VeriFone VX520 Quick Reference Manual
•
Select REFUND
•
If prompted, enter password
•
Input amount and press ENTER
Phone: 818.702.0024
•
Swipe, insert, or tap* card, or manually enter**
Toll Free: 800.528.1782
the account # and press ENTER
24/7 Support: 800.725.1243
•
If prompted, select 1 for CREDIT
•
If prompted, enter last 4 digits of card
•
If prompted, enter expiration date (XXXX) ENTER
• Select SALE
• Input the sale amount and press ENTER
• If prompted, select YES to confirm amount or
•
NO to cancel transaction
•
•
Select "More" key (top row - far left key)
• Swipe, insert, or tap* card, or manually enter**
•
Select F3 for Force
the account # and press ENTER
•
Input amount and ENTER
• If prompted, select CREDIT or DEBIT
•
To confirm, press F1 or ENTER
• If prompted, enter PIN and press ENTER
•
Swipe, insert, or tap* card, or manually enter**
○ For swiped and chip cards, the transaction will
the account # and press ENTER
process and print a receipt
• Press REPORTS
•
Enter expiration date (XXXX) ENTER
Do NOT remove the chip card until directed so by the
• Select F2 for Totals Report
•
Select F1 Sale for type of transaction
prompts on the display. Doing so will cause a duplicate
or F3 for Detail Report
•
Input approval code and press ENTER
transaction along with a settlement failure.
• Selected report will print
** Input expiration date (XXXX) and press ENTER
** Select YES to indicate card present
•
Select "More" key (top row - far left key)
** Input CVV code or press ENTER to bypass
•
Select F2 for Void
** Input numerical street address and press ENTER
•
Void last transaction? F1 for yes or F2 for no
or press ENTER to bypass
•
Select "More" key twice
•
If no - select F1 to retrieve by Invoice #
** Input zip code and press ENTER or press ENTER
•
Select F3 for Batch Review
•
Input the invoice number found on the receipt
to bypass
•
View transaction information on the screen
○ Transaction will process and print a receipt
•
Select F1 for yes, F2 for no, F3 to view the next invoice
• Call
1.800.834.0409
• Select SETTLEMENT
• Your Merchant ID is:
• if prompted, enter password
•
Select Update Now
○
Please obtain an authorization code and follow
• Confirm totals and press
•
Input the password - 288635 and ENTER
the steps for a forced transaction.
ENTER
• Settlement report prints
To Void a Transaction (must be unclosed batch)
Verifone VX520
Q
uick
R
eference
G
uide
Credit / Debit Refund
Credit / Debit Sale
Reprint Receipt
Press REPRINT
Select LAST RECEIPT or
select ANY RECEIPT and
follow prompts
Forced Transaction (only use after obtaining voice authorization)
Detail/Summary Reports
**Manually Keyed Security Prompts
(Use the "alpha" key to change numbers to letters)
MUST OBTAIN VOICE AUTHORIZATION PRIOR
If your terminal is set for auto-
settle, the report will print
automatically
Be sure to print report prior
WARNING: Do NOT enter transaction as a normal sale.
SETTLEMENT
To Obtain a Voice Authorization
EMV/EMA Updates
For ALL cards
Review Batch Totals
This is to review only
If your terminal displays only EMA - please do the following:
Please note - this password is only valid for EMV/EMA Updates.
This will begin the necessary EMV update for your terminal.