Yale Conexis L1 Manual - Faq’S
30
FAQ’s
Can I pair more than one phone with the same Conexis
®
L1 Smart Door Lock?
No, only 1 phone needs be paired with the Conexis
®
L1 Smart Door Lock. You can then give an
unlimited number of people access via sharing Virtual Keys with them. Please note, 5 Virtual Keys
are included with the app, additional Virtual Keys can then be purchased in the app.
My Conexis
®
L1 Smart Door Lock is making an unusual sound?
If a series of beeps are heard from the Conexis
®
L1, this means the handle has not been lifted
into the correct position meaning it is not locked. If it is playing a series of notes (i.e. a tune) this
will be the low battery warning.
Conexis
®
L1 Smart Door Lock will not pair with the app?
Please ensure that your Smart Phone’s Bluetooth and internet connection is on and that
you have paired a Key Card/Tag/Phone Tag to the lock. Without either of these steps being
completed the lock will not pair with the app.
Conexis
®
L1 is not locking or unlocking?
To prevent a lock out during the installation, the Conexis
®
L1 will not lock until the master key
card has been added and the lock has been handed as per page 15 of the manual. If the
Conexis
®
L1 is attempting to lock but a whirring noise can be heard, this means that the actuator
is not aligned as per page 8 or the arrows on page 12 were not facing the correct direction.
My Key Card/Key Tag/Phone Tag or Virtual Key is not working?
There should be only 1 Virtual Key for each Conexis
®
L1 Smart Door Lock displayed in the app. If
you have multiple keys, please remove from the app and re-add the lock to the app until you only
have 1 key. Only 1 Key Card/Tag/Phone Tag can be registered to the lock during installation. By
registering another Key Card/Tag/Phone Tag, this will delete the previous. Additional Key Cards/
Tags/Phone Tags must be added via the Conexis
®
L1 app.
An alarm on the Conexis
®
L1 is going off?
This is the Conexis
®
L1 tamper alarm. This would be a result of someone tampering with the
lock or cable connecting the exterior handle to the internal handle during installation. This can
be turned off by holding the ‘R’ button as the batteries are inserted. When the lock powers up,
release the ‘R’ button. Re-check connections and cabling.
If you have issues with any of the above, please visit
www.yale.co.uk/help
and view the
YouTube videos covering istallation and app setup.