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  5. Service Manual

Xerox workcentre 5335 series Service Manual

Summary of workcentre 5335 series

  • Page 1

    Bus updated 12/2011 0/0/00 ?-1 no product name assigned section name preliminary working document workcentre 5335 family service documentation service documentation workcentre 5335 family service documentation 705p01303 initial issue 07/2011 ***xerox private data*** all service documentation is supp...

  • Page 2

    Bus updated 12/2011 07/2011 i workcentre 5335 family service documentation introduction initial issue introduction about this manual ........................................................................................................... Iii organization .............................................

  • Page 3

    Bus updated 12/2011 07/2011 iii workcentre 5335 family service documentation introduction initial issue about this manual this service manual is part of the multinational documentation system for this copier/printers. The service documentation is used in order to diagnose machine malfunctions, adjus...

  • Page 4

    Bus updated 12/2011 07/2011 iv workcentre 5335 family service documentation initial issue introduction section 7: wiring data this section contains drawings, lists of plug/jack locations, and diagrams of the power distribu- tion wire networks in the machine. Block schematic diagrams are found in pdf...

  • Page 5

    Bus updated 12/2011 07/2011 v workcentre 5335 family service documentation introduction initial issue symbology and nomenclature the following reference symbols are used throughout the documentation. Warnings, cautions, and notes warnings, cautions, and notes will be found throughout the service doc...

  • Page 6

    Bus updated 12/2011 07/2011 vi workcentre 5335 family service documentation initial issue introduction warning use extreme care when replacing the raster output scanner (ros) or touching the high voltage lead. Discharge the laser assembly by touching the high voltage lead to the machine frame. The r...

  • Page 7

    Bus updated 12/2011 07/2011 vii workcentre 5335 family service documentation introduction initial issue these symbols indicate components that may be damaged by electrostatic discharge (esd). Figure 5 esd warning label electrostatic discharge (esd) field service kit the purpose of the esd protection...

  • Page 8

    Bus updated 12/2011 07/2011 viii workcentre 5335 family service documentation initial issue introduction figure 6 illustration symbols.

  • Page 9

    Bus updated 12/2011 07/2011 ix workcentre 5335 family service documentation introduction initial issue signal nomenclature refer to figure 7 for an example of signal nomenclature used in circuit diagrams and bsds. Figure 7 signal nomenclature voltage measurement and specifications measurements of dc...

  • Page 10

    Bus updated 12/2011 07/2011 x workcentre 5335 family service documentation initial issue introduction translated warnings translated warnings are located at point of need in the service documentation..

  • Page 11

    Bus updated 12/2011 07/2011 1-1 workcentre 5335 family service documentation service call procedures initial issue 1 service call procedures service call procedures.................................................................................................. 1-3 initial actions ....................

  • Page 12

    Bus updated 12/2011 07/2011 1-3 workcentre 5335 family service documentation service call procedures, initial actions service call procedures initial issue service call procedures service strategy the service strategy for the workcentre 5335 family is to perform any high frequency ser- vice item (hf...

  • Page 13

    Bus updated 12/2011 07/2011 1-4 workcentre 5335 family service documentation initial actions, call flow initial issue service call procedures • sharpness - normal • preset color balance - normal • color shift - normal • color saturation - normal • copy position - no shift • variable color balance - ...

  • Page 14

    Bus updated 12/2011 07/2011 1-5 workcentre 5335 family service documentation call flow service call procedures initial issue analyze the protocol trace, refer to section 2 and then proceed with servicing. • if the problem appears to lie in the remote machine: ask the customer to check the status of ...

  • Page 15

    Bus updated 12/2011 07/2011 1-6 workcentre 5335 family service documentation detailed maintenance activities, cleaning proce- initial issue service call procedures detailed maintenance activities (hfsi) procedure 1. Access diagnostic routines ( accessing ui diagnostics ). 2. Select nvm read/write. 3...

  • Page 16

    Bus updated 12/2011 07/2011 1-7 workcentre 5335 family service documentation final actions service call procedures initial issue final actions purpose to provide a guide for procedures to be done at the end of every service call. Procedure 1. Ensure that the exterior of the copier/printer and the ad...

  • Page 17

    Bus updated 12/2011 07/2011 1-8 workcentre 5335 family service documentation final actions initial issue service call procedures.

  • Page 18

    Bus updated 12/2011 07/2011 2-1 workcentre 5335 family service documentation status indicator raps initial issue 2 status indicator raps chain 002 002-500 ui error............................................................................................................. 2-21 chain 003 - controller...

  • Page 19

    Bus updated 12/2011 07/2011 2-2 workcentre 5335 family service documentation initial issue status indicator raps 005-147 dadf pre registration sensor off jam (invert) rap....................................... 2-70 005-194 size mismatch jam on ss mix-size rap ...........................................

  • Page 20

    Bus updated 12/2011 07/2011 2-3 workcentre 5335 family service documentation status indicator raps initial issue 013-220 folder detect fail rap (lx) ............................................................................. 2-139 013-306 booklet safety switches open rap (lx) ........................

  • Page 21

    Bus updated 12/2011 07/2011 2-4 workcentre 5335 family service documentation initial issue status indicator raps 016-512 image log rap................................................................................................. 2-190 016-513 smtp server reception error rap .........................

  • Page 22

    Bus updated 12/2011 07/2011 2-5 workcentre 5335 family service documentation status indicator raps initial issue 016-727 printer request rap......................................................................................... 2-242 016-728 tiff data unsupported rap..................................

  • Page 23

    Bus updated 12/2011 07/2011 2-6 workcentre 5335 family service documentation initial issue status indicator raps 018-400 ipsec error (configuration mismatch) rap..................................................... 2-295 018-401 inconsistent sip configuration rap .......................................

  • Page 24

    Bus updated 12/2011 07/2011 2-7 workcentre 5335 family service documentation status indicator raps initial issue 018-733 ldap protocol error 33 rap ............................................................................ 2-347 018-734 ldap protocol error 34 rap .....................................

  • Page 25

    Bus updated 12/2011 07/2011 2-8 workcentre 5335 family service documentation initial issue status indicator raps 024-609 billing count type master counter rap.......................................................... 2-399 024-610 billing count type backup counter 1 rap.................................

  • Page 26

    Bus updated 12/2011 07/2011 2-9 workcentre 5335 family service documentation status indicator raps initial issue 027-452 duplicate ip address rap ................................................................................ 2-450 027-500 smtp server mail i/o rap......................................

  • Page 27

    Bus updated 12/2011 07/2011 2-10 workcentre 5335 family service documentation initial issue status indicator raps 027-775 too many smtp address rap ........................................................................ 2-502 027-776 smtp server error (ehlo) rap .......................................

  • Page 28

    Bus updated 12/2011 07/2011 2-11 workcentre 5335 family service documentation status indicator raps initial issue 033-570 retry overflow rap .......................................................................................... 2-554 033-571 manual send job canceled rap ............................

  • Page 29

    Bus updated 12/2011 07/2011 2-12 workcentre 5335 family service documentation initial issue status indicator raps 034-717 resume timeout rap ...................................................................................... 2-606 034-718 normal disconnection rap ....................................

  • Page 30

    Bus updated 12/2011 07/2011 2-13 workcentre 5335 family service documentation status indicator raps initial issue 035-718 receive t1 timeout rap ................................................................................. 2-658 035-719 busy tone detected at phase-b rap ............................

  • Page 31

    Bus updated 12/2011 07/2011 2-14 workcentre 5335 family service documentation initial issue status indicator raps 036-713 frmr receive (w=1) rap .............................................................................. 2-711 036-714 global address receive rap ......................................

  • Page 32

    Bus updated 12/2011 07/2011 2-15 workcentre 5335 family service documentation status indicator raps initial issue chain 042 - drives 042-310 main motor failure rap.................................................................................... 2-763 042-323 drum motor failure rap...................

  • Page 33

    Bus updated 12/2011 07/2011 2-16 workcentre 5335 family service documentation initial issue status indicator raps 078-101 hcf to feed out sensor fault rap ................................................................. 2-816 078-102 hcf to registration sensor fault rap................................

  • Page 34

    Bus updated 12/2011 07/2011 2-17 workcentre 5335 family service documentation status indicator raps initial issue 116-363 bmlinks/print service software rap............................................................... 2-871 116-364 timer rap ...........................................................

  • Page 35

    Bus updated 12/2011 07/2011 2-18 workcentre 5335 family service documentation initial issue status indicator raps 121-340 ep accessory miss match rap ....................................................................... 2-923 121-350 fdi logic fail rap ................................................

  • Page 36

    Bus updated 12/2011 07/2011 2-19 workcentre 5335 family service documentation status indicator raps initial issue 124-346 all billing count types mismatch rap ............................................................ 2-973 124-347 billing count type restoration fail rap .............................

  • Page 37

    Bus updated 12/2011 07/2011 2-20 workcentre 5335 family service documentation initial issue status indicator raps.

  • Page 38

    Bus updated 12/2011 07/2011 2-21 workcentre 5335 family service documentation 002-500 status indicator raps initial issue 002-500 ui error ui detection error during the startup of a cui scan job: 1. The iit is occupied 2. Fault has occurred 3. Service is not cui 4. Upper limit number of sheets for t...

  • Page 39

    Bus updated 12/2011 07/2011 2-23 workcentre 5335 family service documentation 003-311 , 003-318 status indicator raps initial issue 003-311 iit cdi interface mismatch rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess error detected when information sent to controller from iit via ii...

  • Page 40

    Bus updated 12/2011 07/2011 2-24 workcentre 5335 family service documentation 003-319, 003-320 initial issue status indicator raps 003-319 iit video driver detection rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess one of the following errors is detected: • compression threshold ov...

  • Page 41

    Bus updated 12/2011 07/2011 2-25 workcentre 5335 family service documentation 003-321, 003-322 status indicator raps initial issue 003-321 iiss-ess communication 2 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess the ack (acknowledgement code) could not be received after 2 resend a...

  • Page 42

    Bus updated 12/2011 07/2011 2-26 workcentre 5335 family service documentation 003-323, 003-324 initial issue status indicator raps 003-323 iiss-ess communication 4 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess the ack (acknowledgement code) could not be received after 2 resend a...

  • Page 43

    Bus updated 12/2011 07/2011 2-27 workcentre 5335 family service documentation 003-325, 003-326 status indicator raps initial issue 003-325 iiss-ess communication 6 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess the ack (acknowledgement code) could not be received after 2 resend a...

  • Page 44

    Bus updated 12/2011 07/2011 2-28 workcentre 5335 family service documentation 003-327, 003-328 initial issue status indicator raps 003-327 iiss-ess communication 8 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess the ack (acknowledgement code) could not be received after 2 resend a...

  • Page 45

    Bus updated 12/2011 07/2011 2-29 workcentre 5335 family service documentation 003-329, 003-330 status indicator raps initial issue 003-329 iiss-ess communication 10 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess the nak (negative acknowledgement) that notifies of the occurrence o...

  • Page 46

    Bus updated 12/2011 07/2011 2-30 workcentre 5335 family service documentation 003-331, 003-332 initial issue status indicator raps 003-331 iiss-ess communication 12 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess the nak (negative acknowledgement) that notifies of the occurrence o...

  • Page 47

    Bus updated 12/2011 07/2011 2-31 workcentre 5335 family service documentation 003-333, 003-334 status indicator raps initial issue 003-333 iiss-ess communication 14 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess the nak (negative acknowledgement) that notifies of the occurrence o...

  • Page 48

    Bus updated 12/2011 07/2011 2-32 workcentre 5335 family service documentation 003-335, 003-336 initial issue status indicator raps 003-335 iiss-ess communication 16 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess the nak (negative acknowledgement) that notifies of the occurrence o...

  • Page 49

    Bus updated 12/2011 07/2011 2-33 workcentre 5335 family service documentation 003-337, 003-338 status indicator raps initial issue 003-337 iiss-ess communication 18 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess after restoring from power saver mode, there was no response to the ...

  • Page 50

    Bus updated 12/2011 07/2011 2-34 workcentre 5335 family service documentation 003-339, 003-340 initial issue status indicator raps 003-339 iiss-ess communication 20 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess the establishment of parameter transmission failed. Procedure • ensu...

  • Page 51

    Bus updated 12/2011 07/2011 2-35 workcentre 5335 family service documentation 003-341, 003-342 status indicator raps initial issue 003-341 iiss-ess communication 22 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess a parameter transmission error during sending occurred. Procedure • ...

  • Page 52

    Bus updated 12/2011 07/2011 2-36 workcentre 5335 family service documentation 003-343, 003-344 initial issue status indicator raps 003-343 iiss-ess communication 24 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess a parameter synchronization error during receiving occurred. Procedu...

  • Page 53

    Bus updated 12/2011 07/2011 2-37 workcentre 5335 family service documentation 003-345, 003-346 status indicator raps initial issue 003-345 pio unlatched 1 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess when job fail signal was received from the iit pwb, a hot line pio (programmed...

  • Page 54

    Bus updated 12/2011 07/2011 2-38 workcentre 5335 family service documentation 003-702, 003-750 initial issue status indicator raps 003-702 different magnification for side 1 and side 2 rap bsd-on: bsd 3.3 - ess-iit communication bsd-on: bsd 16.1 - ess in copying the two sides of the document simulta...

  • Page 55

    Bus updated 12/2011 07/2011 2-39 workcentre 5335 family service documentation 003-751, 003-752 status indicator raps initial issue 003-751 panther capacity rap the panther (continuous data protection protocol or utility) - image data too small for iot hard- ware to handle found in document range des...

  • Page 56

    Bus updated 12/2011 07/2011 2-40 workcentre 5335 family service documentation 003-753, 003-754 initial issue status indicator raps 003-753 300dpi cannot be scanned rap bsd-on: bsd 3.5 - ess-dadf communication this status code is displayed if - unscannable 300dpi or higher resolution detected after d...

  • Page 57

    Bus updated 12/2011 07/2011 2-41 workcentre 5335 family service documentation 003-755, 003-756 status indicator raps initial issue 003-755 s2x command error rap bsd-on: bsd 3.5 - ess-dadf communication high-compression scan command error. Procedure • retry the job. • disconnect then reconnect the es...

  • Page 58

    Bus updated 12/2011 07/2011 2-42 workcentre 5335 family service documentation 003-757, 003-760 initial issue status indicator raps 003-757 400dpi cannot be scanned rap bsd-on: bsd 3.5 - ess-dadf communication this status code is displayed if over 400dpi cannot be scanned (dadf). 400/600dpi disabled ...

  • Page 59

    Bus updated 12/2011 07/2011 2-43 workcentre 5335 family service documentation 003-761, 003-763 status indicator raps initial issue 003-761 incorrect paper tray size rap the paper size in the tray selected by auto tray switching aps differs from the paper size in the tray selected at the tray selecti...

  • Page 60

    Bus updated 12/2011 07/2011 2-44 workcentre 5335 family service documentation 003-764, 003-780 initial issue status indicator raps 003-764 image overlay rap when only one page can be stored in image overlay (with 1 sheet-original). This fault occurs with bw m/c, not with color m/c. Initial actions a...

  • Page 61

    Bus updated 12/2011 07/2011 2-45 workcentre 5335 family service documentation 003-795, 003-930 status indicator raps initial issue 003-795 ams limit rap ams (auto r/e) limit error. (the r/e ratio became out of range after the document auto detec- tion when ams is specified.) initial actions ask cust...

  • Page 62

    Bus updated 12/2011 07/2011 2-46 workcentre 5335 family service documentation 003-931, 003-932 initial issue status indicator raps 003-931 400 dpi scan rap bsd-on: bsd 3.5 - ess-dadf communication for scanning in the dadf mix duplex mode, 400dpi and 600dpi are not available. Because page memory is n...

  • Page 63

    Bus updated 12/2011 07/2011 2-47 workcentre 5335 family service documentation 003-933, 003-934 status indicator raps initial issue 003-933 300 dpi scan rap bsd-on: bsd 3.5 - ess-dadf communication scanning in the dadf mix duplex mode, 300dpi, 400dpi and 600dpi are not available (when the next docume...

  • Page 64

    Bus updated 12/2011 07/2011 2-48 workcentre 5335 family service documentation 003-935, 003-940 initial issue status indicator raps 003-935 600 dpi scan rap bsd-on: bsd 3.5 - ess-dadf communication when scanning in the dadf mix duplex mode, 600dpi is not available (when the next docu- ment exists). B...

  • Page 65

    Bus updated 12/2011 07/2011 2-49 workcentre 5335 family service documentation 003-941, 003-942 status indicator raps initial issue 003-941 page memory insufficient rap a shortage of page memory. There is not enough page memory to store the image. Procedure • change the parameter(s) and operate again...

  • Page 66

    Bus updated 12/2011 07/2011 2-50 workcentre 5335 family service documentation 003-942, 003-944 initial issue status indicator raps y n replace the dadf tray size 2 sensor ( pl 51.10 ). Replace the dadf pwb ( pl 51.2 ). Replace the dadf pwb ( pl 51.2 ). 003-944 image repeat count rap incorrect image ...

  • Page 67

    Bus updated 12/2011 07/2011 2-51 workcentre 5335 family service documentation 003-946, 003-947 status indicator raps initial issue 003-946 image rotation (copy aps) rap image rotation is different in every direction of copy (aps). Part of the image will be lost if the image is not rotated. However, ...

  • Page 68

    Bus updated 12/2011 07/2011 2-52 workcentre 5335 family service documentation 003-948, 003-952 initial issue status indicator raps 003-948 return documents mismatch rap returned document size mismatch (different size settings before/after return). A different document was returned by a user using re...

  • Page 69

    Bus updated 12/2011 07/2011 2-53 workcentre 5335 family service documentation 003-955, 003-956 status indicator raps initial issue 003-955 documents size exchange rap document size change error (mixmode). When loading a document with mixed size originals prohibited, a document of different size/orie...

  • Page 70

    Bus updated 12/2011 07/2011 2-54 workcentre 5335 family service documentation 003-963, 003-965 initial issue status indicator raps 003-963 aps object tray rap no aps compatible tray to set the relevant size. There was no aps compatible tray that could supply paper for printing without image loss. • ...

  • Page 71

    Bus updated 12/2011 07/2011 2-55 workcentre 5335 family service documentation 003-966, 003-967 status indicator raps initial issue 003-966 ats/aps destination (iit) rap ats/aps no destination error. Ats/aps ng (other than no paper) (iit). The correct size is not loaded for aps operation. Procedure •...

  • Page 72

    Bus updated 12/2011 07/2011 2-56 workcentre 5335 family service documentation 003-968, 003-969 initial issue status indicator raps 003-968 punch position error rap punch position error. It is not possible to punch at the selected location. Procedure • specify an appropriate punch position, clear pun...

  • Page 73

    Bus updated 12/2011 07/2011 2-57 workcentre 5335 family service documentation 003-971, 003-972 status indicator raps initial issue 003-971 copy prevention code detected rap when job scan was executed by a user who has the permission to temporarily clear the copy restriction code detection, copy rest...

  • Page 74

    Bus updated 12/2011 07/2011 2-58 workcentre 5335 family service documentation 003-973, 003-974 initial issue status indicator raps 003-973 image rotation rap the document and the image are different in orientation (except when poster is specified). When rotation is not available even though the orie...

  • Page 75

    Bus updated 12/2011 07/2011 2-59 workcentre 5335 family service documentation 003-976, 003-977 status indicator raps initial issue 003-976 fax line memory overflow rap bsd-on: bsd 34.1 - fax no. Of lines in the slow scan direction exceeded during fax n-up. The number of lines in the slow scan direct...

  • Page 76

    Bus updated 12/2011 07/2011 2-60 workcentre 5335 family service documentation 003-978, 003-980 initial issue status indicator raps 003-978 color document mismatch rap color document mismatch (multi scan). 1. Document replacement was detected during bound originals/booklet/poster scanning 2. When any...

  • Page 77

    Bus updated 12/2011 07/2011 2-61 workcentre 5335 family service documentation 003-981, 003-982 status indicator raps initial issue 003-981 staple size rap staple size error (copy aps). Stapling could not be done for the selected paper size. Procedure • specify a staple position again or cancel stapl...

  • Page 78

    Bus updated 12/2011 07/2011 2-63 workcentre 5335 family service documentation 005-121 status indicator raps initial issue 005-121 dadf feed out sensor on jam rap bsd-on: bsd 5.5 - document feed (2 of 2) after feeding started (dadf feed motor on (cw)) in duplex, the dadf feed out sensor did not turn ...

  • Page 79

    Bus updated 12/2011 07/2011 2-64 workcentre 5335 family service documentation 005-122 initial issue status indicator raps 005-122 dadf simplex/side 1 pre registration sensor on jam rap bsd-on: bsd 5.5 - document feed (2 of 2) • after pre-feed started for the first sheet (dadf feed motor on (cw)) in ...

  • Page 80

    Bus updated 12/2011 07/2011 2-65 workcentre 5335 family service documentation 005-123 status indicator raps initial issue 005-123 dadf simplex/side 1 registration sensor on jam rap bsd-on: bsd 5.5 - document feed (2 of 2) bsd-on: bsd 5.6 - document scan and invert after pre registration operation st...

  • Page 81

    Bus updated 12/2011 07/2011 2-66 workcentre 5335 family service documentation 005-125, 005-131 initial issue status indicator raps 005-125 dadf registration sensor off jam rap bsd-on: bsd 5.5 - document feed (2 of 2) bsd-on: bsd 5.6 - document scan and invert after the dadf pre registration sensor t...

  • Page 82

    Bus updated 12/2011 07/2011 2-67 workcentre 5335 family service documentation 005-132, 005-134 status indicator raps initial issue 005-132 dadf invert sensor on jam rap bsd-on: bsd 5.6 - document scan and invert after the read speed control operation started (dadf registration motor on (ccw)), the d...

  • Page 83

    Bus updated 12/2011 07/2011 2-68 workcentre 5335 family service documentation 005-135 , 005-136 initial issue status indicator raps 005-135 dadf side 2 pre registration sensor on jam rap bsd-on: bsd 5.1 - document setting bsd-on: bsd 5.5 - document feed (2 of 2) bsd-on: bsd 5.6 - document scan and i...

  • Page 84

    Bus updated 12/2011 07/2011 2-69 workcentre 5335 family service documentation 005-139, 005-145 status indicator raps initial issue 005-139 dadf invert sensor off jam rap bsd-on: bsd 5.1 - document setting bsd-on: bsd 5.6 - document scan and invert • after the dadf registration sensor turned off in t...

  • Page 85

    Bus updated 12/2011 07/2011 2-70 workcentre 5335 family service documentation 005-146, 005-147 initial issue status indicator raps 005-146 dadf pre registration sensor off jam rap bsd-on: bsd 5.5 - document feed (2 of 2) bsd-on: bsd 5.6 - document scan and invert after the dadf feed out sensor turne...

  • Page 86

    Bus updated 12/2011 07/2011 2-71 workcentre 5335 family service documentation 005-194, 005-196 status indicator raps initial issue 005-194 size mismatch jam on ss mix-size rap bsd-on: bsd 5.3 document size sensing (2 of 2) in slow scan (ss) mixed mode, it was detected that the size in the fast scan ...

  • Page 87

    Bus updated 12/2011 07/2011 2-72 workcentre 5335 family service documentation 005-197, 005-198 initial issue status indicator raps 005-197 prohibit combine size jam rap bsd-on: bsd 5.5 - document feed (2 of 2) a prohibited size combination was detected. Procedure explain to the customer that the fol...

  • Page 88

    Bus updated 12/2011 07/2011 2-73 workcentre 5335 family service documentation 005-199, 005-210 status indicator raps initial issue 005-199 too long size jam rap bsd-on: bsd 5.5 - document feed (2 of 2) it was detected that the document length in slow scan direction was out of the specifications. • s...

  • Page 89

    Bus updated 12/2011 07/2011 2-74 workcentre 5335 family service documentation 005-275, 005-280 initial issue status indicator raps 005-275 dadf ram test fail rap bsd-on: bsd 3.5 - ess-dadf communication the dadf pwb ram failed during the read/write operation. (at power on) note: when turning the pow...

  • Page 90

    Bus updated 12/2011 07/2011 2-75 workcentre 5335 family service documentation 005-305, 005-500 status indicator raps initial issue 005-305 dadf feeder cover interlock open (when running) rap bsd-on: bsd 5.1 - document setting the feeder cover interlock was opened during dadf operation. Note: when tu...

  • Page 91

    Bus updated 12/2011 07/2011 2-76 workcentre 5335 family service documentation 005-906, 005-907 initial issue status indicator raps 005-906 dadf feed out sensor static jam rap bsd-on: bsd 5.5 - document feed (2 of 2) the dadf feed out sensor turns on at the following timings. 1. When power is on 2. A...

  • Page 92

    Bus updated 12/2011 07/2011 2-77 workcentre 5335 family service documentation 005-913, 005-915 status indicator raps initial issue 005-913 dadf inverter sensor static jam rap bsd-on: bsd 5.6 - document scan and invert the dadf invert sensor turns on at the timings below. 1. When power is on 2. At fe...

  • Page 93

    Bus updated 12/2011 07/2011 2-78 workcentre 5335 family service documentation 005-916, 005-917 initial issue status indicator raps 005-916 dadf aps sensor 2 static jam rap bsd-on: bsd 5.4 - document feed (1 of 2) the dadf aps sensor 2 turns on at the timings below. 1. When power is on 2. At feeder c...

  • Page 94

    Bus updated 12/2011 07/2011 2-79 workcentre 5335 family service documentation 005-940, 005-941 status indicator raps initial issue 005-940 dadf no original rap operation fail. Final document correction notification due to dadf document being pulled out. Procedure • reload the document. • change the ...

  • Page 95

    Bus updated 12/2011 07/2011 2-80 workcentre 5335 family service documentation 005-942, 005-945 initial issue status indicator raps 005-942 doc fault loading on dadf rap operation fail. Dadf-loaded documents fail (dadf-250). When the nudger solenoid is turned on to return at the start of a job, it is...

  • Page 96

    Bus updated 12/2011 07/2011 2-81 workcentre 5335 family service documentation 005-946, 005-947 status indicator raps initial issue 005-946 ss-size mismatch jam on no mix-size (cont) rap bsd-on: bsd 5.2 - document size sensing (1 of 2) bsd-on: bsd 5.4 - document feed (1 of 2) bsd-on: bsd 5.5 - docume...

  • Page 97

    Bus updated 12/2011 07/2011 2-82 workcentre 5335 family service documentation 005-948 initial issue status indicator raps 005-948 ss-size mismatch jam on no mix-size rap bsd-on: bsd 5.2 - document size sensing (1 of 2) bsd-on: bsd 5.4 - document feed (1 of 2) bsd-on: bsd 5.5 - document feed (2 of 2)...

  • Page 98

    Bus updated 12/2011 07/2011 2-83 workcentre 5335 family service documentation 010-338 status indicator raps initial issue 010-338 fuser on time failure rap bsd-on: bsd 10.1 - fusing heat control • after the main lamp turned on during warm up, the control thermistor did not detect ready temperature w...

  • Page 99

    Bus updated 12/2011 07/2011 2-84 workcentre 5335 family service documentation 010-379, 010-420 initial issue status indicator raps 010-379 fuser hot not ready return time failure rap bsd-on: bsd 10.1 - fusing heat control recovery time from high-temp not ready state becomes larger than the setting v...

  • Page 100

    Bus updated 12/2011 07/2011 2-85 workcentre 5335 family service documentation 010-421, 010-398 status indicator raps initial issue 010-421 fuser end of life fuser at end of life. Procedure replace the fuser assembly ( pl 7.1 ) and reset the hfsi value ( hfsi counter ) [954-850]. 010-398 fuser fan fa...

  • Page 101

    Bus updated 12/2011 07/2011 2-87 workcentre 5335 family service documentation 012-132 (integrated finisher) status indicator raps initial issue 012-132 (integrated finisher) entrance sensor on jam rap bsd-on: bsd 12.3 integrated finisher transportation finisher entrance sensor does not turn on withi...

  • Page 102

    Bus updated 12/2011 07/2011 2-88 workcentre 5335 family service documentation 012-151 (integrated finisher) initial issue status indicator raps 012-151 (integrated finisher) compiler exit sensor off jam rap bsd-on: bsd 12.3 integrated finisher transportation the compiler exit sensor does not turn of...

  • Page 103

    Bus updated 12/2011 07/2011 2-89 workcentre 5335 family service documentation 012-151 (integrated finisher), 012-152 (integrated status indicator raps initial issue measure the voltage between finisher pwb p/j8705 -1 (+) and gnd (-). The voltage is approx. +24vdc. Y n go to integrated finisher wiren...

  • Page 104

    Bus updated 12/2011 07/2011 2-90 workcentre 5335 family service documentation 012-152 (integrated finisher), 012-161 (integrated fin- initial issue status indicator raps check for an open or short circuit between p/j8709 and p/j8728 . The wires between j 8709 and p/j8728 are ok. Y n repair the open ...

  • Page 105

    Bus updated 12/2011 07/2011 2-91 workcentre 5335 family service documentation 012-161 (integrated finisher), 012-211 (integrated status indicator raps initial issue check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the finisher pwb ( pl 22.7 ...

  • Page 106

    Bus updated 12/2011 07/2011 2-92 workcentre 5335 family service documentation 012-211 (integrated finisher) initial issue status indicator raps y n check the connections of p/j8707 and p/j8722 . P/j8707 and p/j8722 are securely connected. Y n connect p/j8707 and p/j8722 securely. Check for an open o...

  • Page 107

    Bus updated 12/2011 07/2011 2-93 workcentre 5335 family service documentation 012-221 (integrated finisher) status indicator raps initial issue 012-221 (integrated finisher) front tamper home sensor on fail rap bsd-on: bsd 12.4 - integrated finisher tamping and offset during the moving of the front ...

  • Page 108

    Bus updated 12/2011 07/2011 2-94 workcentre 5335 family service documentation 012-223 (integrated finisher) initial issue status indicator raps 012-223 (integrated finisher) front tamper home sensor off fail rap bsd-on: bsd 12.4 - integrated finisher tamping and offset • at the end of the operation ...

  • Page 109

    Bus updated 12/2011 07/2011 2-95 workcentre 5335 family service documentation 012-224 (integrated finisher) status indicator raps initial issue 012-224 (integrated finisher) rear tamper home sensor off fail rap bsd-on: bsd 12.4 - integrated finisher tamping and offset • at the end of the operation o...

  • Page 110

    Bus updated 12/2011 07/2011 2-96 workcentre 5335 family service documentation 012-259 (integrated finisher) initial issue status indicator raps 012-259 (integrated finisher) eject home sensor on fail rap bsd-on: bsd 12.6 - integrated finisher set eject (1 of 2) in the eject motor’s initializing oper...

  • Page 111

    Bus updated 12/2011 07/2011 2-97 workcentre 5335 family service documentation 012-263 (integrated finisher) status indicator raps initial issue 012-263 (integrated finisher) rear tamper home sensor on fail rap bsd-on: bsd 12.4 - integrated finisher tamping and offset during the moving of the rear ta...

  • Page 112

    Bus updated 12/2011 07/2011 2-98 workcentre 5335 family service documentation 012-280 (integrated finisher) initial issue status indicator raps 012-280 (integrated finisher) eject home sensor off fail rap bsd-on: bsd 12.6 - integrated finisher set eject (1 of 2) in the eject motor’s initializing ope...

  • Page 113

    Bus updated 12/2011 07/2011 2-99 workcentre 5335 family service documentation 012-283 (integrated finisher) status indicator raps initial issue 012-283 (integrated finisher) set clamp home sensor on fail rap bsd-on: bsd 12.7 - integrated finisher set eject (2 of 2) in the initialize operations each ...

  • Page 114

    Bus updated 12/2011 07/2011 2-100 workcentre 5335 family service documentation 012-284 (integrated finisher) initial issue status indicator raps 012-284 (integrated finisher) set clamp home sensor off fail rap bsd-on: bsd 12.7 - integrated finisher set eject (2 of 2) in the initialize operations eac...

  • Page 115

    Bus updated 12/2011 07/2011 2-101 workcentre 5335 family service documentation 012-291 (integrated finisher) status indicator raps initial issue 012-291 (integrated finisher) stapler fail rap bsd-on: bsd 12.5 - integrated finisher staple control within a specified time after the staple motor started...

  • Page 116

    Bus updated 12/2011 07/2011 2-102 workcentre 5335 family service documentation 012-301 (integrated finisher) initial issue status indicator raps 012-301 (integrated finisher) top cover interlock open rap bsd-on: bsd 12.1 - integrated finisher dc power and interlock switching the top cover interlock ...

  • Page 117

    Bus updated 12/2011 07/2011 2-103 workcentre 5335 family service documentation 012-302 (integrated finisher) status indicator raps initial issue 012-302 (integrated finisher) front cover interlock open rap bsd-on: bsd 12.1 - integrated finisher dc power and interlock switching the front cover interl...

  • Page 118

    Bus updated 12/2011 07/2011 2-104 workcentre 5335 family service documentation 012-903 (integrated finisher), 012-935 (integrated fin- initial issue status indicator raps 012-903 (integrated finisher) paper remains at compiler exit sensor rap bsd-on: bsd 12.3 - integrated finisher transportation • a...

  • Page 119

    Bus updated 12/2011 07/2011 2-105 workcentre 5335 family service documentation 012-111, 012-112 status indicator raps initial issue 012-111 h-transport entrance sensor off jam a rap (lx) bsd-on: bsd 12.14 - office finisher lx horizontal transportation the h-transport entrance sensor did not turn off...

  • Page 120

    Bus updated 12/2011 07/2011 2-106 workcentre 5335 family service documentation 012-126, 012-131 initial issue status indicator raps 012-126 h-transport entrance sensor off jam b rap (lx) bsd-on: bsd 12.14 - office finisher lx horizontal transportation after the h-transport entrance sensor turned on,...

  • Page 121

    Bus updated 12/2011 07/2011 2-107 workcentre 5335 family service documentation 012-132, 012-151 status indicator raps initial issue 012-132 finisher entrance sensor on jam rap (lx) bsd-on: bsd 12.16 - office finisher lx transportation after the fuser exit sensor turned on, the finisher entrance sens...

  • Page 122

    Bus updated 12/2011 07/2011 2-108 workcentre 5335 family service documentation 012-152, 012-161 initial issue status indicator raps 012-152 compiler exit sensor on jam rap (lx) bsd-on: bsd 12.16 - office finisher lx transportation after the h-transport exit sensor turned on, the compiler exit sensor...

  • Page 123

    Bus updated 12/2011 07/2011 2-109 workcentre 5335 family service documentation 012-161, 012-211 status indicator raps initial issue if the problem continues, replace the finisher pwb ( pl 23.16 ). 012-211 stacker tray failure rap (lx) bsd-on: bsd 12.24 - office finisher lx stacker tray control stack...

  • Page 124

    Bus updated 12/2011 07/2011 2-110 workcentre 5335 family service documentation 012-211, 012-212 initial issue status indicator raps y n replace the stacker encoder sensor ( pl 23.7 ). Replace the finisher pwb ( pl 23.16 ). Alternately execute component control [012-060], stacker motor up, and [012-0...

  • Page 125

    Bus updated 12/2011 07/2011 2-111 workcentre 5335 family service documentation 012-212, 012-213 status indicator raps initial issue y n replace the stacker height sensor 2 ( pl 23.11 ). Replace the finisher pwb ( pl 23.16 ). Execute component control [012-263], stacker encoder sensor. Manually rotat...

  • Page 126

    Bus updated 12/2011 07/2011 2-112 workcentre 5335 family service documentation 012-213, 012-221 initial issue status indicator raps replace the finisher pwb ( pl 23.16 ). Execute component control [012-263], stacker encoder sensor. Manually rotate the encoder ( pl 23.7 ) to block and unblock the sen...

  • Page 127

    Bus updated 12/2011 07/2011 2-113 workcentre 5335 family service documentation 012-221, 012-223 status indicator raps initial issue y n repair/reconnect as required. Replace the front tamper motor ( pl 23.12 ). If the problem persists, replace the finisher pwb ( pl 23.16 ). Replace the finisher pwb ...

  • Page 128

    Bus updated 12/2011 07/2011 2-114 workcentre 5335 family service documentation 012-223, 012-224 initial issue status indicator raps y n repair/reconnect as required. Replace the front tamper motor ( pl 23.12 ). If the problem persists, replace the finisher pwb ( pl 23.16 ). Replace the finisher pwb ...

  • Page 129

    Bus updated 12/2011 07/2011 2-115 workcentre 5335 family service documentation 012-224, 012-231 status indicator raps initial issue y n repair/reconnect as required. Replace the rear tamper motor ( pl 23.12 ). If the problem persists, replace the finisher pwb ( pl 23.16 ). Replace the finisher pwb (...

  • Page 130

    Bus updated 12/2011 07/2011 2-116 workcentre 5335 family service documentation 012-243, 012-249 initial issue status indicator raps 012-243 booklet folder home sensor on fail rap (lx) bsd-on: bsd 12.17 - office finisher lx folding folder home sensor is not turned on after the lapse of 500ms from mot...

  • Page 131

    Bus updated 12/2011 07/2011 2-117 workcentre 5335 family service documentation 012-260 status indicator raps initial issue 012-260 eject clamp home sensor on failure rap (lx) bsd-on: bsd 12.22 - office finisher lx eject control (1 of 2) after the eject clamp started ascending, the eject clamp home s...

  • Page 132

    Bus updated 12/2011 07/2011 2-118 workcentre 5335 family service documentation 012-263 initial issue status indicator raps 012-263 rear tamper failure rap (lx) bsd-on: bsd 12.18 - office finisher lx tamping & offset (1 of 2) bsd-on: bsd 12.19 - office finisher lx tamping & offset (2 of 2) bsd-on: bs...

  • Page 133

    Bus updated 12/2011 07/2011 2-119 workcentre 5335 family service documentation 012-265, 012-268 status indicator raps initial issue 012-265 booklet folder home sensor off fail rap (lx) bsd-on: bsd 12.17 - office finisher lx folding when the booklet home moves from home position, the folder home sens...

  • Page 134

    Bus updated 12/2011 07/2011 2-120 workcentre 5335 family service documentation 012-269, 012-282 initial issue status indicator raps 012-269 booklet sub-cpu communications fail rap (lx) bsd-on: communications between the finisher pwb and the booklet pwb failed initial actions • check the connectors a...

  • Page 135

    Bus updated 12/2011 07/2011 2-121 workcentre 5335 family service documentation 012-282, 012-283 status indicator raps initial issue go to bsd 12.22 - office finisher lx eject control (1 of 2) . Check for an intermittent circuit or intermittent mechanical problem. If the check is ok, replace the fini...

  • Page 136

    Bus updated 12/2011 07/2011 2-122 workcentre 5335 family service documentation 012-283, 012-284 initial issue status indicator raps execute component control [012-050 set clamp clutch on]. The set clamp clutch ener- gizes. Y n select stop. Check the wires between p/j8877 pins 1 and 2 on the set clam...

  • Page 137

    Bus updated 12/2011 07/2011 2-123 workcentre 5335 family service documentation 012-284, 012-291 status indicator raps initial issue execute component control [012-050 set clamp clutch on]. The set clamp clutch ener- gizes. Y n select stop. Check the wires between p/j8877 pins 1 and 2 on the set clam...

  • Page 138

    Bus updated 12/2011 07/2011 2-124 workcentre 5335 family service documentation 012-295, 012-296 initial issue status indicator raps 012-295 stapler move position sensor on failure rap (lx) bsd-on: bsd 12.20 - office finisher lx staple positioning • after the stapler started moving to the staple posi...

  • Page 139

    Bus updated 12/2011 07/2011 2-125 workcentre 5335 family service documentation 012-296, 012-300 status indicator raps initial issue go to bsd 12.20 - office finisher lx staple positioning check for an intermittent connec- tion. If the check is good, replace the stapler assembly ( pl 23.8 ). If the p...

  • Page 140

    Bus updated 12/2011 07/2011 2-126 workcentre 5335 family service documentation 012-302 , 012-303 initial issue status indicator raps 012-302 finisher front cover open rap (lx) bsd-on: bsd 12.12 - office finisher lx interlock switching the finisher front cover is open. Initial actions • check the ins...

  • Page 141

    Bus updated 12/2011 07/2011 2-127 workcentre 5335 family service documentation 012-334, 012-500 status indicator raps initial issue 012-334 download mode failure rap (lx) failure in previous download (abnormal termination during download); can only start in down- load mode upon turning power on. Pro...

  • Page 142

    Bus updated 12/2011 07/2011 2-128 workcentre 5335 family service documentation 012-700, 012-901 initial issue status indicator raps 012-700 punch box nearly full rap (lx) bsd-on: bsd 12.15 - office finisher lx punch punch box nearly full. Procedure empty the punch box and re-insert. If the fault rem...

  • Page 143

    Bus updated 12/2011 07/2011 2-129 workcentre 5335 family service documentation 012-903, 012-905 status indicator raps initial issue 012-903 paper remains at compiler exit sensor rap (lx) bsd-on: bsd 12.16 - office finisher lx transportation paper remains on the compiler exit sensor. Initial actions ...

  • Page 144

    Bus updated 12/2011 07/2011 2-130 workcentre 5335 family service documentation 012-911, 012-914 initial issue status indicator raps 012-911 stacker lower safety warning rap the height alignment was not successful within 250msec when the height adjustment was performed for output paper to the stacker...

  • Page 145

    Bus updated 12/2011 07/2011 2-131 workcentre 5335 family service documentation 012-923, 012-935 status indicator raps initial issue 012-923 h-transport entrance sensor static jam rap (lx) bsd-on: bsd 12.14 - office finisher lx horizontal transportation during standby, paper was detected by the h-tra...

  • Page 146

    Bus updated 12/2011 07/2011 2-132 workcentre 5335 family service documentation 012-949, 012-965 initial issue status indicator raps 012-949 punch box missing rap (lx) bsd-on: bsd 12.15 - office finisher lx punch punch box set sensor detected punch box to be missing. Initial actions • ensure that the...

  • Page 147

    Bus updated 12/2011 07/2011 2-133 workcentre 5335 family service documentation 012-966, 012-969 status indicator raps initial issue 012-966 scratch sheet compile rap paper was detected that was either out of spec, in poor condition (wrinkled, curled) and was ejected to the compiler. Note: this code ...

  • Page 148

    Bus updated 12/2011 07/2011 2-135 workcentre 5335 family service documentation 013-210 status indicator raps initial issue 013-210 booklet staple move home sensor on rap (lx) bsd-on: bsd 12.25 - office finisher booklet staple positioning booklet staple move home sensor does not turn on within design...

  • Page 149

    Bus updated 12/2011 07/2011 2-136 workcentre 5335 family service documentation 013-211 initial issue status indicator raps 013-211 booklet staple move home sensor off rap (lx) bsd-on: bsd 12.25 - office finisher booklet staple positioning booklet staple move home sensor does not turn off within desi...

  • Page 150

    Bus updated 12/2011 07/2011 2-137 workcentre 5335 family service documentation 013-212 status indicator raps initial issue 013-212 booklet staple move position sensor on fail rap (lx) bsd-on: bsd 12.25 - office finisher booklet staple positioning booklet staple move position sensor does not turn on ...

  • Page 151

    Bus updated 12/2011 07/2011 2-138 workcentre 5335 family service documentation 013-213 initial issue status indicator raps 013-213 booklet staple move position sensor off fail rap (lx) bsd-on: bsd 12.25 - office finisher booklet staple positioning booklet staple move position sensor does not turn of...

  • Page 152

    Bus updated 12/2011 07/2011 2-139 workcentre 5335 family service documentation 013-220, 013-306 status indicator raps initial issue 013-220 folder detect fail rap (lx) bsd-on: bsd 12.17 - office finisher lx folding control logic cannot detect the folder assembly. Procedure execute component control ...

  • Page 153

    Bus updated 12/2011 07/2011 2-140 workcentre 5335 family service documentation 013-307 initial issue status indicator raps 013-307 booklet cover open rap (lx) bsd-on: bsd 12.13 - office finisher lx booklet interlock switching control logic senses that the booklet cover is open. Initial actions ensur...

  • Page 154

    Bus updated 12/2011 07/2011 2-141 workcentre 5335 family service documentation 016-210, 016-211 status indicator raps initial issue 016-210 software option (hdd not exist) rap bsd-on: bsd 16.1 - ess one of the software option functions cannot be executed due to a hdd error or the hdd is not installe...

  • Page 155

    Bus updated 12/2011 07/2011 2-142 workcentre 5335 family service documentation 016-212, 016-213 initial issue status indicator raps 016-212 software option (page memory low) rap bsd-on: bsd 16.1 - ess one of the software option functions cannot be executed due to insufficient page memory capacity. I...

  • Page 156

    Bus updated 12/2011 07/2011 2-143 workcentre 5335 family service documentation 016-214, 016-215 status indicator raps initial issue 016-214 software option fail (fax card not exist) rap bsd-on: bsd 34.1 - fax one of the fax address book functions cannot be executed due to a fax pwb error not install...

  • Page 157

    Bus updated 12/2011 07/2011 2-144 workcentre 5335 family service documentation 016-216 , 016-217 initial issue status indicator raps 016-216 software option fail (extmemory not exist) rap the system detected that the extension memory was not installed. Color scanner or sacan_acs functions cannot be ...

  • Page 158

    Bus updated 12/2011 07/2011 2-145 workcentre 5335 family service documentation 016-218, 016-219 status indicator raps initial issue 016-218 postscript (ps) kit not installed rap bsd-on: bsd 16.1 - ess because postscript (ps) kit is not installed, xdod functions cannot be fulfilled. Note: the postscr...

  • Page 159

    Bus updated 12/2011 07/2011 2-146 workcentre 5335 family service documentation 016-229, 016-230 initial issue status indicator raps 016-229 sw option failure rap bsd-on: bsd 16.1 - ess sw option fail (fcw-ui not exist) the extension mem pwb is not installed. Note: even thought this refers to the uis...

  • Page 160

    Bus updated 12/2011 07/2011 2-147 workcentre 5335 family service documentation 016-231, 016-232 mrc hw initialize rap status indicator raps initial issue 016-231 sw option failed - (image ext pwb not exist) rap this fault is generated when the thumbnail preview pwb is not detected due to failed pwb ...

  • Page 161

    Bus updated 12/2011 07/2011 2-148 workcentre 5335 family service documentation 016-233, 016-234 initial issue status indicator raps 016-233 sw option fail (usb host failed or not installed) rap bsd-on: bsd 16.1 - ess sw optional function not achieved. Any one of the sw optional functions cannot be u...

  • Page 162

    Bus updated 12/2011 07/2011 2-149 workcentre 5335 family service documentation 016-235, 016-310 status indicator raps initial issue 016-235 xcp internal error rap jvm stopped due to an internal error. Initial actions power off/on procedure if the problem persists perform initialize hard disk . 016-3...

  • Page 163

    Bus updated 12/2011 07/2011 2-150 workcentre 5335 family service documentation 016-311 , 016-312 initial issue status indicator raps 016-311 scanner install rap bsd-on: bsd 16.1 - ess the system detected that the scanner is not installed. Procedure • ensure that the customer is programming a job wit...

  • Page 164

    Bus updated 12/2011 07/2011 2-151 workcentre 5335 family service documentation 016-313, 016-314 hybrid water mark not exist rap status indicator raps initial issue 016-313 hybrid water mark setting mismatch rap this is a configuration error type of fault related to the secure watermark kit. Procedur...

  • Page 165

    Bus updated 12/2011 07/2011 2-152 workcentre 5335 family service documentation 016-315, 016-316 initial issue status indicator raps 016-315 iit interface rap bsd-on: bsd 16.1 - ess an error was detected in the if between the iit and the iot. Procedure • ensure that the customer is programming a job ...

  • Page 166

    Bus updated 12/2011 07/2011 2-153 workcentre 5335 family service documentation 016-317, 016-318 status indicator raps initial issue 016-317 page memory error- standard rap bsd-on: bsd 16.1 - ess the system detected an error in the page memory (standard) of the scanner. Initial actions power off/on. ...

  • Page 167

    Bus updated 12/2011 07/2011 2-154 workcentre 5335 family service documentation 016-320, 016-321 initial issue status indicator raps 016-320 doc conversion sw error rap bsd-on: bsd 16.1 - ess a fatal error with doc conversion software was detected. Procedure if powering off then on does not resolve t...

  • Page 168

    Bus updated 12/2011 07/2011 2-155 workcentre 5335 family service documentation 016-322, 016-323 status indicator raps initial issue 016-322 jba account full rap bsd-on: bsd 16.1 - ess the accumulated accounting data in job based accounting reached the specified value. Procedure • switch the power of...

  • Page 169

    Bus updated 12/2011 07/2011 2-156 workcentre 5335 family service documentation 016-325 , 016-326 initial issue status indicator raps 016-325 using personal certificate rap ic certificate card with personal info is used. Procedure set nvm read/write location [790-389] to 0. 016-326 cont-ui cable conn...

  • Page 170

    Bus updated 12/2011 07/2011 2-157 workcentre 5335 family service documentation 016-328, 016-330 memory diag fail-1 rap status indicator raps initial issue 016-328 cont-mcu cable connection fail rap the controller has detected a failure at its cable connection with the mcu. Procedure turn the power o...

  • Page 171

    Bus updated 12/2011 07/2011 2-158 workcentre 5335 family service documentation 016-331 memory diag fail-2 rap, 016-332 memory initial issue status indicator raps 016-331 memory diag fail-2 rap bsd-on: bsd 16.1 - ess cont systemmemory diag fail-2. Capacity of slot2 loaded memory is out of spec. Proce...

  • Page 172

    Bus updated 12/2011 07/2011 2-159 workcentre 5335 family service documentation 016-335 rom diag fail-1 rap, 016-336 status indicator raps initial issue 016-335 rom diag fail-1 rap bsd-on: bsd 16.1 - ess cont program rom diag fail-1. Program rom2 checksum is not correct. Procedure • power off/on. • c...

  • Page 173

    Bus updated 12/2011 07/2011 2-160 workcentre 5335 family service documentation 016-337, 016-338 initial issue status indicator raps 016-337 ess programrom fail-3 rap program rom2 write command failure. Initial actions power off/on procedure remove/insert ess rom dimm. If the problem continues, repla...

  • Page 174

    Bus updated 12/2011 07/2011 2-161 workcentre 5335 family service documentation 016-339, 016-340 status indicator raps initial issue 016-339 ess fontrom fail-2 rap slot1 loaded font rom id is out of spec. Initial actions power off/on procedure perform the following: • remove/insert ess fontrom dimm. ...

  • Page 175

    Bus updated 12/2011 07/2011 2-162 workcentre 5335 family service documentation 016-341, 016-342 initial issue status indicator raps 016-341 ess fontrom fail-4 rap slot2 loaded font rom checksum is out of spec. Initial actions power off/on procedure remove/insert ess fontrom dimm. If the problem cont...

  • Page 176

    Bus updated 12/2011 07/2011 2-163 workcentre 5335 family service documentation 016-345, 016-347 status indicator raps initial issue 016-345 ess nv-memory failure rap initial address data is 0x00. Initial actions power off/on procedure remove/insert system memory. If problem continues, replace ess pw...

  • Page 177

    Bus updated 12/2011 07/2011 2-164 workcentre 5335 family service documentation 016-348, 016-350 initial issue status indicator raps 016-348 ess pagememory failure-2 rap w/r/v test error for page memory. Initial actions power off/on procedure remove/insert system memory. If the problem continues, rep...

  • Page 178

    Bus updated 12/2011 07/2011 2-165 workcentre 5335 family service documentation 016-351, 016-360 status indicator raps initial issue 016-351 ess eeprom diag failure 2 rap bsd-on: bsd 16.1 - ess read/write/verify error for the ess eeprom. Initial actions power off/on. Procedure 1. Check connections be...

  • Page 179

    Bus updated 12/2011 07/2011 2-166 workcentre 5335 family service documentation 016-362, 016-364 initial issue status indicator raps 016-362 cont ui fail-2 rap bsd-on: bsd 16.1 - ess cont ui diagnostic fail-2. Ui communication error has occurred. An error occurred during w/ r/v test of vram. The comm...

  • Page 180

    Bus updated 12/2011 07/2011 2-167 workcentre 5335 family service documentation 016-365, 016-366 status indicator raps initial issue 016-365 cont usb2.0 device fail rap bsd-on: bsd 16.1 - ess cont usb2.0 device diagnostic fail. An error occurred during w/r/v test of pci config inter- val or w/r/v tes...

  • Page 181

    Bus updated 12/2011 07/2011 2-168 workcentre 5335 family service documentation 016-367, 016-368 initial issue status indicator raps 016-367 cont hdd fail-2 rap bsd-on: bsd 16.1 - ess cont hdd diagnostic fail-2. An error occurred during w/r/v test of hdd. Procedure turn the power off then on. If the ...

  • Page 182

    Bus updated 12/2011 07/2011 2-169 workcentre 5335 family service documentation 016-370, 016-371 status indicator raps initial issue 016-370 ess failure rap bsd-on: bsd 16.1 - ess error is detected in rendering engine diagnosis. Initial actions power off/on procedure replace ess pwb ( pl 35.2 ). Chec...

  • Page 183

    Bus updated 12/2011 07/2011 2-170 workcentre 5335 family service documentation 016-372, 016-373 initial issue status indicator raps 016-372 cont hdd filesystem fail-a rap bsd-on: bsd 16.1 - ess boot diag detected a logic error with hdd (partition a). Procedure perform the following: 1. Power off the...

  • Page 184

    Bus updated 12/2011 07/2011 2-171 workcentre 5335 family service documentation 016-374, 016-375 status indicator raps initial issue 016-374 cont hdd filesystem fail-c rap bsd-on: bsd 16.1 - ess boot diag detected a logic error with hdd (partition c). Procedure perform the following: 1. Power off the...

  • Page 185

    Bus updated 12/2011 07/2011 2-172 workcentre 5335 family service documentation 016-376, 016-377 initial issue status indicator raps 016-376 cont hdd filesystem fail-e rap bsd-on: bsd 16.1 - ess boot diag detected a logic error with hdd (partition e). Procedure perform the following: 1. Power off the...

  • Page 186

    Bus updated 12/2011 07/2011 2-173 workcentre 5335 family service documentation 016-378, 016-379 status indicator raps initial issue 016-378 cont hdd filesystem fail-g rap bsd-on: bsd 16.1 - ess boot diag detected a logic error with hdd (partition g). Procedure perform the following: 1. Power off the...

  • Page 187

    Bus updated 12/2011 07/2011 2-174 workcentre 5335 family service documentation 016-380, 016-381 initial issue status indicator raps 016-380 cont hdd filesystem fail-i rap bsd-on: bsd 16.1 - ess boot diag detected a logic error with hdd (partition i). Procedure perform the following: 1. Power off the...

  • Page 188

    Bus updated 12/2011 07/2011 2-175 workcentre 5335 family service documentation 016-382, 016-400 status indicator raps initial issue 016-382 cont hdd filesystem fail-p rap bsd-on: bsd 16.1 - ess boot diag detected a logic error with hdd (partition p). Procedure perform the following: 1. Power off the...

  • Page 189

    Bus updated 12/2011 07/2011 2-176 workcentre 5335 family service documentation 016-401, 016-402 initial issue status indicator raps 016-401 802.1x eap type not supported rap 802.1x authentication method mismatch (the authentication server does not support the authentication method of the machine). A...

  • Page 190

    Bus updated 12/2011 07/2011 2-177 workcentre 5335 family service documentation 016-403, 016-404 status indicator raps initial issue 016-403 802.1x certificate failure rap 802.1x authentication certificate mismatch. The root server certificate for the authentication server is not stored in the machin...

  • Page 191

    Bus updated 12/2011 07/2011 2-178 workcentre 5335 family service documentation 016-405, 016-406 initial issue status indicator raps 016-405 certificate db file error rap certificate data base file is wrong. When certificate database file is loaded while system is on, header error and size error are ...

  • Page 192

    Bus updated 12/2011 07/2011 2-179 workcentre 5335 family service documentation 016-407 , 016-408 status indicator raps initial issue 016-407 xcp plug-in security exception rap package manager detected a security exception error. Procedure modify the plug-in and re-install. 016-408 xcp invalid plug-i...

  • Page 193

    Bus updated 12/2011 07/2011 2-180 workcentre 5335 family service documentation 016-409, 016-410 initial issue status indicator raps 016-409 xcp plug-in version incompatible rap package manager detected an incompatible plug-in version. Procedure modify the plug-in and re-install. 016-410 xcp plug-in ...

  • Page 194

    Bus updated 12/2011 07/2011 2-181 workcentre 5335 family service documentation 016-411, 016-412 status indicator raps initial issue 016-411 xcp unsupported class version rap package manager detected an unsupported class version. Procedure modify the plug-in and re-install. 016-412 xcp plug-in misc e...

  • Page 195

    Bus updated 12/2011 07/2011 2-182 workcentre 5335 family service documentation 016-450, 016-453 initial issue status indicator raps 016-450 smb host name duplicated rap a pc of the same host name exists on the network. Initial actions power off/on procedure refer the customer to the network manageme...

  • Page 196

    Bus updated 12/2011 07/2011 2-183 workcentre 5335 family service documentation 016-454, 016-455 status indicator raps initial issue 016-454 dns dynamic update rap dns dynamic update failed. Initial actions power off/on procedure print a configuration report and have the customer confirm that the dns...

  • Page 197

    Bus updated 12/2011 07/2011 2-184 workcentre 5335 family service documentation 016-456, 016-461 initial issue status indicator raps 016-456 smtp time asynchronous rap a standard time synchronized source message and an asynchronous message was received from the smtp server. Initial actions power off/...

  • Page 198

    Bus updated 12/2011 07/2011 2-185 workcentre 5335 family service documentation 016-500, 016-502 status indicator raps initial issue 016-500 downloader fail rap bsd-on: bsd 16.1 - ess error detected while in data write to cont-rom. (dld (download direct) system) procedure • refer to gp 16 and try ins...

  • Page 199

    Bus updated 12/2011 07/2011 2-186 workcentre 5335 family service documentation 016-503, 016-504 initial issue status indicator raps 016-503 smtp redirector rap the redirector cannot resolve the smtp (simple mail transfer protocol) server address. Initial actions power off/on procedure print a config...

  • Page 200

    Bus updated 12/2011 07/2011 2-187 workcentre 5335 family service documentation 016-505, 016-506 status indicator raps initial issue 016-505 redirector pop authentication rap the redirector cannot pass pop (post office protocol) authentication. Initial actions power off/on procedure print a configura...

  • Page 201

    Bus updated 12/2011 07/2011 2-188 workcentre 5335 family service documentation 016-507, 016-508 initial issue status indicator raps 016-507 image log send rap bsd-on: bsd 16.1 - ess the image log send command 1 in the hdd failed. A log image transfer fails, making it impos- sible to continue a targe...

  • Page 202

    Bus updated 12/2011 07/2011 2-189 workcentre 5335 family service documentation 016-509, 016-510 status indicator raps initial issue 016-509 image log rap bsd-on: bsd 16.1 - ess the image log block send command 1 in the hdd failed. With the system data "auto transfer setting" set to "transfer by the ...

  • Page 203

    Bus updated 12/2011 07/2011 2-190 workcentre 5335 family service documentation 016-511, 016-512 initial issue status indicator raps 016-511 image log rap bsd-on: bsd 16.1 - ess the image log invalid send rule 1 executed in the hd. Initial actions power off/on. With the system data "auto transfer set...

  • Page 204

    Bus updated 12/2011 07/2011 2-191 workcentre 5335 family service documentation 016-513, 016-514 status indicator raps initial issue 016-513 smtp server reception error rap a timeout error occurred when the machine was receiving a response from smtp server (after the machine connected to the server) ...

  • Page 205

    Bus updated 12/2011 07/2011 2-192 workcentre 5335 family service documentation 016-515, 016-516 initial issue status indicator raps 016-515 xps short of memory rap memory shortage is detected in xps (xml paper specification) bridge processing. Procedure • change print mode to “standard” if it is set...

  • Page 206

    Bus updated 12/2011 07/2011 2-193 workcentre 5335 family service documentation 016-517, 016-518 status indicator raps initial issue 016-517 ps booklet illegal color mode change rap psdecomp detects change of process color model or resolution/bi-tone/con-tone parameter while in interpretation of job ...

  • Page 207

    Bus updated 12/2011 07/2011 2-194 workcentre 5335 family service documentation 016-519, 016-522 initial issue status indicator raps 016-519 device dv - reached limit rap device document volume - reached limit. Procedure change the maximum number of documents that can be printed. 016-522 ldap rap the...

  • Page 208

    Bus updated 12/2011 07/2011 2-195 workcentre 5335 family service documentation 016-523, 016-524 status indicator raps initial issue 016-523 ldap rap there is a ssl (secure socket layer) error in the ldap (lightweight directory access proto- col) protocol. Initial actions power off/on procedure have ...

  • Page 209

    Bus updated 12/2011 07/2011 2-196 workcentre 5335 family service documentation 016-525, 016-526 initial issue status indicator raps 016-525 ldap rap there is a ssl (secure socket layer) error in the ldap (lightweight directory access proto- col) protocol. Initial actions power off/on procedure have ...

  • Page 210

    Bus updated 12/2011 07/2011 2-197 workcentre 5335 family service documentation 016-527, 016-529 status indicator raps initial issue 016-527 ldap rap there is a ssl (secure socket layer) error in the ldap (lightweight directory access proto- col) protocol. Initial actions power off/on procedure have ...

  • Page 211

    Bus updated 12/2011 07/2011 2-198 workcentre 5335 family service documentation 016-533, 016-534 initial issue status indicator raps 016-533 kerberos authentication protocol error 37 rap the time setting for the machine and the kerberos (a computer network authentication proto- col, which allows node...

  • Page 212

    Bus updated 12/2011 07/2011 2-199 workcentre 5335 family service documentation 016-535, 016-536 status indicator raps initial issue 016-535 remote download file access error rap the specified fw update file (download image file) is not found in the remote download server. Procedure check the remote ...

  • Page 213

    Bus updated 12/2011 07/2011 2-200 workcentre 5335 family service documentation 016-537, 016-538 initial issue status indicator raps 016-537 remote download server connection error rap the port of the connection destination remote download server is not open. Procedure check the network connection se...

  • Page 214

    Bus updated 12/2011 07/2011 2-201 workcentre 5335 family service documentation 016-539, 016-543 status indicator raps initial issue 016-539 ldap rap there was a kerberos server authentication protocol error. Initial actions power off/on procedure this error was generated by the software. 016-543 att...

  • Page 215

    Bus updated 12/2011 07/2011 2-202 workcentre 5335 family service documentation 016-545, 016-546 initial issue status indicator raps 016-545 attestation agent error 545 (clockskew_err) rap a clock skew error has occurred in attestation. The time of apeosware authentication agent and active directory ...

  • Page 216

    Bus updated 12/2011 07/2011 2-203 workcentre 5335 family service documentation 016-548, 016-553 status indicator raps initial issue 016-548 attestation agent error 548 (unregistered_device) rap the information of the machine that is performing the authentication operation is not in the database (get...

  • Page 217

    Bus updated 12/2011 07/2011 2-204 workcentre 5335 family service documentation 016-554, 016-555 initial issue status indicator raps 016-554 attestation agent error 554 (configration_error) rap the existence check for the specified user in the event of an authentication error has failed. The domain u...

  • Page 218

    Bus updated 12/2011 07/2011 2-205 workcentre 5335 family service documentation 016-556, 016-557 status indicator raps initial issue 016-556 attestation agent error 556 (service_is_processing) rap time-out during database processing. Error has occurred in the database that the apeosware authenticatio...

  • Page 219

    Bus updated 12/2011 07/2011 2-206 workcentre 5335 family service documentation 016-558, 016-559 initial issue status indicator raps 016-558 attestation agent error 558 (misc_err) rap the machine has received an unknown error from the apeosware authentication agent. Procedure turn the power off then ...

  • Page 220

    Bus updated 12/2011 07/2011 2-207 workcentre 5335 family service documentation 016-560, 016-562 status indicator raps initial issue 016-560 attestation agent error 560 rap a communication error has occurred between the apeosware authentication agent and the machine procedure check that the network c...

  • Page 221

    Bus updated 12/2011 07/2011 2-208 workcentre 5335 family service documentation 016-563, 016-564 initial issue status indicator raps 016-563 imagelog memory full (exp. Kit) rap when the system data "log/image creation guarantee level" is set to "high," the thumbnail preview kit has insufficient memor...

  • Page 222

    Bus updated 12/2011 07/2011 2-209 workcentre 5335 family service documentation 016-565, 016-566 status indicator raps initial issue 016-565 backup restore error rap • when performing backup, there is no backup storage destination. • when performing restore or deletion of backup files, there are no b...

  • Page 223

    Bus updated 12/2011 07/2011 2-210 workcentre 5335 family service documentation 016-567, 016-568 initial issue status indicator raps 016-567 nvm backup capacity full rap the backup destination has insufficient capacity. Procedure • before performing the hdd backup, delete existing backup files throug...

  • Page 224

    Bus updated 12/2011 07/2011 2-211 workcentre 5335 family service documentation 016-569, 016-570 status indicator raps initial issue 016-569 attestation agent error 569 rap errors related to the functions of the authentication agent other than listed previously attesta- tion agent error procedure tur...

  • Page 225

    Bus updated 12/2011 07/2011 2-212 workcentre 5335 family service documentation 016-571, 016-572 initial issue status indicator raps 016-571 job ticket parameter mismatch rap decomposer detects job ticket has instruction that is inconsistent with device spec. Procedure check for a mismatch between pa...

  • Page 226

    Bus updated 12/2011 07/2011 2-213 workcentre 5335 family service documentation 016-573, 016-574 status indicator raps initial issue 016-573 job ticket parse error rap xpif parser has received and processed job ticket that has syntax impossible to interpret. Procedure ensure the following: software i...

  • Page 227

    Bus updated 12/2011 07/2011 2-214 workcentre 5335 family service documentation 016-575, 016-576 initial issue status indicator raps 016-575 dns server error in ftp rap in ftp scan, the server was not found on dns. Procedure print a configuration report and have the customer confirm that the dns sett...

  • Page 228

    Bus updated 12/2011 07/2011 2-215 workcentre 5335 family service documentation 016-577, 016-578 status indicator raps initial issue 016-577 ftp service rap ftp service has a problem. Procedure check the following: • ftp service is activated • check that the ftp port number of the server matches the ...

  • Page 229

    Bus updated 12/2011 07/2011 2-216 workcentre 5335 family service documentation 016-579, 016-580 initial issue status indicator raps 016-579 scanning picture error rap there is a problem with the place to save images scanned in ftp scan. Procedure print a configuration report and have the customer co...

  • Page 230

    Bus updated 12/2011 07/2011 2-217 workcentre 5335 family service documentation 016-581, 016-582 status indicator raps initial issue 016-581 file name suffix limit error rap the suffix of a ftp scan file name/folder name exceeds the limit. Procedure change the file name/destination folder, or move or...

  • Page 231

    Bus updated 12/2011 07/2011 2-218 workcentre 5335 family service documentation 016-583, 016-584 initial issue status indicator raps 016-583 lock folder creation failure rap a failure in creating a ftp scan lock folder procedure check the following: • if the existing lock directory (*.Lck) is left on...

  • Page 232

    Bus updated 12/2011 07/2011 2-219 workcentre 5335 family service documentation 016-585, 016-586 status indicator raps initial issue 016-585 file delete failure rap a failure in deleting a ftp scan file. Check the right to access the server. Procedure print a configuration report and have the custome...

  • Page 233

    Bus updated 12/2011 07/2011 2-220 workcentre 5335 family service documentation 016-587, 016-588 initial issue status indicator raps 016-587 folder delete failure rap a failure in deleting a ftp scan folder procedure print a configuration report and have the customer confirm that the default file des...

  • Page 234

    Bus updated 12/2011 07/2011 2-221 workcentre 5335 family service documentation 016-589, 016-590 status indicator raps initial issue 016-589 data read failure rap a failure in reading data from the ftp scan server procedure print a configuration report and have the customer confirm that the default f...

  • Page 235

    Bus updated 12/2011 07/2011 2-222 workcentre 5335 family service documentation 016-591, 016-592 initial issue status indicator raps 016-591 ftp scan filing policy injustice rap incorrect ftp scan filing policy (when additional items are selected). Incorrect filing policy (when additional items are s...

  • Page 236

    Bus updated 12/2011 07/2011 2-223 workcentre 5335 family service documentation 016-593, 016-594 status indicator raps initial issue 016-593 internal scan error rap an internal error occurred in ftp scan. A redirector internal error has occurred after connect- ing to the ftp server. Procedure if the ...

  • Page 237

    Bus updated 12/2011 07/2011 2-224 workcentre 5335 family service documentation 016-595, 016-596 initial issue status indicator raps 016-595 port command failure rap in ftp scan, a port command failed. (network error) procedure if the same operation causes this to reoccur, contact our custom support ...

  • Page 238

    Bus updated 12/2011 07/2011 2-225 workcentre 5335 family service documentation 016-597, 016-598 status indicator raps initial issue 016-597 same name file exists in ftp server rap the process was cancelled since a file (folder) with the same name exists during ftp scan (creditmutuel specifications)....

  • Page 239

    Bus updated 12/2011 07/2011 2-226 workcentre 5335 family service documentation 016-599, 016-600 initial issue status indicator raps 016-599 e-mail message oversize rap in paginating, mail data size per page exceeds system data "max message size." procedure perform the following: 1. Reduce resolution...

  • Page 240

    Bus updated 12/2011 07/2011 2-227 workcentre 5335 family service documentation 016-601, 016-603 status indicator raps initial issue 016-601 illegal access detection rap the number of incorrect authentication login attempts reached the limit. Procedure note: default is 10 users. Nvm location [700-564...

  • Page 241

    Bus updated 12/2011 07/2011 2-228 workcentre 5335 family service documentation 016-604, 016-605 initial issue status indicator raps 016-604 debug log by system rap automatic creation of debug log by system procedure • switch the power off, then on • if problem still exists, replace the ess pwb ( pl ...

  • Page 242

    Bus updated 12/2011 07/2011 2-229 workcentre 5335 family service documentation 016-700, 016-701 status indicator raps initial issue 016-700 password is under minimum rap job with password of which number of digit is below the minimum value for a password is received. Make the minimum number of passw...

  • Page 243

    Bus updated 12/2011 07/2011 2-230 workcentre 5335 family service documentation 016-702, 016-703 initial issue status indicator raps 016-702 out of page buffer rap insufficient print page buffer is detected. Initial actions power off/on procedure • set [print mode] to [high speed] and reduce the prin...

  • Page 244

    Bus updated 12/2011 07/2011 2-231 workcentre 5335 family service documentation 016-704, 016-705 status indicator raps initial issue 016-704 mailbox full rap when accessing the hd, the control logic detected that the mailbox was full (it exceeded the maximum number of documents per box) and aborted t...

  • Page 245

    Bus updated 12/2011 07/2011 2-232 workcentre 5335 family service documentation 016-706, 016-707 initial issue status indicator raps 016-706 maximum users exceeded rap the system detected that a job exceeded the maximum no. Of users for secure and sample prints and aborted the job. Full status was de...

  • Page 246

    Bus updated 12/2011 07/2011 2-233 workcentre 5335 family service documentation 016-708, 016-709 status indicator raps initial issue 016-708 hdd full annotation/watermark rap bsd-on: bsd 16.1 - ess when an annotation/watermark image was to be stored in the hdd, the full status was detected and the jo...

  • Page 247

    Bus updated 12/2011 07/2011 2-234 workcentre 5335 family service documentation 016-710, 016-711 initial issue status indicator raps 016-710 delayed print rap bsd-on: bsd 16.1 - ess • a delay print job was received from the machine that has no hdd installed. • the number of jobs that can be simultane...

  • Page 248

    Bus updated 12/2011 07/2011 2-235 workcentre 5335 family service documentation 016-712, 016-713 status indicator raps initial issue 016-712 panther capacity (i-formatted) rap capability of panther in scan service was deteriorated (i-formatter). Initial actions power off/on procedure • increase the r...

  • Page 249

    Bus updated 12/2011 07/2011 2-236 workcentre 5335 family service documentation 016-714, 016-715 initial issue status indicator raps 016-714 security box enable rap box not opened error was detected during data storage in a mailbox. The mailbox specified for the job does not exist. Initial actions po...

  • Page 250

    Bus updated 12/2011 07/2011 2-237 workcentre 5335 family service documentation 016-716, 016-717 status indicator raps initial issue 016-716 tiff data overflow rap there is a spooling problem with tiff (tagged image file format) data. The system detected that the files to be spooled in tiff exceeded ...

  • Page 251

    Bus updated 12/2011 07/2011 2-238 workcentre 5335 family service documentation 016-718, 016-719 initial issue status indicator raps 016-718 pcl6 memory rap insufficient pcl6 decomposer memory procedure • as the plw memory is fixed, decreasing the resolution may reduce the plw memory. (only when plw ...

  • Page 252

    Bus updated 12/2011 07/2011 2-239 workcentre 5335 family service documentation 016-720, 016-721 status indicator raps initial issue 016-720 pcl command rap a pcl command error occurred during pcl processing. Initial actions power off/on procedure • ask customer to cancel and rerun the job. • disconn...

  • Page 253

    Bus updated 12/2011 07/2011 2-240 workcentre 5335 family service documentation 016-722, 016-723 initial issue status indicator raps 016-722 staple position rap the job was cancelled when the staple position could not be determined. Initial actions ensure the staple position selection matches the ava...

  • Page 254

    Bus updated 12/2011 07/2011 2-241 workcentre 5335 family service documentation 016-724, 016-725 status indicator raps initial issue 016-724 staple position rap the staple selection and hole punch selection is not compatible. Initial actions ensure the staple position selection and hole punch positio...

  • Page 255

    Bus updated 12/2011 07/2011 2-242 workcentre 5335 family service documentation 016-726, 016-727 initial issue status indicator raps 016-726 pdl auto switch rap print language auto judgement has failed. Initial actions power off/on procedure in parallel connection, check it according to the procedure...

  • Page 256

    Bus updated 12/2011 07/2011 2-243 workcentre 5335 family service documentation 016-728 , 016-729 status indicator raps initial issue 016-728 tiff data unsupported rap bsd-on: bsd 34.1 - fax the tiff (tagged image file format) data contains a tag that is not set in the image file expansion library. I...

  • Page 257

    Bus updated 12/2011 07/2011 2-244 workcentre 5335 family service documentation 016-730, 016-731 initial issue status indicator raps 016-730 art command unsupported rap a command not supported by the art was detected. Initial actions power off/on procedure • disconnect then reconnect the ess, mcu all...

  • Page 258

    Bus updated 12/2011 07/2011 2-245 workcentre 5335 family service documentation 016-732, 016-733 status indicator raps initial issue 016-732 form not registered rap the decomposer detected that the form specified in emulation is not registered. Initial actions power off/on procedure • rerun the job. ...

  • Page 259

    Bus updated 12/2011 07/2011 2-246 workcentre 5335 family service documentation 016-734, 016-735 initial issue status indicator raps 016-734 destination report output error rap destination result report output has failed. Procedure 1. Set [receive via smtp] for e-mail receive setting on the sending d...

  • Page 260

    Bus updated 12/2011 07/2011 2-247 workcentre 5335 family service documentation 016-736, 016-737 status indicator raps initial issue 016-736 remote directory lock error rap creation of lock directories has failed procedure 1. Delete any existing lock directories (*.Lck) in the transfer destination ma...

  • Page 261

    Bus updated 12/2011 07/2011 2-248 workcentre 5335 family service documentation 016-738, 016-739 initial issue status indicator raps 016-738 ps booklet output size illegal rap ps booklet print output paper size is illegal. Procedure specify the paper size that allows booklet printing. 016-739 mismatc...

  • Page 262

    Bus updated 12/2011 07/2011 2-249 workcentre 5335 family service documentation 016-740, 016-741 status indicator raps initial issue 016-740 ps booklet output tray incorrect rap ps booklet output tray is incorrect. Procedure • specify the tray that allows booklet printing. • disconnect then reconnect...

  • Page 263

    Bus updated 12/2011 07/2011 2-250 workcentre 5335 family service documentation 016-742, 016-743 initial issue status indicator raps 016-742 download data product id error rap download data product id mismatch. The product id sent by the download data does not match the product id (sysdata: 700-421 ~...

  • Page 264

    Bus updated 12/2011 07/2011 2-251 workcentre 5335 family service documentation 016-744, 016-745 status indicator raps initial issue 016-744 download data checksum error rap download data checksum is not correct. Procedure properly connect the cable to the device and restart the operation. 016-745 xp...

  • Page 265

    Bus updated 12/2011 07/2011 2-252 workcentre 5335 family service documentation 016-746, 016-747 initial issue status indicator raps 016-746 unsupported pdf file rap there was transparency or jbig2 in a pdf version 1.3 file. Procedure • ask customer to print using the driver from acrobat reader. • di...

  • Page 266

    Bus updated 12/2011 07/2011 2-253 workcentre 5335 family service documentation 016-748 , 016-749 status indicator raps initial issue 016-748 hdd full rap bsd-on: bsd 16.1 - ess hdd full status was detected and the job was aborted when accessing a mailbox. Initial actions power off/on procedure 1. Re...

  • Page 267

    Bus updated 12/2011 07/2011 2-254 workcentre 5335 family service documentation 016-750, 016-751 initial issue status indicator raps 016-750 print job rap the control logic detected an error in the print job ticket. Initial actions power off/on procedure • refer customer to user guide section change ...

  • Page 268

    Bus updated 12/2011 07/2011 2-255 workcentre 5335 family service documentation 016-752, 016-753 status indicator raps initial issue 016-752 pdf memory limit rap insufficient memory was detected during pdf bridge processing. Initial actions power off/on procedure • when the print mode is set to [high...

  • Page 269

    Bus updated 12/2011 07/2011 2-256 workcentre 5335 family service documentation 016-754, 016-755 initial issue status indicator raps 016-754 pdf lzw not installed rap pdf lzw not installed. A pdf file that used lzw compression technology was processed by the pdf bridge when the ‘contents bridge expan...

  • Page 270

    Bus updated 12/2011 07/2011 2-257 workcentre 5335 family service documentation 016-756, 016-757 status indicator raps initial issue 016-756 deuteron-prohibit service rap auditron-prohibit service. The use of this service is prohibited. Procedure • ask the account administrator to permit the use of s...

  • Page 271

    Bus updated 12/2011 07/2011 2-258 workcentre 5335 family service documentation 016-758, 016-759 initial issue status indicator raps 016-758 auditron-disabled function rap auditron-disabled function. A function cannot be used due to lack of rights or permission. Procedure 1. Reset to another function...

  • Page 272

    Bus updated 12/2011 07/2011 2-259 workcentre 5335 family service documentation 016-760, 016-761 status indicator raps initial issue 016-760 ps decompose failure rap ps decompose failure. An error occurred during postscript (option) processing. Procedure • set a print mode to ‘speed preferred.’ • res...

  • Page 273

    Bus updated 12/2011 07/2011 2-260 workcentre 5335 family service documentation 016-762, 016-763 initial issue status indicator raps 016-762 print lang not installed rap print lang not installed. A function that is not installed (such as a print language or print util- ity) was specified. Procedure •...

  • Page 274

    Bus updated 12/2011 07/2011 2-261 workcentre 5335 family service documentation 016-764, 016-765 status indicator raps initial issue 016-764 smtp server connect error rap smtp server connect error. It was not possible to connect to the smtp server. Procedure print a configuration report and have the ...

  • Page 275

    Bus updated 12/2011 07/2011 2-262 workcentre 5335 family service documentation 016-766, 016-767 initial issue status indicator raps 016-766 smtp server file system error rap smtp server file system error. An error occurred in the smtp server. Procedure inform the customer that the machine is receivi...

  • Page 276

    Bus updated 12/2011 07/2011 2-263 workcentre 5335 family service documentation 016-768, 016-769 status indicator raps initial issue 016-768 invalid sender address rap invalid sender address. It was not possible to connect to the smtp server because the mail address of this equipment was not correct....

  • Page 277

    Bus updated 12/2011 07/2011 2-264 workcentre 5335 family service documentation 016-770, 016-771 initial issue status indicator raps 016-770 fax function cancelled rap bsd-on: bsd 34.1 - fax the direct fax function is disabled. Procedure to release the direct fax job prohibition, set the target syste...

  • Page 278

    Bus updated 12/2011 07/2011 2-265 workcentre 5335 family service documentation 016-772 , 016-773 status indicator raps initial issue 016-772 scan data repository err (dns library) rap in trying to run a job using smtp, the device found that the device had not been registered on the dns server. (befo...

  • Page 279

    Bus updated 12/2011 07/2011 2-266 workcentre 5335 family service documentation 016-774 , 016-775 initial issue status indicator raps 016-774 hd full - compression convert rap hdd full at compression type conversion. Hdd full occurred when the s-formatter did the compression type conversion of the jb...

  • Page 280

    Bus updated 12/2011 07/2011 2-267 workcentre 5335 family service documentation 016-776 , 016-777 status indicator raps initial issue 016-776 image convert error rap bsd-on: bsd 34.1 - fax an error that is not due to hdd access has occurred during image conversion process at the s-formatter. Initial ...

  • Page 281

    Bus updated 12/2011 07/2011 2-268 workcentre 5335 family service documentation 016-778 , 016-779 initial issue status indicator raps 016-778 hd full - scan image convert rap insufficient hdd capacity was detected during scanned image conversion process in i-format- ter. Hdd full was detected when op...

  • Page 282

    Bus updated 12/2011 07/2011 2-269 workcentre 5335 family service documentation 016-780, 016-781 status indicator raps initial issue 016-780 hd access err-image convert rap a hdd access error was detected during scanned image conversion processing in i-formatter. An error other than hdd full was dete...

  • Page 283

    Bus updated 12/2011 07/2011 2-270 workcentre 5335 family service documentation 016-782, 016-783 initial issue status indicator raps 016-782 scan server login error rap a failure in logging in to the server to transfer a file to it. Failed to log into ftp server failed to log into smb server. Also oc...

  • Page 284

    Bus updated 12/2011 07/2011 2-271 workcentre 5335 family service documentation 016-784, 016-785 status indicator raps initial issue 016-784 server write error rap a failure in writing to the server to transfer a file to it. Ftp command "stor" or write failure, outside of hdd full write error in the ...

  • Page 285

    Bus updated 12/2011 07/2011 2-272 workcentre 5335 family service documentation 016-786, 016-787 initial issue status indicator raps 016-786 hd full-scan write error rap hd full-scan write error. It was not possible to write a file while using the scan function because the hdd capacity was insufficie...

  • Page 286

    Bus updated 12/2011 07/2011 2-273 workcentre 5335 family service documentation 016-787, 016-788 status indicator raps initial issue 016-787 invalid server ip address rap this is a syntax error in the job template during scan to ftp operation and limited to the fol- lowing cases (because of redirecto...

  • Page 287

    Bus updated 12/2011 07/2011 2-274 workcentre 5335 family service documentation 016-789, 016-790 initial issue status indicator raps 016-789 hd full - job memory rap redirector task operational hdd limit overflow. Procedure • [for e-mail send] • use a lower resolution or reduce the size before sendin...

  • Page 288

    Bus updated 12/2011 07/2011 2-275 workcentre 5335 family service documentation 016-791, 016-792 status indicator raps initial issue 016-791 file retrieve fail rap this error occurred during scan to ftp/smb, cwss. Access to the transfer destination and job template storage destination has failed proc...

  • Page 289

    Bus updated 12/2011 07/2011 2-276 workcentre 5335 family service documentation 016-793, 016-794 initial issue status indicator raps 016-793 mf i/o hd full rap mf i/o hd full. The hdd capacity was insufficient. Procedure • delete the files in the hdd. Or, initialize the hd ( initialize hard disk ). •...

  • Page 290

    Bus updated 12/2011 07/2011 2-277 workcentre 5335 family service documentation 016-795, 016-796 status indicator raps initial issue 016-795 media reader format error rap media reader: format error. Procedure 1. Check the contents in the media from the pc. Check the file format/directory in the media...

  • Page 291

    Bus updated 12/2011 07/2011 2-278 workcentre 5335 family service documentation 016-797, 016-798 initial issue status indicator raps 016-797 media reader image file read error rap media reader: image file read error. Procedure 1. Check the contents in the media from the pc. Check whether the print fi...

  • Page 292

    Bus updated 12/2011 07/2011 2-279 workcentre 5335 family service documentation 016-799, 016-910 status indicator raps initial issue 016-799 print instruction failure rap print instruction fail. A print parameter was incorrect. Procedure • perform the job again. • disconnect then reconnect the ess, m...

  • Page 293

    Bus updated 12/2011 07/2011 2-280 workcentre 5335 family service documentation 016-911, 016-940 initial issue status indicator raps 016-911 multi-paper required on a single tray rap the paper and staples requested by the print specification are not loaded, or, different sizes and/or types of paper s...

  • Page 294

    Bus updated 12/2011 07/2011 2-281 workcentre 5335 family service documentation 016-941, 016-942 status indicator raps initial issue 016-941 booklet mixed-in-size image detected rap after the start of a job with booklet selected, mixed-in-size/orientation pages with images were detected. Procedure • ...

  • Page 295

    Bus updated 12/2011 07/2011 2-282 workcentre 5335 family service documentation 016-943, 016-944 initial issue status indicator raps 016-943 insert doc duplex mix size ng rap different size settings for side 1 and side 2 were detected after the document and separa- tors had been inserted for the page...

  • Page 296

    Bus updated 12/2011 07/2011 2-283 workcentre 5335 family service documentation 016-945, 016-946 status indicator raps initial issue 016-945 insert doc duplex print ng rap the documents that do not support 2-sided print has been inserted for the pages for 2- sided print. Procedure • specify the job t...

  • Page 297

    Bus updated 12/2011 07/2011 2-284 workcentre 5335 family service documentation 016-947, 016-948 initial issue status indicator raps 016-947 aps no destination error rap the system detected that no tray is loaded with paper for auto paper selection after the job for which the paper for aps (auto pape...

  • Page 298

    Bus updated 12/2011 07/2011 2-285 workcentre 5335 family service documentation 016-949, 016-981 status indicator raps initial issue 016-949 insert mix doc ng rap the document with a different size/orientation from the operated page was tried to be inserted for the job with attachment specified. Proc...

  • Page 299

    Bus updated 12/2011 07/2011 2-286 workcentre 5335 family service documentation 016-982, 016-983 initial issue status indicator raps 016-982 hdd access error 2 rap hdd access error 2. It was determined that the hdd was full during a collation job, destination storage job, or divided job. Procedure • ...

  • Page 300

    Bus updated 12/2011 07/2011 2-287 workcentre 5335 family service documentation 016-985 status indicator raps initial issue 016-985 data size over flow (scan to e-mail) rap data size over flow (scan to e-mail). It was not possible to send during a scan to e-mail because the data size exceeded the upp...

  • Page 301

    Bus updated 12/2011 07/2011 2-289 workcentre 5335 family service documentation 017-713, 017-714 status indicator raps initial issue 017-713 start tls unsupported fault the smtp server did not respond to starttls. (reference: smtperr_starttls_nonsupport) procedure change the ssl operation mode settin...

  • Page 302

    Bus updated 12/2011 07/2011 2-290 workcentre 5335 family service documentation 017-715, 017-716 initial issue status indicator raps 017-715 ssl cert untrusted fault an ssl server authentication error has occurred because there is something wrong in the server certificate data. (reference: smtperr_ss...

  • Page 303

    Bus updated 12/2011 07/2011 2-291 workcentre 5335 family service documentation 017-717, 017-718 status indicator raps initial issue 017-717 ssl server cert expired fault the validity period of the server certificate has expired. (reference: smtperr_ssl_auth_cert_expired) procedure note: although you...

  • Page 304

    Bus updated 12/2011 07/2011 2-292 workcentre 5335 family service documentation 017-719, 017-720 initial issue status indicator raps 017-719 smtp over ssl internal fault software internal error has occurred during smtp over ssl process. (reference: smtperr_ssl_auth_faulted) procedure repeat the opera...

  • Page 305

    Bus updated 12/2011 07/2011 2-293 workcentre 5335 family service documentation 017-721, 017-722 status indicator raps initial issue 017-721 geographic region fault the geographic region value specified by pjl command is wrong. Procedure correct the geographic region value specified by pjl command an...

  • Page 306

    Bus updated 12/2011 07/2011 2-295 workcentre 5335 family service documentation 018-400, 018-401 status indicator raps initial issue 018-400 ipsec error (configuration mismatch) rap while ipsec is set to enable, password is not set in authentication mode = [pre-shared key] or ipsec certificate is not...

  • Page 307

    Bus updated 12/2011 07/2011 2-296 workcentre 5335 family service documentation 018-402 , 018-403 initial issue status indicator raps 018-402 sip server communication fail rap failed to register system info to the sip registrar server due to any of the following reasons. 1) failed to acquire sip serv...

  • Page 308

    Bus updated 12/2011 07/2011 2-297 workcentre 5335 family service documentation 018-404 , 018-500 status indicator raps initial issue 018-404 sip registration fail (other) rap failed to register system info to the sip registrar server due to any reason other than authenti- cation error. Procedure che...

  • Page 309

    Bus updated 12/2011 07/2011 2-298 workcentre 5335 family service documentation 018-501, 018-502 initial issue status indicator raps 018-501 ca server connection error rap when server certificate and secret key are not available at device start, ssl server necessary to ca cannot be started. Procedure...

  • Page 310

    Bus updated 12/2011 07/2011 2-299 workcentre 5335 family service documentation 018-503, 018-504 status indicator raps initial issue 018-503 ca message receiver timeout rap at smb server login, limitation of workstation that can be logged in with smb scan is detected. Procedure verify designated user...

  • Page 311

    Bus updated 12/2011 07/2011 2-300 workcentre 5335 family service documentation 018-505, 018-506 initial issue status indicator raps 018-505 smb-dos protocol error rap unable to authenticate due to an incorrect smb user name or password. In smb authentication: – the user could not be identified becau...

  • Page 312

    Bus updated 12/2011 07/2011 2-301 workcentre 5335 family service documentation 018-507, 018-508 status indicator raps initial issue 018-507 ca credential error rap while in communication with ca server for authentication, field id of ca server and field id of device are not the same (communication e...

  • Page 313

    Bus updated 12/2011 07/2011 2-302 workcentre 5335 family service documentation 018-509, 018-510 initial issue status indicator raps 018-509 template parameter conflict rap 1. In cui scanning, start of a job designated with template name that does not exit is requested. 2. Job template attribute conf...

  • Page 314

    Bus updated 12/2011 07/2011 2-303 workcentre 5335 family service documentation 018-511, 018-512 status indicator raps initial issue 018-511 dns server un-sets up in bmlinks rap dns server un-sets up in bmlinks. Procedure set dns server address. Alternatively, specify transfer destination bmlinks sto...

  • Page 315

    Bus updated 12/2011 07/2011 2-304 workcentre 5335 family service documentation 018-513, 018-514 initial issue status indicator raps 018-513 bmlinks service not found rap bmlinks service not found. Procedure check the following: - search and obtain latest information - if the storage service for rele...

  • Page 316

    Bus updated 12/2011 07/2011 2-305 workcentre 5335 family service documentation 018-515, 018-516 status indicator raps initial issue 018-515 bmlinks storage-access-error rap bmlinks storage-access-error. Procedure check the following: - if specified filename is allowed in storage location - if specif...

  • Page 317

    Bus updated 12/2011 07/2011 2-306 workcentre 5335 family service documentation 018-517, 018-518 initial issue status indicator raps 018-517 bmlinks storage-full rap bmlinks unsupported-attribute. Procedure check if there is space left in the storage location. 018-518 bmlinks operation-not-available ...

  • Page 318

    Bus updated 12/2011 07/2011 2-307 workcentre 5335 family service documentation 018-519, 018-520 status indicator raps initial issue 018-519 bmlinks unknown-error rap bmlinks unknown-error. Procedure check the following: - search and obtain latest information - if the file can be written to bmlinks s...

  • Page 319

    Bus updated 12/2011 07/2011 2-308 workcentre 5335 family service documentation 018-521, 018-522 initial issue status indicator raps 018-521 request send failure in bmlinks rap internal error in bmlinks scan. Procedure repeat the same operations. If situation does not improve, contact our telephone c...

  • Page 320

    Bus updated 12/2011 07/2011 2-309 workcentre 5335 family service documentation 018-523, 018-524 status indicator raps initial issue 018-523 image send failure in bmlinks rap image send failure in bmlinks. Procedure repeat the same operations. If situation does not improve, contact our telephone cent...

  • Page 321

    Bus updated 12/2011 07/2011 2-310 workcentre 5335 family service documentation 018-525, 018-526 initial issue status indicator raps 018-525 hdd full or hdd access error rap 1. While in cui scan start processing, internal hdd full occurs (job template partition). 2. While in cui scan start processing...

  • Page 322

    Bus updated 12/2011 07/2011 2-311 workcentre 5335 family service documentation 018-527, 018-528 status indicator raps initial issue 018-527 jt monitor internal error rap job template monitor internal error. Procedure retry the operation. 018-528 soap request error rap incorrect argument request is r...

  • Page 323

    Bus updated 12/2011 07/2011 2-312 workcentre 5335 family service documentation 018-529, 018-530 initial issue status indicator raps 018-529 duplicate scan request rap while in cui scan start processing requested from soap client of custom service, another cui scan start request is received. Procedur...

  • Page 324

    Bus updated 12/2011 07/2011 2-313 workcentre 5335 family service documentation 018-531, 018-532 status indicator raps initial issue 018-531 failed to create a new job rap error of jrm detection while in cui scan job start procedure retry the operation. 018-532 too many jobs to create a new job rap e...

  • Page 325

    Bus updated 12/2011 07/2011 2-314 workcentre 5335 family service documentation 018-543, 018-547 initial issue status indicator raps 018-543 shared name error in smb server rap a shared name on the smb scan server is wrong. Procedure • check the shared name specified and set the correct name. [dmp6-2...

  • Page 326

    Bus updated 12/2011 07/2011 2-315 workcentre 5335 family service documentation 018-556, 018-557 status indicator raps initial issue 018-556 http server script error rap due to some reason, the abnormal detection code "xrxerror" was received from the http server. Procedure perform the following. 1. C...

  • Page 327

    Bus updated 12/2011 07/2011 2-316 workcentre 5335 family service documentation 018-558, 018-559 initial issue status indicator raps 018-558 http file not found rap the http directory/file name does not exist. Procedure perform the following. 1. Check that the directory that is specified in the scann...

  • Page 328

    Bus updated 12/2011 07/2011 2-317 workcentre 5335 family service documentation 018-560, 018-561 status indicator raps initial issue 018-560 http server login fail rap http user authentication error. Status 401 was received. Procedure perform the following. 1. Check whether the scanned document desti...

  • Page 329

    Bus updated 12/2011 07/2011 2-318 workcentre 5335 family service documentation 018-562, 018-563 initial issue status indicator raps 018-562 http client error rap http status 4xx (other than 401 or 404) was received. Procedure perform the following. 1. Check whether the scanned document destination h...

  • Page 330

    Bus updated 12/2011 07/2011 2-319 workcentre 5335 family service documentation 018-564, 018-565 status indicator raps initial issue 018-564 host name solution error in http rap dns resolution of the specified host name has failed. Procedure perform the following. • check whether the scanned document...

  • Page 331

    Bus updated 12/2011 07/2011 2-320 workcentre 5335 family service documentation 018-566, 018-567 initial issue status indicator raps 018-566 server connect error in http rap failed to connect to the http server. Procedure perform the following. 1. Check the network cable of the device. 2. Check wheth...

  • Page 332

    Bus updated 12/2011 07/2011 2-321 workcentre 5335 family service documentation 018-568, 018-569 status indicator raps initial issue 018-568 http server ssl access fail rap an error has occurred during ssl/tls connection procedure perform the following. 1. Check whether the scanned document destinati...

  • Page 333

    Bus updated 12/2011 07/2011 2-322 workcentre 5335 family service documentation 018-570, 018-571 initial issue status indicator raps 018-570 http certificate fail rap a client certificate authentication error has occurred in the html server. Procedure perform the following. 1. Check whether the scann...

  • Page 334

    Bus updated 12/2011 07/2011 2-323 workcentre 5335 family service documentation 018-572, 018-573 status indicator raps initial issue 018-572 invalid char in context rap a context name that contains invalid characters was specified. Procedure check whether the specified context name is correct. 018-57...

  • Page 335

    Bus updated 12/2011 07/2011 2-324 workcentre 5335 family service documentation 018-574, 018-575 initial issue status indicator raps 018-574 invalid char in volume rap a volume name that contains invalid characters was specified. Procedure check whether the specified volume name is correct. 018-575 i...

  • Page 336

    Bus updated 12/2011 07/2011 2-325 workcentre 5335 family service documentation 018-576, 018-577 status indicator raps initial issue 018-576 invalid char in path rap a path name that contains invalid characters was specified procedure check whether the specified path name is correct. 018-577 invalid ...

  • Page 337

    Bus updated 12/2011 07/2011 2-326 workcentre 5335 family service documentation 018-578, 018-579 initial issue status indicator raps 018-578 nw server not found rap netware error. A nonexistent server/tree was specified. Procedure perform the following. 1. Check the network cable of the device. 2. Ch...

  • Page 338

    Bus updated 12/2011 07/2011 2-327 workcentre 5335 family service documentation 018-580, 018-581 status indicator raps initial issue 018-580 netware invalid volume rap netware error - a nonexistent volume name was specified. Procedure perform the following. 1. Check whether the netware server is acce...

  • Page 339

    Bus updated 12/2011 07/2011 2-328 workcentre 5335 family service documentation 018-582, 018-583 initial issue status indicator raps 018-582 access right fail rap netware resources access rights verification. One of the following conditions exist: • the user who is logged in does not have the right t...

  • Page 340

    Bus updated 12/2011 07/2011 2-329 workcentre 5335 family service documentation 018-584, 018-585 status indicator raps initial issue 018-584 nw server access fail rap netware error procedure perform the following. 1. Check whether the netware server is accessible from the pc. 2. Execute dsrepair from...

  • Page 341

    Bus updated 12/2011 07/2011 2-330 workcentre 5335 family service documentation 018-586, 018-587 initial issue status indicator raps 018-586 netware login fail rap the netware server has refused the login. Procedure perform the following. 1. Check whether the netware server is accessible from the pc....

  • Page 342

    Bus updated 12/2011 07/2011 2-331 workcentre 5335 family service documentation 018-588, 018-589 status indicator raps initial issue 018-588 scan filing policy invalid rap invalid filing policy (when additional items are selected) was detected after connecting with the server. Procedure when "add" is...

  • Page 343

    Bus updated 12/2011 07/2011 2-332 workcentre 5335 family service documentation 018-590, 018-591 initial issue status indicator raps 018-590 same name exists rap process stopped because a file with the same name already exists procedure perform the same operation again without multiple machines acces...

  • Page 344

    Bus updated 12/2011 07/2011 2-333 workcentre 5335 family service documentation 018-592, 018-593 status indicator raps initial issue 018-592 lock folder create fail rap scan lock folder creation failed procedure check the following: 1. If a lock directory (*.Lck) remained in the transfer destination,...

  • Page 345

    Bus updated 12/2011 07/2011 2-334 workcentre 5335 family service documentation 018-595, 018-596 initial issue status indicator raps 018-595 ldap protocol error 595 rap attestation server detected a duplicated user. Ldap (lightweight directory access protocol) duplicate id is detected in iccg externa...

  • Page 346

    Bus updated 12/2011 07/2011 2-335 workcentre 5335 family service documentation 018-701, 018-702 status indicator raps initial issue 018-701 ldap protocol error 01 rap ldap (lightweight directory access protocol) protocol error in address book operation 01(operation error). Procedure verify that prin...

  • Page 347

    Bus updated 12/2011 07/2011 2-336 workcentre 5335 family service documentation 018-703, 018-704 initial issue status indicator raps 018-703 ldap protocol error 03 rap ldap (lightweight directory access protocol) protocol error in address book operation 03 (search timeout). Procedure verify that prin...

  • Page 348

    Bus updated 12/2011 07/2011 2-337 workcentre 5335 family service documentation 018-705, 018-706 status indicator raps initial issue 018-705 ldap protocol error 05 rap there is a ldap (lightweight directory access protocol) error (comparison request result is false). Procedure verify that print jobs ...

  • Page 349

    Bus updated 12/2011 07/2011 2-338 workcentre 5335 family service documentation 018-707, 018-708 initial issue status indicator raps 018-707 ldap protocol error 07 rap there is a ldap (lightweight directory access protocol) error (designated authentication method is not supported). Procedure verify t...

  • Page 350

    Bus updated 12/2011 07/2011 2-339 workcentre 5335 family service documentation 018-710, 018-711 status indicator raps initial issue 018-710 ldap protocol error 09 rap there is a ldap (lightweight directory access protocol) error (no registration in search range). Procedure verify that print jobs are...

  • Page 351

    Bus updated 12/2011 07/2011 2-340 workcentre 5335 family service documentation 018-712, 018-713 initial issue status indicator raps 018-712 ldap protocol error 12 rap there is a ldap (lightweight directory access protocol) error (extended function is not usable). Procedure verify that print jobs are...

  • Page 352

    Bus updated 12/2011 07/2011 2-341 workcentre 5335 family service documentation 018-714, 018-716 status indicator raps initial issue 018-714 ldap protocol error 14 rap there is a ldap (lightweight directory access protocol) error (sasl bind processing in progress). Procedure verify that print jobs ar...

  • Page 353

    Bus updated 12/2011 07/2011 2-342 workcentre 5335 family service documentation 018-717, 018-718 initial issue status indicator raps 018-717 ldap protocol error 17 rap there is a ldap (lightweight directory access protocol) error (designated attribute is unde- fined). Procedure verify that print jobs...

  • Page 354

    Bus updated 12/2011 07/2011 2-343 workcentre 5335 family service documentation 018-719, 018-720 status indicator raps initial issue 018-719 ldap protocol error 19 rap there is a ldap (lightweight directory access protocol) error (constraint violation). Procedure verify that print jobs are printing o...

  • Page 355

    Bus updated 12/2011 07/2011 2-344 workcentre 5335 family service documentation 018-721, 018-725 initial issue status indicator raps 018-721 ldap protocol error 21 rap there is a ldap (lightweight directory access protocol) error (designated attribute value syn- tax error). Procedure verify that prin...

  • Page 356

    Bus updated 12/2011 07/2011 2-345 workcentre 5335 family service documentation 018-726 , 018-727 status indicator raps initial issue 018-726 kerberos authentication protocol error (70) rap upper ca authentication of user's smart card is not registered on the device. Procedure check if upper ca authe...

  • Page 357

    Bus updated 12/2011 07/2011 2-346 workcentre 5335 family service documentation 018-728 , 018-732 initial issue status indicator raps 018-728 kerberos authentication protocol error (72) rap kdc authentication of kerberos server is invalid (rote ca authentication is not registered on the device, or kd...

  • Page 358

    Bus updated 12/2011 07/2011 2-347 workcentre 5335 family service documentation 018-733, 018-734 status indicator raps initial issue 018-733 ldap protocol error 33 rap there is a ldap (lightweight directory access protocol) error. Procedure verify that print jobs are printing or print a configuration...

  • Page 359

    Bus updated 12/2011 07/2011 2-348 workcentre 5335 family service documentation 018-735, 018-736 initial issue status indicator raps 018-735 ldap protocol error 35 rap there is a ldap (lightweight directory access protocol) error (object at the end). Procedure verify that print jobs are printing or p...

  • Page 360

    Bus updated 12/2011 07/2011 2-349 workcentre 5335 family service documentation 018-748, 018-749 status indicator raps initial issue 018-748 ldap protocol error 48 rap there is a ldap (lightweight directory access protocol) error (authentication rejected). Procedure verify that print jobs are printin...

  • Page 361

    Bus updated 12/2011 07/2011 2-350 workcentre 5335 family service documentation 018-750, 018-751 initial issue status indicator raps 018-750 ldap protocol error 50 rap there is a ldap (lightweight directory access protocol) error (no user access right). Procedure verify that print jobs are printing o...

  • Page 362

    Bus updated 12/2011 07/2011 2-351 workcentre 5335 family service documentation 018-752, 018-753 status indicator raps initial issue 018-752 ldap protocol error 52 rap there is a ldap (lightweight directory access protocol) error (cannot process). Procedure verify that print jobs are printing or prin...

  • Page 363

    Bus updated 12/2011 07/2011 2-352 workcentre 5335 family service documentation 018-754, 018-764 initial issue status indicator raps 018-754 ldap protocol error 54 rap there is a ldap (lightweight directory access protocol) error (loop detected). Procedure verify that print jobs are printing or print...

  • Page 364

    Bus updated 12/2011 07/2011 2-353 workcentre 5335 family service documentation 018-765, 018-766 status indicator raps initial issue 018-765 ldap protocol error rap there is a ldap (lightweight directory access protocol) error (wrong object class designa- tion). Update-related problem procedure verif...

  • Page 365

    Bus updated 12/2011 07/2011 2-354 workcentre 5335 family service documentation 018-767, 018-768 initial issue status indicator raps 018-767 ldap protocol error 67 rap there is a ldap (lightweight directory access protocol) error (not executable with rdn). Update-related problem. Procedure verify tha...

  • Page 366

    Bus updated 12/2011 07/2011 2-355 workcentre 5335 family service documentation 018-769, 018-770 status indicator raps initial issue 018-769 ldap protocol error 69 rap there is a ldap (lightweight directory access protocol) error (object class not changeable). Update-related problem. Procedure verify...

  • Page 367

    Bus updated 12/2011 07/2011 2-356 workcentre 5335 family service documentation 018-771, 018-780 initial issue status indicator raps 018-771 ldap protocol error 71 rap there is a ldap (lightweight directory access protocol) error (influence on multiple dsa). Procedure verify that print jobs are print...

  • Page 368

    Bus updated 12/2011 07/2011 2-357 workcentre 5335 family service documentation 018-781, 018-782 status indicator raps initial issue 018-781 ldap protocol error 81 rap there is a ldap (lightweight directory access protocol) error (cannot connect with server). Procedure verify that print jobs are prin...

  • Page 369

    Bus updated 12/2011 07/2011 2-358 workcentre 5335 family service documentation 018-783, 018-784 initial issue status indicator raps 018-783 ldap protocol error 83 rap there is a ldap (lightweight directory access protocol) error (sent message encoding error). Procedure verify that print jobs are pri...

  • Page 370

    Bus updated 12/2011 07/2011 2-359 workcentre 5335 family service documentation 018-785, 018-786 status indicator raps initial issue 018-785 ldap protocol error 85 rap there is a ldap (lightweight directory access protocol) error (search timeout). Procedure verify that print jobs are printing or prin...

  • Page 371

    Bus updated 12/2011 07/2011 2-360 workcentre 5335 family service documentation 018-787, 018-788 initial issue status indicator raps 018-787 ldap protocol error 87 rap there is a ldap (lightweight directory access protocol) error (error in search filter descrip- tion). Procedure verify that print job...

  • Page 372

    Bus updated 12/2011 07/2011 2-361 workcentre 5335 family service documentation 018-789, 018-790 status indicator raps initial issue 018-789 ldap protocol error 89 rap there is a ldap (lightweight directory access protocol) error (illegal parameter delivered). Procedure verify that print jobs are pri...

  • Page 373

    Bus updated 12/2011 07/2011 2-362 workcentre 5335 family service documentation 018-791, 018-792 initial issue status indicator raps 018-791 ldap protocol error 91 rap there is a ldap (lightweight directory access protocol) error (cannot connect with server). Procedure verify that print jobs are prin...

  • Page 374

    Bus updated 12/2011 07/2011 2-363 workcentre 5335 family service documentation 018-793, 018-794 status indicator raps initial issue 018-793 ldap protocol error 93 rap there is a ldap (lightweight directory access protocol) error (result not sent back). Procedure verify that print jobs are printing o...

  • Page 375

    Bus updated 12/2011 07/2011 2-364 workcentre 5335 family service documentation 018-795, 018-796 initial issue status indicator raps 018-795 ldap protocol error 95 rap there is a ldap (lightweight directory access protocol) error (still more result). Procedure verify that print jobs are printing or p...

  • Page 376

    Bus updated 12/2011 07/2011 2-365 workcentre 5335 family service documentation 018-797 status indicator raps initial issue 018-797 ldap protocol error 97 rap there is a ldap (lightweight directory access protocol) error (max. Number of reference hop exceeded). Procedure verify that print jobs are pr...

  • Page 377

    Bus updated 12/2011 07/2011 2-367 workcentre 5335 family service documentation 021-215, 021-360 status indicator raps initial issue 021-215 invalid accessory type rap the setting for accessory type, nvm location 850-007, does not mkatch the type of accessory installed must be set to 0. Procedure not...

  • Page 378

    Bus updated 12/2011 07/2011 2-368 workcentre 5335 family service documentation 021-515, 021-516 initial issue status indicator raps 021-515 wrong m/c type code rap illegal product code is detected on server side. Soap fault indicating that product code included in the message from the device is ille...

  • Page 379

    Bus updated 12/2011 07/2011 2-369 workcentre 5335 family service documentation 021-523, 021-524 status indicator raps initial issue 021-523 internal error rap software failure where operation can be continued is detected. Or, memory access error where operation can be continued is detected. Or, "cur...

  • Page 380

    Bus updated 12/2011 07/2011 2-370 workcentre 5335 family service documentation 021-525, 021-528 initial issue status indicator raps 021-525 inconsistency of withdrawal status rap withdrawal is requested but withdrawn status is detected internally. When starting withdrawal processing, system data "in...

  • Page 381

    Bus updated 12/2011 07/2011 2-371 workcentre 5335 family service documentation 021-733, 021-941 status indicator raps initial issue 021-733 accessory error rap job fail. Color is inhibited or card limit value is reached while accessory is mounted. Procedure power off/on. If the problem persists, per...

  • Page 382

    Bus updated 12/2011 07/2011 2-372 workcentre 5335 family service documentation 021-942, 021-943 initial issue status indicator raps 021-942 scan service paused by color mode rap with a foreign device accessory installed, there was color mode restriction or the upper limit was reached. Procedure oper...

  • Page 383

    Bus updated 12/2011 07/2011 2-373 workcentre 5335 family service documentation 021-944, 021-945 status indicator raps initial issue 021-944 print service paused by color mode rap one of the following has occurred: 1. "color print prohibited" is set in the machine. When color is prohibited, this erro...

  • Page 384

    Bus updated 12/2011 07/2011 2-374 workcentre 5335 family service documentation 021-946 initial issue status indicator raps 021-946 service paused by color mode rap with a foreign device accessory installed, there was color mode restriction or the upper limit was reached. Procedure operate the color ...

  • Page 385

    Bus updated 12/2011 07/2011 2-375 workcentre 5335 family service documentation 023-600, 023-601 status indicator raps initial issue 023-600 held down key error (ui-panel) note: this is a hidden fault. A hard key on the panel has been found to be held down for one or more consecutive minutes. Procedu...

  • Page 386

    Bus updated 12/2011 07/2011 2-377 workcentre 5335 family service documentation 024-340, 024-341 status indicator raps initial issue 024-340 iot-ess communication 1 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess ess pwb detected a communication failure between iot and ess. Initi...

  • Page 387

    Bus updated 12/2011 07/2011 2-378 workcentre 5335 family service documentation 024-342, 024-343 initial issue status indicator raps 024-342 iot-ess communication 3 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess ess pwb detected a communication failure between iot and ess. Initi...

  • Page 388

    Bus updated 12/2011 07/2011 2-379 workcentre 5335 family service documentation 024-345, 024-346 status indicator raps initial issue 024-345 iot-ess communication 5 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess ess pwb detected a communication failure between iot and ess. Initi...

  • Page 389

    Bus updated 12/2011 07/2011 2-380 workcentre 5335 family service documentation 024-347, 024-348 initial issue status indicator raps 024-347 iot-ess communication 7 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess the ess pwb detected a communication error between the iot and the ...

  • Page 390

    Bus updated 12/2011 07/2011 2-381 workcentre 5335 family service documentation 024-349, 024-350 status indicator raps initial issue 024-349 iot-ess communication 9 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess ess pwb detected a communication failure between iot and ess initia...

  • Page 391

    Bus updated 12/2011 07/2011 2-382 workcentre 5335 family service documentation 024-351, 024-352 initial issue status indicator raps 024-351 iot-ess communication 11 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess ess pwb detected a communication failure between iot and ess initi...

  • Page 392

    Bus updated 12/2011 07/2011 2-383 workcentre 5335 family service documentation 024-353, 024-354 status indicator raps initial issue 024-353 iot-ess communication 13 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess iot-ess communication failure 13. Ess pwb detected a communication...

  • Page 393

    Bus updated 12/2011 07/2011 2-384 workcentre 5335 family service documentation 024-355, 024-356 initial issue status indicator raps 024-355 iot-ess communication 15 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess iot-ess communication failure 15. Ess pwb detected a communication...

  • Page 394

    Bus updated 12/2011 07/2011 2-385 workcentre 5335 family service documentation 024-357, 024-358 status indicator raps initial issue 024-357 iot-ess communication 17 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess iot-ess communication failure 17. Ess pwb detected a communication...

  • Page 395

    Bus updated 12/2011 07/2011 2-386 workcentre 5335 family service documentation 024-359, 024-360 initial issue status indicator raps 024-359 iot-ess communication 19 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess iot-ess communication failure 19. Ess pwb detected a communication...

  • Page 396

    Bus updated 12/2011 07/2011 2-387 workcentre 5335 family service documentation 024-361, 024-362 status indicator raps initial issue 024-361 invalid iot paper size rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess invalid iot paper size group information. Initial actions power off/...

  • Page 397

    Bus updated 12/2011 07/2011 2-388 workcentre 5335 family service documentation 024-363, 024-364 initial issue status indicator raps 024-363 page sync stop rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess during iot output, before output in the specified size, page sync was disabl...

  • Page 398

    Bus updated 12/2011 07/2011 2-389 workcentre 5335 family service documentation 024-365, 024-366 status indicator raps initial issue 024-365 overflow loop back write rap overflow on the loop back write. Procedure switch the power off then on. 024-366 jbig library other failure rap bsd-on: bsd 3.1 - e...

  • Page 399

    Bus updated 12/2011 07/2011 2-390 workcentre 5335 family service documentation 024-367, 024-368 initial issue status indicator raps 024-367 decompression synchronization rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess incorrect line synchronization was detected. Initial actions ...

  • Page 400

    Bus updated 12/2011 07/2011 2-391 workcentre 5335 family service documentation 024-370, 024-371 status indicator raps initial issue 024-370 marker code detection rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess during enlarge, when the file was enlarged only by the specified size...

  • Page 401

    Bus updated 12/2011 07/2011 2-392 workcentre 5335 family service documentation 024-372, 024-373 initial issue status indicator raps 024-372 iot-ess communication fail 22 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess sub system fail. Sending error detected by controller (incorr...

  • Page 402

    Bus updated 12/2011 07/2011 2-393 workcentre 5335 family service documentation 024-374, 024-375 status indicator raps initial issue 024-374 registration con pll parameter fail rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess sub system fail. Regicon adjustment value setting error...

  • Page 403

    Bus updated 12/2011 07/2011 2-394 workcentre 5335 family service documentation 024-376, 024-600 initial issue status indicator raps 024-376 iot-ess communication fail 25 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess sub system fail. (iot): mcu image signal truncation detected ...

  • Page 404

    Bus updated 12/2011 07/2011 2-395 workcentre 5335 family service documentation 024-601, 024-602 status indicator raps initial issue 024-601 billing backup counter 1 rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess there is a billing backup counter error. Procedure perform gp 10 ....

  • Page 405

    Bus updated 12/2011 07/2011 2-396 workcentre 5335 family service documentation 024-603, 024-604 initial issue status indicator raps 024-603 software key master counter rap there is a software key master counter error. Procedure auto-recovers. 024-604 software key backup counter 1 rap there is a soft...

  • Page 406

    Bus updated 12/2011 07/2011 2-397 workcentre 5335 family service documentation 024-605, 024-606 status indicator raps initial issue 024-605 software key backup counter 2 rap there is a software key backup counter 2 error. Procedure auto-recovers. 024-606 billing meter type master counter rap record....

  • Page 407

    Bus updated 12/2011 07/2011 2-398 workcentre 5335 family service documentation 024-607, 024-608 initial issue status indicator raps 024-607 billing meter type backup counter 1 rap record. Billing meter type is automatically repaired. (ess nvm repaired) [this is a hidden fail.] billing meter type (ke...

  • Page 408

    Bus updated 12/2011 07/2011 2-399 workcentre 5335 family service documentation 024-609, 024-610 status indicator raps initial issue 024-609 billing count type master counter rap record. Billing count type is automatically repaired. (ess seep repaired). [this is a hidden fail.] billing count type (ke...

  • Page 409

    Bus updated 12/2011 07/2011 2-400 workcentre 5335 family service documentation 024-611, 024-612 initial issue status indicator raps 024-611 billing count type backup counter 2 rap record. Billing count type is automatically repaired. (iot nvm repaired). [this is a hidden fail.] billing count type (k...

  • Page 410

    Bus updated 12/2011 07/2011 2-401 workcentre 5335 family service documentation 024-613, 024-614 status indicator raps initial issue 024-613 modal break point backup counter 1 rap record. Modal break point is automatically repaired. (ess nvm repaired) [this is a hidden fail.] modal break point (kept ...

  • Page 411

    Bus updated 12/2011 07/2011 2-402 workcentre 5335 family service documentation 024-700, 024-701 initial issue status indicator raps 024-700 memory shortage or hdd not mounted rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess job is unprintable due to [system memory capacity shorta...

  • Page 412

    Bus updated 12/2011 07/2011 2-403 workcentre 5335 family service documentation 024-702, 024-742 status indicator raps initial issue 024-702 paper jam rap job cancellation due to paper jam. When paper jam occurs as printing is in progress for a print service job (when jam recovery is set to "off"). P...

  • Page 413

    Bus updated 12/2011 07/2011 2-404 workcentre 5335 family service documentation 024-746, 024-747 initial issue status indicator raps 024-746 print request failure-paper rap job fail. There are parameters that are incompatible with the specified paper type. The paper type specified by the job is incom...

  • Page 414

    Bus updated 12/2011 07/2011 2-405 workcentre 5335 family service documentation 024-748, 024-775 status indicator raps initial issue 024-748 bates numbering digit over rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess job fail. The number of bates numbering digits is exceeded. In t...

  • Page 415

    Bus updated 12/2011 07/2011 2-406 workcentre 5335 family service documentation 024-900, 024-910 initial issue status indicator raps 024-900 upper tray out of place a tray above the paper tray selected was "out of place" so it was decided that paper feed was impossible. This fault occurs depending on...

  • Page 416

    Bus updated 12/2011 07/2011 2-407 workcentre 5335 family service documentation 024-911, 024-912 status indicator raps initial issue 024-911 tray 2 size mismatch rap bsd-on: bsd 7.2 - tray 2 paper size sensing bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess operation error. Size mism...

  • Page 417

    Bus updated 12/2011 07/2011 2-408 workcentre 5335 family service documentation 024-913, 024-916 initial issue status indicator raps 024-913 tray 4 size mismatch rap bsd-on: bsd 7.4 - tray 4 paper size sensing (ttm) bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 16.1 - ess operation error. Siz...

  • Page 418

    Bus updated 12/2011 07/2011 2-409 workcentre 5335 family service documentation 024-917, 024-926 status indicator raps initial issue 024-917 stacker tray staple set over count rap bsd-on: bsd 3.1 - ess - mcu communication bsd-on: bsd 12.8 - integrated finisher stacker tray control bsd-on: bsd 12.24 -...

  • Page 419

    Bus updated 12/2011 07/2011 2-410 workcentre 5335 family service documentation 024-928 (integrated office finisher), 024-928 (finish- initial issue status indicator raps 024-928 (integrated office finisher) scratch sheet compile rap paper was detected that was either out of spec, in poor condition (...

  • Page 420

    Bus updated 12/2011 07/2011 2-411 workcentre 5335 family service documentation 024-934, 024-936 status indicator raps initial issue 024-934 paper type mismatch rap operation error. Paper type mismatch. This error occurs when the paper fed is different from that specified in the controller (plain pap...

  • Page 421

    Bus updated 12/2011 07/2011 2-412 workcentre 5335 family service documentation 024-937, 024-938 initial issue status indicator raps 024-937 tray 3 paper mismatch rap bsd-on: bsd 7.3 - tray 3 paper size sensing (ttm) operation error. Tray 3 paper type mismatch. 1. Transparencies are loaded in tray 3,...

  • Page 422

    Bus updated 12/2011 07/2011 2-413 workcentre 5335 family service documentation 024-939, 024-942 status indicator raps initial issue 024-939 ohp kind mismatch (not white frame ohp) rap bsd-on: bsd 7.5 - tray 1 paper stacking operation error. Paper type mismatch. The system is shut down (stop) if tran...

  • Page 423

    Bus updated 12/2011 07/2011 2-414 workcentre 5335 family service documentation 024-943, 024-946 initial issue status indicator raps 024-943 booklet low staple rap bsd-on: bsd 12.26 - office finisher booklet staple control (1 of 2 - front) bsd-on: bsd 12.27 - office finisher booklet staple control (2...

  • Page 424

    Bus updated 12/2011 07/2011 2-415 workcentre 5335 family service documentation 024-947, 024-948 status indicator raps initial issue 024-947 tray 2 position rap bsd-on: bsd 7.2 - tray 2 paper size sensing the tray 2 paper size switch detected no tray. Initial actions • switch the power off, then on. ...

  • Page 425

    Bus updated 12/2011 07/2011 2-416 workcentre 5335 family service documentation 024-949, 024-950 initial issue status indicator raps 024-949 tray 4 position rap bsd-on: bsd 7.4 - tray 4 paper size sensing (ttm) the tray 4 paper size switch detected no tray. Initial actions • switch the power off, the...

  • Page 426

    Bus updated 12/2011 07/2011 2-417 workcentre 5335 family service documentation 024-951, 024-952 status indicator raps initial issue 024-951 tray 2 no paper rap bsd-on: bsd 7.6 - tray 2 paper stacking tray 2 is out of paper. Initial actions • power off/on procedure check the installation of the tray ...

  • Page 427

    Bus updated 12/2011 07/2011 2-418 workcentre 5335 family service documentation 024-953, 024-954 initial issue status indicator raps 024-953 tray 4 no paper rap bsd-on: bsd 7.8 - tray 4 paper stacking (ttm) there is no paper in tray 4. Initial actions • check the tray for paper. • switch the power of...

  • Page 428

    Bus updated 12/2011 07/2011 2-419 workcentre 5335 family service documentation 024-959, 024-960 status indicator raps initial issue 024-959 tray 1 size mismatch rap bsd-on: bsd 7.1 - tray 1 paper size sensing the paper size in tray 1 and the paper size specified for printing are different. Initial a...

  • Page 429

    Bus updated 12/2011 07/2011 2-420 workcentre 5335 family service documentation 024-961, 024-962 initial issue status indicator raps 024-961 tray 3 size mismatch rap bsd-on: bsd 7.3 - tray 3 paper size sensing (ttm) the paper size in tray 3 and the paper size specified for printing are different. Ini...

  • Page 430

    Bus updated 12/2011 07/2011 2-421 workcentre 5335 family service documentation 024-963, 024-965 status indicator raps initial issue 024-963 finisher punch dustbox full rap bsd-on: bsd 12.15 - office finisher lx punch operation error. Finisher punch dustbox full. The number of chads has become equal ...

  • Page 431

    Bus updated 12/2011 07/2011 2-422 workcentre 5335 family service documentation 024-966, 024-967 initial issue status indicator raps 024-966 ats/aps destination rap aps/ats is unable to detect the paper size. Initial actions change the paper that is selected or change the tray. Procedure • disconnect...

  • Page 432

    Bus updated 12/2011 07/2011 2-423 workcentre 5335 family service documentation 024-968, 024-969 status indicator raps initial issue 024-968 stapler/punch concurrence rap bsd-on: bsd 12.15 - office finisher lx punch staple position and punch position are the same. Initial actions • check if there is ...

  • Page 433

    Bus updated 12/2011 07/2011 2-424 workcentre 5335 family service documentation 024-976, 024-977 initial issue status indicator raps 024-976 staple status failed rap bsd-on: bsd 12.21 - office finisher lx staple control • after the stapler motor turned on (forward rotation), the system did not detect...

  • Page 434

    Bus updated 12/2011 07/2011 2-425 workcentre 5335 family service documentation 024-979, 024-979 status indicator raps initial issue 024-979 low staples rap (integrated finisher) bsd-on: bsd 12.5 - integrated finisher staple control staples near empty or staple-feed failure. Initial actions power off...

  • Page 435

    Bus updated 12/2011 07/2011 2-426 workcentre 5335 family service documentation 024-980, 024-982 initial issue status indicator raps 024-980 stacker tray full rap bsd-on: bsd 12.24 - office finisher lx stacker tray control the output paper stacked on the finisher stacker tray reaches capacity (for mi...

  • Page 436

    Bus updated 12/2011 07/2011 2-427 workcentre 5335 family service documentation 024-984, 024-989 status indicator raps initial issue 024-984 booklet low staple front rap bsd-on: bsd 12.21 - office finisher lx staple control the booklet low staple software detects low staple condition just before book...

  • Page 437

    Bus updated 12/2011 07/2011 2-428 workcentre 5335 family service documentation 024-990 initial issue status indicator raps 024-990 punch dust full rap bsd-on: bsd 12.15 - office finisher lx punch operation error. Punch dust box full is detected. Procedure • clear the punch dust scrap. If the problem...

  • Page 438

    Bus updated 12/2011 07/2011 2-429 workcentre 5335 family service documentation 025-596, 025-597 status indicator raps initial issue 025-596 diagnostic hdd maintenance rap a error is declared when the hdd fail forecast occurred. Initial actions power off/on procedure check the hdd electrical connecti...

  • Page 439

    Bus updated 12/2011 07/2011 2-431 workcentre 5335 family service documentation 026-400, 026-700 status indicator raps initial issue 026-400 exceed the number of connection of usb host fail rap info. Failure because the usb host port maximum connection has been exceeded. The num- ber of machines that...

  • Page 440

    Bus updated 12/2011 07/2011 2-432 workcentre 5335 family service documentation 026-701, 026-702 initial issue status indicator raps 026-701 address book request overflow rap a large number of address book inquiries are made at a time for the machine’s internal soft- ware from the control panel and m...

  • Page 441

    Bus updated 12/2011 07/2011 2-433 workcentre 5335 family service documentation 026-703, 026-704 status indicator raps initial issue 026-703 abort with logout rap job. At installation of additional document, authentication is already cancelled. When in fax or scan services, authentication is cancelle...

  • Page 442

    Bus updated 12/2011 07/2011 2-434 workcentre 5335 family service documentation 026-705 , 026-706 initial issue status indicator raps 026-705 docuworks short of memory rap shortage of memory was detected during docuworks decomposing. Procedure if "high image quality" is selected for printing, change ...

  • Page 443

    Bus updated 12/2011 07/2011 2-435 workcentre 5335 family service documentation 026-707 , 026-708 status indicator raps initial issue 026-707 docuworks unlock failed rap this error occurs when a password entered from the ui does not match the password set in the content bridge utility while printing ...

  • Page 444

    Bus updated 12/2011 07/2011 2-436 workcentre 5335 family service documentation 026-709 , 026-710 initial issue status indicator raps 026-709 url hdd full rap scan to url hard disk is full. In scan to url, the hdd partition becomes full, and job failed. Procedure try a job again when there is enough ...

  • Page 445

    Bus updated 12/2011 07/2011 2-437 workcentre 5335 family service documentation 026-711 , 026-712 status indicator raps initial issue 026-711 multi-page file size over limit rap the size of a multi-page file generated by scan service exceeded the upper limit. Initial actions the upper limit for each ...

  • Page 446

    Bus updated 12/2011 07/2011 2-438 workcentre 5335 family service documentation 026-713, 026-714 initial issue status indicator raps 026-713 could not detect proxy server automatically rap job. Auto detection of the proxyhas failed. The proxy server could not be detected automatically. When the proxy...

  • Page 447

    Bus updated 12/2011 07/2011 2-439 workcentre 5335 family service documentation 026-715, 026-716 status indicator raps initial issue 026-715 connection to xerox server has timed out rap job. There is no response from the xerox communication server for a certain period of time, resulting in a timeout....

  • Page 448

    Bus updated 12/2011 07/2011 2-440 workcentre 5335 family service documentation 026-717, 026-718 initial issue status indicator raps 026-717 invalid network settings were found rap job. Setting error. An invalid or improper network setting has prevented the machine from com- municating. [procedure ch...

  • Page 449

    Bus updated 12/2011 07/2011 2-441 workcentre 5335 family service documentation 026-719, 026-720 status indicator raps initial issue 026-719 internal error in scan rap job. An error internal to software (during job). Procedure retry the same operation. 026-720 media full rap job. Media space full err...

  • Page 450

    Bus updated 12/2011 07/2011 2-442 workcentre 5335 family service documentation 026-721, 026-722 initial issue status indicator raps 026-721 media access fail rap job. Media access error (during job). An attempt to access media has failed for some reason. Procedure perform the following in order: 1. ...

  • Page 451

    Bus updated 12/2011 07/2011 2-443 workcentre 5335 family service documentation 026-723, 026-726 status indicator raps initial issue 026-723 media access fail rap job. Media access error. (occurs when no job is in progress.) an attempt to access media has failed for some reason. Note: on dmp2009-2 or...

  • Page 452

    Bus updated 12/2011 07/2011 2-444 workcentre 5335 family service documentation 026-727, 026-728 initial issue status indicator raps 026-727 media filepath fail rap job. Media filepath fail. The storage path with the specified character string length (including the filename) cannot be created in the ...

  • Page 453

    Bus updated 12/2011 07/2011 2-445 workcentre 5335 family service documentation 026-729, 026-730 status indicator raps initial issue 026-729 wsd scan data transfer fail rap job. Wsd scan data transfer fail. An error occurred during communication with wsd scan client. Wsd scan client cancelled its job...

  • Page 454

    Bus updated 12/2011 07/2011 2-447 workcentre 5335 family service documentation 027-400, 027-442 status indicator raps initial issue 027-400 net off line rap net off line. Procedure if any other messages are displayed, clear the relevant error. If panel operations are being carried out, finish these ...

  • Page 455

    Bus updated 12/2011 07/2011 2-448 workcentre 5335 family service documentation 027-443, 027-444 initial issue status indicator raps 027-443 dns renewal failure of dynamic rap ipv6 - stateless automatic setting ip address2 duplicated. When 027-442 to 027-447 occur at one time, the faults are displaye...

  • Page 456

    Bus updated 12/2011 07/2011 2-449 workcentre 5335 family service documentation 027-445, 027-446 status indicator raps initial issue 027-445 illegal ip address rap ipv6 “manual setting address” set to m/c is not correct. When 027-442 to 027-447 occur at one time, the faults are displayed in ascending...

  • Page 457

    Bus updated 12/2011 07/2011 2-450 workcentre 5335 family service documentation 027-447, 027-452 initial issue status indicator raps 027-447 duplicate ip address rap device with the same ip address as ipv6 “link local address” of m/c exists on the network. When 027-442 to 027-447 occur at one time, t...

  • Page 458

    Bus updated 12/2011 07/2011 2-451 workcentre 5335 family service documentation 027-500, 027-501 status indicator raps initial issue 027-500 smtp server mail i/o rap the mail i/o cannot resolve the smtp (simple mail transfer protocol) server address. Procedure 1. Specify the correct smtp server name ...

  • Page 459

    Bus updated 12/2011 07/2011 2-452 workcentre 5335 family service documentation 027-502, 027-503 initial issue status indicator raps 027-502 pop authentication rap the mail i/o cannot pass pop (post office protocol) authentication. Initial actions power off/on procedure check that the login name and ...

  • Page 460

    Bus updated 12/2011 07/2011 2-453 workcentre 5335 family service documentation 027-504, 027-513 status indicator raps initial issue 027-504 invalid response reception from smtp server rap an internal error. Or an unexpected response was received from the server. Initial actions power off/on procedur...

  • Page 461

    Bus updated 12/2011 07/2011 2-454 workcentre 5335 family service documentation 027-514 , 027-515 initial issue status indicator raps 027-514 host name resolution with smb scan fails rap resolution of smb server host name or server name fails at dns access in smb transfer of scanner (storage in pc). ...

  • Page 462

    Bus updated 12/2011 07/2011 2-455 workcentre 5335 family service documentation 027-516, 027-518 status indicator raps initial issue 027-516 server connection error in smb rap in sbm scan, there is a problem with the connection to the server. Procedure check that the destination smb server and this m...

  • Page 463

    Bus updated 12/2011 07/2011 2-456 workcentre 5335 family service documentation 027-519, 027-520 initial issue status indicator raps 027-519 scanning picture preservation place error in smb rap job fail. Scan image storage destination or file name specification error during scanner (save to pc) smb t...

  • Page 464

    Bus updated 12/2011 07/2011 2-457 workcentre 5335 family service documentation 027-521, 027-522 status indicator raps initial issue 027-521 file name suffix limit over in smb rap the file name/folder name suffix that can be specified for smb scan has exceeded the limit value. Procedure 1. Change the...

  • Page 465

    Bus updated 12/2011 07/2011 2-458 workcentre 5335 family service documentation 027-523 , 027-524 initial issue status indicator raps 027-523 smb scan lock folder creation failure rap lock folder creation in smb server fails in smb transfer of scanner (storage in pc). Desig- nated lock folder already...

  • Page 466

    Bus updated 12/2011 07/2011 2-459 workcentre 5335 family service documentation 027-525, 027-526 status indicator raps initial issue 027-525 file delete failure rap failed to delete an smb scan file on the smb scan server: 1. Smbcl_ng_bad_file the file does not exist. 2. Smbcl_ng_dos_bad_share the fi...

  • Page 467

    Bus updated 12/2011 07/2011 2-460 workcentre 5335 family service documentation 027-527, 027-528 initial issue status indicator raps 027-527 folder delete failure rap failed to delete a folder on the smb scan server. 1. Smbcl_ng_bad_file the file does not exist. 2. Smbcl_ng_dir_not_empty (new) the di...

  • Page 468

    Bus updated 12/2011 07/2011 2-461 workcentre 5335 family service documentation 027-529, 027-530 status indicator raps initial issue 027-529 data read failure rap an error internal to smb library occurred. Procedure log in to the smb server from another pc using the same user name and check whether y...

  • Page 469

    Bus updated 12/2011 07/2011 2-462 workcentre 5335 family service documentation 027-531 , 027-532 initial issue status indicator raps 027-531 incorrect smb scan filing rap incorrect smb scan filing policy (when additional items are selected) initial actions when "add" is selected for "file name confl...

  • Page 470

    Bus updated 12/2011 07/2011 2-463 workcentre 5335 family service documentation 027-533 , 027-543 status indicator raps initial issue 027-533 internal error in smb scan rap an internal error has occurred during smb scan initial actions power off/on procedure perform the job again. 027-543 server name...

  • Page 471

    Bus updated 12/2011 07/2011 2-464 workcentre 5335 family service documentation 027-547, 027-548 initial issue status indicator raps 027-547 smb protocol error 4-007 rap smb protocol error. An invalid character was detected in the specified domain name. Procedure 1. On the active directory domain con...

  • Page 472

    Bus updated 12/2011 07/2011 2-465 workcentre 5335 family service documentation 027-549, 027-564 status indicator raps initial issue 027-549 smb protocol error 4-009 rap smb protocol error. The specification of password is incorrect. Procedure switch the power off, then on. Perform the same operation...

  • Page 473

    Bus updated 12/2011 07/2011 2-466 workcentre 5335 family service documentation 027-565, 027-566 initial issue status indicator raps 027-565 smb protocol error 4-025 rap smb protocol error. Cannot connect. Procedure check that the authentication server and the device can communicate through the netwo...

  • Page 474

    Bus updated 12/2011 07/2011 2-467 workcentre 5335 family service documentation 027-569, 027-572 status indicator raps initial issue 027-569 smb (tcp/ip) is not started rap smb (tcp/ip) has not been started. Procedure check on centreware internet services that smb (tcp/ip) is active on the [port stat...

  • Page 475

    Bus updated 12/2011 07/2011 2-468 workcentre 5335 family service documentation 027-573, 027-574 initial issue status indicator raps 027-573 smb protocol error 4-033 rap smb protocol error. Incorrect character code. Procedure switch the power off, then on. Perform the same operation again. 027-574 sm...

  • Page 476

    Bus updated 12/2011 07/2011 2-469 workcentre 5335 family service documentation 027-576, 027-578 status indicator raps initial issue 027-576 smb protocol error 4-036 rap smb protocol error. Incorrect domain data size. Procedure switch the power off, then on. Perform the same operation again. 027-578 ...

  • Page 477

    Bus updated 12/2011 07/2011 2-470 workcentre 5335 family service documentation 027-584, 027-585 initial issue status indicator raps 027-584 smb protocol error 4-044 rap smb protocol error. The smb server is in shared security mode. Procedure the smb server may be on windows 95, windows 98, or window...

  • Page 478

    Bus updated 12/2011 07/2011 2-471 workcentre 5335 family service documentation 027-586, 027-587 status indicator raps initial issue 027-586 smb protocol error 4-046 rap smb protocol error. The password has expired. Procedure obtain a valid password from the system administrator. 027-587 smb protocol...

  • Page 479

    Bus updated 12/2011 07/2011 2-472 workcentre 5335 family service documentation 027-588, 027-589 initial issue status indicator raps 027-588 smb protocol error 4-048 rap smb protocol error. The user is invalid. Procedure ask the system administrator to validate the user. Perform the following. After ...

  • Page 480

    Bus updated 12/2011 07/2011 2-473 workcentre 5335 family service documentation 027-590, 027-591 status indicator raps initial issue 027-590 smb protocol error 4-050 rap smb protocol error. The user was locked out. Procedure obtain a valid user account from the system administrator. Or, ask the syste...

  • Page 481

    Bus updated 12/2011 07/2011 2-474 workcentre 5335 family service documentation 027-599, 027-600 initial issue status indicator raps 027-599 smb protocol error 4-other rap job fail. Smb/ldap protocol error (code for others). 1. An error internal to smb library excluding 027-547 through 027-578 occurr...

  • Page 482

    Bus updated 12/2011 07/2011 2-475 workcentre 5335 family service documentation 027-700, 027-701 status indicator raps initial issue 027-700 mail address domain error rap job fail. Sending to the domain of the destination mail address is prohibited. (before connect- ing to the server). The domain of ...

  • Page 483

    Bus updated 12/2011 07/2011 2-476 workcentre 5335 family service documentation 027-702, 027-703 initial issue status indicator raps 027-702 certificate for addresses was not found rap job fail. No certificate for the destination exists. (before connection to the server) when send- ing smime mail (sm...

  • Page 484

    Bus updated 12/2011 07/2011 2-477 workcentre 5335 family service documentation 027-704, 027-705 status indicator raps initial issue 027-704 certificate for recipients untrusted rap when sending smime mail (smlng_key_untrust), certificate for addresses was untrusted. Procedure check certificate path ...

  • Page 485

    Bus updated 12/2011 07/2011 2-478 workcentre 5335 family service documentation 027-706, 027-707 initial issue status indicator raps 027-706 device certificate not found rap job fail. No device certificate exists. (before connection to the server). When smime mail was sent, no certificate was detecte...

  • Page 486

    Bus updated 12/2011 07/2011 2-479 workcentre 5335 family service documentation 027-708, 027-709 status indicator raps initial issue 027-708 certificate valid rap the authentication certificate is not credible. Procedure 1. Check that the mail address written on the device certificate is the same as ...

  • Page 487

    Bus updated 12/2011 07/2011 2-480 workcentre 5335 family service documentation 027-710, 027-711 initial issue status indicator raps 027-710 invalid s/mime mail rap the mail i/o received s/mime (secure/multipurpose internet mail extensions) mail even though s/mime was set to “off”. Procedure • enable...

  • Page 488

    Bus updated 12/2011 07/2011 2-481 workcentre 5335 family service documentation 027-712, 027-713 status indicator raps initial issue 027-712 s/mime mail certificate rap the mail i/o received the s/mime (secure/multipurpose internet mail extensions) signature mail with valid sender certificate but a s...

  • Page 489

    Bus updated 12/2011 07/2011 2-482 workcentre 5335 family service documentation 027-714, 027-715 initial issue status indicator raps 027-714 s/mime mail invalid rap the mail i/o received the s/mime (secure/multipurpose internet mail extensions) signature mail with different sender mail address and si...

  • Page 490

    Bus updated 12/2011 07/2011 2-483 workcentre 5335 family service documentation 027-716, 027-720 status indicator raps initial issue 027-716 e-mail signature rap the system detected that prohibited e-mails without a signature were received. Procedure • disconnect then reconnect the ess, mcu all pwbs ...

  • Page 491

    Bus updated 12/2011 07/2011 2-484 workcentre 5335 family service documentation 027-721 , 027-722 initial issue status indicator raps 027-721 extension server rap the system attempted to connect to the application interface but the host replied that the appli- cation cannot be found. Procedure • eith...

  • Page 492

    Bus updated 12/2011 07/2011 2-485 workcentre 5335 family service documentation 027-723, 027-724 status indicator raps initial issue 027-723 extension server authentication rap the system attempted to connect to the application interface but authentication failed. Procedure • check the user name and ...

  • Page 493

    Bus updated 12/2011 07/2011 2-486 workcentre 5335 family service documentation 027-725, 027-726 initial issue status indicator raps 027-725 extension server operation rap job operation of the application interface failed. Procedure • check the destination host of the application interface and then r...

  • Page 494

    Bus updated 12/2011 07/2011 2-487 workcentre 5335 family service documentation 027-727 , 027-728 status indicator raps initial issue 027-727 extension server parameters rap the parameter used for the application interface is incorrect. Procedure • check the destination host of the application interf...

  • Page 495

    Bus updated 12/2011 07/2011 2-488 workcentre 5335 family service documentation 027-730, 027-731 initial issue status indicator raps 027-730 smtp mail division error rap smtp mail division error. Procedure 1. The number of original pages scanned exceeds the preset pagination value. Increase the prese...

  • Page 496

    Bus updated 12/2011 07/2011 2-489 workcentre 5335 family service documentation 027-732, 027-733 status indicator raps initial issue 027-732 server access error rap job template server access error. Either the job template server has insufficient capacity or a failure has occurred in the server disk....

  • Page 497

    Bus updated 12/2011 07/2011 2-490 workcentre 5335 family service documentation 027-734, 027-735 initial issue status indicator raps 027-734 server certificate error rap the job template server certificate is invalid. Procedure perform the following. 1. Using the https protocol, check whether the job...

  • Page 498

    Bus updated 12/2011 07/2011 2-491 workcentre 5335 family service documentation 027-736, 027-737 status indicator raps initial issue 027-736 device certificate error rap device ssl certificate validation error procedure perform the following. 1. Enable the server certificate validation settings of th...

  • Page 499

    Bus updated 12/2011 07/2011 2-492 workcentre 5335 family service documentation 027-739, 027-740 initial issue status indicator raps 027-739 invalid template server path rap an error was received from the server for the ftp command “cwd” and the specified path of the job template pool server cannot b...

  • Page 500

    Bus updated 12/2011 07/2011 2-493 workcentre 5335 family service documentation 027-741 , 027-742 status indicator raps initial issue 027-741 template server connect rap the system failed in obtaining data connection or list data while connecting to the job tem- plate pool server using the ftp comman...

  • Page 501

    Bus updated 12/2011 07/2011 2-494 workcentre 5335 family service documentation 027-743, 027-744 initial issue status indicator raps 027-743 template server install rap the address format of the job template pool server is incorrect. Procedure • set the parameters related to the job template pool ser...

  • Page 502

    Bus updated 12/2011 07/2011 2-495 workcentre 5335 family service documentation 027-745, 027-746 status indicator raps initial issue 027-745 template address server rap the dns server address is not set during address resolution. Initial actions power off/on procedure • set the dns address. Check the...

  • Page 503

    Bus updated 12/2011 07/2011 2-496 workcentre 5335 family service documentation 027-750, 027-751 initial issue status indicator raps 027-750 fax document inhibited rap ifax document e-mail and ifax transfer instructions were received when ifax document e- mail and ifax transfer is prohibited. Procedu...

  • Page 504

    Bus updated 12/2011 07/2011 2-497 workcentre 5335 family service documentation 027-752, 027-753 status indicator raps initial issue 027-752 required user entry not entered rap the instruction to start the job is issued but the required user entry not entered. Procedure • do not link the entry box to...

  • Page 505

    Bus updated 12/2011 07/2011 2-498 workcentre 5335 family service documentation 027-754, 027-760 initial issue status indicator raps 027-754 job flow service file signature mismatch rap job flow service file signature setting mismatch. Procedure • check the system data setting of the xdw/pdf signatur...

  • Page 506

    Bus updated 12/2011 07/2011 2-499 workcentre 5335 family service documentation 027-761, 027-762 status indicator raps initial issue 027-761 web print time out rap job fail. Although a web print job was received, the machine did not start printing within the [on-demand print duration] time ([on-deman...

  • Page 507

    Bus updated 12/2011 07/2011 2-500 workcentre 5335 family service documentation 027-763 , 027-770 initial issue status indicator raps 027-763 auditron - unable to verify user rap auditron - unable to verify user account because it is unable to communicate with external account server. Initial actions...

  • Page 508

    Bus updated 12/2011 07/2011 2-501 workcentre 5335 family service documentation 027-772, 027-773 status indicator raps initial issue 027-772 smtp server error (helo) rap smtp server error (helo command refusal). Procedure if the device hostname is described in non-ascii characters, set the device hos...

  • Page 509

    Bus updated 12/2011 07/2011 2-502 workcentre 5335 family service documentation 027-774, 027-775 initial issue status indicator raps 027-774 address inaccurate character rap smtp address inaccurate character. Procedure use only ascii characters for the destination email address. 027-775 too many smtp...

  • Page 510

    Bus updated 12/2011 07/2011 2-503 workcentre 5335 family service documentation 027-776, 027-777 status indicator raps initial issue 027-776 smtp server error (ehlo) rap smtp server error (ehlo command refusal). Procedure if the device hostname is described in non-ascii characters, set the device hos...

  • Page 511

    Bus updated 12/2011 07/2011 2-504 workcentre 5335 family service documentation 027-778, 027-779 initial issue status indicator raps 027-778 no mode specified by smtp-auth rap there is no mode specified by smtp-auth. Procedure consult the network administrator; check the server smtp authentication me...

  • Page 512

    Bus updated 12/2011 07/2011 2-505 workcentre 5335 family service documentation 027-796, 027-797 status indicator raps initial issue 027-796 e-mail not printed rap e-mails without attachments were received when the settings were set to [do not print header and content]. Procedure • ask customer to ch...

  • Page 513

    Bus updated 12/2011 07/2011 2-507 workcentre 5335 family service documentation 033-310, 033-311 status indicator raps initial issue 033-310 fax charge function fail rap bsd-on: bsd 34.1 - fax sub-system. The fax send billing function was turned on although multiple lines are installed. Procedure tur...

  • Page 514

    Bus updated 12/2011 07/2011 2-508 workcentre 5335 family service documentation 033-312, 033-313 initial issue status indicator raps 033-312 fax pwb time out rap bsd-on: bsd 34.1 - fax host is unable to enter sleep mode within a specified period of time after receiving "enter sleep mode" request. Pro...

  • Page 515

    Bus updated 12/2011 07/2011 2-509 workcentre 5335 family service documentation 033-314, 033-315 status indicator raps initial issue 033-314 fax/ess software mismatch rap bsd-on: bsd 34.1 - fax controller sw version does support fax pwb sw version procedure switch the power off, then on. Reload softw...

  • Page 516

    Bus updated 12/2011 07/2011 2-510 workcentre 5335 family service documentation 033-316, 033-317 initial issue status indicator raps 033-316 fax device cont error rap bsd-on: bsd 34.1 - fax fatal error occurred in faxdevcont or printformat. Procedure • switch the power off, then on. • ensure that the...

  • Page 517

    Bus updated 12/2011 07/2011 2-511 workcentre 5335 family service documentation 033-318, 033-319 status indicator raps initial issue 033-318 image processing error rap bsd-on: bsd 34.1 - fax fatal error occurred in fax imaging processing procedure • repeat the operation. • ensure that the customer is...

  • Page 518

    Bus updated 12/2011 07/2011 2-512 workcentre 5335 family service documentation 033-320, 033-321 initial issue status indicator raps 033-320 controller no response on booting rap bsd-on: bsd 34.1 - fax controller does not respond to fax within a specified time at booting procedure • switch the power ...

  • Page 519

    Bus updated 12/2011 07/2011 2-513 workcentre 5335 family service documentation 033-322, 033-323 status indicator raps initial issue 033-322 fax i/f timeout rap bsd-on: bsd 34.1 - fax fax2 in fax cont did not respond to an incoming message within a specified period of time. Procedure • switch the pow...

  • Page 520

    Bus updated 12/2011 07/2011 2-514 workcentre 5335 family service documentation 033-324, 033-325 initial issue status indicator raps 033-324 usb state change error rap bsd-on: bsd 34.1 - fax usb entered into an unexpected state. Procedure • switch the power off, then on. • ensure that the customer is...

  • Page 521

    Bus updated 12/2011 07/2011 2-515 workcentre 5335 family service documentation 033-326, 033-327 status indicator raps initial issue 033-326 fax manager fatal error rap bsd-on: bsd 34.1 - fax fatal error detected in fax pwb. Procedure • switch the power off, then on. • ensure that the customer is pro...

  • Page 522

    Bus updated 12/2011 07/2011 2-516 workcentre 5335 family service documentation 033-328, 033-329 initial issue status indicator raps 033-328 failed to initialize fax log rap bsd-on: bsd 34.1 - fax failed to initialize communication log. Procedure • switch the power off, then on. • ensure that the cus...

  • Page 523

    Bus updated 12/2011 07/2011 2-517 workcentre 5335 family service documentation 033-330, 033-331 status indicator raps initial issue 033-330 foip unrecoverable error rap bsd-on: bsd 34.1 - fax fatal software error found in foip (fax over internet protocol) (including t38, sip) procedure • switch the ...

  • Page 524

    Bus updated 12/2011 07/2011 2-518 workcentre 5335 family service documentation 033-332, 033-333 initial issue status indicator raps 033-332 foip controller boot fail rap bsd-on: bsd 34.1 - fax foip (fax over internet protocol) cont did not respond within a specified period of time at booting. Proced...

  • Page 525

    Bus updated 12/2011 07/2011 2-519 workcentre 5335 family service documentation 033-334, 033-335 status indicator raps initial issue 033-334 foip controller message fail rap bsd-on: bsd 34.1 - fax message send function of foip (fax over internet protocol) returned ng. Procedure • switch the power off...

  • Page 526

    Bus updated 12/2011 07/2011 2-520 workcentre 5335 family service documentation 033-336, 033-337 initial issue status indicator raps 033-336 access to a non-mounted channel rap bsd-on: bsd 34.1 - fax a message to a channel that is not installed is received from foip (fax over internet proto- col). Pr...

  • Page 527

    Bus updated 12/2011 07/2011 2-521 workcentre 5335 family service documentation 033-338, 033-363 status indicator raps initial issue 033-338 illegal type of faxbox rap bsd-on: bsd 34.1 - fax "fax kit” has been connected to the model to which “fax kit 2” should be connected procedure remove the “fax k...

  • Page 528

    Bus updated 12/2011 07/2011 2-522 workcentre 5335 family service documentation 033-500, 033-501 initial issue status indicator raps 033-500 no cs after rs req rap bsd-on: bsd 34.1 - fax cs of the modem did not turn on in response to rs request. Procedure • check the status of the machine sending the...

  • Page 529

    Bus updated 12/2011 07/2011 2-523 workcentre 5335 family service documentation 033-502, 033-503 status indicator raps initial issue 033-502 post message resend exceeded rap bsd-on: bsd 34.1 - fax sent post message command three times, but no response. Procedure • check the status of the machine send...

  • Page 530

    Bus updated 12/2011 07/2011 2-524 workcentre 5335 family service documentation 033-504, 033-505 initial issue status indicator raps 033-504 t2 timeout rap bsd-on: bsd 34.1 - fax t2 timeout has occurred. Procedure • check the status of the machine sending the fax, and retry fax job. • check phone lin...

  • Page 531

    Bus updated 12/2011 07/2011 2-525 workcentre 5335 family service documentation 033-506, 033-507 status indicator raps initial issue 033-506 dcn receive rap bsd-on: bsd 34.1 - fax received dcn (disconnect message) procedure • user on machine sending the fax cancelled fax sending job, or a problem exi...

  • Page 532

    Bus updated 12/2011 07/2011 2-526 workcentre 5335 family service documentation 033-508, 033-509 initial issue status indicator raps 033-508 destination polling error rap bsd-on: bsd 34.1 - fax fax message is not ready to be sent in response to polling request procedure • fax message should be ready ...

  • Page 533

    Bus updated 12/2011 07/2011 2-527 workcentre 5335 family service documentation 033-510, 033-511 status indicator raps initial issue 033-510 fallback error rap bsd-on: bsd 34.1 - fax received ftt at 2400 bps procedure • check the status of the machine sending the fax, and retry fax job. • check phone...

  • Page 534

    Bus updated 12/2011 07/2011 2-528 workcentre 5335 family service documentation 033-512, 033-513 initial issue status indicator raps 033-512 remote has no relay rap bsd-on: bsd 34.1 - fax fax machine on the other end does not support relay broadcasting procedure • ensure that the customer is programm...

  • Page 535

    Bus updated 12/2011 07/2011 2-529 workcentre 5335 family service documentation 033-514, 033-516 status indicator raps initial issue 033-514 carrier down detected rap bsd-on: bsd 34.1 - fax phone line carrier down procedure • check the status of the machine sending the fax, and retry fax job. • check...

  • Page 536

    Bus updated 12/2011 07/2011 2-530 workcentre 5335 family service documentation 033-517, 033-518 initial issue status indicator raps 033-517 ecm phase c flag timeout rap bsd-on: bsd 34.1 - fax ecm phase c flag timeout procedure • check the status of the machine sending the fax, and retry fax job. • c...

  • Page 537

    Bus updated 12/2011 07/2011 2-531 workcentre 5335 family service documentation 033-519, 033-520 status indicator raps initial issue 033-519 pts has no sep capability rap bsd-on: bsd 34.1 - fax receiving machine does not support sep procedure • check the status of the machine sending the fax, and ret...

  • Page 538

    Bus updated 12/2011 07/2011 2-532 workcentre 5335 family service documentation 033-521, 033-522 initial issue status indicator raps 033-521 transmission canceled via dtmf rap bsd-on: bsd 34.1 - fax the device has sent an order refusal signal and stopped the communication procedure • the receiving fa...

  • Page 539

    Bus updated 12/2011 07/2011 2-533 workcentre 5335 family service documentation 033-523, 033-524 status indicator raps initial issue 033-523 line 1 not connected rap bsd-on: bsd 34.1 - fax procedure • check the status of the machine sending the fax, and retry fax job. • check phone line connection, g...

  • Page 540

    Bus updated 12/2011 07/2011 2-534 workcentre 5335 family service documentation 033-525, 033-526 initial issue status indicator raps 033-525 line 3 not connected rap bsd-on: bsd 34.1 - fax procedure • switch the power off, then on. • check the status of the machine sending the fax, and retry fax job....

  • Page 541

    Bus updated 12/2011 07/2011 2-535 workcentre 5335 family service documentation 033-527, 033-528 status indicator raps initial issue 033-527 eor-q send rap bsd-on: bsd 34.1 - fax procedure • switch the power off, then on. • check the status of the machine sending the fax, and retry fax job. • check p...

  • Page 542

    Bus updated 12/2011 07/2011 2-536 workcentre 5335 family service documentation 033-529, 033-530 initial issue status indicator raps 033-529 rtn receive rap bsd-on: bsd 34.1 - fax procedure • switch the power off, then on. • check the status of the machine sending the fax, and retry fax job. • check ...

  • Page 543

    Bus updated 12/2011 07/2011 2-537 workcentre 5335 family service documentation 033-531, 033-532 status indicator raps initial issue 033-531 dtmf procedure error rap bsd-on: bsd 34.1 - fax communication cancelled due to dtmf procedure error procedure • switch the power off, then on. • check the statu...

  • Page 544

    Bus updated 12/2011 07/2011 2-538 workcentre 5335 family service documentation 033-533, 033-534 initial issue status indicator raps 033-533 t.30 protocol error rap bsd-on: bsd 34.1 - fax procedure • switch the power off, then on. • check the status of the machine sending the fax, and retry fax job. ...

  • Page 545

    Bus updated 12/2011 07/2011 2-539 workcentre 5335 family service documentation 033-535, 033-536 status indicator raps initial issue 033-535 dcn receive at phase b send rap bsd-on: bsd 34.1 - fax received dcn (disconnect message) in response to phase b command (dcs/nss/nsc/ dtc) procedure • switch th...

  • Page 546

    Bus updated 12/2011 07/2011 2-540 workcentre 5335 family service documentation 033-537, 033-538 initial issue status indicator raps 033-537 in/out conflict rap bsd-on: bsd 34.1 - fax fax send was canceled due to incoming call/outgoing call conflict procedure • switch the power off, then on. • check ...

  • Page 547

    Bus updated 12/2011 07/2011 2-541 workcentre 5335 family service documentation 033-539, 033-540 status indicator raps initial issue 033-539 fax receive image process error rap bsd-on: bsd 34.1 - fax procedure • retry fax job. • switch the power off, then on. • check destination is correct, check mai...

  • Page 548

    Bus updated 12/2011 07/2011 2-542 workcentre 5335 family service documentation 033-541, 033-542 initial issue status indicator raps 033-541 no destination specified rap bsd-on: bsd 34.1 - fax unable to initiate call because no auto dial specified procedure • reprogram auto dial info, and retry fax j...

  • Page 549

    Bus updated 12/2011 07/2011 2-543 workcentre 5335 family service documentation 033-543, 033-544 status indicator raps initial issue 033-543 illegal dial data rap bsd-on: bsd 34.1 - fax auto dial contains invalid data procedure • reprogram auto dial info, and retry fax job. • ensure that the customer...

  • Page 550

    Bus updated 12/2011 07/2011 2-544 workcentre 5335 family service documentation 033-545, 033-546 initial issue status indicator raps 033-545 t0 timeout rap bsd-on: bsd 34.1 - fax initial actions (3-line fax option only) if this fault occurs only when attempting a broadcast fax and when attempting a b...

  • Page 551

    Bus updated 12/2011 07/2011 2-545 workcentre 5335 family service documentation 033-547, 033-548 status indicator raps initial issue 033-547 abort during transmission rap the fax job was intentionally aborted procedure no action 033-548 cannot perform manual send rap bsd-on: bsd 34.1 - fax no line av...

  • Page 552

    Bus updated 12/2011 07/2011 2-546 workcentre 5335 family service documentation 033-549, 033-550 initial issue status indicator raps 033-549 fax service disabled rap bsd-on: bsd 34.1 - fax fax service was disabled because of shortage of memory, too many jobs in queue, or system fail procedure • retry...

  • Page 553

    Bus updated 12/2011 07/2011 2-547 workcentre 5335 family service documentation 033-551, 033-552 status indicator raps initial issue 033-551 fax i/f error rap bsd-on: bsd 34.1 - fax some operation interrupted the fax job before the fax transmission was completed procedure • retry fax job later. • ens...

  • Page 554

    Bus updated 12/2011 07/2011 2-548 workcentre 5335 family service documentation 033-553, 033-554 initial issue status indicator raps 033-553 no mailbox/relay rap bsd-on: bsd 34.1 - fax f code sent from the machine on the other end requests a function which this fax machine does not have. Procedure • ...

  • Page 555

    Bus updated 12/2011 07/2011 2-549 workcentre 5335 family service documentation 033-555, 033-556 status indicator raps initial issue 033-555 incorrect machine password rap bsd-on: bsd 34.1 - fax the password entered from this machine did not match password received from other machine. Procedure • che...

  • Page 556

    Bus updated 12/2011 07/2011 2-550 workcentre 5335 family service documentation 033-557, 033-558 initial issue status indicator raps 033-557 destinations or services overflow rap bsd-on: bsd 34.1 - fax the number of requested services or the number of requested destinations exceeded the upper limit. ...

  • Page 557

    Bus updated 12/2011 07/2011 2-551 workcentre 5335 family service documentation 033-563, 033-564 status indicator raps initial issue 033-563 wrong paper size rap bsd-on: bsd 34.1 - fax the available paper does not match the size of the faxed document procedure • load the correct paper and retry fax j...

  • Page 558

    Bus updated 12/2011 07/2011 2-552 workcentre 5335 family service documentation 033-565, 033-566 initial issue status indicator raps 033-565 destination overflow rap bsd-on: bsd 34.1 - fax the number of requested destinations exceeded the upper limit. Procedure • try the job later when the queue is s...

  • Page 559

    Bus updated 12/2011 07/2011 2-553 workcentre 5335 family service documentation 033-567, 033-568 status indicator raps initial issue 033-567 illegal dial data rap bsd-on: bsd 34.1 - fax auto dial data contains invalid data procedure • program auto dial correctly and retry fax job. • ensure that the c...

  • Page 560

    Bus updated 12/2011 07/2011 2-554 workcentre 5335 family service documentation 033-569, 033-570 initial issue status indicator raps 033-569 image direction conflict rap bsd-on: bsd 34.1 - fax orientation of image data does not match orientation of paper from paper source. Procedure • feed paper as d...

  • Page 561

    Bus updated 12/2011 07/2011 2-555 workcentre 5335 family service documentation 033-571, 033-572 status indicator raps initial issue 033-571 manual send job canceled rap bsd-on: bsd 34.1 - fax when the machine is about to execute a fax job, the machine detected fax report log full state. Procedure • ...

  • Page 562

    Bus updated 12/2011 07/2011 2-556 workcentre 5335 family service documentation 033-573, 033-574 initial issue status indicator raps 033-573 domain regulation check error rap bsd-on: bsd 34.1 - fax unauthorized domain was selected when selecting destination. Procedure • check destination is correct. ...

  • Page 563

    Bus updated 12/2011 07/2011 2-557 workcentre 5335 family service documentation 033-575, 033-576 status indicator raps initial issue 033-575 modem polarity inversion detected rap polarity inversion has been detected. Procedure retry the same operation. 033-576 inaccurate dial data rap bsd-on: bsd 34....

  • Page 564

    Bus updated 12/2011 07/2011 2-558 workcentre 5335 family service documentation 033-577, 033-578 initial issue status indicator raps 033-577 modem image under run rap an underrun has occurred in a modem. Procedure retry the same operation. 033-578 modem frame size over rap bsd-on: bsd 34.1 - fax the ...

  • Page 565

    Bus updated 12/2011 07/2011 2-559 workcentre 5335 family service documentation 033-580, 033-581 status indicator raps initial issue 033-580 missing voip gateway rap bsd-on: bsd 34.1 - fax voip gateway, which corresponds to the entered phone number, does not exist. Procedure • set correctly the addre...

  • Page 566

    Bus updated 12/2011 07/2011 2-560 workcentre 5335 family service documentation 033-582, 033-583 initial issue status indicator raps 033-582 mismatched ability rap bsd-on: bsd 34.1 - fax sip connection was rejected due to inconsistency in capability information. Procedure • check setting on sip serve...

  • Page 567

    Bus updated 12/2011 07/2011 2-561 workcentre 5335 family service documentation 033-584, 033-585 status indicator raps initial issue 033-584 sip request timeout rap bsd-on: bsd 34.1 - fax sip communication ended by timeout. Procedure • check that the address or telephone number for entry is correct. ...

  • Page 568

    Bus updated 12/2011 07/2011 2-562 workcentre 5335 family service documentation 033-586, 033-587 initial issue status indicator raps 033-586 t38 protocol not ready rap bsd-on: bsd 34.1 - fax • ip address is not determined, • or, the machine failed to get an ip address through dhcp, • or when using si...

  • Page 569

    Bus updated 12/2011 07/2011 2-563 workcentre 5335 family service documentation 033-588, 033-589 status indicator raps initial issue 033-588 t38 packet lost rap bsd-on: bsd 34.1 - fax detected a unrecoverable loss of t38 packet data. Procedure • if there is any other job in process, wait until the jo...

  • Page 570

    Bus updated 12/2011 07/2011 2-564 workcentre 5335 family service documentation 033-590, 033-591 initial issue status indicator raps 033-590 t38 send error rap bsd-on: bsd 34.1 - fax error occurred when sending packet data (tcp, udp, rtp) at t38 protocol. Procedure • check network cable is connected ...

  • Page 571

    Bus updated 12/2011 07/2011 2-565 workcentre 5335 family service documentation 033-592, 033-593 status indicator raps initial issue 033-592 foip internal timeout rap bsd-on: bsd 34.1 - fax timeout caused by a factor which does not require to send timeout notification. Either receiv- ing image data e...

  • Page 572

    Bus updated 12/2011 07/2011 2-566 workcentre 5335 family service documentation 033-710, 033-711 initial issue status indicator raps 033-710 no document rap bsd-on: bsd 34.1 - fax the specified document does not exist. Initial actions power off/on procedure • ask customer to cancel the job and resend...

  • Page 573

    Bus updated 12/2011 07/2011 2-567 workcentre 5335 family service documentation 033-712, 033-713 status indicator raps initial issue 033-712 fax control rap bsd-on: bsd 34.1 - fax memory is at maximum limit. Initial actions power off/on procedure • ask customer to cancel the job and resend. • ensure ...

  • Page 574

    Bus updated 12/2011 07/2011 2-568 workcentre 5335 family service documentation 033-716, 033-717 initial issue status indicator raps 033-716 no specified mailbox rap bsd-on: bsd 34.1 - fax the specified mailbox does not exist. Initial actions power off/on procedure • ensure that the customer is progr...

  • Page 575

    Bus updated 12/2011 07/2011 2-569 workcentre 5335 family service documentation 033-718, 033-719 status indicator raps initial issue 033-718 no document in mailbox rap bsd-on: bsd 34.1 - fax the document does not exist in the polling send box or the specified mailbox. Initial actions power off/on pro...

  • Page 576

    Bus updated 12/2011 07/2011 2-570 workcentre 5335 family service documentation 033-721, 033-724 initial issue status indicator raps 033-721 fax page creation failed rap bsd-on: bsd 34.1 - fax the specified page cannot be created. Procedure • ask customer to cancel the job and resend. • ensure that t...

  • Page 577

    Bus updated 12/2011 07/2011 2-571 workcentre 5335 family service documentation 033-725, 033-726 status indicator raps initial issue 033-725 insufficient hdd space rap bsd-on: bsd 34.1 - fax the hdd was full during fax receive, format or report creation. 2-sided printing not avail- able when receivin...

  • Page 578

    Bus updated 12/2011 07/2011 2-572 workcentre 5335 family service documentation 033-727, 033-728 initial issue status indicator raps 033-727 cannot rotate image rap bsd-on: bsd 34.1 - fax rotation is not available when receiving fax (insufficient memory). Initial actions power off/on procedure • prin...

  • Page 579

    Bus updated 12/2011 07/2011 2-573 workcentre 5335 family service documentation 033-731, 033-732 status indicator raps initial issue 033-731 inconsistent instructions rap bsd-on: bsd 34.1 - fax when the system was waiting to receive a fax job, a simultaneous request from the user to stop the job was ...

  • Page 580

    Bus updated 12/2011 07/2011 2-574 workcentre 5335 family service documentation 033-733, 033-734 initial issue status indicator raps 033-733 fax document number rap bsd-on: bsd 34.1 - fax the job document number related to the job could not be obtained. Procedure • ask customer to cancel the job and ...

  • Page 581

    Bus updated 12/2011 07/2011 2-575 workcentre 5335 family service documentation 033-735, 033-736 status indicator raps initial issue 033-735 fax memory allocate timeout rap bsd-on: bsd 34.1 - fax an error occurred in reserving fax receive memory. Procedure • ask customer to request a re-resend. • ens...

  • Page 582

    Bus updated 12/2011 07/2011 2-576 workcentre 5335 family service documentation 033-737, 033-738 initial issue status indicator raps 033-737 fax card job canceled rap bsd-on: bsd 34.1 - fax the fax controller detected a failure and could not continue processing the job. Initial actions power off/on p...

  • Page 583

    Bus updated 12/2011 07/2011 2-577 workcentre 5335 family service documentation 033-740 , 033-741 status indicator raps initial issue 033-740 fax immediate receive print canceled rap bsd-on: bsd 34.1 - fax the user canceled immediate printing upon receiving. Procedure • job cancel by user request. No...

  • Page 584

    Bus updated 12/2011 07/2011 2-578 workcentre 5335 family service documentation 033-742, 033-743 initial issue status indicator raps 033-742 fax page read close timeout rap bsd-on: bsd 34.1 - fax when transferring image data to the fax card, the conditions for sending the response to the fax card did...

  • Page 585

    Bus updated 12/2011 07/2011 2-579 workcentre 5335 family service documentation 033-744, 033-745 status indicator raps initial issue 033-744 fax page write close timeout rap bsd-on: bsd 34.1 - fax when transferring image data to the fax pwb, the conditions for sending the response to the fax pwb did ...

  • Page 586

    Bus updated 12/2011 07/2011 2-580 workcentre 5335 family service documentation 033-746, 033-747 initial issue status indicator raps 033-746 fax data read timeout rap bsd-on: bsd 34.1 - fax when transferring image data to the fax pwb, the conditions for sending the response to the fax pwb did not mat...

  • Page 587

    Bus updated 12/2011 07/2011 2-581 workcentre 5335 family service documentation 033-749, 033-750 status indicator raps initial issue 033-749 fax card memory error rap bsd-on: bsd 34.1 - fax during fax formatting, the extended image data is larger than the memory reserved. Initial actions power off/on...

  • Page 588

    Bus updated 12/2011 07/2011 2-582 workcentre 5335 family service documentation 033-751, 033-755 initial issue status indicator raps 033-751 activity report suspended rap when a communication management report occurred at a print prohibited time period, the machine just goes into sleep mode and the r...

  • Page 589

    Bus updated 12/2011 07/2011 2-583 workcentre 5335 family service documentation 033-790, 033-791 status indicator raps initial issue 033-790 fax control rap bsd-on: bsd 34.1 - fax the fax pwb re-dial wait status was set without calculating the number of re-dial attempts. Procedure ask customer to can...

  • Page 590

    Bus updated 12/2011 07/2011 2-584 workcentre 5335 family service documentation 033-792 initial issue status indicator raps 033-792 fax control rap bsd-on: bsd 34.1 - fax the rcc service was immediately terminated. Procedure ask customer to cancel the job and resend..

  • Page 591

    Bus updated 12/2011 07/2011 2-585 workcentre 5335 family service documentation 034-211 , 034-212 status indicator raps initial issue 034-211 slot1 board failure rap bsd-on: bsd 34.1 - fax failure was detected on the fax option slot 1 pwb. Procedure • check the installation of the pwb in slot 1 on th...

  • Page 592

    Bus updated 12/2011 07/2011 2-586 workcentre 5335 family service documentation 034-500 , 034-501 initial issue status indicator raps 034-500 dial error rap bsd-on: bsd 34.1 - fax there is incorrect information in the dial data (recipient telephone number). Procedure • ask customer to verify the fax ...

  • Page 593

    Bus updated 12/2011 07/2011 2-587 workcentre 5335 family service documentation 034-505, 034-506 status indicator raps initial issue 034-505 fax work memory exceeded rap bsd-on: bsd 34.1 - fax transmission exceeded memory capacity. Procedure • ask customer to cancel the job and resend. • ensure that ...

  • Page 594

    Bus updated 12/2011 07/2011 2-588 workcentre 5335 family service documentation 034-507, 034-508 initial issue status indicator raps 034-507 password check error rap bsd-on: bsd 34.1 - fax • the password is incorrect. • an error in the mailbox number is detected. • no documents for polling are found....

  • Page 595

    Bus updated 12/2011 07/2011 2-589 workcentre 5335 family service documentation 034-509, 034-510 status indicator raps initial issue 034-509 dtmf illegal procedure rap bsd-on: bsd 34.1 - fax the fax controller stopped the transmission after receiving the invalid procedure signal from the receiving fa...

  • Page 596

    Bus updated 12/2011 07/2011 2-590 workcentre 5335 family service documentation 034-511 , 034-512 initial issue status indicator raps 034-511 unable to send file at remote rap bsd-on: bsd 34.1 - fax the remote machine does not support the file transfer function. Procedure • there is a problem with th...

  • Page 597

    Bus updated 12/2011 07/2011 2-591 workcentre 5335 family service documentation 034-513, 034-514 status indicator raps initial issue 034-513 receive command error rap bsd-on: bsd 34.1 - fax the fax controller received an illegal command from the receiving fax during remote mainte- nance. Procedure ch...

  • Page 598

    Bus updated 12/2011 07/2011 2-592 workcentre 5335 family service documentation 034-515, 034-519 initial issue status indicator raps 034-515 illegal command received rap bsd-on: bsd 34.1 - fax the fax controller received a dis signal from the receiving fax. A dcs signal is received when this function...

  • Page 599

    Bus updated 12/2011 07/2011 2-593 workcentre 5335 family service documentation 034-520, 034-521 status indicator raps initial issue 034-520 no. Of services exceeded rap bsd-on: bsd 34.1 - fax the number of services exceeded the limit. Procedure • ask customer to reduce the number of selections and t...

  • Page 600

    Bus updated 12/2011 07/2011 2-594 workcentre 5335 family service documentation 034-522, 034-523 initial issue status indicator raps 034-522 no manual send line rap bsd-on: bsd 34.1 - fax there is no phone line available for manual transmission when manual transmission is dis- abled. Procedure • ask ...

  • Page 601

    Bus updated 12/2011 07/2011 2-595 workcentre 5335 family service documentation 034-527, 034-528 status indicator raps initial issue 034-527 dial control error rap bsd-on: bsd 34.1 - fax dial control error initial actions power off/on procedure • verify software version, if required, upgrade to the l...

  • Page 602

    Bus updated 12/2011 07/2011 2-596 workcentre 5335 family service documentation 034-529, 034-530 initial issue status indicator raps 034-529 document paper size rap bsd-on: bsd 34.1 - fax when confirming and receiving print jobs, the jobs cannot be printed when the document size does not match the pa...

  • Page 603

    Bus updated 12/2011 07/2011 2-597 workcentre 5335 family service documentation 034-550, 034-700 status indicator raps initial issue 034-550 write to fax card-rom error detection rap bsd-on: bsd 34.1 - fax an error has occurred during the process of writing data to the fax card-rom. During down- load...

  • Page 604

    Bus updated 12/2011 07/2011 2-598 workcentre 5335 family service documentation 034-701, 034-702 initial issue status indicator raps 034-701 software reset rap bsd-on: bsd 34.1 - fax software reset. Initial actions power off/on procedure • verify software version, if required, upgrade to the latest v...

  • Page 605

    Bus updated 12/2011 07/2011 2-599 workcentre 5335 family service documentation 034-703, 034-704 status indicator raps initial issue 034-703 d channel link rap bsd-on: bsd 34.1 - fax the d channel was deleted from the network. Procedure • check the fax line connection (telephone line). • ensure that ...

  • Page 606

    Bus updated 12/2011 07/2011 2-600 workcentre 5335 family service documentation 034-705, 034-706 initial issue status indicator raps 034-705 isdn layer 1 stopped-power on rap bsd-on: bsd 34.1 - fax layer 1 is deactivated with the power on. Procedure • check the fax line connection (telephone line). •...

  • Page 607

    Bus updated 12/2011 07/2011 2-601 workcentre 5335 family service documentation 034-707, 034-708 status indicator raps initial issue 034-707 frmr received rap bsd-on: bsd 34.1 - fax there is an internal fax communication error during preparation to transmit the fax. Procedure • check the fax line con...

  • Page 608

    Bus updated 12/2011 07/2011 2-602 workcentre 5335 family service documentation 034-709, 034-710 initial issue status indicator raps 034-709 illegal frame received rap bsd-on: bsd 34.1 - fax there is an internal fax communication error during preparation to transmit the fax. Procedure • check the fax...

  • Page 609

    Bus updated 12/2011 07/2011 2-603 workcentre 5335 family service documentation 034-711, 034-712 status indicator raps initial issue 034-711 waiting for link timeout rap bsd-on: bsd 34.1 - fax fax controller is waiting for a data link time-out. Procedure • check the fax line connection (telephone lin...

  • Page 610

    Bus updated 12/2011 07/2011 2-604 workcentre 5335 family service documentation 034-713, 034-714 initial issue status indicator raps 034-713 timeout-transmission canceled rap bsd-on: bsd 34.1 - fax there is a transmission time-out. Procedure • check the self-terminal status and line status, then perf...

  • Page 611

    Bus updated 12/2011 07/2011 2-605 workcentre 5335 family service documentation 034-715, 034-716 status indicator raps initial issue 034-715 line disconnected-timeout 3082 rap bsd-on: bsd 34.1 - fax there is a wait release complete time-out. Procedure • check the remote machine settings and line stat...

  • Page 612

    Bus updated 12/2011 07/2011 2-606 workcentre 5335 family service documentation 034-717, 034-718 initial issue status indicator raps 034-717 resume timeout rap bsd-on: bsd 34.1 - fax there is an internal fax communication error during preparation to transmit the fax. Procedure • check the fax line co...

  • Page 613

    Bus updated 12/2011 07/2011 2-607 workcentre 5335 family service documentation 034-719, 034-720 status indicator raps initial issue 034-719 no available lines rap bsd-on: bsd 34.1 - fax there is an internal fax communication error during preparation to transmit the fax. Procedure • check the fax lin...

  • Page 614

    Bus updated 12/2011 07/2011 2-608 workcentre 5335 family service documentation 034-721, 034-722 initial issue status indicator raps 034-721 format, contents error rap bsd-on: bsd 34.1 - fax upper layer primitive format error, content error. Initial actions power off/on procedure • verify software ve...

  • Page 615

    Bus updated 12/2011 07/2011 2-609 workcentre 5335 family service documentation 034-723, 034-724 status indicator raps initial issue 034-723 no timer assigned rap bsd-on: bsd 34.1 - fax no assigned time. Initial actions power off/on procedure • verify software version, if required, upgrade to the lat...

  • Page 616

    Bus updated 12/2011 07/2011 2-610 workcentre 5335 family service documentation 034-725, 034-726 initial issue status indicator raps 034-725 l3 task internal error rap bsd-on: bsd 34.1 - fax there is an internal fax communication error during preparation to transmit the fax. Procedure • check the rem...

  • Page 617

    Bus updated 12/2011 07/2011 2-611 workcentre 5335 family service documentation 034-727, 034-728 status indicator raps initial issue 034-727 no reply for 3 sec. For 1300hz rap bsd-on: bsd 34.1 - fax no response over 3 sec. At 1300hz incoming call. Initial actions power off/on procedure • check the fa...

  • Page 618

    Bus updated 12/2011 07/2011 2-612 workcentre 5335 family service documentation 034-729, 034-730 initial issue status indicator raps 034-729 line disconnect, in-channel pb send rap bsd-on: bsd 34.1 - fax the line was disconnected when sending in-channel pb. Procedure • ask customer to reconnect line ...

  • Page 619

    Bus updated 12/2011 07/2011 2-613 workcentre 5335 family service documentation 034-731, 034-732 status indicator raps initial issue 034-731 fax network disconnected rap bsd-on: bsd 34.1 - fax the network disconnected the fax setup. Procedure • check the fax line connection (telephone line). • ensure...

  • Page 620

    Bus updated 12/2011 07/2011 2-614 workcentre 5335 family service documentation 034-733, 034-734 initial issue status indicator raps 034-733 call status mismatch rap bsd-on: bsd 34.1 - fax there is a sequence error or message incompatibility. Procedure • check the fax line connection (telephone line)...

  • Page 621

    Bus updated 12/2011 07/2011 2-615 workcentre 5335 family service documentation 034-735, 034-736 status indicator raps initial issue 034-735 isdn d channel rap bsd-on: bsd 34.1 - fax the connection is limited to d channel. Procedure • connect only to d channel and receive. • check the fax line connec...

  • Page 622

    Bus updated 12/2011 07/2011 2-616 workcentre 5335 family service documentation 034-737, 034-738 initial issue status indicator raps 034-737 incoming call response error rap bsd-on: bsd 34.1 - fax the control failed during call response. Procedure • check the remote machine settings and line status, ...

  • Page 623

    Bus updated 12/2011 07/2011 2-617 workcentre 5335 family service documentation 034-739, 034-740 status indicator raps initial issue 034-739 layer 1 not synchronized rap bsd-on: bsd 34.1 - fax layer 1 synchronization is lost. Procedure • check the fax line connection (telephone line). • ensure that t...

  • Page 624

    Bus updated 12/2011 07/2011 2-618 workcentre 5335 family service documentation 034-741, 034-742 initial issue status indicator raps 034-741 unable to send frame rap bsd-on: bsd 34.1 - fax there is a frame send error. Procedure • check the fax line connection (telephone line). • ensure that the custo...

  • Page 625

    Bus updated 12/2011 07/2011 2-619 workcentre 5335 family service documentation 034-743, 034-744 status indicator raps initial issue 034-743 abnormal frame-sending dma rap bsd-on: bsd 34.1 - fax when sending frames, the dma (dynamic memory access) was abnormally terminated. Procedure • check the fax ...

  • Page 626

    Bus updated 12/2011 07/2011 2-620 workcentre 5335 family service documentation 034-745, 034-746 initial issue status indicator raps 034-745 outgoing call to channel set rap bsd-on: bsd 34.1 - fax a call is initiated to the configured channel. Procedure • check the fax line connection (telephone line...

  • Page 627

    Bus updated 12/2011 07/2011 2-621 workcentre 5335 family service documentation 034-747, 034-748 status indicator raps initial issue 034-747 switching equipment congestion rap bsd-on: bsd 34.1 - fax the network switching equipment is busy. Procedure • ask customer to cancel the job and resend. • chec...

  • Page 628

    Bus updated 12/2011 07/2011 2-622 workcentre 5335 family service documentation 034-749, 034-750 initial issue status indicator raps 034-749 network congestion error rap bsd-on: bsd 34.1 - fax there is a network busy error. Procedure • check the remote machine settings and line status, then perform t...

  • Page 629

    Bus updated 12/2011 07/2011 2-623 workcentre 5335 family service documentation 034-751, 034-752 status indicator raps initial issue 034-751 temporary network error rap bsd-on: bsd 34.1 - fax there is a temporary error on the network. Procedure • check the remote machine settings and line status, the...

  • Page 630

    Bus updated 12/2011 07/2011 2-624 workcentre 5335 family service documentation 034-753, 034-754 initial issue status indicator raps 034-753 destination not responding rap bsd-on: bsd 34.1 - fax the receiving fax is not responding. Procedure • check the remote machine settings and line status, then p...

  • Page 631

    Bus updated 12/2011 07/2011 2-625 workcentre 5335 family service documentation 034-755, 034-756 status indicator raps initial issue 034-755 destination rejecting call rap bsd-on: bsd 34.1 - fax the receiving fax refused the call. Procedure • check the remote machine settings and line status, then pe...

  • Page 632

    Bus updated 12/2011 07/2011 2-626 workcentre 5335 family service documentation 034-757, 034-758 initial issue status indicator raps 034-757 others (normal, semi-normal) rap bsd-on: bsd 34.1 - fax there is a fault at the receiving fax. Procedure • check the remote machine settings and line status, th...

  • Page 633

    Bus updated 12/2011 07/2011 2-627 workcentre 5335 family service documentation 034-759, 034-760 status indicator raps initial issue 034-759 no relay network route rap bsd-on: bsd 34.1 - fax there is a network error. Procedure • check the remote machine settings and line status, then perform the oper...

  • Page 634

    Bus updated 12/2011 07/2011 2-628 workcentre 5335 family service documentation 034-761, 034-762 initial issue status indicator raps 034-761 incorrect format destination fax no. Rap bsd-on: bsd 34.1 - fax the fax number format is invalid. Procedure • check the remote machine settings and line status,...

  • Page 635

    Bus updated 12/2011 07/2011 2-629 workcentre 5335 family service documentation 034-763, 034-764 status indicator raps initial issue 034-763 communication capability disallowed rap bsd-on: bsd 34.1 - fax fax communication with the receiving fax is not authorized. Procedure • check the remote machine ...

  • Page 636

    Bus updated 12/2011 07/2011 2-630 workcentre 5335 family service documentation 034-765, 034-766 initial issue status indicator raps 034-765 feature limit error rap bsd-on: bsd 34.1 - fax there is a feature limit error. Procedure • check the remote machine settings and line status, then perform the o...

  • Page 637

    Bus updated 12/2011 07/2011 2-631 workcentre 5335 family service documentation 034-767, 034-768 status indicator raps initial issue 034-767 selected mode not implemented rap bsd-on: bsd 34.1 - fax the selected mode is not implemented. Procedure • check the remote machine settings and line status, th...

  • Page 638

    Bus updated 12/2011 07/2011 2-632 workcentre 5335 family service documentation 034-769, 034-770 initial issue status indicator raps 034-769 error by service, feature rap bsd-on: bsd 34.1 - fax there is a feature error. Procedure • check the remote machine settings and line status, then perform the o...

  • Page 639

    Bus updated 12/2011 07/2011 2-633 workcentre 5335 family service documentation 034-771, 034-772 status indicator raps initial issue 034-771 access information discarded rap bsd-on: bsd 34.1 - fax access information was discarded. Procedure • check the remote machine settings and line status, then pe...

  • Page 640

    Bus updated 12/2011 07/2011 2-634 workcentre 5335 family service documentation 034-773, 034-774 initial issue status indicator raps 034-773 invalid dial number specified rap bsd-on: bsd 34.1 - fax an invalid fax number was dialed. Procedure • ask customer to verify the fax number and resend. • check...

  • Page 641

    Bus updated 12/2011 07/2011 2-635 workcentre 5335 family service documentation 034-775, 034-776 status indicator raps initial issue 034-775 others (invalid message class) rap bsd-on: bsd 34.1 - fax an unspecified invalid message was received. Procedure • check the remote machine settings and line st...

  • Page 642

    Bus updated 12/2011 07/2011 2-636 workcentre 5335 family service documentation 034-777, 034-778 initial issue status indicator raps 034-777 undefined message type rap bsd-on: bsd 34.1 - fax an undefined type of message was received. Procedure • check the remote machine settings and line status, then...

  • Page 643

    Bus updated 12/2011 07/2011 2-637 workcentre 5335 family service documentation 034-779, 034-780 status indicator raps initial issue 034-779 no information or not defined rap bsd-on: bsd 34.1 - fax no information was received, or the information is not defined. Procedure • check the remote machine se...

  • Page 644

    Bus updated 12/2011 07/2011 2-638 workcentre 5335 family service documentation 034-781, 034-782 initial issue status indicator raps 034-781 call status, message mismatch rap bsd-on: bsd 34.1 - fax a received message is not compatible with the call status. Procedure • check the remote machine setting...

  • Page 645

    Bus updated 12/2011 07/2011 2-639 workcentre 5335 family service documentation 034-783, 034-784 status indicator raps initial issue 034-783 other errors (operation, etc.) rap bsd-on: bsd 34.1 - fax an unspecified protocol error occurred. Procedure • check the remote machine settings and line status,...

  • Page 646

    Bus updated 12/2011 07/2011 2-640 workcentre 5335 family service documentation 034-785, 034-786 initial issue status indicator raps 034-785 incompatible destination rap bsd-on: bsd 34.1 - fax an incompatible destination error was received. Procedure • check the remote machine settings and line statu...

  • Page 647

    Bus updated 12/2011 07/2011 2-641 workcentre 5335 family service documentation 034-787, 034-788 status indicator raps initial issue 034-787 call identity in use rap bsd-on: bsd 34.1 - fax the call identity is in use. Procedure • check the remote machine settings and line status, then perform the ope...

  • Page 648

    Bus updated 12/2011 07/2011 2-642 workcentre 5335 family service documentation 034-789, 034-790 initial issue status indicator raps 034-789 g4 presentation illegal event rap bsd-on: bsd 34.1 - fax there is a presentation of an illegal event. Procedure • check the remote machine settings and line sta...

  • Page 649

    Bus updated 12/2011 07/2011 2-643 workcentre 5335 family service documentation 034-791, 034-792 status indicator raps initial issue 034-791 line 1 not connected rap bsd-on: bsd 34.1 - fax channel 1 outside line is not connected. Procedure • check the remote machine settings and line status, then per...

  • Page 650

    Bus updated 12/2011 07/2011 2-644 workcentre 5335 family service documentation 034-793, 034-794 initial issue status indicator raps 034-793 line 3 not connected rap bsd-on: bsd 34.1 - fax channel 3 outside line is not connected. Procedure • check the remote machine settings and line status, then per...

  • Page 651

    Bus updated 12/2011 07/2011 2-645 workcentre 5335 family service documentation 034-795, 034-796 status indicator raps initial issue 034-795 line 5 not connected rap bsd-on: bsd 34.1 - fax channel 5 outside line is not connected. Procedure • check the remote machine settings and line status, then per...

  • Page 652

    Bus updated 12/2011 07/2011 2-646 workcentre 5335 family service documentation 034-797, 034-798 initial issue status indicator raps 034-797 communication parameter error rap bsd-on: bsd 34.1 - fax job error communication option parameter has error. Initial actions power off/on procedure • check the ...

  • Page 653

    Bus updated 12/2011 07/2011 2-647 workcentre 5335 family service documentation 034-799 status indicator raps initial issue 034-799 auto dial without dial data rap bsd-on: bsd 34.1 - fax auto dial is activated but no dial data is found. Initial actions power off/on procedure • check the remote machin...

  • Page 654

    Bus updated 12/2011 07/2011 2-648 workcentre 5335 family service documentation 034-799 initial issue status indicator raps.

  • Page 655

    Bus updated 12/2011 07/2011 2-649 workcentre 5335 family service documentation 035-550, 035-700 status indicator raps initial issue 035-550 write to fax g3-rom error detection rap bsd-on: bsd 34.1 - fax an error has occurred during the process of writing data to the faxg3-rom. (during down- load). P...

  • Page 656

    Bus updated 12/2011 07/2011 2-650 workcentre 5335 family service documentation 035-701, 035-702 initial issue status indicator raps 035-701 t1 transmission timeout rap bsd-on: bsd 34.1 - fax • sending t1 t.O. • t1 timed out in sending operation. (fx) • at sending, dis was not sent after the conversa...

  • Page 657

    Bus updated 12/2011 07/2011 2-651 workcentre 5335 family service documentation 035-703 , 035-704 status indicator raps initial issue 035-703 dcn receive at phase b send rap bsd-on: bsd 34.1 - fax dcn (distributed computer network) signal was received from the receiving fax when send- ing in phase-b ...

  • Page 658

    Bus updated 12/2011 07/2011 2-652 workcentre 5335 family service documentation 035-705, 035-706 initial issue status indicator raps 035-705 dcs/nss resend exceeded rap bsd-on: bsd 34.1 - fax the nss (non-standard facilities set-up) signal was sent out three times but there was no response from the r...

  • Page 659

    Bus updated 12/2011 07/2011 2-653 workcentre 5335 family service documentation 035-707, 035-708 status indicator raps initial issue 035-707 wrong password/receive banned rap bsd-on: bsd 34.1 - fax the password does not exist or it was inconsistent. Transmission was received from another party other ...

  • Page 660

    Bus updated 12/2011 07/2011 2-654 workcentre 5335 family service documentation 035-709 , 035-710 initial issue status indicator raps 035-709 rtn receive rap bsd-on: bsd 34.1 - fax the fax controller received a rtn (retrain negative) signal from the receiving fax. • rtn received. Poor line quality. R...

  • Page 661

    Bus updated 12/2011 07/2011 2-655 workcentre 5335 family service documentation 035-711, 035-712 status indicator raps initial issue 035-711 dcn receive at phase d rap bsd-on: bsd 34.1 - fax dcn (disconnect) signal or an invalid command was received from the receiving fax when sending in phase-d. Pro...

  • Page 662

    Bus updated 12/2011 07/2011 2-656 workcentre 5335 family service documentation 035-713, 035-714 initial issue status indicator raps 035-713 t2 timeout after sending ftt rap bsd-on: bsd 34.1 - fax no response signal was returned from the receiving fax after the ftt (failure to train) signal was sent....

  • Page 663

    Bus updated 12/2011 07/2011 2-657 workcentre 5335 family service documentation 035-715 , 035-716 status indicator raps initial issue 035-715 wrong password-polling error rap bsd-on: bsd 34.1 - fax a password mismatch interrupted polling. Procedure • there is a problem with the receiving fax. Ask cus...

  • Page 664

    Bus updated 12/2011 07/2011 2-658 workcentre 5335 family service documentation 035-717, 035-718 initial issue status indicator raps 035-717 rtn send rap bsd-on: bsd 34.1 - fax • rtn sent. Poor line quality. • rtn was sent when g3 was received. Procedure • if the problem persists reduce the send spee...

  • Page 665

    Bus updated 12/2011 07/2011 2-659 workcentre 5335 family service documentation 035-719, 035-720 status indicator raps initial issue 035-719 busy tone detected at phase-b rap bsd-on: bsd 34.1 - fax a busy tone was detected in receive phase-b (pre-message processing). Procedure • there is a problem wi...

  • Page 666

    Bus updated 12/2011 07/2011 2-660 workcentre 5335 family service documentation 035-721, 035-722 initial issue status indicator raps 035-721 dcn received at phase b rap bsd-on: bsd 34.1 - fax dcn (disconnect) signal was received from the receiving fax when receiving in phase-b (pre- message processin...

  • Page 667

    Bus updated 12/2011 07/2011 2-661 workcentre 5335 family service documentation 035-723, 035-724 status indicator raps initial issue 035-723 no cd after receiving flag rap bsd-on: bsd 34.1 - fax the fax controller could not receive the cd (collision detection) signal within 3mins after receiving the ...

  • Page 668

    Bus updated 12/2011 07/2011 2-662 workcentre 5335 family service documentation 035-725, 035-726 initial issue status indicator raps 035-725 remote has no mailbox/relay rap bsd-on: bsd 34.1 - fax • for the secure or relay communication, the remote machine did not support the function. Remote machine ...

  • Page 669

    Bus updated 12/2011 07/2011 2-663 workcentre 5335 family service documentation 035-727, 035-728 status indicator raps initial issue 035-727 50% error during g3 receive rap bsd-on: bsd 34.1 - fax • phase-c error exceeded the limit. Poor line quality. • while receiving g3 image information, 50% or mor...

  • Page 670

    Bus updated 12/2011 07/2011 2-664 workcentre 5335 family service documentation 035-729, 035-730 initial issue status indicator raps 035-729 carrier down detected rap bsd-on: bsd 34.1 - fax carrier broken. While receiving the image information, t2 timeout occurred after the carrier was broken. Dropou...

  • Page 671

    Bus updated 12/2011 07/2011 2-665 workcentre 5335 family service documentation 035-731, 035-732 status indicator raps initial issue 035-731 fax v.8 error rap bsd-on: bsd 34.1 - fax an error was detected during v.8 internal fax attributes selections. • v.8 parameter n.G • v.8 error. Procedure • there...

  • Page 672

    Bus updated 12/2011 07/2011 2-666 workcentre 5335 family service documentation 035-733, 035-734 initial issue status indicator raps 035-733 fax v.34 c/pch cs none rap bsd-on: bsd 34.1 - fax there is an error in v.34 mode (33.6 kbps rate). Procedure • there is a problem with the receiving fax. Ask cu...

  • Page 673

    Bus updated 12/2011 07/2011 2-667 workcentre 5335 family service documentation 035-735, 035-736 status indicator raps initial issue 035-735 no document in polling box step v8 rap bsd-on: bsd 34.1 - fax polling was requested when there was no document for polling in v.8 procedure. Remote machine oper...

  • Page 674

    Bus updated 12/2011 07/2011 2-668 workcentre 5335 family service documentation 035-737, 035-738 initial issue status indicator raps 035-737 no reply dcn after sending eor rap bsd-on: bsd 34.1 - fax the fax controller received the dcn (disconnect) signal, or no response was returned from the receivin...

  • Page 675

    Bus updated 12/2011 07/2011 2-669 workcentre 5335 family service documentation 035-739, 035-740 status indicator raps initial issue 035-739 fax t5 timeout rap bsd-on: bsd 34.1 - fax there is a time-out after initial 2 way transmissions are established. Remote machine failure. Procedure • there is a ...

  • Page 676

    Bus updated 12/2011 07/2011 2-670 workcentre 5335 family service documentation 035-741, 035-742 initial issue status indicator raps 035-741 ecm phase c flag timeout rap bsd-on: bsd 34.1 - fax there is a time-out during phase-c (message transmission). Procedure • there is a problem with the receiving...

  • Page 677

    Bus updated 12/2011 07/2011 2-671 workcentre 5335 family service documentation 035-743, 035-744 status indicator raps initial issue 035-743 remote cannot receive sub function rap bsd-on: bsd 34.1 - fax the receiving fax can not receive a sub (sub-address). Procedure • there is a problem with the rec...

  • Page 678

    Bus updated 12/2011 07/2011 2-672 workcentre 5335 family service documentation 035-745, 035-746 initial issue status indicator raps 035-745 ptx has no sep capability rap bsd-on: bsd 34.1 - fax the receiving fax does not support the sep (separator) function. Procedure • there is a problem with the re...

  • Page 679

    Bus updated 12/2011 07/2011 2-673 workcentre 5335 family service documentation 035-746 , 035-747 status indicator raps initial issue • ensure that the customer is programming a job within the parameters of the machine uti- lizing the ui. • disconnect then reconnect the pwbs in the fax module • check...

  • Page 680

    Bus updated 12/2011 07/2011 2-674 workcentre 5335 family service documentation 035-748, 035-749 initial issue status indicator raps 035-748 abort during transmission rap bsd-on: bsd 34.1 - fax the operation was stopped during transmission by using the stop button. Procedure the customer terminated t...

  • Page 681

    Bus updated 12/2011 07/2011 2-675 workcentre 5335 family service documentation 035-750 , 035-751 status indicator raps initial issue 035-750 power off during transmission rap bsd-on: bsd 34.1 - fax an error due to power off during transmission. The power has turned off. System reset has occurred. Pr...

  • Page 682

    Bus updated 12/2011 07/2011 2-676 workcentre 5335 family service documentation 035-752 , 035-753 initial issue status indicator raps 035-752 number of job restriction error rap bsd-on: bsd 34.1 - fax the number of jobs exceeded the limit. Procedure • there is a problem with the receiving fax. Ask cu...

  • Page 683

    Bus updated 12/2011 07/2011 2-677 workcentre 5335 family service documentation 035-754, 035-755 status indicator raps initial issue 035-754 file management memory full rap bsd-on: bsd 34.1 - fax file management area full initial actions power off/on procedure • there is a problem with the receiving ...

  • Page 684

    Bus updated 12/2011 07/2011 2-678 workcentre 5335 family service documentation 035-756, 035-757 initial issue status indicator raps 035-756 cannot add page rap bsd-on: bsd 34.1 - fax no additional data of file. Initial actions power off/on procedure • there is a problem with the receiving fax. Ask c...

  • Page 685

    Bus updated 12/2011 07/2011 2-679 workcentre 5335 family service documentation 035-758, 035-759 status indicator raps initial issue 035-758 no specified file or page rap bsd-on: bsd 34.1 - fax no designated file or page. Initial actions power off/on procedure • there is a problem with the receiving ...

  • Page 686

    Bus updated 12/2011 07/2011 2-680 workcentre 5335 family service documentation 035-760, 035-761 initial issue status indicator raps 035-760 file common processing error rap bsd-on: bsd 34.1 - fax • invalid file • file error - timeout occurred during comm file access. Or, the file handler did not sen...

  • Page 687

    Bus updated 12/2011 07/2011 2-681 workcentre 5335 family service documentation 035-762 status indicator raps initial issue 035-762 line disconnected during isdn rap bsd-on: bsd 34.1 - fax there was a break in the isdn (integrated services digital network) transmission. Procedure • there is a problem...

  • Page 688

    Bus updated 12/2011 07/2011 2-683 workcentre 5335 family service documentation 036-500, 036-501 status indicator raps initial issue 036-500 illegal pdrp parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with ...

  • Page 689

    Bus updated 12/2011 07/2011 2-684 workcentre 5335 family service documentation 036-502, 036-503 initial issue status indicator raps 036-502 illegal rdpbn parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with...

  • Page 690

    Bus updated 12/2011 07/2011 2-685 workcentre 5335 family service documentation 036-504, 036-505 status indicator raps initial issue 036-504 illegal rdgr parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with ...

  • Page 691

    Bus updated 12/2011 07/2011 2-686 workcentre 5335 family service documentation 036-506, 036-507 initial issue status indicator raps 036-506 negotiation not allowed rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with...

  • Page 692

    Bus updated 12/2011 07/2011 2-687 workcentre 5335 family service documentation 036-508, 036-509 status indicator raps initial issue 036-508 rdpbn receive terminal error rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem...

  • Page 693

    Bus updated 12/2011 07/2011 2-688 workcentre 5335 family service documentation 036-510, 036-511 initial issue status indicator raps 036-510 rdgr receive rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with the receiv...

  • Page 694

    Bus updated 12/2011 07/2011 2-689 workcentre 5335 family service documentation 036-512, 036-513 status indicator raps initial issue 036-512 illegal cds parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with t...

  • Page 695

    Bus updated 12/2011 07/2011 2-690 workcentre 5335 family service documentation 036-514, 036-515 initial issue status indicator raps 036-514 illegal cde parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with t...

  • Page 696

    Bus updated 12/2011 07/2011 2-691 workcentre 5335 family service documentation 036-516, 036-517 status indicator raps initial issue 036-516 illegal cdr parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with t...

  • Page 697

    Bus updated 12/2011 07/2011 2-692 workcentre 5335 family service documentation 036-518, 036-519 initial issue status indicator raps 036-518 illegal cdcl parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with ...

  • Page 698

    Bus updated 12/2011 07/2011 2-693 workcentre 5335 family service documentation 036-520, 036-521 status indicator raps initial issue 036-520 not negotiable cds receive rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem w...

  • Page 699

    Bus updated 12/2011 07/2011 2-694 workcentre 5335 family service documentation 036-522, 036-523 initial issue status indicator raps 036-522 cdd receive terminal error rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem w...

  • Page 700

    Bus updated 12/2011 07/2011 2-695 workcentre 5335 family service documentation 036-524, 036-525 status indicator raps initial issue 036-524 cdr receive terminal error rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem w...

  • Page 701

    Bus updated 12/2011 07/2011 2-696 workcentre 5335 family service documentation 036-526, 036-527 initial issue status indicator raps 036-526 illegal cdui (normal document) rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a probl...

  • Page 702

    Bus updated 12/2011 07/2011 2-697 workcentre 5335 family service documentation 036-528, 036-529 status indicator raps initial issue 036-528 illegal cdui (control document) rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a prob...

  • Page 703

    Bus updated 12/2011 07/2011 2-698 workcentre 5335 family service documentation 036-530, 036-531 initial issue status indicator raps 036-530 cds receive-illegal document rap bsd-on: bsd 34.1 - fax cds (control document) receive occurred when the receiver and sender of an abnormal doc- ument do not ma...

  • Page 704

    Bus updated 12/2011 07/2011 2-699 workcentre 5335 family service documentation 036-532, 036-533 status indicator raps initial issue 036-532 dma channel 2 terminated rap bsd-on: bsd 34.1 - fax • dma channel 2 was abnormally terminated. • (g4) presentation received an illegal event. Procedure • there ...

  • Page 705

    Bus updated 12/2011 07/2011 2-700 workcentre 5335 family service documentation 036-534, 036-535 initial issue status indicator raps 036-534 decode error in data convert rap bsd-on: bsd 34.1 - fax • decoding error occurred in data conversion. • (g4) presentation received an illegal event. Procedure •...

  • Page 706

    Bus updated 12/2011 07/2011 2-701 workcentre 5335 family service documentation 036-536, 036-537 status indicator raps initial issue 036-536 white line transfer error (decomp) rap bsd-on: bsd 34.1 - fax • white line transfer to decoded dicep error occurred in data conversion. • (g4) presentation rece...

  • Page 707

    Bus updated 12/2011 07/2011 2-702 workcentre 5335 family service documentation 036-538, 036-539 initial issue status indicator raps 036-538 document descriptor analysis error rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a p...

  • Page 708

    Bus updated 12/2011 07/2011 2-703 workcentre 5335 family service documentation 036-540, 036-541 status indicator raps initial issue 036-540 text unit analysis error rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem wit...

  • Page 709

    Bus updated 12/2011 07/2011 2-704 workcentre 5335 family service documentation 036-542, 036-550 initial issue status indicator raps 036-542 relay broadcast error in g4 rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem ...

  • Page 710

    Bus updated 12/2011 07/2011 2-705 workcentre 5335 family service documentation 036-700, 036-701 status indicator raps initial issue 036-700 g4 communication error rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with ...

  • Page 711

    Bus updated 12/2011 07/2011 2-706 workcentre 5335 family service documentation 036-702, 036-703 initial issue status indicator raps 036-702 info frame size exceeded (ni) rap bsd-on: bsd 34.1 - fax information frame size exceeded the limit (ni over). Procedure • there is a problem with the receiving ...

  • Page 712

    Bus updated 12/2011 07/2011 2-707 workcentre 5335 family service documentation 036-704, 036-705 status indicator raps initial issue 036-704 undefined command/response 1104 rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a prob...

  • Page 713

    Bus updated 12/2011 07/2011 2-708 workcentre 5335 family service documentation 036-706, 036-707 initial issue status indicator raps 036-706 sabm wait timeout in g4 rap bsd-on: bsd 34.1 - fax • sabm wait timeout • (g4) data link cannot be connected. Procedure • there is a problem with the receiving f...

  • Page 714

    Bus updated 12/2011 07/2011 2-709 workcentre 5335 family service documentation 036-708, 036-709 status indicator raps initial issue 036-708 cannot establish link in g4 rap bsd-on: bsd 34.1 - fax • cannot establish link • (g4) data link cannot be established. Procedure • there is a problem with the r...

  • Page 715

    Bus updated 12/2011 07/2011 2-710 workcentre 5335 family service documentation 036-710, 036-711 initial issue status indicator raps 036-710 frmr receive (z=1) rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with the ...

  • Page 716

    Bus updated 12/2011 07/2011 2-711 workcentre 5335 family service documentation 036-712, 036-713 status indicator raps initial issue 036-712 frmr received (z=1) w=1 rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with...

  • Page 717

    Bus updated 12/2011 07/2011 2-712 workcentre 5335 family service documentation 036-714, 036-715 initial issue status indicator raps 036-714 global address receive rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with ...

  • Page 718

    Bus updated 12/2011 07/2011 2-713 workcentre 5335 family service documentation 036-716, 036-717 status indicator raps initial issue 036-716 wrong lsi send (busy timeout) rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a proble...

  • Page 719

    Bus updated 12/2011 07/2011 2-714 workcentre 5335 family service documentation 036-718, 036-719 initial issue status indicator raps 036-718 disconnection notice timeout rap bsd-on: bsd 34.1 - fax disconnection notice timeout (10sec). Procedure • there is a problem with the receiving fax. Ask custome...

  • Page 720

    Bus updated 12/2011 07/2011 2-715 workcentre 5335 family service documentation 036-720, 036-721 status indicator raps initial issue 036-720 c line off - line 1 on rap bsd-on: bsd 34.1 - fax though line c was turned off, line i was not turned off. Procedure • there is a problem with the receiving fax...

  • Page 721

    Bus updated 12/2011 07/2011 2-716 workcentre 5335 family service documentation 036-722, 036-723 initial issue status indicator raps 036-722 call disconnected during flag detect rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a...

  • Page 722

    Bus updated 12/2011 07/2011 2-717 workcentre 5335 family service documentation 036-724, 036-725 status indicator raps initial issue 036-724 call disconnected while awaiting sabm rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is ...

  • Page 723

    Bus updated 12/2011 07/2011 2-718 workcentre 5335 family service documentation 036-726, 036-727 initial issue status indicator raps 036-726 illegal header received rap bsd-on: bsd 34.1 - fax • illegal header receive (line switching), illegal procedure (packet switching) • (g4) other network errors. ...

  • Page 724

    Bus updated 12/2011 07/2011 2-719 workcentre 5335 family service documentation 036-728, 036-729 status indicator raps initial issue 036-728 illegal parameter of cn packet rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • cn packet parameter error ...

  • Page 725

    Bus updated 12/2011 07/2011 2-720 workcentre 5335 family service documentation 036-730, 036-731 initial issue status indicator raps 036-730 illegal parameter of ri packet rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • ri packet parameter error ...

  • Page 726

    Bus updated 12/2011 07/2011 2-721 workcentre 5335 family service documentation 036-732, 036-733 status indicator raps initial issue 036-732 illegal parameter of ci packet rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • ci packet parameter error ...

  • Page 727

    Bus updated 12/2011 07/2011 2-722 workcentre 5335 family service documentation 036-734, 036-735 initial issue status indicator raps 036-734 undefined packet received rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • undefined packet receive • (g4)...

  • Page 728

    Bus updated 12/2011 07/2011 2-723 workcentre 5335 family service documentation 036-736, 036-737 status indicator raps initial issue 036-736 cf wait timeout rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with the rec...

  • Page 729

    Bus updated 12/2011 07/2011 2-724 workcentre 5335 family service documentation 036-738, 036-739 initial issue status indicator raps 036-738 dt packet p(s ), p(r ) error rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Dt packet p (s) and p (r) erro...

  • Page 730

    Bus updated 12/2011 07/2011 2-725 workcentre 5335 family service documentation 036-740, 036-741 status indicator raps initial issue 036-740 busy timeout rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with the receiv...

  • Page 731

    Bus updated 12/2011 07/2011 2-726 workcentre 5335 family service documentation 036-742, 036-743 initial issue status indicator raps 036-742 sf received in transmission rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • sf receive (in transmission) ...

  • Page 732

    Bus updated 12/2011 07/2011 2-727 workcentre 5335 family service documentation 036-744, 036-745 status indicator raps initial issue 036-744 g4 wait for reply timeout rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • reply timeout • (g4) network ti...

  • Page 733

    Bus updated 12/2011 07/2011 2-728 workcentre 5335 family service documentation 036-746, 036-747 initial issue status indicator raps 036-746 g4 data link disconnect notice timeout rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • disconnection noti...

  • Page 734

    Bus updated 12/2011 07/2011 2-729 workcentre 5335 family service documentation 036-748, 036-749 status indicator raps initial issue 036-748 receive remote charge request rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a proble...

  • Page 735

    Bus updated 12/2011 07/2011 2-730 workcentre 5335 family service documentation 036-750, 036-751 initial issue status indicator raps 036-750 illegal procedure 1301 rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with ...

  • Page 736

    Bus updated 12/2011 07/2011 2-731 workcentre 5335 family service documentation 036-752, 036-753 status indicator raps initial issue 036-752 illegal tcr parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with t...

  • Page 737

    Bus updated 12/2011 07/2011 2-732 workcentre 5335 family service documentation 036-754, 036-755 initial issue status indicator raps 036-754 illegal tbr parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with t...

  • Page 738

    Bus updated 12/2011 07/2011 2-733 workcentre 5335 family service documentation 036-756, 036-757 status indicator raps initial issue 036-756 undefined ttransport block receive rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a p...

  • Page 739

    Bus updated 12/2011 07/2011 2-734 workcentre 5335 family service documentation 036-758, 036-759 initial issue status indicator raps 036-758 tcr wait timeout rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with the re...

  • Page 740

    Bus updated 12/2011 07/2011 2-735 workcentre 5335 family service documentation 036-760, 036-761 status indicator raps initial issue 036-760 tbr wait timeout rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with the re...

  • Page 741

    Bus updated 12/2011 07/2011 2-736 workcentre 5335 family service documentation 036-762, 036-763 initial issue status indicator raps 036-762 g4 network disconnect notice timeout rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • disconnection notice...

  • Page 742

    Bus updated 12/2011 07/2011 2-737 workcentre 5335 family service documentation 036-764, 036-765 status indicator raps initial issue 036-764 illegal css parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with t...

  • Page 743

    Bus updated 12/2011 07/2011 2-738 workcentre 5335 family service documentation 036-766, 036-767 initial issue status indicator raps 036-766 illegal csa parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with t...

  • Page 744

    Bus updated 12/2011 07/2011 2-739 workcentre 5335 family service documentation 036-768, 036-769 status indicator raps initial issue 036-768 illegal cscc parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with ...

  • Page 745

    Bus updated 12/2011 07/2011 2-740 workcentre 5335 family service documentation 036-770, 036-771 initial issue status indicator raps 036-770 illegal rssn parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with ...

  • Page 746

    Bus updated 12/2011 07/2011 2-741 workcentre 5335 family service documentation 036-772, 036-773 status indicator raps initial issue 036-772 illegal rsap parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with ...

  • Page 747

    Bus updated 12/2011 07/2011 2-742 workcentre 5335 family service documentation 036-774, 036-775 initial issue status indicator raps 036-774 illegal rsccp parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with...

  • Page 748

    Bus updated 12/2011 07/2011 2-743 workcentre 5335 family service documentation 036-776, 036-777 status indicator raps initial issue 036-776 rssn receive rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • rssn receive • (g4) connection error was rec...

  • Page 749

    Bus updated 12/2011 07/2011 2-744 workcentre 5335 family service documentation 036-778, 036-779 initial issue status indicator raps 036-778 csa received (wrong terminal) rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • csa receive (error at termi...

  • Page 750

    Bus updated 12/2011 07/2011 2-745 workcentre 5335 family service documentation 036-780, 036-781 status indicator raps initial issue 036-780 css wait timeout rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Poor line quality. Procedure • there is a ...

  • Page 751

    Bus updated 12/2011 07/2011 2-746 workcentre 5335 family service documentation 036-782, 036-783 initial issue status indicator raps 036-782 rsap wait timeout rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Poor line quality. Procedure • there is a...

  • Page 752

    Bus updated 12/2011 07/2011 2-747 workcentre 5335 family service documentation 036-784, 036-785 status indicator raps initial issue 036-784 rsccp wait timeout rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with the ...

  • Page 753

    Bus updated 12/2011 07/2011 2-748 workcentre 5335 family service documentation 036-786, 036-787 initial issue status indicator raps 036-786 incorrect password (rssn) rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. "incorrect password" (rssn) was r...

  • Page 754

    Bus updated 12/2011 07/2011 2-749 workcentre 5335 family service documentation 036-788, 036-789 status indicator raps initial issue 036-788 poll send error at remote rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. "no poll send original" (rssp) wa...

  • Page 755

    Bus updated 12/2011 07/2011 2-750 workcentre 5335 family service documentation 036-790, 036-791 initial issue status indicator raps 036-790 polling rejected by remote rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Rssp without send rights was rec...

  • Page 756

    Bus updated 12/2011 07/2011 2-751 workcentre 5335 family service documentation 036-792, 036-793 status indicator raps initial issue 036-792 cse received after rssp send rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem...

  • Page 757

    Bus updated 12/2011 07/2011 2-752 workcentre 5335 family service documentation 036-794, 036-795 initial issue status indicator raps 036-794 line disconnected during isdn mode rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. • calling cut off during...

  • Page 758

    Bus updated 12/2011 07/2011 2-753 workcentre 5335 family service documentation 036-796, 036-797 status indicator raps initial issue 036-796 sent without multiple sets rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Normal sending was per- formed b...

  • Page 759

    Bus updated 12/2011 07/2011 2-754 workcentre 5335 family service documentation 036-798, 036-799 initial issue status indicator raps 036-798 illegal rdep parameter rap bsd-on: bsd 34.1 - fax there is a fax error with either the fax controller or the receiving fax. Procedure • there is a problem with ...

  • Page 760

    Bus updated 12/2011 07/2011 2-755 workcentre 5335 family service documentation 041-310, 041-324 status indicator raps initial issue 041-310 im logic fail rap bsd-on: bsd 3.1 - ess-mcu communication the im (image management) software control error was detected. Note: when turning the power off, turn ...

  • Page 761

    Bus updated 12/2011 07/2011 2-756 workcentre 5335 family service documentation 041-325, 041-326 initial issue status indicator raps 041-325 mcu pwb f2 open rap bsd-on: bsd 1.9 - power interlock switching (2 of 2) bsd-on: bsd 9.1 - cru life control bsd-on: bsd 9.3 - development and toner dispense con...

  • Page 762

    Bus updated 12/2011 07/2011 2-757 workcentre 5335 family service documentation 041-327, 041-328 status indicator raps initial issue 041-327 mcu pwb f4 open rap bsd-on: bsd 1.9 - power interlock switching (2 of 2) bsd-on: bsd 10.2 - fusing bsd-on: bsd 10.4 - exit 2 drive fuse 4 on the mcu pwb has blo...

  • Page 763

    Bus updated 12/2011 07/2011 2-758 workcentre 5335 family service documentation 041-329, 041-330 initial issue status indicator raps 041-329 mcu pwb f6 open rap bsd-on: bsd 1.9 - power interlock switching (2 of 2) bsd-on: bsd 1.7 - dc power distribution (options) fuse 6 on the mcu pwb has blown. Note...

  • Page 764

    Bus updated 12/2011 07/2011 2-759 workcentre 5335 family service documentation 041-331, 041-340 status indicator raps initial issue 041-331 mcu pwb f8 open rap bsd-on: bsd 1.9 - power interlock switching (2 of 2) bsd-on: bsd 1.7 - dc power distribution (options) , fuse 8 on the mcu pwb has blown. No...

  • Page 765

    Bus updated 12/2011 07/2011 2-760 workcentre 5335 family service documentation 041-341, 041-342 initial issue status indicator raps 041-341 mcu nvm (eeprom) access fail rap bsd-on: bsd 3.1 - ess-mcu communication nvm (eeprom) access error (the read values are different from those that were written, ...

  • Page 766

    Bus updated 12/2011 07/2011 2-761 workcentre 5335 family service documentation 041-347 , 041-500 status indicator raps initial issue 041-347 serial i/o fail rap bsd-on: bsd 3.1 - ess-mcu communication the serial i/o control clock is not input from the mcu pwb fpga (field-programmable gate array) to ...

  • Page 767

    Bus updated 12/2011 07/2011 2-762 workcentre 5335 family service documentation 041-501 initial issue status indicator raps 041-501 write to iot-nvm-rom error detection (during download) rap job fail. Write to iot-nvm-rom error detection download. Not able to carry out normal oper- ation because rom ...

  • Page 768

    Bus updated 12/2011 07/2011 2-763 workcentre 5335 family service documentation 042-310, 042-323 status indicator raps initial issue 042-310 main motor failure rap bsd-on: bsd 4.1 - main drive control the main motor is not rotating at the specified speed. Initial actions • power off/on • reload the x...

  • Page 769

    Bus updated 12/2011 07/2011 2-764 workcentre 5335 family service documentation 042-400, 042-401 initial issue status indicator raps 042-400 odor filter end of life odor filter at end of life. Procedure replace the odor filter and reset the hfsi value ( hfsi counter ) [954-860]. 042-401 voc filter en...

  • Page 770

    Bus updated 12/2011 07/2011 2-765 workcentre 5335 family service documentation 045-310, 045-311 status indicator raps initial issue 045-310 image ready ng rap bsd-on: bsd 3.1 - ess-mcu communication a controller image preparation failure was detected. Note: when turning the power off, turn off the p...

  • Page 771

    Bus updated 12/2011 07/2011 2-767 workcentre 5335 family service documentation 047-211, 047-213 status indicator raps initial issue 047-211 exit 1 oct home fail rap bsd-on: bsd 10.6 - exit 1 drive/oct control after the exit 1 oct motor has run for the specified operation time, the exit 1 oct home po...

  • Page 772

    Bus updated 12/2011 07/2011 2-768 workcentre 5335 family service documentation 047-216, 047-217 initial issue status indicator raps 047-216 finisher communication fail rap bsd-on: bsd 3.6 - iot-finisher communication communication failure between the finisher and the iot was detected. Note: when tur...

  • Page 773

    Bus updated 12/2011 07/2011 2-769 workcentre 5335 family service documentation 047-218, 047-320 status indicator raps initial issue 047-218 tray module communication fail rap bsd-on: bsd 3.2 - -mcu-tray module communication communication error between tray module pwb and mcu pwb was detected. Note: ...

  • Page 774

    Bus updated 12/2011 07/2011 2-771 workcentre 5335 family service documentation 059-314, 059-315 status indicator raps initial issue 059-314 control (center) thermistor failure rap bsd-on: bsd 10.1 - fusing heat control the control (center) thermistor has an open circuit. Initial actions • power off/...

  • Page 775

    Bus updated 12/2011 07/2011 2-772 workcentre 5335 family service documentation 059-316, 059-317 initial issue status indicator raps 059-316 rear thermistor failure rap bsd-on: bsd 10.1 - fusing heat control the rear thermistor has an open circuit. Initial actions • power off/on procedure check the i...

  • Page 776

    Bus updated 12/2011 07/2011 2-773 workcentre 5335 family service documentation 061-320, 061-325 status indicator raps initial issue 061-320 ros motor fail rap bsd-on: bsd 6.9 - ros laser control ros ready is not detected within the specified time (10s). Note: when turning the power off, turn off the...

  • Page 777

    Bus updated 12/2011 07/2011 2-775 workcentre 5335 family service documentation 062-277, 062-300 status indicator raps initial issue 062-277 ess-dadf communication fail rap bsd-on: bsd 3.5 - ess-dadf communication communication cannot be established between the ess pwb and the dadf pwb. Note: when tu...

  • Page 778

    Bus updated 12/2011 07/2011 2-776 workcentre 5335 family service documentation 062-311 initial issue status indicator raps 062-311 iit software logic fail rap bsd-on: bsd 3.3 - ess-iit communication a software error was detected at the ess pwb. Note: when turning the power off, turn off the power sw...

  • Page 779

    Bus updated 12/2011 07/2011 2-777 workcentre 5335 family service documentation 062-345, 062-360 status indicator raps initial issue 062-345 iit eeprom fail (iit) rap bsd-on: bsd 3.3 - ess-iit communication write failure to eeprom or communication failure with eeprom has occurred. Note: when turning ...

  • Page 780

    Bus updated 12/2011 07/2011 2-778 workcentre 5335 family service documentation 062-362, 062-371 initial issue status indicator raps 062-362 x hard fail rap bsd-on: bsd 3.3 - ess-iit communication hard modification of authentication device was detected (at usual detection/power on). Note: when turnin...

  • Page 781

    Bus updated 12/2011 07/2011 2-779 workcentre 5335 family service documentation 062-371, 062-380 status indicator raps initial issue note: execute the iit diagnosis and then call nvm location [715-030] again (press the change settings button) to check the value (diagnosis result). 4. After replacing ...

  • Page 782

    Bus updated 12/2011 07/2011 2-780 workcentre 5335 family service documentation 062-380, 062-386 initial issue status indicator raps note: execute the iit diagnosis and then call nvm location [715-030] again (press the change settings button) to check the value (diagnosis result). 4. After replacing ...

  • Page 783

    Bus updated 12/2011 07/2011 2-781 workcentre 5335 family service documentation 062-386, 062-389 status indicator raps initial issue note: execute the iit diagnosis and then call nvm location [715-030] again (press the change settings button) to check the value (diagnosis result). 4. After replacing ...

  • Page 784

    Bus updated 12/2011 07/2011 2-782 workcentre 5335 family service documentation 062-393 initial issue status indicator raps 062-393 ccd pwb sync signal fail rap bsd-on: bsd 6.6 - image input • write failure to the shading memory has occurred. • averaging processing error has occurred in the asic. Not...

  • Page 785

    Bus updated 12/2011 07/2011 2-783 workcentre 5335 family service documentation 062-394, 062-395 status indicator raps initial issue 062-394 cont pwba memory fail rap sub cont pwba memory fail. It was detected that read/write were not available to the ess pwb ( pl 35.2 ) ram (gap memory). Procedure p...

  • Page 786

    Bus updated 12/2011 07/2011 2-784 workcentre 5335 family service documentation 062-396, 062-397 initial issue status indicator raps 062-396 ccd cable connection fail rap bsd-on: bsd 3.3 - ess-iit communication a ccd flat cable connection error was detected. Note: when turning the power off, turn off...

  • Page 787

    Bus updated 12/2011 07/2011 2-785 workcentre 5335 family service documentation 062-398, 062-500 status indicator raps initial issue 062-398 iit-cont i/o cable connection fail rap bsd-on: bsd 3.3 - ess-iit communication an ess i/o cable connection error was detected. Note: when turning the power off,...

  • Page 788

    Bus updated 12/2011 07/2011 2-786 workcentre 5335 family service documentation 062-790 initial issue status indicator raps 062-790 preips x- recognition fail rap bsd-on: bsd 3.3 - ess-iit communication the document being scanned is a legal tender, securities, etc., and therefore is prohibited by law...

  • Page 789

    Bus updated 12/2011 07/2011 2-787 workcentre 5335 family service documentation 071-100, 071-105 status indicator raps initial issue 071-100tray 1 pre misfeed rap bsd-on: bsd 7.5 - tray 1 paper stacking bsd-on: bsd 8.1 - trays 1~5 paper feeding tray1 pre feed sensor is not turned on by the paper in s...

  • Page 790

    Bus updated 12/2011 07/2011 2-788 workcentre 5335 family service documentation 071-210, 071-212 initial issue status indicator raps 071-210 tray 1 lift fail rap bsd-on: bsd 7.5 - tray 1 paper stacking tray 1 lift ng has occurred 3 times in a row. Note: when turning the power off, turn off the power ...

  • Page 791

    Bus updated 12/2011 07/2011 2-789 workcentre 5335 family service documentation 072-100, 072-101 status indicator raps initial issue 072-100tray 2 pre misfeed rap bsd-on: bsd 7.6 - tray 2 paper stacking bsd-on: bsd 8.2 - iot paper transportation tray2 pre feed sensor is not turned on by the paper in ...

  • Page 792

    Bus updated 12/2011 07/2011 2-790 workcentre 5335 family service documentation 072-105, 072-210 initial issue status indicator raps 072-105 registration sensor on jam (tray 2) rap bsd-on: bsd 4.1 - main drive control bsd-on: bsd 8.5 - registration the registration sensor does not turn on within the ...

  • Page 793

    Bus updated 12/2011 07/2011 2-791 workcentre 5335 family service documentation 072-212, 072-900 status indicator raps initial issue 072-212 tray 2 paper size sensor broken rap bsd-on: bsd 7.2 - tray 2 paper size sensing abnormal output ad value from tray 2 size sensor was detected. Note: when turnin...

  • Page 794

    Bus updated 12/2011 07/2011 2-793 workcentre 5335 family service documentation 073-101 status indicator raps initial issue 073-101 tray 3 misfeed rap bsd-on: bsd 7.7 - tray 3 paper stacking (ttm) bsd-on: bsd 8.3 - paper transportation (tandem tray module) bsd-on: bsd 8.4 - tandem tray module takeawa...

  • Page 795

    Bus updated 12/2011 07/2011 2-794 workcentre 5335 family service documentation 073-105, 073-210 initial issue status indicator raps 073-105 registration sensor on jam (tray 3) rap bsd-on: bsd 4.1 - main drive control bsd-on: bsd 8.4 - tandem tray module takeaway drive bsd-on: bsd 8.5 - registration ...

  • Page 796

    Bus updated 12/2011 07/2011 2-795 workcentre 5335 family service documentation 073-212, 073-900 status indicator raps initial issue 073-212 tray 3 paper size sensor broken rap bsd-on: bsd 7.3 - tray 3 paper size sensing (ttm) abnormal output ad value from tray 3 size sensor was detected. Note: when ...

  • Page 797

    Bus updated 12/2011 07/2011 2-797 workcentre 5335 family service documentation 074-101 status indicator raps initial issue 074-101 tray 4 misfeed rap bsd-on: bsd 7.8 - tray 4 paper stacking (ttm) bsd-on: bsd 8.3 - paper transportation (tandem tray module) bsd-on: bsd 8.4 - tandem tray module takeawa...

  • Page 798

    Bus updated 12/2011 07/2011 2-798 workcentre 5335 family service documentation 074-102, 074-103 initial issue status indicator raps 074-102 feed out sensor 2 on jam (tray3/4) bsd-on: bsd 8.2 - iot paper transportation bsd-on: bsd 8.3 - paper transportation (tandem tray module) tray 2 feed out sensor...

  • Page 799

    Bus updated 12/2011 07/2011 2-799 workcentre 5335 family service documentation 074-105, 074-210 status indicator raps initial issue 074-105 registration sensor on jam (tray 4) rap bsd-on: bsd 4.1 - main drive control bsd-on: bsd 8.4 - tandem tray module takeaway drive bsd-on: bsd 8.5 - registration ...

  • Page 800

    Bus updated 12/2011 07/2011 2-800 workcentre 5335 family service documentation 074-212, 074-900 initial issue status indicator raps 074-212 tray 4 paper size sensor broken rap bsd-on: bsd 7.4 - tray 4 paper size sensing (ttm) abnormal output ad value from tray 4 size sensor was detected. Note: when ...

  • Page 801

    Bus updated 12/2011 07/2011 2-801 workcentre 5335 family service documentation 075-135 status indicator raps initial issue 075-135 registration sensor on jam (tray 4) rap bsd-on: bsd 4.1 - main drive control bsd-on: bsd 7.9 - tray 5 (msi) paper stacking bsd-on: bsd 8.5 - registration the registratio...

  • Page 802

    Bus updated 12/2011 07/2011 2-803 workcentre 5335 family service documentation 077-101, 077-103 status indicator raps initial issue 077-101 registration sensor off jam rap bsd-on: bsd 4.1 - main drive control bsd-on: bsd 7.9 - tray 5 (msi) paper stacking bsd-on: bsd 8.5 - registration bsd-on: bsd 9....

  • Page 803

    Bus updated 12/2011 07/2011 2-804 workcentre 5335 family service documentation 077-106, 077-109 initial issue status indicator raps 077-106 exit sensor 1 on jam rap bsd-on: bsd 4.1 - main drive control bsd-on: bsd 10.2 - fusing the fuser exit sensor does not turn on within the specified time after t...

  • Page 804

    Bus updated 12/2011 07/2011 2-805 workcentre 5335 family service documentation 077-113, 077-129 status indicator raps initial issue 077-113 exit sensor 2 off jam rap bsd-on: bsd 10.3 - exit transportation after the exit 2 sensor turned on, the exit 2 sensor did not turn off within the specified time...

  • Page 805

    Bus updated 12/2011 07/2011 2-806 workcentre 5335 family service documentation 077-130, 077-131 initial issue status indicator raps 077-130 registration sensor on jam (duplex direct) rap bsd-on: bsd 4.1 - main drive control bsd-on: bsd 8.5 - registration bsd-on: bsd 10. 5 - duplex the registration s...

  • Page 806

    Bus updated 12/2011 07/2011 2-807 workcentre 5335 family service documentation 077-211, 077-212 status indicator raps initial issue 077-211 tray module type mismatch rap bsd-on: bsd 3.2 - -mcu-tray module communication a different type of tray module is connected. Note: when turning the power off, t...

  • Page 807

    Bus updated 12/2011 07/2011 2-808 workcentre 5335 family service documentation 077-214, 077-300 initial issue status indicator raps 077-214 tray module logic fail rap bsd-on: bsd 3.2 - -mcu-tray module communication i/f mismatch between the iot and the tray module was detected. Note: when turning th...

  • Page 808

    Bus updated 12/2011 07/2011 2-809 workcentre 5335 family service documentation 077-301, 077-305 status indicator raps initial issue 077-301 l/h cover interlock open rap bsd-on: bsd 1.8 - power interlock switching (1 of 2) the l/h cover is open. Note: when turning the power off, turn off the power sw...

  • Page 809

    Bus updated 12/2011 07/2011 2-810 workcentre 5335 family service documentation 077-307, 077-308 initial issue status indicator raps 077-307 duplex cover open rap bsd-on: bsd 1.8 - power interlock switching (1 of 2) the duplex cover is open. Note: when turning the power off, turn off the power switch...

  • Page 810

    Bus updated 12/2011 07/2011 2-811 workcentre 5335 family service documentation 077-309, 077-314 status indicator raps initial issue 077-309 l/h lower cover open rap bsd-on: bsd 1.8 - power interlock switching (1 of 2) the l/h low cover is open. Note: when turning the power off, turn off the power sw...

  • Page 811

    Bus updated 12/2011 07/2011 2-812 workcentre 5335 family service documentation 077-900, 077-901 initial issue status indicator raps 077-900 registration sensor static jam rap bsd-on: bsd 8.5 - registration when the power was turned on, the m/c was stopped (cycle down/ shut down), or when the interlo...

  • Page 812

    Bus updated 12/2011 07/2011 2-813 workcentre 5335 family service documentation 077-902, 077-907 status indicator raps initial issue 077-902 exit sensor 2 static jam rap bsd-on: bsd 10.3 - exit transportation when the power was turned on, the m/c was stopped (cycle down/ shut down), or when the inter...

  • Page 813

    Bus updated 12/2011 07/2011 2-815 workcentre 5335 family service documentation 078-100 status indicator raps initial issue 078-100tray 6 (hcf) pre misfeed rap bsd-on: bsd 7.10 - hcf (tray 6) paper stacking bsd-on: bsd 8.6 - hcf (tray 6) paper feeding tray2 pre feed sensor is not turned on by the pap...

  • Page 814

    Bus updated 12/2011 07/2011 2-816 workcentre 5335 family service documentation 078-101 initial issue status indicator raps 078-101 hcf to feed out sensor fault rap bsd-on: bsd 8.2 - iot paper transportation bsd-on: bsd 8.4 - tandem tray module takeaway drive the tray 2 feed out sensor did not come o...

  • Page 815

    Bus updated 12/2011 07/2011 2-817 workcentre 5335 family service documentation 078-102 status indicator raps initial issue 078-102 hcf to registration sensor fault rap bsd-on: bsd 8.4 - tandem tray module takeaway drive bsd-on: bsd 8.5 - registration the paper transported from hcf did not turn on th...

  • Page 816

    Bus updated 12/2011 07/2011 2-818 workcentre 5335 family service documentation 078-104 , 078-216 initial issue status indicator raps 078-104 hcf feed out sensor fault rap bsd-on: 8.7 hcf (tray 6) paper transportation the paper transported from hcf did not turn on the tray 6 feed out sensor within th...

  • Page 817

    Bus updated 12/2011 07/2011 2-819 workcentre 5335 family service documentation 078-250 status indicator raps initial issue 078-250 hcf lift fault rap bsd-on: bsd 7.10 - hcf (tray 6) paper stacking hcf tray lift failure. The tray 6 level sensor does not turn on within the specified time after the tra...

  • Page 818

    Bus updated 12/2011 07/2011 2-820 workcentre 5335 family service documentation 078-300, 078-301 initial issue status indicator raps 078-300 hcf top cover interlock open rap bsd-on: bsd 1.7 - dc power distribution (options) bsd-on: bsd 1.11 - hcf power distribution the hcf top cover interlock is open...

  • Page 819

    Bus updated 12/2011 07/2011 2-821 workcentre 5335 family service documentation 078-900 status indicator raps initial issue 078-900 tray 6 (hcf) feed out sensor static jam rap bsd-on: 8.7 hcf (tray 6) paper transportation when the power was turned on, the m/c was stopped (cycle down/ shut down), or w...

  • Page 820

    Bus updated 12/2011 07/2011 2-823 workcentre 5335 family service documentation 091-313, 091-314 status indicator raps initial issue 091-313 crum asic communication fail rap bsd-on: bsd 9.1 - cru life control communication error between cpu of the mcu pwb and asic was detected. Note: when turning the...

  • Page 821

    Bus updated 12/2011 07/2011 2-824 workcentre 5335 family service documentation 091-401, 091-402 initial issue status indicator raps 091-401 drum cartridge near life rap it was detected that the replacement timing for drum is closer than pre near. Procedure the drum needs to be replaced soon. Replace...

  • Page 822

    Bus updated 12/2011 07/2011 2-825 workcentre 5335 family service documentation 091-406, 091-600 status indicator raps initial issue 091-406 drum cartridge pre near life rap it was detected that the replacement timing for drum is closer than near. Procedure the drum needs to be replaced soon. Replace...

  • Page 823

    Bus updated 12/2011 07/2011 2-826 workcentre 5335 family service documentation 091-600, 091-912 initial issue status indicator raps 091-600 humidity sensor fail rap bsd-on: bsd 9.4 - transfer environment humidity sensor failure. Note: when turning the power off, turn off the power switch first and t...

  • Page 824

    Bus updated 12/2011 07/2011 2-827 workcentre 5335 family service documentation 091-913, 091-914 status indicator raps initial issue 091-913 drum cartridge life end rap bsd-on: bsd 9.1 - cru life control drum has reached the end of its life span. Procedure replace the drum ( pl 8.1 ). 091-914 drum cr...

  • Page 825

    Bus updated 12/2011 07/2011 2-828 workcentre 5335 family service documentation 091-915, 091-916 initial issue status indicator raps 091-915 drum crum data broken rap bsd-on: bsd 9.1 - cru life control the system detected that the data written to the drum and the data read from the drum (k) do not ma...

  • Page 826

    Bus updated 12/2011 07/2011 2-829 workcentre 5335 family service documentation 091-921 status indicator raps initial issue 091-921 drum crum not in position rap bsd-on: bsd 9.1 - cru life control the drum is not in the proper position (loose crum). Procedure 1. Remove and reinstall the drum. 2. Poli...

  • Page 827

    Bus updated 12/2011 07/2011 2-831 workcentre 5335 family service documentation 092-315, 092-323 status indicator raps initial issue 092-315 atc fail rap bsd-on: bsd 9.3 - development and toner dispense control the frequency at which the atc average fail or the atc amplitude fail has been occurring h...

  • Page 828

    Bus updated 12/2011 07/2011 2-832 workcentre 5335 family service documentation 092-656, 092-660 initial issue status indicator raps 092-656 atc average fail rap bsd-on: bsd 9.3 - development and toner dispense control the average measured value of atc sensor is out of the range of appropriate values...

  • Page 829

    Bus updated 12/2011 07/2011 2-833 workcentre 5335 family service documentation 093-400, 093-406 status indicator raps initial issue 093-400 toner cartridge near empty rap it was detected that the replacement timing for toner cartridge is closer than pre near. Procedure the toner cartridge needs to b...

  • Page 830

    Bus updated 12/2011 07/2011 2-834 workcentre 5335 family service documentation 093-912, 093-916 initial issue status indicator raps 093-912 toner cartridge empty the toner cartridge empty state was detected. Procedure replace the toner cartridge. 093-916 toner crum not in position rap bsd-on: bsd 9....

  • Page 831

    Bus updated 12/2011 07/2011 2-835 workcentre 5335 family service documentation 093-924, 093-925 status indicator raps initial issue 093-924 toner k crum communication fail rap bsd-on: bsd 9.1 - cru life control communication failure with toner crum was detected. Note: when turning the power off, tur...

  • Page 832

    Bus updated 12/2011 07/2011 2-836 workcentre 5335 family service documentation 093-925, 093-926 initial issue status indicator raps • the connection terminals between the toner cartridge crum pwb and the toner crum pwb for damage and foreign substances • the toner cartridge for improper installation...

  • Page 833

    Bus updated 12/2011 07/2011 2-837 workcentre 5335 family service documentation 093-926, 093-956 status indicator raps initial issue • the connection terminals between the toner cartridge crum pwb and the toner crum pwb for damage and foreign substances • the toner cartridge for improper installation...

  • Page 834

    Bus updated 12/2011 07/2011 2-838 workcentre 5335 family service documentation 093-959 initial issue status indicator raps 093-959 dev install times over fail rap the number of developer installation mode executions has exceeded the upper limit. Procedure replace the xerographic cartridge.

  • Page 835

    Bus updated 12/2011 07/2011 2-839 workcentre 5335 family service documentation 094-315 status indicator raps initial issue 094-315 btr illegal output bsd-on: bsd 9.4 - transfer btr output is implemented while drum motor is stopped initial actions switch the power off then on procedure if the problem...

  • Page 836

    Bus updated 12/2011 07/2011 2-841 workcentre 5335 family service documentation 102-311, 102-312 status indicator raps initial issue 102-311 usb dongle access fault initial actions switch the power off then on. Connect the dongle to the front panel usb port and retry verify that the correct dongle is...

  • Page 837

    Bus updated 12/2011 07/2011 2-842 workcentre 5335 family service documentation 102-313, 102-314 initial issue status indicator raps 102-313 usb dongle illegal iot speed key fault initial actions switch the power off then on. Connect the dongle to the front panel usb port and retry verify that the co...

  • Page 838

    Bus updated 12/2011 07/2011 2-843 workcentre 5335 family service documentation 102-315, 102-316 status indicator raps initial issue 102-315 usb dongle sw key setting fault initial actions switch the power off then on. Connect the dongle to the front panel usb port and retry verify that the correct d...

  • Page 839

    Bus updated 12/2011 07/2011 2-844 workcentre 5335 family service documentation 102-317, 102-318 initial issue status indicator raps 102-317 usb dongle pagepack setting fault initial actions switch the power off then on. Connect the dongle to the front panel usb port and retry verify that the correct...

  • Page 840

    Bus updated 12/2011 07/2011 2-845 workcentre 5335 family service documentation 102-319, 102-356 status indicator raps initial issue 102-319 dongle nvm list setting fault initial actions switch the power off then on. Connect the dongle to the front panel usb port and retry verify that the correct don...

  • Page 841

    Bus updated 12/2011 07/2011 2-847 workcentre 5335 family service documentation 116-210, 116-211 status indicator raps initial issue 116-210 media reader fatal error rap when this error is detected in osdd. Initial actions power off/on procedure 1. Power off 2. Check/replace the following: a. Media r...

  • Page 842

    Bus updated 12/2011 07/2011 2-848 workcentre 5335 family service documentation 116-212, 116-220 initial issue status indicator raps 116-212 medialib sw logic fail rap service fail. [media reader] medialib sw logic fail. Medialib internal logic error has occurred. Procedure 1. Turn the power off then...

  • Page 843

    Bus updated 12/2011 07/2011 2-849 workcentre 5335 family service documentation 116-312 , 116-313 status indicator raps initial issue 116-312 hdd encrypt key rap an error in the hdd encryption key is detected during boot. Initial actions power off/on procedure • check the hdd electrical connections (...

  • Page 844

    Bus updated 12/2011 07/2011 2-850 workcentre 5335 family service documentation 116-314, 116-315 initial issue status indicator raps 116-314 ethernet address rap an ethernet address error is detected. Initial actions power off/on procedure • check the eeprom on the ess. • change the system data 700-5...

  • Page 845

    Bus updated 12/2011 07/2011 2-851 workcentre 5335 family service documentation 116-316, 116-317 status indicator raps initial issue 116-316 ess ram dimm r/w check rap an error is detected during the read/write operation of the ess ram dimm. Initial actions power off/on procedure turn off then on the...

  • Page 846

    Bus updated 12/2011 07/2011 2-852 workcentre 5335 family service documentation 116-318 , 116-319 initial issue status indicator raps 116-318 ess rom dimm check rap an error is detected when the option rom dimm was checked. Initial actions power off/on procedure turn the power off then on. If the pro...

  • Page 847

    Bus updated 12/2011 07/2011 2-853 workcentre 5335 family service documentation 116-321 , 116-322 status indicator raps initial issue 116-321 system software rap an internal controller error shut down the processor. Initial actions power off/on procedure • check the installation of the ddr dimm. • re...

  • Page 848

    Bus updated 12/2011 07/2011 2-854 workcentre 5335 family service documentation 116-323, 116-324 initial issue status indicator raps 116-323 ess nvram r/w check rap an error is detected during the ess pwb nvm read/write check. Initial actions power off/on procedure 1. Remove and re-install or replace...

  • Page 849

    Bus updated 12/2011 07/2011 2-855 workcentre 5335 family service documentation 116-325, 116-328 status indicator raps initial issue 116-325 ess fan rap the ess fan failed. Procedure turn the power off then on. Replace the ess fan ( pl 35.2 ). 116-328 l2 cache fail rap a failure was detected in the l...

  • Page 850

    Bus updated 12/2011 07/2011 2-856 workcentre 5335 family service documentation 116-329, 116-330 initial issue status indicator raps 116-329 serial software rap a system call error related to the serial i/f was detected. Initial actions power off/on procedure • ensure that the customer is programming...

  • Page 851

    Bus updated 12/2011 07/2011 2-857 workcentre 5335 family service documentation 116-331, 116-332 status indicator raps initial issue 116-331 invalid log information rap a log error is detected. Initial actions power off/on procedure • check the hdd electrical connections ( pl 35.2 ). • check the sw v...

  • Page 852

    Bus updated 12/2011 07/2011 2-858 workcentre 5335 family service documentation 116-333, 116-334 initial issue status indicator raps 116-333 localtalk software rap due to an error in software processing, subsequent processes cannot be performed. Initial actions power off/on procedure • change the sys...

  • Page 853

    Bus updated 12/2011 07/2011 2-859 workcentre 5335 family service documentation 116-336, 116-337 status indicator raps initial issue 116-336 redirector hd fail rap a failure is detected during hdd access initial actions power off/on procedure • check the hdd electrical connections ( pl 35.2 ). • chec...

  • Page 854

    Bus updated 12/2011 07/2011 2-860 workcentre 5335 family service documentation 116-338, 116-339 initial issue status indicator raps 116-338 jba rap a jba (job based accounting) processing error caused an internal shutdown. Initial actions power off/on procedure • ensure that the customer is programm...

  • Page 855

    Bus updated 12/2011 07/2011 2-861 workcentre 5335 family service documentation 116-340, 116-341 status indicator raps initial issue 116-340 memory not enough rap insufficient memory was detected during initialization. A ps option requiring an additional memory was installed but memory was not added....

  • Page 856

    Bus updated 12/2011 07/2011 2-862 workcentre 5335 family service documentation 116-342, 116-343 initial issue status indicator raps 116-342 sesami manager fail rap an internal shutdown occurred due to an error in processing snmp (simple network manage- ment protocol). Initial actions power off/on pr...

  • Page 857

    Bus updated 12/2011 07/2011 2-863 workcentre 5335 family service documentation 116-346, 116-348 status indicator raps initial issue 116-346 formatter rap errors are detected by the formatter. Initial actions power off/on procedure • ensure that the customer is programming a job within the parameters...

  • Page 858

    Bus updated 12/2011 07/2011 2-864 workcentre 5335 family service documentation 116-349, 116-350 initial issue status indicator raps 116-349 sif fail to call pflite rap an error occurred calling the pflite function using the sif. Initial actions power off/on procedure • change the system data 700-530...

  • Page 859

    Bus updated 12/2011 07/2011 2-865 workcentre 5335 family service documentation 116-351, 116-352 status indicator raps initial issue 116-351 ether talk software rap an internal shutdown occurred after an ether talk processing error. Initial actions power off/on procedure • change the system data 700-...

  • Page 860

    Bus updated 12/2011 07/2011 2-866 workcentre 5335 family service documentation 116-353, 116-354 initial issue status indicator raps 116-353 hdd mechanical rap the hdd was not booted due to a mechanical hdd failure detected on booting. Initial actions power off/on procedure • check the hdd electrical...

  • Page 861

    Bus updated 12/2011 07/2011 2-867 workcentre 5335 family service documentation 116-355, 116-356 status indicator raps initial issue 116-355 agent software rap an internal shutdown occurred after an snmp (simple network management protocol) pro- cessing error. Initial actions power off/on procedure •...

  • Page 862

    Bus updated 12/2011 07/2011 2-868 workcentre 5335 family service documentation 116-357, 116-358 initial issue status indicator raps 116-357 postscript rap due to an error in software processing, subsequent processes cannot be performed. Initial actions power off/on procedure • remove and re-install ...

  • Page 863

    Bus updated 12/2011 07/2011 2-869 workcentre 5335 family service documentation 116-359 , 116-360 status indicator raps initial issue 116-359 plw fatal error rap plw software fail. Initial actions power off/on, and check for reproducibility. Procedure • refer to the error history report. If the same ...

  • Page 864

    Bus updated 12/2011 07/2011 2-870 workcentre 5335 family service documentation 116-361, 116-362 initial issue status indicator raps 116-361 spool hdd rap the controller spool detected an error during hdd access. Initial actions power off/on procedure • check the hdd electrical connections ( pl 35.2 ...

  • Page 865

    Bus updated 12/2011 07/2011 2-871 workcentre 5335 family service documentation 116-363, 116-364 status indicator raps initial issue 116-363 bmlinks/print service software rap an internal shutdown occurred after an snmp processing error. Initial actions power off/on procedure • change the system data...

  • Page 866

    Bus updated 12/2011 07/2011 2-872 workcentre 5335 family service documentation 116-365, 116-366 initial issue status indicator raps 116-365 spool rap an internal shutdown occurred after an spl processing error. Initial actions power off/on procedure • check the hdd electrical connections ( pl 35.2 )...

  • Page 867

    Bus updated 12/2011 07/2011 2-873 workcentre 5335 family service documentation 116-367, 116-368 status indicator raps initial issue 116-367 parallel if software rap an internal shutdown occurred after a processing error. Initial actions power off/on procedure • change the system data 700-530 to "0" ...

  • Page 868

    Bus updated 12/2011 07/2011 2-874 workcentre 5335 family service documentation 116-370 , 116-371 initial issue status indicator raps 116-370 xjcl rap an internal shutdown occurred after a xjcl (x job control language) processing error. Initial actions power off/on procedure • change the system data ...

  • Page 869

    Bus updated 12/2011 07/2011 2-875 workcentre 5335 family service documentation 116-372, 116-373 status indicator raps initial issue 116-372 formatter rap an internal shutdown occurred after a processing error. Initial actions power off/on procedure • remove and re-install or replace the system memor...

  • Page 870

    Bus updated 12/2011 07/2011 2-876 workcentre 5335 family service documentation 116-374, 116-375 initial issue status indicator raps 116-374 auto switch rap an internal shutdown occurred after a processing error. Initial actions power off/on procedure • ensure that the customer is programming a job w...

  • Page 871

    Bus updated 12/2011 07/2011 2-877 workcentre 5335 family service documentation 116-376, 116-377 status indicator raps initial issue 116-376 port 9100 software rap an internal shutdown occurred after a processing error. Initial actions power off/on procedure • change the system data 700-530 to "0" an...

  • Page 872

    Bus updated 12/2011 07/2011 2-878 workcentre 5335 family service documentation 116-378, 116-379 initial issue status indicator raps 116-378 mcr software rap fatal error of mcr (mail contents requester). Initial actions power off/on procedure • change the system data 700-530 to "0" and disable the au...

  • Page 873

    Bus updated 12/2011 07/2011 2-879 workcentre 5335 family service documentation 116-380, 116-381 status indicator raps initial issue 116-380 ess font rom dimm rap bsd-on: bsd 16.1 - ess bsd-on: bsd 34.1 - fax an error is detected when the font rom dimm was checked. Initial actions power off/on proced...

  • Page 874

    Bus updated 12/2011 07/2011 2-880 workcentre 5335 family service documentation 116-382, 116-383 initial issue status indicator raps 116-382 abl initialize rap hdd access by the abl (address book library) failed. Initial actions power off/on set chainlink 790-664 to 0. If the problem persists, replac...

  • Page 875

    Bus updated 12/2011 07/2011 2-881 workcentre 5335 family service documentation 116-384 , 116-385 status indicator raps initial issue 116-384 dcs fatal error rap dcs-related fatal error. Due to an error in software processing, subsequent processes cannot be performed. Initial actions power off/on pro...

  • Page 876

    Bus updated 12/2011 07/2011 2-882 workcentre 5335 family service documentation 116-386 , 116-388 initial issue status indicator raps 116-386 fax cable insertion error rap bsd-on: bsd 34.1 - fax incorrect usb port used for fax. Procedure 1. Turn off machine power. 2. Connect the fax usb cable to the ...

  • Page 877

    Bus updated 12/2011 07/2011 2-883 workcentre 5335 family service documentation 116-389, 116-390 status indicator raps initial issue 116-389 ram install rap bsd-on: bsd 16.1 - ess bsd-on: bsd 34.1 - fax the control logic detected that the required ram capacity is not installed or available. 1. The sy...

  • Page 878

    Bus updated 12/2011 07/2011 2-884 workcentre 5335 family service documentation 116-391, 116-392 initial issue status indicator raps 116-391 country code rap an illegal country code is set. When the machine is turned on and started (or also rebooted), nation info, territory code and paper size group ...

  • Page 879

    Bus updated 12/2011 07/2011 2-885 workcentre 5335 family service documentation 116-393 , 116-394 status indicator raps initial issue 116-393 aaa manager fatal error rap aaa software failure. Procedure upgrade to the latest version. ( gp 16 ). 116-394 aaa manager settings failure rap abnormal authent...

  • Page 880

    Bus updated 12/2011 07/2011 2-886 workcentre 5335 family service documentation 116-395, 116-396 initial issue status indicator raps 116-395 usb software rap there is an internal shutdown due to a usb (universal serial bus) related error. Initial actions power off/on procedure • change the system dat...

  • Page 881

    Bus updated 12/2011 07/2011 2-887 workcentre 5335 family service documentation 116-397 , 116-399 status indicator raps initial issue 116-397 aaamgr illegal setting area coverage threshold the plain total color judge threshold setting is wrong. When the condition below is met in setting system data v...

  • Page 882

    Bus updated 12/2011 07/2011 2-888 workcentre 5335 family service documentation 116-700 , 116-701 initial issue status indicator raps 116-700 image expansion kit insufficient memory rap image expansion kit has insufficient memory. Procedure note: when the system data (log or image creation guarantee ...

  • Page 883

    Bus updated 12/2011 07/2011 2-889 workcentre 5335 family service documentation 116-702, 116-703 status indicator raps initial issue 116-702 substitute font rap the print function is using a substitute font. Initial actions power off/on procedure install an appropriate font rom. 116-703 postscript la...

  • Page 884

    Bus updated 12/2011 07/2011 2-890 workcentre 5335 family service documentation 116-704 , 116-705 initial issue status indicator raps 116-704 media reader: no media rap media is not inserted or is inserted incorrectly. Procedure inform the customer that no media is inserted. 116-705 media reader: for...

  • Page 885

    Bus updated 12/2011 07/2011 2-891 workcentre 5335 family service documentation 116-706 , 116-707 status indicator raps initial issue 116-706 media reader: file attribute read error rap media reader format error detected while no job is present. The medialib detected this error while performing the o...

  • Page 886

    Bus updated 12/2011 07/2011 2-892 workcentre 5335 family service documentation 116-708 , 116-709 initial issue status indicator raps 116-708 media reader: file attribute read error rap file attribute retrieval error the medialib detected this error while performing the operation that requires access...

  • Page 887

    Bus updated 12/2011 07/2011 2-893 workcentre 5335 family service documentation 116-710 , 116-711 status indicator raps initial issue 116-710 hp-gl/2 memory overflow rap hp-gl/2 memory overflow procedure increase hp-gl spool size or mount hdd. 116-711 plw form merge error rap form overlay is impossib...

  • Page 888

    Bus updated 12/2011 07/2011 2-894 workcentre 5335 family service documentation 116-712 , 116-713 initial issue status indicator raps 116-712 plw form memory shortage rap plw form/logo data cannot be registered due to capacity shortage of ram or hard disk free space. Procedure ask customer to check t...

  • Page 889

    Bus updated 12/2011 07/2011 2-895 workcentre 5335 family service documentation 116-714, 116-715 status indicator raps initial issue 116-714 hp-gl/2 command rap bsd-on: bsd 16.1 - ess bsd-on: bsd 34.1 - fax there is a command error in the hp-gl/2 (hewlett packard printer control language) initial act...

  • Page 890

    Bus updated 12/2011 07/2011 2-896 workcentre 5335 family service documentation 116-716 , 116-717 initial issue status indicator raps 116-716 media reader: corrupt or missing media file rap the medialib detected this error while performing the operation that requires access to media. Procedure check ...

  • Page 891

    Bus updated 12/2011 07/2011 2-897 workcentre 5335 family service documentation 116-718 , 116-719 status indicator raps initial issue 116-718 plw form overlay error rap designated form is not registered. Initial actions power off/on procedure use a registered form or register the required form. 116-7...

  • Page 892

    Bus updated 12/2011 07/2011 2-898 workcentre 5335 family service documentation 116-720, 116-725 initial issue status indicator raps 116-720 pcl memory rap the pcl printer control language) memory capacity is insufficient. Initial actions power off/on procedure do not start up the ports that are unne...

  • Page 893

    Bus updated 12/2011 07/2011 2-899 workcentre 5335 family service documentation 116-737 , 116-738 status indicator raps initial issue 116-737 art user defined area shortage rap bsd-on: bsd 16.1 - ess bsd-on: bsd 34.1 - fax user-defined data (external character, pattern) cannot be registered with art ...

  • Page 894

    Bus updated 12/2011 07/2011 2-900 workcentre 5335 family service documentation 116-739, 116-740 initial issue status indicator raps 116-739 form/logo capacity rap bsd-on: bsd 16.1 - ess bsd-on: bsd 34.1 - fax form/logo registration was not possible because of insufficient ram disk or hdd capacity. I...

  • Page 895

    Bus updated 12/2011 07/2011 2-901 workcentre 5335 family service documentation 116-741, 116-742 status indicator raps initial issue 116-741 maximum forms data register rap the large quantity of forms put a limit on form data registration. Initial actions power off/on procedure ask customer to check ...

  • Page 896

    Bus updated 12/2011 07/2011 2-902 workcentre 5335 family service documentation 116-743, 116-745 initial issue status indicator raps 116-743 form/logo size overflow rap the received data (form/logo) exceeds the registered buffer size. Initial actions power off/on procedure ask customer to increase th...

  • Page 897

    Bus updated 12/2011 07/2011 2-903 workcentre 5335 family service documentation 116-746, 116-747 status indicator raps initial issue 116-746 selected form rap the selected form is not registered. Procedure ask customer to use a registered form or register the required form. 116-747 invalid page margi...

  • Page 898

    Bus updated 12/2011 07/2011 2-904 workcentre 5335 family service documentation 116-748, 116-749 initial issue status indicator raps 116-748 page image data rap drawing data does not exist in the page data. Initial actions power off/on procedure ask customer to cancel and rerun the job. 116-749 posts...

  • Page 899

    Bus updated 12/2011 07/2011 2-905 workcentre 5335 family service documentation 116-750, 116-752 status indicator raps initial issue 116-750 banner sheet cancelled rap banner sheet cancelled. Procedure set the banner sheet feed tray to normal status (see “detected when”), or change banner sheet feed ...

  • Page 900

    Bus updated 12/2011 07/2011 2-906 workcentre 5335 family service documentation 116-771, 116-772 initial issue status indicator raps 116-771 invalid jbig parameter dl fixed rap an incorrect jbig parameter dl was automatically corrected. Initial actions power off/on procedure no action necessary. 116-...

  • Page 901

    Bus updated 12/2011 07/2011 2-907 workcentre 5335 family service documentation 116-773 , 116-774 status indicator raps initial issue 116-773 invalid jbig parameter p fixed rap an incorrect jbig parameter p was automatically corrected. Initial actions power off/on procedure no action necessary. 116-7...

  • Page 902

    Bus updated 12/2011 07/2011 2-908 workcentre 5335 family service documentation 116-775 , 116-776 initial issue status indicator raps 116-775 invalid jbig parameter l0 fixed rap an incorrect jbig parameter lo was automatically corrected. Initial actions power off/on procedure no action necessary. 116...

  • Page 903

    Bus updated 12/2011 07/2011 2-909 workcentre 5335 family service documentation 116-777 , 116-778 status indicator raps initial issue 116-777 invalid jbig parameter my fixed rap an incorrect jbig parameter my was automatically corrected. Initial actions power off/on procedure no action necessary. 116...

  • Page 904

    Bus updated 12/2011 07/2011 2-910 workcentre 5335 family service documentation 116-780, 116-790 initial issue status indicator raps 116-780 attached document rap there was an error in the document attached to the e-mail to xxx. Initial actions power off/on procedure no action necessary. 116-790 stap...

  • Page 905

    Bus updated 12/2011 07/2011 2-911 workcentre 5335 family service documentation 116-790 status indicator raps initial issue 116-790 stapling canceled rap (finisher lx) bsd-on: bsd 12.21 - office finisher lx staple control when staple was specified, there were no staples. 1. If the operator stops a fa...

  • Page 906

    Bus updated 12/2011 07/2011 2-913 workcentre 5335 family service documentation 117-310, 117-316 status indicator raps initial issue 117-310 wsd scan s/w fail a problem occurred in the processing of wsd scan service software, causing the processing to discontinue after that. Procedure power off then ...

  • Page 907

    Bus updated 12/2011 07/2011 2-914 workcentre 5335 family service documentation 117-317, 117-318 initial issue status indicator raps 117-317 contract manager ppp_contract finishing fail the contract manager detected that the pagepackpin contract has ended. Procedure wait for reboot. 117-318 contract ...

  • Page 908

    Bus updated 12/2011 07/2011 2-915 workcentre 5335 family service documentation 117-325, 117-326 status indicator raps initial issue 117-325 contract manager rtc hardware fail failed to obtain rtc timer value due to hardware problem in the contract function procedure turn the power off, make sure tha...

  • Page 909

    Bus updated 12/2011 07/2011 2-916 workcentre 5335 family service documentation 117-330 initial issue status indicator raps 117-330 xbds soft fail xbds-related fatal error. A problem has occurred in the software processing and it is unable to continue with the subsequent processes. Procedure turn the...

  • Page 910

    Bus updated 12/2011 07/2011 2-917 workcentre 5335 family service documentation 118-310 status indicator raps initial issue 118-310 ipsec internal fail rap an internal error was detected during initialization of the ipsec. Procedure turn the power off then on..

  • Page 911

    Bus updated 12/2011 07/2011 2-919 workcentre 5335 family service documentation 121-316, 121-318 status indicator raps initial issue 121-316 fdi / secure access conflict rap sysr. Prohibited combination of fdi accessory connection and secure access authentica- tion. The accessory is connected and the...

  • Page 912

    Bus updated 12/2011 07/2011 2-920 workcentre 5335 family service documentation 121-333, 121-334 initial issue status indicator raps 121-333 fdi-ess communication fail bsd-on: bsd 3.7 - ess-fdi communication transmission between the fdi and the machine failed. Initial actions this fault typically app...

  • Page 913

    Bus updated 12/2011 07/2011 2-921 workcentre 5335 family service documentation 121-335, 121-336 status indicator raps initial issue 121-335 fdi wake up answer fail rap bsd-on: bsd 3.7 - ess-fdi communication system fail. The wake up answer cannot be received. Procedure 1. Check connection of the cab...

  • Page 914

    Bus updated 12/2011 07/2011 2-922 workcentre 5335 family service documentation 121-337, 121-338 initial issue status indicator raps 121-337 accessory self diag fail rap bsd-on: bsd 3.7 - ess-fdi communication system fail. Accessories self-diagnostic result error. Self-diagnostic of the accessories i...

  • Page 915

    Bus updated 12/2011 07/2011 2-923 workcentre 5335 family service documentation 121-339, 121-340 status indicator raps initial issue 121-339 price table error rap bsd-on: bsd 3.7 - ess-fdi communication system fail. Unit price table error. Detection condition (1): when the m/c is running, a notifica-...

  • Page 916

    Bus updated 12/2011 07/2011 2-924 workcentre 5335 family service documentation 121-350, 121-370 initial issue status indicator raps 121-350 fdi logic fail rap bsd-on: bsd 3.7 - ess-fdi communication system fail. Fdi - unexpected error. Due to an error in software processing, subsequent pro- cesses c...

  • Page 917

    Bus updated 12/2011 07/2011 2-925 workcentre 5335 family service documentation 123-207, 123-209 status indicator raps initial issue 123-207 communication manager target rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication a mailbox operations value is incorrect. Initial...

  • Page 918

    Bus updated 12/2011 07/2011 2-926 workcentre 5335 family service documentation 123-310, 123-311 initial issue status indicator raps 123-310 send queue rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the upper limit of the processing capability for sending data from...

  • Page 919

    Bus updated 12/2011 07/2011 2-927 workcentre 5335 family service documentation 123-312, 123-317 status indicator raps initial issue 123-312 diag mode change fail (punch unit type set) rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication system fail. Sb-fin punch unit in...

  • Page 920

    Bus updated 12/2011 07/2011 2-928 workcentre 5335 family service documentation 123-318, 123-320 initial issue status indicator raps 123-318 receive finish queue rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the data received from the controller exceeded the upper...

  • Page 921

    Bus updated 12/2011 07/2011 2-929 workcentre 5335 family service documentation 123-322 , 123-323 status indicator raps initial issue 123-322 ui target rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication serial transmission failed. Initial actions power off/on procedure...

  • Page 922

    Bus updated 12/2011 07/2011 2-930 workcentre 5335 family service documentation 123-325, 123-326 initial issue status indicator raps 123-325 object creation rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the specified object could not be created due to ui software ...

  • Page 923

    Bus updated 12/2011 07/2011 2-931 workcentre 5335 family service documentation 123-327, 123-328 status indicator raps initial issue 123-327 button overflow rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed and memory requirements exceeded the u...

  • Page 924

    Bus updated 12/2011 07/2011 2-932 workcentre 5335 family service documentation 123-329, 123-332 initial issue status indicator raps 123-329 ui coordinates rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication ui software failure and a coordinate value that cannot be disp...

  • Page 925

    Bus updated 12/2011 07/2011 2-933 workcentre 5335 family service documentation 123-333 , 123-337 status indicator raps initial issue 123-333 interface communication rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the system detected that transmission with the contr...

  • Page 926

    Bus updated 12/2011 07/2011 2-934 workcentre 5335 family service documentation 123-341, 123-342 initial issue status indicator raps 123-341 event queue rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed with a full event queue. Initial actions p...

  • Page 927

    Bus updated 12/2011 07/2011 2-935 workcentre 5335 family service documentation 123-343, 123-344 status indicator raps initial issue 123-343 invalid class rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed. Initial actions power off/on procedure ...

  • Page 928

    Bus updated 12/2011 07/2011 2-936 workcentre 5335 family service documentation 123-345, 123-346 initial issue status indicator raps 123-345 timer queue full rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed an event timer. Initial actions power...

  • Page 929

    Bus updated 12/2011 07/2011 2-937 workcentre 5335 family service documentation 123-352, 123-353 status indicator raps initial issue 123-352 sys eeprom read error (ui-panel) rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication sysr. Sys eeprom read error (ui-panel). An e...

  • Page 930

    Bus updated 12/2011 07/2011 2-938 workcentre 5335 family service documentation 123-354, 123-355 initial issue status indicator raps 123-354 decrease in 24v error (ui-panel) rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication 24v power drop detected error (ui-panel). Th...

  • Page 931

    Bus updated 12/2011 07/2011 2-939 workcentre 5335 family service documentation 123-357, 123-358 status indicator raps initial issue 123-357 sys eeprom write error (ui-panel) rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication sysr. Sys eeprom write error (ui-panel). Th...

  • Page 932

    Bus updated 12/2011 07/2011 2-940 workcentre 5335 family service documentation 123-362, 123-368 initial issue status indicator raps 123-362 no object (ui-panel) rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication system fail. No object. Ui sw failure in the ess pwb. Pr...

  • Page 933

    Bus updated 12/2011 07/2011 2-941 workcentre 5335 family service documentation 123-369, 123-370 status indicator raps initial issue 123-369 interface value rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed with an invalid interface value. Initi...

  • Page 934

    Bus updated 12/2011 07/2011 2-942 workcentre 5335 family service documentation 123-371 , 123-372 initial issue status indicator raps 123-371 interface parameter rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication there is an error in the parameter sent from the control...

  • Page 935

    Bus updated 12/2011 07/2011 2-943 workcentre 5335 family service documentation 123-373, 123-374 status indicator raps initial issue 123-373 channel rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication there is an error in the channel sent from the controller. Initial ac...

  • Page 936

    Bus updated 12/2011 07/2011 2-944 workcentre 5335 family service documentation 123-375, 123-376 initial issue status indicator raps 123-375 internal resource rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed. Initial actions power off/on proced...

  • Page 937

    Bus updated 12/2011 07/2011 2-945 workcentre 5335 family service documentation 123-377 , 123-378 status indicator raps initial issue 123-377 ui timer rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed. Initial actions power off/on procedure • en...

  • Page 938

    Bus updated 12/2011 07/2011 2-946 workcentre 5335 family service documentation 123-379, 123-380 initial issue status indicator raps 123-379 dispatch rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed. Initial actions power off/on procedure • ens...

  • Page 939

    Bus updated 12/2011 07/2011 2-947 workcentre 5335 family service documentation 123-381, 123-382 status indicator raps initial issue 123-381 fax interface rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed. Initial actions power off/on procedure ...

  • Page 940

    Bus updated 12/2011 07/2011 2-948 workcentre 5335 family service documentation 123-383, 123-384 initial issue status indicator raps 123-383 report interface rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed. Initial actions power off/on procedu...

  • Page 941

    Bus updated 12/2011 07/2011 2-949 workcentre 5335 family service documentation 123-385, 123-386 status indicator raps initial issue 123-385 service object rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication there is an invalid service object overflow failure. Initial a...

  • Page 942

    Bus updated 12/2011 07/2011 2-950 workcentre 5335 family service documentation 123-387, 123-388 initial issue status indicator raps 123-387 service object rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication there is an invalid service object attribute failure. Initial ...

  • Page 943

    Bus updated 12/2011 07/2011 2-951 workcentre 5335 family service documentation 123-389, 123-390 status indicator raps initial issue 123-389 ui comparator rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed comparator management. Initial actions p...

  • Page 944

    Bus updated 12/2011 07/2011 2-952 workcentre 5335 family service documentation 123-391, 123-392 initial issue status indicator raps 123-391 job parameter rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed job parameter control. Initial actions p...

  • Page 945

    Bus updated 12/2011 07/2011 2-953 workcentre 5335 family service documentation 123-393, 123-394 status indicator raps initial issue 123-393 ui compiling rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed a compiler function. Initial actions powe...

  • Page 946

    Bus updated 12/2011 07/2011 2-954 workcentre 5335 family service documentation 123-395, 123-396 initial issue status indicator raps 123-395 ui nvm rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed an nvm access routine. Initial actions power of...

  • Page 947

    Bus updated 12/2011 07/2011 2-955 workcentre 5335 family service documentation 123-397, 123-398 status indicator raps initial issue 123-397 ui manager rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed. Initial actions power off/on procedure • e...

  • Page 948

    Bus updated 12/2011 07/2011 2-956 workcentre 5335 family service documentation 123-399, 123-400 initial issue status indicator raps 123-399 ui internal rap bsd-on: bsd 2.1 - user interface (ui) bsd-on: bsd 3.4 - ess - ui communication the ui software failed. Initial actions power off/on procedure • ...

  • Page 949

    Bus updated 12/2011 07/2011 2-957 workcentre 5335 family service documentation 124-310, 124-311 status indicator raps initial issue 124-310 product designation rap bsd-on: bsd 3.8 - electronic billing there is an error in the product designation nomenclature. Procedure • turn the power off then on. ...

  • Page 950

    Bus updated 12/2011 07/2011 2-958 workcentre 5335 family service documentation 124-312, 124-313 initial issue status indicator raps 124-312 machine codes mismatch rap bsd-on: bsd 3.8 - electronic billing the machine codes do not match. Procedure turn the power off then on. If the problem persists, p...

  • Page 951

    Bus updated 12/2011 07/2011 2-959 workcentre 5335 family service documentation 124-314, 124-315 status indicator raps initial issue 124-314 iot speed rap bsd-on: bsd 3.8 - electronic billing the iot is not running at the correct speed. Procedure turn the power off then on. If the problem persists, p...

  • Page 952

    Bus updated 12/2011 07/2011 2-960 workcentre 5335 family service documentation 124-316, 124-317 initial issue status indicator raps 124-316 product mode rap bsd-on: bsd 3.8 - electronic billing there is an error in product mode of operation. Procedure turn the power off then on. If the problem persi...

  • Page 953

    Bus updated 12/2011 07/2011 2-961 workcentre 5335 family service documentation 124-318, 124-319 status indicator raps initial issue 124-318 product type software key rap bsd-on: bsd 3.8 - electronic billing there is a mismatch between the software key and the type of product. Procedure turn the powe...

  • Page 954

    Bus updated 12/2011 07/2011 2-962 workcentre 5335 family service documentation 124-320 , 124-321 initial issue status indicator raps 124-320 eeprom rap bsd-on: bsd 3.8 - electronic billing a write error occurred in the ess pwb eeprom. Procedure reload software gp 16 . Pull out and insert eeprom, or ...

  • Page 955

    Bus updated 12/2011 07/2011 2-963 workcentre 5335 family service documentation 124-322, 124-323 status indicator raps initial issue 124-322 software key rap bsd-on: bsd 3.8 - electronic billing there is a software key mismatch. Procedure turn the power off then on. If the problem persists, perform t...

  • Page 956

    Bus updated 12/2011 07/2011 2-964 workcentre 5335 family service documentation 124-324, 124-325 initial issue status indicator raps 124-324 all billings mismatch rap bsd-on: bsd 3.8 - electronic billing all billings mismatch procedure • switch the power off, then on. If the problem still exists, go ...

  • Page 957

    Bus updated 12/2011 07/2011 2-965 workcentre 5335 family service documentation 124-326, 124-327 status indicator raps initial issue 124-326 iot speed not registered rap the iot speed change software key has not been entered. Procedure enter software options gp 5 . Add the software key supplied for t...

  • Page 958

    Bus updated 12/2011 07/2011 2-966 workcentre 5335 family service documentation 124-328, 124-331 initial issue status indicator raps 124-328 punch unit user initial set up rap system fail. Punch unit user initial installation screen displayed. The notification from the finisher indicates that the pun...

  • Page 959

    Bus updated 12/2011 07/2011 2-967 workcentre 5335 family service documentation 124-332, 124-333 status indicator raps initial issue 124-332 contract data mismatch rap system fail. Contract data mismatch. Case where the contract data on iot side and controller side mismatches. Procedure match the con...

  • Page 960

    Bus updated 12/2011 07/2011 2-968 workcentre 5335 family service documentation 124-334, 124-335 initial issue status indicator raps 124-334 ess rom 1 rap an error was detected in ess rom 1. Procedure • turn the power off then on. If the problem persists, perform the following procedure to repair it....

  • Page 961

    Bus updated 12/2011 07/2011 2-969 workcentre 5335 family service documentation 124-337, 124-338 status indicator raps initial issue 124-337 ess ram rap an error was detected in the ess ram. Procedure • turn the power off then on. If the problem persists, perform the following procedure to repair it....

  • Page 962

    Bus updated 12/2011 07/2011 2-970 workcentre 5335 family service documentation 124-339 , 124-340 initial issue status indicator raps 124-339 rom dimm mismatch rap the system detected that an incorrect rom dimm is installed. Initial actions check that the correct rom dimms are installed, in their cor...

  • Page 963

    Bus updated 12/2011 07/2011 2-971 workcentre 5335 family service documentation 124-341, 124-342 status indicator raps initial issue 124-341 crum market fail mcu rap system fail. One of crum destinations is different from the others (iot). One of the crum destinations stored in three positions does n...

  • Page 964

    Bus updated 12/2011 07/2011 2-972 workcentre 5335 family service documentation 124-343, 124-344 initial issue status indicator raps 124-343 crum market fail sys 2 rap system fail. One of crum destinations is different from the others (sys 2). One of the crum destinations stored in three positions do...

  • Page 965

    Bus updated 12/2011 07/2011 2-973 workcentre 5335 family service documentation 124-345, 124-346 status indicator raps initial issue 124-345 billing meter type restoration fail rap bsd-on: bsd 3.8 - electronic billing system fail. Billing meter type fail (one mismatches the others but cannot be autom...

  • Page 966

    Bus updated 12/2011 07/2011 2-974 workcentre 5335 family service documentation 124-347, 124-348 initial issue status indicator raps 124-347 billing count type restoration fail rap bsd-on: bsd 3.8 - electronic billing system fail. Billing count type fail (one mismatches the others but cannot be autom...

  • Page 967

    Bus updated 12/2011 07/2011 2-975 workcentre 5335 family service documentation 124-349, 124-350 status indicator raps initial issue 124-349 modal break point restoration fail rap bsd-on: bsd 3.8 - electronic billing system fail. Modal break point fail (one mismatches the others but cannot be automat...

  • Page 968

    Bus updated 12/2011 07/2011 2-976 workcentre 5335 family service documentation 124-351, 124-352 initial issue status indicator raps 124-351 crum oem fail mcu rap system fail. One of crum oem destinations is different from the others (iot). One of the crum oem destinations stored in three positions d...

  • Page 969

    Bus updated 12/2011 07/2011 2-977 workcentre 5335 family service documentation 124-353, 124-360 status indicator raps initial issue 124-353 crum oem fail sys 2 rap system fail. One of crum oem destinations is different from the others (sys 2). One of the crum oem destinations stored in three positio...

  • Page 970

    Bus updated 12/2011 07/2011 2-978 workcentre 5335 family service documentation 124-361, 124-362 initial issue status indicator raps 124-361 crum validation fail mcu rap system fail. One of crum enable/disable settings is different from the others (iot). One of the crum enable/disable settings stored...

  • Page 971

    Bus updated 12/2011 07/2011 2-979 workcentre 5335 family service documentation 124-363, 124-372 status indicator raps initial issue 124-363 crum validation fail sys 2 rap system fail. One of crum enable/disable settings is different from the others (sys 2). One of the crum enable/disable settings st...

  • Page 972

    Bus updated 12/2011 07/2011 2-980 workcentre 5335 family service documentation 124-373, 124-374 initial issue status indicator raps 124-373 iot manager sw fail rap system fail. Iot manager software failure. An error in the iot manager software was detected. Procedure • turn the power off then on. If...

  • Page 973

    Bus updated 12/2011 07/2011 2-981 workcentre 5335 family service documentation 124-380, 124-381 status indicator raps initial issue 124-380 crum market fail all (2) rap system fail. All three crum destinations are not set (0 or different values are set) #case-(2). The crum destinations stored in thr...

  • Page 974

    Bus updated 12/2011 07/2011 2-982 workcentre 5335 family service documentation 124-382, 124-383 initial issue status indicator raps 124-382 crum market fail sys 1 (2) rap system fail. One of crum destinations is different from the others (sys 1). #case-(2). One of the crum destinations stored in thr...

  • Page 975

    Bus updated 12/2011 07/2011 2-983 workcentre 5335 family service documentation 124-390, 124-391 status indicator raps initial issue 124-390 crum oem fail all (2) rap system fail. All three crum oem destinations are not set (0 or different values are set). #case-(2). The crum oem destinations stored ...

  • Page 976

    Bus updated 12/2011 07/2011 2-984 workcentre 5335 family service documentation 124-392, 124-393 initial issue status indicator raps 124-392 crum oem fail sys 1 (2) rap system fail. One of crum oem destinations is different from the others (sys 1). #case-(2). One of the crum oem destinations stored i...

  • Page 977

    Bus updated 12/2011 07/2011 2-985 workcentre 5335 family service documentation 124-701, 124-702 status indicator raps initial issue 124-701 side tray to center tray rap the output destination was changed by the customer from the side tray to the center tray. Procedure replace the paper with paper th...

  • Page 978

    Bus updated 12/2011 07/2011 2-986 workcentre 5335 family service documentation 124-705, 124-706 initial issue status indicator raps 124-705 punching cancelled rap punching cancelled. A punch specification was deleted. Procedure repair the punch using the proper rap. 124-706 folding cancelled rap fol...

  • Page 979

    Bus updated 12/2011 07/2011 2-987 workcentre 5335 family service documentation 124-708, 124-709 status indicator raps initial issue 124-708 output tray changed failure rap the output tray has been changed to the sub tray because a failure was detected in the spec- ified output tray. The paper was ou...

  • Page 980

    Bus updated 12/2011 07/2011 2-988 workcentre 5335 family service documentation 124-710 initial issue status indicator raps 124-710 output tray changed from mailboxsorter rap the machine changed output tray from sorter to another and continued printing. Paper that cannot be output to mailbox sorter w...

  • Page 981

    Bus updated 12/2011 07/2011 2-989 workcentre 5335 family service documentation status indicator raps initial issue pswcont unexpected fail rap pswcont unexpected error. Psw cont software failure. Due to an error in software process- ing, subsequent processes cannot be performed. Procedure turn the p...

  • Page 982

    Bus updated 12/2011 07/2011 2-991 workcentre 5335 family service documentation 127-310, 127-314 status indicator raps initial issue 127-310 esr task fatal error rap a fatal error occurred in esr task. Procedure • turn the power off then on. If the problem persists, perform the following procedure to...

  • Page 983

    Bus updated 12/2011 07/2011 2-992 workcentre 5335 family service documentation 127-315 , 127-320 initial issue status indicator raps 127-315 thinprint s/w fail rap thin print-related fatal error primary causes problem occurred during software processing, and processing cannot be continued further. P...

  • Page 984

    Bus updated 12/2011 07/2011 2-993 workcentre 5335 family service documentation 127-337, 127-342 status indicator raps initial issue 127-337 job template hdd write rap there was a file access failure during internal polling or an error occurred when writing to the hdd job template sector. Initial act...

  • Page 985

    Bus updated 12/2011 07/2011 2-994 workcentre 5335 family service documentation 127-353 , 127-354 initial issue status indicator raps 127-353 lpd software rap due to a fatal error that occurred in processing related to the lpd, subsequent processes can- not be performed. Initial actions power off/on ...

  • Page 986

    Bus updated 12/2011 07/2011 2-995 workcentre 5335 family service documentation 127-396, 127-398 status indicator raps initial issue 127-396 mail i/o software rap there is an error in mail i/o processing. Initial actions power off/on procedure • ask customer to cancel and rerun the job. • turn the po...

  • Page 987

    Bus updated 12/2011 07/2011 2-996 workcentre 5335 family service documentation 127-399, 127-700 initial issue status indicator raps 127-399 jme software rap due to a fatal error that occurred in processing related to the jme, subsequent processes can- not be performed. Initial actions power off/on p...

  • Page 988

    Bus updated 12/2011 07/2011 2-997 workcentre 5335 family service documentation 133-210 , 133-211 status indicator raps initial issue 133-210 illegal fax parameter rap bsd-on: bsd 34.1 - fax the parameter value is incorrect due to reasons such as excessive length. The required parameter is not sent. ...

  • Page 989

    Bus updated 12/2011 07/2011 2-998 workcentre 5335 family service documentation 133-212, 133-213 initial issue status indicator raps 133-212 fax read error- no data rap bsd-on: bsd 34.1 - fax the specified data does not exist (incorrect number or channel). Initial actions power off/on procedure • ens...

  • Page 990

    Bus updated 12/2011 07/2011 2-999 workcentre 5335 family service documentation 133-214, 133-215 status indicator raps initial issue 133-214 fax usb initializing rap bsd-on: bsd 34.1 - fax fax failed initialization. Initial actions power off/on procedure • check the usb connection. If ok then replace...

  • Page 991

    Bus updated 12/2011 07/2011 2-1000 workcentre 5335 family service documentation 133-216, 133-217 initial issue status indicator raps 133-216 fax usb host fatal rap bsd-on: bsd 34.1 - fax there is a fax/usb processing error. Initial actions power off/on procedure • check the usb connection. If ok the...

  • Page 992

    Bus updated 12/2011 07/2011 2-1001 workcentre 5335 family service documentation 133-218 , 133-219 status indicator raps initial issue 133-218 fax card message library short of memory rap bsd-on: bsd 34.1 - fax there is a fax/usb processing error. Insufficient fax card message library memory procedur...

  • Page 993

    Bus updated 12/2011 07/2011 2-1002 workcentre 5335 family service documentation 133-220, 133-221 initial issue status indicator raps 133-220 fax control task rap bsd-on: bsd 34.1 - fax an error during fax controller software processing caused a fax shutdown. Procedure • turn the power off/on. • chec...

  • Page 994

    Bus updated 12/2011 07/2011 2-1003 workcentre 5335 family service documentation 133-222 , 133-223 status indicator raps initial issue 133-222 fax card does not respond rap bsd-on: bsd 34.1 - fax the fax pwb did not respond within the specified time. Procedure • turn the power off/on. • check the usb...

  • Page 995

    Bus updated 12/2011 07/2011 2-1004 workcentre 5335 family service documentation 133-224, 133-226 initial issue status indicator raps 133-224 controller rom fax card rom rap bsd-on: bsd 34.1 - fax the controller detected a version mismatch. Procedure check the electrical connections on the fax pwb ( ...

  • Page 996

    Bus updated 12/2011 07/2011 2-1005 workcentre 5335 family service documentation 133-280, 133-281 status indicator raps initial issue 133-280 fax option slot 1 board rap bsd-on: bsd 34.1 - fax failure was detected on the fax option slot 1 board. Due to either a fax card failure or fax cont sw failure...

  • Page 997

    Bus updated 12/2011 07/2011 2-1006 workcentre 5335 family service documentation 133-282 , 133-283 initial issue status indicator raps 133-282 fax card download rap bsd-on: bsd 34.1 - fax an fax pwb download could not be completed when either a fax pwb or fax controller soft- ware failure occurred. P...

  • Page 998

    Bus updated 12/2011 07/2011 2-1007 workcentre 5335 family service documentation 133-700 , 133-710 status indicator raps initial issue 133-700 staple/punch cancelled rap the controller cancelled the staple/punch operation due to staple relationship with the print paper, or during data format processi...

  • Page 999

    Bus updated 12/2011 07/2011 2-1009 workcentre 5335 family service documentation 134-210, 134-211 status indicator raps initial issue 134-210 fax controller parameter rap bsd-on: bsd 34.1 - fax the parameter value is incorrect or the required parameter is not sent. Initial actions power off/on proced...

  • Page 1000

    Bus updated 12/2011 07/2011 2-1011 workcentre 5335 family service documentation 202-399 status indicator raps initial issue 202-399 internal timer rap an internal error was detected in the machine timer. The setting value of systemdata=700-124 (auto clear timer (auto resume timer, auditron off timer...

  • Page 1001

    Bus updated 12/2011 07/2011 2-1013 workcentre 5335 family service documentation 500-030, 500-033 status indicator raps initial issue 500-030 dc612 print ng by iot wait state the following occurs (however, this includes the cases that may not occur when dc612 starts): • fusing unit: shifted to warmin...

  • Page 1002

    Bus updated 12/2011 07/2011 2-1014 workcentre 5335 family service documentation 500-035, 500-990 initial issue status indicator raps 500-035 diag document invalid size -the size of the detected document is different from the specified document size. Procedure use a document of the specified size and...

  • Page 1003

    Bus updated 12/2011 07/2011 2-1015 workcentre 5335 family service documentation ac power rap status indicator raps initial issue ac power rap bsd-on: bsd 1.1 - main power on (1of2) bsd-on: bsd 1.2 - main power on (2 of 2) initial actions • ensure that power is available at the customer’s receptacle....

  • Page 1004

    Bus updated 12/2011 07/2011 2-1016 workcentre 5335 family service documentation stby +5vdc power rap, +5vdc power rap initial issue status indicator raps stby +5vdc power rap bsd-on: bsd 1.2 - main power on (2 of 2) bsd-on: bsd 1.4 - dc power generation (1 of 2) note: when turning the power off; fir...

  • Page 1005

    Bus updated 12/2011 07/2011 2-1017 workcentre 5335 family service documentation +5vdc power rap, +24vdc power rap status indicator raps initial issue check the +5vdc circuit for a short circuit to frame by referring to chapter 7 wiring data. Measure for +5vdc on the main lvps at the following locati...

  • Page 1006

    Bus updated 12/2011 07/2011 2-1018 workcentre 5335 family service documentation +24vdc power rap, machine not ready rap initial issue status indicator raps measure for +24vdc on the main lvps at the following locations: • between p/j502 pins 1 and 7 (+), and gnd (-) ( bsd 1.5 - dc power generation (...

  • Page 1007

    Bus updated 12/2011 07/2011 2-1019 workcentre 5335 family service documentation machine not ready rap, of 13-1 status indicator raps initial issue boots up; does not respond to control panel check the following: 1. Refer to bsd 2.1 - user interface (ui) and bsd 3.4 - ess-ui communication . 2. Check ...

  • Page 1008

    Bus updated 12/2011 07/2011 2-1020 workcentre 5335 family service documentation of 13-1 initial issue status indicator raps • check for the led’s are on or blinking on the card reader. If the led’s on the card reader are not operating, go to card reader failure. • if customers have problems of insta...

  • Page 1009

    Bus updated 12/2011 07/2011 2-1021 workcentre 5335 family service documentation of 13-1 status indicator raps initial issue • if the ui on the machine is locked and no secondary pin is required. Check that the xerox secure access is installed correctly, and ask customer to check the configuration at...

  • Page 1010

    Bus updated 12/2011 07/2011 2-1022 workcentre 5335 family service documentation of 16-1 initial issue status indicator raps of 16-1 network checkout check for smb failure the following describes the possible causes, check procedures, and corrective actions when a failure occurs when smb is used. 1. ...

  • Page 1011

    Bus updated 12/2011 07/2011 2-1023 workcentre 5335 family service documentation of 16-1 status indicator raps initial issue b. Depending on the network environment, set the subnet mask and gateway settings only if necessary. Consult with the network administrator to set necessary settings. C. If a m...

  • Page 1012

    Bus updated 12/2011 07/2011 2-1024 workcentre 5335 family service documentation of 16-1 initial issue status indicator raps the user name of a job sender or the group name to which the job sender belongs is not registered in the [users] for print queue. Use nwadmin from the workstation to view the t...

  • Page 1013

    Bus updated 12/2011 07/2011 2-1025 workcentre 5335 family service documentation of 16-1 status indicator raps initial issue 2. Check at [printing not performed as desired] 3. Check at [printer failure not notified] 4. Check at [job completion not notified] the default device name setting is wrong. P...

  • Page 1014

    Bus updated 12/2011 07/2011 2-1026 workcentre 5335 family service documentation of 16-1 initial issue status indicator raps check for tcp/ip (lpd) failure the following describes the possible causes and actions when a failure occurs when tcp/ip (lpd) is used. 1. For windows95, windows98 and windows ...

  • Page 1015

    Bus updated 12/2011 07/2011 2-1027 workcentre 5335 family service documentation of 16-1 status indicator raps initial issue precautions and limitations the following describes the precautions and limitations for tcp/ip (lpd). Machine settings • ip addresses are managed in a whole system. Consult wit...

  • Page 1016

    Bus updated 12/2011 07/2011 2-1028 workcentre 5335 family service documentation of 16-1 initial issue status indicator raps check for centreware internet services failure the following describes the situations and corrective actions when a failure occurs when "cen- treware internet services" is used...

  • Page 1017

    Bus updated 12/2011 07/2011 2-1029 workcentre 5335 family service documentation of 16-1, of 99-1 status indicator raps initial issue the following describes the corrective actions for troubles when mail notice service, print e- mail, or scanner (send e-mail) is used. Of 99-1 reflective sensor rap se...

  • Page 1018

    Bus updated 12/2011 07/2011 2-1030 workcentre 5335 family service documentation of 99-1, of 99-2 initial issue status indicator raps disconnect the sensor. Use a jumper wire to connect the output wire from the sensor (typically pin 2 on a 3 pin connector) to dc com or gnd. The display changes from h...

  • Page 1019

    Bus updated 12/2011 07/2011 2-1031 workcentre 5335 family service documentation of 99-2, of 99-3 status indicator raps initial issue disconnect the sensor. Use a jumper wire to connect the output wire from the sensor (typically pin 2 on a 3 pin connector) to dc com or gnd. The display changes from h...

  • Page 1020

    Bus updated 12/2011 07/2011 2-1032 workcentre 5335 family service documentation of 99-4 initial issue status indicator raps of 99-4 generic solenoid/clutch rap solenoids and electric clutches are essentially electromagnets. Typically, a positive voltage is applied to one end of a coil, and a current...

  • Page 1021

    Bus updated 12/2011 07/2011 2-1033 workcentre 5335 family service documentation of 99-6, of 99-7 status indicator raps initial issue of 99-6 2 wire motor open procedure note: before performing this rap, ensure that the motor is free to rotate. Note: to view the circuit diagram for this procedure ref...

  • Page 1022

    Bus updated 12/2011 07/2011 2-1034 workcentre 5335 family service documentation of 99-8 initial issue status indicator raps of 99-8 set gate solenoid open procedure note: to view the circuit diagram for this procedure refer to ( figure 1 ). There is +24vdc measured between the nip/release solenoid p...

  • Page 1023

    Bus updated 12/2011 07/2011 2-1035 workcentre 5335 family service documentation of 99-9 status indicator raps initial issue of 99-9 multiple wire motor for use on dc motors that: • have 1 or 2 dc power inputs • are controlled by 2 or more drivers • have no dc com connections for return power • have ...

  • Page 1024

    Bus updated 12/2011 07/2011 3-1 workcentre 5335 family service documentation image quality initial issue 3 image quality image quality raps iq1 iot image quality entry rap .................................................................................. 3-3 iq2 iit image quality entry rap ............

  • Page 1025

    Bus updated 12/2011 07/2011 3-3 workcentre 5335 family service documentation iq1, iq2 image quality initial issue iq1 iot image quality entry rap initial actions determine whether the problem occurs in copy mode or printer mode. If the problem occurs in copy mode, go to iq2 iit image quality entry r...

  • Page 1026

    Bus updated 12/2011 07/2011 3-4 workcentre 5335 family service documentation iq3, iq4 initial issue image quality iq3 low image density rap overall low density of images. Procedure check for dirt on the platen glass. The platen glass is clean. Y n clean the platen glass. If there is a stubborn stain...

  • Page 1027

    Bus updated 12/2011 07/2011 3-5 workcentre 5335 family service documentation iq5, iq6 image quality initial issue iq5 residual image (ghosting) rap ghost images appear on the paper. Parts of the previous page or current page appear as ghost images on the paper. Procedure remove the xerographic cartr...

  • Page 1028

    Bus updated 12/2011 07/2011 3-6 workcentre 5335 family service documentation iq7, iq8 initial issue image quality iq7 deletion rap part of the image is missing. Procedure check the paper type. Paper used is within specifications. Y n use paper within specifications. Use paper from a freshly opened p...

  • Page 1029

    Bus updated 12/2011 07/2011 3-7 workcentre 5335 family service documentation iq9 image quality initial issue iq9 process direction bands, streaks and smears rap vertical black lines or white streaks running in the direction of the paper orientation. Procedure check the iit carriage mirrors for scrat...

  • Page 1030

    Bus updated 12/2011 07/2011 3-8 workcentre 5335 family service documentation iq10, iq11 initial issue image quality iq10 unfused copy/toner offset rap printed images are not properly fused onto the paper. The images come off easily when rubbed. Procedure check the paper type. Paper used is within sp...

  • Page 1031

    Bus updated 12/2011 07/2011 3-9 workcentre 5335 family service documentation iq12, iq13 image quality initial issue iq12 mottle rap uneven printed image density. Procedure check the paper type. Paper used is within specifications. Y n use paper within specifications. Use paper from a freshly opened ...

  • Page 1032

    Bus updated 12/2011 07/2011 3-10 workcentre 5335 family service documentation iq14, iq15 initial issue image quality iq14 black prints rap paper is printed completely black. Bsd-reference: bsd 6.8 - ros laser control (1 of 2) procedure check the moving parts of the iit carriage for foreign substance...

  • Page 1033

    Bus updated 12/2011 07/2011 3-11 workcentre 5335 family service documentation iq15 image quality initial issue replace the btr ( pl 6.1 ). If the problem persists, replace the hvps ( pl 18.1 ) and the mcu pwb ( pl 18.2 ). A.

  • Page 1034

    Bus updated 12/2011 07/2011 3-13 workcentre 5335 family service documentation image quality initial issue copy quality specifications test patterns procedure test patterns 1. The following test patterns are used with those products. Standard test pattern: usco/xcl, 82p524; xl, 82p521. Output referen...

  • Page 1035

    Bus updated 12/2011 07/2011 3-14 workcentre 5335 family service documentation initial issue image quality side b ( figure 2 ) is used to evaluate skips and smears, resolution, and magnification. Figure 2 standard test pattern (side b).

  • Page 1036

    Bus updated 12/2011 07/2011 3-15 workcentre 5335 family service documentation image quality initial issue output reference guide, sir542.00 procedure this test document serves as a reference guide for measuring the solid area density of the side a copies of the test pattern, 82p524 and 82p521 ( figu...

  • Page 1037

    Bus updated 12/2011 07/2011 3-16 workcentre 5335 family service documentation initial issue image quality iqs1 solid area density specification procedure using side a of the standard test pattern ( figure 1 ), evaluate the solid area density per the following table. Figure 1 standard test pattern (s...

  • Page 1038

    Bus updated 12/2011 07/2011 3-17 workcentre 5335 family service documentation image quality initial issue iqs2 uniformity specification procedure make a copy of side a of the standard test pattern. The density of all the 1.0 blocks are same ( figure 1 ). Figure 1 standard test pattern 1.0 blocks.

  • Page 1039

    Bus updated 12/2011 07/2011 3-18 workcentre 5335 family service documentation initial issue image quality iqs3 exposure level specification procedure use side a of the standard test pattern. In the standard copy mode, and with the copy darkness control set at the middle of the scale, the 0.20g(or0.2...

  • Page 1040

    Bus updated 12/2011 07/2011 3-19 workcentre 5335 family service documentation image quality initial issue iqs4 lead edge registration specification procedure use side a of the standard test pattern. The center 10 mm reference line on the copy must be 10 mm (plus or minus the ranges listed in the fol...

  • Page 1041

    Bus updated 12/2011 07/2011 3-20 workcentre 5335 family service documentation initial issue image quality iqs5 side edge registration specification procedure use side a of the standard test pattern. For a copy that is folded in half, the crease in the copy should be within the following ranges from ...

  • Page 1042

    Bus updated 12/2011 07/2011 3-21 workcentre 5335 family service documentation image quality initial issue iqs6 skew specification procedure use side a of the standard test pattern. Skew must be within the following ranges (with respect to each other) at the two 10 mm refer- ence lines shown ( figure...

  • Page 1043

    Bus updated 12/2011 07/2011 3-22 workcentre 5335 family service documentation initial issue image quality iqs7 lead edge deletion specification procedure use side a of the standard test pattern. The image deleted intentionally along the lead edge must be 2.0 mm from the lead edge of the copy ( figur...

  • Page 1044

    Bus updated 12/2011 07/2011 3-23 workcentre 5335 family service documentation image quality initial issue iqs8 trail edge deletion specification procedure use side a of the standard test pattern. The image deleted intentionally along the trail edge must be 2mm from the trail edge of the copy ( figur...

  • Page 1045

    Bus updated 12/2011 07/2011 3-24 workcentre 5335 family service documentation initial issue image quality iqs9 side edge deletion specification procedure use side a of the standard test pattern. The image deleted intentionally along both of side edge must be 2mm from the side edge of the copy ( figu...

  • Page 1046

    Bus updated 12/2011 07/2011 3-25 workcentre 5335 family service documentation image quality initial issue iqs10 resolution specification procedure use side b of the standard test pattern. The complete resolution of designated lp/mm lines for specific magnification percentages is listed in table belo...

  • Page 1047

    Bus updated 12/2011 07/2011 3-26 workcentre 5335 family service documentation initial issue image quality iqs11 skips and smears specification procedure use side b of the standard test pattern. [reduction] except for the first 2 mm from the lead edge of the copy, 1.8 ladder chart must be completely ...

  • Page 1048

    Bus updated 12/2011 07/2011 3-27 workcentre 5335 family service documentation image quality initial issue iqs12 magnification specification procedure use side b of the standard test pattern. The tolerance for each magnification setting in the lead edge to trail edge direction and the front to rear d...

  • Page 1049

    Bus updated 12/2011 07/2011 3-28 workcentre 5335 family service documentation initial issue image quality iqs13 background specification procedure use side a of the standard test pattern. Compare images of the test pattern, ( figure 1 ) made from the document glass, with the visual scale,82p448. The...

  • Page 1050

    Bus updated 12/2011 07/2011 3-29 workcentre 5335 family service documentation auger mark image quality initial issue image defect samples iot the following figures contain examples of defects and their possible causes. • auger mark • strobing (28mm or 14mm pitch density) • white streaks (process dir...

  • Page 1051

    Bus updated 12/2011 07/2011 3-30 workcentre 5335 family service documentation strobing (28mm or 14mm pitch density), white initial issue image quality strobing (28mm or 14mm pitch density) figure 1 strobing (28mm or 14mm pitch density) defect sample cause 1. Developer magnetic roll bias. Corrective ...

  • Page 1052

    Bus updated 12/2011 07/2011 3-31 workcentre 5335 family service documentation black bands, toner contamination image quality initial issue black bands figure 1 black bands defect sample cause 1. The developer material is not well mixed. Corrective action 1. Mix the developer material by processing b...

  • Page 1053

    Bus updated 12/2011 07/2011 3-32 workcentre 5335 family service documentation toner splattering, white spots (irregular) initial issue image quality toner splattering figure 1 toner splattering defect sample) cause 1. Paper size mismatch occurred (tray settings and paper size are different). 2. The ...

  • Page 1054

    Bus updated 12/2011 07/2011 3-33 workcentre 5335 family service documentation transparency offset (80mm pitch ghosts), regular image quality initial issue transparency offset (80mm pitch ghosts) figure 1 transparency offset (80mm pitch ghosts) defect sample cause 1. Transparencies were processed in ...

  • Page 1055

    Bus updated 12/2011 07/2011 3-34 workcentre 5335 family service documentation regular toner contamination in process direction initial issue image quality regular toner contamination in process direction (spots, streaks, bands etc.) figure 1 regular toner contamination in process direction (spots, s...

  • Page 1056

    Bus updated 12/2011 07/2011 3-35 workcentre 5335 family service documentation regular toner contamination in process direction image quality initial issue regular toner contamination in process direction (side 2) figure 1 regular toner contamination in process direction (side 2) defect sample cause ...

  • Page 1057

    Bus updated 12/2011 07/2011 3-36 workcentre 5335 family service documentation moire due to interference with copy original, light initial issue image quality moire due to interference with copy original cause when copying, interference with the original may cause moire. Combinations of certain angle...

  • Page 1058

    Bus updated 12/2011 07/2011 3-37 workcentre 5335 family service documentation light background due to auto exposure in copies image quality initial issue corrective action • disable auto exposure. Fluctuation in auto exposure values for copies of originals of medium density when auto exposure is tur...

  • Page 1059

    Bus updated 12/2011 07/2011 3-38 workcentre 5335 family service documentation gradation jump in text & photo mode for 100 lpi initial issue image quality gradation jump in text & photo mode for 100 lpi photo originals in text mode, making copies of images of 100 lpi (halftone dot) gradation may resu...

  • Page 1060

    Bus updated 12/2011 07/2011 3-39 workcentre 5335 family service documentation cvt (constant velocity transport) scan streaks, image quality initial issue cvt (constant velocity transport) scan streaks streaks may occur in the cvt, even if they do not occur in the platen. Cause even though cvt streak...

  • Page 1061

    Bus updated 12/2011 07/2011 3-40 workcentre 5335 family service documentation moire in text mode (fine) b/w scan/fax for 133 lpi initial issue image quality moire in text mode (fine) b/w scan/fax for 133 lpi originals during fax scan and b/w scan mode, moire occurs in text mode halftone dot images. ...

  • Page 1062

    Bus updated 12/2011 07/2011 4-1 workcentre 5335 family service documentation repairs & adjustments initial issue 4 repairs & adjustments repairs 3. Ess - mcu pwbs rep 3.1 hdd .................................................................................................................. 4-3 rep 3....

  • Page 1063

    Bus updated 12/2011 07/2011 4-2 workcentre 5335 family service documentation initial issue repairs & adjustments rep 12.14 upper chute assembly ................................................................................. 4-114 rep 12.15 finisher pwb ................................................

  • Page 1064

    Bus updated 12/2011 07/2011 4-3 workcentre 5335 family service documentation rep 3.1 repairs & adjustments initial issue rep 3.1 hdd parts list on pl 35.3 removal caution esd procedures must be used when removing or replacing pwbs. Damage to electrical com- ponents is likely if static discharge reac...

  • Page 1065

    Bus updated 12/2011 07/2011 4-4 workcentre 5335 family service documentation rep 3.2 initial issue repairs & adjustments rep 3.2 ess chassis assembly parts list on pl 35.1 removal caution esd procedures must be used when removing or replacing pwbs. Damage to electrical com- ponents is likely if stat...

  • Page 1066

    Bus updated 12/2011 07/2011 4-5 workcentre 5335 family service documentation rep 3.3 repairs & adjustments initial issue rep 3.3 ess pwb parts list on pl 35.2 removal caution esd procedures must be used when removing or replacing pwbs. Damage to electrical com- ponents is likely if static discharge ...

  • Page 1067

    Bus updated 12/2011 07/2011 4-6 workcentre 5335 family service documentation rep 3.3 initial issue repairs & adjustments 5. Disconnect the ess pwb connectors (9) ( figure 4 ). Figure 4 ess pwb pj’s 6. Perform the following ( figure 5 ). A. Remove the screws (3) on the left side of the pwb. B. Loosen...

  • Page 1068

    Bus updated 12/2011 07/2011 4-7 workcentre 5335 family service documentation rep 3.3, rep 3.4 repairs & adjustments initial issue caution pin breakage occurs if the eprom is carelessly removed. 9. When replacing the ess pwb, remove the eprom, the memory pwb, and the post- script pwb (if present, opt...

  • Page 1069

    Bus updated 12/2011 07/2011 4-8 workcentre 5335 family service documentation rep 3.4, rep 3.5 initial issue repairs & adjustments note: the ac driver pwb screws (8) have a different thread than the other screws, keep them with the pwb for re-installation. 5. Remove the screws (3) from the bottom of ...

  • Page 1070

    Bus updated 12/2011 07/2011 4-9 workcentre 5335 family service documentation rep 3.5 repairs & adjustments initial issue 3. Disconnect all the pj’s from the mcu pwb ( figure 2 ). Figure 2 pj’s 4. Remove the screws (6) and the mcu pwb ( figure 3 ). Figure 3 removing screws caution pin breakage occurs...

  • Page 1071

    Bus updated 12/2011 07/2011 4-10 workcentre 5335 family service documentation rep 3.6 initial issue repairs & adjustments rep 3.6 main lvps parts list on pl 18.2 removal 1. Switch off the power and disconnect the power cord. 2. Remove the right cover 2 (2 screws) ( figure 1 ). Figure 1 removing scre...

  • Page 1072

    Bus updated 12/2011 07/2011 4-11 workcentre 5335 family service documentation rep 4.1 repairs & adjustments initial issue rep 4.1 main drive parts list on pl 3.1 removal 1. Switch off the power and disconnect the power cord. 2. Remove the following covers ( figure 1 ). A. Pull off the ess cap cover....

  • Page 1073

    Bus updated 12/2011 07/2011 4-12 workcentre 5335 family service documentation rep 4.1 initial issue repairs & adjustments 5. Perform the following ( figure 4 ). A. Remove the mcu pwb chassis screws (7). B. Move the mcu pwb chassis to the left. Figure 4 removing screws caution be careful not to damag...

  • Page 1074

    Bus updated 12/2011 07/2011 4-13 workcentre 5335 family service documentation rep 5.1 repairs & adjustments initial issue rep 5.1 dadf parts list on pl 51.1 removal 1. Switch off the power and disconnect the power cord. 2. Loosen the screws (x2) and disconnect the connector. ( figure 1 ) (1) disconn...

  • Page 1075

    Bus updated 12/2011 07/2011 4-14 workcentre 5335 family service documentation rep 5.2 initial issue repairs & adjustments rep 5.2 dadf platen cushion parts list on pl 51.1 removal note: the dadf platen cushion is pasted on with double sided adhesive tapes. 1. Switch off the power and disconnect the ...

  • Page 1076

    Bus updated 12/2011 07/2011 4-15 workcentre 5335 family service documentation rep 5.3, rep 5.4 repairs & adjustments initial issue rep 5.3 dadf front cover parts list on pl 51.2 removal 1. Switch off the power and disconnect the power cord. 2. Open the top cover. 3. Open the dadf. 4. Remove the dadf...

  • Page 1077

    Bus updated 12/2011 07/2011 4-16 workcentre 5335 family service documentation rep 5.4, rep 5.5 initial issue repairs & adjustments (1) release the hooks (x2). Figure 3 releasing hooks 6. Close the dadf gently. 7. Remove the dadf rear cover. ( figure 4 ) (1) remove the dadf rear cover in the directio...

  • Page 1078

    Bus updated 12/2011 07/2011 4-17 workcentre 5335 family service documentation rep 5.5 repairs & adjustments initial issue figure 2 dadf feeder assembly removal replacement 1. To install, carry out the removal steps in reverse order. 2. Align the positioning pin of the base frame and the hole of the ...

  • Page 1079

    Bus updated 12/2011 07/2011 4-18 workcentre 5335 family service documentation rep 5.6 initial issue repairs & adjustments rep 5.6 dadf pwb parts list on pl 51.2 removal 1. Switch off the power and disconnect the power cord. 2. Remove the dadf rear cover. ( rep 5.4 ) 3. Disconnect the dadf pwb connec...

  • Page 1080

    Bus updated 12/2011 07/2011 4-19 workcentre 5335 family service documentation rep 5.7 repairs & adjustments initial issue rep 5.7 left counter balance parts list on pl 51.3 removal caution left/right counter balance is identified by its spring pressure. • left counter balance: strong spring pressure...

  • Page 1081

    Bus updated 12/2011 07/2011 4-20 workcentre 5335 family service documentation rep 5.7, rep 5.8 initial issue repairs & adjustments figure 4 ground plate alignment rep 5.8 right counter balance parts list on pl 51.3 removal caution left/right counter balance is identified by its spring pressure. • le...

  • Page 1082

    Bus updated 12/2011 07/2011 4-21 workcentre 5335 family service documentation rep 5.8, rep 5.9 repairs & adjustments initial issue figure 2 right counter balance removal replacement 1. To install, carry out the removal steps in reverse order. 2. If it was replaced, perform checking for dadf lead-ske...

  • Page 1083

    Bus updated 12/2011 07/2011 4-22 workcentre 5335 family service documentation rep 5.9 initial issue repairs & adjustments figure 2 dadf set led connector removal 6. At the front side of the dadf document tray, remove the boss of the dadf document tray from the installation hole of the frame. ( figur...

  • Page 1084

    Bus updated 12/2011 07/2011 4-23 workcentre 5335 family service documentation rep 5.10, rep 5.11 repairs & adjustments initial issue rep 5.10 top cover parts list on pl 51.4 removal 1. Switch off the power and disconnect the power cord. 2. Remove the dadf front cover. ( rep 5.3 ) 3. Remove the dadf ...

  • Page 1085

    Bus updated 12/2011 07/2011 4-24 workcentre 5335 family service documentation rep 5.11 initial issue repairs & adjustments figure 2 j753 location 11. Remove the wire harness of the solenoid from the harness guide. ( figure 3 ) (1) disconnect the connector (blue). (2) disconnect the connector (white)...

  • Page 1086

    Bus updated 12/2011 07/2011 4-25 workcentre 5335 family service documentation rep 5.11, rep 5.12 repairs & adjustments initial issue figure 6 j753 harness hook rep 5.12 dadf registration motor parts list on pl 51.5 removal 1. Switch off the power and disconnect the power cord. 2. Remove the dadf fro...

  • Page 1087

    Bus updated 12/2011 07/2011 4-26 workcentre 5335 family service documentation rep 5.12, rep 5.13 initial issue repairs & adjustments figure 2 belt installation rep 5.13 dadf feed motor parts list on pl 51.5 removal 1. Switch off the power and disconnect the power cord. 2. Remove the dadf front cover...

  • Page 1088

    Bus updated 12/2011 07/2011 4-27 workcentre 5335 family service documentation rep 5.13, rep 5.14 repairs & adjustments initial issue figure 2 dadf feed motor pulley install rep 5.14 registration chute parts list on pl 51.8 removal 1. Switch off the power and disconnect the power cord. 2. Remove the ...

  • Page 1089

    Bus updated 12/2011 07/2011 4-28 workcentre 5335 family service documentation rep 5.15, rep 5.16 initial issue repairs & adjustments rep 5.15 retard chute parts list on pl 51.8 removal 1. Switch off the power and disconnect the power cord. 2. Remove the dadf front cover. ( rep 5.3 ) 3. Remove the da...

  • Page 1090

    Bus updated 12/2011 07/2011 4-29 workcentre 5335 family service documentation rep 5.16 repairs & adjustments initial issue figure 2 dadf reg motor bracket removal 12. Remove the invert chute. ( figure 3 ) (1) remove the self-tapping screws (x2). (2) remove the invert chute. Figure 3 invert chute rem...

  • Page 1091

    Bus updated 12/2011 07/2011 4-30 workcentre 5335 family service documentation rep 5.16 initial issue repairs & adjustments figure 6 ground plate removal 16. Remove the bearing at the front. ( figure 7 ) (1) remove the e-clip. (2) remove the bearing. Figure 7 front bearing removal 17. Remove the take...

  • Page 1092

    Bus updated 12/2011 07/2011 4-31 workcentre 5335 family service documentation rep 5.17, rep 5.18 repairs & adjustments initial issue rep 5.17 sensor bracket parts list on pl 51.8 removal 1. Switch off the power and disconnect the power cord. 2. Remove the dadf front cover. ( rep 5.3 ) 3. Remove the ...

  • Page 1093

    Bus updated 12/2011 07/2011 4-32 workcentre 5335 family service documentation rep 5.18 initial issue repairs & adjustments 5. Remove the housing. ( figure 3 ) (1) remove the housing in the direction of the arrow. Figure 3 housing removal 6. Remove the nudger roll and the feed roll. ( figure 4 ) (1) ...

  • Page 1094

    Bus updated 12/2011 07/2011 4-33 workcentre 5335 family service documentation rep 5.19 repairs & adjustments initial issue rep 5.19 retard roll parts list on pl 51.14 removal note: nudger, feed,( rep 5.18 ) and retard rolls ( rep 5.19 ) should be replaced at the same time 1. Switch off the power and...

  • Page 1095

    Bus updated 12/2011 07/2011 4-34 workcentre 5335 family service documentation rep 5.19 initial issue repairs & adjustments.

  • Page 1096

    Bus updated 12/2011 07/2011 4-35 workcentre 5335 family service documentation rep 6.1 repairs & adjustments initial issue rep 6.1 platen cushion parts list on pl 1.1 removal 1. Peel the platen cushion from the platen cover (held in place by double-sided tape on the inboard and outboard edges). 2. Re...

  • Page 1097

    Bus updated 12/2011 07/2011 4-36 workcentre 5335 family service documentation rep 6.2 initial issue repairs & adjustments rep 6.2 ros assembly parts list on pl 2.1 removal 1. Switch off the power and disconnect the power cord. 2. Perform the following ( figure 1 ). A. Open the front cover and the le...

  • Page 1098

    Bus updated 12/2011 07/2011 4-37 workcentre 5335 family service documentation rep 6.2 repairs & adjustments initial issue 5. Remove the top cover ( figure 4 ). A. Remove the screws (4). B. Lift the cover up and remove it. Figure 4 removing screws 6. Remove the front cover ( figure 5 ). A. Remove the...

  • Page 1099

    Bus updated 12/2011 07/2011 4-38 workcentre 5335 family service documentation rep 6.2 initial issue repairs & adjustments 9. Remove the ros cover ( figure 8 ). A. Remove the screws (2) on the left side of the cover. B. Remove the top screw (1). C. Move the cover to the left and remove it. Figure 8 r...

  • Page 1100

    Bus updated 12/2011 07/2011 4-39 workcentre 5335 family service documentation rep 6.3, rep 6.4 repairs & adjustments initial issue rep 6.3 platen glass parts list on pl 1.2 removal 1. Switch off the power and disconnect the power cord. 2. Open the platen cover or dadf. 3. Remove the platen glass ( f...

  • Page 1101

    Bus updated 12/2011 07/2011 4-40 workcentre 5335 family service documentation rep 6.4, rep 6.5 initial issue repairs & adjustments figure 2 ccd flexible print cable 5. Replace the ccd lens assembly ( figure 3 ) note: when removing the ccd lens assembly, never remove the screws (red: x2) of the jig p...

  • Page 1102

    Bus updated 12/2011 07/2011 4-41 workcentre 5335 family service documentation rep 6.5 repairs & adjustments initial issue when installing, place it such that the mark is at the rear. Figure 2 dadf platen glass mark 6. Unfasten the full rate carriage from the carriage cable ( figure 3 ) (1) move the ...

  • Page 1103

    Bus updated 12/2011 07/2011 4-42 workcentre 5335 family service documentation rep 6.5 initial issue repairs & adjustments figure 6 carriage cable 2. Wind the carriage cable at the spring end around the pulley for 2.5 rounds ( figure 7 ) (1) wind the cable 2.5 rounds. (2) fix the cable at the spring ...

  • Page 1104

    Bus updated 12/2011 07/2011 4-43 workcentre 5335 family service documentation rep 6.5 repairs & adjustments initial issue figure 10 installing ball end 5. Install the spring end of the carriage cable ( figure 11 ) (1) peel off the tape that secures the cable. (2) hang the cable on the pulley. (3) ha...

  • Page 1105

    Bus updated 12/2011 07/2011 4-44 workcentre 5335 family service documentation rep 6.6 initial issue repairs & adjustments rep 6.6 led lamp pwb parts list on pl 1.4 removal note: do not touch the chip on the led lamp pwb. 1. Switch off the power and disconnect the power cord. 2. Open the platen cover...

  • Page 1106

    Bus updated 12/2011 07/2011 4-45 workcentre 5335 family service documentation rep 6.6, rep 6.7 repairs & adjustments initial issue figure 4 led lamp pwb tightening sequence rep 6.7 lamp wire harness parts list on pl 1.2 removal 1. Switch off the power and disconnect the power cord. 2. Remove the fol...

  • Page 1107

    Bus updated 12/2011 07/2011 4-46 workcentre 5335 family service documentation rep 6.7 initial issue repairs & adjustments figure 2 full rate carriage removal 5. Turn the full rate carriage upside down. 6. Remove the lamp wire harness from the full rate carriage ( figure 3 ) (1) remove the screw & pl...

  • Page 1108

    Bus updated 12/2011 07/2011 4-47 workcentre 5335 family service documentation rep 6.7, rep 6.8 repairs & adjustments initial issue figure 6 iit pwb replacement 1. To install, carry out the removal steps in reverse order. 2. Adjust the position of full rate/half rate carriages ( adj 6.2 ) rep 6.8 lig...

  • Page 1109

    Bus updated 12/2011 07/2011 4-48 workcentre 5335 family service documentation rep 6.8, rep 6.9 initial issue repairs & adjustments figure 2 light guide removal replacement 1. To install, carry out the removal steps in reverse order. 2. When installing the light guide, insert the boss of the light gu...

  • Page 1110

    Bus updated 12/2011 07/2011 4-49 workcentre 5335 family service documentation rep 6.9, rep 6.10 repairs & adjustments initial issue figure 2 belt installation 3. Take note of the following points when installing the carriage motor. (1) attach the spring. (2) loosely affix the carriage motor that com...

  • Page 1111

    Bus updated 12/2011 07/2011 4-50 workcentre 5335 family service documentation rep 6.10 initial issue repairs & adjustments figure 2 iit pwb connectors 4. Remove the iit pwb ( figure 3 ) (1) remove the screws (x6). (2) remove the iit pwb. Figure 3 iit pwb removal replacement 1. To install, carry out ...

  • Page 1112

    Bus updated 12/2011 07/2011 4-51 workcentre 5335 family service documentation rep 6.11 repairs & adjustments initial issue rep 6.11 control panel assembly parts list on pl 1.7 removal 1. Switch off the power and disconnect the power cord. 2. Open the platen cover or dadf. 3. Remove the screws that s...

  • Page 1113

    Bus updated 12/2011 07/2011 4-52 workcentre 5335 family service documentation rep 6.11 initial issue repairs & adjustments 8. Turn the control panel so that the screen is face up. 9. Remove the self-tapping screw that secures the ui lower cover ( figure 5 ). Figure 5 ui lower cover removal 10. Turn ...

  • Page 1114

    Bus updated 12/2011 07/2011 4-53 workcentre 5335 family service documentation rep 7.1 repairs & adjustments initial issue rep 7.1 paper trays 1, 2, 3, and 4 assembly parts list on pl 9.1 , pl 11.2 removal paper trays 1 and 2 1. Remove the paper from the tray. 2. Pull the tray open. 3. Lift up the fr...

  • Page 1115

    Bus updated 12/2011 07/2011 4-54 workcentre 5335 family service documentation rep 7.2 initial issue repairs & adjustments rep 7.2 msi assembly parts list on pl 13.1 removal 1. Switch off the power and disconnect the power cord. 2. Remove the following covers ( figure 1 ). A. Pull off the ess cap cov...

  • Page 1116

    Bus updated 12/2011 07/2011 4-55 workcentre 5335 family service documentation rep 7.2, rep 7.3 repairs & adjustments initial issue caution support the msi when removing the screws to prevent damaging the msi. 4. Remove the screws (2) and slide out the msi ( figure 3 ). Figure 3 removing screws repla...

  • Page 1117

    Bus updated 12/2011 07/2011 4-56 workcentre 5335 family service documentation rep 7.3 initial issue repairs & adjustments 4. Remove the screws (2) and the brake ( figure 2 ). Figure 2 brake removal 5. Remove the screw (1) and bracket ( figure 3 ). Figure 3 bracket removal 6. Release the cables from ...

  • Page 1118

    Bus updated 12/2011 07/2011 4-57 workcentre 5335 family service documentation rep 7.3 repairs & adjustments initial issue 8. Remove the guide ( figure 6 ): a. Remove the screw (1). B. Remove the guide. Figure 6 guide removal 9. Remove the cables ( figure 7 ): a. Remove the pulleys (2). B. Raise the ...

  • Page 1119

    Bus updated 12/2011 07/2011 4-58 workcentre 5335 family service documentation rep 7.4 initial issue repairs & adjustments rep 7.4 tray 4 cable parts list on pl 11.5 removal note: this procedure shows the removal of the front cables, the steps to remove and replace the rear cables are the same. Note:...

  • Page 1120

    Bus updated 12/2011 07/2011 4-59 workcentre 5335 family service documentation rep 7.4 repairs & adjustments initial issue 6. Remove the e-ring ( figure 4 ). Figure 4 e-ring removal 7. Release the cables from the shaft ( figure 5 ): a. Slide the pulley. B. Release the cables from the shaft detente. F...

  • Page 1121

    Bus updated 12/2011 07/2011 4-60 workcentre 5335 family service documentation rep 7.4 initial issue repairs & adjustments.

  • Page 1122

    Bus updated 12/2011 07/2011 4-61 workcentre 5335 family service documentation rep 8.1 repairs & adjustments initial issue rep 8.1 tray 1 feeder assembly parts list on pl 9.4 removal 1. Switch off the power and disconnect the power cord. 2. Remove paper trays 1 and 2. A. Remove the paper from the tra...

  • Page 1123

    Bus updated 12/2011 07/2011 4-62 workcentre 5335 family service documentation rep 8.1 initial issue repairs & adjustments 7. Remove feeder 1 chute ( figure 4 ). Figure 4 chute 8. Remove the takeaway chute ( figure 5 ). Note: make note of how the sensor wires are routed through the retainers on the c...

  • Page 1124

    Bus updated 12/2011 07/2011 4-63 workcentre 5335 family service documentation rep 8.2 repairs & adjustments initial issue rep 8.2 tray 2 feeder assembly parts list on pl 9.4 removal 1. Switch off the power and disconnect the power cord. 2. Remove paper tray 2: a. Remove the paper from the tray. B. P...

  • Page 1125

    Bus updated 12/2011 07/2011 4-64 workcentre 5335 family service documentation rep 8.3 initial issue repairs & adjustments rep 8.3 tray 3 feeder assembly parts list on pl 11.7 removal 1. Switch off the power and disconnect the power cord. 2. Remove paper trays 2, 3, and 4 rep 7.1 . 3. Perform the fol...

  • Page 1126

    Bus updated 12/2011 07/2011 4-65 workcentre 5335 family service documentation rep 8.3, rep 8.4 repairs & adjustments initial issue 7. Remove feeder 3 ( figure 5 ). A. Remove the inside rear mounting screw (1) b. Raise the right rear of feeder 3 to clear the drive gear, then move the front of feeder ...

  • Page 1127

    Bus updated 12/2011 07/2011 4-66 workcentre 5335 family service documentation rep 8.5 initial issue repairs & adjustments rep 8.5 feed, nudger, retard roll parts list on pl 11.10 removal note: the replacement procedure shows feeder 1 feed, nudger, and retard rolls; the pro- cedure for feeders 2, 3, ...

  • Page 1128

    Bus updated 12/2011 07/2011 4-67 workcentre 5335 family service documentation rep 8.6 repairs & adjustments initial issue rep 8.6 msi feed roll parts list on pl 13.2 removal 1. Switch off the power and disconnect the power cord. 2. Open the left hand cover. And perform the following ( figure 1 ). A....

  • Page 1129

    Bus updated 12/2011 07/2011 4-68 workcentre 5335 family service documentation rep 8.7 initial issue repairs & adjustments rep 8.7 takeaway motor assembly parts list on pl 15.1 removal 1. Switch off the power and disconnect the power cord. 2. Remove the msi assembly rep 7.2 . 3. Disconnect the follow...

  • Page 1130

    Bus updated 12/2011 07/2011 4-69 workcentre 5335 family service documentation rep 9.1 repairs & adjustments initial issue rep 9.1 xerographic cartridge guide assembly parts list on pl 8.2 removal 1. Switch off the power and disconnect the power cord. 2. Remove the msi assembly rep 7.2 . 3. Perform t...

  • Page 1131

    Bus updated 12/2011 07/2011 4-70 workcentre 5335 family service documentation rep 9.1 initial issue repairs & adjustments 6. Perform the following ( figure 4 ). A. Remove the mcu pwb bracket screws (7) b. Pivot the mcu pwb bracket to the left. Figure 4 removing screws 7. Perform the following ( figu...

  • Page 1132

    Bus updated 12/2011 07/2011 4-71 workcentre 5335 family service documentation rep 9.1 repairs & adjustments initial issue 10. Open the front cover, remove the xerographic cartridge and the toner cartridge ( figure 8 ). Figure 8 removals 11. Remove the exit 2 tray, release the rear locking tab and re...

  • Page 1133

    Bus updated 12/2011 07/2011 4-72 workcentre 5335 family service documentation rep 9.1 initial issue repairs & adjustments 14. Remove the front cover ( figure 12 ). A. Remove the screws (3). B. Pull the top of the cover out and lift it off. Figure 12 removing screws 15. Remove the toner cartridge con...

  • Page 1134

    Bus updated 12/2011 07/2011 4-73 workcentre 5335 family service documentation rep 9.1 repairs & adjustments initial issue 18. Remove the hvps ( figure 16 ). A. Release the wire harness from the clamp, and disconnect the connector. B. Remove the screws (2). C. Pull the hvps out. Figure 16 removing sc...

  • Page 1135

    Bus updated 12/2011 07/2011 4-74 workcentre 5335 family service documentation rep 9.2, rep 9.3 initial issue repairs & adjustments rep 9.2 xerographic interlock switch parts list on pl 8.2 removal note: the xerographic interlock switch is part of the wire harness, the switch and wire har- ness are r...

  • Page 1136

    Bus updated 12/2011 07/2011 4-75 workcentre 5335 family service documentation rep 9.4 repairs & adjustments initial issue rep 9.4 hvps parts list on pl 18.1 removal 1. Switch off the power and disconnect the power cord. 2. Perform the following ( figure 1 ). A. Open the front cover and the left hand...

  • Page 1137

    Bus updated 12/2011 07/2011 4-76 workcentre 5335 family service documentation rep 9.4 initial issue repairs & adjustments 5. Remove the top cover ( figure 4 ). A. Remove the screws (4). B. Lift the cover up and remove it. Figure 4 removing screws 6. Remove the front cover ( figure 5 ). A. Remove the...

  • Page 1138

    Bus updated 12/2011 07/2011 4-77 workcentre 5335 family service documentation rep 9.5, rep 9.6 repairs & adjustments initial issue rep 9.5 toner cartridge guide parts list on pl 8.2 removal 1. To remove the toner cartridge guide go to rep 6.2 ros assembly steps 1 through 8. Replacement 1. To reinsta...

  • Page 1139

    Bus updated 12/2011 07/2011 4-78 workcentre 5335 family service documentation rep 9.6 initial issue repairs & adjustments 3. Remove the exit 2 tray, release the rear locking tab and remove the tray ( figure 2 ). Figure 2 removing tray 4. Remove the front left cover and exit front cover ( figure 3 )....

  • Page 1140

    Bus updated 12/2011 07/2011 4-79 workcentre 5335 family service documentation rep 9.6 repairs & adjustments initial issue 7. Remove the toner cartridge connector ( figure 6 ). A. Disconnect the pj (1). B. Remove connector (1 screw). C. Release the wire harness from the front clamps and left side of ...

  • Page 1141

    Bus updated 12/2011 07/2011 4-81 workcentre 5335 family service documentation rep 10.1 repairs & adjustments initial issue rep 10.1 duplex motor parts list on pl 14.4 removal 1. Switch off the power and disconnect the power cord. 2. Open the left hand cover ( figure 1 ). A. Release the front and rea...

  • Page 1142

    Bus updated 12/2011 07/2011 4-82 workcentre 5335 family service documentation rep 10.1, rep 10.2 initial issue repairs & adjustments 6. Remove the duplex assembly from the left hand cover (4 screws) ( figure 5 ). Figure 5 removing screws 7. Remove the duplex motor (2 screws) ( figure 6 ). Figure 6 r...

  • Page 1143

    Bus updated 12/2011 07/2011 4-83 workcentre 5335 family service documentation rep 10.2 repairs & adjustments initial issue 4. Remove the left hand cover (7 screws) ( figure 3 ). Note: the left hand cover screws have a different thread than the other screws, keep them with the cover for re-installati...

  • Page 1144

    Bus updated 12/2011 07/2011 4-84 workcentre 5335 family service documentation rep 10.3, rep 10.4 initial issue repairs & adjustments rep 10.3 fuser parts list on pl 7.1 removal caution the fuser is hot, do not start servicing the fuser until has cooled down. 1. Switch off the power and disconnect th...

  • Page 1145

    Bus updated 12/2011 07/2011 4-85 workcentre 5335 family service documentation rep 10.4, rep 10.5 repairs & adjustments initial issue 4. Remove the exit sensor plate assembly ( figure 3 ). A. Remove the screw (1). B. Disconnect the connector. Figure 3 removing screw replacement 1. To install, carry o...

  • Page 1146

    Bus updated 12/2011 07/2011 4-86 workcentre 5335 family service documentation rep 10.5 initial issue repairs & adjustments 4. Remove the exit 2 tray, release the rear locking tab and remove the tray ( figure 3 ). Figure 3 removing tray 5. Remove the front left cover and exit front cover ( figure 4 )...

  • Page 1147

    Bus updated 12/2011 07/2011 4-87 workcentre 5335 family service documentation rep 10.5 repairs & adjustments initial issue 8. Remove the left upper cover ( figure 7 ). A. Open the left hand high chute. B. Remove the screws (2) and cover. Figure 7 removing screws 9. Remove the left hand high chute ( ...

  • Page 1148

    Bus updated 12/2011 07/2011 4-88 workcentre 5335 family service documentation rep 10.6, rep 10.7 initial issue repairs & adjustments rep 10.6 exit 2 guide assembly / exit gate parts list on pl 17.6 removal 1. Switch off the power and disconnect the power cord. 2. Remove the exit 2 assembly rep 10.5 ...

  • Page 1149

    Bus updated 12/2011 07/2011 4-89 workcentre 5335 family service documentation rep 10.7, rep 10.8 repairs & adjustments initial issue 5. Exit gate solenoid removal ( figure 3 ). A. Disconnect the connector (1). B. Remove the screws (2), and the solenoid. Figure 3 removing screws replacement 1. To ins...

  • Page 1150

    Bus updated 12/2011 07/2011 4-90 workcentre 5335 family service documentation rep 10.9 initial issue repairs & adjustments rep 10.9 exit 2 motor parts list on pl 17.5 removal 1. Switch off the power and disconnect the power cord. 2. Remove the exit 2 assembly rep 10.5 . 3. Perform the following ( fi...

  • Page 1151

    Bus updated 12/2011 07/2011 4-91 workcentre 5335 family service documentation rep 10.10 repairs & adjustments initial issue rep 10.10 offset motor parts list on pl 17.1 removal 1. Switch off the power and disconnect the power cord. 2. Remove the exit 2 assembly rep 10.5 . Note: the motor cover screw...

  • Page 1152

    Bus updated 12/2011 07/2011 4-92 workcentre 5335 family service documentation rep 10.11, rep 10.12 initial issue repairs & adjustments rep 10.11 otc home position sensor parts list on pl 17.1 removal 1. Switch off the power and disconnect the power cord. 2. Remove the exit 2 assembly rep 10.5 . 3. R...

  • Page 1153

    Bus updated 12/2011 07/2011 4-93 workcentre 5335 family service documentation rep 10.12 repairs & adjustments initial issue note: support the left hand cover assembly when releasing the supports to prevent damag- ing the cover. 4. Remove the left hand cover assembly ( figure 2 ). A. Twist the front ...

  • Page 1154

    Bus updated 12/2011 07/2011 4-95 workcentre 5335 family service documentation rep 12.1 repairs & adjustments initial issue rep 12.1 integrated office finisher parts list on pl 22.1 removal 1. Switch off the power and disconnect the power cord. 2. Disconnect the integrated office finisher wire harnes...

  • Page 1155

    Bus updated 12/2011 07/2011 4-96 workcentre 5335 family service documentation rep 12.1, rep 12.2 initial issue repairs & adjustments figure 3 loosen the thumb screws 4. Remove the integrated office finisher. Replacement 1. Reverse the removal procedure for replacement. Rep 12.2 paddle belt parts lis...

  • Page 1156

    Bus updated 12/2011 07/2011 4-97 workcentre 5335 family service documentation rep 12.2 repairs & adjustments initial issue figure 2 removing the front bearing 6. Remove the rear gear ( figure 3 ) (1)remove e-clip. (2)remove gear. Figure 3 removing the gear 7. Remove the rear bearing ( figure 4 ): (1...

  • Page 1157

    Bus updated 12/2011 07/2011 4-98 workcentre 5335 family service documentation rep 12.2 initial issue repairs & adjustments 9. Remove the bearing ( figure 6 ): (1)remove e-clip. (2)remove bearing. Figure 6 removing bearing 10. Remove the shaft assembly ( figure 7 ): (1)remove paddle belt from pulley....

  • Page 1158

    Bus updated 12/2011 07/2011 4-99 workcentre 5335 family service documentation rep 12.3 repairs & adjustments initial issue rep 12.3 sub paddle solenoid parts list on pl 22.3 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the machine ( rep...

  • Page 1159

    Bus updated 12/2011 07/2011 4-100 workcentre 5335 family service documentation rep 12.3, rep 12.5 initial issue repairs & adjustments figure 4 removing the sub paddle solenoid replacement 1. Reverse the removal procedure for replacement. 2. Install the sub paddle assembly as shown in figure 5 . Figu...

  • Page 1160

    Bus updated 12/2011 07/2011 4-101 workcentre 5335 family service documentation rep 12.5, rep 12.6 repairs & adjustments initial issue figure 2 removing the bracket replacement 1. Reverse the removal procedure for replacement. Rep 12.6 set clamp home sensor parts list on pl 22.4 removal 1. Switch off...

  • Page 1161

    Bus updated 12/2011 07/2011 4-102 workcentre 5335 family service documentation rep 12.6, rep 12.7 initial issue repairs & adjustments figure 2 removing the set clamp home sensor assembly 6. Remove the set clamp home sensor ( figure 3 ): (1)remove set clamp home sensor from bracket. (2)disconnect con...

  • Page 1162

    Bus updated 12/2011 07/2011 4-103 workcentre 5335 family service documentation rep 12.7 repairs & adjustments initial issue figure 1 removing the upper frame section note: the screws do not thread into the upper chute. They are used like pins to secure the upper chute in place. 7. Remove the upper c...

  • Page 1163

    Bus updated 12/2011 07/2011 4-104 workcentre 5335 family service documentation rep 12.7, rep 12.8 initial issue repairs & adjustments figure 3 removing the exit roll assembly replacement 1. Reverse the removal procedure for replacement. Note: ensure that the paper guides on the upper chute ( pl 22.6...

  • Page 1164

    Bus updated 12/2011 07/2011 4-105 workcentre 5335 family service documentation rep 12.9 repairs & adjustments initial issue rep 12.9 finisher entrance sensor parts list on pl 22.5 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the machine...

  • Page 1165

    Bus updated 12/2011 07/2011 4-106 workcentre 5335 family service documentation rep 12.9, rep 12.10 initial issue repairs & adjustments figure 4 removing the finisher entrance sensor replacement 1. Reverse the removal procedure for replacement. Rep 12.10 compiler exit sensor parts list on pl 22.5 rem...

  • Page 1166

    Bus updated 12/2011 07/2011 4-107 workcentre 5335 family service documentation rep 12.10 repairs & adjustments initial issue figure 2 removing the bottom plate 7. Remove the compiler exit sensor assembly ( figure 3 ): (1)remove screw. (2)remove compiler exit sensor assembly. Figure 3 removing the co...

  • Page 1167

    Bus updated 12/2011 07/2011 4-108 workcentre 5335 family service documentation rep 12.11 initial issue repairs & adjustments rep 12.11 main paddle shaft assembly parts list on pl 22.5 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the mac...

  • Page 1168

    Bus updated 12/2011 07/2011 4-109 workcentre 5335 family service documentation rep 12.11 repairs & adjustments initial issue figure 4 removing the support bearing 8. Remove the main paddle shaft assembly ( figure 5 ): (1)remove main paddle shaft assembly. Figure 5 removing the main paddle shaft asse...

  • Page 1169

    Bus updated 12/2011 07/2011 4-110 workcentre 5335 family service documentation rep 12.12 initial issue repairs & adjustments rep 12.12 lower chute assembly parts list on pl 22.5 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the machine (...

  • Page 1170

    Bus updated 12/2011 07/2011 4-111 workcentre 5335 family service documentation rep 12.12 repairs & adjustments initial issue (2)remove gear. (3)remove pulley from belt. (4)remove flange. Figure 4 removing the gear pulley 10. Remove the bearing ( figure 5 ): (1)remove the bearing. Figure 5 removing t...

  • Page 1171

    Bus updated 12/2011 07/2011 4-112 workcentre 5335 family service documentation rep 12.13 initial issue repairs & adjustments rep 12.13 entrance roll assembly parts list on pl 22.6 removal note: the integrated office finisher is available for use in several different machines. The color of the covers...

  • Page 1172

    Bus updated 12/2011 07/2011 4-113 workcentre 5335 family service documentation rep 12.13 repairs & adjustments initial issue figure 2 removing the upper chute assembly 8. Remove the entrance roll assembly ( figure 3 ): (1)disconnect spring. (2)remove e-rings (2). Note: capture the bearing (3)remove ...

  • Page 1173

    Bus updated 12/2011 07/2011 4-114 workcentre 5335 family service documentation rep 12.14 initial issue repairs & adjustments rep 12.14 upper chute assembly parts list on pl 22.6 removal note: the integrated office finisher is available for use in several different machines. The color of the covers m...

  • Page 1174

    Bus updated 12/2011 07/2011 4-115 workcentre 5335 family service documentation rep 12.14, rep 12.15 repairs & adjustments initial issue figure 2 removing the upper chute assembly replacement 1. Reverse the removal procedure for replacement. Note: ensure that the paper guides ( pl 22.6 ) are not fold...

  • Page 1175

    Bus updated 12/2011 07/2011 4-116 workcentre 5335 family service documentation rep 12.16 initial issue repairs & adjustments rep 12.16 stacker tray assembly parts list on pl 22.8 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the machine ...

  • Page 1176

    Bus updated 12/2011 07/2011 4-117 workcentre 5335 family service documentation rep 12.16, rep 12.17 repairs & adjustments initial issue figure 4 removing the stacker tray assembly replacement 1. Reverse the removal procedure for replacement. 2. Install the stacker tray assembly and integrated office...

  • Page 1177

    Bus updated 12/2011 07/2011 4-118 workcentre 5335 family service documentation rep 12.17 initial issue repairs & adjustments figure 2 removing the front bracket 8. Remove the top tray ( figure 3 ): (1)raise integrated office finisher slightly in the direction of the arrow. (2)remove top tray. Figure...

  • Page 1178

    Bus updated 12/2011 07/2011 4-119 workcentre 5335 family service documentation rep 12.17 repairs & adjustments initial issue (1)remove self-tapping screws (5). (2)remove screw. (3)remove stacker assembly. Figure 6 removing the stacker assembly 12. Remove the actuator ( figure 7 ): (1)unhook. (2)remo...

  • Page 1179

    Bus updated 12/2011 07/2011 4-120 workcentre 5335 family service documentation rep 12.18 initial issue repairs & adjustments rep 12.18 stacker motor parts list on pl 22.8 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the machine ( rep 12...

  • Page 1180

    Bus updated 12/2011 07/2011 4-121 workcentre 5335 family service documentation rep 12.18, rep 12.19 repairs & adjustments initial issue (3)remove stacker motor. Figure 4 removing the stacker motor) replacement 1. Reverse the removal procedure for replacement. 2. Install the stacker motor as shown in...

  • Page 1181

    Bus updated 12/2011 07/2011 4-122 workcentre 5335 family service documentation rep 12.20 initial issue repairs & adjustments rep 12.20 compiler assembly parts list on pl 22.9 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the machine ( re...

  • Page 1182

    Bus updated 12/2011 07/2011 4-123 workcentre 5335 family service documentation rep 12.20 repairs & adjustments initial issue figure 4 removing the stacker tray 12. Remove the front self-tapping screw ( figure 5 ): (1)remove self-tapping screw. Figure 5 removing the self-tapping screw 13. Remove the ...

  • Page 1183

    Bus updated 12/2011 07/2011 4-124 workcentre 5335 family service documentation rep 12.21 initial issue repairs & adjustments rep 12.21 set clamp shaft parts list on pl 22.9 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the machine ( pl 2...

  • Page 1184

    Bus updated 12/2011 07/2011 4-125 workcentre 5335 family service documentation rep 12.21 repairs & adjustments initial issue (2)remove actuator. (3)remove e-clip. (4)remove bearing. Figure 4 removing the actuator and bearing 8. Remove the bearing ( figure 5 ): (1)remove e-clip. (2)remove bearing. Fi...

  • Page 1185

    Bus updated 12/2011 07/2011 4-126 workcentre 5335 family service documentation rep 12.22 initial issue repairs & adjustments rep 12.22 eject belt parts list on pl 22.9 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the machine ( pl 22.1 )...

  • Page 1186

    Bus updated 12/2011 07/2011 4-127 workcentre 5335 family service documentation rep 12.22, rep 12.23 repairs & adjustments initial issue figure 4 eject belt alignment rep 12.23 eject/set clamp motor assembly parts list on pl 22.9 removal 1. Switch off the power and disconnect the power cord. 2. Remov...

  • Page 1187

    Bus updated 12/2011 07/2011 4-128 workcentre 5335 family service documentation rep 12.23 initial issue repairs & adjustments figure 2 removing the bottom plate 9. Remove the stacker tray ( figure 3 ): (1)release wires from clamps (5) (2)disconnect the connector (3)remove screws (7) (4)remove the sta...

  • Page 1188

    Bus updated 12/2011 07/2011 4-129 workcentre 5335 family service documentation rep 12.24 repairs & adjustments initial issue rep 12.24 rear tamper home sensor parts list on pl 22.9 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the machin...

  • Page 1189

    Bus updated 12/2011 07/2011 4-130 workcentre 5335 family service documentation rep 12.24, rep 12.25 initial issue repairs & adjustments figure 4 removing the rear tamper home sensor replacement 1. Reverse the removal procedure for replacement. Rep 12.25 eject shaft assembly parts list on pl 22.9 rem...

  • Page 1190

    Bus updated 12/2011 07/2011 4-131 workcentre 5335 family service documentation rep 12.25 repairs & adjustments initial issue figure 2 removing the kl-clips 6. Remove the eject shaft from the front/rear tamper motor assembly ( figure 3 ): (1)move bearings (2) in the direction of the arrow. (2)remove ...

  • Page 1191

    Bus updated 12/2011 07/2011 4-132 workcentre 5335 family service documentation rep 12.26 initial issue repairs & adjustments rep 12.26 front /rear tamper motor assembly parts list on pl 22.10 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from...

  • Page 1192

    Bus updated 12/2011 07/2011 4-133 workcentre 5335 family service documentation rep 12.26 repairs & adjustments initial issue (2)remove screw. (3)remove front/rear tamper motor assembly. Figure 4 removing the front/rear tamper motor assembly replacement 1. Reverse the removal procedure for replacemen...

  • Page 1193

    Bus updated 12/2011 07/2011 4-134 workcentre 5335 family service documentation rep 12.27 initial issue repairs & adjustments rep 12.27 front tamper home sensor parts list on pl 22.10 removal 1. Switch off the power and disconnect the power cord. 2. Remove the integrated office finisher from the mach...

  • Page 1194

    Bus updated 12/2011 07/2011 4-135 workcentre 5335 family service documentation rep 12.27, rep 12.28 repairs & adjustments initial issue figure 4 removing the front tamper home sensor replacement 1. Reverse the removal procedure for replacement. Rep 12.28 eject clamp home sensor parts list on pl 22.1...

  • Page 1195

    Bus updated 12/2011 07/2011 4-136 workcentre 5335 family service documentation rep 12.28, rep 12.29 initial issue repairs & adjustments figure 2 removing the bottom plate 7. Remove the eject home sensor ( figure 3 ): (1)release clamp and remove the wire. (2)disconnect connector. (3)remove eject home...

  • Page 1196

    Bus updated 12/2011 07/2011 4-137 workcentre 5335 family service documentation rep 12.29 repairs & adjustments initial issue figure 2 removing the bottom plate 9. Remove the stacker tray ( figure 3 ): (1)release wires from clamps (5) (2)disconnect the connector (3)remove screws (7) (4)remove the sta...

  • Page 1197

    Bus updated 12/2011 07/2011 4-139 workcentre 5335 family service documentation rep 13.1, rep 13.2 repairs & adjustments initial issue rep 13.1 h-transport assembly (office finisher lx) parts list on pl 23.1 removal 1. Switch off the power and disconnect the power cord. 2. Undock the finisher assembl...

  • Page 1198

    Bus updated 12/2011 07/2011 4-140 workcentre 5335 family service documentation rep 13.3, rep 13.4 initial issue repairs & adjustments rep 13.3 h-transport belt (office finisher lx) parts list on pl 23.4 removal 1. Switch off the power and disconnect the power cord. 2. Remove the h-transport assembly...

  • Page 1199

    Bus updated 12/2011 07/2011 4-141 workcentre 5335 family service documentation rep 13.5 repairs & adjustments initial issue rep 13.5 finisher lx undocking parts list on pl 23.1 removal 1. Switch off the power and disconnect the printer power cord. 2. Disconnect the finisher power cord, the h-transpo...

  • Page 1200

    Bus updated 12/2011 07/2011 4-142 workcentre 5335 family service documentation rep 13.6, rep 13.7 initial issue repairs & adjustments rep 13.6 front cover assembly (office finisher lx) parts list on pl 23.6 removal 1. Switch off the power and disconnect the power cord. 2. Undock the finisher ( rep 1...

  • Page 1201

    Bus updated 12/2011 07/2011 4-143 workcentre 5335 family service documentation rep 13.8, rep 13.9 repairs & adjustments initial issue rep 13.8 rear lower cover (office finisher lx) parts list on pl 23.6 removal 1. Switch off the power and disconnect the power cord. 2. Undock the finisher ( rep 13.5 ...

  • Page 1202

    Bus updated 12/2011 07/2011 4-144 workcentre 5335 family service documentation rep 13.9 initial issue repairs & adjustments replacement 1. Align the eject cover with the pins (2) on both sides, and slide it to the right ( figure 2 ). Note: the left side of the cover is now captured by the pins and c...

  • Page 1203

    Bus updated 12/2011 07/2011 4-145 workcentre 5335 family service documentation rep 13.9, rep 13.10 repairs & adjustments initial issue 4. Make sure the latch hook and latch pin are positioned as shown ( figure 5 ). Figure 5 positioning the latch hook and latch pin 5. Install the retaining screw (1) ...

  • Page 1204

    Bus updated 12/2011 07/2011 4-146 workcentre 5335 family service documentation rep 13.11, rep 13.12 initial issue repairs & adjustments rep 13.11 stacker lower cover (office finisher lx) parts list on pl 23.6 removal 1. Switch off the power and disconnect the power cord. 2. Remove the foot cover ( r...

  • Page 1205

    Bus updated 12/2011 07/2011 4-147 workcentre 5335 family service documentation rep 13.13, rep 13.14 repairs & adjustments initial issue rep 13.13 stack height sensors 1 and 2 (office finisher lx) parts list on pl 23.11 removal 1. Switch off the power and disconnect the power cord. 2. Remove the rear...

  • Page 1206

    Bus updated 12/2011 07/2011 4-148 workcentre 5335 family service documentation rep 13.15 initial issue repairs & adjustments rep 13.15 stapler motor (office finisher lx) parts list on pl 23.8 removal 1. Switch off the power and disconnect the power cord. 2. Remove the finisher stapler assembly ( rep...

  • Page 1207

    Bus updated 12/2011 07/2011 4-149 workcentre 5335 family service documentation rep 13.15, rep 13.16 repairs & adjustments initial issue figure 3 removing the stapler motor replacement 1. Reverse the removal procedure for replacement. Rep 13.16 finisher stapler assembly (office finisher lx) parts lis...

  • Page 1208

    Bus updated 12/2011 07/2011 4-150 workcentre 5335 family service documentation rep 13.16, rep 13.17 initial issue repairs & adjustments figure 2 removing the finisher stapler assembly replacement reverse the removal procedure for replacement. Perform adj 12.2 finisher lx booklet crease/staple positi...

  • Page 1209

    Bus updated 12/2011 07/2011 4-151 workcentre 5335 family service documentation rep 13.17 repairs & adjustments initial issue figure 2 removing the eject roll shaft 12. Remove the compiler tray screw ( figure 3 ). Figure 3 removing the compiler tray screw note: notice the position and orientation of ...

  • Page 1210

    Bus updated 12/2011 07/2011 4-152 workcentre 5335 family service documentation rep 13.17 initial issue repairs & adjustments figure 4 disconnecting the set clamp holder springs 14. Remove the front e-ring and the bushing from the set clamp shaft assembly ( figure 5 ). Figure 5 removing the front e-r...

  • Page 1211

    Bus updated 12/2011 07/2011 4-153 workcentre 5335 family service documentation rep 13.17 repairs & adjustments initial issue figure 6 set clamp shaft gear orientation figure 7 preparing to remove the set clamp shaft 16. Slide the gear, spring and the bushing away from the frame ( figure 8 ). Notice ...

  • Page 1212

    Bus updated 12/2011 07/2011 4-154 workcentre 5335 family service documentation rep 13.17 initial issue repairs & adjustments figure 8 preparing to remove the set clamp shaft 17. Slide the set clamp shaft to the front to clear the rear frame then slide the shaft to the rear and remove it from the fin...

  • Page 1213

    Bus updated 12/2011 07/2011 4-155 workcentre 5335 family service documentation rep 13.17 repairs & adjustments initial issue figure 10 remove the compiler tray assembly 19. Usually this level of compiler tray assembly removal is for the purpose of removing the front or rear tamper motors, or the fro...

  • Page 1214

    Bus updated 12/2011 07/2011 4-156 workcentre 5335 family service documentation rep 13.17 initial issue repairs & adjustments figure 12 preparing to install the holder springs 6. Install the bushing, spring and gear onto the rear end of the set clamp shaft ( figure 13 ). Figure 13 installing the bush...

  • Page 1215

    Bus updated 12/2011 07/2011 4-157 workcentre 5335 family service documentation rep 13.17 repairs & adjustments initial issue figure 14 aligning the gears and stack height sensor flag 8. Attach the spring to the gear and slide the gear into position. 9. Ensure that the 2 gears and stack height sensor...

  • Page 1216

    Bus updated 12/2011 07/2011 4-158 workcentre 5335 family service documentation rep 13.17 initial issue repairs & adjustments figure 16 installing the bushing and e-ring 11. Ensure that the set clamp holder springs are connected ( figure 17 ). Figure 17 attaching the set clamp holder springs 12. Inst...

  • Page 1217

    Bus updated 12/2011 07/2011 4-159 workcentre 5335 family service documentation rep 13.17 repairs & adjustments initial issue figure 18 preparing to install the eject roll shaft (2) install the brass bearing, the gear and the e-ring onto the rear of the eject roll shaft ( figure 19 ). Figure 19 insta...

  • Page 1218

    Bus updated 12/2011 07/2011 4-160 workcentre 5335 family service documentation rep 13.17, rep 13.18 initial issue repairs & adjustments figure 20 installing the brass bearing and e-ring 13. Install the compiler tray screw (1). 14. Install the eject cover ( rep 13.9 ). 15. Install the stacker upper c...

  • Page 1219

    Bus updated 12/2011 07/2011 4-161 workcentre 5335 family service documentation rep 13.18, rep 13.19 repairs & adjustments initial issue figure 2 crease assembly 2. Perform adj 12.2 finisher lx booklet crease/staple position rep 13.19 stacker elevator motor (office finisher lx) parts list on pl 23.7 ...

  • Page 1220

    Bus updated 12/2011 07/2011 4-162 workcentre 5335 family service documentation rep 13.20, rep 13.21 initial issue repairs & adjustments rep 13.20 stacker tray (office finisher lx) parts list on pl 23.7 removal 1. Switch off the power and disconnect the power cord. 2. Remove the following: (1) bookle...

  • Page 1221

    Bus updated 12/2011 07/2011 4-163 workcentre 5335 family service documentation rep 13.22, rep 13.23 repairs & adjustments initial issue rep 13.22 eject motor assembly (office finisher lx) parts list on pl 23.11 removal 1. Switch off the power and disconnect the power cord. 2. Undock the finisher ( r...

  • Page 1222

    Bus updated 12/2011 07/2011 4-164 workcentre 5335 family service documentation rep 13.24, rep 13.25 initial issue repairs & adjustments rep 13.24 finisher lvps (office finisher lx) parts list on pl 23.16 removal 1. Switch off the power and disconnect the power cord. 2. Remove the rear lower cover ( ...

  • Page 1223

    Bus updated 12/2011 07/2011 4-165 workcentre 5335 family service documentation rep 13.26, rep 13.27 repairs & adjustments initial issue rep 13.26 front/rear tamper motor (office finisher lx) parts list on pl 23.12 removal 1. Switch off the power and disconnect the power cord. 2. Remove the compiler ...

  • Page 1224

    Bus updated 12/2011 07/2011 4-166 workcentre 5335 family service documentation rep 13.28 initial issue repairs & adjustments rep 13.28 compiler no paper sensor (office finisher lx) parts list on pl 23.12 removal 1. Switch off the power and disconnect the power cord. 2. Remove the compiler tray assem...

  • Page 1225

    Bus updated 12/2011 07/2011 4-167 workcentre 5335 family service documentation rep 13.29, rep 13.30 repairs & adjustments initial issue rep 13.29 front/rear carriage assembly (office finisher lx) parts list on pl 23.7 removal note: ensure that the stacker tray is in the top position. 1. Switch off t...

  • Page 1226

    Bus updated 12/2011 07/2011 4-168 workcentre 5335 family service documentation rep 13.31 initial issue repairs & adjustments rep 13.31 booklet maker assembly (office finisher lx) parts list on pl 23.6 removal 1. Switch off the power and disconnect the power cord. 2. Unlatch the eject cover, and move...

  • Page 1227

    Bus updated 12/2011 07/2011 4-169 workcentre 5335 family service documentation rep 13.31 repairs & adjustments initial issue figure 3 disconnecting the booklet maker assembly 5. Lift the booklet maker assembly off the locating pins (4), and remove ( figure 4 ). Figure 4 removing the booklet maker as...

  • Page 1228

    Bus updated 12/2011 07/2011 4-170 workcentre 5335 family service documentation rep 13.32 initial issue repairs & adjustments rep 13.32 booklet front cover (office finisher lx) parts list on pl 23.17 removal 1. Switch off the power and disconnect the power cord. 2. Remove the booklet maker assembly f...

  • Page 1229

    Bus updated 12/2011 07/2011 4-171 workcentre 5335 family service documentation rep 13.33 repairs & adjustments initial issue rep 13.33 booklet rear cover (office finisher lx) parts list on pl 23.17 removal 1. Switch off the power and disconnect the power cord. 2. Remove the booklet maker assembly fr...

  • Page 1230

    Bus updated 12/2011 07/2011 4-172 workcentre 5335 family service documentation rep 13.34, rep 13.35 initial issue repairs & adjustments rep 13.34 booklet top cover (office finisher lx) parts list on pl 23.17 removal 1. Switch off the power and disconnect the power cord. 2. Remove the booklet front c...

  • Page 1231

    Bus updated 12/2011 07/2011 4-173 workcentre 5335 family service documentation rep 13.36, rep 13.37 repairs & adjustments initial issue rep 13.36 booklet left cover (office finisher lx) parts list on pl 23.17 removal 1. Switch off the power and disconnect the power cord. 2. Remove the booklet maker ...

  • Page 1232

    Bus updated 12/2011 07/2011 4-174 workcentre 5335 family service documentation rep 13.37 initial issue repairs & adjustments figure 2 removing the stapler lower cover 5. Remove the chute ( figure 3 ). (1) remove the screw (1). (2) remove the chute. 6. Remove the stapler rear cover ( figure 3 ). (1) ...

  • Page 1233

    Bus updated 12/2011 07/2011 4-175 workcentre 5335 family service documentation rep 13.37, rep 13.38 repairs & adjustments initial issue figure 4 removing the stapler replacement 1. Reverse the removal procedure for replacement. 2. Perform adj 12.2 finisher lx booklet crease/staple position rep 13.38...

  • Page 1234

    Bus updated 12/2011 07/2011 4-176 workcentre 5335 family service documentation rep 13.38 initial issue repairs & adjustments figure 2 removing the booklet stapler move motor replacement 1. Reverse the removal procedure for replacement. Clip connector screws booklet stapler move motor.

  • Page 1235

    Bus updated 12/2011 07/2011 4-177 workcentre 5335 family service documentation rep 19.1, rep 19.2 repairs & adjustments initial issue rep 19.1 hcf tray 6 parts list on pl 10.1 removal 1. Switch off the power and disconnect the power cord. 2. Open the hcf tray by pulling the tray toward you. 3. Remov...

  • Page 1236

    Bus updated 12/2011 07/2011 4-178 workcentre 5335 family service documentation rep 19.2, rep 19.3 initial issue repairs & adjustments replacement 1. Position the hcf feeder’s bottom rail-following feet (2) onto the internal hcf rail. 2. Slide the hcf feeder back into the hcf until it seats. Caution ...

  • Page 1237

    Bus updated 12/2011 07/2011 4-179 workcentre 5335 family service documentation rep 19.4 repairs & adjustments initial issue rep 19.4 hcf tray cables parts list on pl 10.3 removal switch off the power and disconnect the power cord. Removing the hcf rear tray cables 1. Remove the hcf tray ( rep 19.1 )...

  • Page 1238

    Bus updated 12/2011 07/2011 4-180 workcentre 5335 family service documentation rep 19.4 initial issue repairs & adjustments 5. When both sections of the cable are slack, disengage the lift shaft from the frame and slide the tray cable pulley to the front of the lift shaft to release the rear lift ca...

  • Page 1239

    Bus updated 12/2011 07/2011 4-181 workcentre 5335 family service documentation rep 19.4 repairs & adjustments initial issue removing the hcf front tray cables 1. Remove the (5) screws securing the hcf tray’s front cover. 2. At the front of the hcf tray, begin to free up movement of the front tray ca...

  • Page 1240

    Bus updated 12/2011 07/2011 4-182 workcentre 5335 family service documentation rep 19.4 initial issue repairs & adjustments 5. Remove the front tray cables ( figure 10 , figure 11 ). Figure 10 removing the front tray cables figure 11 front tray cable details replacement 1. Install the front tray cab...

  • Page 1241

    Bus updated 12/2011 07/2011 4-183 workcentre 5335 family service documentation rep 19.5 repairs & adjustments initial issue rep 19.5 hcf feed, nudger, retard rolls parts list on pl 10.5 , pl 10.6 removal note: remove and replace the retard/feed/nudger rolls at the same time. 1. Switch off the power ...

  • Page 1242

    Bus updated 12/2011 07/2011 4-184 workcentre 5335 family service documentation rep 19.6, rep 19.7 initial issue repairs & adjustments rep 19.6 hcf feed shaft parts list on pl 10.5 removal 1. Switch off the power and disconnect the power cord. 2. Remove the hcf feeder ( rep 19.2 ) 3. Place the feeder...

  • Page 1243

    Bus updated 12/2011 07/2011 4-185 workcentre 5335 family service documentation rep 19.7, rep 19.8 repairs & adjustments initial issue replacement note: make sure the plastic pads on the lower chute fit in the track before pushing it in. 1. To install, carry out the removal steps in reverse order. Re...

  • Page 1244

    Bus updated 12/2011 07/2011 4-186 workcentre 5335 family service documentation rep 19.9, rep 19.10 initial issue repairs & adjustments rep 19.9 hcf casters parts list on pl 10.8 removal 1. Switch off the power and disconnect the power cord. 2. Un-dock the hcf ( rep 19.3 ). 3. Remove all paper from t...

  • Page 1245

    Bus updated 12/2011 07/2011 4-187 workcentre 5335 family service documentation rep 19.11, rep 19.12 repairs & adjustments initial issue rep 19.11 hcf pwb parts list on pl 10.8 removal 1. Switch off the power and disconnect the power cord. 2. Un-dock the hcf ( rep 19.3 ). 3. Remove the plastic rear c...

  • Page 1246

    Bus updated 12/2011 07/2011 4-189 workcentre 5335 family service documentation adj 5.1 repairs & adjustments initial issue adj 5.1 dadf lead-skew adjustment parts list on pl 51.1 purpose to correct the feeding of the original by adjusting the position of the dadf. (dadf lead-skew, perpendicularity) ...

  • Page 1247

    Bus updated 12/2011 07/2011 4-190 workcentre 5335 family service documentation adj 5.1 initial issue repairs & adjustments adjustment 1. Remove the dadf rear cover. ( figure 2 ) 2. Adjust the position of the dadf by moving the dadf in direction a or b. ( figure 2 ) (1) loosen the screws (x3). (2) mo...

  • Page 1248

    Bus updated 12/2011 07/2011 4-191 workcentre 5335 family service documentation adj 5.2 repairs & adjustments initial issue adj 5.2 dadf side registration parts list on pl 51.1 purpose to adjust the original to the proper position (drum shaft direction) on the platen. Note: the following adjustments ...

  • Page 1249

    Bus updated 12/2011 07/2011 4-192 workcentre 5335 family service documentation adj 5.2 initial issue repairs & adjustments dadf side edge registration check - side 2 1. Place the cross line test pattern on the dadf with the word top face down and towards the rear of the dadf. 2. Select the following...

  • Page 1250

    Bus updated 12/2011 07/2011 4-193 workcentre 5335 family service documentation adj 5.3 repairs & adjustments initial issue adj 5.3 dadf original detection correction (size detection auto-correction) parts list on pl 51.1 purpose to automatically adjust the original size during dadf scan to the desir...

  • Page 1251

    Bus updated 12/2011 07/2011 4-194 workcentre 5335 family service documentation adj 5.4 initial issue repairs & adjustments adj 5.4 dadf lead edge registration parts list on pl 1.4 purpose to adjust the original to the proper position (original feed direction) on the platen. Note: the following adjus...

  • Page 1252

    Bus updated 12/2011 07/2011 4-195 workcentre 5335 family service documentation adj 5.4 repairs & adjustments initial issue adjustment 1. Enter the diagnostic mode (accessing ui diagnostics.). 2. Select nvm read/write. 3. Adjust the lead edge using the nvm locations specified in table 2 until the mea...

  • Page 1253

    Bus updated 12/2011 07/2011 4-197 workcentre 5335 family service documentation adj 6.1 repairs & adjustments initial issue adj 6.1 optical axis correction parts list on pl 1.1 purpose the purpose of this adjustment is to align the ccd with the lens. Caution this procedure should only be performed if...

  • Page 1254

    Bus updated 12/2011 07/2011 4-198 workcentre 5335 family service documentation adj 6.2 initial issue repairs & adjustments adj 6.2 full/half rate carriage position adjustment parts list on pl 1.3 purpose adjust the position of the full/half rate carriage. Adjustment 1. Press the job status button to...

  • Page 1255

    Bus updated 12/2011 07/2011 4-199 workcentre 5335 family service documentation adj 6.2 repairs & adjustments initial issue figure 3 installing alignment pins on half rate carriage note: the position of the pulley can be changed if the alignment pin holes in the half rate carriage and the rail do not...

  • Page 1256

    Bus updated 12/2011 07/2011 4-200 workcentre 5335 family service documentation adj 6.2 initial issue repairs & adjustments figure 5 aligning the full rate carriage 11. Remove the alignment pin from the front of the half rate carriage and install at the rear of the full rate carriage. ( figure 6 ). T...

  • Page 1257

    Bus updated 12/2011 07/2011 4-201 workcentre 5335 family service documentation adj 6.3 repairs & adjustments initial issue adj 6.3 iit lead edge registration parts list on pl 1.1 purpose to adjust the iit scan timing in the slow scan direction and to correct the copy position. Check caution perform ...

  • Page 1258

    Bus updated 12/2011 07/2011 4-202 workcentre 5335 family service documentation adj 6.4 initial issue repairs & adjustments adj 6.4 iit side registration parts list on pl 1.1 purpose to adjust the iit scan timing in the fast scan direction and to correct the copy position. Check caution perform this ...

  • Page 1259

    Bus updated 12/2011 07/2011 4-203 workcentre 5335 family service documentation adj 6.5 repairs & adjustments initial issue adj 6.5 iit vertical/horizontal reduce/enlarge parts list on pl 1.1 purpose to correct the horizontal (fast scan)/vertical (slow scan) magnification ratio for a 100% copy. Check...

  • Page 1260

    Bus updated 12/2011 07/2011 4-204 workcentre 5335 family service documentation adj 6.5, adj 6.6 initial issue repairs & adjustments figure 2 checking vertical magnification 5. If either measurement is not with in specification, perform the adjustment. Adjustment 1. Horizontal magnification adjustmen...

  • Page 1261

    Bus updated 12/2011 07/2011 4-205 workcentre 5335 family service documentation adj 6.6 repairs & adjustments initial issue c. Clean the exposure lamp with a clean cloth and film remover. D. Clean the lens with lens and mirror cleaner and lint free cloth. 4. If necessary, troubleshoot the exposure la...

  • Page 1262

    Bus updated 12/2011 07/2011 4-206 workcentre 5335 family service documentation adj 6.7 initial issue repairs & adjustments adj 6.7 dadf original detection correction (size detection auto-correction) parts list on pl 1.1 purpose to automatically adjust the original size during dadf scan to the desire...

  • Page 1263

    Bus updated 12/2011 07/2011 4-207 workcentre 5335 family service documentation adj 6.9 repairs & adjustments initial issue adj 6.9 ui touch panel alignment parts list on pl 1.7 purpose to align the position of the buttons on the display and the touch panel so that the user can select the contents on...

  • Page 1264

    Bus updated 12/2011 07/2011 4-209 workcentre 5335 family service documentation adj 9.1, adj 9.4 repairs & adjustments initial issue adj 9.1 max setup purpose max set up measures performance of the automatic process control. Process control adjusts bias voltage, laser diode output, toner concentratio...

  • Page 1265

    Bus updated 12/2011 07/2011 4-210 workcentre 5335 family service documentation adj 9.10 initial issue repairs & adjustments adj 9.10 iot lead edge/side edge registration purpose the purpose is to adjust the position of the printed image on the page by controlling where the ros writes the image. This...

  • Page 1266

    Bus updated 12/2011 07/2011 4-211 workcentre 5335 family service documentation adj 9.10, adj 9.11 repairs & adjustments initial issue checking side 1 side edge registration 1. Make the following selections: a. Select tray 1, if not already selected. B. Select side 1. C. Select 5 for print count, if ...

  • Page 1267

    Bus updated 12/2011 07/2011 4-213 workcentre 5335 family service documentation adj 12.1, adj 12.2 repairs & adjustments initial issue adj 12.1 finisher lx hole punch position purpose this procedure sets the distance from the trail edge of the punched sheet to the center of the punched holes. Note: t...

  • Page 1268

    Bus updated 12/2011 07/2011 5-1 workcentre 5335 family service documentation parts list initial issue 5 parts lists overview introduction ..................................................................................................................... 5-3 subsystem information .....................

  • Page 1269

    Bus updated 12/2011 07/2011 5-2 workcentre 5335 family service documentation initial issue parts list pl 17.6 exit 2 guide assembly (2of2) ............................................................................ 5-70 18. Electrical pl 18.1 electrical (1of2)..........................................

  • Page 1270

    Bus updated 12/2011 07/2011 5-3 workcentre 5335 family service documentation introduction parts list initial issue introduction overview the parts list section identifies all part numbers and the corresponding location of all spared subsystem components. Organization parts lists each item number in ...

  • Page 1271

    Bus updated 12/2011 07/2011 5-4 workcentre 5335 family service documentation subsystem information initial issue parts list subsystem information use of the term “assembly” the term “assembly” will be used for items in the part number listing that include other itemized parts in the part number list...

  • Page 1272

    Bus updated 12/2011 07/2011 5-5 workcentre 5335 family service documentation symbology parts list initial issue symbology a tag number within a circle pointing to an item number shows that the part has been changed by the tag number within the circle (figure 1). Information on the modification is in...

  • Page 1273

    Bus updated 12/2011 07/2011 5-6 workcentre 5335 family service documentation symbology initial issue parts list a tag number within a circle with no apex shows that the entire drawing has been changed by the tag number within the circle (figure 3). Information on the modification is in the change ta...

  • Page 1274

    Bus updated 12/2011 07/2011 5-7 workcentre 5335 family service documentation pl 1.1 parts list initial issue pl 1.1 iit covers item part description 1 – right outer cover 2 – left cover 3 – right cover 4 – top cover 5 – rear cover 6 848e49150 dadf connector cover 7 – transport bracket assembly 8 – s...

  • Page 1275

    Bus updated 12/2011 07/2011 5-8 workcentre 5335 family service documentation pl 1.2 initial issue parts list pl 1.2 ccd lens assembly/platen glass item part description 1 – iit assembly 2 – ccd lens base plate assembly (p/o pl 1.2 item 22) 3 – pin assembly (p/o pl 1.2 item 22) 4 – right seal 5 – lef...

  • Page 1276

    Bus updated 12/2011 07/2011 5-9 workcentre 5335 family service documentation pl 1.3 parts list initial issue pl 1.3 full/half rate carriage item part description 1 041k96191 full rate carriage assembly (adj 6.2) 2 041k96223 half rate carriage assembly (adj 6.2) 3 006k88780 capstan shaft 4 020e47040 ...

  • Page 1277

    Bus updated 12/2011 07/2011 5-10 workcentre 5335 family service documentation pl 1.4 initial issue parts list pl 1.4 full rate carriage item part description 1 – full rate carriage (p/o pl 1.3 item 1) 2 – harness guide (p/o pl 1.3 item 1) 3 – slide harness guide (p/o pl 1.3 item 1) 4 – no 1 mirror (...

  • Page 1278

    Bus updated 12/2011 07/2011 5-11 workcentre 5335 family service documentation pl 1.5 parts list initial issue pl 1.5 ccd lens base plate item part description 1 – base plate (p/o pl 1.2 item 22) 2 – stage plate (p/o pl 1.2 item 22) 3 – ccd plate (p/o pl 1.2 item 22) 4 – spring (p/o pl 1.2 item 22) 5...

  • Page 1279

    Bus updated 12/2011 07/2011 5-12 workcentre 5335 family service documentation pl 1.6 initial issue parts list pl 1.6 motor/transport pwb item part description 1 023e27590 belt 2 962k83770 motor wire harness 3 120e18070 clamp 4 868e47600 hinge support 5 868e47610 hinge support 6 127k61330 carriage mo...

  • Page 1280

    Bus updated 12/2011 07/2011 5-13 workcentre 5335 family service documentation pl 1.7 parts list initial issue pl 1.7 control panel item part description 1 848k57411 control panel assembly (xe) (includes items 2, 6-9) – 848k57401 control panel assembly (xc) (includes items 2, 6-9) (rep 6.11) 2 – cont...

  • Page 1281

    Bus updated 12/2011 07/2011 5-14 workcentre 5335 family service documentation pl 1.9 initial issue parts list pl 1.9 convenience stapler item part description 1 604k35710 convenience stapler (110v) – 604k35700 convenience stapler (220v).

  • Page 1282

    Bus updated 12/2011 07/2011 5-15 workcentre 5335 family service documentation pl 2.1 parts list initial issue pl 2.1 ros item part description 1 604k68250 ros assembly (rep 6.2) 2 – screw (m3x38) (not spared) 3 – wire harness (not spared).

  • Page 1283

    Bus updated 12/2011 07/2011 5-16 workcentre 5335 family service documentation pl 3.1 initial issue parts list pl 3.1 main drive (1 of 2) item part description 1 007k17830 main drive assembly (ref: pl 3.2) (rep 4.1) 2 – flange (not spared) 3 – belt (not spared).

  • Page 1284

    Bus updated 12/2011 07/2011 5-17 workcentre 5335 family service documentation pl 3.2 parts list initial issue pl 3.2 main drive (2 of 2) item part description 1 127k64040 drum motor 2 127k63770 main motor 3 – bracket (not spared) 4 – bracket (not spared) 5 – bracket (not spared) 6 – bracket (not spa...

  • Page 1285

    Bus updated 12/2011 07/2011 5-18 workcentre 5335 family service documentation pl 4.1 initial issue parts list pl 4.1 nohad item part description 1 054k45710 fuser duct assembly (includes items 2-4) 2 – fuser duct (p/o pl 4.1 item 1) 3 – fuser fan (p/o pl 4.1 item 1) 4 – connector (p/o pl 4.1 item 1)...

  • Page 1286

    Bus updated 12/2011 07/2011 5-19 workcentre 5335 family service documentation pl 6.1 parts list initial issue pl 6.1 transfer item part description 1 – btr assembly (not spared) (includes items 2-6) 2 – btr housing (not spared) 3 – biastransfer roll (btr) (not spared) 4 – bearing (not spared) 5 – sp...

  • Page 1287

    Bus updated 12/2011 07/2011 5-20 workcentre 5335 family service documentation pl 7.1 initial issue parts list pl 7.1 fusing item part description 1 126k29392 fuser (120v) (rep 10.3) – 126k29403 fuser (220v) (rep 10.3) 2 815k02550 exit sensor plate assembly (includes items 3-11) (rep 10.4) 3 – exit s...

  • Page 1288

    Bus updated 12/2011 07/2011 5-21 workcentre 5335 family service documentation pl 8.1 parts list initial issue pl 8.1 cru, toner cartridge item part description 1 013r00591 xerographic (drum) cartridge 2 006r01158 toner cartridge(ww - metered) – 006r01159 toner cartridge (na/esg - sold) – 006r01160 t...

  • Page 1289

    Bus updated 12/2011 07/2011 5-22 workcentre 5335 family service documentation pl 8.2 initial issue parts list pl 8.2 toner system item part description 1 – cru stopper (not spared) 2 – xero cartridge guide assembly (not spared) (rep 9.1) 3 – screw (not spared) 4 – plate (not spared) 5 930w00803 hum ...

  • Page 1290

    Bus updated 12/2011 07/2011 5-23 workcentre 5335 family service documentation pl 9.1 parts list initial issue pl 9.1 tray 1/2 assembly item part description 1 050k65076 tray 1 assembly (ref: pl 9.2) (rep 7.1) 2 – tray 2 assembly (ref: pl 9.2) (same pn as item 1) (rep 7.1) 3 – no.1 label (p/o pl 9.1 ...

  • Page 1291

    Bus updated 12/2011 07/2011 5-24 workcentre 5335 family service documentation pl 9.2 initial issue parts list pl 9.2 tray 1/2 (1 of 2) item part description 1 – tray 1/2 assembly (ref: pl 9.3) 2 848k40411 tray 1/2 front cover assembly (includes items 3, 4) 3 – tray 1/2 front cover (not spared) 4 – h...

  • Page 1292

    Bus updated 12/2011 07/2011 5-25 workcentre 5335 family service documentation pl 9.3 parts list initial issue pl 9.3 tray 1/2 (2 of 2) item part description 1 – housing cassette (not spared) 2 – tray stopper (not spared) 3 – gear (13t) (p/o pl 9.3 item 28) 4 – gear (13t/60t) (p/o pl 9.3 item 28) 5 –...

  • Page 1293

    Bus updated 12/2011 07/2011 5-26 workcentre 5335 family service documentation pl 9.4 initial issue parts list pl 9.4 tray feeder 1/2 assembly item part description 1 054e33802 feed out chute 2 – harness holder (not spared) 3 – harness cover (not spared) 4 – bracket (not spared) 5 054k45941 feeder ch...

  • Page 1294

    Bus updated 12/2011 07/2011 5-27 workcentre 5335 family service documentation pl 9.5 parts list initial issue pl 9.5 feeder 1/2 assembly (1 of 2) item part description 1 – upper frame (not spared) 2 – lower frame (not spared) 3 – rail (not spared) 4 – chute (not spared) 5 930w00113 tray 1/2 no paper...

  • Page 1295

    Bus updated 12/2011 07/2011 5-28 workcentre 5335 family service documentation pl 9.6 initial issue parts list pl 9.6 feeder 1/2 assembly (2 of 2) item part description 1 – drive bracket assembly (not spared) 2 127k52790 tray 1/2 lift/feed motor 3 – gear (31t) (not spared) 4 – spacer (not spared) 5 –...

  • Page 1296

    Bus updated 12/2011 07/2011 5-29 workcentre 5335 family service documentation pl 9.7 parts list initial issue pl 9.7 tray 1/2 feed roll, nudger roll, retard roll item part description 1 – feed roll (p/o pl 9.7 item 19) (rep 8.5) 2 – nudger roll (p/o pl 9.7 item 19) (rep 8.5) 3 – feed shaft (not spar...

  • Page 1297

    Bus updated 12/2011 07/2011 5-30 workcentre 5335 family service documentation pl 9.8 initial issue parts list pl 9.8 envelope tray assembly item part description 1 604k70020 envelope tray assembly 2 – front cover (p/o pl 9.8 item 1) 3 – lever (p/o pl 9.8 item 1) 4 003e75440 latch 5 809e75730 spring ...

  • Page 1298

    Bus updated 12/2011 07/2011 5-31 workcentre 5335 family service documentation pl 10.1 parts list initial issue pl 10.1 hcf unit item part description 1 – joint plate (not spared) 2 003k91881 knob 3 130k55590 hcf tray set sensor 4 801k15700 tray rail 5 – hcf tray 6 (rep 19.1) 6 – left top cover (not ...

  • Page 1299

    Bus updated 12/2011 07/2011 5-32 workcentre 5335 family service documentation pl 10.2 initial issue parts list pl 10.2 hcf tray 6 (1 of 2) item part description 1 – tray latch assembly (not spared) 2 003k13592 tray latch 3 – spring (p/o pl 10.2 item 1) 4 – latch lever (p/o pl 10.2 item 1) 5 – magnet...

  • Page 1300

    Bus updated 12/2011 07/2011 5-33 workcentre 5335 family service documentation pl 10.3 parts list initial issue pl 10.3 hcf tray 6 (2 of 2) item part description 1 – lift shaft (p/o pl 10.1 item 5) 2 – bearing (p/o pl 10.1 item 5) 3 – bearing (p/o pl 10.1 item 5) 4 020e37620 tray cable pulley 5 – gea...

  • Page 1301

    Bus updated 12/2011 07/2011 5-34 workcentre 5335 family service documentation pl 10.4 initial issue parts list pl 10.4 hcf feeder (1 of 3) item part description 1 – shaft (p/o pl 10.1 item 11) 2 007e78760 gear (19t) 3 – gear (25t) (p/o pl 10.1 item 11) 4 007e78780 gear (25t) 5 007e78790 gear (40t) 6...

  • Page 1302

    Bus updated 12/2011 07/2011 5-35 workcentre 5335 family service documentation pl 10.5 parts list initial issue pl 10.5 hcf feeder (2 of 3) item part description 1 – upper feeder assembly (p/o pl 10.1 item 11) 2 003e59570 latch 3 – shaft latch (p/o pl 10.5 item 1) 4 006k23124 feed shaft assembly 5 – ...

  • Page 1303

    Bus updated 12/2011 07/2011 5-36 workcentre 5335 family service documentation pl 10.6 initial issue parts list pl 10.6 hcf feeder (3 of 3) item part description 1 059k26591 lower feed assembly 2 – retard roll assembly (p/o pl 10.6 item 1) (rep 19.5) 3 – retard shaft assembly (p/o pl 10.6 item 1) 4 –...

  • Page 1304

    Bus updated 12/2011 07/2011 5-37 workcentre 5335 family service documentation pl 10.7 parts list initial issue pl 10.7 hcf top cover unit item part description 1 013e17100 bearing 2 – bracket (not spared) 3 – pivot bracket (not spared) 4 – top cover assembly (not spared) 5 – bearing (p/o pl 10.7 ite...

  • Page 1305

    Bus updated 12/2011 07/2011 5-38 workcentre 5335 family service documentation pl 10.8 initial issue parts list pl 10.8 hcf electrical and rail item part description 1 – plate (not spared) 2 017e92820 rack caster (rep 19.9) 3 – foot (not spared) 4 – latch lever (not spared) 5 – spring (not spared) 6 ...

  • Page 1306

    Bus updated 12/2011 07/2011 5-39 workcentre 5335 family service documentation pl 11.1 parts list initial issue pl 11.1 tray module (ttm) (option) item part description 1 826e48400 docking screw 2 849e13150 docking bracket 3 – tray module (ttm) (not spared) (includes items 4-17) 4 – label (tray no.3)...

  • Page 1307

    Bus updated 12/2011 07/2011 5-40 workcentre 5335 family service documentation pl 11.2 initial issue parts list pl 11.2 tray 3/4 assembly item part description 1 – tray 3 assembly (ref: pl 11.3, pl 11.4) (rep 7.1) 2 848k49481 tray 3 front cover assembly (includes items 3-9) 3 – tray 3 front cover (no...

  • Page 1308

    Bus updated 12/2011 07/2011 5-41 workcentre 5335 family service documentation pl 11.3 parts list initial issue pl 11.3 tray 3 assembly (1 of 2) item part description 1 – pinion (p/o pl 11.3 item 25) 2 – rack gear (p/o pl 11.3 item 25) 3 – cable lt (p/o pl 11.3 item 22) (rep 7.3) 4 019e71680 pad 5 – ...

  • Page 1309

    Bus updated 12/2011 07/2011 5-42 workcentre 5335 family service documentation pl 11.4 initial issue parts list pl 11.4 tray 3 assembly (2 of 2) item part description 1 006k89421 lift shaft assembly (includes items 2-6) 2 – lift shaft (p/o pl 11.4 item 1) 3 413w11860 bearing 4 – pulley (p/o pl 11.4 i...

  • Page 1310

    Bus updated 12/2011 07/2011 5-43 workcentre 5335 family service documentation pl 11.5 parts list initial issue pl 11.5 tray 4 assembly (1 of 2) item part description 1 – pinion (p/o pl 11.5 item 21) 2 – rack gear (p/o pl 11.5 item 21) 3 – cable rt (p/o pl 11.5 item 20) (rep 7.4) 4 019e71680 pad 5 – ...

  • Page 1311

    Bus updated 12/2011 07/2011 5-44 workcentre 5335 family service documentation pl 11.6 initial issue parts list pl 11.6 tray 4 assembly (2 of 2) item part description 1 006k89421 lift shaft assembly (includes items 2-6) 2 – lift shaft (p/o pl 11.6 item 1) 3 413w11860 bearing 4 – pulley (p/o pl 11.6 i...

  • Page 1312

    Bus updated 12/2011 07/2011 5-45 workcentre 5335 family service documentation pl 11.7 parts list initial issue pl 11.7 tray 3/4 feeder assembly, t/a roll assembly item part description 1 054k46240 chute assembly (includes items 2-4) 2 – chute (not spared) 3 130k76530 feed out sensor 3 4 – harness as...

  • Page 1313

    Bus updated 12/2011 07/2011 5-46 workcentre 5335 family service documentation pl 11.8 initial issue parts list pl 11.8 tray 3/4 feeder assembly (1/2) item part description 1 – upper frame (not spared) 2 – lower frame (not spared) 3 – rail (not spared) 4 – chute (not spared) 5 930w00123 tray 3/4 leve...

  • Page 1314

    Bus updated 12/2011 07/2011 5-47 workcentre 5335 family service documentation pl 11.9 parts list initial issue pl 11.9 tray 3/4 feeder assembly (2/2) item part description 1 – drive bracket assembly (not spared) 2 127k52790 tray 3/4 lift/feed motor 3 – gear (31t) (not spared) 4 – spacer (not spared)...

  • Page 1315

    Bus updated 12/2011 07/2011 5-48 workcentre 5335 family service documentation pl 11.10 initial issue parts list pl 11.10 tray 3/4 feed/nudger/retard roll item part description 1 – feed roll (not spared) (rep 8.5) 2 – nudger roll (not spared) (rep 8.5) 3 – feed shaft (not spared) 4 – bearing (not spa...

  • Page 1316

    Bus updated 12/2011 07/2011 5-49 workcentre 5335 family service documentation pl 11.11 parts list initial issue pl 11.11 tray 3/4 transport assembly item part description 1 – chute ay low (not spared) 2 – rail transport lh (not spared) 3 059k26350 t/a roll assembly (includes items 4-7) 4 – t/a roll ...

  • Page 1317

    Bus updated 12/2011 07/2011 5-50 workcentre 5335 family service documentation pl 11.12 initial issue parts list pl 11.12 tray 3/4 switch assembly item part description 1 110k15040 tray 3 size switch 2 049k08250 bracket assembly (includes items 3-5) 3 – roll (p/o pl 11.12 item 2) 4 – shaft (p/o pl 11...

  • Page 1318

    Bus updated 12/2011 07/2011 5-51 workcentre 5335 family service documentation pl 11.13 parts list initial issue pl 11.13 wire harness item part description 1 960k55022 tray module pwb 2 – wire harness (if) (not spared) 3 – wire harness (sensor) (not spared) 4 – wire harness (motor 1) (not spared) 5 ...

  • Page 1319

    Bus updated 12/2011 07/2011 5-52 workcentre 5335 family service documentation pl 11.14 initial issue parts list pl 11.14 tm drive item part description 1 049k07530 gear assembly (ref: pl 11.15) 2 049k07520 bracket assembly (ref: pl 11.15) 3 – collar 2 (p/o pl 11.14 item 12) 4 – pulley (p/o pl 11.14 ...

  • Page 1320

    Bus updated 12/2011 07/2011 5-53 workcentre 5335 family service documentation pl 11.15 parts list initial issue pl 11.15 takeaway motor assembly item part description 1 – bracket assembly (not spared) 2 – gear (18t) (not spared) 3 – lift gear (not spared) 4 – lift gear (not spared) 5 – lift gear (57...

  • Page 1321

    Bus updated 12/2011 07/2011 5-54 workcentre 5335 family service documentation pl 11.16 initial issue parts list pl 11.16 cover item part description 1 – rear cover (not spared) 2 – left cover (not spared) 3 – right cover (not spared) 4 – top cover (not spared) 5 – latch assembly (not spared) (includ...

  • Page 1322

    Bus updated 12/2011 07/2011 5-55 workcentre 5335 family service documentation pl 11.17 parts list initial issue pl 11.17 l/h cover assembly item part description 1 – l/h cover (not spared) 2 – handle (not spared) 3 – l/h chute (not spared) 4 – latch (not spared) 5 – hook (not spared) 6 059e99241 pin...

  • Page 1323

    Bus updated 12/2011 07/2011 5-56 workcentre 5335 family service documentation pl 13.1 initial issue parts list pl 13.1 msi assembly item part description 1 059k71260 msi assembly (includes items 2-15) (rep 7.2) 2 – msi top cover (p/o pl 13.1 item 1) 3 054k45960 pinch chute assembly (includes items 4...

  • Page 1324

    Bus updated 12/2011 07/2011 5-57 workcentre 5335 family service documentation pl 13.2 parts list initial issue pl 13.2 lower frame assembly item part description 1 – feed roll assembly (not spared) (includes items 2-6) 2 059k40654 feed roll (rep 8.6) 3 – feed shaft assembly (p/o pl 13.2 item 1) 4 – ...

  • Page 1325

    Bus updated 12/2011 07/2011 5-58 workcentre 5335 family service documentation pl 13.3 initial issue parts list pl 13.3 msi tray assembly item part description 1 – msi tray (not spared) 2 – front rack (not spared) 3 – rear rack (not spared) 4 – msi paper size sensor assembly (not spared) 5 – pinion g...

  • Page 1326

    Bus updated 12/2011 07/2011 5-59 workcentre 5335 family service documentation pl 14.1 parts list initial issue pl 14.1 l/h cover assembly, duplex unit item part description 1 848k47760 cover kit (includes items 2, 3, 4) 2 803e06340 tray lock 3 809e91630 spring 4 848k47770 l/h cover 5 054k46020 l/h c...

  • Page 1327

    Bus updated 12/2011 07/2011 5-60 workcentre 5335 family service documentation pl 14.2 initial issue parts list pl 14.2 l/h chute assembly item part description 1 – btr chute assembly (not spared) (includes items 2-5) 2 – btr chute (p/o pl 14.2 item 1) 3 – detack saw (p/o pl 14.2 item 1) 4 – dts cont...

  • Page 1328

    Bus updated 12/2011 07/2011 5-61 workcentre 5335 family service documentation pl 14.3 parts list initial issue pl 14.3 l/h frame assembly item part description 1 – harness guide (not spared) 2 – l/h frame (not spared) 3 011e25180 front latch lever 4 011e24180 rear latch lever 5 – latch plate (not sp...

  • Page 1329

    Bus updated 12/2011 07/2011 5-62 workcentre 5335 family service documentation pl 14.4 initial issue parts list pl 14.4 duplex assembly item part description 1 – duplex cover (p/o pl 14.4 item 26) 2 – lever cover (p/o pl 14.4 item 26) 3 – duplex lever (p/o pl 14.4 item 26) 4 – spring (p/o pl 14.4 ite...

  • Page 1330

    Bus updated 12/2011 07/2011 5-63 workcentre 5335 family service documentation pl 15.1 parts list initial issue pl 15.1 registration (1of2) item part description 1 127k63910 takeaway motor assembly (includes items 2-13) (rep 8.7) 2 – takeaway motor (p/o pl 15.1 item 1) 3 – gear/pulley (19t/29t) (p/o ...

  • Page 1331

    Bus updated 12/2011 07/2011 5-64 workcentre 5335 family service documentation pl 15.2 initial issue parts list pl 15.2 registration (2of2) item part description 1 848k47660 left lower chute coverassembly (includes items 2-16) 2 – left lower chute cover (p/o pl 15.2 item 1) 3 – l/h bracket assembly (...

  • Page 1332

    Bus updated 12/2011 07/2011 5-65 workcentre 5335 family service documentation pl 17.1 parts list initial issue pl 17.1 exit 1 item part description 1 801k47080 exit 1 base assembly (includes items 2-7) 2 – exit 1 base (p/o pl 17.1 item 1) 3 – exit 1 gear (p/o pl 17.1 item 1) 4 127k52280 offset motor...

  • Page 1333

    Bus updated 12/2011 07/2011 5-66 workcentre 5335 family service documentation pl 17.2 initial issue parts list pl 17.2 exit 2 item part description 1 059k71290 left upper cover 2 – exit 2 chute assembly (ref: pl 17.3) 3 – exit 2 transport and bracket assemblies (ref: pl 17.4, pl 17.5) 4 038k20750 ex...

  • Page 1334

    Bus updated 12/2011 07/2011 5-67 workcentre 5335 family service documentation pl 17.3 parts list initial issue pl 17.3 exit 2 chute assembly item part description 1 003e75360 exit 2 rear stopper 2 003e76760 exit 2 front stopper 3 – bearing (not spared) 4 – exit 2 chute (not spared) 5 – l/h high chut...

  • Page 1335

    Bus updated 12/2011 07/2011 5-68 workcentre 5335 family service documentation pl 17.4 initial issue parts list pl 17.4 exit 2 transport assembly (1of2) item part description 1 – lower 2 chute (not spared) (rep 10.5) 2 – bracket (not spared) 3 013e33410 bearing 4 059k66230 exit 2 roller 5 055e57522 e...

  • Page 1336

    Bus updated 12/2011 07/2011 5-69 workcentre 5335 family service documentation pl 17.5 parts list initial issue pl 17.5 exit 2 bracket rear assembly item part description 1 – gear shaft (not spared) 2 – shaft cover (not spared) 3 – gear (16t/48t) (not spared) 4 – gear (28t) (not spared) 5 – rear brac...

  • Page 1337

    Bus updated 12/2011 07/2011 5-70 workcentre 5335 family service documentation pl 17.6 initial issue parts list pl 17.6 exit 2 guide assembly (2of2) item part description 1 038k20750 exit2 guide assembly (includes items 2-4) 2 – tray guide (p/o pl 17.6 item 1) 3 – gate spring (p/o pl 17.6 item 1) 4 –...

  • Page 1338

    Bus updated 12/2011 07/2011 5-71 workcentre 5335 family service documentation pl 18.1 parts list initial issue pl 18.1 electrical (1of2) item part description 1 110k16590 main power switch assembly (includes items 2-5) 2 – switch bracket (p/o pl 18.1 item 1) 3 – wire harness (p/o pl 18.1 item 1) 4 –...

  • Page 1339

    Bus updated 12/2011 07/2011 5-72 workcentre 5335 family service documentation pl 18.2 initial issue parts list pl 18.2 electrical (2of2) item part description 1 105e19980 main lvps (rep 3.6) 2 105e17480 ac drive pwb (110-240v) (rep 3.4) 3 – hcf chassis assembly (not spared) (includes items 4-7) 4 – ...

  • Page 1340

    Bus updated 12/2011 07/2011 5-73 workcentre 5335 family service documentation pl 18.3 parts list initial issue pl 18.3 ac chassis assembly item part description 1 – ac out harness assembly (p/o pl 18.3 item 11) 2 – outlet (p/o pl 18.3 item 11) 3 – outlet (p/o pl 18.3 item 11) 4 – inlet gfi breaker (...

  • Page 1341

    Bus updated 12/2011 07/2011 5-74 workcentre 5335 family service documentation pl 18.4 initial issue parts list pl 18.4 iot wire harness item part description 1 – ac fusing harness (not spared) 2 – iit-ess i/o cable (not spared) 3 – l/h main harness (not spared) 4 – harness (not spared) 5 – dc power ...

  • Page 1342

    Bus updated 12/2011 07/2011 5-75 workcentre 5335 family service documentation pl 18.5 parts list initial issue pl 18.5 fax unit item part description 1 – fax box assembly (not spared) 2 – fax box (p/o pl 18.5 item 1) 3 – bracket (p/o pl 18.5 item 1) 4 – cover (p/o pl 18.5 item 1) 5 130k73070 speaker...

  • Page 1343

    Bus updated 12/2011 07/2011 5-76 workcentre 5335 family service documentation pl 19.1 initial issue parts list pl 19.1 cover-front, left item part description 1 848k46920 top cover assembly (includes item 2-7) 2 – top cover (p/o pl 19.1 item 1) 3 – seal (p/o pl 19.1 item 1) 4 – duct cover assembly (...

  • Page 1344

    Bus updated 12/2011 07/2011 5-77 workcentre 5335 family service documentation pl 19.2 parts list initial issue pl 19.2 cover-rear, right item part description 1 – right upper cover assembly (not spared) (includes item 2, 3) 2 – right cover 1 (p/o pl 19.2 item 1) 3 – right cover 2 (p/o pl 19.2 item 1...

  • Page 1345

    Bus updated 12/2011 07/2011 5-78 workcentre 5335 family service documentation pl 22.1 initial issue parts list pl 22.1 finisher assembly (part 1 of 2) item part description 1 848k36702 front cover assembly 2 – front cover (p/o pl 22.1 item 1) 3 – bracket (p/o pl 22.1 item 1) 4 – magnet (p/o pl 22.1 ...

  • Page 1346

    Bus updated 12/2011 07/2011 5-79 workcentre 5335 family service documentation pl 22.2 parts list initial issue pl 22.2 finisher assembly (part 2 of 2) item part description 1 – bottom cover (not spared) 2 – spacer (not spared) 3 – tray cover (not spared) 4 848e50770 left cover 5 068k69530 tray suppo...

  • Page 1347

    Bus updated 12/2011 07/2011 5-80 workcentre 5335 family service documentation pl 22.3 initial issue parts list pl 22.3 stacker base assembly (part 1 of 5) item part description 1 003e65500 pulley knob 2 005e89470 collar 3 423w10454 paddle belt (rep 12.2) 4 012k96370 link shaft assembly 5 – link shaf...

  • Page 1348

    Bus updated 12/2011 07/2011 5-81 workcentre 5335 family service documentation pl 22.4 parts list initial issue pl 22.4 stacker base assembly (part 2 of 5) item part description 1 050k65200 compile assembly (rep 12.20) 2 029k92350 staple assembly (rep 12.5) 3 – cartridge (p/o pl 22.4 item 2) 4 – stap...

  • Page 1349

    Bus updated 12/2011 07/2011 5-82 workcentre 5335 family service documentation pl 22.5 initial issue parts list pl 22.5 stacker base assembly (part 3 of 5) item part description 1 807e13250 gear pulley (37t/45t) 2 005e89480 collar 3 413w75959 bearing 4 006k25001 main paddle shaft assembly (rep 12.11)...

  • Page 1350

    Bus updated 12/2011 07/2011 5-83 workcentre 5335 family service documentation pl 22.6 parts list initial issue pl 22.6 stacker base assembly (part 4 of 5) item part description 1 068k29931 bracket 2 068k29941 bracket 3 054k42690 upper chute assembly (rep 12.14) 4 – upper chute (p/o pl 22.6 item 3) 5...

  • Page 1351

    Bus updated 12/2011 07/2011 5-84 workcentre 5335 family service documentation pl 22.7 initial issue parts list pl 22.7 stacker base assembly (part 5 of 5) item part description 1 960k50453 finisher pwb (rep 12.15) 2 055k30850 connector bracket 3 – harness guide (not spared) 4 – pwb bracket (not spar...

  • Page 1352

    Bus updated 12/2011 07/2011 5-85 workcentre 5335 family service documentation pl 22.8 parts list initial issue pl 22.8 stacker tray assembly item part description 1 – bearing (not spared) 2 – top tray (not spared) (rep 12.16) 3 – bracket (not spared) 4 – plate (not spared) 5 – bracket (not spared) 6...

  • Page 1353

    Bus updated 12/2011 07/2011 5-86 workcentre 5335 family service documentation pl 22.9 initial issue parts list pl 22.9 compile assembly (part 1 of 2) item part description 1 006k25011 set clamp shaft (rep 12.21) 2 120e27220 actuator 3 413w11860 bearing 4 006k25020 eject shaft assembly (rep 12.25) 5 ...

  • Page 1354

    Bus updated 12/2011 07/2011 5-87 workcentre 5335 family service documentation pl 22.10 parts list initial issue pl 22.10 compile assembly (part 2 of 2) item part description 1 068k30510 bracket assembly 2 – bracket (p/o pl 22.10 item 1) 3 – wire harness (p/o pl 22.10 item 1) 4 050e25900 compile tray...

  • Page 1355

    Bus updated 12/2011 07/2011 5-88 workcentre 5335 family service documentation pl 23.1 initial issue parts list pl 23.1 h - transport assembly (1 of 5) item part description 1 059k65560 h-transport assembly (rep 13.1) 2 068k59494 docking plate assembly 3 – docking plate (p/o pl 23.1 item 2) 4 – side ...

  • Page 1356

    Bus updated 12/2011 07/2011 5-89 workcentre 5335 family service documentation pl 23.2 parts list initial issue pl 23.2 h - transport assembly (2 of 5) item part description 1 848k34181 left cover assembly 2 848e43670 left cover 3 – paper guide (p/o pl 23.2 item 1) 4 848k34170 top cover assembly 5 – ...

  • Page 1357

    Bus updated 12/2011 07/2011 5-90 workcentre 5335 family service documentation pl 23.3 initial issue parts list pl 23.3 h - transport assembly (3 of 5) item part description 1 – bracket (p/o pl 23.2 item 4) 2 054k35238 left chute assembly 3 – left chute (p/o pl 23.3 item 2) 4 – pinch spring (p/o pl 2...

  • Page 1358

    Bus updated 12/2011 07/2011 5-91 workcentre 5335 family service documentation pl 23.4 parts list initial issue pl 23.4 h - transport assembly (4 of 5) item part description 1 – lower chute (p/o pl 23.2 item 6) 2 – magnet (p/o pl 23.2 item 6) 3 130e81600 h - transport open sensor 4 868e15540 sensor b...

  • Page 1359

    Bus updated 12/2011 07/2011 5-92 workcentre 5335 family service documentation pl 23.5 initial issue parts list pl 23.5 h - transport assembly (5 of 5) item part description 1 – punch motor (p/o pl 23.2 item 10) 2 – punch lower cover (p/o pl 23.2 item 10) 3 – punch motor cover (p/o pl 23.2 item 10) 4...

  • Page 1360

    Bus updated 12/2011 07/2011 5-93 workcentre 5335 family service documentation pl 23.6 parts list initial issue pl 23.6 finisher covers item part description 1 – plate (not spared) 2 – lower plate (not spared) 3 – docking lever (not spared) 4 – front cover (rep 13.6) 5 – front door (not spared) 6 – b...

  • Page 1361

    Bus updated 12/2011 07/2011 5-94 workcentre 5335 family service documentation pl 23.7 initial issue parts list pl 23.7 finisher stacker item part description 1 041k95980 front carriage assembly (rep 13.29) 2 – bearing (p/o pl 23.7 item 1) 3 809e56850 spring 4 – front stacker belt (p/o pl 23.7 item 1...

  • Page 1362

    Bus updated 12/2011 07/2011 5-95 workcentre 5335 family service documentation pl 23.8 parts list initial issue pl 23.8 finisher stapler item part description 1 – base frame (p/o pl 23.8 item 16) 2 – rail (p/o pl 23.8 item 16) 3 – harness guide 4 029k92350 stapler assembly (rep 13.16) 5 – holder (not...

  • Page 1363

    Bus updated 12/2011 07/2011 5-96 workcentre 5335 family service documentation pl 23.9 initial issue parts list pl 23.9 finisher eject (1 of 5) item part description 1 – eject cover assembly (not spared) 2 – eject assembly (not spared) 3 031k93790 clamp arm assembly 4 807e21370 gear (25t) 5 059k55111...

  • Page 1364

    Bus updated 12/2011 07/2011 5-97 workcentre 5335 family service documentation pl 23.10 parts list initial issue pl 23.10 finisher eject (2 of 5) item part description 1 848e15291 top right hand cover 2 011e20781 top cover lever 3 003e76111 top cover latch 4 – shaft (not spared) 5 809e79031 spring 6 ...

  • Page 1365

    Bus updated 12/2011 07/2011 5-98 workcentre 5335 family service documentation pl 23.11 initial issue parts list pl 23.11 finisher eject (3 of 5) item part description 1 807e20931 gear (82t/77t/51t) 2 807e20940 gear (38t) 3 – eject motor assembly (not spared) (rep 13.22) 4 127k53140 eject motor (rep ...

  • Page 1366

    Bus updated 12/2011 07/2011 5-99 workcentre 5335 family service documentation pl 23.12 parts list initial issue pl 23.12 finisher eject (4 of 5) item part description 1 050k61091 compiler tray assembly (rep 13.17) 2 038e36462 tamper guide, rear 3 – compiler center paper guide (p/o pl 23.12 item 1) 4...

  • Page 1367

    Bus updated 12/2011 07/2011 5-100 workcentre 5335 family service documentation pl 23.13 initial issue parts list pl 23.13 finisher eject (5 of 5) item part description 1 068k58823 transport motor 2 068k58832 tension roller assembly 3 809e78980 spring 4 020e45341 pulley (30t) 5 020e45571 pulley (41t)...

  • Page 1368

    Bus updated 12/2011 07/2011 5-101 workcentre 5335 family service documentation pl 23.14 parts list initial issue pl 23.14 finisher exit/folder assembly item part description 1 – lower chute assembly (not spared) 2 – lower chute (p/o pl 23.14 item 1) 3 806e22121 shaft 4 059e03710 pinch roll 5 809e789...

  • Page 1369

    Bus updated 12/2011 07/2011 5-102 workcentre 5335 family service documentation pl 23.15 initial issue parts list pl 23.15 folder assembly item part description 1 – upper chute (p/o pl 23.14 item 21) 2 – upper plate (p/o pl 23.14 item 21) 3 – knife assembly (p/o pl 23.14 item 21) 4 – blade holder (p/...

  • Page 1370

    Bus updated 12/2011 07/2011 5-103 workcentre 5335 family service documentation pl 23.16 parts list initial issue pl 23.16 finisher electrical item part description 1 – lvps cover (not spared) 2 960k51447 finisher pwb (rep 13.23) – 960k50992 finisher pwb 3 – harness guide (not spared) 4 – harness gui...

  • Page 1371

    Bus updated 12/2011 07/2011 5-104 workcentre 5335 family service documentation pl 23.17 initial issue parts list pl 23.17 booklet cover item part description 1 – frame assembly (not spared) 2 – booklet stapler assembly (not spared) 3 848e15333 rear cover (rep 13.33) 4 – front cover (not spared) (rep...

  • Page 1372

    Bus updated 12/2011 07/2011 5-105 workcentre 5335 family service documentation pl 23.18 parts list initial issue pl 23.18 booklet stapler assembly item part description 1 – front carriage rail (not spared) 2 – frame (p/o pl 23.18 item 1) 3 – core (p/o pl 23.18 item 1) 4 127k57051 booklet stapler mov...

  • Page 1373

    Bus updated 12/2011 07/2011 5-106 workcentre 5335 family service documentation pl 23.19 initial issue parts list pl 23.19 booklet front stapler assembly item part description 1 – booklet front stapler assembly 2 – bracket (p/o pl 23.19 item 1) 3 – rear cover (p/o pl 23.19 item 1) 4 – bracket (p/o pl...

  • Page 1374

    Bus updated 12/2011 07/2011 5-107 workcentre 5335 family service documentation pl 23.20 parts list initial issue pl 23.20 booklet rear stapler assembly item part description 1 029k92500 booklet rear stapler assembly 2 – bracket (p/o pl 23.20 item 1) 3 – rear cover (p/o pl 23.20 item 1) 4 – bracket (...

  • Page 1375

    Bus updated 12/2011 07/2011 5-108 workcentre 5335 family service documentation pl 23.21 initial issue parts list pl 23.21 booklet electrical item part description 1 068k58350 booklet stapler safety switch assembly 2 110e12970 booklet stapler safety switch 3 – bracket (p/o pl 23.21 item 1) 4 960k3254...

  • Page 1376

    Bus updated 12/2011 07/2011 5-109 workcentre 5335 family service documentation pl 35.1 parts list initial issue pl 35.1 ess (1/3) item part description 1 – ess cover (not spared) 2 – ess chassis assembly (ref: pl 35.2, pl 35.3) (rep 3.2).

  • Page 1377

    Bus updated 12/2011 07/2011 5-110 workcentre 5335 family service documentation pl 35.2 initial issue parts list pl 35.2 ess (2/3) item part description 1 – clamp (not spared) 2 604k68240 ess pwb assembly (includes items 3-10) (rep 3.3) 3 – ess pwb (p/o pl 35.2 item 2) (rep 3.3) 4 – eeprom (p/o pl 35...

  • Page 1378

    Bus updated 12/2011 07/2011 5-111 workcentre 5335 family service documentation pl 35.3 parts list initial issue pl 35.3 ess (3/3) item part description 1 101k61780 hdd chassis assembly (includes items 1-6) 2 – hdd chassis (p/o pl 35.3 item 1) (rep 3.1) 3 – hdd (p/o pl 35.3 item 1) 4 – harness assemb...

  • Page 1379

    Bus updated 12/2011 07/2011 5-112 workcentre 5335 family service documentation pl 51.1 initial issue parts list pl 51.1 dadf accessory item part description 1 004k02962 dadf platen cushion (rep 5.2) 2 059k71382 dadf assembly (rep 5.1) 3 – label.

  • Page 1380

    Bus updated 12/2011 07/2011 5-113 workcentre 5335 family service documentation pl 51.2 parts list initial issue pl 51.2 covers, pwb item part description 1 – base frame (p/o pl 51.1 item 2) 2 – feeder assembly (p/o pl 51.1 item 2) (rep 5.5) 3 – rear cover (p/o pl 51.1 item 2) (rep 5.4) 4 – front cov...

  • Page 1381

    Bus updated 12/2011 07/2011 5-114 workcentre 5335 family service documentation pl 51.3 initial issue parts list pl 51.3 base frame item part description 1 – frame (p/o pl 51.1 item 2) 2 036k91873 left counter balance (rep 5.7) 3 036k91921 right counter balance (rep 5.8) 4 – tie plate (p/o pl 51.1 it...

  • Page 1382

    Bus updated 12/2011 07/2011 5-115 workcentre 5335 family service documentation pl 51.4 parts list initial issue pl 51.4 document tray item part description 1 050k64252 document tray assembly (rep 5.9) 2 059k65063 top cover (rep 5.10) 3 – stud bracket (p/o pl 51.1 item 2).

  • Page 1383

    Bus updated 12/2011 07/2011 5-116 workcentre 5335 family service documentation pl 51.5 initial issue parts list pl 51.5 dadf drives (1 of 2) item part description 1 032e32642 harness guide (rep 5.11) 2 110k15933 interlock switch and harness assembly 3 – bracket (p/o pl 51.5 item 2) 4 – interlock swi...

  • Page 1384

    Bus updated 12/2011 07/2011 5-117 workcentre 5335 family service documentation pl 51.6 parts list initial issue pl 51.6 dadf drives (2 of 2) item part description 1 011e22861 nip lever 2 012e17151 stopper link 3 012e17161 release link 4 019k10320 brake 5 020e46551 registration roll pulley 6 020e4656...

  • Page 1385

    Bus updated 12/2011 07/2011 5-118 workcentre 5335 family service documentation pl 51.7 initial issue parts list pl 51.7 front belt item part description 1 020e46540 out roll pulley 2 020e46551 registration roll pulley 3 423w08855 belt 4 – belt (not spared) 5 803e02200 knob handle 6 – ground plate (n...

  • Page 1386

    Bus updated 12/2011 07/2011 5-119 workcentre 5335 family service documentation pl 51.8 parts list initial issue pl 51.8 registration, retard, invert, output chutes item part description 1 054k39700 registration chute (rep 5.14) 2 054k44171 retard chute (rep 5.15) 3 054k41044 invert chute (rep 5.15) ...

  • Page 1387

    Bus updated 12/2011 07/2011 5-120 workcentre 5335 family service documentation pl 51.9 initial issue parts list pl 51.9 roll, sensor bracket item part description 1 – bearing (not spared) 2 059k65081 registration roll 3 – take away roll (not spared) (rep 5.16) 4 – output roll (not spared) 5 – exit r...

  • Page 1388

    Bus updated 12/2011 07/2011 5-121 workcentre 5335 family service documentation pl 51.10 parts list initial issue pl 51.10 document tray item part description 1 – sensor bracket (p/o pl 51.4 item 1) 2 930w00121 tray guide set sensor 1, sensor 2, sensor 3 3 – tray cover (p/o pl 51.4 item 1) 4 – tray w...

  • Page 1389

    Bus updated 12/2011 07/2011 5-122 workcentre 5335 family service documentation pl 51.11 initial issue parts list pl 51.11 top cover item part description 1 – top cover (p/o pl 51.4 item 2) 2 – upper feed chute (p/o pl 51.4 item 2) 3 059k65070 upper feeder (rep 5.5) 4 011k03520 lever latch 5 059k6123...

  • Page 1390

    Bus updated 12/2011 07/2011 5-123 workcentre 5335 family service documentation pl 51.12 parts list initial issue pl 51.12 upper feeder item part description 1 – housing (p/o pl 51.11 item 3) 2 – feeder pulley (p/o pl 51.12 item 3) 3 – nudger pulley (p/o pl 51.11 item 3) 4 – belt (p/o pl 51.11 item 3...

  • Page 1391

    Bus updated 12/2011 07/2011 5-124 workcentre 5335 family service documentation pl 51.13 initial issue parts list pl 51.13 registration chute item part description 1 – registration chute (p/o pl 51.8 item 1) 2 – pinch shaft (p/o pl 51.8 item 1) 3 – registration wide pinch roll (p/o pl 51.8 item 1) 4 ...

  • Page 1392

    Bus updated 12/2011 07/2011 5-125 workcentre 5335 family service documentation pl 51.14 parts list initial issue pl 51.14 retard chute item part description 1 – chute (p/o pl 51.8 item 2) 2 – set gate (p/o pl 51.8 item 2) 3 – housing (p/o pl 51.8 item 2) 4 – spring (p/o pl 51.8 item 2) 5 – retard ro...

  • Page 1393

    Bus updated 12/2011 07/2011 5-126 workcentre 5335 family service documentation pl 51.15 initial issue parts list pl 51.15 invert chute item part description 1 – invert chute (p/o pl 51.8 item 3) 2 – pre registration actuator (p/o pl 51.8 item 3) 3 – actuator (aps 1) (p/o pl 51.8 item 3) 4 – actuator...

  • Page 1394

    Bus updated 12/2011 07/2011 5-127 workcentre 5335 family service documentation pl 51.16 parts list initial issue pl 51.16 output chute item part description 1 – chute (p/o pl 51.8 item 4) 2 – exit pinch roll (p/o pl 51.8 item 4) 3 – pinch shaft (p/o pl 51.8 item 4) 4 – wide registration pinch roll (...

  • Page 1395

    Bus updated 12/2011 07/2011 5-128 workcentre 5335 family service documentation pl 51.17 initial issue parts list pl 51.17 sensor bracket item part description 1 – sensor housing (p/o pl 51.4 item 1) 2 120e31741 registration actuator 3 – spring (p/o pl 51.4 item 1) 4 – sensor guide (p/o pl 51.4 item ...

  • Page 1396

    Bus updated 12/2011 07/2011 5-129 workcentre 5335 family service documentation common hardware parts list initial issue common hardware item part description a 112w27677 sems screw (m3x6) (red) b 112w28098 sems screw (m3x10) c 113w16088 screw (m2x10) d 113w20677 screw (m3x6) (red) e 113w20678 screw ...

  • Page 1397

    Bus updated 12/2011 07/2011 5-141 workcentre 5335 family service documentation parts list initial issue part number index the part number index table has been deleted from the edoc. Use searchlite to search for part numbers and part descriptions..

  • Page 1398

    Bus updated 12/2011 07/2011 6-1 workcentre 5335 family service documentation general procedures & information initial issue 6 general procedures & information tools & diagnostics ui diagnostics entering and exiting service rep. Mode ......................................................................

  • Page 1399

    Bus updated 12/2011 07/2011 6-3 workcentre 5335 family service documentation entering and exiting service rep. Mode, accessing general procedures & information initial issue entering and exiting service rep. Mode certain diagnostic routines and reports are available locally (on the ui) through servi...

  • Page 1400

    Bus updated 12/2011 07/2011 6-4 workcentre 5335 family service documentation accessing ui diagnostics, printing cse reports initial issue general procedures & information • faults - this selection opens the following menu: – jam counter – failure counter – shutdown history • restore nvm values • max...

  • Page 1401

    Bus updated 12/2011 07/2011 6-5 workcentre 5335 family service documentation printing cse reports, date / time general procedures & information initial issue shutdown report the shutdown report displays the 50 most recent shutdowns in three categories: system faults (system fail history), paper jams...

  • Page 1402

    Bus updated 12/2011 07/2011 6-6 workcentre 5335 family service documentation software options, nvm read/write initial issue general procedures & information software options certain optional features must be enabled in software by entering a password (supplied by sales). Procedure 1. Enter ui diagno...

  • Page 1403

    Bus updated 12/2011 07/2011 6-7 workcentre 5335 family service documentation system registration adjustment, tray 5 guide ad- general procedures & information initial issue system registration adjustment note: for details on system registration see adjustment adj 9.10 . Tray 5 guide adjustment purpo...

  • Page 1404

    Bus updated 12/2011 07/2011 6-8 workcentre 5335 family service documentation initialize hard disk, print test patterns initial issue general procedures & information initialize hard disk purpose this routine initializes partition a of the hdd. Partition a contains the following data: added fonts, fo...

  • Page 1405

    Bus updated 12/2011 07/2011 6-9 workcentre 5335 family service documentation print test patterns general procedures & information initial issue note: to switch from a test pattern that requires one set of nvm values to a test pattern that requires a different set of values (on none), you must exit u...

  • Page 1406

    Bus updated 12/2011 07/2011 6-10 workcentre 5335 family service documentation print test patterns initial issue general procedures & information 53 total chart 1200 dpi (controller) a3 1-999 tray 1 - 4, msi a3 a4 lef 11” x 17” 8.5” x 11” lef a4 lef a3 simplex letter, 2 values ed, 24ed 300 dacs, 600,...

  • Page 1407

    Bus updated 12/2011 07/2011 6-11 workcentre 5335 family service documentation print test patterns general procedures & information initial issue 71 no paper run (con- troller) 1-99 tray 1 - - a4 lef 8.5” x 11” lef simplex - - 870-207: default 870-209: default 870-210: default 112 iit analog gradatio...

  • Page 1408

    Bus updated 12/2011 07/2011 6-12 workcentre 5335 family service documentation max setup, iit calibration initial issue general procedures & information max setup max setup ( adj 9.1 ) consists of related image quality and process control adjustments. Some routines must be performed in a specific seq...

  • Page 1409

    Bus updated 12/2011 07/2011 6-13 workcentre 5335 family service documentation delete all data, initialize nvm general procedures & information initial issue delete all data purpose this procedure deletes user-defined/registered information and information recorded automat- ically by the system from ...

  • Page 1410

    Bus updated 12/2011 07/2011 6-14 workcentre 5335 family service documentation component control initial issue general procedures & information component control purpose the purpose of the component control is to display the logic state of input signals and to ener- gize output components. Note: refe...

  • Page 1411

    Bus updated 12/2011 07/2011 6-15 workcentre 5335 family service documentation component control general procedures & information initial issue 072-102 tray 2 level sensor detects the tray 2 level sensor on/off. 072-103 tray 2 feed out sensor detects the tray 2 feed out sensor on/off. 072-104 tray 2 ...

  • Page 1412

    Bus updated 12/2011 07/2011 6-16 workcentre 5335 family service documentation component control initial issue general procedures & information table 2 output component control list - iot/iit/dadf/hcf chain- link component description time-out conflicts 005-001 cvt feed motor cw 37.5mm/s turns on for...

  • Page 1413

    Bus updated 12/2011 07/2011 6-17 workcentre 5335 family service documentation component control general procedures & information initial issue 005-027 cvt reg. Motor ccw 50.0mm/s. Turns on for 50sec - auto off y 005-026 to 005-028 005-030 to 005-039 005-041 to 005-042 005-029 cvt reg. Motor ccw 100....

  • Page 1414

    Bus updated 12/2011 07/2011 6-18 workcentre 5335 family service documentation component control initial issue general procedures & information 061-001 ros motor start ros motor start signal 062-002 iit exposure lamp turns the lamp on for 180sec - auto off y - 062-005 iit scan motor (scan direction) ...

  • Page 1415

    Bus updated 12/2011 07/2011 6-19 workcentre 5335 family service documentation component control general procedures & information initial issue 077-002 registration clutch turns on the registration clutch. By combining this with main drive motor[042-041], it is also able to drive the registration rol...

  • Page 1416

    Bus updated 12/2011 07/2011 6-20 workcentre 5335 family service documentation component control initial issue general procedures & information 077-071 duplex drive motor drives duplex drive motor with 2 phase excitation. Max. Speed. (pull-in direction) 078-003 hcf feed motor: feed drives the motor i...

  • Page 1417

    Bus updated 12/2011 07/2011 6-21 workcentre 5335 family service documentation component control general procedures & information initial issue table 3 input component control codes - integrated office finisher chain- link component description 012-110 registration clutch on iot registration clutch s...

  • Page 1418

    Bus updated 12/2011 07/2011 6-22 workcentre 5335 family service documentation component control initial issue general procedures & information table 4 output component control codes - integrated office finisher chain-link component description time-out conflicts 012-013 sub paddle solenoid sub paddl...

  • Page 1419

    Bus updated 12/2011 07/2011 6-23 workcentre 5335 family service documentation component control general procedures & information initial issue 012-027 rear tamper mot mid- dle front rear tamper moves to front at medium speed. 100 pulses 012-026 012-028 012-029 012-030 012-031 012-028 rear tamper mot...

  • Page 1420

    Bus updated 12/2011 07/2011 6-24 workcentre 5335 family service documentation component control initial issue general procedures & information 012-096 transport motor hi transport mot rotates forward at high speed (transport speed in finisher). - 012-014 012-095 012-097 012-097 transport motor half ...

  • Page 1421

    Bus updated 12/2011 07/2011 6-25 workcentre 5335 family service documentation component control general procedures & information initial issue table 5 input component control codes - office finisher lx chain- link component description 012-100 transport entrance sensor 012-110 reg. Clutch on detect ...

  • Page 1422

    Bus updated 12/2011 07/2011 6-26 workcentre 5335 family service documentation component control initial issue general procedures & information table 6 output component control codes - office finisher lx chain- link component description time-out conflicts 012-013 sub paddle solenoid 250 ms 012-018 t...

  • Page 1423

    Bus updated 12/2011 07/2011 6-27 workcentre 5335 family service documentation component control general procedures & information initial issue 012-078 punch (3 hole) 3-hole punch movement when home reached 012-074, 012-077, 012-079 012-079 punch (4 hole) 4-hole punch movement when home reached 012-0...

  • Page 1424

    Bus updated 12/2011 07/2011 6-28 workcentre 5335 family service documentation analog monitor initial issue general procedures & information analog monitor purpose monitors the analog values of the a/d converter sensors by driving each component (e.G.;, c.C). Temporary change of output values is poss...

  • Page 1425

    Bus updated 12/2011 07/2011 6-29 workcentre 5335 family service documentation hard disk failure prediction test, machine id/bill- general procedures & information initial issue hard disk failure prediction test purpose perform failure prediction test for hard disk (hdd). Procedure 1. Enter the ui di...

  • Page 1426

    Bus updated 12/2011 07/2011 6-30 workcentre 5335 family service documentation hfsi counter, jam counter initial issue general procedures & information hfsi counters purpose this routine has two functions; it will reset the counter for a specific high frequency service item to 0, or it can change the...

  • Page 1427

    Bus updated 12/2011 07/2011 6-31 workcentre 5335 family service documentation failure counter, shutdown history general procedures & information initial issue failure counter purpose displays the no. Of occurrences of failures from the time of reset on completion of the previous service call up to n...

  • Page 1428

    Bus updated 12/2011 07/2011 6-32 workcentre 5335 family service documentation adf independent operation , power on self test initial issue general procedures & information adf independent operation purpose to automatically adjust the original size during dadf scan to the desired original size. Proce...

  • Page 1429

    Bus updated 12/2011 07/2011 6-33 workcentre 5335 family service documentation usb key, delete all certificates / initialize settings general procedures & information initial issue usb key purpose use this routine to reload the feature set and machine speed if software corruption occurs. For a reload...

  • Page 1430

    Bus updated 12/2011 07/2011 6-35 workcentre 5335 family service documentation gp 1, gp 2 general procedures & information initial issue gp 1 network printing simulation purpose this procedure details a method of troubleshooting network printing problems. Procedure prerequisites the nextgen pws tool ...

  • Page 1431

    Bus updated 12/2011 07/2011 6-36 workcentre 5335 family service documentation gp 3 initial issue general procedures & information gp 3 initialization kit installation purpose the machine initialization procedure uses a usb dongle to load system software and make the machine operational. The carrier ...

  • Page 1432

    Bus updated 12/2011 07/2011 6-37 workcentre 5335 family service documentation gp 3 general procedures & information initial issue perform installation wizard 1. ( figure 2 ) when the processor is ready and the software download is complete, the installation wizard welcome screen displays. Press next...

  • Page 1433

    Bus updated 12/2011 07/2011 6-38 workcentre 5335 family service documentation gp 3 initial issue general procedures & information 5. ( figure 6 ) the ntp time synchronization screen displays next. Press the off button and then press next. Figure 6 ntp time synchronization screen 6. ( figure 7 ) the ...

  • Page 1434

    Bus updated 12/2011 07/2011 6-39 workcentre 5335 family service documentation gp 3 general procedures & information initial issue 9. ( figure 10 ) the device setup complete screen displays. Select finished. Figure 10 device setup complete screen 10. ( figure 11 and figure 12 ) the select a service s...

  • Page 1435

    Bus updated 12/2011 07/2011 6-40 workcentre 5335 family service documentation gp 3 initial issue general procedures & information install software option kits (if present) software option kits vary by installation. A system may be installed with no software option kits or with as many as five. The c...

  • Page 1436

    Bus updated 12/2011 07/2011 6-41 workcentre 5335 family service documentation gp 4 general procedures & information initial issue gp 4 intermittent problem rap purpose the purpose of this rap is to provide guidance for resolving an intermittent problem. This is not an exact procedure, but a set of r...

  • Page 1437

    Bus updated 12/2011 07/2011 6-42 workcentre 5335 family service documentation gp 5, gp 6 initial issue general procedures & information gp 5 software options purpose this customer purchased an option that needs to be enabled. The following are the software options that are available: • scan kit - se...

  • Page 1438

    Bus updated 12/2011 07/2011 6-43 workcentre 5335 family service documentation gp 9, gp 10 general procedures & information initial issue gp 9 entering admin mode purpose this procedure is used to enter the admin mode, using customer password, to make changes within the tools menus. Procedure 1. Pres...

  • Page 1439

    Bus updated 12/2011 07/2011 6-44 workcentre 5335 family service documentation gp 10, gp 11 initial issue general procedures & information special procedure 1. Press and hold the 0 key for 5 seconds, then while still holding down the 0 key, press the start button. The ce- type passcode screen will ap...

  • Page 1440

    Bus updated 12/2011 07/2011 6-45 workcentre 5335 family service documentation gp 11 general procedures & information initial issue figure 2 ess pwb connection c. The foreign accessory connects to p2 on the fdi. D. Switch on the power. 3. Go to nvm read/write . Set the locations in table 1 depending ...

  • Page 1441

    Bus updated 12/2011 07/2011 6-46 workcentre 5335 family service documentation gp 11 initial issue general procedures & information 850-013 scan-ahead func- tion enable/disable scan-ahead feature with fdi-crd. This function is not effective if [850-030] = 0. 0 = disable scan-ahead (default) 1:enable ...

  • Page 1442

    Bus updated 12/2011 07/2011 6-47 workcentre 5335 family service documentation gp 13 general procedures & information initial issue gp 13 fax diagnostics purpose this procedure describes the process for running fax diagnostic tests found in accessing ui diagnostics . Procedure to access fax diagnosti...

  • Page 1443

    Bus updated 12/2011 07/2011 6-48 workcentre 5335 family service documentation gp 13 initial issue general procedures & information 103 v.34 signal output 19200/2400 (hdlc flag) 104 v.34 signal output 21600/2400 (hdlc flag) 106 v.34 signal output 4800/2743 (hdlc flag) 107 v.34 signal output 7200/2743...

  • Page 1444

    Bus updated 12/2011 07/2011 6-49 workcentre 5335 family service documentation gp 14 general procedures & information initial issue gp 14 special boot modes purpose this procedure describes methods of recovering from certain unclearable faults. Procedure some boot-up failures, as well as some un-clea...

  • Page 1445

    Bus updated 12/2011 07/2011 6-50 workcentre 5335 family service documentation gp 15 initial issue general procedures & information gp 15 setting country code purpose this procedure is used to set the country code for correct fax operation. Procedure 1. Enter tools mode ( gp 9 ). 2. Follow the path, ...

  • Page 1446

    Bus updated 12/2011 07/2011 6-51 workcentre 5335 family service documentation gp 16 general procedures & information initial issue gp 16 downloading software from usb flash drive purpose this procedure provides for the installing/upgrading of system software. Procedure (flash drive) 1. Obtain softwa...

  • Page 1447

    Bus updated 12/2011 07/2011 6-52 workcentre 5335 family service documentation gp 16, gp 17 initial issue general procedures & information figure 3 processing b. When the download is complete, the machine will reboot automatically. 7. Check a. After the automatic reboot, a progress bar will be displa...

  • Page 1448

    Bus updated 12/2011 07/2011 6-53 workcentre 5335 family service documentation gp 17 general procedures & information initial issue error messages and fault codes the fault codes may or may not be displayed with the message. Use the procedures under each fault code / error message to fix the problem....

  • Page 1449

    Bus updated 12/2011 07/2011 6-54 workcentre 5335 family service documentation gp 19 initial issue general procedures & information gp 19 boot sequence procedure assessment on the condition of the parts and the condition of the ess pwb can be done based on the on/off states of the 8 led’s on the ess ...

  • Page 1450

    Bus updated 12/2011 07/2011 6-55 workcentre 5335 family service documentation gp 19 general procedures & information initial issue x,x,x,x o,x,o,x i-cache/d-cache is disabled ess on: ess error o o x,x,x,x o,x,o,o cpu internal register setting ess on: ess error o o o,x,x,o x,x,x,x ddr memory write ch...

  • Page 1451

    Bus updated 12/2011 07/2011 6-56 workcentre 5335 family service documentation gp 19 initial issue general procedures & information x,o,x,o x,x,o,x rtc diagnostic start rtc on: rtc error o x,o,x,o o,x,x,x usb 1.0 host diagnostic start ess on: ess error o 016-371 x,o,x,o o,x,o,x usb 2.0 host diagnosti...

  • Page 1452

    Bus updated 12/2011 07/2011 6-57 workcentre 5335 family service documentation gp 20 general procedures & information initial issue gp 20 long boot diagnostic tests purpose this procedure steps through the power on self test portion of the machine boot-up sequence to diagnose problems with the ess pw...

  • Page 1453

    Bus updated 12/2011 07/2011 6-58 workcentre 5335 family service documentation gp 21 initial issue general procedures & information gp 21 common access card servicing description the xerox common access card & personal identity verification id system is an embedded authentication solution. It support...

  • Page 1454

    Bus updated 12/2011 07/2011 6-59 workcentre 5335 family service documentation gp 21 general procedures & information initial issue 4. The user’s digital certificate is read from the card. Steps to validate the chain of trust 5. The workcentre may be configured to validate the domain controller (dc) ...

  • Page 1455

    Bus updated 12/2011 07/2011 6-61 workcentre 5335 family service documentation space requirements, product specs. General procedures & information initial issue space requirements basic model : installation space (w x d): 1216 x 1582mm (47.9 x 63.2 inches) ( figure 1 ) figure 1 base model with office...

  • Page 1456

    Bus updated 12/2011 07/2011 6-62 workcentre 5335 family service documentation product specs. Initial issue general procedures & information product codes paper capacities copy speed (1 original on platen; plain paper; simplex; fed from tray 1( wc5325/wc5330/wc5335)) • 8.5 x 11”/a4: 25 ppm/30 ppm/35 ...

  • Page 1457

    Bus updated 12/2011 07/2011 6-63 workcentre 5335 family service documentation product specs., common tools general procedures & information initial issue common tools document weight: dadf min:16lb (38gsm) max: 32lb (128 gsm) document capacity: dadf 110 sheets 80 gsm r/e capability: variable percent...

  • Page 1458

    Bus updated 12/2011 07/2011 6-64 workcentre 5335 family service documentation product tools and test patterns, cleaning materials initial issue general procedures & information product tools and test patterns cleaning materials table 1 tools and test patterns description part number a3 (11" x 17") t...

  • Page 1459

    Bus updated 12/2011 07/2011 6-65 workcentre 5335 family service documentation crus and consumables, glossary of terms general procedures & information initial issue crus and consumables glossary of terms table 1 crus and consumables name part number comments black toner cartridge 006r01158 metered (...

  • Page 1460

    Bus updated 12/2011 07/2011 6-66 workcentre 5335 family service documentation glossary of terms initial issue general procedures & information cpld complex programmable logic device - a programmable logic device with complexity between that of pals and fpgas, and architectural features of both. The ...

  • Page 1461

    Bus updated 12/2011 07/2011 6-67 workcentre 5335 family service documentation glossary of terms general procedures & information initial issue ldap lightweight directory access protocol - an application protocol for querying and modifying directory services running over tcp/ip le lead edge of copy o...

  • Page 1462

    Bus updated 12/2011 07/2011 6-68 workcentre 5335 family service documentation glossary of terms initial issue general procedures & information smb server message block - operates as an application-layer network proto- col[1] mainly used to provide shared access to files, printers, serial ports, and ...

  • Page 1463

    Bus updated 12/2011 07/2011 6-69 workcentre 5335 family service documentation general procedures & information initial issue change tags change tag introduction important modifications to the copier are identified by a tag number which is recorded on a tag matrix: • the tag matrix for the iot is mol...

  • Page 1464

    Bus updated 12/2011 07/2011 7-1 workcentre 5335 family service documentation wiring data initial issue 7 wiring data plug/jack locations plug/jack locations ........................................................................................................ 7-3 iot plug/jack illustrations .........

  • Page 1465

    Bus updated 12/2011 07/2011 7-3 workcentre 5335 family service documentation plug/jack locations wiring data initial issue plug/jack locations how to use the plug/jack location list the plug/jack location list below is provided to locate plugs, jacks, or other terminating devices. Locate the desired...

  • Page 1466

    Bus updated 12/2011 07/2011 7-4 workcentre 5335 family service documentation plug/jack locations initial issue wiring data iot plug/jack location list table 1 plug/jack location list p/j no. Figure no. Item no. Remarks (where to connect) p620 figure 19 1 ros f1 figure 2 12 dadf p1 figure 15 mcu pwb ...

  • Page 1467

    Bus updated 12/2011 07/2011 7-5 workcentre 5335 family service documentation plug/jack locations wiring data initial issue p203 figure 13 drum/ibt drive motor p/j207 figure 6 4 msi feed solenoid p204 figure 13 drum/ibt drive motor p205 figure 13 main drive motor p/j206 figure 10 3 duplex motor p/j20...

  • Page 1468

    Bus updated 12/2011 07/2011 7-6 workcentre 5335 family service documentation plug/jack locations initial issue wiring data p/j608 figure 6 3 relay connector p/j615 figure 5 17 relay connector p/j616 figure 9 10 relay connector p/j617 figure 8 10 relay connector p/j618 figure 8 7 relay connector p/j6...

  • Page 1469

    Bus updated 12/2011 07/2011 7-7 workcentre 5335 family service documentation plug/jack locations wiring data initial issue integrated office finisher plug/jack location list table 2 integrated office finisher plug/jack location list connector number figure number item number figure title p/j8700 2 2...

  • Page 1470

    Bus updated 12/2011 07/2011 7-8 workcentre 5335 family service documentation plug/jack locations initial issue wiring data office finisher lx plug/jack location list hcf plug/jack location list table 3 office finisher (lx) plug/jack list connector number figure number item number figure title p/j590...

  • Page 1471

    Bus updated 12/2011 07/2011 7-9 workcentre 5335 family service documentation plug/jack locations, iot plug/jack illustrations wiring data initial issue iot plug/jack illustrations figure 1 ui fs004 figure 1 9 hcf docking interlock switch pf/jf01 figure 2 4 hcf pwb pf/jf02 figure 2 5 hcf pwb pf/jf03 ...

  • Page 1472

    Bus updated 12/2011 07/2011 7-10 workcentre 5335 family service documentation iot plug/jack illustrations initial issue wiring data figure 2 dadf rear location figure 3 dadf pwb.

  • Page 1473

    Bus updated 12/2011 07/2011 7-11 workcentre 5335 family service documentation iot plug/jack illustrations wiring data initial issue figure 4 iit figure 5 main power/frontcover interlock switch.

  • Page 1474

    Bus updated 12/2011 07/2011 7-12 workcentre 5335 family service documentation iot plug/jack illustrations initial issue wiring data figure 6 msi figure 7 registration.

  • Page 1475

    Bus updated 12/2011 07/2011 7-13 workcentre 5335 family service documentation iot plug/jack illustrations wiring data initial issue figure 8 tray1/2 feeder figure 9 l/h side.

  • Page 1476

    Bus updated 12/2011 07/2011 7-14 workcentre 5335 family service documentation iot plug/jack illustrations initial issue wiring data figure 10 duplex cover figure 11 fuser.

  • Page 1477

    Bus updated 12/2011 07/2011 7-15 workcentre 5335 family service documentation iot plug/jack illustrations wiring data initial issue figure 12 fax figure 13 ac driver pwb, dev, drive motor.

  • Page 1478

    Bus updated 12/2011 07/2011 7-16 workcentre 5335 family service documentation iot plug/jack illustrations initial issue wiring data figure 14 ess figure 15 mcu pwb p/j1310 p/j330 p/j1323 p/j320 p/j1324 p/j328 p/j351 p/j342 p/j344 p/j345 p/j346 p/j302 p/j336 p/j390 p/j352 p/j343 p/j332 p/j300 p/j340 ...

  • Page 1479

    Bus updated 12/2011 07/2011 7-17 workcentre 5335 family service documentation iot plug/jack illustrations wiring data initial issue figure 16 lvps pwb figure 17 gfi chassis p/j503 p/j506 p/j502 p/j505 p/j501 p/j1 p/j3 p/j2 (fx only) (fx only) (fx only).

  • Page 1480

    Bus updated 12/2011 07/2011 7-18 workcentre 5335 family service documentation iot plug/jack illustrations initial issue wiring data figure 18 tray 1 / tray 2 paper size sensor figure 19 ros p/j123 p123 j123 p/j122 p122 j122 p/j620 p620 j620 p/j170 p170 j170 p/j160 p160 j160 p/j201 p201 j201 p/j140 p...

  • Page 1481

    Bus updated 12/2011 07/2011 7-19 workcentre 5335 family service documentation iot plug/jack illustrations wiring data initial issue figure 20 tray 3/4 feeder (ttm) figure 21 tray3/4 feeder, tray module pwb, tm take away motor.

  • Page 1482

    Bus updated 12/2011 07/2011 7-20 workcentre 5335 family service documentation integrated office finisher initial issue wiring data integrated office finisher plug/jack illustrations figure 1 integrated office finisher front location figure 2 integrated office finisher pwb location.

  • Page 1483

    Bus updated 12/2011 07/2011 7-21 workcentre 5335 family service documentation integrated office finisher, office finisher lx plug/ wiring data initial issue figure 3 integrated office finisher bottom location office finisher lx plug/jack illustrations.

  • Page 1484

    Bus updated 12/2011 07/2011 7-22 workcentre 5335 family service documentation office finisher lx plug/jack illustrations initial issue wiring data plug/jack illustrations figure 1 finisher (lx) horizontal transport.

  • Page 1485

    Bus updated 12/2011 07/2011 7-23 workcentre 5335 family service documentation office finisher lx plug/jack illustrations wiring data initial issue figure 2 finisher (lx) front.

  • Page 1486

    Bus updated 12/2011 07/2011 7-24 workcentre 5335 family service documentation office finisher lx plug/jack illustrations initial issue wiring data figure 3 finisher (lx) rear.

  • Page 1487

    Bus updated 12/2011 07/2011 7-25 workcentre 5335 family service documentation office finisher lx plug/jack illustrations wiring data initial issue figure 4 finisher (lx) eject.

  • Page 1488

    Bus updated 12/2011 07/2011 7-26 workcentre 5335 family service documentation office finisher lx plug/jack illustrations initial issue wiring data figure 5 booklet maker stapler assembly.

  • Page 1489

    Bus updated 12/2011 07/2011 7-27 workcentre 5335 family service documentation office finisher lx plug/jack illustrations wiring data initial issue figure 6 booklet maker pwb.

  • Page 1490

    Bus updated 12/2011 07/2011 7-28 workcentre 5335 family service documentation hcf plug/jack illustrations initial issue wiring data hcf plug/jack illustrations plug/jack illustrations figure 1 hcf 1/2 figure 2 hcf 2/2.

  • Page 1491

    Bus updated 12/2011 07/2011 7-29 workcentre 5335 family service documentation iot wirenets wiring data initial issue iot wirenets figure 1 ach wirenet.

  • Page 1492

    Bus updated 12/2011 07/2011 7-30 workcentre 5335 family service documentation iot wirenets initial issue wiring data figure 2 acn wirenet.

  • Page 1493

    Bus updated 12/2011 07/2011 7-31 workcentre 5335 family service documentation iot wirenets wiring data initial issue figure 3 +2.5vdc/3.3vdc wirenets.

  • Page 1494

    Bus updated 12/2011 07/2011 7-32 workcentre 5335 family service documentation iot wirenets initial issue wiring data figure 4 +5vdc wirenet (1 of 2).

  • Page 1495

    Bus updated 12/2011 07/2011 7-33 workcentre 5335 family service documentation iot wirenets wiring data initial issue figure 5 +5vdc wirenet (2 of 2).

  • Page 1496

    Bus updated 12/2011 07/2011 7-34 workcentre 5335 family service documentation iot wirenets initial issue wiring data figure 6 5v rtn wirenet (1 of 3).

  • Page 1497

    Bus updated 12/2011 07/2011 7-35 workcentre 5335 family service documentation iot wirenets wiring data initial issue figure 7 5v rtn wirenet (2 of 3).

  • Page 1498

    Bus updated 12/2011 07/2011 7-36 workcentre 5335 family service documentation iot wirenets initial issue wiring data figure 8 5v rtn wirenet (3 of 3).

  • Page 1499

    Bus updated 12/2011 07/2011 7-37 workcentre 5335 family service documentation iot wirenets wiring data initial issue figure 9 +24 vdc wirenet (1 of 2).

  • Page 1500

    Bus updated 12/2011 07/2011 7-38 workcentre 5335 family service documentation iot wirenets initial issue wiring data figure 10 +24 vdc wirenet (2 of 2).

  • Page 1501

    Bus updated 12/2011 07/2011 7-39 workcentre 5335 family service documentation iot wirenets wiring data initial issue figure 11 24v rtn wirenet.

  • Page 1502

    Bus updated 12/2011 07/2011 7-40 workcentre 5335 family service documentation iit/dadf wirenets initial issue wiring data iit/dadf wirenets figure 1 iit +3.3/+5/+24 vdc wirenet.

  • Page 1503

    Bus updated 12/2011 07/2011 7-41 workcentre 5335 family service documentation iit/dadf wirenets wiring data initial issue figure 2 iit 3.3/5/24v rtn wirenet.

  • Page 1504

    Bus updated 12/2011 07/2011 7-42 workcentre 5335 family service documentation iit/dadf wirenets initial issue wiring data figure 3 dadf +5vdc wirenet.

  • Page 1505

    Bus updated 12/2011 07/2011 7-43 workcentre 5335 family service documentation iit/dadf wirenets wiring data initial issue figure 4 dadf 5v rtn wirenet.

  • Page 1506

    Bus updated 12/2011 07/2011 7-44 workcentre 5335 family service documentation iit/dadf wirenets initial issue wiring data figure 5 dadf +24vdc wirenet.

  • Page 1507

    Bus updated 12/2011 07/2011 7-45 workcentre 5335 family service documentation iit/dadf wirenets wiring data initial issue figure 6 dadf 24v rtn wirenet.

  • Page 1508

    Bus updated 12/2011 07/2011 7-46 workcentre 5335 family service documentation integrated finisher wirenets initial issue wiring data integrated finisher wirenets figure 1 integrated office finisher +5vdc wirenet.

  • Page 1509

    Bus updated 12/2011 07/2011 7-47 workcentre 5335 family service documentation integrated finisher wirenets wiring data initial issue figure 2 integrated office finisher +24vdc wirenet.

  • Page 1510

    Bus updated 12/2011 07/2011 7-48 workcentre 5335 family service documentation integrated finisher wirenets initial issue wiring data figure 3 integrated office finisher dc rtn wirenet.

  • Page 1511

    Bus updated 12/2011 07/2011 7-49 workcentre 5335 family service documentation lx finisher wirenets wiring data initial issue lx finisher wirenets figure 1 office finisher lx +5vdc wirenet.

  • Page 1512

    Bus updated 12/2011 07/2011 7-50 workcentre 5335 family service documentation lx finisher wirenets initial issue wiring data figure 2 office finisher lx +24vdc wirenet.

  • Page 1513

    Bus updated 12/2011 07/2011 7-51 workcentre 5335 family service documentation lx finisher wirenets wiring data initial issue figure 3 office finisher lx dc rtn wirenet.