WeBoost Drive 3G-Flex 470013 User Manual - page 6
6
ENGLISH
Need help?
www.weboost.com
Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm
Recommended Additional FAQ:
What hours can I contact customer support?
Customer Support can be reached from 7:00am
to 6:00pm MST, by calling (866-294-1660), or by
email, at support@weboost .com
How does weather affect the performance of
my Outside Antenna?
Water vapor (e .g . rain, fog, snow or other
precipitation) creates an effective filter to cellular
signal . In times of heavy precipitation, you may
see less performance .
What’s the difference between the 800 MHz
and the 1900 MHz bands? How do I know
which MHz band my cell phone uses?
The Drive 3G-Flex works with all major North
American cellular providers on the 800 & 1900
MHz frequencies . Traditionally, 800/1900MHz are
associated with voice and 3G data; while 700MHz
and 1700/2100MHz are associated with 4G data .
For more detail see below .
Carrier Frequency Use
We recommend visiting www .wirelessadvisor .com
(United States) or
http://bit .ly/1mQf2Gl (Canada)
for information regarding the frequency band
used by your cell service provider in a specific
geographical location .
Understanding the Drive 3G-Flex
Signal Booster Light
The Signal Boost includes a indicator light on the
front of the Drive 3G-Flex . The indicator light will
either be green or red .
Green
indicates that the booster is
powered and operating at maximum gain .
Solid Red
indicates that the booster has
shut off on the associated frequencies to
prevent oscillation (feedback) .
Green/red Blinking
indicates that the
booster is operating at a reduced gain to
prevent oscillation (feedback) .
Fixing Red Light Issues
If one or more lights on the Signal Boost are red:
1 .
Make sure all connections are tight .
2 .
Increase the distance between the outside
antenna and the Drive 3G-Flex, by moving
them horizontally and/or vertically farther
apart until the light(s) change to green .
Remember to keep the antenna at least 6
inches from any window or sunroof .
3 .
Follow the same steps for a green/red
blinking light until the light goes solid green .
4 .
If more separation is not possible and the
coverage of the booster is too small with a
green/red blinking light indicating reduced
gain, contact the weBoost Customer
Support Team for assistance: 866-294-
1660 .
Lights Off
1 .
Check connections on the power supply
to see that it is firmly plugged into both the
Drive 3G-Flex and the power source .
2 .
If using a DC power supply in your vehicle,
ensure the power supply is properly
inserted . Then check the 12 volt power
from the car socket and the fuse . Replace
the fuse if necessary .
3 .
If using a power strip in a building, ensure
the power strip is plugged in and turned on
and that power is coming from the outlet .
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power
supply .
For additional descriptions on troubleshooting,
see the install video at weboost .com/us/drive3G-
Flexvideo
.