Verizon FiOS Quantum Quick Setup Manual

TROUBLESHOOTING

PROBLEM: POWER/INTERNET LIGHT DOES NOT BECOME SOLID.

•   SOLUTION: If WAN is using coax, make sure the coax cable is securely connected  

  to the coax connector on the Gateway.

•   SOLUTION: If WAN is using Ethernet, make sure the white Ethernet cable is connected  

  to the white Ethernet port on the Gateway (not to the yellow LAN Ethernet connectors).

PROBLEM: UNABLE TO CONNECT TO THE Wi-Fi NETWORK.

•   SOLUTION: Make sure you are selecting the Wi-Fi network (SSID)  

  printed on the sticker on the back of the Gateway.

•   SOLUTION: Make sure you are correctly entering your Wi-Fi password  

  (password is case sensitive, make sure Caps Lock is off).

PROBLEM: CANNOT ACCESS MYFiOSGATEWAY.COM

•  SOLUTION: Make sure the PC is connected to one of the four LAN Ethernet ports,  

  or wirelessly to the Gateway.

•   SOLUTION: Close and reopen the browser to make sure the browser is not caching  

  an old page. Also, try clearing the browser cache via the browser settings menu.

•   SOLUTION: Ensure the computer you are connecting to the Gateway is set up to  

  dynamically receive an IP address. Open your computer’s network properties and make  

  sure “Obtain an IP address automatically” is selected.

•   SOLUTION: Make sure that TCP/IP protocol is set up properly on your computer. Open your  

  computer’s network properties and make sure “Internet Protocol (TCP/IP)” is turned on.

SUPPORT: 

Videos are available at verizon.com/quickguides. 

Detailed instructions on setting up a home wireless  

network are available at verizon.com/fioshomenetwork.

©2015 Verizon. All rights reserved.

E-12/14

Follow the steps  

inside to set up  

your router.

FiOS Quantum

TM

 Gateway

QUICK

SETUP GUIDE

FOR EXISTING  

FiOS® INTERNET  

CUSTOMERS