen when the file authenticat...

  • Page 165

    S ystem m essages information messages vx 520 r eference g uide 165 verix terminal mgr download gnn unit receive mode ***_______ an application is being downloaded to a receiving vx 520 terminal from a host pc directly over a serial cable. The terminal displays a series of asterisks (*) to indicate ...

  • Page 166

    S ystem m essages information messages 166 vx 520 r eference g uide error log verix terminal mgr err log type 1 task 2 time 060302201212 cpsr 40000010 pc 00000004 lr 70448b23 addr 27ffffef9 the following information helps developers interpret the cause of the most recent unrecoverable software error...

  • Page 167

    S ystem m essages information messages vx 520 r eference g uide 167 internal pin pad diagnostics information internal pin pad memory test passed ipp8 emul01a 07/05 od sn: 246021114a009999 baud: 1200 reset f3 mode: visa exit f4 after an internal pin pad diagnostic session, the firmware version and do...

  • Page 168

    S ystem m essages information messages 168 vx 520 r eference g uide ram directory gnn 36 mm/dd/yy - 36 mm/dd/yy - 36 mm/dd/yy - print the following screens display the contents of the ram and flash directories. If there are no files inside a ram or flash directory, is displayed. Flash directory gnn ...

  • Page 169

    S ystem m essages information messages vx 520 r eference g uide 169 printer diagnostics information printer id p version 0pred1a1 status 22 test f3 paper feed f4 this screen displays the printer id, firmware version, and the printer status appear. See the verix evo os programmers manual (vpn doc0030...

  • Page 170

    S ystem m essages information messages 170 vx 520 r eference g uide startup information verifone vx 520 qt00e20b 12/22/2009 verix copyright 1997-2009 verifone all rights reserved at startup, the terminal displays a copyright notice screen that shows the terminal model number, the os version of the v...

  • Page 171

    S ystem m essages information messages vx 520 r eference g uide 171 **verifying files** check certificate filename.Crt *authentic* this message appears on screen when the file authentication module successfully authenticates a new digital certificate. *authentic* is displayed for five seconds and th...

  • Page 172

    S ystem m essages information messages 172 vx 520 r eference g uide verix terminal mgr term info mdm type 22 ver b305xx00yy00zz00 modem ctry 89 i1 042 i3 cx81802-v32 ↑ ↓ • mdm type - determines the modem type (0 = none, 4 = 14.4 modem, 22 = modem/ethernet combo) • ver - shows the modem firmware patc...

  • Page 173: Ppendix

    Vx 520 r eference g uide 173 a ppendix b port pinouts the tables in this appendix list pinouts for the vx 520 terminals. Pin pad serial port rs-232 port telco port connector pin function description 1 nc no connection 2 vpinpad +9v dc regulated power a a. Maximum 450 ma. 3 nc no connection 4 nc no c...

  • Page 174

    P ort p inouts ethernet port 174 vx 520 r eference g uide ethernet port usb pinout dc input jack polarity connector pin function description 1 txd+ transmit data + 2 txd- transmit data - 3 rxd+ receive data + 4 nc no connection 5 nc no connection 6 rxd- receive data - 7 nc no connection 8 nc no conn...

  • Page 175: Ppendix

    Vx 520 r eference g uide 175 a ppendix c ascii table ascii values the following section shows the ascii table for the vx 520 display. Table 25 vx 520 display ascii table dec hex ascii dec hex ascii dec hex ascii dec hex ascii 0 00 nul 32 20 sp 64 40 @ 96 60 ' 1 01 soh 33 21 ! 65 41 a 97 61 a 2 02 st...

  • Page 176

    Ascii t able ascii values 176 vx 520 r eference g uide.

  • Page 177: Ppendix

    Vx 520 r eference g uide 177 a ppendix d keypress scan codes keypress scan codes table the following section shows the keypad scan code table for the vx 520. Table 26 keypress scan codes key scan code notes 1 0xb1 ‘1’ with high order bit set 2 0xb2 ‘2’ with high order bit set 3 0xb3 ‘3’ with high or...

  • Page 178

    K eypress s can c odes keypress scan codes table 178 vx 520 r eference g uide dual keypress when certain pairs of keys are pressed, the console driver detects it and returns a combined scan code. There are two restrictions to this event: • one of the pair of keys must be from column three of the phy...

  • Page 179

    Vx 520 r eference g uide 179 g lossary access code a code number dialed to gain access to a telephone line, such as dialing the number 9 to reach an outside line. Application id an alphanumeric code that identifies an application program downloaded to a terminal from a download computer. For zontalk...

  • Page 180

    G lossary 180 vx 520 r eference g uide carrier usually, an analog signal that is selected to match the characteristics of a particular transmission system. The carrier signal on a phone line is modulated with frequency or amplitude variations to allow a terminal to transmit or receive data using a m...

  • Page 181

    G lossary vx 520 r eference g uide 181 fixed prompt a system prompt or message stored as part of system firmware in terminal memory. Fixed prompts appear on the terminal display to alert the user to specific system occurrences or malfunctions, and to prompt the user to enter specific information or ...

  • Page 182

    G lossary 182 vx 520 r eference g uide normal mode the operating mode for normal transaction processing. The main application (downloaded and authenticated) starts and displays an application prompt, indicating that the terminal is in normal mode. In this mode, the terminal is ready to process trans...

  • Page 183

    G lossary vx 520 r eference g uide 183 remote host computer a host computer connected to a vx 520 terminal over a dial-up telephone line to download files or data, or to process transactions. The opposite of remote is local. Rs-232 a widely used standard interface that covers the electrical connecti...

  • Page 184

    G lossary 184 vx 520 r eference g uide telephone line the standard telephone wiring connecting your phone or terminal to a local or private telephone company. Terminal any device capable of sending and receiving data over a data link, such as a telephone line or a rs-232 cable. Some terminals, such ...

  • Page 185

    Vx 520 r eference g uide 185 i ndex a accessories 152 documentation 153 ordering 153 power packs 152 telephone line cord 153 thermal printer paper 153 verifone cleaning kit 153 atr test 169 b back-to-back application downloads checklist for effects on files and settings in the receiving terminal 136...

  • Page 186

    I ndex e 186 vx 520 r eference g uide effect on existing files and data 117 file authentication 114 file authentication and back-to-back application downloads 115 file authentication and downloading applica- tions to specific file groups 114 file authentication and optimizing available memory space ...

  • Page 187

    I ndex i vx 520 r eference g uide 187 definition 76 development certificates 86 downloading a certificate 86 downloading sponsor and signer certificates 87 file size 94 hierarchical relationships 76 , 85 how they are authenticated 85 in a development terminal 86 main functions 85 platform root certi...

  • Page 188

    I ndex n 188 vx 520 r eference g uide n non-protected records 49 o operating system downloads 103 optimize memory space 117 optional devices connecting 27 p paper jams troubleshooting 156 paper roll installation 23 paper rolls for thermal printers 23 , 156 partial application downloads 102 partial o...

  • Page 189

    I ndex u vx 520 r eference g uide 189 number of resets 171 password 43 , 44 service and support 151 using terminal keys 35 verify status 42 terminal features general 17 terminal manager 41 config.Sys 49 download port selection 54 entering 47 error log display 67 file groups 43 , 52 , 58 integrated p...

  • Page 190

    Vx 520 reference guide verifone part number doc252-004-en-b, revision b verifone, inc. 2099 gateway place, suite 600 san jose, ca, 95110 usa tel: (800) verifone (837-4366) www.Verifone.Com.