VeriFone VX520 Quick Reference Manual
R E S TA U R A N T
Quick
Reference
Guide
TERMINAL MESSAGES
AMOUNT DUE/BALANCE DUE:
A partial
authorization has occurred. Ask customer
for another form of payment for the
remaining balance of the sale. Press ENTER
to print the receipt. Pressing CANCEL will
not void the transaction.
AVS (ADDRESS VERIFICATION SERVICE):
Checks
if the street address and ZIP code entered
match the customer’s billing address.
CALL:
Call Voice Authorization Center. If
approved, proceed with Offline Entry.
HOLD/CALL OR PICK UP CARD:
Hold the card.
Use Code 10 procedure. Call the Voice
Authorization Center.
CARD SWIPE ERROR:
Magnetic stripe did not
read. Swipe card again or manually key-in
account number.
COMM ERROR:
A communication error has
occurred. Check line connections,
call Help Desk.
GB (NUMBER):
Good batch. Batch transmission
accepted.
MANUAL ENTRY NOT ALLOWED:
Current
transaction will not allow manual entry.
Debit cards may not be manually keyed-in.
QD (NUMBER) OR RB (NUMBER):
Quit
Duplicating or Rejected Batch. Call Help
Desk.
RECORD NOT FOUND:
Invoice number is not
found in terminal batch.
SETTLE FAILED, RETRY:
Settlement failed,
call help desk.
V-CODE:
Verification Code. A 3-4 digit non
embossed number found on card signature
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
0300012
V051514
© 2014 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
www.tsysacquiring.com
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
QUICK
REFERENCE
VERIFONE® VX520
CREDIT SALE
• Select
SALE
• Enter sale amount and press
ENTER
– Enter tip amount and press
ENTER
, or press
ENTER
to bypass.
• Select
YES
• Swipe customer card or manually enter
account number and press
ENTER
• Select
CREDIT
– Enter expiration date (MMYY) and press
ENTER
– Card present? Select
YES
(if No, see Mail/
Phone section)
– Imprint the card and press
ENTER
– Enter V-Code and press
ENTER
, or press
ENTER
to bypass
– If bypassed, select
V-CODE
option:
NO
(no
V-Code),
XREAD
(unreadable), or
XPROV
(not provided)
– Enter Zip Code and press
ENTER
• Terminal dials out, and receipt prints
MAIL/PHONE SALE
• Press the purple
DOWN ARROW
key
• Select
PHONE ORDER
• Enter sale amount and press
ENTER
– Enter tip amount and press
ENTER
, or
press
ENTER
to bypass.
• Select
YES
• Manually enter account number and press
ENTER
• Enter expiration date (MMYY) and press
ENTER
• Select option:
PHONE
or
WEB
– If Web, encrypted? Select
YES
or
NO
• Enter purchase order number, and press
ENTER
• Enter V-Code and press
ENTER
, or press
ENTER
to bypass
– If bypassed, select
V-CODE
option:
NO
(no
V-Code),
XREAD
(unreadable), or
XPROV
(not provided)
• Enter street address number and press
ENTER
• Enter Zip Code and press
ENTER
• Terminal dials out, and receipt prints
DEBIT SALE
• Select
SALE
• Enter sale amount and press
ENTER
• Select
YES
• Swipe customer card
• Select
DEBIT
– Enter cash back amount and press
ENTER
• Have customer enter PIN on PIN pad and
press
ENTER
• Terminal dials out, and receipt prints
CREDIT REFUND
• Press the purple
DOWN ARROW
key
• Select
REFUND
• Enter refund amount and press
ENTER
• Select
YES
• Swipe customer card or manually enter
account number and press
ENTER
• Select
CREDIT
– Enter expiration date (MMYY)
and press
ENTER
• Terminal dials out, and receipt prints
DEBIT REFUND
• Press the purple
DOWN ARROW
key
• Select
REFUND
• Enter refund amount and press
ENTER
• Select
YES
• Swipe customer card or manually enter
account number and press
ENTER
• Select
DEBIT
• Have customer enter PIN on PIN pad
and press
ENTER
• Enter original transaction date (MMDDYY),
and press
ENTER
• Enter original time (HHMMSS),
and press
ENTER
• Terminal dials out, and receipt prints
REVERSAL (FULL/PARTIAL)
Reversals may only be processed on sales
within the current batch.
• Press the purple
DOWN ARROW
key until
Reversal displays
• Select
REVERSAL
• Select
FULL
(full amount reversed) or
PARTIAL
(partial amount reversed)
• Select retrieval method:
INV#
(invoice #)
or
AMT
(amount)
• Enter retrieval information,
and press
ENTER
• Transaction displays on screen; select
YES
(reverses trans),
NO
(returns to last screen),
or
NEXT
(scrolls to next trans)
– If No or Next, follow prompts.
– If partial reversal, enter the dollar amount
to be reversed and press
ENTER
• Terminal dials out, receipt prints
IC
ON
LEGEND
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