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VeriFone VX 685 Installation Manual

Summary of VX 685

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    Verifone part number doc260-003-en-b, revision b.1 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 vx 685/vx 690 installation guide.

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    All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of verifone, inc. The information contained in this document is subject to change without notice. Although verifone has attempted to ensure the accuracy of the co...

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    Vx 685/vx 690 i nstallation g uide 3 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 c ontents p r e f a c e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    4 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 vx 690 wi-fi/bt support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 bluetooth support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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    Vx 685/vx 690 i nstallation g uide 5 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 p reface this guide is the primary source of information for setting up and installing the terminal. Audience this guide is useful to anyone installing and configuring the terminal. Organization this gu...

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    P reface guide conventions 6 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 guide conventions various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1...

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    P reface guide conventions vx 685/vx 690 i nstallation g uide 7 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 acronym definitions acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 acronym definitions acronym definitions 3des tr...

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    P reface guide conventions 8 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1.

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    V e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 vx 685/vx 690 i nstallation g uide 9 c hapter 1 terminal overview the terminal is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a colored 3.5” qvga display, touch s...

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    T erminal o verview features and benefits 10 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 features and benefits the terminal focuses on optimizing cost structure and providing better form factor. It provides the right combination of features and fun...

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    T erminal o verview differences between vx 685 and vx 690 terminals vx 685/vx 690 i nstallation g uide 11 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 • contactless version accepts emv and mag-stripe contactless payments as well as pin-based transactions. Communication technology • g...

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    T erminal o verview differences between vx 685 and vx 690 terminals 12 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1.

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    V e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 vx 685/vx 690 i nstallation g uide 13 c hapter 2 setup this chapter describes the setup procedure for: • selecting a location . • unpacking the shipping carton . • examining terminal features . • examining the connection port . • installin...

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    S etup unpacking the shipping carton 14 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 • keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. • do not use the terminal outdoors. Electrical considerations...

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    S etup examining terminal features vx 685/vx 690 i nstallation g uide 15 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 examining terminal features before you continue with the installation process, familiarize yourself with the terminal features: figure 2 vx 685/vx 690 features front ...

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    S etup examining the connection port 16 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 examining the connection port the terminal has one primary micro-usb port used for power and download. Figure 3 micro-usb port on the terminal installing/ replacing...

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    S etup installing/replacing sim card vx 685/vx 690 i nstallation g uide 17 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 6 drop the paper roll into the printer tray. Figure 4 installing paper roll cover installing/ replacing sim card vx 685 has a single sim slot that enables communica...

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    S etup installing/replacing msam cards 18 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 4 align the card to match the embossed number and carefully sliding it into the slots until fully inserted. Figure 5 sim card insertion to replace, gently slide o...

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    S etup installing/replacing msam cards vx 685/vx 690 i nstallation g uide 19 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 4 lift the battery pack to expose the sam slots. The slots are loacted just below the micro sd card slot. Figure 6 sam slots 5 carefully slide the cards one at a ...

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    S etup installing/replacing the micro sd card 20 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 installing/ replacing the micro sd card vx 690 supports micro sd for additional memory. To install/replace micro sd card 1 turn off the terminal. 2 place t...

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    S etup connecting optional devices vx 685/vx 690 i nstallation g uide 21 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 connecting optional devices the terminal supports peripheral devices designed for use with electronic point-of- sale system such as biometric scanner and barcode read...

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    S etup battery features 22 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the micro-usb end of the power pack to the termin...

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    S etup connecting the terminal to power source vx 685/vx 690 i nstallation g uide 23 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 connecting the terminal to power source the terminal is either powered by an external power pack or the single cell li-ion rechargeable battery, which can...

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    S etup base stations 24 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 2 plug the ac power cord into a wall outlet or power surge protector. Figure 11 connecting vx 685 to power source base stations verifone ships variants of the base station for diff...

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    S etup base stations vx 685/vx 690 i nstallation g uide 25 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 bt base a base that supports power, dial-up, ethernet, powered rs-232, usb device connectivity, usb host, and bluetooth device. Figure 13 bt base apart from charging the battery, i...

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    S etup base stations 26 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 undocking the terminal the terminal can be taken from the base when in use. Gently lift the terminal from the base. Figure 15 undocking the terminal from the base creating dial-up/...

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    S etup base stations vx 685/vx 690 i nstallation g uide 27 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 2 route the other end of the cable directly to a data wall jack (or router/hub). Figure 17 ethernet connection using the powered serial the powered serial on the base can be used i...

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    S etup powering up the base 28 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 connecting external devices the base supports peripheral devices such as electronic cash register, check reader, barcode reader, and biometric scanner through a serial conne...

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    S etup 3g, gprs, and gps support vx 685/vx 690 i nstallation g uide 29 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 2 plug the ac power cord into a wall outlet or a power surge protector. 3g, gprs, and gps support vx 690 uses the cinterion phs8-p radio module. This module provides wi...

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    S etup vx 690 wi-fi/bt support 30 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 establishing bluetooth connections to establish bluetooth connections: 1 ensure the terminal is paired with the bluetooth ap base station not more than five meters away f...

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    S etup vx 690 wi-fi/bt support vx 685/vx 690 i nstallation g uide 31 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 3 before you can access the setup menu, you will be asked to enter your password. Enter your password, then press the enter key. 4 on the setup menu, discovery is selecte...

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    S etup vx 690 wi-fi/bt support 32 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 6 once the terminal discovers the bluetooth ap charging base station, the base station’s friendly name is then displayed. Pairing the terminal with a bluetooth ap base st...

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    S etup vx 690 wi-fi/bt support vx 685/vx 690 i nstallation g uide 33 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 3 if pairing is successful, the bt devices menu appears on the terminal screen. The friendly name of the bluetooth ap base station appears on the first line of the bt dev...

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    S etup using the smart card reader 34 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 4 the bluetooth ap base station’s friendly name will disappear from the display when the base station is removed. Removing a paired device via network control panel o...

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    S etup using the magnetic card reader vx 685/vx 690 i nstallation g uide 35 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 using the magnetic card reader the terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide ...

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    S etup performing a contactless smart card transaction 36 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 2 an activated led visual on the display accompanied by a short beeping sound indicates a successful transaction. Figure 24 contactless smart card...

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    V e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 vx 685/vx 690 i nstallation g uide 39 c hapter 3 specifications this chapter discusses power requirements, dimensions, and other specifications of the terminal. Power rating • 5 v dc, 2.2 a power pack • pwr260-001-xx-a (varies per region) ...

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    S pecifications sam card reader 40 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 sam card reader the terminal has two security access modules (sams). Keypad • 3 x 5 secure keypad matrix • keys can be simulated on touchscreen peripheral ports the micr...

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    V e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 vx 685/vx 690 i nstallation g uide 41 c hapter 4 maintenance and cleaning your terminal device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions w...

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    M aintenance and c leaning additional safety information 42 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 additional safety information the following are additional information for your safety in using this device. Power adapter use only the power ad...

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    V e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 vx 685/vx 690 i nstallation g uide 43 c hapter 5 service and support for any problems on your terminal, contact your local verifone representative or service provider. For product service and repair information: • usa – verifone service an...

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    S ervice and s upport accessories and documentation 44 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 • address the subject box with to “verifone mra dept.” • reference the model and part number in the note box 3 describe the problem(s). 4 provide the...

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    S ervice and s upport accessories and documentation vx 685/vx 690 i nstallation g uide 45 v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 to learn more about the terminal, refer to the following set of documents: vx 690 certifications and regulations sheet vpn - doc260-001-en vx 690 qui...

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    S ervice and s upport accessories and documentation 46 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1.

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    V e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 vx 685/vx 690 i nstallation g uide 47 c hapter 6 troubleshooting guidelines this chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them. The troub...

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    T roubleshooting g uidelines transactions fail to process 48 vx 685/vx 690 i nstallation g uide v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 check magnetic card reader • perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defect...

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    V e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1 vx 685/vx 690 i nstallation g uide 49.

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    Vx 685/vx 690 installation guide verifone part number doc260-003-en-b, revision b.1 verifone, inc. 2099 gateway place, suite 600 san jose, ca, 95110 usa 1-800-verifone www.Verifone.Com v e r i f o n e c o n f i d e n t i a l r e v i s i o n b .1.