Verity Audio Sarasto Owner's Manual - page 9
SARASTRO
OWNER’S MANUAL
R.5.0
March 2005
VERITY AUDIO
PAGE 9
Attempting to repair the product by non-
authorize technicians may void the warranty
Never use any solvent or abrasives to clean your speakers. To
remove fingerprints, use a lint-free cloth moistened with a few
drops of water.
Use a cloth brush to clean the front panel black velvet. A
transparent packing tape works also very well.
The Verity Audio gold-plated binding posts have been specially
designed to introduce a very low impedance path for high-
power signals. To keep it at its best, we recommend cleaning
them every year with one of the special contact cleaners
available on the market. The best results can be obtained from
products that have been specially formulated for gold-plated
connectors.
Maintenance
Verity Audio products offer years of trouble-free performance.
If for any reason, your speakers need servicing, contact your
authorized Verity Audio dealer or call the Verity Audio service
department at (418) 682-9940 (North America) or email us at
support@verityaudio.com. Help is available from 9:00 A.M.
to 5:00 P.M. Eastern Standard Time (EST), Monday through
Friday, except on holidays.
If you seem to have an operational problem, try to solve it by
referring to the information in the Troubleshooting section of
this manual. If you cannot quickly resume normal operation,
contact Verity’s experienced support personnel at the above
phone number.
Before contacting your Verity Audio authorized service
representative, make sure you have the following information
in hand.
O
Serial numbers
O
Place of purchase
O
Nature of the problem
O
Steps you have taken to solve the problem and the obtained results
A return authorization number is required for servicing any of
our products and it should be clearly identified on the
packaging before any shipment to our facilities. Every unit
shipped without return authorization number will be returned
to sender.
Troubleshooting
This section describes how to solve common problems you
may encounter when using your loudspeakers. Many problems
have simple solutions, so try these suggestions before you call
your dealer or Verity Audio support (see the Maintenance
section of this manual).
Operational Problem(s):
This section contains problems and solutions related to the
operation of your hardware. Try the solutions in the order
listed within each section.
I hear no sound coming out of the speakers / I barely hear the
music from the speakers:
Make sure all your audio apparatuses are plugged into a power
source and that they are turned on. Check that their respective
power indicator shows that the power is on;Make sure every
interconnect cable are connected properly and firmly;Make
sure your audio equipment selectors and controls are suitably
adjusted (source selector, volume control(s), mute selector,
etc.);Make sure your software (CD, LP, Tape etc.) is properly
installed and currently running;Check your speaker cable
connections. Make sure the connections are secure and no
leads are touching each other. See the Installation section for
details about connecting your loudspeakers.
Sonic Problem(s):
Make sure every transducer is currently working and none of
them seems to make any abnormal noises;Make sure all
polarities are respected and all cables are properly
installed;Check if the problem persists at all power level;Make
sure every transducer are properly sealed and no air leak seems
to occur around the transducers while playing.
The sonic performance is closely related to your room inherent
characteristics, your speaker positioning and your ancillary
equipment. We recommend that you experiment with these to
find the best solution. For help, contact your dealer or your
Verity Audio service representative at (418) 682-9940or email
us at
support@verityaudio.com.
Customer Support
Verity Audio provides customer support and service for all
Verity Audio products. If you have any questions regarding
your new loudspeaker, call the Verity Audio at (418) 682-9940
or email us at support@verityaudio.com. Help is available
from 9:00 A.M. to 5:00 P.M. Eastern Standard Time (EST),
Monday through Friday, except on holidays.
If you seem to have an operational problem, try to solve it by
referring to the information in the Troubleshooting section. If
you cannot quickly resume normal operation, contact your
dealer or Verity’s experienced support personnel at the help
desk.