Xantrex XDI2048 Operating Manual - Return Procedure

Warranty

B-4

TM-DIOP-01XN-01

Return Procedure

1.

Package the unit safely, preferably using the original box and packing materials. Please ensure that 

your product is shipped fully insured in the original packaging or equivalent. This warranty will not 

apply where the product is damaged due to improper packaging.

2.

Include the following:

•

The RMA number supplied by Xantrex Technology, Inc. clearly marked on the outside of the 

box.

•

A return address where the unit can be shipped. Post office boxes are not acceptable.

•

A contact telephone number where you can be reached during work hours.

•

A brief description of the problem.

3.

Ship the unit prepaid to the address provided by your Xantrex customer service representative.

If you are returning a product from outside of the USA or Canada

In addition to the above, 

you MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and 

deposits. 

If you are returning a product to a Xantrex Authorized Service Center (ASC)

A Xantrex 

return material authorization (RMA) number is not required. However, you must contact the ASC prior 

to returning the product or presenting the unit to verify any return procedures that may apply to that 

particular facility.

Out of Warranty Service

If the warranty period for your Xantrex Datacom Inverter has expired, if the unit was damaged by 

misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated 

proof of purchase is available, your inverter may be serviced or replaced for a flat fee.

To return your Xantrex Datacom Inverter for out of warranty service, contact Xantrex Customer Service 

for a Return Material Authorization (RMA) number and follow the other steps outlined in “Return 

Procedure” on page B–4. 

Payment options such as credit card or money order will be explained by the Customer Service 

Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units 

with excessive damage, an additional fee will be charged. If applicable, you will be contacted by 

Customer Service once your unit has been received.

Information About Your System

As soon as you open your Xantrex Datacom Inverter package, record the following information and be 

sure to keep your proof of purchase.

❐ Serial Number 

_________________________________

❐ Purchased From

_________________________________

❐ Purchase Date

_________________________________