WaterRower A1 Owner's Manual & Assembly Instructions - page 12

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warranTy

PRIvATE And COMMERCIAL USE - WaterRower will replace or repair at its factory or 

nominated service facility any WaterRower or WaterRower component found to be defec-

tive in material or workmanship for a period of OnE (1) YEAR from the date of initial 

shipment by WaterRower. The warranty is upgradeable to THREE (3) YEARS on all compo-

nents and FIvE (5) YEARS on all wooden elements by registering your WaterRower within 

the first year of purchase.

This warranty will be invalid if, in the opinion of WaterRower, the claim has been caused 

by: (a) accident, abuse, misuse, misapplication or as a result of any modification other 

than by WaterRower, (b) deterioration due to normal wear and tear, (c) improper preventa-

tive maintenance steps as described in the WaterRower Owner’s Manual.

The warranty will be voided if, in the opinion of WaterRower, the claim is found to be 

a result of: (a) improper assembly of the product, (b) usage beyond the design of the 

product, (c) overfilling of the tank as advised in the Assembly Manuals, (d) use of alterna-

tive purification option in tank beyond approved WaterRower product, (e) use of improper 

cleaning materials as described in the preventative maintenance steps, (f) use and/or 

storage of product in inclement weather, including but not limited, to extreme tempera-

tures and moisture.

This warranty is not transferable. WaterRower (US) Inc. shall not be liable for any direct, 

consequential, incidental indirect or special damages under this warranty, or any implied 

warranty.

Return of the WaterRower or WaterRower component to WaterRower’s factory or nomi-

nated service centre will be the responsibility of the claimant. The WaterRower or com-

ponent should be packed to protect it from damage; WaterRower will not be responsible 

for any damage which may occur during shipment. Postage should be prepaid and the 

package should contain the claimant’s name, address and telephone number, a descrip-

tion of the problem and proof of purchase.

WaterRower will return the WaterRower or WaterRower component to the claimant at its 

(WaterRower’s) expense except in the case where the warranty has been deemed void 

or invalid. In the event that the warranty is found to have been void or invalid, then the 

costs of such investigation, repair and any associated shipping costs shall be borne by the 

claimant.

WaterRower will ground/economy ship all replacement warranty parts. Charges will 

apply for all alternative shipping methods. Product shipped outside of its initial purchase 

country may be subject to additional warranty cost and shipping charges.

WaterRower warrants against any defective WaterRower spare part received from 

WaterRower or any authorized dealer for a period of nInETY (90) dAYS after the date of 

shipment.

The warranty described above shall be in lieu of any other warranty, express or implied, 

including but not limited to, any implied warranty of merchantability or fitness for a par-

ticular purpose. The term of this warranty does not affect or prejudice the statutory rights 

of a consumer, neither does it limit or exclude any liability for death or personal injury 

caused by WaterRower’s negligence.

TrOubleshOOTIng TIps

1.  Loosening bolts - over time and with use bolts can come loose, use the 

5mm Allen key to gently tighten the bolts. If the bolts continue to loosen 

use a small amount medium strength Loctite

®

 to fasten the nuts and bolts 

more securely.

2.  Monitor not turning on - check the batteries positioned behind the 

monitor. Unscrew the monitor and gently lift to access the battery pack.

3.  Monitor not counting down - check the monitor and sensor connector is 

connected. Check all wiring is intact.

4.  Paddle not turning smoothly, loosen all tank bolts and retighten. 

For other troubleshooting and service tips, please visit: 

www.waterrowerservice.com 

or contact WaterRower at 

support@waterrower.com

Make note of the serial number. This number can be found on the level gauge 

sticker and is required when contacting WaterRower for customer support.

S/n

o

:

If you have any questions or comments about the assembly or use of this unit, 

please contact 

support@waterrower.com

 or the phone numbers on the back of    

this booklet.

Additional information on parts, assembly, preventative maintenance and manuals, as re-

ferred to within this warranty document, can be found at www.waterrower.com/warranty.

Please consult your local WaterRower office or local distributor for specific warranty 

details.