VOKERA Vision C Easy User Manual - page 3
VOKERA
VISION C
Customer Care Team
Our customer care centre in the UK is open Monday – Friday, 8.15am – 5pm and Saturday, 8am – 12pm.
You can contact them via telephone on: 0344 391 0999 option 2 or email: service@vokera.co.uk.
If you are experiencing a problem with your appliance, we ask that you follow the simple initial checks
below before logging a call with us:
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Check that you have an electricity supply to your appliance and the power switch is on
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If you have a pre-pay gas/electric meter, check that there is sufficient credit left
-
If possible check that your mains gas is turned on
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Check that your mains water supply is on
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Check any boiler controls/programmers/thermostats are on and if battery operated the batteries are
not flat
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If your problem relates to one water outlet, we advise that you contact your local plumber first to check
the pipework
If you have checked all of the above and everything is in order, please have the following information
to hand so that we can handle your request efficiently:
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Have you got hot water?
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Have you got central heating?
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Is there any visible damage to the flue outlet?
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Boiler Model Name
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Boiler Serial Number
Symbol / Icon
Description
Displayed when heating mode is active
Displayed when hot water mode is active
Displayed when frost protection function is active
Displayed when hot-water pre-heat function is enabled. Flashes when functioning
Displayed if an alarm or fault has been detected
Displayed when low system pressure has been detected
Displayed when an external sensor is connected to the boiler
Displayed if an ignition fault has been detected
Displayed when the burner is ON
Display descriptions