Void Bias D1 User Manual - page 11
Warranty and Assistance
Void guarantees its manufactured products to be free from defective
components and factory workmanship for a period of time starting from the date
of purchase printed on Void’s (or any of its Authorized Dealer’s) invoice to the end
customer. The standard warranty period are:
48 months for racks amplifiers.
12 month for amplifier modules.
All warranty repairs and retrofits must be performed at Void facilities or at an
Authorized Service Center at no cost for the purchaser. Warranty exclusion: Void’s
warranty does not cover product malfunctioning or failure caused by: misuse,
abuse, repair work or alterations performed by non-authorized personnel,
incorrect connections, exposure to harsh weather conditions, mechanical
damages (including shipping accidents), and normal wear and tear. Void will
perform warranty services provided that the product is not damaged during
transportation.
Return of Goods
Goods can be returned to Void only after they have been granted a Return
Merchandise Authorization (RMA) number to be attached to the external
packaging. Void (or its Authorized Service Center) has the right to refuse any
returned good without a RMA number.
Repair or replacement
Void reserves the right to repair or replace any defective goods covered by
product warranty at its sole discretion and as it deems best.
Cost and responsibility of transport
The purchaser (or end user/customer) is solely responsible for all transportation
costs and risks associated with sending warranty covered goods to Void or its
Authorized Service Center. Void will assume full responsibility and cover all costs
incurred to send the goods back to the purchaser (or end user/customer).
Warranty
Assistance
All servicing and repairs for Void Bias series amplifiers is handled by Powersoft
Worldwide. Please follow the instructions below in case of any difficulties.
There are no user-serviceable parts in the amplifier. Refer to qualified technical
personnel for servicing. In addition to having an in-house service department,
Powersoft supports a network of Authorized Service Centers. If your amplifier
needs repair, contact your Powersoft dealer (or distributor). You can also
contact the Powersoft Technical Service department to obtain the location of
the nearest Authorized Service Center.
Powersoft offers two options for product repair:
• Drop off at a Powersoft Authorized Service Centre near you.
• Ship the product to Powersoft S.p.a. for Factory Service.
Drop off at a Powersoft Authorized Service Centre near you
• Find a Powersoft Authorized Service Centre from the list.
• Take a note of each serial number of the units to be returned.
• Completely fill out the defect report form for each unit to be returned.
Send the completed defect report form to service@powersoft.it (Service
Team).
After having applied the aforementioned procedure, the local service
manager will provide the shipment details and the product’s warranty status.
In-Warranty repairs:
The service repair will be free of charge for the customer.
Out of Warranty Issues:
• The service costs are calculated on the local rate applied from the service
centre and supervised by the Powersoft HQ
• The repair time has been set from the Powersoft HQ and it’s equally applied in
all the authorized service centre
• The unit will be evaluated by a technician, and the service centre will provide
the customer with the estimated costs. The repair will only take place once
the customer has approved the estimated costs.
• The customer will pay the shipping charges once the repair has been
completed, depending on the countries’ standard procedures.
For any enquiries please contact Powersoft Customer care service@
powersoft.it
Shipping the product to Powersoft S.p.a. for Factory service centre
• Take a note of each serial number of the units to be returned.
• Fill out completely the defect report form for each unit to be returned.
• Send the completed defect report form to the following email address:
service@powersoft.it bryan@voidacoustics.com and marco.mannuci@
powersoft.it
• Once the unit has been repaired you will be provided with a works form
which much be forwarded to the customer and bryan@voidacoustics.com
After having applied the aforementioned procedure, you will receive an Email
containing the Return Merchandise Authorization (RMA form) for each unit
returned.
All returned Powersoft units must be shipped to the following address:
Powersoft S.p.A. Factory service centre
Via dei Cadolingi 13
50018 Scandicci (FI)
Italy
Phone +39 (055) 7350230 Option 2
Email: service@powersoft.it
Contact Powersoft Factory service centre
Phone +39 (055) 7350230 Option 2
Email: service@powersoft.it
Phone Support Hours
Monday - Friday 8.30 AM to 5.30 PM Europe time
Shipment from NON-CE countries
When shipping from non-CE (European Community) countries, follow the
procedure described in the TEMPORARY EXPORTATION / IMPORTATION
PROCEDURE.
Important Note:
If the RMA# is not displayed anywhere on the outside of the box, the
shipment will be rejected and sent back to the customer.
If the returned goods from NON-CE countries do not follow the
aforementioned guidelines, the package will be rejected and sent back to the
customer.
D.O.A. Procedure
In case of a D.O.A. (Dead On Arrival) product, we kindly request the customer
to contact the local dealer where the product was purchased or the Factory
service centre, mentioning the serial number of the faulty unit.
D.O.A. unit will be replaced completely without any additional charges!
Important Note: Do not tamper with or operate the D.O.A. unit in any ways in
order to avoid any warranty issue.
Powersoft S.p.a declines any D.O.A warranty service if the returned unit has
been tampered with or misused by the customer.