WeBoost 470005 Installation Instructions Manual - page 7
7
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Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
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ENGLISH
Fixing Red Light Issues
If one or more lights on the Signal Booster
are red:
1. Make sure all connections are tight.
2. Increase the distance between the
outside antenna and the inside
antenna, by moving them horizontally
and/or vertically farther apart until the
light(s) change to green.
3. Follow the same steps for a green/red
blinking light until the light goes solid
green.
4. If more separation is not possible and
the coverage of the booster is too
small with a green/red blinking light
indicating reduced gain, contact the
weBoost Customer Support Team for
assistance: 866-294-1660.
Lights Off
If one or more of the lights on the Signal
Booster are off verify power to your surge
protected power strip.
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power
supply.
For additional descriptions on
troubleshooting, see the install video at
weboost.com/us/connect3G-Xvideo.
Additional FAQ:
What hours can I contact tech support?
Customer Support can be reached from
7:00am to 6:00pm MST, by calling
(866-294-1660), or by email, at
support@weboost.com
How does weather affect the
performance of my Outside Antenna?
Water vapor (e.g. rain, fog, snow or
other precipitation) creates an effective
filter to cellular signal. In times of
heavy precipitation, you may see less
performance.
What’s the difference between the 800
MHz and the 1900 MHz bands? How do
I know which MHz band my cell phone
uses?
The Connect 3G-X works with all major
North American cellular providers on
the 800 & 1900 MHz frequencies.
Traditionally, 800/1900MHz are associated
with voice and 3G data; while 700MHz
and 1700/2100MHz are associated
with 4G data. For more detail, refer to
wirelessadvisor.com.
Carrier Frequency Use
We recommend visiting www.
wirelessadvisor.com (United States)
or http://bit.ly/1mQf2Gl (Canada) for
information regarding the frequency band
used by your cell service provider in a
specific geographical location.