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Xerox DocuPrint P355 d User Manual

Manual is about: Xerox Printers User Guide

Summary of DocuPrint P355 d

  • Page 1

    Docuprint p355 d/p355 db user guide.

  • Page 2

    2 apple, bonjour, macintosh, and mac os are trademarks of apple inc. In the united states and/or other countries. Adobe, acrobat, photoshop, postscript, and postscript 3 are either registered trademarks or trademarks of adobe systems incorporated in the united states and/or other countries. Pcl is a...

  • Page 3: Preface

    Preface 3 preface thank you for purchasing the docuprint p355 d/p355 db. This guide is intended for users who use the printer for the first time, and provides all the necessary operating information about the print function. Please read this guide to achieve the best performance from this printer. T...

  • Page 4

    4 preface.

  • Page 5: Contents

    Contents 5 contents preface ........................................................................................................................................3 types of manuals ........................................................................................................................

  • Page 6

    6 contents 4 printer connection and software installation .......................65 overview of network setup and configuration (docuprint p355 d only) ... 66 connecting your printer ........................................................................... 67 connecting printer to computer or netw...

  • Page 7

    Contents 7 printing ................................................................................................... 129 sending a job to print....................................................................................129 canceling a print job ...............................................

  • Page 8

    8 contents vertical blanks ...............................................................................................214 mottle .............................................................................................................214 ghosting.................................................

  • Page 9

    Contents 9 removing the optional 250 sheet feeder.....................................................255 removing the optional wireless printer adapter (docuprint p355 d only)...257 removing the optional font rom .................................................................259 contacting fuji x...

  • Page 10

    10 contents.

  • Page 11: Types of Manuals

    Types of manuals 11 types of manuals manuals included with the printer the following manuals are provided with the docuprint p355 d/p355 db. Manuals included with an optional accessory the following manual is provided with the optional accessories (sold separately). Safety guide describes the inform...

  • Page 12: Using This Guide

    12 using this guide using this guide this section includes: • "organization" on page 12 • "conventions" on page 12 organization this guide is organized into the following chapters. The summary of each chapter is as follows: conventions 1 in this guide, personal computers and workstations are collect...

  • Page 13: Safety Notes

    Safety notes 13 safety notes before using this product, read “safety notes” carefully for safety use. This product and recommended supplies have been tested and found to comply with strict safety requirements including safety agency approvals and compliance with environmental standards. Follow the f...

  • Page 14: Electrical Safety

    14 safety notes electrical safety warning this product shall be operated by the power source as indicated on the product's data plate. Consult your local power company to check if your power source meets the requirements. Caution warning: • connect this product to a protective earth circuit. This pr...

  • Page 15

    Safety notes 15 always switch off and unplug the machine when it is not used over weekends or long holidays. It may cause deterioration of insulations and eventually electric shock or a fire accident. Once a month, switch off this product and check if • the power cord is plugged firmly into an elect...

  • Page 16: Machine Installation

    16 safety notes machine installation warning caution do not locate this product where people might step on or trip over the power cord. Friction or excessive pressure may generate heat and eventually cause electric shock or a fire accident. Never locate this product in the following places: • near r...

  • Page 17: Others

    Safety notes 17 others do not incline the product at more than 10 degree angle. Otherwise, it may fall over and cause injuries. To bundle wires and cables, always use the cable ties and spiral tubes that fuji xerox supplies. Otherwise, it may cause some defects. To keep this product in a good perfor...

  • Page 18: Operational Safety

    18 safety notes operational safety warning the operator's product maintenance procedures are described in the customer documentation supplied with this product. Do not carry out any other maintenance procedures not described in the documentation. This product features safety design not to allow oper...

  • Page 19: Caution

    Safety notes 19 caution always follow all warning instructions marked on or supplied with this product. To avoid the risk of burn injuries and electric shock, never touch the area with the "high temperature" or "high voltage" marks on. Keep electrical and mechanical safety interlocks active. Keep th...

  • Page 20: Consumable

    20 safety notes consumable warning caution store all consumables in accordance with the instructions given on its package or container. Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner for the spills. It may catch fire by electric sparks inside the vacuum cleaner and ...

  • Page 21: Warning and Caution Labels

    Safety notes 21 warning and caution labels be sure to follow the warning and caution labels placed on the machine. Do not touch areas with labels indicating high voltage or temperature. This can cause an electric shock or burn. Caution: • always follow all warning instructions marked on or supplied ...

  • Page 22: Environment

    22 environment environment • for environmental protection and efficient use of resources, fuji xerox reuses returned toner cartridges and drums (photoreceptors) to make recycle parts, recycle materials or energy recovery. • proper disposal is required for toner cartridges and drums (photoreceptors) ...

  • Page 23: Regulation

    Regulation 23 regulation radio frequency emissions (class b) this product has been tested and found to comply with the limits for a class b digital device, pursuant to the international standard for electromagnetic interference (cispr publ. 22) and radiocommunications act 1992 in australia/new zeala...

  • Page 24: About License

    24 about license about license rsa bsafe this product includes rsa bsafe ® cryptographic software from emc corporation. Des this product includes software developed by eric young. (eay@mincom.Oz.Au) aes copyright © 2003, dr briangladman, worcester, uk. All rights reserved. This product uses publishe...

  • Page 25: Illegal Copies and Printouts

    Illegal copies and printouts 25 illegal copies and printouts copying or printing certain documents may be illegal in your country. Penalties of fines or imprisonment may be imposed on those found guilty. The following are examples of items that may be illegal to copy or print in your country. • curr...

  • Page 26: Product Features

    26 product features product features this section describes the product features and indicates their links. Duplex print the 2-sided print feature is to print two or more pages on the front and back side of a single sheet of paper. This feature helps reduce the paper consumption. For more informatio...

  • Page 27: Specifications

    Specifications 27 1 specifications this chapter lists the main specifications of the printer. Note that the specifications of the product may change without prior notice. Items description product code docuprint p355 db 220 v: tl300660 docuprint p355 d 220 v: tl300664 docuprint p355 d 220 v korea: t...

  • Page 28

    28 specifications paper size bypass tray: a4, b5, a5, legal (8.5 × 14"), folio (8.5 × 13"), letter (8.5 × 11"), executive, c5, com-10, dl, monarch, custom (width: 76.2 – 215.9 mm, length: 127 – 355.6 mm) standard 250 sheet tray: a4, b5, a5, legal (8.5 × 14"), folio (8.5 × 13"), letter (8.5 × 11"), e...

  • Page 29

    Specifications 29 standard fonts built-in fonts pcl 5 and pcl 6 fonts: 81 fonts and 36 symbol sets postscript ® 3 ™ : 136 fonts pdf font: 14 fonts pdl pcl 5, pcl 6, postscript ® , fx-pdf, tiff, jpeg, hbpl operating system standard: pcl 6 and postscript ® drivers microsoft ® windows ® xp x86 microsof...

  • Page 30

    30 specifications operating noise (main unit only) during operation: 7.13 b; 53.4 db (a) during stand-by: 5.3 b; 14.9 db (a) important: • measurements based on iso7779 unit b: acoustic power level (lwad) unit db (a): radiated sound pressure (bystander position) power consumption maximum: 1200 w, dur...

  • Page 31: Basic Operation

    Basic operation 31 2 basic operation this chapter includes: • "main components" on page 32 • "installing optional accessories" on page 36 • "turning on the printer" on page 55 • "printing a panel settings page" on page 56 • "power saver mode" on page 57.

  • Page 32: Main Components

    32 basic operation main components this section provides an overview of your docuprint p355 d/p355 db. This section includes: • "front view" on page 32 • "rear view" on page 33 • "operator panel" on page 34 • "securing the printer" on page 35 front view important: • to avoid irregular screen image o...

  • Page 33: Rear View

    Basic operation 33 rear view *1: available only for the docuprint p355 d. *2: the optional wireless printer adapter is not supplied in some regions. 1 control board 7 power connector 2 control board cover 8 chute 3 power switch 9 duplexer 4 ethernet port *1 10 transfer unit 5 usb port 11 fusing unit...

  • Page 34: Operator Panel

    34 basic operation operator panel the operator panel has a liquid crystal display (lcd) and buttons. 1 (menu) button • moves to the top menu. 2 (energy saver) button • lights up in the power saver mode. Press this button to enter or exit the power saver mode. 3 lcd panel • displays various settings,...

  • Page 35: Securing The Printer

    Basic operation 35 securing the printer to protect your printer from theft, you can use the optional kensington lock. Attach the kensington lock to the security slot on your printer. For details, see the operating instructions supplied with the kensington lock. Security slot.

  • Page 36

    36 basic operation installing optional accessories you can make the printer more functional by installing the optional accessories such as the 512mb memory, the 250 sheet feeder(sfp), the wireless network kit b/g/n, and the font kit. This section describes how to install these printer's options. Thi...

  • Page 37

    Basic operation 37 4 hold the edge of the memory module with the labeled side down and the connector toward the control board, and then insert it into the slot. 5 push the memory module firmly into the slot. Note: • ensure that the memory module is firmly fixed in the slot and does not move easily. ...

  • Page 38

    38 basic operation 8 turn on the printer. 9 print the printer settings page to confirm that the newly installed memory module is detected by the printer. A press the (menu) button. B select report / list, and then press the button. C select printer settings, and then press the button. The printer se...

  • Page 39

    Basic operation 39 updating your driver to detect optional 512mb memory the following procedure uses microsoft ® windows ® and the pcl 6/ps driver. Note: • when you use xml paper specification (xps) driver, the following settings are not required. If the printer information is not updated automatica...

  • Page 40

    40 basic operation the following procedure uses mac os ® x and the ps driver. Mac os x 10.7.X 1 select the print & scan in system preferences. 2 select the printer in printers list, and click options & supplies. 3 select driver, select the options that have been installed on the printers, and then c...

  • Page 41

    Basic operation 41 installing the optional 250 sheet feeder important: • if you install the optional 250 sheet feeder after setting up the printer, be sure to turn off the printer, unplug the power cord, and disconnect all cables from the rear of the printer before installing the feeder. 1 turn off ...

  • Page 42

    42 basic operation 6 grasp both sides of the bypass tray, and then pull the bypass tray from the printer. 7 pull the standard 250 sheet tray out of the printer about 200 mm. 8 hold the standard 250 sheet tray with both hands, and remove it from the printer. 9 lift the printer and align the five guid...

  • Page 43

    Basic operation 43 10 secure the optional 250 sheet feeder to the printer by tightening the two screws provided with the feeder with a coin or similar object. Note: • the screw hole is located in 70 mm recess from the front of the printer. 11 insert the standard 250 sheet tray into the printer, and ...

  • Page 44

    44 basic operation 16 confirm tray 2 (250 sheet feeder) is listed under printer options in the printer settings page. If the feeder is not listed, turn off the printer, unplug the power cord, and re-install the optional 250 sheet feeder. 17 after loading paper in the optional 250 sheet feeder, speci...

  • Page 45

    Basic operation 45 updating your driver to detect optional 250 sheet feeder the following procedure uses windows and the pcl 6/ps driver. Note: • when you use xml paper specification (xps) driver, the following settings are not required. If the printer information is not updated automatically after ...

  • Page 46

    46 basic operation the following procedure uses mac os x and the ps driver. Mac os x 10.7.X 1 select the print & scan in system preferences. 2 select the printer in printers list, and click options & supplies. 3 select driver, select the options that have been installed on the printers, and then cli...

  • Page 47: (Docuprint P355 D Only)

    Basic operation 47 installing the optional wireless printer adapter (docuprint p355 d only) the wireless printer adapter is supplied with the wireless network kit b/g/n. The wireless printer adapter allows you to use the printer with wireless network connection. The specifications of the wireless pr...

  • Page 48: Instructions (Recommended)

    48 basic operation installing the optional wireless printer adapter using video instructions (recommended) to install the wireless printer adapter using the video instructions on the windows computer, perform the following method. 1 insert the driver cd kit in your computer. The easy install navi fi...

  • Page 49

    Basic operation 49 3 click wireless network kit b/g/n..

  • Page 50

    50 basic operation 4 click the procedure you want to confirm to start the video instruction. Follow the on-screen instructions to install the wireless printer adapter. Installing the optional wireless printer adapter note: • you can also install the wireless printer adapter by following the instruct...

  • Page 51

    Basic operation 51 2 align the connector and the three protrusions of the wireless printer adapter with the four holes and insert the adapter. Note: • ensure that the adapter is fully inserted and secured. 3 turn on the printer. If a message displays telling you to make initial setup on the operator...

  • Page 52

    52 basic operation installing the optional font rom the font rom is supplied with the font kit. Note: • your printer supports tc/sc font kit, kr font kit, or jp font kit. 1 turn off the printer. Important: • note that the data in the memory are cleared when the printer is turned off. 2 turn the scre...

  • Page 53

    Basic operation 53 5 hold the edge of the font rom and the connector toward the control board, and then insert it into the slot. 6 push the font rom firmly into the slot. Note: • ensure that the font rom is firmly fixed in the slot and does not move easily. 7 align the guide on the control board cov...

  • Page 54

    54 basic operation 10 print the printer settings page to confirm that the newly installed font rom is detected by the printer. A press the (menu) button. B select report / list, and then press the button. C select pcl fonts, pdf fonts, or ps fonts, and then press the button. The fonts list page is p...

  • Page 55: Turning On The Printer

    Basic operation 55 turning on the printer important: • do not use extension cords or power strips. • the printer should not be connected to an uninterrupted power supply (ups) system. 1 connect the power cord to the power connector on the rear of your printer. 2 connect the other end of the power co...

  • Page 56

    56 basic operation printing a panel settings page the panel settings page shows current settings for the operator panel menus. 1 press the (menu) button. 2 select report / list, and then press the button. 3 select panel settings, and then press the button. The panel settings page is printed..

  • Page 57: Power Saver Mode

    Basic operation 57 power saver mode the printer has an energy saving feature that reduces power consumption during periods of inactivity. This feature operates in two modes: the low power mode and sleep mode. As delivered, the printer switches to the low power mode three minutes after the last print...

  • Page 58

    58 basic operation.

  • Page 59: Printer Management Software

    Printer management software 59 3 printer management software use the cd-roms shipped with your printer to install a combination of software programs, depending on your operating system. This chapter includes: • "print drivers" on page 60 • "centreware internet services (docuprint p355 d only)" on pa...

  • Page 60: Print Drivers

    60 printer management software print drivers to access all of your printer's features, install the print drivers from the driver cd kit or postscript driver library cd. • the print drivers enable your computer and printer to communicate and provide access to your printer features..

  • Page 61

    Printer management software 61 centreware internet services (docuprint p355 d only) this section provides information on centreware internet services, a hyper text transfer protocol (http)-based web page service that is accessed through your web browser. These pages give you instant access to printe...

  • Page 62: Simplemonitor (Windows Only)

    62 printer management software simplemonitor (windows only) you can check the printer status with simplemonitor. Double-click the simplemonitor printer icon on the taskbar at the bottom right of the screen. The select printer window appears, which displays the printer name, printer connection ports,...

  • Page 63

    Printer management software 63 setup disk creation tool (windows only) the setup disk creation tool on the driver cd kit and the print drivers on the driver cd kit and postscript driver library cd are used to create driver installation packages that contain custom driver settings. A driver installat...

  • Page 64

    64 printer management software.

  • Page 65: Installation

    Printer connection and software installation 65 4 printer connection and software installation this chapter includes: • "overview of network setup and configuration (docuprint p355 d only)" on page 66 • "connecting your printer" on page 67 • "setting the ip address (docuprint p355 d only)" on page 7...

  • Page 66: (Docuprint P355 D Only)

    66 printer connection and software installation overview of network setup and configuration (docuprint p355 d only) to set up and configure the network: 1 connect the printer to the network using the recommended hardware and cables. 2 turn on the printer and the computer. 3 print the printer setting...

  • Page 67: Connecting Your Printer

    Printer connection and software installation 67 connecting your printer your printer interconnection cables must meet the following requirements: connection type connection specifications usb usb 2.0 ethernet (available only for the docuprint p355 d) 10 base-t/100 base-tx/1000 base-t wireless (optio...

  • Page 68: Usb Connection

    68 printer connection and software installation connecting printer to computer or network connect the printer via usb, ethernet or wireless (optional). A usb connection is a direct connection and is not used for networking. Ethernet and wireless connections are used for networking. Hardware and cabl...

  • Page 69

    Printer connection and software installation 69 wired network connection (docuprint p355 d only) to connect the printer to a network: 1 connect one end of the ethernet cable into the ethernet port on the rear of the printer, and the other end to a lan drop or hub. Wireless network connection (docupr...

  • Page 70: Tcp/ip and Ip Addresses

    70 printer connection and software installation setting the ip address (docuprint p355 d only) this section includes: • "tcp/ip and ip addresses" on page 70 • "setting the printer’s ip address through the driver cd kit" on page 70 • "dynamic methods of setting the printer’s ip address" on page 71 • ...

  • Page 71: Using The Operator Panel

    Printer connection and software installation 71 dynamic methods of setting the printer’s ip address there are two protocols available for dynamically setting the printer’s ip address: • dhcp (enabled by default) • autoip you can turn on/off both protocols using the operator panel or centreware inter...

  • Page 72

    72 printer connection and software installation assigning an ip address (for ipv4 mode) note: • when you assign an ip address manually in ipv6 mode, use the centreware internet services. To display the centreware internet services, use the link local address. To check a link local address, see "prin...

  • Page 73: Verifying The Ip Settings

    Printer connection and software installation 73 22 specify the value of the gateway address using the or button. 23 press the button. The cursor moves to the next octet. 24 repeat steps 22 to 23 to set the gateway address, and then press the button. 25 ensure that the message restart printer to appl...

  • Page 74: Windows

    74 printer connection and software installation installing print driver on computers running windows this section includes: • "identifying print driver pre-install status (for network connection setup) (docuprint p355 d only)" on page 74 • "inserting the cd-rom" on page 75 • "usb connection setup" o...

  • Page 75: Inserting The Cd-Rom

    Printer connection and software installation 75 changing the firewall settings before installing your printer if you are running one of the following operating systems, you must change the firewall settings before installing the fuji xerox printer software: • windows 7 • windows vista ® • windows se...

  • Page 76: Usb Connection Setup

    76 printer connection and software installation usb connection setup note: • a personal printer is a printer attached to your computer or a print server using a usb. If your printer is attached to a network and not your computer, see "network connection setup (docuprint p355 d only)" on page 78 . • ...

  • Page 77

    Printer connection and software installation 77 windows server 2008 or windows server 2008 64-bit edition note: • you must log in as an administrator. 1 click start → control panel → hardware and sound → printers. 2 click add a printer. 3 click add a local printer. 4 select the port connected to you...

  • Page 78

    78 printer connection and software installation 10 to change the printer name, enter the printer name in the printer name box, and then click next. Installation starts. 11 if you do not share your printer, select do not share this printer. If you share your printer, select share this printer so that...

  • Page 79

    Printer connection and software installation 79 • for installing xml paper specification (xps) print driver note: • xml paper specification (xps) driver is supported on the following operating systems: windows vista, windows vista 64-bit edition, windows server 2008, windows server 2008 64-bit editi...

  • Page 80

    80 printer connection and software installation windows server 2008 and windows server 2008 64-bit edition note: • you must log in as an administrator. 1 click start → control panel → hardware and sound → printers. 2 click add a printer. 3 click add a network, wireless or bluetooth printer. 4 select...

  • Page 81

    Printer connection and software installation 81 windows server 2008 r2 1 click start → devices and printers. 2 click add a printer. 3 click add a network, wireless or bluetooth printer. 4 select printer or click the printer that i want isn't listed. Note: • when you click the printer that i want isn...

  • Page 82

    82 printer connection and software installation windows 7 and windows 7 64-bit edition 1 click start → devices and printers. 2 click add a printer. 3 click add a network, wireless or bluetooth printer. 4 select printer or click the printer that i want isn't listed. When you select your printer, go t...

  • Page 83

    Printer connection and software installation 83 setting up for shared printing (docuprint p355 d only) you can share your new printer on the network using the driver cd kit that comes with your printer, or using microsoft peer-to-peer method. However, if you use the microsoft method, some features, ...

  • Page 84: Windows Server 2008 R2

    84 printer connection and software installation • for windows 7, windows 7 64-bit edition, and windows server 2008 r2 1 click start → devices and printers. 2 right-click the printer icon and select printer properties. 3 on the sharing tab, select the share this printer check box, and then enter a na...

  • Page 85

    Printer connection and software installation 85 point and print (docuprint p355 d only) point and print is a microsoft windows technology that allows you to connect to a remote printer. This feature automatically downloads and installs the print driver. • for windows xp, windows xp 64-bit edition, w...

  • Page 86

    86 printer connection and software installation • for windows vista and windows vista 64-bit edition 1 on the windows desktop of the client computer, click start → network. 2 locate the host name of the server computer, and then double-click the host name. 3 right-click the shared printer name, and ...

  • Page 87: Server 2008 R2

    Printer connection and software installation 87 • for windows 7, windows 7 64-bit edition, and windows server 2008 r2 1 on the windows desktop of the client computer, click start → your user name → network (start → network for windows server 2008 r2). 2 locate the host name of the server computer, a...

  • Page 88

    88 printer connection and software installation peer-to-peer (docuprint p355 d only) if you use the peer-to-peer method, the print driver is fully installed on each client computer. Network clients retain control of driver modifications. The client computer handles the print job processing. • for wi...

  • Page 89

    Printer connection and software installation 89 • for windows vista and windows vista 64-bit edition 1 click start → control panel → hardware and sound → printers. 2 click add a printer to launch the add printer wizard. 3 select add a network, wireless or bluetooth printer, and then click next. If t...

  • Page 90

    90 printer connection and software installation • for windows server 2008 and windows server 2008 64-bit edition 1 click start → control panel → printers. 2 click add a printer to launch the add printer wizard. 3 select add a network, wireless or bluetooth printer, and then click next. If the printe...

  • Page 91: Windows Server 2008 R2

    Printer connection and software installation 91 • for windows 7, windows 7 64-bit edition, and windows server 2008 r2 1 click start → devices and printers. 2 click add a printer to launch the add printer wizard. 3 select add a network, wireless or bluetooth printer. If the printer is listed, select ...

  • Page 92: Mac Os X

    92 printer connection and software installation installing print driver on computers running mac os x for information on how to install the print driver, refer to the postscript user guide..

  • Page 93: (Cups)

    Printer connection and software installation 93 installing print driver on computers running linux (cups) this section provides information for installing or setting up the print driver with cups (common unix printing system) on red hat ® enterprise linux ® 5/6 desktop (x86) or suse ® linux enterpri...

  • Page 94: Setting Up The Queue

    94 printer connection and software installation setting up the queue to execute printing, you must set up the print queue on your workstation. Note: • when you have finished setting up the queue, you can print jobs from the applications. Start the print job from the application, and specify the queu...

  • Page 95: Setting The Default Queue

    Printer connection and software installation 95 3 select hardware on yast control center, and select printer. The printer configurations dialog box opens. For network connections (docuprint p355 d only): a click add. The add new printer configuration dialog box opens. B click connection wizard. The ...

  • Page 96

    96 printer connection and software installation 4 click edit. Adialog box to modify the specified queue opens. 5 confirm that the printer you want to set is selected in the connection list. 6 select the default printer check box. 7 confirm the settings, and click ok. Specifying the printing options ...

  • Page 97: Administrator

    Printer connection and software installation 97 setting the password for authority as the printer administrator for suse linux enterprise desktop 10 and 11, you must set the password for authority as the printer administrator to do operations as the printer administrator. • for suse linux enterprise...

  • Page 98

    98 printer connection and software installation • for suse linux enterprise desktop 10/11 (x86) the following procedure uses suse linux enterprise desktop 11 (x86) as an example: 1 select computer → more applications... And select gnome terminal on application browser. 2 enter the following command ...

  • Page 99: (Docuprint P355 D Only)

    Printer connection and software installation 99 configuring wireless settings (windows & mac os x) (docuprint p355 d only) this section includes: • "determining the wireless network settings" on page 99 • "configuring the optional wireless printer adapter" on page 100 • "reconfiguring the wireless s...

  • Page 100

    100 printer connection and software installation configuring the optional wireless printer adapter this section describes how to configure a wireless printer adapter through easy install navi, operator panel and centreware internet services. You can select a method to configure a wireless printer ad...

  • Page 101: Only)

    Printer connection and software installation 101 • using wizard setup to configure a wireless printer adapter (windows only) you can configure the wireless printer adapter with the following connection methods: • usb cable • wps-pbc • wps-pin • operator panel • ethernet cable • centreware internet s...

  • Page 102

    102 printer connection and software installation 3 click wireless network kit b/g/n. 4 click start wireless settings..

  • Page 103

    Printer connection and software installation 103 5 click wireless configuration. 6 select wizard, and then click next..

  • Page 104

    104 printer connection and software installation 7 click connect the wireless printer adapter. The instruction video starts. Follow the on-screen instructions to configure wireless settings. • using non-wizard setup to configure a wireless printer adapter for mac os x, you can configure a wireless s...

  • Page 105

    Printer connection and software installation 105 wps-pbc you can start push button control only from the operator panel. Note: • wps-pbc (wi-fi protected setup-push button configuration) is a method to authenticate and register devices required for wireless configuration by pressing the button provi...

  • Page 106

    106 printer connection and software installation operator panel auto ssid setup 1 press the (menu) button. 2 select admin menu, and then press the button. 3 select network setup, and then press the button. 4 select wireless setup, and then press the button. The printer automatically searches the acc...

  • Page 107

    Printer connection and software installation 107 b enter the wep key, and then press the button. C select the desired transmit key from auto or wep key 1 to wep key 4, and then press the button. The restart printer to apply setting message appears. Proceed to step 12 . 9 select wep for the encryptio...

  • Page 108

    108 printer connection and software installation centreware internet services 1 ensure that the printer is turned off and the wireless printer adapter is connected to the printer. 2 connect the printer to the network with an ethernet cable. For details about connecting the ethernet cable, see "conne...

  • Page 109

    Printer connection and software installation 109 reconfiguring the wireless settings to change the wireless setting through the wireless connection from your computer, perform the following. Note: • ensure that the wireless connection setting is completed in "configuring the optional wireless printe...

  • Page 110

    110 printer connection and software installation.

  • Page 111: Printing Basics

    Printing basics 111 5 printing basics this chapter includes: • "about print media" on page 112 • "supported print media" on page 114 • "loading print media" on page 120 • "setting paper sizes and types" on page 128 • "printing" on page 129 • "printing with web services on devices (wsd) (docuprint p3...

  • Page 112: About Print Media

    112 printing basics about print media this section includes: • "print media usage guidelines" on page 112 • "print media that can damage your printer" on page 113 • "print media storage guidelines" on page 113 using paper that is not appropriate for the printer can cause paper jams, image quality pr...

  • Page 113

    Printing basics 113 print media that can damage your printer the following paper types are not recommended for use with the printer: • chemically treated paper used to make copies without carbon paper, also known as carbonless paper, carbonless copy paper (ccp), or no carbon required (ncr) paper. • ...

  • Page 114: Supported Print Media

    114 printing basics supported print media using unsuitable print media may lead to paper jams, poor print quality, breakdown and damage to your printer. To use the features of this printer effectively, use the suggested print media that is recommended here. Important: • the toner may come off the pr...

  • Page 115: Standard 250 Sheet Tray

    Printing basics 115 standard 250 sheet tray *:xml paper specification (xps) driver does not support custom size paper. Paper size a4 sef (210 × 297 mm) b5 sef (182 × 257 mm) a5 sef (148 × 210 mm) letter sef (8.5 × 11 inches) executive sef (7.25 × 10.5 inches) folio sef (8.5 × 13 inches) legal sef (8...

  • Page 116: Optional 250 Sheet Feeder

    116 printing basics optional 250 sheet feeder *:xml paper specification (xps) driver does not support custom size paper. Note: • sef and lef indicate the paper feed direction; sef stands for short-edge feed. Lef stands for long-edge feed. • for plain paper, you can set the paper density by selecting...

  • Page 117

    Printing basics 117 standard paper and tested paper the following paper and media are standard or usable for the printer. When you print a generally used paper (which called general paper), please use a paper that suits the standard. To print clearly, fuji xerox recommends the standard paper shown i...

  • Page 118

    118 printing basics supported paper performer+ a4 75 gsm plain (heavyweight) a-paper plain (heavyweight) a-paper letter plain (heavyweight) a-paper b5 plain (heavyweight) xerox business 80 a4 80 gsm plain (heavyweight) business plain (heavyweight) business+ plain (heavyweight) data copy plain (heavy...

  • Page 119

    Printing basics 119 special paper color copy200 a4 200 gsm heavyweight cardtstock xerox color xpressions planet 20 80lb letter 216 gsm heavyweight cardtstock paper name size weight paper type notes.

  • Page 120: Loading Print Media

    120 printing basics loading print media loading print media properly helps prevent jams and ensures trouble-free printing. Before loading any print media, identify the recommended print side of the print media. This information is usually indicated on the print media package. Capacity the standard 2...

  • Page 121

    Printing basics 121 loading print media in the standard 250 sheet tray and the optional 250 sheet feeder note: • to avoid paper jams, do not remove the tray while printing is in progress. • use only laser print media. Do not use ink jet print media in your printer. 1 pull the tray out of the printer...

  • Page 122: Optional 250 Sheet Feeder

    122 printing basics 5 load the print media into the tray with the recommended print side facing up. Note: • do not exceed the maximum fill line in the tray. Overfilling the tray may cause paper jams. 6 align the width guides and length guide against the edges of the print media. 7 after confirming t...

  • Page 123

    Printing basics 123 loading print media in the bypass tray 1 gently pull open the bypass tray cover. 2 slide the width guides to the edge of the tray. The width guides should be fully extended. 3 insert all media face up and top edge first into the bypass tray. Note: • do not force the print media i...

  • Page 124

    124 printing basics loading small print media in the bypass tray when loading small print media such as monarch envelope or the user-specified print media whose feed direction length is 191.6 mm or less in the bypass tray, remove the bypass tray from the printer. 1 gently pull open the bypass tray c...

  • Page 125

    Printing basics 125 6 align the paper guides against the edges of the print media. 7 insert the bypass tray into the printer. 8 on the operator panel, select the appropriate paper size, and then press the button. Note: • if you use the driver setting, select use driver settings. 9 select the appropr...

  • Page 126: • Com 10/dl

    126 printing basics loading envelope in the bypass tray use the following guidelines to load each size of envelopes in the bypass tray: important: • never use envelopes with windows, coated linings, or self-stick adhesives. These lead to paper jams and can cause damage to the printer. Note: • when f...

  • Page 127: Using The Bypass Tray

    Printing basics 127 loading letterhead in the bypass tray when you use the bypass tray, letterhead and hole punched paper must be inserted top edge first with the print side facing up. Using the bypass tray • load only one size and type of print media during a single print job. • to achieve the best...

  • Page 128: Setting Paper Sizes

    128 printing basics setting paper sizes and types when loading print media in the tray, set the paper size and type on the operator panel before printing. See also: • "understanding the printer menus" on page 150 this section includes: • "setting paper sizes" on page 128 • "setting paper types" on p...

  • Page 129: Printing

    Printing basics 129 printing this section covers how to print certain information from your printer and how to cancel a job. This section includes: • "sending a job to print" on page 129 • "canceling a print job" on page 130 • "using the stored print feature" on page 131 • "printing pdf files using ...

  • Page 130: Canceling A Print Job

    130 printing basics canceling a print job there are several methods for canceling a job. This section includes: • "canceling a job from the operator panel" on page 130 • "canceling a job from a computer running windows" on page 130 canceling a job from the operator panel to cancel a job after it has...

  • Page 131: Secure Print

    Printing basics 131 using the stored print feature when you send a job to the printer, you can specify in the print driver to store the job in the memory. When you are ready to print the job, go to the printer and use the operator panel menus to identify which job in the memory you want to print. No...

  • Page 132: • Storing Print Jobs

    132 printing basics procedures for printing stored print the following are procedures for storing and printing jobs. • storing print jobs for secure print, select secure print for job type and specify the user id, passcode and job name by clicking setup in the paper/output tab of the print driver. W...

  • Page 133: Supported Pdf Files

    Printing basics 133 printing pdf files using pdf bridge (windows only) the printer has the pdf bridge feature, which enables you to print pdf files directly without a print driver. Printing pdf files without a print driver is much easier and faster when compared to printing with a print driver. This...

  • Page 134

    134 printing basics using the lpr command note: • for windows vista or later, enable the lpr command first. The following procedure uses windows 7 as an example. A click start → control panel → programs → turn windows features on or off. B in the windows features dialog box, select the lpr port moni...

  • Page 135: Duplex Printing

    Printing basics 135 duplex printing duplex printing (or 2-sided printing) allows you to print on both sides of a sheet of paper. A4, a5, b5, letter, folio, legal and executive paper sizes are acceptable. This section includes: • "using 2-sided print" on page 135 • "using booklet print" on page 136 u...

  • Page 136: Using Booklet Print

    136 printing basics 4 from 2-sided print, select 2-sided print or 2-sided print, flip on short edge. 5 click ok. Using booklet print to use the booklet print feature, select the booklet layout check box in the layout/watermark tab of the printer's printing preferences dialog box. Click booklet creat...

  • Page 137: Selecting Printing Options

    Printing basics 137 selecting printing options this section includes: • "selecting printing preferences (windows)" on page 137 • "selecting options for an individual job (windows)" on page 137 • "selecting options for an individual job (mac os x)" on page 139 selecting printing preferences (windows)...

  • Page 138

    138 printing basics see the following table for specific printing options: the table shown below uses the pcl 6 driver as an example. Printing options for windows driver tab printing options paper/output tab • job type • 2-sided print • paper – size – type – select by tray – advanced paper selection...

  • Page 139

    Printing basics 139 selecting options for an individual job (mac os x) to select print settings for a particular job, change the driver settings before sending the job to the printer. 1 with the document open in your application, click file, and then click print. 2 select your printer from printer. ...

  • Page 140: Printing Custom Size Paper

    140 printing basics printing custom size paper this section explains how to print on custom size paper using the print driver. The way to load custom size paper is the same as the one to load standard size paper. Note: • you can use custom size paper between the following ranges: • for the standard ...

  • Page 141: Defining Custom Paper Sizes

    Printing basics 141 defining custom paper sizes before printing, set the custom size on the print driver. Note: • when setting the paper size on the print driver and the operator panel, be sure to specify the same size as the actual print media used. Setting the wrong size for printing can cause pri...

  • Page 142

    142 printing basics printing on custom size paper use the following procedures to print using either the windows or mac os x print drivers. • using the windows print driver to print on custom size paper using the pcl 6 driver as an example: note: • the way to display the printer properties/printing ...

  • Page 143

    Printing basics 143 5 double-click "untitled" and enter the name for the setting. 6 enter the size of the original document in the width and height boxes of paper size. 7 specify non-printable area if necessary. 8 click ok. 9 make sure that the newly created paper size is chosen in paper size, and t...

  • Page 144: Printing A Report Page

    144 printing basics checking status of print data this section includes: • "checking status (windows only)" on page 144 • "checking status in centreware internet services (windows & mac os x) (docuprint p355 d only)" on page 144 checking status (windows only) printer information and status can be ch...

  • Page 145: Printer Settings

    Printing basics 145 printer settings you can select menu items and corresponding values from the operator panel. When you first browse through the menus from the operator panel, you see some values marked with an asterisk (*). These values are the factory default and original system settings. Note: ...

  • Page 146: (Docuprint P355 D Only)

    146 printing basics printing with web services on devices (wsd) (docuprint p355 d only) this section provides information for network printing with wsd, the new microsoft protocol for windows vista, windows server 2008, windows server 2008 r2, and windows 7. Note: • wsd stands for web services on de...

  • Page 147: Printer Setup

    Printing basics 147 printer setup you can install your new printer on the network using the driver cd kit that shipped with your printer, or using microsoft windows’ add printer wizard. The following procedure uses the pcl 6 driver as an example. Installing a print driver using the add printer wizar...

  • Page 148

    148 printing basics.

  • Page 149

    Using the operator panel menus 149 6 using the operator panel menus this chapter includes: • "understanding the printer menus" on page 150 • "panel lock function" on page 181 • "setting the power saver time option" on page 182 • "resetting to factory defaults" on page 183.

  • Page 150: Report / List

    150 using the operator panel menus understanding the printer menus when your printer is connected to a network and available to a number of users, the access to the admin menu can be limited. This prevents other users from using the operator panel to inadvertently change a user default that has been...

  • Page 151: Print Meter

    Using the operator panel menus 151 print meter purpose: to print the reports for the total number of pages printed. Demo page purpose: to print a test page. Stored documents note: • stored documents feature is available only when the optional 512mb memory is installed on the printer and ram disk und...

  • Page 152: • Output Size

    152 using the operator panel menus • output size purpose: to specify the default paper size. Values: mm series *1 the default for output size varies depending on region-specific factory. Inch series *1 the default for output size varies depending on region-specific factory. Note: • selecting new cus...

  • Page 153: • Orientation

    Using the operator panel menus 153 • orientation purpose: to specify how text and graphics are oriented on the page. Values: • 2-sided purpose: to specify whether to print on both sides of a sheet of paper. Values: • font purpose: to specify the default font from the fonts registered in the printer....

  • Page 154: • Symbol  Set

    154 using the operator panel menus • symbol set purpose: to specify a symbol set for a specified font. Values: • font size purpose: to specify the font size for scalable typographic fonts, within the range of 4.00 to 50.00. The default is 12.00. Font size refers to the height of the characters in th...

  • Page 155: • Quantity

    Using the operator panel menus 155 • quantity purpose: to set the default print quantity, within the range of 1 to 999. The default is 1. (set the number of copies required for a specific job from the print driver. Values selected from the print driver always override values selected from the operat...

  • Page 156: • A4  Wide

    156 using the operator panel menus • a4 wide purpose: to expand the printable area width 8 inch. Values: pdf settings use the pdf settings menu to change printer settings that only affect the pdf jobs. Note: • values marked by an asterisk (*) are the factory default menu settings. • quantity purpose...

  • Page 157: • Collated

    Using the operator panel menus 157 • collated purpose: to specify whether to sort the job. Values: • output size purpose: to specify the output paper size for pdf. Values: *1 the default paper size is displayed. • layout purpose: to specify the output layout. Values: ps settings use the ps settings ...

  • Page 158: • Ps Job Time-Out

    158 using the operator panel menus • ps job time-out purpose: to specify the runtime of one postscript job. The change becomes effective after the printer is turned off and then on again. Values: • paperselect mode purpose: to set the way to select the paper tray for postscript mode. The change beco...

  • Page 159: • Wireless Status

    Using the operator panel menus 159 • wireless status note: • wireless status feature is available only when the printer is connected using the wireless network. Purpose: to confirm the wireless communication status. Values: • wireless setup note: • wireless setup feature is available only when the p...

  • Page 160

    160 using the operator panel menus manual setup enter (ssid) specify a name to identify the wireless network. Up to 32 alphanumeric characters can be entered. Network mode infrastructure select to configure the wireless setting through the access point such as a wireless router. Encryption type no s...

  • Page 161: • Wps Setup

    Using the operator panel menus 161 • wps setup note: • wps setup feature is available only when the printer is connected using the wireless network. Purpose: to configure the wireless setting with the security method of wps. Values: • reset wireless note: • reset wireless feature is available only w...

  • Page 162: • Tcp/ip

    162 using the operator panel menus • tcp/ip purpose: to configure tcp/ip settings. Values: *1 ipsec feature is available only when ipsec is enabled on the centreware internet services. Ip mode dual stack * uses both ipv4 and ipv6 to set the ip address. Ipv4 uses ipv4 to set the ip address. Ipv6 uses...

  • Page 163: • Protocol

    Using the operator panel menus 163 • protocol purpose: to enable or disable each protocol. The change becomes effective after the printer is turned off and then on again. Values: *1 http-ssl/tls is available only when a certificate is created using centreware internet services. For details about cre...

  • Page 164: • Ieee 802.1X

    164 using the operator panel menus • ieee 802.1x note: • ieee 802.1x feature is available only when the printer is connected using lan cable and the ieee 802.1x authentication is enabled using centreware internet services. For details about setting ieee 802.1x, see the help on the centreware interne...

  • Page 165: • Adobe Protocol

    Using the operator panel menus 165 • adobe protocol purpose: to specify postscript communication protocol. You can configure the adobe protocol settings for the wired network. The change becomes effective after the printer is turned off and then on again. Values: system settings use system settings ...

  • Page 166: • Fault Time-Out

    166 using the operator panel menus • fault time-out purpose: to specify the amount of time the printer waits before canceling a job that stops abnormally. The print job is cancelled if the time-out time is exceeded. Values: • job time-out purpose: to specify the amount of time the printer waits for ...

  • Page 167: • Audio Tones

    Using the operator panel menus 167 • audio tones purpose: to configure settings for tones emitted by the printer during operation or when a warning message appears. Values: • mm / inch purpose: to specify the default measurement unit displayed after the numeric value on the operator panel. Values: n...

  • Page 168: • Auto Job History

    168 using the operator panel menus • auto job history purpose: to automatically print a job history report after every 20 jobs. Values: the job history report can also be printed using the report / listmenu. • 2-sided report purpose: to specify whether to print on both sides. Values: • print id purp...

  • Page 169: • Banner Sheet

    Using the operator panel menus 169 • banner sheet note: • banner sheet feature is available only when the optional 250 sheet feeder is installed on the printer. Purpose: to specify the position of banner sheet, and also specify the tray in which the banner sheet is loaded. Values: *1 tray2 is availa...

  • Page 170: • No Acct User Prt

    170 using the operator panel menus • auditron mode (docuprint p355 d only) purpose: to specify whether to limit the functions that can be used per user by auditron authentication. Values: • no acct user prt purpose: to specify whether to permit the printing of data without authentication information...

  • Page 171: Maintenance Mode

    Using the operator panel menus 171 maintenance mode use the maintenance mode menu to initialize the nv (non-volatile) memory, configure the plain paper quality adjustment settings, and configure the security settings. Note: • values marked by an asterisk (*) are the factory default menu settings. • ...

  • Page 172: • Adjustfusingunit

    172 using the operator panel menus • adjustfusingunit purpose: to adjust the fusing temperature setting for each paper type. The default settings may not give the best output on all paper types. When the printed paper has curled, try to lower the temperature. When the toner does not fuse on the pape...

  • Page 173: • Clean Transunit

    Using the operator panel menus 173 • clean transunit purpose: to clean the transfer unit. • toner refresh purpose: to clean the toner in a drum cartridge (and supply new toner from toner cartridge). Note: • toner refresh feature uses the toner, and shorten the life of the toner cartridge and the dru...

  • Page 174: • Non-Genuine

    174 using the operator panel menus • non-genuine purpose: to use toner cartridge of another manufacturer. Note: • using a non-fuji xerox toner cartridge may severely damage your printer. The warranty does not cover damages caused by using non-fuji xerox toner cartridge. Values: • adjust altitude pur...

  • Page 175: Secure Settings

    Using the operator panel menus 175 secure settings use the secure settings menu to set a password to limit access to the menus. This prevents items from being changed accidentally. Note: • values marked by an asterisk (*) are the factory default menu settings. • panel lock purpose: to set a limited ...

  • Page 176: Tray Settings

    176 using the operator panel menus tray settings use the tray settings menu to define the print media loaded in the bypass tray, the standard 250 sheet tray and the optional 250 sheet feeder. Note: • values marked by an asterisk (*) are the factory default menu settings..

  • Page 177: Bypass Tray

    Using the operator panel menus 177 bypass tray purpose: to specify the paper loaded in the bypass tray. Values: paper size mm series driver size * a4 - 210x297 a5 - 148x210 b5 - 182x257 letter - 8.5x11 folio - 8.5x13 legal - 8.5x14 executive monarch env. Dl env- 110x220 c5 env- 162x229 #10env- 4.1x9...

  • Page 178: Tray1

    178 using the operator panel menus note: • when mpt mode is set to driverspecified, paper size, paper type, and display screen are not available. • for more information on supported paper sizes, see also "usable print media" on page 114 . Tray1 purpose: to specify the paper loaded in the standard 25...

  • Page 179: Tray2

    Using the operator panel menus 179 tray2 note: • tray2 is available only when the optional 250 sheet feeder is installed. Purpose: to specify the paper loaded in the optional 250 sheet feeder. *1 the default for paper size varies depending on region-specific factory default. Note: • for more informa...

  • Page 180: Tray Priority

    180 using the operator panel menus tray priority purpose: to set the priority order of the paper trays for automatic tray selection. If paper trays loaded with the same paper size and type exists, the paper tray is selected according to this priority order. Values: note: • tray2 and 3rd priority are...

  • Page 181: Panel Lock Function

    Using the operator panel menus 181 panel lock function this feature prevents unauthorized users from changing settings made by the administrator. However, you can select settings for individual print jobs using the print driver. This section includes: • "enabling the panel lock" on page 181 • "disab...

  • Page 182

    182 using the operator panel menus setting the power saver time option you can set the power saver time for the printer. The printer switches to the power saver mode after the specified time. Note: • if the panel lock set is set to enable, you need to enter the four digit password to enter the admin...

  • Page 183

    Using the operator panel menus 183 resetting to factory defaults after executing this function and rebooting the printer, all the menu parameters, except the parameters for the network, are reset to their default values. 1 press the (menu) button. 2 select admin menu, and then press the button. 3 se...

  • Page 184

    184 using the operator panel menus.

  • Page 185: Troubleshooting

    Troubleshooting 185 7 troubleshooting this chapter includes: • "clearing jams" on page 186 • "basic printer problems" on page 204 • "display problems" on page 205 • "printing problems" on page 206 • "print quality problems" on page 208 • "noise" on page 221 • "problems with installed optional access...

  • Page 186: Clearing Jams

    186 troubleshooting clearing jams this section includes: • "avoiding jams" on page 186 • "identifying the location of paper jams" on page 187 • "clearing paper jams from the bypass tray" on page 188 • "clearing paper jams from the standard 250 sheet tray" on page 190 • "clearing paper jams from the ...

  • Page 187

    Troubleshooting 187 identifying the location of paper jams important: • do not attempt to clear any jams using tools or instruments. This may permanently damage the printer. The following illustration shows where paper jams may occur along the print media path. Warning: • if you cannot remove the pa...

  • Page 188

    188 troubleshooting clearing paper jams from the bypass tray important: • protect the drum of the drum cartridge against bright light. If the rear door remains open for more than 3 minutes, print quality may deteriorate. Note: • to resolve the error displayed on the lcd panel, you must clear all pri...

  • Page 189

    Troubleshooting 189 5 pull the rear door handle to open the rear door. 6 remove the jammed paper. 7 insert the standard 250 sheet tray into the printer, and push until it stops. Important: • do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. 8 insert...

  • Page 190

    190 troubleshooting clearing paper jams from the standard 250 sheet tray important: • protect the drum of the drum cartridge against bright light. If the rear door remains open for more than 3 minutes, print quality may deteriorate. Note: • to resolve the error displayed on the lcd panel, you must c...

  • Page 191

    Troubleshooting 191 5 pull the rear door handle to open the rear door. 6 remove the jammed paper. 7 insert the standard 250 sheet tray into the printer, and push until it stops. Important: • do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. 8 insert...

  • Page 192

    192 troubleshooting clearing paper jams from the fusing unit important: • ensure nothing touches or scratches the surface (black-colored film) of the transfer unit. Scratches, dirt, or oil from your hands on the film of the transfer unit may reduce print quality. • protect the drum of the drum cartr...

  • Page 193

    Troubleshooting 193 5 pull the rear door handle to open the rear door. 6 lift the levers on both sides of the fusing unit. Important: • the fusing unit is hot. Do not touch it, doing so may cause burns. 7 if the document is jammed under the fusing unit, remove the jammed document from under the fusi...

  • Page 194

    194 troubleshooting c replace the inner part. 8 insert the standard 250 sheet tray into the printer, and push until it stops. Important: • do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. 9 insert the bypass tray into the printer, push until it sto...

  • Page 195

    Troubleshooting 195 clearing paper jams from the duplexer important: • ensure nothing touches or scratches the surface (black-colored film) of the transfer unit. Scratches, dirt, or oil from your hands on the film of the transfer unit may reduce print quality. • protect the drum of the drum cartridg...

  • Page 196

    196 troubleshooting clearing paper jams from the regi roll important: • ensure nothing touches or scratches the surface (black-colored film) of the transfer unit. Scratches, dirt, or oil from your hands on the film of the transfer unit may reduce print quality. • protect the drum of the drum cartrid...

  • Page 197

    Troubleshooting 197 5 pull the rear door handle to open the rear door. \ 6 remove the jammed paper from the regi roll. 7 insert the standard 250 sheet tray into the printer, and push until it stops. Important: • do not use excessive force on the tray. Doing so could damage the tray or the inside of ...

  • Page 198

    198 troubleshooting clearing paper jams from the optional 250 sheet feeder note: • to resolve the error displayed on the lcd panel, you must clear all print media from the print media path. 1 pull the optional 250 sheet feeder from the printer about 200 mm. 2 hold the optional 250 sheet feeder with ...

  • Page 199

    Troubleshooting 199 5 insert the optional 250 sheet feeder into the printer, and push until it stops. Important: • do not use excessive force on the feeder. Doing so could damage the feeder or the inside of the printer. 6 close the rear door, and press the button..

  • Page 200: Jam Problems

    200 troubleshooting jam problems this section includes: • "standard 250 sheet tray/optional 250 sheet feeder misfeed jam" on page 200 • "bypass tray misfeed jam" on page 201 • "regi jam (exit sensor on jam)" on page 202 • "exit jam (exit sensor off jam)" on page 202 • "standard 250 sheet tray/option...

  • Page 201: Bypass Tray Misfeed Jam

    Troubleshooting 201 bypass tray misfeed jam problem action print media misfeeds occur in the bypass tray. Ensure that the bypass tray is properly inserted. If the problem persists, verify that the correct print media is being used. Verify that the correct print media is being used. See also: • "usab...

  • Page 202

    202 troubleshooting regi jam (exit sensor on jam) exit jam (exit sensor off jam) problem action regi jam (exit sensor on jam) occurs. Ensure that the drum cartridge is installed correctly. If the problem persists, replace the drum cartridge if you have a spare cartridge as instructed in "replacing t...

  • Page 203: Bypass Tray Multi-Feed Jam

    Troubleshooting 203 standard 250 sheet tray/optional 250 sheet feeder multi-feed jam bypass tray multi-feed jam problem action print media multiple feeds occur in the standard 250 sheet tray or optional 250 sheet feeder. Ensure that the tray or feeder is properly inserted. If using coated paper, loa...

  • Page 204: Basic Printer Problems

    204 troubleshooting basic printer problems some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following: • the power cord is connected to the printer, and to a properly grounded electrical outlet. • the printer is turned on. • the electrical outlet...

  • Page 205: Display Problems

    Troubleshooting 205 display problems problem action menu settings changed from the operator panel have no effect. Settings in the software program, the print driver, or the printer utilities have precedence over the settings made on the operator panel..

  • Page 206: Printing Problems

    206 troubleshooting printing problems note: • if panel lock set is set to enable, you need to enter the four digit password to enter the admin menu menu. Problem action job did not print or incorrect characters printed. Ensure that the top menu appears on the lcd panel before you send a job to print...

  • Page 207

    Troubleshooting 207 page breaks in unexpected places. Increase the value for the timeout on the operator panel or centreware internet services. Note: • centreware internet services is available only for the docuprint p355 d. Print media does not stack neatly in the output tray. Turn the print media ...

  • Page 208: Print Quality Problems

    208 troubleshooting print quality problems this section includes: • "the output is too light" on page 209 • "toner smears or print comes off" on page 210 • "random spots/blurred images" on page 211 • "the entire output is blank" on page 212 • "streaks appear on the output" on page 213 • "vertical bl...

  • Page 209: The Output Is Too Light

    Troubleshooting 209 the output is too light problem action the output is too light. The toner cartridge may be low or need to be replaced. Confirm the amount of toner in the toner cartridge. 1 check the toner level in the status monitor window. 2 replace the toner cartridge as necessary. If the prob...

  • Page 210

    210 troubleshooting toner smears or print comes off problem action toner smears or print comes off. The print media surface may be uneven. Try changing the paper type setting in the print driver. For example, change the plain paper to heavyweight using a pcl 6 driver. 1 on the paper/output tab, chan...

  • Page 211: Random Spots/blurred Images

    Troubleshooting 211 random spots/blurred images problem action the printed result has random spots or is blurred. Ensure that the toner cartridge are installed correctly. See also: • "installing a toner cartridge" on page 236 if the problem persists, ensure that the drum cartridge is installed corre...

  • Page 212: The Entire Output Is Blank

    212 troubleshooting the entire output is blank problem action the entire output is blank. The toner cartridge may be low or need to be replaced. Confirm the amount of toner in the toner cartridge. 1 check the toner level in the status monitor window. 2 replace the toner cartridge as necessary. If th...

  • Page 213: Streaks Appear On The Output

    Troubleshooting 213 streaks appear on the output problem action streaks appear on the output. The toner cartridge may be low or need to be replaced. Confirm the amount of toner in the toner cartridge. 1 check the toner level in the status monitor window. 2 replace the toner cartridge as necessary. I...

  • Page 214: Vertical Blanks

    214 troubleshooting vertical blanks mottle problem action the printed result has vertical blanks. Clean the rear side of the drum cartridge with a dry cloth. See also: • "replacing the drum cartridge" on page 237 if the problem persists, ensure the light path is not covered. Ensure the light path is...

  • Page 215: Ghosting

    Troubleshooting 215 ghosting light-induced fatigue problem action the printed result has ghosting. If the type of the ghosting is positive ghost: replace the drum cartridge if you have a spare cartridge. See also: • "replacing the drum cartridge" on page 237 • "installing a drum cartridge" on page 2...

  • Page 216: Fog

    216 troubleshooting fog bead-carry-out (bco) problem action the printed result is foggy. Replace the drum cartridge if you have a spare cartridge. See also: • "replacing the drum cartridge" on page 237 • "installing a drum cartridge" on page 239 if the problem persists, contact the fuji xerox local ...

  • Page 217: Jagged Characters

    Troubleshooting 217 jagged characters banding problem action the printed result has jagged characters. Enable bitmap smoothing in the print driver. The following procedure uses the pcl 6 driver as an example. 1 on the advanced tab, set bitmap smoothing under image options to on. If the problem persi...

  • Page 218: Auger Mark

    218 troubleshooting auger mark wrinkled/stained paper problem action the printed result has auger mark. Stir the developer in a drum cartridge. 1 on the operator panel, press the (menu) button and select admin menu → maintenance mode → clean developer. 2 press the button. If the problem persists, re...

  • Page 219

    Troubleshooting 219 damage on the leading edge of paper the top and side margins are incorrect problem action the output is damaged on its leading edge. When using the bypass tray, reverse the paper and then try again. If the problem persists, change the paper with another one and then try again. Wh...

  • Page 220: Protrudent/bumpy Paper

    220 troubleshooting protrudent/bumpy paper images are skewed problem action printed surface got protrudent/bumpy. Clean up the fusing unit. 1 load one sheet of paper in the bypass tray, and then print a solid image all over paper. 2 load the printed sheet with the side to be printed on facing down, ...

  • Page 221: Noise

    Troubleshooting 221 noise problem action the printed result has the noise. Replace the transfer unit and the retard roll. See also: • "replacing the fusing unit, transfer unit and retard roll" on page 240 if the problem persists, replace the drum cartridge. Replace the fusing unit. See also: • "repl...

  • Page 222

    222 troubleshooting problems with installed optional accessories if an option does not operate correctly following installation or stops working: • turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection ...

  • Page 223: Other Problems

    Troubleshooting 223 other problems problem action condensation has occurred inside the printer. This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or...

  • Page 224

    224 troubleshooting understanding printer messages the printer lcd panel displays messages describing the current state of the printer and indicates possible printer problems you must resolve. This section describes messages, their meanings, and how to clear the messages. When you contact customer s...

  • Page 225

    Troubleshooting 225 116-317 turn off the printer, and turn it on again. 116-320 remove the unsupported optional memory module..

  • Page 226: Contacting Service

    226 troubleshooting contacting service when you call for printer service, be prepared to describe the problem you are experiencing or the error message on the lcd panel. You need to know the model type and service tag of your printer. See the label located on the rear of your printer..

  • Page 227: Getting Help

    Troubleshooting 227 getting help this section includes: • "lcd panel messages" on page 227 • "simplemonitor alerts" on page 227 • "obtaining the product information" on page 227 fuji xerox provides several automatic diagnostic tools to help you produce and maintain print quality. Lcd panel messages ...

  • Page 228: Non-Genuine Mode

    228 troubleshooting non-genuine mode when toner within a toner cartridge is empty, the replace toner cartridge message appears. When you want to use the printer in non-genuine mode, program the mode and replace the toner cartridge. Important: • if you use the printer in the non-genuine mode, the per...

  • Page 229: Maintenance

    Maintenance 229 8 maintenance this chapter includes: • "cleaning the printer" on page 230 • "replacing consumables" on page 233 • "ordering supplies" on page 246 • "storing print media" on page 247 • "storing consumables" on page 248 • "managing the printer" on page 249 • "conserving supplies" on pa...

  • Page 230: Cleaning The Printer

    230 maintenance cleaning the printer this section describes how to clean the printer in order to maintain it in good condition and print clean printouts all the time. This section includes: • "cleaning inside the printer" on page 230 cleaning inside the printer clean the feed roller inside the print...

  • Page 231

    Maintenance 231 4 pull the tray out of the printer about 200 mm. 5 hold the tray with both hands, and remove it from the printer. 6 wipe the feed roller inside the printer with a cloth moistened with water. 7 insert the standard 250 sheet tray into the printer, and push until it stops. Important: • ...

  • Page 232

    232 maintenance 8 insert the bypass tray into the printer, push until it stops, and close the cover..

  • Page 233: Replacing Consumables

    Maintenance 233 replacing consumables this section describes how to replace consumables. The following consumables are supplied as the replaceable items. • toner cartridge • drum cartridge • fusing unit • transfer unit • retard roll warning: • use a broom or a wet cloth to wipe off spilled toner. Ne...

  • Page 234: Overview

    234 maintenance replacing the toner cartridge fuji xerox toner cartridge is available only through fuji xerox. It is recommended that you use fuji xerox toner cartridge for your printer. Fuji xerox does not provide warranty coverage for problems caused by using accessories, parts, or components not ...

  • Page 235: Removing The Toner Cartridge

    Maintenance 235 removing the toner cartridge 1 put your fingers in the hole on the front cover, and then pull it down to open. 2 grasp the toner cartridge lock lever, and then raise it upward to unlock. 3 grasp the handle on the toner cartridge, and then pull it out. Important: • do not shake the to...

  • Page 236: Installing A Toner Cartridge

    236 maintenance installing a toner cartridge 1 unpack a new toner cartridge. Note: • handle the toner cartridge carefully to avoid spilling of the toner. 2 shake the new toner cartridge five or six times to distribute the toner evenly. 3 make sure that the two tabs of the toner cartridge align with ...

  • Page 237: Replacing The Drum Cartridge

    Maintenance 237 replacing the drum cartridge this section describes how to replace the drum cartridge. Important: • protect the drum of the drum cartridge against bright light. If the rear door remains open for more than 3 minutes, print quality may deteriorate. This section includes: • "removing th...

  • Page 238: Removing The Drum Cartridge

    238 maintenance removing the drum cartridge 1 put your fingers in the hole on the front cover, and then pull it down to open. 2 grasp the toner cartridge lock lever, and then raise it upward to unlock. 3 grasp the handle on the toner cartridge, and then pull it out. Important: • do not shake the ton...

  • Page 239: Installing A Drum Cartridge

    Maintenance 239 installing a drum cartridge 1 unpack a new drum cartridge. 2 insert the drum cartridge into the cartridge slot, and then push until it stops. Note: • the protective cover of the drum comes off while inserting the drum cartridge into the cartridge slot. You do not need to remove it in...

  • Page 240: Overview

    240 maintenance replacing the fusing unit, transfer unit and retard roll you need to replace three parts (fusing unit, transfer unit and retard roll) at a time. Both the transfer unit and the retard roll for replacement come with a new fusing unit. Fuji xerox fusing unit, transfer unit, and retard r...

  • Page 241: Removing The Fusing Unit

    Maintenance 241 removing the fusing unit 1 turn off the printer, and wait for 40 minutes. Important: • note that the data in the memory are cleared when the printer is turned off. 2 pull the rear door handle on the rear of the printer to open the rear door. 3 raise the two gray levers on the both si...

  • Page 242: Installing A Fusing Unit

    242 maintenance installing a fusing unit 1 unpack a new fusing unit. 2 remove the packing material from the fusing unit. 3 insert the fusing unit into the printer until it clicks. Note: • hold both sides of the fusing unit with your hands. • make sure that the fusing unit is firmly set in the slots ...

  • Page 243: Installing A Transfer Unit

    Maintenance 243 installing a transfer unit 1 unpack a new transfer unit. 2 hold the transfer unit by its both ends. 3 push the both ends of the transfer unit inward, put it on the duplexer, and then rotate the transfer unit forward. 4 make sure that the arrow marks on the transfer unit and the print...

  • Page 244

    244 maintenance removing the retard roll in the standard 250 sheet tray 1 hold the standard 250 sheet tray with both hands, and remove it from the printer. Note: • ensure that you remove all the paper from the standard 250 sheet tray before removing the retard roll. 2 slightly pressing down the lock...

  • Page 245

    Maintenance 245 installing a retard roll in the standard 250 sheet tray 1 unpack a new retard roll. 2 slide the two axles of the retard roll into the holes on the standard 250 sheet tray. 3 press down the retard roll until it snaps. 4 load paper in the standard 250 sheet tray, and then insert the st...

  • Page 246: Ordering Supplies

    246 maintenance ordering supplies this section includes: • "consumables" on page 246 • "when to order supplies" on page 246 • "recycling supplies" on page 246 certain consumables and routine maintenance items need to be ordered occasionally. Each supply includes installation instructions on the box....

  • Page 247: Storing Print Media

    Maintenance 247 storing print media to avoid potential paper feeding problems and uneven print quality, there are several things you can do: • to achieve the best possible print quality, store print media in an environment where the temperature is approximately 70 °f/21 °c and the relative humidity ...

  • Page 248: Storing Consumables

    248 maintenance storing consumables store consumables in their original packaging until you need to use them. Do not store consumables in: • temperatures greater than 104 °f/40 °c. • an environment with extreme changes in humidity or temperature. • direct sunlight. • dusty places. • a car for a long...

  • Page 249: Managing The Printer

    Maintenance 249 managing the printer this section includes: • "checking or managing the printer with centreware internet services (docuprint p355 d only)" on page 249 • "checking printer status with simplemonitor (windows only)" on page 249 checking or managing the printer with centreware internet s...

  • Page 250: Conserving Supplies

    250 maintenance conserving supplies you can change several settings in your print driver to conserve toner cartridge and paper. The following descriptions use the windows pcl 6 driver as an example. Supply setting function toner cartridge toner saver in the image options tab this check box allows th...

  • Page 251: Checking Page Counts

    Maintenance 251 checking page counts the total number of printed pages can be checked at the operator panel. Four meters are available: meter 1, meter 2, meter 3, and meter 4. The meter readings counts the number of pages printed properly. Single side print (including pages per sheet (n-up)) is coun...

  • Page 252: Moving The Printer

    252 maintenance moving the printer this section describes how to move the printer. Important: • to prevent you from dropping the printer and getting backache or injuries, lift the printer by firmly gripping the recessed areas on both sides of the printer. Never lift the printer by gripping any other...

  • Page 253: Removing Options

    Maintenance 253 removing options if the printer location needs to be changed or the printer and print media handling options need to be shipped to a new location, all print media handling options must be removed from the printer. For shipping, pack the printer and print media handling options secure...

  • Page 254

    254 maintenance 4 push the clips on both sides of the slot outward to raise the 512mb memory. 5 hold the 512mb memory and pull it straight out. 6 align the guide on the control board cover with the slot around the control board, and slide it towards the front of the printer. 7 turn the screw clockwi...

  • Page 255

    Maintenance 255 removing the optional 250 sheet feeder important: • when you remove the optional 250 sheet feeder (tray2), be sure to turn off the printer, unplug the power cord, and disconnect all cables from the back of the printer before starting these tasks. 1 turn off the printer. Important: • ...

  • Page 256

    256 maintenance 5 pull the standard 250 sheet tray out of the printer about 200 mm. Hold the standard 250 sheet tray with both hands, and remove it from the printer. 6 remove the two screws joining the printer and the optional 250 sheet feeder by unscrewing them with a coin or similar object. Note: ...

  • Page 257: (Docuprint P355 D Only)

    Maintenance 257 9 insert the bypass tray into the printer, push until it stops, and close the cover. 10 reconnect all cables into the rear of the printer and turn on the printer. Removing the optional wireless printer adapter (docuprint p355 d only) important: • if you remove the optional wireless p...

  • Page 258

    258 maintenance 4 slide the control board cover towards the rear of the printer and remove the cover. 5 remove the wireless printer adapter from the printer by releasing the adapter's hook while pushing the wireless printer adapter towards the front of the printer. 6 align the guide on the control b...

  • Page 259

    Maintenance 259 removing the optional font rom important: • when you remove the optional font rom, be sure to turn off the printer, unplug the power cord, and disconnect all cables from the rear of the printer before starting these tasks. 1 turn off the printer. Important: • note that the data in th...

  • Page 260

    260 maintenance 5 hold the font rom and pull it straight out. 6 align the guide on the control board cover with the slot around the control board, and slide it towards the front of the printer. 7 turn the screw clockwise. 8 turn on the printer..

  • Page 261: Contacting Fuji Xerox

    Contacting fuji xerox 261 9 contacting fuji xerox this chapter includes: • "technical support" on page 262 • "online services" on page 263.

  • Page 262: Technical Support

    262 contacting fuji xerox technical support fuji xerox recommends the customer first utilize support materials shipped with the product, product diagnostics, information contained on the web, and email support. If unsuccessful, to obtain service under product warranty the customer must notify fuji x...

  • Page 263: Online Services

    Contacting fuji xerox 263 online services you can find detail product and consumable warranty information and activate your warranty by registering your details on our website at http://www.Fujixerox.Com/support/docuprint/ fuji xerox online support assistant provides instructions and troubleshooting...

  • Page 264

    264 contacting fuji xerox.

  • Page 265: Index

    Index 265 index numerics 2-sided .....................................................153 2-sided print ....................................136 , 156 2-sided print, flip on short edge ............136 2-sided printing feature ..............................28 2-sided report ..............................

  • Page 266

    266 index control board cover ...................................33 counter of the fusing unit .........................245 cpu ...........................................................28 d defaultpapersize .....................................167 demo page ...........................................

  • Page 267

    Index 267 ip mode ....................................................162 ipp ...........................................................163 ipv4 ..........................................................162 ipv6 ..........................................................162 j jam problems .............

  • Page 268

    268 index paper jam location ...................................187 paper select mode ..................................158 paper size ..................................................28 paper tray ...............................................151 paper tray capacity .................................

  • Page 269

    Index 269 removing paper jam ................................186 from bypass tray .............................188 from duplexer .................................195 from fusing unit ...............................192 from optional 250 sheet feeder ......198 from regi roll .............................

  • Page 270

    270 index using 2-sided print ..................................135 using the bypass tray ..............................127 v verifying the ip settings .............................73 w warm-up time ............................................27 web services on devices ........................146 wh...

  • Page 272

    Docuprint p355 d/p355 db user guide fuji xerox co., ltd. Me5622e2-1 (edition 1) june 2012 copyright© 2012 by fuji xerox co., ltd..