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Xblue Networks X-50 Installation Manual

Manual is about: VoIP telephone system for small business

Summary of X-50

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    Xblue networks 3 toc 1 notices .....................................................................................................................9 revision table ..........................................................................................................................................

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    4 xblue networks toc direct inward dial (did) ......................................................................................................................................36 direct inward system access (disa) .....................................................................................

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    Xblue networks 5 toc traveling class of service.....................................................................................................................................43 trunk group.............................................................................................................

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    6 xblue networks toc 5 installation planning ..................................................................................................75 basics ......................................................................................................................................................

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    Xblue networks 7 toc transmission .......................................................................................................................................................195 internet gateway group - voice network ...........................................................................

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    8 xblue networks toc notes:.

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    Xblue networks 9 1 notices and conventions notices revision table reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electroni- cally, or photographically, is strictly prohibited. © copyright 2010 by xblue networks, llc. All rights reserved. H...

  • Page 10: Iso-9001

    Notices and conventions 10 xblue networks 1 fcc statement • wireless access has been added for convenience, however, xblue does not warrant or guarentee, written or implied, that the wireless will work in every location. It is the responsibility of the owner to enable security to stop unwanted acces...

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    Xblue networks 11 notices and conventions tr ad em ar ks 1 trademarks windows operating systems 98/nt/2000/me/xp/7 tm are registered trademarks of microsoft corporation. All other company, brand and product names, like netscape navigator tm and safari tm are trademarks or registered trademarks of th...

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    Notices and conventions 12 xblue networks 1 tr ad em ar ks notes:.

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    Xblue networks 13 2 introduction the x-50 ip small business system is a full featured session initiated protocol (sip) voice over internet protocol (voip) telephone system and gateway, with an integrated auto attendant and voice mail system, which comes equipped with six fxo ports to accommodate six...

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    Introduction 14 xblue networks 2 the x-50 is extremely versatile in the way that it can be installed. It will work as a standalone small business telephone system with no connection to an existing network or internet... Connected to the internet for email delivery and sip trunks ....

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    Xblue networks 15 introduction 2 or with a static ip address connect remote workers or create a voice (campus) network... And it can be connected together with nine additional x-50 systems creating a ten location voice communications network, also known as a “campus environment”, each having up to 2...

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    Introduction 16 xblue networks 2 la n v s. Wa n product configuration the x-50 ip small business system is a fully functional voip telephone system, auto (receptionist) attendant and voice mail as well as a full featured internet gateway (igw). A gateway is used to join two disparate networks such a...

  • Page 17

    Xblue networks 17 introduction la n v s. Wa n 2 wan the wan port is used when connecting a gateway to the internet service provider’s (isp) dsl/cable modem. Once connected the gateway allows remote devices to communicate with local devices connected to the lan. Connecting the x-50 voip telephone sys...

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    Introduction 18 xblue networks 2 la n v s. Wa n remote telephones when connecting remote workers to the x-50 voip telephone system it must have a fixed or static class a or b ip address. When creating a voice network (campus environment) the “master” x-50 voip telephone system also must have a fixed...

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    Xblue networks 19 introduction la n v s. Wa n 2 creating a voice network using the internet and the wan port, it is possible to connect multiple x-50 systems together creating one large voice network “campus environment”, with 3 or 4 digit dialing between each location. To keep it cost effective, on...

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    Introduction 20 xblue networks 2 things to know about the pr oduct things to know about the product table 2.1 maximum configuration pstn sip trunk sip extensions single line analog extension 6 co lines 8 sip trunks 24 sip extensions 1 14 total telephone lines 25 total extensions (24 sip and 1 analog...

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    Xblue networks 21 introduction things to know about the pr oduct 2 led’s on the x-50 system table 2.4 led function led name led status description power blue on power is on off power is off flashing x-50 is rebooting wireless blue on wireless lan initialization successful off wireless lan not operat...

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    Introduction 22 xblue networks 2 things to know about the pr oduct notes:.

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    Xblue networks 23 2 system specifications table 2.1 system specification feature main processor 400 mhz dual core mips processor broadcom bcm6369 processor sdram external 64 mb processor flash rom external 16 mb supplementary processor 1x dsp mindspeed m82351 system flash (voice mail) 512 mb giga wa...

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    System specifications 24 xblue networks 2 table 2.3 ip pbx configuration quantity interface connector description 6 fxo rj11 allowing 6 simultaneously sessions 1 fxs rj11 for analog (single line) telephone 1 usb usb print server 1 lan rj45 10/100 local area network 1 wan rj45 100/1000 wide area netw...

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    Xblue networks 25 system specifications 2 table 2.7 x-50system capacities capacity interface port description 6 fxo rj11 allowing 6 pstn lines and simultaneously sessions 1 fxs rj11 connected a single line (analog) telephone 1 usb usb connect a printer to be shared by devices on the lan 1 wireless l...

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    System specifications 26 xblue networks 2 in/out band rfc 2833 in/out band is used to define the method of transporting dtmf tones to use on rtp connections. In-band are tones that are “heard” by the distant party, and out of band tones are used for signaling. Md5 rfc 3261 message-digest algorithm 5...

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    Xblue networks 27 system specifications 2 table 2.9 internet protocol protocol documentation description ip address rfc 950 defines the standards used to divide class a, b and c using subnets. Arp rfc 826, 3315 address resolution protocol - allows devices to find a “host” device using the network la...

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    System specifications 28 xblue networks 2 telnet rfc 2946 telnet is a reliable connection-oriented transport protocol, which is client/server based. At default telnet uses port 23. Tftp rfc 2349 trivial file transfer protocol is a very basic and simple protocol which is loosely based on the ftp prot...

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    Xblue networks 29 3 feature description system feature description table table 3.1 voip module features feature page feature page access control page 31 least cost routing (call routing) page 38 account codes (traveling cos) page 31 line group assignment page 39 alarm (station) page 31 live call rec...

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    Feature description 30 xblue networks 3 default setting page 36 system speed dial page 42 direct inward dial page 36 system time & date page 43 direct inward system access page 36 time and date in display page 43 distinctive ringing page 37 toll restriction page 43 dns client page 37 transfer page 4...

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    Xblue networks 31 feature description access contr ol - br ows er 3 access control browser for security, the x-50 is password protected with a programmable port, making it more secure. There are three different password levels, user, administrator, and support. Only one administrator can log into th...

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    Feature description 32 xblue networks 3 answer posi tion answer position each of the six analog (pstn) and eight sip trunk lines can be programmed to ring at the operator, auto attendant, extension or ucd hunt group for both day and night. When set to operator - callers will ring the extension that ...

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    Xblue networks 33 feature description au toma tic lin e select (hot line) 3 automatic line select (hot line) users may select how their idle extension functions when lifting the handset or pressing the speaker button. An extension can be set to access a specific outside line, a line group, or interc...

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    Feature description 34 xblue networks 3 cal l f orw ar d call forward at default, all extensions are forwarded to voicemail. However, they can also use several other types of call forwarding; busy, direct, do not disturb, follow me, call forking, and remote (external). These can be programmed using ...

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    Xblue networks 35 feature description ca ll pi ck up gr oup 3 call pickup group any extension sip telephone endpoint can dial star “*” to pick up a telephone line that is ringing at a different extension. If multiple telephone lines are ringing the oldest ringing line will be accessed. Call restrict...

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    Feature description 36 xblue networks 3 conf erence conference the systems can conference, join together, multiple telephone (pstn or sip) lines or extensions, or a combination of both, to the maximum of three connections so that multiple parties can speak together simultaneously. Day & night servic...

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    Xblue networks 37 feature description distinctiv e ringing 3 distinctive ringing telephone line each telephone line (pstn or sip trunk) can be programmed to ring with one of eleven different ring tones. Extension each sip telephone endpoint can be programmed to ring with one of eleven different ring...

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    Feature description 38 xblue networks 3 flexible numbering plan flexible numbering plan the x-50 is preprogrammed with a default numbering plan which may be changed to suit customers’ needs. When changing the numbering plan it is important to remember that the numbers entered cannot conflict with th...

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    Xblue networks 39 feature description li ne gr ou p 3 line group each telephone line in the x-50 is assigned to one of four line or trunk groups, which are used to group similar trunks together. For example, all pstn lines in group 1 and sip trunks in group 2, etc. Live call record also known as one...

  • Page 40

    Feature description 40 xblue networks 3 nig ht service night service the x-50 voip telephone system can operate in two modes; day service and night service. Night service can be used to change the extension class of service as well as the system ring scheme and auto attendant message. Each extension...

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    Xblue networks 41 feature description pa us e in se rt io n 3 pause insertion pause is a momentary delay in dialing when placing an outgoing pstn or sip trunk line from a stored number such as a speed bin. In addition, the x-50 system will automatically enter a momentary pause when an international ...

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    Feature description 42 xblue networks 3 re gis tra tio n s er ve r registration server the x-50 voip telephone system acts like a registrar server for both sip telephone endpoints and sip trunks, which eliminates any possibility of a numbering conflict. Remote management the x-50 voip telephone syst...

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    Xblue networks 43 feature description station message detailed r ecor ding 3 station message detailed recording (smdr) this feature is used to monitor and report on incoming and/or outgoing telephone line (pstn or sip trunk) calls and displays it chronologically by extension number. The smdr informa...

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    Feature description 44 xblue networks 3 u nif ie d c all d ist rib ut io n (u d c ) or h un t unified call distribution (udc) or hunt group the system has four uniformed call distribution (ucd) groups (hunt groups), each can support up to 25 extensions. Each ucd can be programmed as an all ring, lin...

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    Xblue networks 45 feature description wizar d setup 3 wizard setup the x-50 system, at factory default, starts with a step by step setup wizard. From the wizard screen, the administrator can load an existing configuration or select to use the step by step questions and answers. There are eight progr...

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    Feature description 46 xblue networks 3 wizar d setup notes:.

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    Xblue networks 47 4 telephone feature description table telephone feature description table although the x-50 system uses standard sip protocol it also has some special features that only work with the x2020 sip telephone endpoints. Several of these features can be programmed or changed using either...

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    Telephone feature description table 48 xblue networks 4 feature programming sequence page gui agent log on/off - ucd group log on *91 log off **91 page 53 n alphanumeric display phone specific page 53 n automatic hold x2020 only page 54 s busy callback call ext + 6 cancel *66 page 54 n call forking ...

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    Xblue networks 49 telephone feature description table 4 call forward - no answer *23 + t + d t= 0=icm 1=outside 2=both d= ext or voicemail or ucd cancel **23 page 55 t call forward - dnd *24 + t + d t= 0=icm 1=outside 2=both d= ext or voicemail or ucd cancel **24 page 55 t call forward - follow me -...

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    Telephone feature description table 50 xblue networks 4 call forward remote *21 + t + * + pswd + * + o *22 + t + * + pswd + * + o *23 + t + * + pswd + * + o + * + t *24 + t + * + pswd + * + o *25 + t + * + pswd + * + o t= 0=icm 1=outside 2=both pswd = vm password o= outside number t= time to wait ca...

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    Xblue networks 51 telephone feature description table 4 class of service - traveling *55 + ext + pswd ext= extension pswd= extension password page 62 n conference (3 way) press hold while on a call press the down navigation key make second call press the conference button page 61 n distinctive ringi...

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    Telephone feature description table 52 xblue networks 4 some features require two buttons, one to activate and one to cancel a feature. Feature button reset *68 + pswd pswd= extension password page 66 s lcd interactive x2020 only page 66 n multi-line appearance see feature button programming page 67...

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    Xblue networks 53 telephone feature description table agent log on/of f - ucd gr oup 4 agent log on/off ucd group • *91 - agent log on • **91 - agent log out description: any extension programmed into a ucd group is considered an “agent”. At times, an extension may want to stop their extension from ...

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    Telephone feature description table 54 xblue networks 4 au tomati c hold automatic hold description: this feature helps simplify the call handling process by allowing the user to answer a call and then press a preprogrammed extension button without pressing the hold button first. The answered call w...

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    Xblue networks 55 telephone feature description table ca ll fo rw ar d - fo rk in g 4 call forward forking description: this feature will allow a transferred telephone line or intercom call to ring at two simultaneous destinations, such as an extension (lan/wan) or a cellular telephone. When one par...

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    Telephone feature description table 56 xblue networks 4 cal l f orw ar d call forward - internal internal procedure - * + cfw + t + ddd • cfw = • 21 = always (direct) forward • 22 = busy call forward • 23 = no answer call forward • * + cfw + t + ddd + t • 24 = do not disturb (dnd) • t = • 0 for inte...

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    Xblue networks 57 telephone feature description table ca ll fo rw ar d 4 call forward - follow me follow me forward allows the user to use a different telephone extension and still receive their calls. Go to the new location and enter the following information. Don’t forget to dial the “*” before th...

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    Telephone feature description table 58 xblue networks 4 cal l f orw ar d call forward - external external procedure - * + cfw + t + * + pswd + * + outside number • cfw = • 21 = always (direct) forward • 22 = busy call forward • 23 = no answer call forward • *23 + cfw + t+ * pswd + * + outside number...

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    Xblue networks 59 telephone feature description table ca ll h old 4 call hold description: both intercom and telephone line calls (pstn or sip trunk) can be placed on hold. Once on hold the held party will receive music on hold (moh). Operation: while on a call the user presses the hold button . Use...

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    Telephone feature description table 60 xblue networks 4 cal l p ark call park description: call park often referred to as “putting a call into orbit” allows extensions to place a call into a special holding area that can be retrieved by any other extension in the system by dialing the park answer ca...

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    Xblue networks 61 telephone feature description table ca ll blo ck ing 4 call blocking description: the x2020 has the ability to block up to 10 different telephone numbers. Operation: using a calls’ inbound caller id the x2020 telephone allows the user to block up to 10 different telephone numbers, ...

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    Telephone feature description table 62 xblue networks 4 class of service - tra veli ng class of service traveling description: this feature allows the user to roam from one extension to another and retaining their dialing privileges, regardless of the telephone’s programmed class of service. Operati...

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    Xblue networks 63 telephone feature description table do not d isturb (dn d ) 4 do not disturb (dnd) description: when do not disturb (dnd) is active all calls to the telephone is blocked. When dnd call forward is set, calls will forward to the dnd destination such as voice mail. If not, the call wi...

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    Telephone feature description table 64 xblue networks 4 fe atu re (f le xib le ) b utt on p ro gr am m in g feature (flexible) button programming description: the four buttons on the x2020 and any of the buttons on the sidecar (dss console) can be reprogrammed to accommodate a telephone pstn or sip ...

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    Xblue networks 65 telephone feature description table fe at ur e (f le xi bl e) b ut to n pr og ra m m in g 4 enter the following code to create a sip ip trunk button (sip trunk 1 = 711) on button 17 - on the sidecar - upper right - first button: enter the following code to create an agent log off b...

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    Telephone feature description table 66 xblue networks 4 fe atu re b ut to n re se t feature button reset description: the feature is used to bring the programmed buttons back to factory default. If the x2020 is connected to the x- 50 system the telephone will reference the x-50 for the currrent defa...

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    Xblue networks 67 telephone feature description table multi-l ine appear ance 4 multi line appearance description: at default, all of the x2020 telephones are programmed with the first four pstn lines (701, 702,703 and 704). All telephone lines can also be programmed on the sidecar. The button, once...

  • Page 68

    Telephone feature description table 68 xblue networks 4 on -h oo k d ia lin g on hook dialing description: on hook dialing, also known as hot keypad, allows the user to dial a number without lifting the handset or pressing the speaker button. Operation: simply dial an extension or outside telephone ...

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    Xblue networks 69 telephone feature description table phonebook 4 phonebook description: each extension has a personal and public phonebook that contains the contact name, phone number, ringing tone, and group. Operation: each telephone has a private and public phonebook. The private phonebook is fo...

  • Page 70

    Telephone feature description table 70 xblue networks 4 phonebook public the public phonebook gets linked to a csv file in a centralled location, allowing an administrator to update all phones connected to the system with a single file. There are several ways to create a csv file. One way is to use ...

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    Xblue networks 71 telephone feature description table phone lock/unlock 4 phone lock/unlock description: the phone lock/unlock feature allows the user to lock their extension to prevent someone from making unauthorized calls from their extension. The phone lock/unlock feature does not block intercom...

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    Telephone feature description table 72 xblue networks 4 servic e mode service mode description: the operator has the ability to change the mode of the system from day mode to night mode or timed mode. When the system is set to day mode, the auto attendant will only play the day greeting and extensio...

  • Page 73

    Xblue networks 73 telephone feature description table tr an sf er 4 transfer description: calls can be transferred from an extension to another destination, such as another extension, voice mail, or an outside number. In addition, transfers can be blind, without announcing the call, supervised, list...

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    Telephone feature description table 74 xblue networks 4 w eb management notes:.

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    Xblue networks 75 5 installation installation planning this chapter will show how to prepare and install the x-50 system and basic networking setup and protocol. Basics 1. Never perform any wiring in a wet location, while standing in water or during a lightning storm. 2. The x-50 should be installed...

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    Installation 76 xblue networks 5 wher e to be gin where to begin the x-50 can be mounted in one of three different ways, virticall, horizontally, or wall mounted. See “wall mount template” for wall mounting in structions for best results; • if using pstn telephone lines the x-50 should be installed ...

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    Xblue networks 77 installation wher e to begin 5 logical 1. Will this system be a standalone system or part of a voice network? This will help determine the numbering plan and the lan/wan requirements. If the x-50 is going to be a standalone system, the default numbering plan should be fine. However...

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    Installation 78 xblue networks 5 wher e to be gin 5. Will the system join an existing network or will it be on it’s own network? If joining an existing network, connect the wan port of the x-50 to the current network. It will then act as both a wan and a lan. Also, if there is more than one wireless...

  • Page 79

    Xblue networks 79 installation wher e to begin 5 a standalone voice network. Physical 1. Locate where the pstn telephone and dsl/cable lines enter the building. The x-50 has six fxo ports, which supports standar public switched telephone network (pstn) telephone lines. In addition, it has both a lan...

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    Installation 80 xblue networks 5 install ing the x -5 0 v oi p t ele ph on e s ys - installing the x-50 voip telephone system 1. Remove all of the components from the box. 2. Wall mount - locate the supplied wall template and secure it to the wall. Drill starter holes and place the supplied anchors ...

  • Page 81

    Xblue networks 81 6 programming wizard getting started the x-50 is a fully functioning voice over internet protocol (voip) gateway and router, which is programmed using a standard internet browser such as microsoft’s internet explorer ® . Any computer with a network interface card (nic), connected t...

  • Page 82

    Programming wizard 82 xblue networks 6 set up wizar d tabs the setup wizard guides the administrator through the required setup parameters to make the x-50 operational. The setup wizard must be completed at least once, before gaining access to the “advanced setup” programming area. If any of the par...

  • Page 83

    Xblue networks 83 programming wizard wa n po rt s et tin gs 6 wan port settings the wan settings tab is automatically selected and the default page in the setup wizard. Unlike a lan port, the wan port can be used to redirect class a or b ip addresses from an external location, such as the internet, ...

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    Programming wizard 84 xblue networks 6 wa n po rt se ttin gs.

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    Xblue networks 85 programming wizard wa n po rt s et tin gs 6 ip settings (static ip address) depending on the installation it may be possible to configure the wan port to use a “static ip address”, which can be used by some isp’s but generally is used when the system is not part of a voice network ...

  • Page 86

    Programming wizard 86 xblue networks 6 wa n po rt se ttin gs point-to-point protocol over ethernet (pppoe) the wan port of the x-50 can also be set to pppoe. In this case, the internet service provider (isp) will supply the administrator with a user name and password (most likely it will be case sen...

  • Page 87

    Xblue networks 87 programming wizard wa n po rt s et tin gs 6 lan port settings once the wan port settings are complete, press next to get to the local area network (lan) port settings page. At default the lan ip address is set to 192.168.10.1 and dynamic host configuration protocol (dhcp) server is...

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    Programming wizard 88 xblue networks 6 wa n po rt se ttin gs configure ip address and subnet mask for lan interface • lan ip address - at default the lan ip address is set to 192.168.10.1, but can be customized to accommodate any valid ip address. In addition, the lan ip address is considered the de...

  • Page 89

    Xblue networks 89 programming wizard wa n po rt s et tin gs 6 wireless basics the x-50 is equipped with a wireless router, which allows wireless devices to connect using 802.11b, 802.11g and 802.11n protocol speeds. • enable wireless - the wireless router is enabled at default, and can be disabled b...

  • Page 90

    Programming wizard 90 xblue networks 6 wa n po rt se ttin gs internet time the x-50 can be set to synchronize its date and time with specific sites found on the internet. This is referred to as “network time protocol (ntp)”. • the x-50 allows for up to five different time server locations to be used...

  • Page 91

    Xblue networks 91 programming wizard wa n po rt s et tin gs 6 numbering plan the numbering plan establishes the “dial plan” that will be used for the x-50 system. It defines the start extension number (101) and the ending extension number (125), as well as the day and night operator extension or ext...

  • Page 92

    Programming wizard 92 xblue networks 6 wa n po rt se ttin gs table 6.1 suggested 4-digit numbing plan single system voice network numbering plan alone pswd 1 2 3 4 5 6 7 8 9 10 primary 101 101101 1001 1501 2001 3001 4001 5001 6001 7001 8001 9001 102 102102 1002 1502 2002 3002 4002 5002 6002 7002 800...

  • Page 93

    Xblue networks 93 programming wizard wa n po rt s et tin gs 6 • day and night operator - at default the single line (analog) telephone, extension 125, is programmed to be the day and night operator. • operator speed dial is the number that will be dialed to ring the operator. Generallly this is set ...

  • Page 94

    Programming wizard 94 xblue networks 6 wa n po rt se ttin gs sip trunks the x-50 comes equipped to support eight sip ip trunks and fifty direct inward dial (did) numbers. Sip trunks are not physically connected, they authenticate over the internet. Thus, the voice quality of these line are directly ...

  • Page 95

    Xblue networks 95 programming wizard wa n po rt s et tin gs 6 the settings will be provided by the sip ip trunk provider; please contact the provider if any ajustments are needed to integrate their sip trunk. • phone number - the assigned phone number which will be provided by the sip ip trunk provi...

  • Page 96

    Programming wizard 96 xblue networks 6 wa n po rt se ttin gs • support e.164 - this protocol was defined by itu-t, to standardize international telecommunications numbering plan, used over the public switched telephone network (pstn). For proper dialing formats, some sip ip trunk providers may requi...

  • Page 97

    Xblue networks 97 programming wizard wa n po rt s et tin gs 6 call routing table once programmed, the call routing table will automatically route calls through the proper telephone line or group of lines (line group). Each entry may contain up to ten digits and has a “from” (start evaluation) and a ...

  • Page 98

    Programming wizard 98 xblue networks 6 wa n po rt se ttin gs for proper operation of call log - dialed, missed, and received calls, the home area code, and automatic long distance insert, must be programmed into the call routing table. Enter the home area code, where the system is located, such as 9...

  • Page 99

    Xblue networks 99 programming wizard wa n po rt s et tin gs 6 • the “from” entry, works in conjunction with the “to” entry, and where the digit evaluation begins. This entry can contain up to ten digits. When a dialed number falls within the “from” and the “to” entries the call will be routed throug...

  • Page 100

    Programming wizard 100 xblue networks 6 wa n po rt se ttin gs complete the setup wizard by selecting the “save & reboot” to save the changes or “exit & reboot” to discard the changes. Select the “back” button to modify any parameters that may need to be changed before completing the wizard..

  • Page 101

    Xblue networks 101 7 advanced programming advanced programming using an internet browser enter the x-50 voip telephone system’s ip address. The default lan ip address is set to 192.168.10.1. This will bring up the login window the default login is: admin2583 the default password is: 000000

  • Page 102

    Advanced programming 102 xblue networks 7 there are eight major sections that make up the programming parameters of the x-50 voip telephone system. Two sections, “device info”, which shows current network status of the gateway and “diagnostics”, which shows wan/lan, wireless, pinging the default gat...

  • Page 103

    Xblue networks 103 advanced programming device in fo rmation 7 device information • device info • - summary • - statistics • - lan • - wan • - route • - arp • - dhcp device information introduction the parameters contained within the device information section is for reference only, showing statisti...

  • Page 104

    Advanced programming 104 xblue networks 7 d ev ice in for m ati on this page shows the software versions and the hardwares’ physical addresses as well as the lan and wan port ip addresses and the date & time. Device information.

  • Page 105

    Xblue networks 105 advanced programming device in fo rmation 7 the current settings for the lan and wan ports are found in the statistics folder. These pages show how many packets have been received and transmitted. This information is invaluable when troubleshooting. Lan.

  • Page 106

    Advanced programming 106 xblue networks 7 d ev ice in for m ati on wan port staticts. Wan.

  • Page 107

    Xblue networks 107 advanced programming device in fo rmation 7 the route table shows the destination, gateway and subnet mask ip addresses as well as the flag, metric and interface. • interface - type of connection - lan or wan flags meaning u up ! Rejected g gateway h host r reinstate d dynamic red...

  • Page 108

    Advanced programming 108 xblue networks 7 d ev ice in for m ati on the address resolution protocol (arp) table is where the x-50 catalogs the ip address of a device with its physical hardware (mac) address. In addition, this page shows which device (lan or wan) is using the specific ip address. • ip...

  • Page 109

    Xblue networks 109 advanced programming device in fo rmation 7 the dynamic host configuration protocol (dhcp) table shows how many devices are connected to the x-50 voip telephone system. In addition, it shows the mac address, ip address, and the remaining length of the lease. • host name - the “nam...

  • Page 110

    Advanced programming 110 xblue networks 7 adv anced setup - w an advanced setup wan • device info • advanced • - wan • - lan • - nat • - parental control • - quality of service • - routing • - dynamic dns advanced wan wide area network at default, the wan port is set to automatic configuration - dhc...

  • Page 111

    Xblue networks 111 advanced programming adv anced - w an 7 ip settings (default) • at default, the “wan port settings” are set to automatic configuration - dynamic host control protocol (dhcp), which allows the wan port of the system to automatically receive an ip and subnet mask address as well as ...

  • Page 112

    Advanced programming 112 xblue networks 7 adv anced - w an • subnet mask - when using the “static ip address” setting, the subnet mask will have to be manually entered. If there is a single subnet, the entry will be 255.255.255.0. For more information about subnet masks refer to “subnet maks” on pag...

  • Page 113

    Xblue networks 113 advanced programming adv anced - w an 7 point-to-point protocol over ethernet (pppoe) the wan port of the x-50 can also be set to pppoe. In this case, the internet service provider (isp) will supply the administrator with a specific user name and password (most likely it will be c...

  • Page 114

    Advanced programming 114 xblue networks 7 adv anced - w an local area network (lan) when the x-50 comes on line the local area network (lan) ip address will be set to “192.168.10.1” and the subnet mask will be set to “255.255.255.0”. However, this may have been changed during the setup wizard..

  • Page 115

    Xblue networks 115 advanced programming adv anced - w an 7 • lan ip address - at default the lan ip address is set to 192.168.10.1, but can be customized to accommodate any valid ip address. In addition, it is considered the default gateway for any of the ip telephone endpoints connected to the lan ...

  • Page 116

    Advanced programming 116 xblue networks 7 adv anced - na t advanced nat network address translation (nat) • device info • advanced • - wan • - lan • - nat • virtual servers setup • port triggering • dmz • - parental control • - quality of service • - routing • - dynamic dns nat reconciles the intern...

  • Page 117

    Xblue networks 117 advanced programming adv anced - na t 7 virtual servers setup the virtual server parameter directs incoming tcp, udp or both tcp/udp, traffic from the wan side of the connection, to a specific ip address on the lan side. This is one way of directing incoming ip address data direct...

  • Page 118

    Advanced programming 118 xblue networks 7 adv anced - na t • use interface - • service name - the administrator may create their own or use one of the of the preprogrammed commonly used services. • custom service - if used, this required field allows the administrator to enter a name to be used for ...

  • Page 119

    Xblue networks 119 advanced programming adv anced - na t 7 nat - port triggering port triggering, unlike virtual servers which redirects a specific ip address to a specific location, port triggering opens a port in the firewall allowing any ip address, with the correct port in the address header, ac...

  • Page 120

    Advanced programming 120 xblue networks 7 adv anced - na t • use interface - • select an application - the user may create their own or use one of the of the preprogrammed commonly used services. • custom application - if used, this required field allows the administrator to enter a name to be used ...

  • Page 121

    Xblue networks 121 advanced programming adv anced - na t 7 demilitarized zone (dmz) the dmz is a special location within a network, which was designed to add an extra layer of security. Basically, information from the wan (outside) is sent to a server with a firewall which evaluates the information ...

  • Page 122

    Advanced programming 122 xblue networks 7 adv anced - na t enter the ip address of the device to be placed into the “dmz”..

  • Page 123

    Xblue networks 123 advanced programming securit y 7 security security, not to be confused with “wireless security” (for wireless security see page 150 ), is used to block incoming and outgoing ip addresses as well as a “parental control” settings. • device info • advanced • - wan • - lan • - nat • -...

  • Page 124

    Advanced programming 124 xblue networks 7 secu rit y outgoing filtering select outgoing ip filtering setup, and then select “add” to add ip address or “remove” to remove ip addresses from the current list..

  • Page 125

    Xblue networks 125 advanced programming securit y 7 the outgoing ip filter is a set of parameters used to create a rule, which will block specific ip addresses. All of the parameters must be true or the packet will continue unchanged. • filter name - each outgoing filter should have a unique name. •...

  • Page 126

    Advanced programming 126 xblue networks 7 secu rit y incoming filtering select incoming ip filtering setup, and then select “add” to add ip address or “remove” to remove ip addresses from the current list..

  • Page 127

    Xblue networks 127 advanced programming securit y 7 the incoming ip filter is a set of parameters used to create a rule, which will allow specific ip addresses when the firewall is enabled. All of the parameters must be true or the packet will be blocked. • filter name - each incoming filter should ...

  • Page 128

    Advanced programming 128 xblue networks 7 secu rit y parental control also, known as administration control, this feature allows the administrator to identify specific devices to allow or deny access to the internet. There are two areas of parental control, time restrictions, which limits the time o...

  • Page 129

    Xblue networks 129 advanced programming securit y 7 time restriction • user name - enter the user’s name or enter a unique name that will identify this control schedule. • browser’s mac address - enter the physical address of the device that will be using this control schedule. • click on “other mac...

  • Page 130

    Advanced programming 130 xblue networks 7 secu rit y url filter the url filter allows the administrator to “exclude” or “include” specific universal resource locator addresses. Unlike the “time restriction” entries, which affects only one member, the “url filter” affects all devices on the network. ...

  • Page 131

    Xblue networks 131 advanced programming securit y 7 • enter the url address to be included or excluded • enter the port number, if different from port 80, to be included or excluded by this entry. The port may be one of the “well known ports” or a specific port such as “aol instant messaging port 53...

  • Page 132

    Advanced programming 132 xblue networks 7 qual ity of service (qos) quality of service (qos) • device info • advanced • - wan • - lan • - nat • - security • - quality of service • dscp marking • bandwidth control • - routing • - dynamic dns quality of service is a generic term used to represent the ...

  • Page 133

    Xblue networks 133 advanced programming qualit y of servi ce (qos) 7 dscp (differentiated services code point) once enabled, press “apply/save” and the following window will open:.

  • Page 134

    Advanced programming 134 xblue networks 7 qual ity of service (qos) click on “add” create a new qos rule. Default dscp mark dscp - differentiated services code point - is a 6-bit field in the ip header, used for qos classification. If it is set to “no change” or “best effort” then no qos will take p...

  • Page 135

    Xblue networks 135 advanced programming qualit y of servi ce (qos) 7 bandwidth control bandwidth control is used to ensure that the highest priority ip packets are given priority over all other ip packets. At default, the system automatically assigns voice packets the highest priority. • bandwidth c...

  • Page 136

    Advanced programming 136 xblue networks 7 ro ut in g routing • device info • advanced • - lan • - wan • - nat • - security • - quality of service • - routing • - static route • rip • - dynamic dns.

  • Page 137

    Xblue networks 137 advanced programming ro ut in g 7 static routing static routing is used to establish ip packet routing without requiring the devices to communicate with eachother. This is considered a “no fault” network, because there is no way for the network to recover in the event of a failure...

  • Page 138

    Advanced programming 138 xblue networks 7 ro ut in g • destination network address - enter the destination network ip address • subnet mask - enter the destination network subnet mask • use interface - select between wan and lan • use gateway/ip address - enter the gateway ip address select static r...

  • Page 139

    Xblue networks 139 advanced programming dynamic dns 7 dynamic dns • device info • advanced • - wan • - lan • - nat • - security • - quality of service • - routing • - dynamic dns unlike standard domain name system (dns), dynamic dns (ddns) does not require a static class “a” or “b” ip address. Howev...

  • Page 140

    Advanced programming 140 xblue networks 7 dynamic dn s select dynamic dns, and then select “add” to enable dynamic dns. Press “save” to retain the changes..

  • Page 141

    Xblue networks 141 advanced programming dynamic dns 7 • select the ddns provider (dyndns.Org or tso) • enter the name that will be associated to the dynamic ip address • select between “wan/eth0” and “lan/bro0” • dyndns settings - enter the user name and password associated with the dns account. Sel...

  • Page 142

    Advanced programming 142 xblue networks 7 univ ersal plug and play (upnp) universal plug and play (upnp) universal plug and play is a set of protocols created specifically to allow devices on a peer to peer network, generally using either tcp port 5000 or udp port 1900, to connect seamlessly and sim...

  • Page 143

    Xblue networks 143 advanced programming file serv er 7 file server this future feature will allow the administrator share the contents of an external hard drive by connecting one to the usb port on the x-50 system. • service name - enter the name that will be used when on the network to identify the...

  • Page 144

    Advanced programming 144 xblue networks 7 printer serv er printer server the x-50 system can work as a print server, which allows other members of the workgroup to share the printer connected to the usb port. • enter the name of the printer, such as canonprinter, that will be shared in the workgroup...

  • Page 145

    Xblue networks 145 8 wireless programming wireless programming integrated in the x-50 is an 802.11a, 802.11b, 802.11g and 802.11n wireless gateway. This gateway can be used by standard computing devices as well as 802.11 communications devices. At default the wireless interface is enabled, but unsec...

  • Page 146

    Wireless programming 146 xblue networks 8 bas ic basic • device info • advanced • wireless • - basic • - primary • - additional • - security • - mac filter • - wireless bridge • - advanced • - station info • power saving being able to connect to a wireless gateway can be easy and convenient. And wir...

  • Page 147

    Xblue networks 147 wireless programming bas ic 8 • enable wireless - at default the checkbox indicates that wireless is enabled - when enabled the wireless name (ssid) will be broadcast and visible to anyone that is looking for wireless gateways. • hide access point - it is possible to enable the wi...

  • Page 148

    Wireless programming 148 xblue networks 8 addi tional networks additional networks • enable wireless - at default the checkbox indicates that wireless is enabled - when enabled the wireless name (ssid) will be broadcast and visible to anyone that is looking for wireless gateways. • ssid - service se...

  • Page 149

    Xblue networks 149 wireless programming additional networks 8 • isolation clients - prevents wireless clients from seeing one another even though they are on the same network. Select the checkbox to enable “clients isolation”, thus isolating the clients from each other. • disable wmm advertise - wi-...

  • Page 150

    Wireless programming 150 xblue networks 8 secu rit y security • device info • advanced • wireless • - basic • - security • - mac filter • - wireless bridge • - advanced • station info a wireless access point can be very convenient but also very dangerous because it opens the network to unauthorized ...

  • Page 151

    Xblue networks 151 wireless programming securit y 8 for more advanced network administrators the x-50 comes with 9 different types of security protocols, and it has wi- fi protected setup (wps), which is an easy and fast way to establish wireless security. Network authentication - using the drop dow...

  • Page 152

    Wireless programming 152 xblue networks 8 secu rit y open and shared both use wired equivalent priivacy (wep) encryption which allows the administrator to select between 4 different newtork keys. 802.1x and wpa require the administrator to set valid radius parameters. Wpa-psk requires the adminitrat...

  • Page 153

    Xblue networks 153 wireless programming securit y 8 select wps to quickly establish wireless security. • keep existing clients - if there are any authorized clients connected to the wireless access point, they may be automatically granted access, by selecting “yes”. Select “no” to disconnect all cur...

  • Page 154

    Wireless programming 154 xblue networks 8 secu rit y one method of wireless security is “mac filtering”. This requires the administrator to enter the media access control (mac) address of each client that has permission to join the wireless access point. If the mac address is not entered, the client...

  • Page 155

    Xblue networks 155 wireless programming securit y 8 • enter the mac address for each client device and press save. Select “wireless mac filtering”, and then select “add” to add a mac address or “remove” to remove servers from the current list. Locating a device’s mac address: usually, the mac addres...

  • Page 156

    Wireless programming 156 xblue networks 8 wir eless bridge wireless bridge the x-50 can be set as an access point or a wireless bridge. A wireless access point allows other devices to access the wireless network. Whereas a wireless bridge, wirelessly bridges two sections of a network and also allows...

  • Page 157

    Xblue networks 157 wireless programming wir el ess br idge 8 • if disabled, then no action is needed • select between wireless access point and wireless bridge • select enabled and enter the ssid and mac address or select enabled (scan) to have the x-50 locate the correct wireless device. Select bet...

  • Page 158

    Wireless programming 158 xblue networks 8 adv anced advanced • device info • advanced • wireless • - basic • - security • - mac filter • - wireless bridge • - advanced • station info • power saving several of the advanced wireless parameters are programmed in this area. • band - 2.4 ghz • broadcast ...

  • Page 159

    Xblue networks 159 wireless programming adv anced 8 • channel is adjustable from “auto” and 1 - 11 • automatic channel timer (min) - number of minutes between spectrum scans. • when “channel” is set to auto, the x-50 searches for the best channel in the specified timeframe. • 802.11n/ewc - this sett...

  • Page 160

    Wireless programming 160 xblue networks 8 adv anced • wmm (wi-fi multimedia) - this feature improves the experience for audio, video and voice applications over the wi-fi network. • wmm no acknnowledgement - when disabled, this feature sends wireless confirmaiton packets, however, when disabled it w...

  • Page 161

    Xblue networks 161 wireless programming st ation in fo 8 station info • device info • advanced • wireless • - basic • - security • - mac filter • - wireless bridge • - advanced • station info station info is a reference only window that shows the authenticated wireless stations and their status. Use...

  • Page 162

    Wireless programming 162 xblue networks 8 po w er s av in g power saving wireless power saving gives the administrator the ability to turn off the wlan interface at a specific the preprogrammed time. The time must be entered in 24 hour format, where 07:00 is used for 7:00 am and 17:30 is used for 5:...

  • Page 163

    Xblue networks 163 wireless programming xblue wir eless univ ersal adapter 8 xblue wireless universal adapter because there is not always an ethernet port where you want to put a telephone, xblue suggests an xblue wireless universal adapter. Just program the wireless adapter to connect to the x-50, ...

  • Page 164

    Wireless programming 164 xblue networks 8 xblue wir eless univ ersal adapter notes:.

  • Page 165

    Xblue networks 167 9 voice voice use “voice” area of programming when establishing the system numbering plan, dial codes, service mode, answering position, call routing and restrictions and other telephone system parameters. • device info • advanced setup • wireless • voice • + phone • + trunk • + s...

  • Page 166

    Voice 168 xblue networks 9 ph one exte nsion phone extension • device info • advanced setup • wireless • voice • + phone • - phone extension • - extension linekey • + trunk • + system • + voicemail • - registered phone • - stun • management • diagnostics • logout during the setup wizard, some of the...

  • Page 167

    Xblue networks 169 voice si p au th en tic at io n 9 the system is equipped to support up to 24 sip telephone extensions and 1 fxs (single line or analog extension). Depending on the configuration and programming, the sip extensions can all be in the same location or spread out throughout the globe....

  • Page 168

    Voice 170 xblue networks 9 si p a ut he nt ica tio n • phone number - enter the phone number, generally 3 or 4 digits in length, that will be used by a sip extension to authenticate on the x-50 voip telephone system. This number will also become the extension number for the entered extension. The ex...

  • Page 169

    Xblue networks 171 voice ex ten sion line ke ys 9 extension line keys the default programmable line keys on each x2020 telephone can be defined here. Once the sip telephone extension has been authenticated the default buttons will automatically be assigned to match these entries. However, each exten...

  • Page 170

    Voice 172 xblue networks 9 ex tension line ke ys features that can be assigned to a button • extension - enter an extension number that is authenticated on the system to see when it is busy or idle. • trunk - enter the trunk (pstn or sip trunk line) to see when it is busy or idle. • call park - this...

  • Page 171

    Xblue networks 173 voice tr un k 9 trunk • device info • advanced setup • wireless • voice • + phone • + trunk • - ip trunk • - trunk group • - answering position • - call routing • - call restriction • - emergency numbers • + system • + voicemail • - registered phone • - stun • management • diagnos...

  • Page 172

    Voice 174 xblue networks 9 tr un k what does that say? Plain old telephone lines are analog telephone trunks (pots) - each of these telephone lines or trunk connects directly from the telephone line provider to the x-50 system. Unlike analog trunks, sip trunks do not physically connect to the x- 50 ...

  • Page 173

    Xblue networks 175 voice sip tr unks 9 sip trunks the x-50 comes equipped to support eight sip ip trunks and fifty direct inward dial (did) numbers. Sip trunks are not physically connected, they authenticate over the internet. Thus, the voice quality of these line are directly related to the isp spe...

  • Page 174

    Voice 176 xblue networks 9 si p t ru nk s the settings will be provided by the sip ip trunk provider; please contact them to check on any adjustments that may be needed. • phone number - the assigned phone number which will be provided by the sip ip trunk provider. Generally, this will resemble a st...

  • Page 175

    Xblue networks 177 voice sip tr unks 9 • register status - when set to “on” the register expires will be referenced, otherwise it will not be referenced. The sip ip trunk provider will provide the proper settings for this parameter. • support e.164 - this protocol was defined by itu-t, to standardiz...

  • Page 176

    Voice 178 xblue networks 9 di re ct inwa rd d ia l direct inward dial one feature that some sip trunk providers offer is the ability to use direct inward dial (did) numbers. Did numbers are published direct telephone numbers that rings to a specific user’s extension, bypassing the attendant and auto...

  • Page 177

    Xblue networks 179 voice tr un k g ro up s 9 trunk groups the x-50 voip telephone system has four (4) trunk groups, each that support one or more trunks. Trunk groups are used to group trunks that are used in similar ways, such as local and long distance trunks. At default, all of the “pstn” trunks ...

  • Page 178

    Voice 180 xblue networks 9 tr un k g ro up s • group assign - each trunk is a member of one of the four (4) trunk groups, which are grouped in terms of dialing or calling privilege, such as local and long distance lines. • enable label - each trunk can be assigned a “label name”, which is either dis...

  • Page 179

    Xblue networks 181 voice answer posi tion 9 answer position answer position, also know as ring assignment, is where each trunk (pstn and sip) are programmed to ring during the day and night. The answer position can be set to an extension, auto attendant, operator or ucd group. At default, all trunks...

  • Page 180

    Voice 182 xblue networks 9 answer posi tion • - operator - in system programming, one extension can be programmed as the system operator. This is the extension that will ring when another extension dials zero “0”. • - ucd group - similar to hunt group, the ucd group can be programmed to ring all ext...

  • Page 181

    Xblue networks 183 voice ca ll ro ut in g r ul es 9 call routing rules call routing is used to automatically direct dialed numbers through a specific trunk, trunk group, or through another x-50 system. The rule will only be followed if all aspects of the rule are “true”, otherwise it is ignored. Ent...

  • Page 182

    Voice 184 xblue networks 9 cal l r outing r ules for proper operation of call log - dialed, missed, and received calls, the home area code, and automatic long distance insert, must be programmed into the call routing table. Enter the home area code, where the system is located, such as 913 in the “f...

  • Page 183

    Xblue networks 185 voice cal l r estriction r ules 9 call restriction rules the call restriction table allows the administrator to enter up to 13 digits that when dialed can be allowed or denied. The x-50 system allows the administrator to select which tables’ rules will be referenced first the allo...

  • Page 184

    Voice 186 xblue networks 9 ca ll re str ict io n r ule s use the restriction rules to establish dialing privileges for the 7 classes of service. • from - enter up to 13 digits that will be used as the beginning of the evaluation number. • to - enter up to 13 digits that will be used as the ending of...

  • Page 185

    Xblue networks 187 voice cal l r estriction r ules 9 routing emergency numbers • each system can evaluate up to five different numbers. If a match is found, the call will be sent through the “line selection” parameter. • using the drop down menu, select which way the call should be directed when a m...

  • Page 186

    Voice 188 xblue networks 9 sy ste m system • device info • advanced setup • wireless • voice • + phone • + trunk • + system • - numbering plan • - service mode • - transmission • - igw group • - smdr • - ucd call log • + voicemail • - registered phone • management • diagnostics • logout during the s...

  • Page 187

    Xblue networks 189 voice numbering plan 9 numbering plan • start extension - enter the beginning extension number for the system. • end extension - enter the ending extension number for the system. If the number does not fall between the start and end number, it is considered an invalid extension. •...

  • Page 188

    Voice 190 xblue networks 9 nu mb ering pla n the operator extension can be set to any number within the numbering plan. • the day and a night operator can be the same or different extension numbers. The entered extension number will be accessed when an extension dials zero (0). • a day and a night a...

  • Page 189

    Xblue networks 191 voice numbering plan 9 • start paging group number - the x-50 has three paging groups, each with the ability to have up to 24 lan, wan or both extension types. Enter up to 24 extensions in a group. • using the drop down menu, select lan/wan or both (all extensions must be in the s...

  • Page 190

    Voice 192 xblue networks 9 nu mb ering pla n • the x-50 has 4 ucd groups, each can be programmed as an all ring (rings all extensions within the group), linear (if a busy extension is found it will hunt to another group, but will not continue to hunt if the extension rings), or distributed (rings th...

  • Page 191

    Xblue networks 193 voice numbering plan 9 • speed dial - the x-50 has 100 system speed bins which can be accessed by all extensions within the system. Each programmed speed dial can be set to reference the extensions’ class of service before dialing the number. Press “save settings” to save the prog...

  • Page 192

    Voice 194 xblue networks 9 servic e mode service mode there are three service modes; day (the system remains in day mode), night (the system remains in night mode), or timed (the system automatically changes between day and night modes) based on the service mode configuration. Enter the time in eigh...

  • Page 193

    Xblue networks 195 voice tr an sm is si on 9 transmission the transmission area of programming is used to set the country that the unit will be installed and the signalling protocol that will be used. At default, the x-50 is set to north america..

  • Page 194

    Voice 196 xblue networks 9 tr an sm iss io n audio • country - north america, uk, japan, sweden, germany, france, belgium, finland, italy, netherlands, china, spain • rtp packet size - (real-time transport protocol) defines a standardized packet format for delivering audio and video over ip networks...

  • Page 195

    Xblue networks 197 voice tr an sm is si on 9 fxo (telephone (trunk) line) • call abandon time - this is the timer that the system uses to verify the at default the call abandon timer is set to 600 ms, and is adjustable from - disabled, and 100 to 1000 ms. Changing this may cause erratic operation. •...

  • Page 196

    Voice 198 xblue networks 9 int ernet ga te w ay grou p - vo ic e ne tw ork internet gateway group voice network this parameter is used when connecting multiple systems creating to create a voice network or campus environment. The x-50 can be part of a 10 system voice network. One system is a “master...

  • Page 197

    Xblue networks 199 voice internet gatew ay gr oup - voice network 9 voice network.

  • Page 198

    Voice 200 xblue networks 9 station message detail re cor ding (smdr) station message detail recording (smdr) the x-50 system has the ability to record call statics for incoming, outgoing, or both types of calls. Select view to review the list or configure, to configure how smdr will be recorded in t...

  • Page 199

    Xblue networks 201 voice smd r conf igur at ion 9 smdr configuration • start time - a new smdr record will be created after a call has been active for the entered time. • log mode - select between, local, remote, both to create a new smdr record or enter none to disable smdr..

  • Page 200

    Voice 202 xblue networks 9 sm dr view smdr view • extension - select to report on all extensions or none of them. • type - select to report on an incoming or outgoing call or both. • trunk - select to report on just sip trunks, pstn telephone lines or both • month - report on all months (view only).

  • Page 201

    Xblue networks 203 voice ucd call log 9 ucd call log uniform call distribution group report the ucd group, often called unified call distribution or ucd, allows callers to ring into a group of “agents”, which can be internal or external (remote worker). This log shows any calls that were unanswered..

  • Page 202

    Voice 204 xblue networks 9 vo ice m ail voicemail • device info • advanced setup • wireless • voice • + phone • + trunk • + system • + voicemail • - general • - extension • - holiday • - advanced • - registered phone • management • diagnostics • logout the x-50 system comes complete with an integrat...

  • Page 203

    Xblue networks 205 voice au to at ten dant 9 auto attendant voicemail general settings • admin password - at default, the x-50 systems’ password is 000000. Highlight the password and then enter a new 6 digit (000000 - 999999) password. This password will also be used when accessing the administrator...

  • Page 204

    Voice 206 xblue networks 9 single digit dialing table • vva code - the default is set to pcmu, the united states uses the pcmu codec, other countries use pcma codec. • rtp packet size - at default this is set to 20 ms, and is adjustable from “dynamic, 10 - 60”, but should remain set to 20 unless oth...

  • Page 205

    Xblue networks 207 voice sing le digit dialing table 9 click on the single digit dialing table button to prgram the digits that callers will be instructed to dial. • using the dropdown box select the aa menu to be programmed. • using the dropdown box select the destination for each number. • null - ...

  • Page 206

    Voice 208 xblue networks 9 vo ice m ail voicemail • e-mail notify with voice files - also known as “e-mail delivery” or “unified messaging”. When a new voicemail message is left in an extension with e-mail delivery set to “yes” a standard “wav” file will be created and e-mailed to the entered e-mail...

  • Page 207

    Xblue networks 209 voice ho us e ke ep in g 9 house keeping • select the time of day and day of week that the system should do maintenience, deleting old messages and doublechecking message waiting indication, etc..

  • Page 208

    Voice 210 xblue networks 9 ph one exte nsion phone extension each sip telephone connected to the system has a corresponding voice mailbox, which can be customized. Click on the “configuration” button to configure the voice mailbox. • voicemail - enable/disable - disable the voice mailbox for any ext...

  • Page 209

    Xblue networks 211 voice ph one ext ension 9 distribution lists each extension has the abilty to create three private distribution list, each with up to 10 members. This will allow the extension user to send a single voicemail message to multiple extension users at one time. Distribution lists • ent...

  • Page 210

    Voice 212 xblue networks 9 vi rtual exte nsion virtual extension the x-50 system can have up to 50 virtual or phantom extensions, which are users that do not have a physical telephone, but want to have a mailbox on the system. Once a virtual number is assigned it can be used as an answer position, d...

  • Page 211

    Xblue networks 213 voice update moh file 9 update moh file click on browse to select a different music on hold file to play to callers on hold..

  • Page 212

    Voice 214 xblue networks 9 holida y set tings holiday settings this allows the administrator to preprogram up to 20 different dates to play a special holiday greeting. The holiday greeting will only play when the date matches the entry, after that date, the appropriate day or night greeting will beg...

  • Page 213

    Xblue networks 215 voice adv anced 9 advanced opens the x-50 ftp site to view the voicemail files click on “browse voicemail file” to view the files. Warning - any changes made in this page may result in erratic operation. Do not make changes unless instructed to do so by a quilified technical suppo...

  • Page 214

    Voice 216 xblue networks 9 stun stun use stun (session traversal utilities for nat) to support remote phones that are installed behind nat or a firewall..

  • Page 215

    Xblue networks 217 voice r egister ed phones 9 registered phones select registered phones to see which phones are currently connected to the system. • click on “link to phone” to make any adjustments to an individual telephone. Note: the “link to phone” feature was designed for connection within the...

  • Page 216

    Voice 218 xblue networks 9 re gis te re d p ho ne s notes:.

  • Page 217

    Xblue networks 219 10 management management the management section of the system allows the administrator to perform special management functions. • device info • advanced setup • wireless • mobile network • voice • management • + settings • - system log • - tr-069 client • + time settings • + acces...

  • Page 218

    Management 220 xblue networks 10 set tings settings • device info • advanced setup • wireless • mobile network • voice • management • + settings • - backup • - update • - restore default • - system log • - tr-069 client • + time settings • + access control • - ptc • - update software • - reboot • di...

  • Page 219

    Xblue networks 221 management set tin gs 10 settings the settings area allows the administrator to create a backup, update the system, and restore the system to factory default. Backup click on the “backup settings” button to create a back up of the system..

  • Page 220

    Management 222 xblue networks 10 upda te update use update to restore a previouly back up. • click on the browse button and select the file to be used • click on update settings note: the system will reboot, which will take about 2 minutes after the backup is restored..

  • Page 221

    Xblue networks 223 management re st or e d ef au lt 10 restore default use the “restore default settings” to return the system back to factory default. All programmed parameters will be restored to the factory default settings and “initial startup wizard” will be activated..

  • Page 222

    Management 224 xblue networks 10 sy ste m l og system log the system log is used to verify and diagnose network settings and errors. There are several different levels of system logs, from informational to critical. Select “configure system” log to select the level of logging required. • enable or d...

  • Page 223

    Xblue networks 225 management sy st em l og 10 • display warning - select between emergency, alert, critical, error, warning, notice, informational or debugging. Each selection in the list, in decending order, adds more informaiton to the log. Select the level of information that is needed. • mode -...

  • Page 224

    Management 226 xblue networks 10 tr -069 tr 069 tr-069 is the protocol for wide area networks (wan) management which defines the auto configuration of a server..

  • Page 225

    Xblue networks 227 management tr -0 69 10 • device info • advanced setup • wireless • mobile network • voice • management • + settings • - backup • - update • - restore default • - system log • - tr-069 client • + time settings • - internet time • - daylight saving time • + access control • - ptc • ...

  • Page 226

    Management 228 xblue networks 10 time set tings time settings the x-50 system has the ability to synchronize the date and time with up to five different time servers, and it can be set to use automatic daylight savings time rules. Internet time • first (second, thrid, forth, fifth) ntp time serve. O...

  • Page 227

    Xblue networks 229 management time se tt ing s 10 manual date and time settings.

  • Page 228

    Management 230 xblue networks 10 time set tings daylight saving time the x-50 system can be set to use automatic daylight savings or it can be set to manual..

  • Page 229

    Xblue networks 231 management time se tt ing s 10 • device info • advanced setup • wireless • mobile network • voice • management • + settings • - system log • - tr-069 client • + time settings • + access control • - ptc • - update software • - reboot • diagnostics • logout.

  • Page 230

    Management 232 xblue networks 10 access c ontr ol access control access control is used to control access to the gateway. Web port • select the port to be used when accessing the web port. At default it is set to port 80. Note: changing this port may affect the operation of the system.

  • Page 231

    Xblue networks 233 management pa ss w or ds 10 passwords the x-50 has three different levels of passwords, admin, support and user. Table 10.1 passwords user name password interface access admin2583 000000 lan/wan full - admin programming user user wan only limited - system admin support support wan...

  • Page 232

    Management 234 xblue networks 10 pt c configur ation ptc configuration.

  • Page 233

    Xblue networks 235 management update sof tw ar e 10 update software select update software to update the software on the x-50 voip telephone system. Note: for best results the upgrade file must be stored on a local pc hard drive. The upgrade procedure should only be done through the lan port, do no ...

  • Page 234

    Management 236 xblue networks 10 re bo ot reboot use the reboot page to reboot the gateway. Once the gateway begins, it will take about 2 minutes to complete the reboot process. If the software was upgraded, the reboot may take longer..

  • Page 235

    Xblue networks 237 11 diagnostics system diagnostics the diagnostics page gives a snapshot of what is going on in the system, which is divided into four sections; “test your network connection”, “test the status of the pstn line”, “test the status of ip trunk line”, “test the status of auto attendan...

  • Page 236

    Diagnostics 238 xblue networks 11 the diagnostic page shows the status of the x-50 system. “pass” indicates that the system is connected and operating correctly. “failed” indicates that the network is not connected. Pstn line, ip trunkk line, auto attendant line, or fxs line will show when they are ...

  • Page 237

    Xblue networks 239 12 voicemail getting to know your voice mailbox a complete voicemail and auto attendant come standard with the x-50 voip telephone system. When the x2020 telephone is connected to an x-50 voip telephone system, it can access voicemail by pressing the message button, which the butt...

  • Page 238

    Voicemail 240 xblue networks 12 set ting up your voi ce mailbo x setting up your voice mailbox it is a good idea to customize your voice mailbox when you being working with your new telephone system. To do this you will press your message button and you will be prompted to enter your password. The d...

  • Page 239

    Xblue networks 241 voicemail re m ot e m es sa ge p ic ku p 12 remote message pickup messages, new and saved, may be picked up from a remote location. Call into the system and when the auto attendant answers.... • press * • dial the mailbox number • enter your password.

  • Page 240

    Voice mail 24 2 xblue ne tworks 12 remote message pickup.

  • Page 241

    Xblue networks 243 voicemail vo ic em ai l a dm in is tr at io n 12 voicemail administration any mailbox can log into the administration mailbox to rerecord the main system greetings. The automated (receptionist) attendant can answer with one of eleven (11) menues, each with with five different gree...

  • Page 242

    Voice mail 24 4 xblue ne tworks 12 voicemail administration.

  • Page 243

    Xblue networks 245 13 glossary of terms glossary arp – address resolution protocol – allows devices to find a “host device” using the network layer (mac address). This allows sip telephone endpoints to use non static ip addresses when connecting to the system aclep – algebraic code excited linear pr...

  • Page 244

    Glossary of terms 246 xblue networks 13 differentiated services code point (dscp) – the dscp is part of the overall quality of service (qos) strat- egy. Dmz – in computer network security there is a special location commonly called the demilitarized zone but really stands for data management zone, w...

  • Page 245

    Xblue networks 247 glossary of terms 13 ip address – internet protocol addresses – ip addresses are assigned two different ways, static or dynamic. Static - a static ip address is used by any device that establishes infrastructure, such as a router, a severer, a printer, faxes etc. Internal or intra...

  • Page 246

    Glossary of terms 248 xblue networks 13 menu trees - a menu tree is a series of choices that a caller can dial to process their call more efficently. For example, a main greeting may instruct the caller to dial 1 for sales, which accesses menu 2, which instructs the caller to dial 1 for northeast sa...

  • Page 247

    Xblue networks 249 glossary of terms 13 npt – network time protocol – a protocol that defines the ability to synchronize different computer systems over a packet switched network, using udp packets via port 123 as the transport layer. P2p – peer to peer – all computers have the ability share informa...

  • Page 248

    Glossary of terms 250 xblue networks 13 mschaps – microsoft version challenge handshake authentication protocol – enables mutual authenti- cation between peers by piggybacking a peer challenge and response packet for each successful packet. Protocol – a clearly defined way of doing something. Pstn –...

  • Page 249

    Xblue networks 251 glossary of terms 13 subnet mask address – the subnet mask address is used to segment (divide) a network into multiple networks. Also, using a complex mathematical formula, the subnet mask address is used to determine how many ip addresses are available per class. Basically, the l...

  • Page 250

    Glossary of terms 252 xblue networks 13 wireless security – • open – no encryption – not recommended • shared – each device on the wireless network must use the same “shared” authentication key. This should be considered rudimentary security. • 802.1x – is a port based authentication which generally...

  • Page 251

    Xblue networks 253 glossary of terms 13 well known ports - personal computers have approximately 64,000 “virtual” ports, each can be used for specific tasks. For example, port 80 is used to access the internet, port 25 is used for smtp, etc. There are a group of these ports that are called “commonly...

  • Page 252

    Glossary of terms 254 xblue networks 13 wi-fi multimedia - wmm is the standard which was created to define qos with wifi networks and is used to improve audio, video and voice applications transmitted over wifi. Www – world wide web – the world wide web is the generic name for the internet..

  • Page 253

    Xblue networks 255 index index numerics 802.11 89 802.11a 24, 145 802.11b 24, 89, 145 802.11g 24, 89, 145 802.11n 24, 89, 145 802.11n/ewc 159 a access control 232 web port 232 access point pin 153 aclep 245 action when max error reached 205 address resolution protocol 108, 245 admin password 205 adm...

  • Page 254

    256 xblue networks index challenge handshake authentication 86, 113, 245 chap 86, 113, 245 mschap 86 cipher encryption 152, 252 class of service 186 cos 169 day 170 night 170 traveling 31, 51, 62 class selector 134 clients isolation 147, 149 co line 245 common voicemail greeting 240 conference - 3-w...

  • Page 255

    Xblue networks 257 index voice mailbox 210 voicemail 210 extension feature reset 51, 63 external call forward 50 f factory default 221, 223 fax detection 196 support 196 feature (flexible) button 64 feature button programming 51 feature button reset 52, 66 file server 143 password 143 user name 143 ...

  • Page 256

    258 xblue networks index k keep alive 251 l label name 180 lan 13, 77, 79, 82, 87, 104, 105, 115, 247 lan ip address 88, 115 lan port settings 87 lan settings 82 lan/br0 137 lan/bro0 141 land telephone 173 latency 247, 250 lcd interactive 52 ldap 247 leased expires in 109 leased time 88, 115 led fun...

  • Page 257

    Xblue networks 259 index start and end blocking time 129 time restriction 130 time restrictions 128 url 128 url filter 130 user’s name 129 password 86 admin 233 support 233 user 233 password (authenticate) 170 password authentication protocol 86, 113, 249 passwords levels 233 pause time 177, 197 pee...

  • Page 258

    260 xblue networks index session traversal utilities 216 session traversal utilities for nat 250 setup wizard 82, 110, 114, 145, 188 silence detection 208 simple mail transport protocol 250 single digit dial menus 206 single digit dialing 207 auto attendant 207 extension 207 greetiing mode 207 null ...

  • Page 259

    Xblue networks 261 index enable label 180 group assignment 180 label name 180 ring type 180 trunk groups 179 trunk priority search order 180 tso 141 type of service 134 u ucd agent log on/off 53 ucd group 191, 203 ucd log 203 udp 117, 152, 252 unified call distribution 203 unified messaging 208 unif...

  • Page 260

    262 xblue networks index wireless basic 82 wireless bridge 156, 157 wireless gateway 146 wireless interface 145 wireless lan 80, 89 wireless mac filtering 154, 155 wireless power saving 162 wireless security 146 802.1x 152, 252 advanced encryption standard 152, 252 aes 152, 252 open 152, 252 pre-sha...