Watchguard DV-1 Quick Reference Manual - Troubleshooting Guide
The system
will
not lose
video
data during a
media error.
D I G I T A L I N C A R V I D E O
Writing to the DVD
Troubleshooting Guide
MEDIA ERRORS
First Time WRITE ERRORS (#1 & #3)
Waituntilyourrecordableevent
1.
hasconcluded(systemcontinues
recordingtotheharddriveduringa
writeerror)
Press the
2.
STOP/QUITkeytostop
recording.
Press
3.
RESETtorestartthesystem.
Systemwillattempttore-burnthe
4.
videofiles.
Second Time WRITE ERRORS (#2 & #4)
Press
1.
RESETtorestartthesystem.
Systemwillejectthediscafterthe
2.
restart.
InsertanewDVD.
3.
IfERROR#2,Uncompletedchapters
4.
willbeburnedtothenextDVD.
IfERROR#4,EntireDVDwillbe
rewrittentothenextDVD.
Recognizing the DVD
This error is most likely caused by a
permanent defect in the media, the
result of poorly manufactured or
damaged/scratched DVDs. When this
occurs,theDVDcannolongerbeused
bytheDV-1.Itmustberemovedfrom
the system and replaced with a new
DVD. Video is still being recorded to
theharddrivebufferinthesystem,sowaituntiltherecordingeventis
completebeforepressingtheRESETbuttononthescreen.
ManuallyejecttheDVD.
1.
Afterpressing
2.
RESET,thesystemwillreboot.
Oncethesystemreboots,insertanewDVD.
3.
“Reuse” the Current Disc
Ifthesystemhasbeensuccessfullyburningto
aDVD,andthentheDVDsuddenlybecomes
unrecognizedandyouarepromptedto
“Reuse”theDVD;rebootthesystemtoseeif
thediscwillberecognizedfollowingarestart.
Ifnotrecognizedafterreboot,press
1.
EJECTtoejecttheDVD.
InsertanewblankDVD.
2.
Thefirstdiscshouldplayallcompletedchapters.Anyuncompletedchapters
willbeburnedtothenextDVD.
SOFTWARE MESSAGES
MOST SOFT ERRORS ARE FIXED BY REBOOTING
SoftErrorswilloccuroccasionallywhenasoftwareapplicationorsystem
processhasstalledorcrashed.MostsofterrorsoccurwhentheDVDdrive
hasbeenstrugglingtoreadorwritetoadiscforanextendedperiodof
time,orbypowerinterruptionasaresultofavehiclestart.
Softerrorsmaybeidentifiedasa
communicationproblemoranerrorwith
anapplicationnamesuchas“STATEMGR.”
ASoftErrordoesnotmeanthereisa
hardwareproblem.SimplypressRESET
torestartthesystem.
Temperature Issues
Unexpected System Reboots
TheTemperatureScreenisdisplayedduring
startupwhenthesystemispoweredup
whileoutsideofitsoperatingtemperature
range.Allowthesystemtemperature
tonormalize,anditwillautomatically
completethebootupcycle.The“IGNORE”
keywillforcethesystemtobootup
althoughitisoutsideoftherecommendedtemperaturerange.
DVD Drive Temperature Range
TheDVDDriveistaken“offline”whenthetemperatureisoutside
thenormaloperatingrange,and“online”oncethetemperature
normalizes.Thesystemmayrequestarebootwhenready.
CHECK INSTALLATION
ImproperinstallationWILLcausesysteminstability.Iferrorsarecommon,
confirmthattheinstallerhasconnectedthepowerandgroundwires
throughthefirewalldirectlytothevehiclebattery(notmerelygrounding
tothecarframeoraterminal).
POWER ISSUES
Symptoms of a UPS (Battery Backup) Issue
DV-1resetsaftervehiclestart
•
SET DATE AND TIME
•
screen appears
afterboot-up
(indicatespowerwasdisconnected,orUPS
voltagetoolowtomaintainclock)
Unexpectedsystemrebootsevenwhen
•
notburningtotheDVD
Auto Power Up and Down Not Working
Checkfuseintheignition(switched)powerwire.
•
Check
•
SYSTEM BEHAVIOR settings in the SUPERVISOR MENU.
System Stalls During Boot-Up
Allowupto5minutestocompletethefilerecoveryprocess.
1.
Ifithasstalledatthestartupprogressbar,pressthe
2.
OFFkeyand
attempt another restart.
Ifitstallsagain,theharddrivemayneeda“
3.
QUICK FORMAT.”
TheDV-1mayrebootunexpectedlyifpowertothesystemisinterruptedorif
certainfatalsoftwareerrorsoccur.Fatalsoftwareerrorscanbetheresultof:
BadDVDdisccausingtheDVDdriveto“time-out”
•
Inadequatevehiclepower
•
Momentaryglitchinelectroniccomponents
•
TOLL FREE SUPPORT
1-866-384-8567
DVD Write Error (#6)
SomepercentageofallDVD’shaveflaws
orscratchesthatcausethesystemtostop
writingtothedisc.Thisisthemostcommon
error.SincetheDV-1usesbothaHardDrive
andaDVDdrive,novideowillbelostasa
resultofthesenormalwritingerrors.
WGD00044