Xerox 8560DN - Phaser Color Solid Ink Printer User Manual
Summary of 8560DN - Phaser Color Solid Ink Printer
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Copyright © 2008 xerox corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the united states. Contents of this publication may not be reproduced in any form without permission of xerox corporation. Copyright protection claimed includes all forms of matters of co...
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C o n t e n t s phaser® 8560/8860 printer i contents 1 printer features parts of the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 front-right view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents phaser® 8560/8860 printer ii ipv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 enabling ipv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents phaser® 8560/8860 printer iii solving print-quality problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 smudges or smears . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 random li...
Page 6: Printer Features
Phaser® 8560/8860 printer 1-1 this chapter includes: ■ parts of the printer on page 1-2 ■ printer configurations on page 1-4 ■ control panel on page 1-6 ■ more information on page 1-10 printer features.
Page 7: Parts of The Printer
Parts of the printer phaser® 8560/8860 printer 1-2 parts of the printer this section includes: ■ front-right view on page 1-2 ■ right side view on page 1-3 ■ rear view on page 1-3 front-right view 1. Optional 525-sheet feeder (tray 4) 2. Optional 525-sheet feeder (tray 3) 3. Standard 525-sheet tray ...
Page 8: Right Side View
Parts of the printer phaser® 8560/8860 printer 1-3 right side view rear view 1. Maintenance kit 2. Waste tray 3. Power cord connection 4. Power switch 5. Usb connection 6. Configuration card 7. Ethernet 10/100 base-tx connection 1. Optional hard drive 2. Two ram slots 8860p-045 1 2 3 4 5 6 7 1 8860p...
Page 9: Printer Configurations
Printer configurations phaser® 8560/8860 printer 1-4 printer configurations this section includes: ■ standard features on page 1-4 ■ available configurations on page 1-5 ■ options and upgrades on page 1-5 standard features ■ maximum print speed (pages per minute) for postscript print-quality modes: ...
Page 10: Available Configurations
Printer configurations phaser® 8560/8860 printer 1-5 available configurations the following tables show the available configurations for your printer. Phaser 8560 printer phaser 8860 printer options and upgrades you can order additional trays, memory, and a hard drive if these items are not standard...
Page 11: Control Panel
Control panel phaser® 8560/8860 printer 1-6 control panel this section includes: ■ control panel features on page 1-6 ■ control panel layout on page 1-7 ■ menu map on page 1-7 ■ information pages on page 1-8 ■ sample pages on page 1-8 control panel features the control panel: ■ displays the printer’...
Page 12: Control Panel Layout
Control panel phaser® 8560/8860 printer 1-7 control panel layout menu map the menu map helps you navigate the control panel menus. To print the menu map: 1. On the control panel, select information , and then press the ok button. 2. Select menu map , and then press the ok button to print. Note: prin...
Page 13: Information Pages
Control panel phaser® 8560/8860 printer 1-8 information pages your printer comes with a set of information pages to help you obtain the best results from your printer. Access these pages from the control panel. Print the menu map to see where these information pages are located in the control panel ...
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Control panel phaser® 8560/8860 printer 1-9 color sampler pages the color sampler pages are designed to help you select colors to use in your print jobs. Each sampler page lists either the percentages of cyan, magenta, yellow, and black that are used, or the amounts (from 0 to 255) of red, green, an...
Page 15: More Information
More information phaser® 8560/8860 printer 1-10 more information this section includes: ■ resources on page 1-10 ■ xerox support centre on page 1-12 obtain information regarding your printer and its capabilities from the following sources. Resources phaser 8560 printer: information source installati...
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More information phaser® 8560/8860 printer 1-11 phaser 8860 printer: information source installation guide* packaged with printer quick use guide* packaged with printer user guide (pdf) www.Xerox.Com/office/8860support advanced features guide (pdf) www.Xerox.Com/office/8860support quick start tutori...
Page 17: Xerox Support Centre
More information phaser® 8560/8860 printer 1-12 xerox support centre the xerox support centre is a utility that may be installed during printer driver installation. It is available for printers with windows 2000 and later or mac os x, version 10.3 and higher. The xerox support centre icon appears on...
Page 18: Network Basics
Phaser® 8560/8860 printer 2-1 this chapter includes: ■ overview of network setup and configuration on page 2-2 ■ choosing a connection method on page 2-3 ■ configuring the network address on page 2-5 ■ installing the printer drivers on page 2-9 ■ ipv6 on page 2-14 this chapter provides basic informa...
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Overview of network setup and configuration phaser® 8560/8860 printer 2-2 overview of network setup and configuration to set up and configure the network: 1. Connect the printer to the network using the recommended hardware and cables. 2. Turn on the printer and the computer. 3. Print the configurat...
Page 20: Choosing A Connection Method
Choosing a connection method phaser® 8560/8860 printer 2-3 choosing a connection method connect the printer via ethernet or usb. A usb connection is a direct connection from the printer to your computer and is not used for networking. An ethernet connection is used for networking. Hardware and cabli...
Page 21: Connecting Via Usb
Choosing a connection method phaser® 8560/8860 printer 2-4 connecting via usb if you are connecting to one computer, a usb connection offers fast data speeds. However, a usb connection is not as fast as an ethernet connection. To use usb, pc users must have microsoft windows 2000, windows xp, window...
Page 22: Tcp/ip and Ip Addresses
Configuring the network address phaser® 8560/8860 printer 2-5 configuring the network address this section includes: ■ tcp/ip and ip addresses on page 2-5 ■ automatically setting the printer’s ip address on page 2-6 ■ dynamic methods of setting the printer’s ip address on page 2-6 ■ manually setting...
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Configuring the network address phaser® 8560/8860 printer 2-6 automatically setting the printer’s ip address if the printer is connected to a small established tcp/ip network without a dhcp server, use the installer on the software and documentation cd-rom to detect or assign an ip address to your p...
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Configuring the network address phaser® 8560/8860 printer 2-7 manually setting the printer’s ip address note: verify that your computer has a properly configured ip address for your network. Contact your network administrator for more information. If you are on a network without a dns server, or in ...
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Configuring the network address phaser® 8560/8860 printer 2-8 using centreware is centreware is provides a simple interface that enables you to manage, configure, and monitor networked printers from your desktop using an embedded web server. For complete information about centreware is, click the he...
Page 26: Available Drivers
Installing the printer drivers phaser® 8560/8860 printer 2-9 installing the printer drivers this section includes: ■ available drivers on page 2-9 ■ windows 2000 or later on page 2-10 ■ macintosh os x, version 10.3 and higher on page 2-11 available drivers to access special printing options, use a x...
Page 27: Windows 2000 Or Later
Installing the printer drivers phaser® 8560/8860 printer 2-10 windows 2000 or later to install the printer driver from the software and documentation cd-rom: 1. Insert the cd-rom into the computer’s cd-rom drive. If the installer does not launch, do the following: a. Click start, and then click run....
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Installing the printer drivers phaser® 8560/8860 printer 2-11 macintosh os x, version 10.3 and higher set up your printer using bonjour (rendezvous), create a desktop usb connection, or use an lpd/lpr connection for macintosh os x, version 10.2 and higher. Macintosh os x, version 10.3 bonjour (rende...
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Installing the printer drivers phaser® 8560/8860 printer 2-12 5. Select xerox from the manufacturers in the drop-down menu. 6. Select the appropriate printer configuration from the list of available printers. 7. Click the add button. Macintosh os x, version 10.4 bonjour connection to install the pri...
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Installing the printer drivers phaser® 8560/8860 printer 2-13 8. Click the add button. The printer is displayed as an available printer in the printer setup utility..
Page 31: Ipv6
Ipv6 phaser® 8560/8860 printer 2-14 ipv6 this section includes: ■ enabling ipv6 on page 2-14 ■ setting the interface id on page 2-15 ■ automatic address assignment on page 2-16 ■ dhcpv6 on page 2-17 ■ manual address assignment on page 2-18 ■ address precedence on page 2-19 enabling ipv6 ipv6 can be ...
Page 32: Setting The Interface Id
Ipv6 phaser® 8560/8860 printer 2-15 resetting the tcp/ip configuration use the following procedure at the control panel to reset the tcp/ip configuration to the default settings: 1. Select printer setup , and then press the ok button. 2. Select connection setup , and then press the ok button. 3. Sel...
Page 33: Automatic Address Assignment
Ipv6 phaser® 8560/8860 printer 2-16 automatic address assignment addresses are assigned automatically when a router is found that offers one or more prefixes. Automatically assigned addresses are routeable. Each router-supplied prefix is combined with the interface id to create an address. The use o...
Page 34: Dhcpv6
Ipv6 phaser® 8560/8860 printer 2-17 dhcpv6 dhcpv6 is used to acquire tcp/ip information. The following dhcpv6 options are available in centreware is: ■ as directed by the router - dhcpv6 is performed according to values in a router advertisement. This is the default setting. ■ always, for all config...
Page 35: Manual Address Assignment
Ipv6 phaser® 8560/8860 printer 2-18 manual address assignment enter an ipv6 address manually to add it to any other ipv6 addresses. To create a manual address, enter the ipv6 address and prefix length in the fields provided in centreware is. The default prefix length is 64. To manually set the ipv6 ...
Page 36: Address Precedence
Ipv6 phaser® 8560/8860 printer 2-19 address precedence address precedence can be set to either an ipv6 or ipv4 address when both types are available. Ipv6 is the default setting. Address precedence can only be set in centreware is. Using centreware is to set address precedence using centreware is: 1...
Page 37: Printing Basics
Phaser® 8560/8860 printer 3-1 this chapter includes: ■ overview of basic steps on page 3-2 ■ supported paper and media on page 3-3 ■ loading paper on page 3-9 ■ selecting printing options on page 3-22 ■ printing on both sides of the paper on page 3-27 ■ printing on specialty media on page 3-31 ■ cre...
Page 38: Overview of Basic Steps
Overview of basic steps phaser® 8560/8860 printer 3-2 overview of basic steps 1. Load paper in the tray. 2. If you are prompted by the control panel, either confirm the paper type and size or change it as required. 3. From the software application, access the print dialog box, and then select printi...
Page 39: Supported Paper and Media
Supported paper and media phaser® 8560/8860 printer 3-3 supported paper and media this section includes: ■ paper usage guidelines on page 3-4 ■ paper that can damage your printer on page 3-4 ■ paper storage guidelines on page 3-5 ■ supported paper sizes and weights on page 3-5 your printer is design...
Page 40: Paper Usage Guidelines
Supported paper and media phaser® 8560/8860 printer 3-4 paper usage guidelines the printer trays accommodate most sizes and types of paper, transparencies, or other specialty media. Follow these guidelines when loading paper and media in the trays: ■ use only recommended xerox transparencies; print ...
Page 41: Paper Storage Guidelines
Supported paper and media phaser® 8560/8860 printer 3-5 paper storage guidelines providing good storage conditions for your paper and other media contributes to optimum print quality. ■ store paper in dark, cool, relatively dry locations. Most paper items are susceptible to damage from ultraviolet (...
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Supported paper and media phaser® 8560/8860 printer 3-6 supported paper sizes and weights for tray 1 tray 1 paper 60–220 g/m 2 (16–40 lb. Bond, 50–80 lb. Cover) index card 3.0 x 5.0 in. Custom sizes short edge: 76–216 mm (3.0–8.5 in.) long edge: 127–356 mm (5.0–14.0 in.) margins 5 mm on all sides st...
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Supported paper and media phaser® 8560/8860 printer 3-7 monarch 3.87 x 7.5 in. Margins ■ 5 mm on the side, 15 mm on the top and bottom: monarch #10 commercial a7 baronial (#5 ½) #6 ¾ choukei 3 gou choukei 4 gou ■ 5 mm on the side, 15 mm on the top, 20 mm on the bottom: 6 x 9 dl c5 #10 commercial 4.1...
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Supported paper and media phaser® 8560/8860 printer 3-8 supported paper sizes and weights for tray 2, 3, or 4 tray 2, 3, or 4 paper 60–120 g/m 2 (16–32 lb. Bond) statement 5.5 x 8.5 in. Margins 5 mm on all sides executive 7.25 x 10.5 in. Letter 8.5 x 11.0 in. Us folio 8.5 x 13.0 in. Legal 8.5 x 14.0...
Page 45: Loading Paper
Loading paper phaser® 8560/8860 printer 3-9 loading paper this section includes: ■ loading paper in tray 1 on page 3-9 ■ using manual feed on page 3-16 ■ loading paper in tray 2, 3, or 4 on page 3-17 loading paper in tray 1 use tray 1 for a wide range of media types including: ■ plain paper, letterh...
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Loading paper phaser® 8560/8860 printer 3-10 to load paper or other media in tray 1: 1. Pull down and out on the handle to open tray 1. 2. Open the tray extension. 8860p-006 8860p-007.
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Loading paper phaser® 8560/8860 printer 3-11 3. Insert paper, transparencies, envelopes, or specialty media into the tray. ■ single-sided printing: insert the side to be printed facedown with the top of the page entering the printer first. 8860p-090 8860p-009.
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Loading paper phaser® 8560/8860 printer 3-12 ■ 2-sided printing: insert side one faceup with the bottom of the page entering the printer first. ■ side-flap envelopes: insert the envelopes with the flap side up and the flap toward the left side of the tray. 8860p-106 xerox 8860p-010
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Loading paper phaser® 8560/8860 printer 3-13 ■ end-flap envelopes: fold down the flaps before placing them in the tray. Insert the envelopes with the flap side up and the flap entering the printer first. ■ pre-punched paper: insert the side to be printed facedown with the holes toward the right side...
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Loading paper phaser® 8560/8860 printer 3-14 4. Adjust the paper guides to fit the paper loaded in the tray. 5. To use the current tray setup, press the ok button on the control panel. If you load a new paper size and type in the tray, do the following: a. Select change setup , and then press the ok...
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Loading paper phaser® 8560/8860 printer 3-15 tray 1 mode tray 1 mode defines the printer’s media handling behavior to better fit the kind of printing you want to do. Three modes determine how paper size and type are set for tray 1, and which tray is used if you do not select a specific tray: automat...
Page 52: Using Manual Feed
Loading paper phaser® 8560/8860 printer 3-16 using manual feed if you are using paper, such as letterhead, and do not want others to use it by mistake, you can set the printer to prompt you when it is time to load the paper for your print job. Windows to select manual feed using windows 2000, window...
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Loading paper phaser® 8560/8860 printer 3-17 loading paper in tray 2, 3, or 4 use tray 2, 3, or 4 for a wide range of media including: ■ plain paper, letterhead, and pre-printed paper ■ card stock ■ labels ■ envelopes: #10 commercial, c5 (side-flap only), and dl ■ transparencies ■ specialty media (i...
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Loading paper phaser® 8560/8860 printer 3-18 to load paper, envelopes, or other media in tray 2, 3, or 4: 1. Remove the tray from the printer. 2. Insert paper, transparencies, envelopes, or specialty media into the tray. ■ single-sided printing: insert the side to be printed faceup with the top of t...
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Loading paper phaser® 8560/8860 printer 3-19 ■ 2-sided printing: insert side one facedown with the top of the page toward the back of the tray. ■ side-flap envelopes: insert the envelopes with the flap side down and the flap toward the left side of the tray. Caution: there are separate fill lines in...
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Loading paper phaser® 8560/8860 printer 3-20 ■ pre-punched paper: insert the side to be printed faceup with the holes toward the right side of the tray. Note: when using pre-punched paper, adjust the print margins to accommodate the holes. Printing over the holes may cause ink to transfer onto subse...
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Loading paper phaser® 8560/8860 printer 3-21 ■ width guides: slide the width guides until the arrows on the guides point to the appropriate paper size labeled on the bottom of the tray. When properly positioned, the guides click into place. Note: when the paper guides are adjusted correctly, there m...
Page 58: Selecting Printing Options
Selecting printing options phaser® 8560/8860 printer 3-22 selecting printing options this section includes: ■ selecting printing preferences (windows) on page 3-22 ■ selecting options for an individual job (windows) on page 3-23 ■ selecting options for an individual job (macintosh) on page 3-25 ■ re...
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Selecting printing options phaser® 8560/8860 printer 3-23 selecting options for an individual job (windows) if you want to use special printing options for a particular job, change the driver settings before sending the job to the printer. For example, if you want to use high-resolution/photo print-...
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Selecting printing options phaser® 8560/8860 printer 3-24 see the following table for specific printing options: printing options for windows operating systems operating system driver tab printing options windows vista, windows 2000, windows xp, or windows server 2003 paper/output tab ■ job type ■ d...
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Selecting printing options phaser® 8560/8860 printer 3-25 selecting options for an individual job (macintosh) to select print settings for a particular job, change the driver settings before sending the job to the printer. 1. With the document open in your application, click file, and then click pri...
Page 62: Restrictions On Printing
Selecting printing options phaser® 8560/8860 printer 3-26 restrictions on printing your system administrator can restrict the use of the following printer features: ■ color printing ■ special job types ■ 1-sided printing ■ printing from a specific tray usage of these features can be restricted to pa...
Page 63: Automatic 2-Sided Printing
Printing on both sides of the paper phaser® 8560/8860 printer 3-27 printing on both sides of the paper this section includes: ■ automatic 2-sided printing on page 3-27 ■ manual 2-sided printing on page 3-29 see also: online support assistant at www.Xerox.Com/office/8560psupport or www.Xerox.Com/ off...
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Printing on both sides of the paper phaser® 8560/8860 printer 3-28 binding edge options when you use the printer driver to select 2-sided printing, also select the binding edge, which determines how the pages turn. The actual outcome depends on the orientation (portrait or landscape) of images on th...
Page 65: Manual 2-Sided Printing
Printing on both sides of the paper phaser® 8560/8860 printer 3-29 manual 2-sided printing you can manually print on both sides of the paper when you are using paper types that are either too small or too heavy for automatic 2-sided printing. The phaser 8560n printer does not have automatic 2-sided ...
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Printing on both sides of the paper phaser® 8560/8860 printer 3-30 printing side two 1. Remove the paper from the output tray and reload it in the paper tray: ■ tray 1: insert side two facedown with the top of the page entering the printer first. ■ tray 2, 3, or 4: insert side two faceup with the to...
Page 67: Printing On Specialty Media
Printing on specialty media phaser® 8560/8860 printer 3-31 printing on specialty media this section includes: ■ printing transparencies on page 3-31 ■ printing envelopes on page 3-38 ■ printing labels on page 3-45 ■ printing glossy paper on page 3-51 ■ printing custom size paper on page 3-57 printin...
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Printing on specialty media phaser® 8560/8860 printer 3-32 printing transparencies from tray 1 to print transparencies: 1. Pull down and out on the handle to open tray 1. 2. Open the tray extension. 8860p-006 8860p-007.
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Printing on specialty media phaser® 8560/8860 printer 3-33 3. Insert transparencies into the tray and adjust the paper guides to fit the transparencies. 4. On the control panel, press the ok button if the correct paper size and transparency are displayed as the current setup, or select the transpare...
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Printing on specialty media phaser® 8560/8860 printer 3-34 printing transparencies from tray 2, 3, or 4 to print transparencies: 1. Remove the tray from the printer. 8860p-002.
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Printing on specialty media phaser® 8560/8860 printer 3-35 2. Insert transparencies into the tray. Note: do not load transparencies above the paper fill line inside the tray. 8860p-102 8860p-103.
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Printing on specialty media phaser® 8560/8860 printer 3-36 3. Adjust the paper guides to fit the transparencies (if necessary). ■ length guide: press the sides, then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray. When properly p...
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Printing on specialty media phaser® 8560/8860 printer 3-37 4. Insert the tray into the tray slot, and then push it completely into the printer. 5. On the control panel: a. Select paper tray setup , and then press the ok button. B. Select either tray 2 paper type , tray 3 paper type , or tray 4 paper...
Page 74: Printing Envelopes
Printing on specialty media phaser® 8560/8860 printer 3-38 printing envelopes envelopes can be printed from any tray depending on the type of envelope you are using. See also: supported paper sizes and weights for tray 1 on page 3-6 supported paper sizes and weights for tray 2, 3, or 4 on page 3-8 g...
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Printing on specialty media phaser® 8560/8860 printer 3-39 printing envelopes from tray 1 to print envelopes: 1. Pull down and out on the handle to open tray 1. 2. Open the tray extension. 8860p-006 8860p-007.
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Printing on specialty media phaser® 8560/8860 printer 3-40 3. Insert a maximum of 10 envelopes into the tray and adjust the paper guides to fit the envelopes: ■ side-flap envelopes: insert the envelopes with the flap side up and the flap of the envelopes toward the left side of the tray. ■ end-flap ...
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Printing on specialty media phaser® 8560/8860 printer 3-41 4. On the control panel, press the ok button if the correct envelope size and type are displayed as the current setup, or select change setup , and then press the ok button. ■ if your envelope size is displayed in the list, select it, and th...
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Printing on specialty media phaser® 8560/8860 printer 3-42 printing envelopes from tray 2, 3, or 4 to print envelopes: 1. Remove the tray from the printer. 2. Insert a maximum of 40 envelopes into the tray, flap side down with the flap toward the left side of the tray. 3. Adjust the paper guides to ...
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Printing on specialty media phaser® 8560/8860 printer 3-43 ■ length guide: press the sides, then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray. When properly positioned, the guide clicks into place. ■ width guides: slide the wid...
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Printing on specialty media phaser® 8560/8860 printer 3-44 4. Insert the tray into the tray slot, and then push it completely into the printer. 5. On the control panel: a. Select paper tray setup , and then press the ok button. B. Select either tray 2 paper type , tray 3 paper type , or tray 4 paper...
Page 81: Printing Labels
Printing on specialty media phaser® 8560/8860 printer 3-45 printing labels labels can be printed from any tray. To order paper, transparencies, or other specialty media, contact your local reseller or go to the xerox supplies website for your printer: ■ www.Xerox.Com/office/8560psupplies (phaser 856...
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Printing on specialty media phaser® 8560/8860 printer 3-46 printing labels from tray 1 to print labels: 1. Pull down and out on the handle to open tray 1. 2. Open the tray extension. 8860p-006 8860p-007.
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Printing on specialty media phaser® 8560/8860 printer 3-47 3. Insert a maximum of 50 sheets of labels into the tray with the side to be printed facedown and the top of the page entering the printer first. 4. Adjust the paper guides to fit the labels loaded in the tray. 5. On the control panel, press...
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Printing on specialty media phaser® 8560/8860 printer 3-48 printing labels from tray 2, 3, or 4 to print labels: 1. Remove the tray from the printer. 2. Insert a maximum of 400 sheets of labels into the tray with the side to be printed faceup and the top of the page toward the front of the tray. 886...
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Printing on specialty media phaser® 8560/8860 printer 3-49 3. Adjust the paper guides to fit the labels (if necessary). ■ length guide: press the sides, then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray. When properly positione...
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Printing on specialty media phaser® 8560/8860 printer 3-50 4. Insert the tray into the tray slot, and then push it completely into the printer. 5. On the control panel: a. Select paper tray setup , and then press the ok button. B. Select either tray 2 paper type , tray 3 paper type , or tray 4 paper...
Page 87: Printing Glossy Paper
Printing on specialty media phaser® 8560/8860 printer 3-51 printing glossy paper glossy paper can be printed, one- or 2-sided, from any tray. To order paper, transparencies, or other specialty media, contact your local reseller or go to the xerox supplies website for your printer: ■ www.Xerox.Com/of...
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Printing on specialty media phaser® 8560/8860 printer 3-52 printing glossy paper from tray 1 to print glossy paper: 1. Pull down and out on the handle to open tray 1. 2. Open the tray extension. 8860p-006 8860p-107.
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Printing on specialty media phaser® 8560/8860 printer 3-53 3. Insert a maximum of 50 sheets of glossy paper in the tray. Adjust the paper guides to fit the paper. 4. On the control panel, press the ok button if the correct paper size and type are displayed as the current setup, or select the appropr...
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Printing on specialty media phaser® 8560/8860 printer 3-54 printing glossy paper from tray 2, 3, or 4 to print glossy paper: 1. Remove the tray from the printer. 2. Insert a maximum of 400 sheets of glossy paper into the tray. 8860p-002 8860p-003.
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Printing on specialty media phaser® 8560/8860 printer 3-55 3. Adjust the paper guides to fit the glossy paper (if necessary). ■ length guide: press the sides, then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray. When properly pos...
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Printing on specialty media phaser® 8560/8860 printer 3-56 4. Insert the tray into the tray slot, and then push it completely into the printer. 5. On the control panel: a. Select paper tray setup , and then press the ok button. B. Select either tray 2 paper type , tray 3 paper type , or tray 4 paper...
Page 93: Printing Custom Size Paper
Printing on specialty media phaser® 8560/8860 printer 3-57 printing custom size paper in addition to the wide variety of standard paper sizes that you can use for printing, you can also print on custom size paper within the following dimensions. Note: print custom size paper from tray 1 only. See al...
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Printing on specialty media phaser® 8560/8860 printer 3-58 printing custom size paper from tray 1 to print custom size paper: 1. Pull down and out on the handle to open tray 1. 2. Open the tray extension. 8860p-006 8860p-007.
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Printing on specialty media phaser® 8560/8860 printer 3-59 3. Insert custom size paper into the tray: ■ single-sided printing: insert the side to be printed facedown with the top of the page entering the printer first. ■ 2-sided printing: insert side one faceup with the bottom of the page entering t...
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Printing on specialty media phaser® 8560/8860 printer 3-60 6. Select one of the following short edge options: ■ press the ok button if the correct short edge size is displayed as the current setup. ■ select change , and then press the ok button to enter a new short edge size. Press the up arrow and ...
Page 97: Creating Custom Paper Types
Creating custom paper types phaser® 8560/8860 printer 3-61 creating custom paper types using centreware is, you can create your own custom paper type with specific settings that you can reuse for routine print jobs, such as, monthly reports. Access these custom types in the printer driver, control p...
Page 98: Print Quality
Phaser® 8560/8860 printer 4-1 this chapter includes: ■ controlling the quality of your prints on page 4-2 ■ solving print-quality problems on page 4-6 print quality.
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Controlling the quality of your prints phaser® 8560/8860 printer 4-2 controlling the quality of your prints this section includes: ■ selecting a print-quality mode on page 4-2 ■ adjusting color on page 4-4 the print-quality mode and color correction directly control the quality of your prints. The p...
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Controlling the quality of your prints phaser® 8560/8860 printer 4-3 to select the print-quality mode in a supported driver: operating system steps windows vista, windows 2000, windows xp, or windows server 2003 1. Select the paper/output tab. 2. Select a print-quality mode. Mac os x, version 10.3 a...
Page 101: Adjusting Color
Controlling the quality of your prints phaser® 8560/8860 printer 4-4 adjusting color the color correction options provide simulations of different color devices. Automatic is the default correction for general image processing. See the following table to determine what option you want to use. See al...
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Controlling the quality of your prints phaser® 8560/8860 printer 4-5 to select the color correction in a supported driver: operating system steps windows vista, windows 2000, windows xp, or windows server 2003 1. Select the color options tab. 2. Select the desired color correction. Some of the color...
Page 103
Solving print-quality problems phaser® 8560/8860 printer 4-6 solving print-quality problems this section includes: ■ smudges or smears on page 4-7 ■ random light stripes on page 4-8 ■ predominate light stripes on page 4-9 ■ transparency images are too light or too dark on page 4-10 ■ colors are wron...
Page 104: Smudges Or Smears
Solving print-quality problems phaser® 8560/8860 printer 4-7 smudges or smears see also: manual 2-sided printing on page 3-29 cleaning the maintenance kit wiper blade on page 5-12 possible cause solution smudges or smears appear on the page. To prevent smudges or smears from appearing on the page: 1...
Page 105: Random Light Stripes
Solving print-quality problems phaser® 8560/8860 printer 4-8 random light stripes see also: online support assistant at www.Xerox.Com/office/8560psupport or www.Xerox.Com/ office/8860support possible cause solution light stripes appear randomly on the test page when one or more color bars is missing...
Page 106: Predominate Light Stripes
Solving print-quality problems phaser® 8560/8860 printer 4-9 predominate light stripes possible cause solution light stripes appear prominently on the test page when all four color bars are missing. To prevent predominate light stripes from appearing on the page: 1. Open the exit cover: a. Remove de...
Page 107: Colors Are Wrong
Solving print-quality problems phaser® 8560/8860 printer 4-10 transparency images are too light or too dark see also: for the phaser 8560 printer: recommended media list (united states) recommended media list (europe) for the phaser 8860 printer: recommended media list (united states) recommended me...
Page 108: Pantone Colors Do Not Match
Solving print-quality problems phaser® 8560/8860 printer 4-11 pantone colors do not match see also: advanced features guide at www.Xerox.Com/office/8560psupport or www.Xerox.Com/ office/8860support possible cause solution the colors printed on the document do not match the phaser 8560/8860 printer p...
Page 109: Maintenance
Phaser® 8560/8860 printer 5-1 this chapter includes: ■ maintenance and cleaning on page 5-2 ■ ordering supplies on page 5-15 ■ moving and repacking the printer on page 5-17 see also: maintenance video tutorials at www.Xerox.Com/office/8560psupport or www.Xerox.Com/ office/8860support replacing suppl...
Page 110: Maintenance and Cleaning
Maintenance and cleaning phaser® 8560/8860 printer 5-2 maintenance and cleaning this section includes: ■ routine maintenance on page 5-2 ■ cleaning the paper release blade on page 5-10 ■ cleaning the maintenance kit wiper blade on page 5-12 ■ cleaning the outside of the printer on page 5-14 see also...
Page 111
Maintenance and cleaning phaser® 8560/8860 printer 5-3 to load ink: 1. Remove paper from the output tray. 2. Open the top cover. 3. Locate the ink-loading bin that is low. A label above each bin indicates the ink stick color and shape for that bin. 8860p-097 8860p-128.
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Maintenance and cleaning phaser® 8560/8860 printer 5-4 4. Remove the ink stick from its packaging. Place the ink stick into the opening of the appropriate ink-loading bin. Do not force the ink stick into the ink-loading bin. Each ink stick is uniquely shaped to fit into the correct ink-loading bin. ...
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Maintenance and cleaning phaser® 8560/8860 printer 5-5 emptying the waste tray empty the waste tray when the control panel displays a message stating that the waste tray is full. Warning: the printer’s interior may be hot. Do not touch the hot surfaces! To empty the waste tray: 1. Open the side door...
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Maintenance and cleaning phaser® 8560/8860 printer 5-6 3. Empty the waste tray in a waste container. The ink is non-toxic and can be discarded as normal office waste. Note: the waste tray must be out of the printer for more than five seconds or you will continue to receive a waste tray full message ...
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Maintenance and cleaning phaser® 8560/8860 printer 5-7 5. Close the side door. Caution: do not attempt to reuse the waste ink in the printer; it can damage the printer. This damage is not covered under the printer warranty. 8860p-038.
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Maintenance and cleaning phaser® 8560/8860 printer 5-8 replacing the maintenance kit the maintenance kit contains a maintenance roller that keeps the surface of the imaging drum clean and oiled. Note: order a new maintenance kit when the control panel displays a message that the maintenance kit is l...
Page 117
Maintenance and cleaning phaser® 8560/8860 printer 5-9 2. Remove the maintenance kit (labeled a) from the maintenance kit slot. 3. Insert the replacement maintenance kit and push it completely into the maintenance kit slot. Follow the illustrated instructions included with the maintenance kit for fu...
Page 118
Maintenance and cleaning phaser® 8560/8860 printer 5-10 cleaning the paper release blade to clean the paper release blade: 1. Open the exit cover. 2. Lift the lower paper guide toward the front of the printer. 8860p-096 8860p-121.
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Maintenance and cleaning phaser® 8560/8860 printer 5-11 3. Wipe the plastic paper release blade on the lower paper guide with a pre-soaked alcohol cloth (using 90 percent isopropyl alcohol). 4. Lower the paper guide to its original position. 5. Close the exit cover. 8860p-084 8860p-080 8860p-018.
Page 120
Maintenance and cleaning phaser® 8560/8860 printer 5-12 cleaning the maintenance kit wiper blade the maintenance kit contains a wiper blade that removes excess ink. To clean the maintenance kit wiper blade: 1. Open the side door. 2. Remove the maintenance kit (labeled a) from the maintenance kit slo...
Page 121
Maintenance and cleaning phaser® 8560/8860 printer 5-13 3. Use a lint-free cloth to clean the top and upper edges of the flexible plastic wiper blade located next to the roller. 4. Insert the maintenance kit and push it completely into the maintenance kit slot. 5. Close the door. 8860p-070 8860p-033...
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Maintenance and cleaning phaser® 8560/8860 printer 5-14 cleaning the outside of the printer to remove stains, clean the outside of the printer using a soft, damp, cloth moistened with a mild neutral detergent. Do not spray detergent directly onto the printer. Warning: to prevent electric shock, turn...
Page 123: Ordering Supplies
Ordering supplies phaser® 8560/8860 printer 5-15 ordering supplies this section includes: ■ consumables on page 5-15 ■ routine maintenance items on page 5-15 ■ when to order supplies on page 5-16 ■ recycling supplies on page 5-16 certain consumables and routine maintenance items need to be ordered o...
Page 124: When to Order Supplies
Ordering supplies phaser® 8560/8860 printer 5-16 to view information about the remaining life of the maintenance kit: 1. On the control panel, select information , and then press the ok button. 2. Select supplies info , and then press the ok button. 3. Select maintenance kit life , and then press th...
Page 125
Moving and repacking the printer phaser® 8560/8860 printer 5-17 moving and repacking the printer this section includes: ■ precautions for moving the printer on page 5-17 ■ moving the printer within the office on page 5-17 ■ preparing the printer for shipment on page 5-19 caution: parts of the printe...
Page 126
Moving and repacking the printer phaser® 8560/8860 printer 5-18 3. Within 10 seconds after turning off the printer, select shut down for moving printer on the control panel. Note: if you receive a power down error-head not parked message at the control panel, the printer is not ready to be moved. If...
Page 127
Moving and repacking the printer phaser® 8560/8860 printer 5-19 preparing the printer for shipment before shipping the printer: 1. Remove the maintenance kit and waste tray. See removing the maintenance kit and waste tray on page 5-20. 2. Turn off the printer. See turning off the printer on page 5-2...
Page 128
Moving and repacking the printer phaser® 8560/8860 printer 5-20 removing the maintenance kit and waste tray before turning off the printer, remove the maintenance kit and waste tray: 1. Open the door on the right side of the printer. 2. Remove the maintenance kit (labeled a) and place it in a plasti...
Page 129
Moving and repacking the printer phaser® 8560/8860 printer 5-21 3. Remove the waste tray (labeled b) from the waste tray slot. Warning: the waste tray may be hot; handle it carefully. 4. Empty the waste, and then place the tray in a plastic bag for storage. Caution: shipping the printer with the mai...
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Moving and repacking the printer phaser® 8560/8860 printer 5-22 turning off the printer to turn off the printer: 1. Press the power switch located under the interface cover on the right side of the printer to turn it off. 2. Within 10 seconds after turning off the printer, select shut down for movin...
Page 131
Moving and repacking the printer phaser® 8560/8860 printer 5-23 3. Verify that the flag in the exit tray is in the raised position. When the flag is raised, the printhead is locked. 4. Wait for the printer to complete the cool-down period for the ink to solidify. The printer shuts down when it is co...
Page 132
Moving and repacking the printer phaser® 8560/8860 printer 5-24 packing the printer repack the printer using the original packing material and box, or a xerox repackaging kit. If you do not have the original packaging, or are unable to repackage the printer, contact your local xerox service represen...
Page 133: Troubleshooting
Phaser® 8560/8860 printer 6-1 this chapter includes: ■ clearing paper jams on page 6-2 ■ getting help on page 6-17 see also: troubleshooting video tutorials at www.Xerox.Com/office/8560psupport or www.Xerox.Com/office/8860support user safety on page a-1 troubleshooting.
Page 134: Clearing Paper Jams
Clearing paper jams phaser® 8560/8860 printer 6-2 clearing paper jams this section includes: ■ jam at the exit on page 6-2 ■ jam at the front cover on page 6-7 ■ jam at the trays on page 6-12 see also: user safety on page a-1 jam at the exit to clear a jam at the exit: 1. Open the exit cover. 2. Pul...
Page 135
Clearing paper jams phaser® 8560/8860 printer 6-3 3. If you did not find paper in step 2, lift the paper guides. 4. Remove any jammed paper. 5. Close the exit cover. 8860p-042 1 2 8860p-065 8860p-018.
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Clearing paper jams phaser® 8560/8860 printer 6-4 6. If you did not find paper in the previous steps, follow these steps: a. Pull up the latch on the front of the printer to open the front cover. B. Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are removed. 8860p-...
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Clearing paper jams phaser® 8560/8860 printer 6-5 c. Close the front cover. 7. If you did not find jammed paper in the previous steps, follow these steps: a. Pull all the trays completely out of the printer. 8860p-014 8860p-028.
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Clearing paper jams phaser® 8560/8860 printer 6-6 b. Remove any jammed paper from inside the tray slot. Confirm that all paper fragments are removed. C. Replace all trays and push each one completely into the printer. 8860p-024 8860p-005.
Page 139: Jam At The Front Cover
Clearing paper jams phaser® 8560/8860 printer 6-7 jam at the front cover to clear a jam at the front cover: 1. Pull up the latch on the front of the printer to open the front cover. 2. Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are removed. 8860p-012 8860p-020
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Clearing paper jams phaser® 8560/8860 printer 6-8 3. Close the front cover. 4. If you did not find paper in the previous steps, follow these steps: a. Open the exit cover. 8860p-014 8860p-016.
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Clearing paper jams phaser® 8560/8860 printer 6-9 b. Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are removed. C. Lift the paper guides. D. Remove jammed paper. 8860p-017 8860p-042 1 2 8860p-065.
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Clearing paper jams phaser® 8560/8860 printer 6-10 e. Close the exit cover. 5. If you did not find jammed paper in the previous steps, follow these steps: a. Pull all the trays completely out of the printer. 8860p-018 8860p-028.
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Clearing paper jams phaser® 8560/8860 printer 6-11 b. Remove any jammed paper from inside the tray slot. Confirm that all paper fragments are removed. C. Replace all trays and push each one completely into the printer. Note: use only the approved paper type, weight, and size for this tray. Print cus...
Page 144: Jam At The Trays
Clearing paper jams phaser® 8560/8860 printer 6-12 jam at the trays to clear a jam from the tray specified on the control panel: 1. Pull the tray specified on the control panel completely out of the printer. 2. Remove the top sheet from the tray. 8860p-002 8860p-022.
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Clearing paper jams phaser® 8560/8860 printer 6-13 3. Verify that the paper is loaded correctly in the tray. Adjust the length and width tray guides: a. Length guide: press the sides, then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of th...
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Clearing paper jams phaser® 8560/8860 printer 6-14 4. Remove jammed paper inside the tray slot. Confirm that all paper fragments are removed. 5. Insert the tray into the tray slot and push it completely into the printer. 8860p-024 8860p-005.
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Clearing paper jams phaser® 8560/8860 printer 6-15 6. If you did not find jammed paper in the previous steps, follow these steps: a. Pull up the latch on the front of the printer to open the front cover. B. Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are removed...
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Clearing paper jams phaser® 8560/8860 printer 6-16 c. Close the front cover. Note: use only the approved paper type, weight, and size for this tray. Print custom size paper from tray 1 only. 8860p-014.
Page 149: Getting Help
Getting help phaser® 8560/8860 printer 6-17 getting help this section includes: ■ control panel messages on page 6-17 ■ printingscout alerts on page 6-18 ■ phasersmart technical support on page 6-18 ■ online support assistant on page 6-18 ■ web links on page 6-19 xerox provides several automatic dia...
Page 150: Printingscout Alerts
Getting help phaser® 8560/8860 printer 6-18 printingscout alerts printingscout is a tool that is installed with your xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, printingscout automatically displays an alert o...
Page 151: Web Links
Getting help phaser® 8560/8860 printer 6-19 web links xerox provides several websites that offer additional help on your phaser 8560/8860 printer. A set of xerox links is installed in your web browser’s favorites folder when you install the xerox printer drivers on your computer. Use the following w...
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Getting help phaser® 8560/8860 printer 6-20 phaser 8860 printer resource link phasersmart technical support automatically diagnoses problems on your networked printer and proposes solutions: www.Phasersmart.Com technical support information for your printer, includes online technical support, recomm...
Page 153: User Safety
Phaser® 8560/8860 printer a-1 your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your printer. Electrical safety ■ use the power cord supplied with your printer. ■ ...
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Phaser® 8560/8860 printer a-2 if you notice unusual noises or odors: 1. Turn off the printer immediately. 2. Disconnect the power cord from the electrical outlet. 3. Call an authorized service representative to correct the problem. The power cord is attached to the printer as a plug-in device at the...
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Phaser® 8560/8860 printer a-3 operational safety your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps ...
Page 156
Phaser® 8560/8860 printer a-4 printing safety guidelines ■ keep hands, hair, neckties, etc., away from the exit and feed rollers. ■ do not remove the paper source tray that you select in either the printer driver or control panel. ■ do not open the doors when the printer is printing. ■ do not move t...
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Phaser® 8560/8860 printer a-5 moving the printer follow these guidelines to avoid injuring yourself or damaging the printer: ■ keep the printer level. Tilting the printer can cause the ink to spill inside. ■ use the shut down mode on the control panel for best results. ■ always allow the printer to ...
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Phaser® 8560/8860 printer a-6 ■ never move the printer if you receive a power down error-head not parked message on the control panel. The printer is not ready to be moved. If the printhead is not locked, the printer can be damaged during shipment. ■ verify that the printhead is locked. When the fla...
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Phaser® 8560/8860 printer a-7 safety symbols marked on product product recycling and disposal for north america xerox operates a worldwide equipment takeback and reuse/recycle program. Contact your xerox sales representative (1-800-ask-xerox) to determine whether this xerox product is part of the pr...
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Phaser® 8560/8860 printer index-1 index numerics 2nd side option, 3-29 2-sided printing, 3-27 automatic, 3-27 binding edge options, 3-28 manual, 3-29 selecting, 3-28 a adding ink, 5-2 adhesive strip envelopes, 3-4 adjusting color, 4-4 advanced features guide, 1-10 autoip dynamically setting the prin...
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Index phaser® 8560/8860 printer index-2 controlling print quality, 4-2 creating custom paper types, 3-61 custom paper types creating, 3-61 custom size paper, 3-9, 3-57, 3-61 printing from tray 1, 3-58 supported for tray 1, 3-57 d default router/gateway address, 2-6 dhcp enabled by default on phaser ...
Page 162
Index phaser® 8560/8860 printer index-3 ink adding, 5-2 broken sticks, 5-2 jams, 5-2 minimizing usage, 5-15 packaging, 5-2 replacing, 5-2 ink loader, 1-2 ink low message, 5-2 ink out message, 5-2 ink-loading bins, 5-2 inside the printer, 1-3 installation guide, 1-10 installing printer drivers, 2-9 m...
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Index phaser® 8560/8860 printer index-4 macintosh os x version 10.4, 2-12 bonjour connection, 2-12 usb connection, 2-12 macintosh os x, version 10.3 and higher printer driver, 2-11 maintenance and cleaning, 5-2 maintenance kit, 1-3, 4-9, 5-2, 5-15, 5-19, 5-20 extended-capacity kits, 5-15 remaining l...
Page 164
Index phaser® 8560/8860 printer index-5 p packing the printer, 5-24 pantone colors, 4-11 paper 2nd side, 3-29 card stock, 3-17 custom sizes, 3-57, 3-61 cutouts or perforations, 3-4 damaging to the printer, 3-4 duradocument, 3-17 envelopes, 3-17, 3-38 glossy, 3-51 guidelines for printing glossy paper...
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Index phaser® 8560/8860 printer index-6 location, a-3 maintenance, 5-2 maintenance kit, 1-3 maximum print speed, 1-4 maximum resolution, 1-4 menu map, 1-7 moving, 5-17, a-5 optional feeder trays, 1-2 optional hard drive, 1-3 options, 1-5 original packing material, 5-24 paper that can damage, 3-4 pow...
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Index phaser® 8560/8860 printer index-7 q quick use guide, 1-10 r ram memory slots, 1-3 random light stripes jet substitution, 4-8 recommended media list, 1-10, 3-3 recycling and disposal, a-7 recycling supplies, 5-16, 6-19 registering your printer, 6-19 repackaging kit, 5-19 repacking the printer, ...
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Index phaser® 8560/8860 printer index-8 tray 1 automatic mode, 3-15 dynamic mode, 3-15 loading paper, 3-9 media capacity, 3-9 mode, 3-15 paper sizes and weights, 3-6 printing custom size paper, 3-58 printing envelopes, 3-39 printing glossy paper, 3-52 printing labels, 3-46 printing transparencies, 3...