ZBoost YX230 User Manual - Technical

8

5.

TECHNICAL

SUPPORT

Locate

the

Wi

‐

Ex

Car

Extender

serial

number

on

the

bottom

of

the

Amplifier

Unit

before

calling.

The

serial

number

must

be

available

to

authorize

technical

support

and/or

establish

a

return

authorization.

For

installation

technical

support,

contact

your

dealer.

For

system

warranty

issues,

contact

Wi

‐

Ex

Support

between

the

hours

of

8:30

AM

and

5:30

PM

EST,

Mon

‐

Fri,

at

1

‐

800

‐

871

‐

1612

or

visit

our

technical

support

website

at

http://www.wi

‐

ex.com

.

The

Wi

‐

Ex

Car

Extender

system

must

be

used

with

Wi

‐

Ex

authorized

equipment.

The

technical

support

team

will

only

support

Wi

‐

Ex

authorized

equipment.

Contact

your

dealer

for

questions.

6.

TROUBLESHOOTING

I

get

a

Red

LED

on

the

Amplifier

–

If

you

are

receiving

a

Red

LED

even

after

trying

different

Antenna

positions,

turn

the

power

off

and

on

again.

If

the

Antennas

are

connected

and

too

close

to

each

other

when

the

Amplifier

is

turned

on,

it

will

be

impossible

to

achieve

a

Green

LED.

If

the

LED

is

not

lighted

Make

sure

there

is

power

being

supplied

to

the

Unit.

Ensure

the

12V

DC

CL

Adapter

switch

is

in

the

ON

position.

i.

Check

and

see

that

the

Red

LED

on

the

Amplifier

is

ON.

If

not,

there

is

no

power

at

the

plug.

ii.

Disconnect

the

power

at

the

Unit

and

reconnect.

Flip

the

ON/OFF

switch

on

the

12V

DC

CL

Adapter.

iii.

Make

sure

the

connector

is

properly

connected

to

the

Amplifier

Unit.

I

still

can’t

make

or

receive

a

call

on

my

cell

phone.

I’m

not

getting

any

signal

–

A

cellular

signal

is

still

required

outside

the

vehicle

for

the

Amplifier

Unit

to

work.

This

cannot

generate

a

cellular

signal

when

none

exists.

This

can

only

amplify

an

existing

signal.

I

dropped

a

call

–

There

are

many

factors

which

can

affect

cellular

calls,

for

example,

if

the

cellular

signal

becomes

so

weak

that

it

cannot

be

amplified,

the

call

will

be

dropped.

The

LED

stays

on

even

after

I

turn

the

car

off

–

When

using

a

vehicle’s

12V

Port,

some

vehicles

may

still

provide

power

with

the

ignition

off.

In

this

case,

the

12V

DC

CL

Adapter’s

Switch

must

be

in

the

OFF

position

or

taken

out

of

the

12V

Port

to

prevent

the

car

battery

from

being

drained.

I

get

a

Green

LED,

but

the

signal

on

my

cell

phone

does

not

increase

–