Ximeta NetDisk Mini MNC10-40 User Manual - page 34
NetDisk
®
User Manual
NetDisk Direct Attached Storage / NDAS
®
XIMETA, Inc
34
www.XIMETA.com
5. My NetDisk
shows up as a Black Dot.
Please check the following: power cable is plugged in tightly, there is a link light on the switch where
it plugged in, dip switches (if any) are in the down position, and please make sure that any firewall/
antivirus software is disabled before installing. The latest versions of antivirus software have a new
feature called script blocking. Please ensure that this feature is disabled before continuing. You
might also need to enable our protocol and programs to run as well. Even after you have done these
things, it is possible that the firewall/antivirus software will still block access. If this occurs, try unin-
stalling the firewall/antivirus software, reboot, then reinstall our software. If this works, then you may
re-install the antivirus/firewall software afterwards. If using Wireless, make sure that you are con-
nected to the wireless router and that your signal is good. Try going to your wireless router's website
and check for the latest firmware and also check for the latest drivers for your wireless card as well.
Try plugging in via Ethernet and see if it works that way.
6. I am getting “NetDisk unplugged abnormally”?
Check to make sure that you are using the latest version of our software. The NetDisk connection
may be unstable. Please check your connections. Also, please check to see if your NetDisk is for-
matted to NTFS if you are using only 2000 or XP. This can be checked b y right-clicking on your
NetDisk drive letter from My Computer and clicking on Properties. Then, under File System it will
indicate the type of file system your NetDisk is formatted to. To format NetDisk to NTFS, please
right-click on the NetDisk drive letter from My Computer and then click on Format. There should be a
drop down menu that will allow you to select NTFS. Please also make sure to check the box next to
the word Quick Format.
Make sure that NetDisk is plugged into a 100mb/full duplex capable switch. NetDisk is not sup-
ported on hubs. If you have your switches uplinked to another one, try putting NetDisk and your
computer on the same switch and retry.
Try setting your NIC's speed/duplex settings to 100mb/full duplex. Right click on My Network
Places- click on Properties- right click on Local Area Connection and click on Properties.
Then click on the Configure button next to your NIC- and click on the Advanced tab. There, you
should be able to find something related to "Speed & Duplex", "Media Settings", etc . where, once
highlighted, you can click on a drop down menu and select 100mb/full duplex.
You can try going to your NIC (Ethernet card) manufacturer and downloading the latest drivers.
If using a DSL router, please try updating the firmware on it as well. Also, try plugging NetDisk your
PC into a different port on the switch and see if you have different results.
7. I have installed the NetDisk key but cannot see NetDisk in "My Computer.” What should I
do?
Open up "Computer Management" by right-clicking on "My Computer.” Go to "Manage," then click
on "Disk Management.” Check to see if your NetDisk is recognized. It should show up as Disk 1 or
Disk 2 or a different number depending on the number of drives that you have on your computer.
Right -click on the appropriate "Disk #" and click "Initialize.". Also, for Windows ME / MAC users, you
will need to format disk to FAT32 for it to be recognized.
8. I’ve just installed NetDisk software, and now my internet does not work.
This can happen when used with McAfee Virus Scan Professional 7.0; you must disable HAWK
Script Stopper in McAfee, before installing our software.