Xerox Phaser 3020BI User Manual - page 113
Common Problems
Xerox® Phaser® 3020
User Guide
105
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the machine. (See
Cleaning the Machine
.)
Solid Black pages
• The print cartridge may not be installed properly. Remove the cartridge and reinsert
it.
• The print cartridge may be defective. Remove the print cartridge and install a new
one. (See
Replacing the Print Cartridge
.)
• The machine may require repair. Contact a service representative.
Loose toner
• Clean the inside of the machine. (See
Cleaning the Machine.)
• Check the paper type and quality. (See
Media Guidelines
.)
• Remove the print cartridge and install a new one. (See
Replacing the Print Cartridge
.)
• The machine may require repair. Contact a service representative.
Character Voids
Character voids are white areas within parts of characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the
composition of transparencies, some character voids are normal.
• You may be printing on the wrong surface of the paper. Remove the paper and turn
it around.
• The paper may not meet paper specifications. (See
Media Guidelines
.)
Horizontal stripes
If horizontally aligned black lines, stripes, streaks or smears appear:
• The print cartridge may not be installed properly. Remove the cartridge and reinsert
it.
• The print cartridge may be defective. Remove the print cartridge and install a new
one. (See
Replacing the Print Cartridge
.)
• If the problem persists, the machine may require repair. Contact a service
representative.
Condition
Suggested Solutions
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