VeriFone VX680 Quick Reference Manual
CARD TYPES ACCEPTED
• Visa
• PayPal
• MasterCard
• Carte Blanche
• Debit Cards
• Diners Club
• American Express
• JCB
• Discover
• EBT
CREDIT SALE
• Select SALE
• Enter sale amount and press ENTER
• Enter tip amount and press ENTER or press
ENTER to bypass
• Select YES
• Swipe customer card, insert card or manually
enter account number and press ENTER
• Select desired language
• Select CREDIT
- Enter expiration date (MMYY) and press
ENTER - Card present? Select Y ES (if No, see
Mail/Phonesection)
- Imprint the card and prFTT&/5&3
- Enter V-Code and QSFTT&/5&3PSQSFTT
&/5&3 to bypass
- If bypassed, select V -CODE option: NO (no V-Code),
XREAD (unreadable) or XPROV (not provided)
• Terminal dials out
• Remove card
• Receipt prints
MAIL/PHONE SALE
• Tap the SCROLL icon
• Select PHONE ORDER
• Enter sale amount and press ENTER
• Select YES
• Manually enter account number and pressENTER
• Enter expiration date (MMYY) and press ENTER
• Select option:P HONE or WEB
- If Web, encrypted? Select YES or NO
• Enter purchase order number and press
ENTER
• Enter V-Code and press ENTER or press ENTER to
bypass
- If bypassed, selectV -CODE option: NO (no V-Code),
XREAD (unreadable) or X PROV (not provided)
• Enter street address number and press ENT ER
• Enter Zip Code and press ENTER
• Terminal dials out and receipt prints
DEBIT SALE
• Select SALE
• Enter sale amount and press
ENTER
• Select YES
• Swipe or insert customer card
• Select DEBIT
• Have customer enter PIN on PIN pad and press ENTER -
Enter cash back amount and press ENT ER
• Terminal dials out and receipt prints
CREDIT REFUND
• Tap the SCROLL icon
• Select REFUND
• Enter refund amount and press ENT ER
• Select YES
• Swipe customer card, insert card or manually
enter account number and press ENTER
• Select desired language
• Select CREDIT
- Enter expiration date (MMYY) and press ENT ER
• Terminal dials out
• Remove card
• Receipt prints
TERMINAL MESSAGES
AMOUNT BALANCE/BALANCE DUE: A partial
authorization has occurred. Ask customer for another
form of payment for the remaining balance of the sale.
Press ENTER to print the receipt.
Pressing CANCEL will
not void the transaction.
AVS (ADDRESS VERIFICATION SERVICE): Checks if
the street address and Zip Code entered match the
customer’s billing address.
CALL: Call Voice Authorization Center. If approved,
proceed with
e Entry.
HOLD/CALL OR PICK UP CARD: Hold the card. Use Code
10 procedure. Call the Voice Authorization Center
CARD SWIPE ERROR: Magnetic stripe did not read.
Swipe card again or manually key-in account number
COMM ERROR: A communication error has occurred.
Check line connections, call Help Desk.
GB (NUMBER): Good batch. Batch transmission accepted.
MANUAL ENTRY NOT ALLOWED: Current transaction
will not allow manual entry. Debit cards may not be
manually keyed-in.
QD (NUMBER) OR RB (NUMBER): Quit Duplicating or
Rejected Batch. Call Help Desk.
RECORD NOT FOUND: Invoice number is not found in
terminal batch.
SETTLE FAILED, RETRY: Settlement failed, call Help Desk.
V-CODE: Veri cation Code. A 3-4 digit non-embossed
number found on card signature panel or near embossed
account number on front. V-Code may be prompted for
on a manually-entered transaction.
Verifone Quick
Reference Guide
VX680, XEVA440
Hot Keys:
C ustomer Support
Voice Authorization
Bank ID #067000
• Private Label
- Enter Zip Code and press ENTER
- Have customer enter PIN on PIN pad and press
ENTER, or press ENTER to bypass
DEBIT REFUND
• Tap the SCROLL icon
• Select REFUND
• Enter refund amount and prFTT&/5&R
• Select YES
• Swipe customer card, insert card or manually
enter account number and pSFTT&/5&3
• Select DEBIT
• Have customer enter PIN on PIN pad
and press ENTER
• Enter original transaction date (MMDDYY), and
press ENTER
• Enter original time (HHMMSS), and press ENTER
• Terminal dials out, and receipt prints
DEACTIVATE THE TERMINAL
• Press ENTER
• Select SETUP
– Enter password and press ENTER
• Select DEACTIVATION
• Terminal dials out, then displays DEACTIVATED
• More merchants? Select NO
• The screen then displays Authentication Code.
The terminal must be authenticated before
transaction can be processed
1-877-995-9198
1-800-990-2265