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- 098N02176 - Network Kit Print Server
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Xerox 098N02176 - Network Kit Print Server User Manual
Summary of 098N02176 - Network Kit Print Server
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Service user guide: united states january 2010 serug-01ua xerox ® services united states service user guide applies to: technical services professional support services remote and unassisted support services.
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©2010 xerox corporation. All rights reserved. Xerox ® , the sphere of connectivity design, freeflow ® , igen3 ® , igen4™, printeract ® , meterassistant ® , suppliesassistant ® , phaser ® , vipp ® , and workcentre ® are trademarks of xerox corporation in the united states and/or other countries. Brai...
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United states service 3 user guide contents preface.......................................................................................................................5 the value of xerox services........................................................................................................
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Contents 4 united states service user guide 4 service contact information................................................................ 23 avenues of support ........................................................................................................................... 23 hours of oper...
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United states service 5 user guide preface the value of xerox services service is a critical component in your decision to buy, your success with a product, and your future patronage and loyalty. We have always had one goal in mind—to put superior service and support behind your xerox solution. Ther...
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Preface 6 united states service user guide.
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United states service 7 user guide 1 1 what is xerox services? Xerox services is the organization that provides both assisted and unassisted technical service (“break fix”) and professional support services (analyst services and customer training) to customers in the united states, puerto rico and g...
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What is xerox services? 8 united states service user guide.
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United states service 9 user guide 2 2 xerox services offerings technical services whether your business is large or small, global or local, you can rely on xerox services for dependable support and flexible service options. From comprehensive network and software support, to 24/7 online assistance ...
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Xerox services offerings 10 united states service user guide warranty xerox stands behind every product we sell. Some products (such as phaser ® printers) include warranty support for covered repairs. For products that include warranty support, there are a number of options associated with that supp...
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Xerox services offerings united states service 11 user guide cse and workgroup metrics xerox services organizes its customer service engineer (cses) into functional workgroups that share knowledge and expertise on similar products and equipment. Team members enhance their abilities through knowledge...
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Xerox services offerings 12 united states service user guide professional support services the professional support services organization provides competitively priced, fee-based services offerings to generate superior technical and operational support to xerox customers. Whether you are looking for...
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Xerox services offerings united states service 13 user guide 4. Application design and development • design, develop, test, and deploy new and migrated document application • variable data communications and printing • design web services in conjunction with new print applications • programming soft...
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Xerox services offerings 14 united states service user guide.
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United states service 15 user guide 3 3 xerox services modes of support at xerox, we deliver support where, when and how you need us: • online – easy, flexible, instant access • on call – live support, just a call away • onsite – responsive, highly trained, certified xerox has made significant inves...
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Xerox services modes of support 16 united states service user guide mysupport xerox offers a personalized portal for customers that have a full service maintenance agreement, lease or rental agreement. Mysupport is a “secured” portal that uses a “single- sign on.” the single-sign on allows you to ac...
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Xerox services modes of support united states service 17 user guide xerox printeract ® remote service offerings xerox printeract ® remote service offerings combine regular online systems checks with xerox expertise to give you proactive comprehensive coverage that ensures maximum productivity for pr...
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Xerox services modes of support 18 united states service user guide suppliesassistant ® available free from xerox, suppliesassistant ® software automatically orders supplies for your xerox output devices based on actual usage, eliminating the need to manually manage supplies inventory. • eliminate o...
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Xerox services modes of support united states service 19 user guide second level support remote support engineers (rses). Xerox rses provide second level support to both our customers and our cses. They are available via the phone and onsite (for some products) as necessary within contracted hours o...
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Xerox services modes of support 20 united states service user guide xerox has developed a national service coverage planning model to optimize the size, location and skills of our workforce with the level and quality of service we commit to our customers. For onsite customer service engineer respons...
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Xerox services modes of support united states service 21 user guide parts xerox uses only xerox-authorized replacement parts in xerox equipment. Our parts have proven high reliability standards and low defect rates. Parts management xerox uses cutting edge inventory management practices to ensure we...
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Xerox services modes of support 22 united states service user guide.
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United states service 23 user guide 4 service contact information avenues of support every avenue of attaining xerox service is tied together through a series of sophisticated communication processes. The collective knowledge of the organizations and people of xerox is tremendous. By facilitating ra...
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Service contact information 24 united states service user guide the level of service for the email forms is: • request for support: within 4 hours from the time the email was received to the time when you should receive a confirmation email with the next steps identified. • onsite service request: w...
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Service contact information united states service 25 user guide email addresses in order to request support from xerox via email, go to www.Xerox.Com/support , select your product and then select support. There are two links on the online support product page titled “email xerox support” and “reques...
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Service contact information 26 united states service user guide how to contact professional support services there are several ways to contact the professional support services team about implementation support, color management, solution optimization, customer training services, and/or application ...
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United states service 27 user guide 5 4 process for accessing support service and support process steps xerox services has an integrated service delivery operation with different modes of support. For many problems and questions, your first line of support will be our online assistance platform avai...
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Process for accessing support 28 united states service user guide • after completing these activities, the cse will review the repairs made with you to ensure your satisfaction. Before closing a service call, cses document all activities that have been performed on the equipment in the service log, ...
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Process for accessing support united states service 29 user guide case priorities the objective of the north american customer support center is to ensure your xerox systems and software products are maintained in top operating condition to meet your need for higher levels of productivity. This comm...
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Process for accessing support 30 united states service user guide severity 3: moderate . Your system is up, but production capability is reduced. Indicators include: • inability of a non-critical application to run • continuing, but infrequent, operational intervention is needed • non-critical produ...
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Process for accessing support united states service 31 user guide survey process at xerox, customer satisfaction and loyalty is our number one priority. For this reason, we consistently monitor our customers’ experiences using situational surveys. For example, after equipment delivery and installati...
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Process for accessing support 32 united states service user guide customer complaints customer relations group built into every xerox–customer relationship are a number of ways to gauge your satisfaction with our products, services, solutions, and performance. Xerox works closely with every account ...