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Xerox 3400N - Phaser B/W Laser Printer Service Manual

Other manuals for 3400N - Phaser B/W Laser Printer: Brochure, Network Manual, Quick Installation Manual
Manual is about: Service Guide

Summary of 3400N - Phaser B/W Laser Printer

  • Page 1

    Warning the following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in operating instructions unless you are qualified to do so. First printing: june 2001 071-0826-00 x e r o x p h a s e r t m ...

  • Page 2

    Caution conditions that can result in damage to the product. Warning conditions that can result in personal injury or loss of life. For 110 vac printers, do not apply more than 135 volts rms between the supply conductors or between either supply conductor and ground. Use only the specified power cor...

  • Page 3

    Read each caution carefully: ■ do not use the printer near water or in inclement weather. ■ do not place the printer on any unstable surface; the product may fall causing serious damage to the product. Select a work surface that is large enough to hold the printer. ■ slots and openings in the cabine...

  • Page 4: Service Safety Summary

    Service safety summary for qualified service personnel only: refer also to the preceding user safety summary. Note: requirements for the ac power are on the label affixed to the rear of the printer. Check the ac voltage rating requirement before use. ■ do not service alone: do not perform internal s...

  • Page 5

    This product is certified under iec 825 as a class 1 laser product. Class 1 laser product the xerox phaser 3400 laser printer is certified to comply with laser product performance standards set by the u.S. Department of health and human services as a class 1 laser product. This means that this is a ...

  • Page 6

    Federal communications commission compliance this equipment has been tested and found to comply with the limits set for a class b digital device, as stated in part 15 of the fcc rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installatio...

  • Page 7

    Canadian notice this digital apparatus does not exceed the class b limits for radio noise emissions from digital apparatus as described in the radio interference regulations of the canadian department of communications. Avis canadien cet appareil numerique est conforme aux limites émission de bruits...

  • Page 8: Esd Precautions

    Esd precautions some semiconductor devices are easily damaged from static electricity. These components are electrostatically sensitive devices (esds); examples include integrated circuits (ics), large-scale integrated circuits (lsis), some field-effect transistors and semiconductor chip components....

  • Page 10: General Information

    Table of contents i contents user safety summary iii service safety summary v esd precautions ix general information 1 organization of this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 phaser 3400 printer overview . . . . . . . . . . . . . . . . . . . . . . . . ...

  • Page 11: Fru Parts List

    Ii xerox phaser 3400 printer service guide rrp - 9 bias transfer roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 rrp - 10 print engine controller board . . . . . . . . . . . . . . . . . . . . . . 49 rrp - 11 system controller board . . . . . . . . . . . . . . . . . . . . . . ...

  • Page 12

    General information 1 general information the xerox phaser tm 3400 service quick reference guide is used for repairing, troubleshooting and maintaining the printer. This manual covers specific procedures, repair analysis procedures, troubleshooting, removal and replacement procedures and fru parts l...

  • Page 13

    2 xerox phaser 3400 printer service guide #$ % this section contains a general overview of the printer and basic information regarding printer base memory, specifications, media, electrical and regulatory information. For information on the theory of operation and wiring diagrams for the xerox phase...

  • Page 14

    General information 3 ,, ■ the xerox phaser 3400 is a desktop laser printer capable of print speeds of 17 ppm (page per minute), on standard 8.5 x 11 and 16 ppm for a4, with a native resolution of 600 x 600 dpi (dots per inch). Using image enhancement technology, 1200 x 1200 dpi can be achieved with...

  • Page 15

    4 xerox phaser 3400 printer service guide ! "# $ % +, " &' () *+' ' ! $ , &, " p3400-002 7 6 5 1 2 3 4 p3400-003 3 4 2 1 6 5.

  • Page 16

    General information 5 & % the xerox phaser 3400 printer comes equipped with a usb and parallel connection. There is an optional network interface card available. ." top led on = connected to the network. !" bottom led blinking = the nic card is functioning, live and ready to receive data. " optional...

  • Page 17

    6 xerox phaser 3400 printer service guide + the front control panel is located on the top, right-side of the printer. The control panel includes two buttons and four leds indicating the printers status as follows: if all lights are blinking, this indicates a system error. Turn the power off and then...

  • Page 18

    General information 7 %5, 3 38# input source * acceptable weight 0 ( 0 $4 # $55!-6 "# $ # $5$-6 9#0,0# 3 3$ . ! 34 - 4!7 8 8 8 -# 4!7 8 8 8 2, %!75! 8 8 8 ' 579% 8 8 8 '/ 475 8 '6 5!74 8 + 4!7 8 8 8 7/4:% 47!% 8 8 8 7/4% %$7!5 8 8 8 $ ‡ 8 2,99 34. 9 39 / 9 5-9 7/9 ; 79! 47%! $79 575 %$7!5 8 8 8 8 8 ...

  • Page 19

    8 xerox phaser 3400 printer service guide * the xerox phaser 3400 printer comes equipped with 16 mbytes standard on-board memory and is expandable as shown below to a maximum of 80 mbytes. Adding additional ram: ■ improves system performance ■ improves processing of complex jobs memory 32 memory can...

  • Page 20

    General information 9 5 place the printer on a flat, stable surface near your workstation. Leave enough space around the printer so you can easily perform the following: ■ open the printer top cover. ■ load paper. ■ retrieve paper. ■ open the front multi-purpose feeder tray and retrieve paper from t...

  • Page 21

    10 xerox phaser 3400 printer service guide ■ always place the printer on a flat, stable surface. ■ maintain the clearance distances below for ventilation purposes on all sides. ■ do not obstruct the cables, paper trays or output trays. 5 +) !$ &-, !$ 2' !$ 5 p3400-007 6 in 15 cm 12 in 30 cm 6 in 15 ...

  • Page 22

    General information 11 2 the xerox phaser 3400 printers are available in either a 110- or a 220-volt configuration. = the xerox phaser 3400 printer has an on/off power switch located on the left rear corner of the printer. The printer is equipped with a grounded power socket. ,3 power saver mode red...

  • Page 23

    12 xerox phaser 3400 printer service guide 2, the printer must not be exposed to any of the following: ■ abrupt changes in temperature or humidity ■ condensation ■ direct sunlight ■ chemicals ■ vibration ■ dusty or dirty environments 2, # 1(#) 1 55 !54$ 55 5 !! 9! > 545f 595f 545f #2 *!+ -*9+ ; 0!55...

  • Page 24

    General information 13 + + + #, $557$55 g#4$55 &c'55755 g#5555 '2-, 2#:2* ", /c,-, ", ##"0( 3* .5## #( " ;62 h# h!# h# 2- h!# h$# h!# c 6; h!# h# ("5 -# " ; $ $ % 2 % ! % 2- % ! % c 6; ! % - i-,# :- ,-- #", #'# #-# (ac### 2##,5 c 2!02$0#20c#i45!50 /+" !# * ">a0 &/##" c$5 #'# #-# (ac### 2##,5 c 2!02$...

  • Page 25

    14 xerox phaser 3400 printer service guide ' 4&**(&) item part number >-,2#- ■ #740555-#= 5$&55$ 2#- ■ #70555-#= 5$&55$ =+#!F-;62#a ' % $ 0* (;## ■ >#!!5#,#' ■ ;##0'# - ■ /##-# ;62 59%5%$ ,#55"*- ■ g' ■ #-##- ■ '#-',,# 55 $ " # " # $ " # 59%5%4 59%5%9 59%5%5 )/'j ■ ;#) 59%5% &)--j $9!J5.

  • Page 26

    General information 15 & the remote control panel has several different functions and is also used to set printer-specific features such as econo mode and power saver time limits. The rcp provides seven different tabbed control panels: ■ printing ■ config ■ job ■ test ■ pcl5e ■ postscript 3 ■ about ...

  • Page 27

    16 xerox phaser 3400 printer service guide 01% 01% 01 )(- ## 3#9!69403#94c03#503#555 3#" 370:+"6&&/0c&?C&" */i ;) )# 6/ 3#" /i6i 55503#" :2622 c,) " )/' c,5655+#;- )"- ' #-k#;'*, ""/+ g*/ #'3### # #*'*/i## >#' # #)-.

  • Page 28

    Cleaning and maintenance 17 printing a cleaning or configuration page this section covers the printing of a cleaning page and a configuration page. ## this procedure is used to remove excess toner and contamination from the print cartridge. Press and hold the print button until all four leds remain ...

  • Page 29

    18 xerox phaser 3400 printer service guide.

  • Page 30

    Repair analysis procedures 19 repair analysis procedures (raps) #&'* in each of the following repair analysis procedures you are instructed to check specific parts or operations of the printer. These checks will be followed by a probable cause and a possible solution to the problem. 0#&' ." repair a...

  • Page 31

    20 xerox phaser 3400 printer service guide , the basic troubleshooting steps are outlined in the call flow diagram below. All service calls begin with initial actions and end with final actions. +5#" /;# ;# &;# #2# & ;# ; # /-l # g#.

  • Page 32

    Repair analysis procedures 21 %' ." question the operator and verify the problem. !" check that the printer paper path is clear of foreign matter such as staples, paper clips and paper scraps. " verify that the registration and exit actuators are in place and move freely. " after you have identified...

  • Page 33

    22 xerox phaser 3400 printer service guide &'. 24-, * if you are experiencing problems with the printer, perform the following actions: ." optional tray 2 only: ensure that the rcp/print driver is set to feed from the main tray 1. !" power the printer off and check the paper path for jammed paper of...

  • Page 34

    Repair analysis procedures 23 -48# 2c: )#.0'' &- ?'#-# ,) ,,- ## c#m &,'- ■ #+ && ■ c-+ &&5 * 2c: )#. ,''0 5##, ) # ' &,# ;## #, ##',, ,,# &(a) ■ ## &&% c#m &,'- ■ c-+ &&5 ■ 2#;## && '-25= ,''0 5##, ) # ' , >##,# + c#m ■ &,# +&& 3(5&'35%33) ,'-- ##, ,:/""# #,# ,# +m 04c#:&;":/""# '### ,:/""# b4&,'- ...

  • Page 35

    24 xerox phaser 3400 printer service guide 4%#d use a4- or letter-size paper when troubleshooting an image-quality problem. Verify the remote control panel settings to determine whether an image-quality problem is being caused by the printer or by the pc. If the configuration page prints normally, b...

  • Page 36

    Repair analysis procedures 25 4%#d *% 1 ;?) +>a) ( h%!55%h5554 h!55$ h5554 2'#; #; b!B55$ b5b554 3# ?!5-, >a45-, hb!B55$ hb5b55 7# >a55-, hb5!B55 %#5%5 ,-/:5 71#5 *#-,0,# 5 > ,n?#n!594 #@ ##,55554#' ##,5$55##,$ - -,5$55 71 ,n+)#n! 594#@ ##,55554 #' ##,5$55 ##,$ - -,5$55.

  • Page 37

    26 xerox phaser 3400 printer service guide &'! %#4d* perform the print cartridge cleaning procedure before proceeding with print-quality troubleshooting routines. The print cartridge cleaning procedure can be found on page 17. D&'* %#5 * 0%#=71 #,# - '- 2 :'- - # + ! />-,?- >? C#,#-,# ?'-- ?' , --' ...

  • Page 38

    Repair analysis procedures 27 51%#;#' ,) ?'& #-# - >-,?-# : +#- 2### ?'& #-',:# ##n)p ?',,,-,- #) -,, - &,'- ■ -&& ■ >?>-,?- # && ■ 2### && 71#*' - " (- - #'& ! />-,?- # $ :#,-22c:r# ?',# #'#55-# #- ###' m &- /##'&' - 0'@ ! &>?>-,?- # && $ /##,-2 2c:r# #,- ',#- ## -# (- " - #'& ! ### $ >-,?-# 0 ###'...

  • Page 39

    28 xerox phaser 3400 printer service guide 71=31 ,##6 )#', #',- - ### ## #'& 0 &,- && /#66# ## ### ' ##7# 6#'& &&9 5 #), -,## : - #'& & :#9!$m &-&& &,#'& #''/'# !$0#' e$7:) #-, ,a - ### #' >-,?-# ! 2### &,- /#66# ## ###&&% /#,#'- # -# &,>-,?- +&& ! &2### && 5 g 0##-0 -# ,# # -' ,- 2#6' ' #0 ,#' (:/"...

  • Page 40

    Repair analysis procedures 29 1=)#0 ###,-', - ### ,## #0,#' ,- # ##,## ,##, - ## # " ## ### - /### ' /### '--# ##&&4 /#66# ## ###&&% &-&& e5 - ,- ## & #-# &" #'- ?' '-# ?'## #'# /#,#'- # -# &>-,?- +&& d&'*(c") %#5 *.

  • Page 41

    30 xerox phaser 3400 printer service guide &' :+ * (2-25f0g) when troubleshooting paper jam and feed errors, use the following table. Perform, in order, the procedures in the checklist first. If you have performed all procedures in the checklist and still receive the error, go to the solution column...

  • Page 42

    Repair analysis procedures 31 =+: #, -###, #''0 -###, :*5 /#,&-# ,;' - c#,,+# #'' /## #' ## ?',,# ;## # ,'## m ! C#,, -# - #- c#m &, -##, &,'- ■ c-+ &&5 ■ &,+##' &&&9 ■ &,#;## 2: #, #c7##, #''0 ##,, /##c7; ' - /#,c7# ## ' ?',,# ## # ,# #m c#,,# , '## ! ?',,#c7 ### c##m &,'- ■ #;## &&% ■ c7#;## &&$ ■...

  • Page 43

    32 xerox phaser 3400 printer service guide papers that meet the specifications may be fed from the paper trays 1 and 2, or the multi-purpose tray. If you use thick paper (from the rcp menu) with a weight of more than 105 g/m 2 (60 lb), you must insert the paper into the multi-purpose tray and select...

  • Page 44

    Repair analysis procedures 33 2 the paper supply is monitored by the paper empty sensor. When the tray runs out of paper, the sensor will send a signal to the print engine controller board and the paper led will illuminate. +5, the drive for all rollers is provided by the main drive motor and a seri...

  • Page 45

    34 xerox phaser 3400 printer service guide the registration sensor has two purposes. First, it is used to monitor paper movement. If the paper takes too long getting to the sensor, or it stays at the sensor too long, the print engine controller board will shut down the printer and light both the pap...

  • Page 46

    Repair analysis procedures 35 the feed and pinch rollers continue to drive the paper into the transfer area where the image is transferred from the drum to the paper. The paper continues to the fusing area where it goes between the fuser rollers. The heat roll is heated by a halogen lamp. When the p...

  • Page 47

    36 xerox phaser 3400 printer service guide.

  • Page 48

    Removal and replacement procedures 37 removal and replacement procedures (rrps) &,&(&&) this section contains the removal and replacement procedures for spared parts in the printer. In most cases, to reinstall a part, simply reverse the removal procedure shown. Locations given in the removal and rep...

  • Page 49

    38 xerox phaser 3400 printer service guide &&4.3, &, ." ,,''#,; !" &,-&& " &,, ##',#+ ,- " :#,,##4',#+ - /" &,##',',- 6" (,"# ?" (,,###-," - p3400-015 fig. 1 fig. 2.

  • Page 50

    Removal and replacement procedures 39 @" 2',"- & 0 when replacing the main cover, be careful not to snap off the multi-purpose feeder actuator. P3400-017 fig. 3 fig. 4.

  • Page 51

    40 xerox phaser 3400 printer service guide &&4!34+,(3+) &, ." ,,''#,; !" &,"&& " *,,##,,-###-,"# " &,' & 0 when replacing the main cover, be careful not to snap off the multi-purpose feeder actuator. P3400-018.

  • Page 52

    Removal and replacement procedures 41 &&4# &, ." (," !" g#,-,,- - ', if the print cartridge is going to be out for longer than a few moments, be sure to protect it from the light. P3400-019.

  • Page 53

    42 xerox phaser 3400 printer service guide &&414&'* &, ." ,,''#,; !" &, " &,-&& " /',##0', # /" ,#,#7###-, # ,- 6" :#,#a #' fig. 1.

  • Page 54

    Removal and replacement procedures 43 . ?" &'###-,)*;## ',## q - @" ,),) /', #,0, )## - p3400-021 fig. 1 fig. 2.

  • Page 55

    44 xerox phaser 3400 printer service guide &&4/34+(3+)'* &, ." ,,''#,; !" &,"&& " &,"&& " :#,#,'###-," ;## /" &,";## 6" ,),,) /', #0, ## & 0 when replacing the main cover, be careful not to snap off the mpf actuator. P3400-025.

  • Page 56

    Removal and replacement procedures 45 &&46+2'* &, ." ,,''#,; !" &,"&& " :#,',)>-,# " &,c7;## ,', & 0 when replacing the main cover, be careful not to snap off the multi-purpose feeder actuator. P3400-028.

  • Page 57

    46 xerox phaser 3400 printer service guide &&4?+'* &, ." ,,''#,; !" &,"&& " &,'## ## ) 0 be sure to replace the appropriate screws when reassembling the fuser assembly. " *-,,#;## & 0 when replacing the main cover, be careful not to snap off the multi-purpose feeder actuator. P3400-029.

  • Page 58

    Removal and replacement procedures 47 &&4@35,3'* &, ." ,,''#,; !" &,"&& " &,##-,',- " &,' #,',## /" &,#7##',- )-' ,- 6" :#,',' ?" &:;## 0 when replacing the main cover, be careful not to snap off the multi-purpose feeder actuator. P3400-033 fig. 1 fig. 2.

  • Page 59

    48 xerox phaser 3400 printer service guide &&4 0 if you are going to replace the roller, save the clip, bushings and gear from the bias transfer roller. &, ." ,,''#,; !" (, " &,-&& " &,-- /" #,, #,-,',+##'&, &- 0 be careful not to touch the bias transfer roller with your hands or drop the gear off t...

  • Page 60

    Removal and replacement procedures 49 &&4. 2#7 &, ." ,,''#,; !" &,"&& " ##',+##,#a ,## - " ##-,c-+- /" ,)*,)*& 6" 3,#,-,,#0',#,- #- ?" &,c-+', 0 do not bind the registration actuator against the print engine controller board. Ensure that the registration actuator moves freely. & 0 when replacing the...

  • Page 61

    50 xerox phaser 3400 printer service guide &&4..7 &, ." ,,''#,; !" :#' #,,#+ " ##-,#+ " &,- /" :,#',#+- 6" &,'###-,+- ?" &,+', p3400-037 fig. 1 fig. 2.

  • Page 62

    Removal and replacement procedures 51 &&4.!-'* &, ." ,,''#,; !" &,"&& " &,#c7;## &&$ " &,'###-,2#;## : /" :#,#',2#;## 6" &,2#;## & ." ,2# 0 when replacing the main cover, be careful not to snap off the multi-purpose feeder actuator. P3400-038.

  • Page 63

    52 xerox phaser 3400 printer service guide &&4.E#>#7(e>) &, ." ,,''#,; !" &,"#&& " &,'##,>-,?-+ " &,,#',>-,?-+ the four hvps spring contacts can fall out of position if the printer is tilted to the side. If the springs are removed caution needs to be used to ensure that the proper spring is replaced...

  • Page 64

    Removal and replacement procedures 53 &&4.%#'3 the printer comes equiped with 16 mbytes of resident base memory, which is expandable to 80 mbytes by installing additional dimms. The system has two slots, one is dedicated to an sdram 0 memory can be installed into the lower dimm slot only. To install...

  • Page 65

    54 xerox phaser 3400 printer service guide &&4./%#01 ." ,,''#,; !" &,, ##',#+ ,- " &,, #',#+ ) - " /#,/,, ###,,-- /" &,-, ## 6" '--'###'/# ?" /#,)# p3400-058 fig. 1 fig. 2.

  • Page 66

    Removal and replacement procedures 55 &&4.6%#// 4- ! ." ,,''#,; !" -6)-',' " ,'' " :## # /" ;-,'#',',,'#',# ,#@,' 6" '-#,'# p3400-060

  • Page 67

    56 xerox phaser 3400 printer service guide &&4.?&1#% if a printer needs to be sent to depot repair, remove all options, such as the nic card (rrp - 15), memory (rrp - 14) and the optional lower paper tray 2 assembly (rrp - 16). Remove the print cartridge and follow the directions below for repackagi...

  • Page 68

    Fru parts list 57 fru parts list this section provides a list of field replaceable units for the xerox phaser 3400 laser printer. Changes to the printer may be made to accommodate improved components as they become available. When ordering parts and/or supplies, it is important to include the follow...

  • Page 69

    58 xerox phaser 3400 service guide -.43'* p3400-041 5 6 2 3 16 15 1 12 8 21 4 13 19 17 18 9 20 10 14 22 7 11.

  • Page 70

    Fru parts list 59 -.43i'* no part number qty description 106r00461 106r00462 -j -4j 062k13370 2#;## 2* : ! $ % 127k42210 ":";## 4 022n01301 )*;## 9 # 5 059k28920 c7;## 126k22080 126k22090 5?#;## 5?#;## 022n01304 "#;## 109r00526 !!5#, +#;## 5? ! 160k88590 #+ $ 105e14930 >-,?-+ %9 160k88600 160k88610 ...

  • Page 71

    60 xerox phaser 3400 service guide -!4,7 p3400-040 12 1-9 8 6 7 5 4 11 1 1-8 3 13 14 9 2 15 16.

  • Page 72

    Fru parts list 61 -!4,7 no part number qty description " "#* "# ! "#c2 $ 2c: % + 4 2c:2# 9 # 5 c7g & ( +#2-# +#+)# ! 117e21930 5? $ 117e21940

  • Page 73

    62 xerox phaser 3400 service guide -437j0%3 2 p3400-042 6 5 8 3 2 1 9 4.

  • Page 74

    Fru parts list 63 -437j0%32 no part number qty description 160k88600 160k88610 , /# "c-+5? "c-+5? 105e14930 >-,?-+ ! #+ $ 160k88590 #+ % *# 4 097s02718 097s02719 097s02720 &;""(j $" :/"" " :/"" $" :/"" 9 097s02722 //5655+#(.

  • Page 75

    64 xerox phaser 3400 service guide -4 -// 4! No part number qty description 097s02716 2!!5#,( p3400-062.

  • Page 76

    Fru parts list 65 -/4+'* +'*42>4;.!6k!! @ .. > ;.!6k!! P3400-056 38 27 26 24 23 22 21 25 18 20 19 28 35 34 30 29 33 31 32 17 16 15 14 1 13 9 11 1 12 10 3 5 8 6 7 37 36 4 2 1 12.

  • Page 77

    66 xerox phaser 3400 service guide -6435,3 35,42>4;.!?K!!. P3400-051 1 2 3 4 5 6 7 8 9 10 11 13 1.

  • Page 78

    Fru parts list 67 -?414'* 14'*42>4; !!0 . . P3400-053 22 4 20 17 16 10 10 15 1 10 15 3 19 6 18 21 5 13 2 14 23 5 2 26 24 25 5 2 7 12 9 11 5 2 8.

  • Page 79

    68 xerox phaser 3400 service guide -@434+ 34+42>4; !!0 . P3400-054 25 3 18 15 17 18 16 9 19 26 22 13 7 24 27 6 14 21 20 4 10 2 12 11 16 8 1 25.

  • Page 80

    Fru parts list 69 - 2'*42>4; / p3400-052 16 18-2 18-1 18 17 16 15 14 13 9 7 8 6 5 12 10 11 4 2 3 1 0 p3400-052 16 18-2 18-1 18 17 16 15 14 13 9 7 8 6 5 12 10 11 4 2 3 1 0

  • Page 81

    70 xerox phaser 3400 service guide -* 5 0* )*&;## 022n01301 "#;## 022n01304 c7#;## 059k28920 +##'& 059k29120 2#;## 062k13370 >-,?- 105e14930 -6&--j 106r00461 -6&--4j 106r00462 !!5#, 109r00526 05? 117e21930 117e21940 #;## 05? 126k22080 #;## 05? 126k22090 ":";## 127k42210 #+ 160k88590 c-+05? 160k88600...