Xerox Duplex User Manual - page 49

Xerox

®

 Duplex Portable Scanner

Maintenance

40

User Guide

•

Slow flashing blue

: indicates the scanner is in low power mode.

•

Rapid flashing blue

: indicates the scanner is waking up from low power mode.

•

Steady red

: the scanner is busy or it is not connected to the computer.

•

Flashing red

: the scanner is reporting an error.

Error Codes

The status light indicates the current state of the scanner. If your scanner experiences hardware 

problems, the status light turns red and will flash a specific number of times, pause, and then 

repeat the same number of flashes. The number of flashes between pauses indicates the 

hardware error code. The LED display will also show a graphic indicating the error that has 

occured.

Descriptions of the most common patterns are listed below. In all cases, you should turn off the 

scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and 

computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact 

Xerox Technical Support if you experience a different blinking pattern. 

Error 

Code

LCD Graphic

Problem Description

Solution

Blank

Scanner is not connected 

to the computer

A cable may be loose. Check that the 

scanner’s cables are correctly attached to 

the computer. If the scanner still does not 

connect, re-boot the computer.

4

Paper jam

Open the ADF cover and remove the 

jammed page. See “Clearing Paper Jams” 

on page 30.

5

Multiple paper feed

Multiple pages have fed through the 

scanner at one time. Open the ADF door 

and remove the pages from the scanner. 

Make sure the pages are not stuck or taped 

together before loading them in the ADF. If 

the problem persists, clean the scanner as 

described in “Cleaning Inside the Automatic 

Document Feeder” on page 31.

6

The scanner’s cover is 

open

The ADF door is not closed all the way. Open 

the scanner, make sure the paper guides are 

properly seated in the scanner and that the 

roller covers are fully closed, and then close 

the ADF again. Push down on the lid until it 

locks into place.