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- Installation Manual
Wacom Cintiq 20WSX Installation Manual
Summary of Cintiq 20WSX
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Installation guide & hardware manual for cintiq 20wsx (dtz-2000w) cintiq20wsx_manual.Fm page -1 monday, january 15, 2007 9:23 am.
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Wacom cintiq ® 20wsx installation guide & hardware manual for cintiq 20wsx (dtz-2000w) english version 1.0, january 15, 2007 copyright wacom company, limited, 2007 all rights reserved. No part of this manual may be reproduced except for your express personal use. Wacom reserves the right to revise t...
Page 3: Introduction and Overview
Introduction and overview page 1 introduction and overview the wacom ® cintiq ® 20wsx pen display combines the benefits of an lcd monitor with the control, comfort, and productivity of wacom’s cordless, battery-free pen technology. This gives you a direct pen-on-screen interface that can be used wit...
Page 4: Physical Location
Precautions on use and handling page 2 precautions on use and handling be sure to follow all instructions, cautions, and warnings found within this manual. Failure to do so could cause the loss of data or damage to your computer. Failure to do so could also void your warranty, in which case wacom sh...
Page 5: Handling
Precautions on use and handling page 3 handling w arning high voltage. Do not open or disassemble the cintiq pen display. There is a risk of electrical shock when the casing is open. This will also void your warranty and wacom shall have no responsibility to repair or replace the product. W arning d...
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Precautions on use and handling page 4 c aution do not put heavy articles on the pen display or push against it with a strong force; this may damage the display screen or break the cintiq stand locking mechanism. C aution do not place heavy articles on the cintiq cabling, repeatedly bend the cables ...
Page 7: Contents
Contents page 5 contents introduction and overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 precautions on use and handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 physical location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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Contents page 6 appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 caring for cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 optional display configurations . . . . . . . . . . . . . . . . . . . . . . . ....
Page 9: Unpacking Your Cintiq
Unpacking your cintiq page 7 unpacking your cintiq package contents you will find parts and accessories packed together in the accessories box. To avoid damaging your product, please review the instructions on the following pages before setting up or using cintiq or the cintiq stand. Your product ca...
Page 10: Setting Up The Cintiq Stand
Unpacking your cintiq page 8 setting up the cintiq stand place the stand on your desktop or work surface, making sure the stand is stable and will not tip or fall when the pen display is mounted on it. Then familiarize yourself with the stand components. Next step: unpack the pen display and mount i...
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Unpacking your cintiq page 9 unpacking and mounting the cintiq pen display remove any packing materials from the back of the display unit and cabling. To mount cintiq on the stand: • make sure the stand is stable on your desktop or other work surface and will not tip or fall when cintiq is mounted o...
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Unpacking your cintiq page 10 adjusting the display incline to adjust the display incline, face the front of the cintiq pen display and grasp it on the left and right side at approximately the same height as the cintiq stand adjustment levers. Use your fingertips to gently pull the incline adjustmen...
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Unpacking your cintiq page 11 adjusting rotation the pen display can be rotated on the display stand when the incline is less than or equal to 25 degrees. To adjust rotation, grasp cintiq by the main body and rotate the unit to the desired position; it will move on the bearing hub. You can only rota...
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Unpacking your cintiq page 12 removing cintiq from the display stand to remove cintiq from the display stand: • if the rotation lock screws are attached, remove them from the back of cintiq. • position the pen display to landscape orientation before removing it from the display stand. The stand will...
Page 15: Front View
Cintiq pen display components page 13 cintiq pen display components after the cintiq pen display is safely mounted on the cintiq stand, take some time to familiarize yourself with its features and components. The lcd monitor and tablet sensor function as an integrated input and output device. The lc...
Page 16: Rear View
Cintiq pen display components page 14 rear view next step: installation. See page 15. Integrated pen holder and alternate cable exit the pen can be stored here. If you are not using the cintiq stand supplied with the unit, you can route the cable to exit from this location. See using an alternate mo...
Page 17: Installation
Installation page 15 installation system requirements before installing cintiq, make sure your computer meets the following minimum system requirements: • pc. Windows vista ™ , vista x64, xp, xp x64, or 2000. Dvi or vga video connector, available usb port, and cd-rom drive. • macintosh. Os x, v10.3....
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Installation page 16 step 1: lcd monitor installation in the first stage of the installation process, cintiq is installed as a monitor on your system. As you work through the first stage of the installation process, please refer to the lcd monitor cabling diagram on page 18 when making cable connect...
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Installation page 17 • be sure to tighten the thumbscrews on the connectors. • connect the power adapter to cintiq. See – c – on the next page. Then connect the adapter’s power cable and plug the adapter into an ac outlet. See – d – if you are connecting to an apple computer with one of the followin...
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Installation page 18 lcd monitor cabling diagram cintiq, rear view – b – video card dvi or vga rear panel of your computer do not attach the usb data cable until instructed to do so. Power adapter – c – dc i n put to ac outlet dvi-i connector to connect to a dvi-d connector, use the dvi-d to dvi-i a...
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Installation page 19 • turn on cintiq. The power led will light orange. • next, turn on your computer. For windows systems, cintiq will automatically install as a default monitor. If you want cintiq to be identified as a cintiq display and if you want to install the color calibration profile for cin...
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Installation page 20 • as necessary, configure the display control panel settings for the proper size and color resolution. The maximum (native) resolution of the cintiq 20wsx is 1680 x 1050 pixels with 24 bit color (8 bits per color). The display size and color resolution may be constrained by the ...
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Installation page 21 step 2: pen tablet installation usb cable installation plug the usb connector into an available usb port on your computer or into a usb hub attached to your computer. Next, move on to the pen tablet software installation on page 22. You must install the wacom tablet driver softw...
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Installation page 22 software installation important: you must install the wacom pen tablet driver software for full pen and tablet functionality, otherwise the cintiq pen will only function as a mouse device and the extended pen and tablet features will not be available. To install the tablet softw...
Page 25: Working With Your Cintiq
Working with your cintiq page 23 working with your cintiq using the pen as you work with cintiq, you can rest your hand lightly on the display screen, just as if it were a drawing board or sheet of paper. The grip pen is cordless, battery-free, and sensitive to the tilt and pressure you exert upon i...
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Working with your cintiq page 24 pen operations the basic methods of working with the pen are as follows: pointing and selecting: move the grip pen above the cintiq display screen to position the screen cursor. The pen tip needs to be within 5 mm (0.2 inch) of the pen display tablet surface; you do ...
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Working with your cintiq page 25 working with the tablet controls the customizable expresskeys and touch strips enable you to speed up your workflow in graphics or other applications. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the expresskeys o...
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Working with your cintiq page 26 using the expresskeys press the expresskeys with your secondary hand to toggle between tools or change tool properties while using your primary hand to work with your pen on the display tablet surface. All expresskeys can be customized. The default settings were chos...
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Working with your cintiq page 27 the expresskeys enable you to speed up many common tasks. You can work with the default settings, or choose from any of the other available functions. For example: • quickly change the functionality of a touch strip by first pressing a corresponding expresskey that h...
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Working with your cintiq page 28 using the touch strips the customizable touch strips can be operated in several different ways: • standard operation: slide your finger up or down to zoom, scroll, or issue the assigned keystroke function. • continuous operation: press and hold your finger at either ...
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Working with your cintiq page 29 • touch strip modifier operation: the upper pair of expresskeys located to the left and right of your pen display enable you to modify the function of the corresponding touch strip. Each touch strip can be independently customized to meet your needs. Tip: photoshop u...
Page 32: Setting Up Your Work Area
Working with your cintiq page 30 setting up your work area the cintiq 20wsx pen display and stand were designed to provide you with the widest possible range of flexibility and ergonomic work approach. The design allows you to quickly adjust cintiq to a different position whenever the need arises. Y...
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Working with your cintiq page 31 hints: • if the rotation lock screws are attached to the back of cintiq, they must be removed before cintiq can be rotated. • before rotating the display unit, be sure the cable is freely rotating behind the unit. • because the cintiq drawing surface will be a little...
Page 34: Customizing
Customizing page 32 customizing after you master the basics of using your grip pen on the cintiq pen display, you may want to customize the way the pen or pen display works. The wacom tablet control panel makes it easy to customize cintiq and the pen. Opening the control panel to open the control pa...
Page 35: Customization Basics
Customizing page 33 customization basics this manual only covers the basics of customizing cintiq. For detailed information see the cintiq software user’s manual. If you installed the wacom tablet software, just open the wacom tablet control panel and click on the h elp button to display the manual....
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Customizing page 34 calibrating cintiq you will need to calibrate the pen display tablet in order to align the screen cursor position with the position of the pen on the display screen. This is required to adjust for parallax caused by the display screen cover glass and coating. Set cintiq in its wo...
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Customizing page 35 learning more about cintiq refer to the electronic software user’s manual for detailed information on customizing cintiq. To view the manual, open the wacom tablet control panel and click on the h elp button. To read the software user’s manual before installing cintiq, first inse...
Page 38: Adjusting The Lcd Monitor
Customizing page 36 adjusting the lcd monitor factory presets, auto-sync, and user settings factory presets: for optimal display quality, set your video card to cintiq’s native resolution of 1680 x 1050 pixels (wsxga). See page 62 for signal specifications. Auto-sync: when connected as a vga display...
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Customizing page 37 the basic process for working with the osd is as follows: • press the m enu button to open the osd main menu. • use the up or down buttons to select an option. When the option you want to adjust is highlighted, press the e nter button. The current settings and adjustment sub-menu...
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Customizing page 38 r eset . Provides two options. • use a uto a djust to reset only the image parameters. • use r ecall to reset all screen options to the factory default. Selecting the exit icon exits the r eset window without resetting anything. S etup . Select to adjust the display screen backli...
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Customizing page 39 adjusting pitch and phase (vga only) some computers and video cards may not allow the auto-sync function to fully work when cintiq is first connected. If some portion of text appears blurred, open the osd menu, go to the r eset menu, and select the a uto a djust option. If the im...
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Customizing page 40 power saving cintiq conforms to vesa and energy star ® power saving guidelines. When using cintiq with a display power management signaling (dpms) compliant computer or video card, the display will automatically comply with the below power saving parameters. Computer mode h-sync ...
Page 43: Troubleshooting
Troubleshooting page 41 troubleshooting most of the time your pen display tablet will work flawlessly. But if you are having trouble, wacom recommends you do the following: 1. If cintiq does not function properly, refer to the troubleshooting section below. See also display troubleshooting on page 4...
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Troubleshooting page 42 3. Verify that the tablet and grip pen are working: • press the grip pen tip against the display and verify that the status led lights blue. • if the led does not light, verify that cintiq’s usb cable is plugged into an active usb port. If cintiq is plugged into a usb hub, tr...
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Troubleshooting page 43 testing your input tools and pen display controls if the grip pen, or the cintiq expresskeys or touch strips do not work as you expect, it is a good idea to first check the assigned functions or reset them to their default conditions. A quick way to reset a pen to its default...
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Troubleshooting page 44 testing a pen 1. While observing the p ointing d evice i nfo column, bring your pen within 5 mm (0.2 inch) of the display screen. A value for p roximity , the d evice n ame , d evice t ype , and a d evice s/n (serial number) should be displayed. If you have more than one cint...
Page 47: Display Troubleshooting
Troubleshooting page 45 display troubleshooting if you encounter problems with the cintiq display, refer to the following tables; your problem may be described here and you can try the solution offered. For additional information about color issues, refer to the documentation that came with your ope...
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Troubleshooting page 46 vga problems when a still image is displayed for a long period of time without refreshing the screen, an after- image remains for a short period of time. • use a screen saver or other power management feature. Color quality is inaccurate. • open the osd menu, go to the r eset...
Page 49: Pen Tablet Troubleshooting
Troubleshooting page 47 pen tablet troubleshooting if you encounter problems with the cintiq pen display tablet, refer to the following tables. Your problem may be described here, and you can try the solution offered. Be sure you refer to the cintiq read me file for the latest information. For addit...
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Troubleshooting page 48 the eraser selects everything or will not stop erasing. Open the wacom tablet control panel and go to the e raser tab. Move the e raser f eel slider toward f irm , or select the d etails ... Button and increase the c lick t hreshold setting. If this does not help, see testing...
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Troubleshooting page 49 the pen tip and screen cursor do not properly line up. Open the wacom tablet control panel and select the c alibrate tab. Continue with calibrating cintiq on page 34. The screen cursor moves but it does not jump to the pen tip location when the pen is placed on the display sc...
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Troubleshooting page 50 you suspect the pen tablet preferences may be corrupted, or want to make certain that all settings are at their factory defaults. Delete the pen tablet preferences as follows: windows: click the start icon and select a ll p rograms . Then select w acom t ablet and t ablet p r...
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Troubleshooting page 51 windows-specific problems macintosh-specific problems after changing right- and left-handed settings in the computer’s mouse control panel, the pen tip no longer functions properly. Restart windows for your wacom tool settings to be correctly recognized. At startup, a dialog ...
Page 54: Technical Support Options
Troubleshooting page 52 technical support options if you have a problem with your cintiq pen display, first check the installation section in this guide to make sure the unit is installed correctly. Then review the troubleshooting procedures within this guide; your problem may be described there and...
Page 55: Obtaining Driver Downloads
Troubleshooting page 53 obtaining driver downloads wacom periodically updates the pen tablet software driver to maintain compatibility with new products. If you are having a compatibility problem between your cintiq pen display and a new hardware or software product, it may be helpful to download a ...
Page 56: Appendix
Appendix page 54 appendix caring for cintiq keep the grip pen and your cintiq lcd screen surface clean. Dust and dirt particles can stick to the pen and cause wear to the display screen surface. Regular cleaning will help to prolong the life of your lcd screen surface and pen. Keep cintiq, the cinti...
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Appendix page 55 replacing the pen tip the pen tip (nib) will wear with normal use. Excessive pressure will cause the nib to wear sooner. When the nib gets too short or develops a sharp edge, replace it with one of the extra nibs that came with the pen. If the pen nib wears and becomes angular, it m...
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Appendix page 56 optional display configurations after mounting the pen display unit on the cintiq stand, you can rotate the pen display tablet to a variety of positions. If you do not plan to rotate the cintiq and want to fasten it more securely to the stand, you can install the rotation lock screw...
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Appendix page 57 using an alternate mount or stand cintiq can be attached to any mount arm or stand conforming to the vesa 100 standard. Mounting screws that are 4 mm wide with a 0.7 mm pitch (m4 regular), with a screw clearance depth from 13 – 18 mm are required. To attach cintiq to a vesa 100 moun...
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Appendix page 58 4. Next remove the four attachment screws from the cable cover plate and lift the plate away from the pen display unit. 5. Place the cable into the cable exit channel. Then reattach the cable cover plate making sure to use the correct screws for reattachment. (the cable cover plate ...
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Appendix page 59 6. Taking care not to dislodge the bearing stopper from the hub section, position the two halves of the bearing hub together around the pen display tablet cable and over their attachment points. 7. Attach the bearing hub sections to the unit making sure to use the correct screws for...
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Appendix page 60 pen and digital ink capabilities in windows vista microsoft windows vista provides extensive support for pen and touch input. When using cintiq with a computer running windows vista, your experience is enhanced by powerful note taking, handwriting recognition, fast navigation, and o...
Page 63: Uninstalling Cintiq
Appendix page 61 uninstalling cintiq follow the appropriate procedure below to remove the wacom tablet software and cintiq pen display from your system. Important: when you remove the wacom tablet driver software from your system, any other wacom tablet connected to your computer will no longer oper...
Page 64: Product Specifications
Appendix page 62 product specifications cintiq 20wsx (model dtz-2000w) general specifications lcd monitor physical dimensions (w x d x h) 547 x 367 x 46 mm (21.55 x 14.46 x 1.81 in), excluding stand weight 7.4 kg (16.3 lb), excluding stand 9.1 kg (20.0 lb), including stand input voltage 12 vdc power...
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Appendix page 63 pen tablet display stand power adapter grip pen (model zp-501e) reading technology electromagnetic resonance technology active area 433.4 x 270.9 mm (17.0 x 10.7 in) resolution 0.005 mm/point (5080 lpi) accuracy ±0.5 mm (±0.02 in), average tilt range (all pens) ±60 degrees reading h...
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Appendix page 64 accessories airbrush. A true digital airbrush incorporating a pressure-sensitive tip and eraser, tilt sensitivity, and a fingerwheel that provides an additional degree of control over the application of digital paint. This tool also includes a programmable side switch. Zp-400e 6d ar...
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Appendix page 65 display adapters purchasing parts and accessories to purchase parts and accessories, refer to the cintiq read me file and see who to call for your region. You can also do the following: • to purchase parts and accessories in the usa or canada, call 1.888.884.1870 (toll-free) or visi...
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Appendix page 66 radio and television interference the equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used properly – that is, in strict accordance with wacom instructions – it may cause interference with radio and television re...
Page 69: Warranty
Appendix page 67 warranty (worldwide, except for europe, africa and middle east) limited warranty wacom warrants the product, to the original consumer purchaser, except for the software and consumable items such as the pen nibs, to be free from defects in materials and workmanship under normal use a...
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Appendix page 68 warranty service in the u.S.A. And canada to obtain warranty service within the u.S. Or canada contact: wacom technical support phone: 1.360.896.9833 fax: 1.360.896.9724 inquiry form: http://www.Wacom.Com/productsupport/email.Cfm e-mail: support@wacom.Com warranty service outside of...
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Wacom technology corporation wacom europe gmbh 1311 se cardinal court europark fichtenhain a9 vancouver, wa 98683 47807 krefeld u.S.A. Germany telephone telephone general: +1.360.896.9833 general: +49.(0)2151.3614.0 fax: +1.360.896.9724 fax: +49.(0)2151.3614.111 wacom co., ltd. Wacom co., ltd. 2-510...
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Installation guide & hardware manual for cintiq 20wsx (dtz-2000w) wacom co., ltd. Ue-0364 cintiq20wsx_manual.Fm page 70 monday, january 15, 2007 9:23 am.