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Xerox WorkCenter Pro 215 User Manual

Summary of WorkCenter Pro 215

  • Page 1

    P.O. Box 9604-7994 webster, n.Y. 14580-7994 2/2000 701p33223 user guide workcentre pro 215.

  • Page 2: Energy Star

    Energy star as an energy star® partner, xerox corporation has determined that this product meets the energy star® guidelines for energy efficiency. © 2/2000 by xerox corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted material and information ...

  • Page 3: Customer Support

    Customer support congratulations on acquiring your xerox workcentre pro 215. The xerox welcome center is available to you if you need assistance. Fill in the required information below so it is available when calling for service. • customer account number: ____________________________ • machine type...

  • Page 4: Supplies

    Supplies for customers on the supplies included plan (also know as the metered plan or the cost per copy plan), please use the following: toner cartridge: 6r987 drum cartridge: 13r573 in the u.S.A. Call 1-800-599-2198 in canada call 1-800-668-0199 (english) 1-800-668-0133 (french) for customers who ...

  • Page 5: Fcc Compliance In The Usa

    Fcc compliance in the usa warning: this equipment has been tested and found to comply with the limits for a class b digital device, pursuant to part 15 of the fcc rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipm...

  • Page 6: Table of Contents

    I table of contents safety notes…………………………………………………………………………………………….….1 helpful hints……………………………………………………………………………………………….4 getting to know your pro 215………………………………………………………………………….5 installation………………………………………………………………………………………………….6 control panel……………………………………………………………………………………………..10 power reduct...

  • Page 7: Table of Contents

    Ii table of contents pro 215 properties (printer driver)……………………………………………………………………43 displaying the driver properties dialog from an application……………...…………………43 displaying the properties dialog from the start menu…………………….…………………44 displaying the properties dialog from the xerox printer services pr...

  • Page 8: Safety Notes

    1 safety notes your pro 215 and supplies have been designed and tested to meet strict safety requirements. These include safety agency examination and approval, and compliance to established environmental standards. Please read the following instructions carefully before operating the pro 215 and re...

  • Page 9: Safety Notes

    2 safety notes this pro 215 should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your local power company. Do not allow anything to rest on the power cord. Do not locate the pro 215 where persons will step on the...

  • Page 10: Safety Notes

    3 safety notes do not touch the green photoreceptor. Scratches or smudges that appear on the photoreceptor will result in poor copy quality and may shorten the service life. Do not put your hands into the fuser area, as you may be burned. Ozone: this product produces ozone during normal operation. T...

  • Page 11: Helpful Hints

    4 helpful hints care of your workcentre pro 215 • do not place heavy objects on any surface of the workcentre pro 215. • take care not to place liquids on or near the workcentre pro 215. • avoid placing clips or staples on any workcentre pro 215 surface. Maintenance • clean the document glass daily ...

  • Page 12: Getting to Know Your Pro 215

    5 getting to know your pro 215 document glass control panel exit tray paper tray 1 document cover release latch alternate paper tray paper guides side cover original exit area original feeder tray original guides automatic document feeder (adf) alternate paper tray paper tray 2 front cover exit tray...

  • Page 13: Installation

    6 installation as you unpack the pro 215, familiarize yourself with its contents. After the pro 215 is installed, and the ready indicator is lit, the pro 215 is ready to make copies. * note: to ensure reliability of the pro 215 use the ieee-1284 compliant parallel cable that is supplied with the mac...

  • Page 14: Installation

    7 installation (continued) follow the steps below to properly set up your xerox pro 215. 1. Remove the bag from the pro 215. 2. Remove the pieces of tape and the packing material. Remove the tape and the packing material supporting the clear plastic 2-sided tray. 3. To ensure the 2-sided tray is in ...

  • Page 15: Installation

    8 installation (continued) 7. Secure the paper tray button and the shipping screw in the locations shown. • turn the paper tray button to secure its storage position. Note: save the paper tray button and the shipping screw. They will be needed if the pro 215 has to be moved. 8. Load paper into the t...

  • Page 16: Installation

    9 installation (continued) 14. Remove the starter toner cartridge from the silver bag. Vigorously shake the cartridge to loosen the toner. • thoroughly shaking the cartridge will assure maximum copies per cartridge. • xerox has included a starter toner cartridge. This cartridge will last approximate...

  • Page 17: Control Panel

    10 control panel 2 3 4 5 7 8 9 11 14 12 13 10 16 15 17 1 6 the control panel has keys and lights that are used to control and display the conditions of the pro 215. 1. 1-sided/2-sided mode: use the 2-sided copy feature to make one or two-sided copies from one or two-sided originals. Refer to the mak...

  • Page 18: Control Panel

    11 control panel 10. Pro 215 diagram: helps you locate areas that require your attention. The indicators will flash in the area requiring attention. For additional information refer to the problem solving section. 11. Paper supply selection: press to change the selected paper supply. The selected pa...

  • Page 19: Power Reduction / Auto Clear

    12 power reduction / auto clear power reduction modes automatically reduce power consumed by the pro 215 when the pro 215 has not been used for a set period of time. There are two modes of power reduction; power save , and power shut-off . Power save mode – the ready indicator will flash and the oth...

  • Page 20: Paper Specifications

    13 paper specifications paper storage note: paper affected by humidity, and curled paper can cause jams and copy quality problems. For reliable copier operation and good copy quality, xerox recommends that paper be stored: • on a flat surface. • in a closed container. • in a low humidity area. • tig...

  • Page 21: Loading Paper

    14 loading paper will flash in the copy quantity display and the green indicator in the copier diagram will flash when: • a paper tray is empty. • paper misfeeds: paper has not fed all the way into the copier. • a paper tray is not closed properly. If the paper has misfed, open the paper tray indica...

  • Page 22: Loading Paper

    15 loading paper 4. Fan the paper and insert it into the tray. • ensure that the paper corners are under the corner snubbers. • do not fill above the max fill line. 5. Close the paper tray. 6. If copying, press start to continue. If printing, the job will automatically resume. • to cancel the flashi...

  • Page 23

    16 making copies on the document glass 1. Ensure that the pro 215 is off-line. • the light between the two icons will be off . 2. Select the desired copy features from the control panel. 3. Select the number of copies. • press the 10 to increase the quantity by 10. Press the 1 key to increase the qu...

  • Page 24

    17 making copies on the automatic document feeder the automatic document feeder (adf) allows you to automatically make single-sided or two-sided copies. The adf holds up to 30 originals (20 lb/80 gsm). Ensure originals are in good condition, and that all staples and paper clips have been removed. Us...

  • Page 25

    18 making copies on the automatic document feeder the available copy options are: icon original copy max quantity two-sided single sided 100 sets two-sided two-sided 1 set single sided two-sided 1 set single sided single sided 100 sets single sided original to single sided copies (1 è 1) this mode w...

  • Page 26

    19 making copies on the automatic document feeder single sided originals to two-sided copies (1 è 2) this mode will create two-sided copies from your single sided originals. 1. Place the originals face up in the adf. 2. Select the icon and any additional features. • the maximum copy quantity is 1. R...

  • Page 27: Manual Two-Sided Copying

    20 manual two-sided copying important tip: the pro 215 has been configured to copy onto 8.5 × 11/a4 paper. When copying onto any other paper size the image may not be placed properly. The default paper size for both paper trays is 8.5 × 11/a4. You may want to change the default setting for one or bo...

  • Page 28: Image Quality

    21 image quality the image quality features described on this page can be used to improve copies of documents printed on colored paper, photographs, or are of poor quality. Auto: use auto when copying from originals with a colored background or mixed text and graphics. Note: when auto is selected, t...

  • Page 29: Reduction/enlargement

    22 reduction/enlargement preset reduction/enlargement press the preset reduction/enlargement key to quickly select one of the 6 preset percentages. The customer settable percentage ( ) has been set at the factory for 50%. Refer to customizing your pro 215 for information about changing the default p...

  • Page 30: Alternate Paper Tray

    23 alternate paper tray the alternate paper tray can be used to feed multiple sheets of standard paper, or it can be used to feed single sheets of special or heavy papers such as note cards, transparencies, and labels. The alternate paper tray holds up to 50 sheets of 20 lb/ 80 gsm paper ranging in ...

  • Page 31: Envelopes

    24 envelopes various types and sizes of envelopes can be printed/copied on the pro 215 using the alternate paper tray. Selecting envelopes the construction of envelopes is critical to printing performance and varies widely. Use high-quality envelopes that are thin and sharply creased. Test a few env...

  • Page 32: Customizing Your Pro 215

    25 customizing your pro 215 programmable features the default settings for various machine features may be changed to suit your individual needs. All of these features remain set until this process is repeated. Each of the programmable features, along with its program number and options are containe...

  • Page 33

    26 feature program number option number * factory setting auto contrast adjustment: the copy contrast range may be adjusted when the copy image is consistently too light or too dark in the auto image quality mode. 6 0 – lightest 1 – lighter 2 – normal * 3 – darker 4 – darkest paper trail edge deleti...

  • Page 34

    27 feature program number option number * factory setting default 1-sided/2-sided mode: this feature allows you to select the default copy mode. 17 0 – 1 to 1 * 1 – 1 to 2 2 – 2 to 2 3 – 2 to 1 default copy paper size for 2-sided copying from the document glass: top paper tray default: this feature ...

  • Page 35

    28 programmable feature settings 0 – 9 and 11 – 21 to change the programmable features, find the program number and the desired option number in the programmable features chart on the previous pages. Follow the instructions below. Note: the pro 215 must be off-line and in the ready mode. 1. Select t...

  • Page 36

    29 programmable feature setting 10 use the following procedure to change the preset reduction/enlargement default setting ( ). This feature allows you to set a specific preset reduction or enlargement between 50 – 200%. 1. Select the toner saver mode. 2. Press again and hold the image quality key fo...

  • Page 37: Pro 215 Care

    30 pro 215 care cleaning the document glass and cover keeping the document glass clean helps ensure the best possible copies. Xerox suggests that you clean the document glass at the start of each day and during the day as needed. Caution: do not pour or spray water directly onto any part of the copi...

  • Page 38

    31 automatic document feeder misfeed when a misfeed occurs in the feeder, the red adf misfeed indicator flashes on the copier diagram, and an a1 or a2 status code will flash in the display window. The status code indicates the number of originals that must be returned to the feeder after clearing th...

  • Page 39

    32 – e2 clearing the paper path when a paper misfeed occurs the red misfeed indicator flashes on the copier diagram, and an e2 status code will flash in the display window. Paper misfeeds may occur in the areas shown below. Follow the steps below to locate and clear the misfeed. Paper feed area note...

  • Page 40

    33 – e2 clearing the paper path (continued) fuser area warning: the fuser area is hot. Take care when removing paper from the fuser area. Note: ensure that the alternate paper tray is lowered. 1. Press the release lever to open the side cover. 2. Pull down on the fuser lever. • this will release pre...

  • Page 41

    34 – e2 clearing the paper path (continued) exit area note: ensure that the alternate paper tray is lowered. 1. Press the release lever to open the side cover. 2. Press the front cover release buttons to open the front cover. 3. Pull down on the fuser lever. • this will release pressure on the paper...

  • Page 42: Toner Cartridge Replacement

    35 toner cartridge replacement the toner indicator on the copier diagram will light when the toner supply is low. Approximately 10 more copies can be made, but you should have a replacement cartridge in stock. When the j1 status code is displayed, the machine will stop operating until the toner cart...

  • Page 43: Toner Cartridge Yield

    36 toner cartridge yield the main factor affecting toner cartridge yield is the printed area of a document. The graph is a sample representation of how the number of copies per cartridge decreases as the printed area increases. • other factors which can affect the toner cartridge yield are: • the si...

  • Page 44

    37 j2 drum cartridge replacement the useful life of the drum cartridge is approximately 18,000 copies. The drum cartridge indicator on the machine diagram lights when the drum is near the end of life. Approximately 1,000 more copies can be made, but you should have a replacement cartridge in stock. ...

  • Page 45: Counter Access

    38 counter access total copies/prints remaining on the drum cartridge this counter displays the total number of copies/prints remaining on the drum in the machine. The count can be used to determine when to reorder a new drum cartridge. The count will be displayed in the display window as a sequence...

  • Page 46

    39 printer driver software installation the printer driver software is the program that runs the printer. It converts the data in the file you want to print into information that the printer can understand. It also controls communication between the printer and computer as the data is printed. You w...

  • Page 47: Usb Connection

    40 installation notes: the printer driver installation software cannot be installed using the add printer wizard . Please use one of the following methods depending on your operating system. Ieee 1284 parallel connection 1. Ensure that the computer and the pro 215 are turned off. 2. Plug the ieee-12...

  • Page 48

    41 installation for windows 95 or nt 4.0 (continued from step 7) 8. Click on the start button and then choose the run menu option. 9. Type d:\setup (or the appropriate drive letter depending on your cd-rom drive) in the command line box. Click on the ok button to proceed. 10. Turn on the pro 215. 11...

  • Page 49: Memory Upgrade

    42 memory upgrade the workcentre pro 215 comes standard with 8 megabytes (mb) of random access memory (ram). Industry standard memory modules are available allowing your machine to be upgraded to a maximum of 72 mb of ram. Description recommendation type edo-dimm package 168-pin dimensions height 1”...

  • Page 50

    43 pro 215 properties (printer driver) the purpose of this section is to provide information about how to access and use the options in the workcentre pro pcl series printer driver properties dialog. Use the workcentre pro pcl properties dialog to change the settings used for printing for both pcl 5...

  • Page 51: (Status Monitor)

    44 pro 215 properties (printer driver) displaying the properties dialog from the start menu windows 95/98 and nt 1. On the start menu, click settings . On the settings submenu, click printers . 2. Right click on the xerox workcentre pro pcl series printer icon and click properties , or click propert...

  • Page 52: Properties Tabs

    45 pro 215 properties (printer driver) properties tabs the workcentre pro pcl series printer driver properties dialog contains four tabs from which you can make selections that best suit your printing requirements. Below is a brief description of each tab. Note: refer to on-line help for detailed in...

  • Page 53: Pcl Printer Driver Features

    46 pcl printer driver features setting usage/description pcl 6 pcl 5e number of copies select 1-99 copies x x page orientation select portrait or landscape x x duplex printing print on both sides of sheet x x paper size select from supported paper sizes (see technical data ) x x custom size identify...

  • Page 54

    47 creating pro 215 floppy disk installation diskettes if floppy diskettes are required to install the workcentre printer driver software, the user can create a set of diskettes from cd-rom. To create a set of workcentre pro series printer driver floppy diskettes, find a pc that has a floppy diskett...

  • Page 55

    48 enabling high speed printer communications your xerox workcentre pro series digital copier/printer has been designed to provide excellent copy and print quality with high productivity. To ensure the highest print performance, the xerox workcentre pro series digital copier/printer was designed to ...

  • Page 56: Problem Solving

    49 problem solving problem solving chart the following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. Refer to the status code chart in this section for status code information. If the problem persists, please ...

  • Page 57

    50 condition suggested solutions image rubs off the copy easily. Ensure the unit is plugged directly into the wall, not into a power strip. Ensure the fuser pins have been removed. Replace the paper in the tray with paper from a new package. In high humidity areas do not leave paper in the pro 215 f...

  • Page 58: Problem Solving

    51 problem solving status code chart status code suggested solution ensure that there is paper in the selected paper tray. Ensure that the paper tray is closed properly. Paper may not have fed all the way into the pro 215. (refer to loading paper and flashing p .) e2 copy paper has misfed. (refer to...

  • Page 59: Problem Solving

    52 problem solving printing solution chart problem probable cause remedy the pro 215 does not print the ieee-1284 parallel cable or usb cable is not connected properly. Check the cable connection. The ieee-1284 parallel cable or usb cable is defective. Check the cable with a computer and printer tha...

  • Page 60

    53 problem probable cause remedy printing is too slow the computer parallel port may not be set for high speed communications. If your computer is equipped with an ecp parallel port, enable this mode of operation. Refer to the enabling high speed printer communications section and your computers use...

  • Page 61

    54 problem probable cause remedy printing over uneven surfaces. If printing onto envelopes, change your printing layout to avoid printing over areas that have overlapping seams on the reverse side. Missing characters the paper may be too damp. Try printing with a different batch of paper. Do not ope...

  • Page 62: Technical Data

    55 technical data original size: maximum 10 × 14" / b4 copy ratio percentages:1:1 ± 1% preset: 50%*, 78%, 86%,100%,129%, 200% customer programmable zoom: 50% – 200% paper size and weight tray 1 and tray 2 5.5 × 8.5 to 8.5 × 14"/ a5 to 216 × 356mm 15 - 24 lb / 56 - 90 gsm paper tray bypass 3.5 × 5.5"...